ALWAYS ON. Always there. | 2025 Annual Report
Cover: Customer Care Specialist Briana Jackson
Inside Cover: Interior of Conway's electric plant with the steam generator in 1920
INNOVATION Always there for
CLINT COOK | Headend Engineer
At Conway Corp, innovation means being there when our customers need us most. By embracing new technologies and modernizing our infrastructure, we ensure fast, reliable service every day. From smarter systems to customerfocused tools, our commitment to innovation keeps Conway connected, powered and prepared for the future.
TRANSPORTATION & ROADWAYS
Downtown Utility Infrastructure
In 2025, Conway Corp continued its focus on investing in infrastructure and capital improvements to support the City of Conway’s street improvement initiatives.
Electric, Telecommunications and Water Department crews worked throughout the year to relocate utility lines and replace water and sewer mains in advance of roadway construction.
Conway Corp’s portion of the Chestnut Street improvement project was completed in 2025, enhancing traffic flow, improving pedestrian safety and strengthening connectivity in the area. Work associated with the Locust Street project also continued as part of the city’s long-term transportation improvements.
Downtown infrastructure upgrades remained a key priority. Crews continued replacing aging water and sewer mains, many of which were originally installed more than 80 years ago. As Conway has grown and evolved, these upgrades are critical to maintaining reliable service and supporting future development.
In 2023, crews began replacing more than 2,700 feet of sewer pipe downtown, with work continuing in 2025. These investments are designed to improve system reliability and ensure essential services remain strong for the next 80 years and beyond.
As Conway moves forward, Conway Corp remains committed to investing in projects that improve mobility, enhance public safety and strengthen the city’s infrastructure for the benefit of the community.
ARDOT and City Street Projects
Conway Corp continues to coordinate with the Arkansas Department of Transportation and the City of Conway on multiple roadway projects planned over the next two to three years. Planning efforts focused on utility design, right-of-way acquisition and construction sequencing to support roadway improvements while maintaining reliable utility service.
Conway Corp advanced major infrastructure replacement work along Mill Street between Harkrider and Lincoln Street in late 2025. The project includes replacement of water and electric infrastructure and will continue through the first quarter of 2026. These upgrades modernize critical systems in a high-impact area of the city and support long-term reliability.
Smart Traffic Signals
Conway Corp completed fiber extensions to all traffic signals along Dave Ward Drive from Interstate 40 to Hogan Lane. This infrastructure enabled the City of Conway to implement smart traffic control technology, improving signal timing and coordination. The project supports better traffic flow, enhances communication between departments and strengthens the city’s overall transportation network.
WATER INFRASTRUCTURE
A core part of Conway Corp’s mission is ensuring the large, complex system that transports, treats and delivers clean drinking water to more than 70,000 residents is prepared today and well into the future.
Guided by a comprehensive water supply master plan, Conway Corp continues to make strategic investments to meet customer needs for decades to come. Over the next five years, we plan to invest approximately $75 million in projects focused on maintaining, repairing, protecting and upgrading the water system to support future growth and reliability. This effort is the first phase in a comprehensive, long-term investment strategy focused on reliability, capacity and future needs.
Water infrastructure projects require careful planning and long-term commitment. Conway Corp works daily to ensure a dependable water supply not only for today’s community but for the next 50 years and beyond.
Conway Corp developed plans for an 8 MGD (million gallons per day) expansion of the Roger Q Mills Jr. Water Treatment Plant to support the city’s current needs and anticipated future growth. Construction on the expansion officially broke ground in 2025.
The plant, located off Old Morrilton Highway, was originally designed to accommodate future expansion but has not been expanded since 2001. The facility’s existing capacity is 24 MGD, and the current project will increase total capacity to 32 MGD once completed.
The project was 45 percent complete at the end of 2025, and construction is expected to continue through 2027. Once complete, the expansion will significantly enhance treatment capacity and system performance.
Conway Corp secured more than $45 million in loans and grants through allocations from the Arkansas Natural Resources Division to support the project.
Roger Q Mills Jr. Water Treatment Plant Expansion
Brewer Lake Intake Pump and Parallel Water Line Project
Brewer Lake remains a critical water source for the city, and Conway Corp continues to prioritize investments that support clean, reliable water service. In 2025, crews completed the replacement of the third and final intake pump, marking a major milestone in maintaining the lake’s infrastructure.
The 500-horsepower pump had operated for nearly three decades and reached the end of its useful life. With all three intake pumps now upgraded, the system operates at peak efficiency and strengthens the city’s water supply for years to come.
In addition, Conway Corp engineers spent 2025 planning and preparing to install a second raw water line from Brewer Lake to the Roger Q Mills Jr. Water Treatment Plant. Construction is scheduled to begin on the project in 2026.
A second raw water line will reduce the risk of future service interruptions while also increasing capacity to meet the needs of our growing community. The new line will strengthen our overall water system with updated materials and technology.
Brewer Lake Watershed Management
Conway Corp water engineers partnered with Black & Veatch and Woolpert in 2025 to develop a watershed management plan for Brewer Lake to help safeguard the lake and surrounding areas. By proactively identifying potential risks, improving stormwater management and strengthening long-term monitoring efforts, we can promote a healthier ecosystem and a more sustainable future for generations to come.
Current source water protection efforts build on that commitment through strong partnerships and active stewardship. We are partnering with the University of Central Arkansas for continued water testing and collaborating with Garver Engineering for ongoing water quality monitoring. We work with the United States Geological Survey to support the Cypress Creek stream monitoring station and with the Arkansas Game and Fish Commission to manage the Brewer Lake boat access points. In addition, we conduct controlled burns and timber thinning, plant trees to reduce sediment runoff and implemented a watershed protection fee in 2024 to support long-term preservation efforts.
In 2025, Conway Corp partnered with CommuniTree to support restoration efforts within our watershed. CommuniTree cultivates bare root seedlings until they reach a size suitable for use in restoration projects, strengthening long-term environmental resilience. Approximately 500 trees are currently growing at our tree farm on the Conway Corp Operations Center, planted by Conway Corp employees and local volunteers. The next phase of this initiative will focus on partnering with landowners to plan and implement restoration projects that utilize these trees to further protect water quality and reduce sediment runoff.
Infrastructure Upgrades
Replacing aging galvanized water mains remains a key priority for Conway Corp, as these pipes can create reliability, water quality and capacity issues as they reach the end of their service life. These older pipes often contribute to water main breaks and replacing them improves system reliability and reduces service disruptions.
In 2025, Conway Corp replaced 10,200 feet of galvanized water main, bringing the total replaced to 48,300 feet. Approximately 92,000 additional feet remain scheduled for future replacement or upgrade as part of the utility’s long-term system improvement plan.
Crews also replaced sewer manhole covers, with final pavement repairs scheduled to continue into 2026. These improvements strengthen overall system performance and reduce long-term maintenance needs.
Construction of a 16-inch water line on Dave Ward Drive was also completed in 2025. The project improves water delivery capacity in a growing area of the city and also supports future development.
Water line replacement work continued along Robins Street throughout 2025 and is expected to continue into 2026. The project is replacing aging infrastructure in the area to improve service reliability.
Strategic Partnerships
In 2025, Conway Corp continued working with the Mid-Arkansas Water Alliance to evaluate options for a new long-term water source that would serve approximately 27 water utilities across nine central Arkansas counties. The utility also strengthened regional partnerships with Community Water System and the Conway County Regional Water Distribution District to help meet the water needs of more than 161,000 people in five counties.
As part of this effort, Conway Corp advanced planning with Community Water System to develop shared infrastructure. Potential projects include an intake on Greers Ferry Lake, a 37-mile transmission main and a new water treatment plant.
Alongside these regional efforts, Conway Corp continued investing locally by upgrading infrastructure, replacing aging water lines and increasing water main capacity to prepare for future growth.
Wastewater Updates
Conway Corp completed Sanitary Sewer Evaluation Surveys in 2025 for two priority areas to identify system deficiencies and guide future rehabilitation efforts. Crews will complete additional surveys in other areas as part of an ongoing effort to strengthen the sewer system.
Construction of a new sewer line along Sturgis Road for Lake Conway Community Wastewater (LCCW) continued in 2025, with crews completing the pump station. While the area is outside Conway Corp’s traditional service territory, we partnered with LCCW and Mayflower Waterworks to provide needed support and infrastructure. The system transition is scheduled for early 2026 and will bring improved sewer service to approximately 500 customers.
ELECTRIC INFRASTRUCTURE
Powering Conway is not just what we do — it’s who we are. We’re dedicated to providing safe, affordable and reliable electricity for our customers through thoughtful planning and continued investment. Our work focuses on strengthening the system, improving resilience and delivering dependable service today and for years to come.
Middle Road Substation
In 2024, Conway Corp contractors began the Middle Road substation expansion to support growing residential, commercial and industrial development in the community that require additional power distribution. The project carries an estimated cost of $5 million, with completion expected by the end of 2026.
Work on the Middle Road Substation remained on schedule and on budget throughout 2025. Crews successfully relocated a backup transformer and delivered and installed a new transformer during the year.
Red Tag Pole Replacement Program
Conway Corp continued its proactive Red Tag Pole Replacement Program in 2025, evaluating approximately 10 percent of system poles for structural integrity and other safety features. A total of 76 poles were replaced during the year. The program helps ensure system reliability by identifying and replacing poles that no longer meet standards. The entire system has more than 13,000 poles total.
Pompe Park Lighting
In coordination with city officials, Conway Corp completed a new lighting project along the west side of Pompe Park on Prince Street. The project provides consistent lighting throughout the area for residents to enjoy the Pompe Park Pump Track, Veterans Plaza and the Tucker Creek Walking Trail.
EV Charging Station
In February 2025, Conway Corp installed an electric vehicle charging station at the Arnold Innovation Center in downtown Conway as part of its commitment to innovation and forward-looking energy solutions. The project supports emerging transportation technologies and provides convenient charging access in the growing downtown area.
Since opening, more than 30 registered members completed 78 charging sessions at the station. The charger delivered more than 1,300 kilowatt-hours of electricity during the year, helping reduce gasoline consumption and offset carbon emissions. Five members maintained active accounts and used the charging station multiple times throughout 2025.
Strategic Partnerships
In August 2025, Conway Corp employees Journeyman Lineman/Training Coordinator Si Anthony, Senior Lineman Nathan Ball, Chief Executive Officer Bret Carroll, Apprentice Lineman 1 Dylan Hopper, Electric Distribution System Manager Robert Meek, Apprentice Lineman 1 Tim Ragland and Apprentice Lineman 4 Kyle Troxler traveled more than 1,000 miles to northeastern Arizona to participate in the Light Up Navajo initiative.
The project — a joint effort between the American Public Power Association and the Navajo Tribal Utility Authority — is helping bring electricity to families on the Navajo Nation. Conway Corp spent the week in the Dilkon District, helping bring electricity to homes and families experiencing it for the first time.
Working alongside utility crews from across the country, the team spent a week setting nearly
20 utility poles, building new power lines and energizing five homes across six Navajo Nation chapters. The project was physically demanding but deeply meaningful, highlighting the impact public power utilities can make beyond their local communities.
Conway Corp also provided mutual aid closer to home in 2025. In March, electric employees
Senior Lineman Jake Ballard, Journeyman Lineman Joe Bingham, Apprentice Lineman 1 Dylan Hopper and Journeyman Lineman Kolt Weatherley traveled to Poplar Bluff, Missouri to assist with power restoration following an EF3 tornado that caused significant damage across the region.
In April, Senior Lineman Nathan Ball, Journeyman Lineman Trey Brown, Apprentice Lineman 3
Wesley Fason, Apprentice Lineman 1 Connor Frost, Groundman Trever Jones, Journeyman
Lineman Paul Langley, Apprentice Lineman 4
Tylor McPherson, Apprentice Lineman 3 Ivan Robinson and Apprentice Lineman 4 Kyle Troxler went to North Little Rock, to support restoration efforts after severe storms and widespread flooding impacted the community.
In both instances, Conway Corp employees worked alongside fellow public power utilities to safely restore service as quickly as possible under challenging conditions, demonstrating the strength of regional partnerships and the cooperative spirit of public power.
Through these mutual aid efforts, Conway Corp employees demonstrated the company’s ongoing commitment to service, compassion and the belief that reliable electricity is essential to the communities we serve — both at home and beyond.
TELECOM INFRASTRUCTURE
Reliable connectivity drives how our community lives, works and grows. Conway Corp delivers advanced telecom services including video, internet, voice and security to homes and businesses across the city. Through strategic investment and ongoing network improvements, we provide the speed, reliability and support our customers expect. As technology continues to evolve, we remain focused on expanding capacity, strengthening performance and delivering the innovative services that keep Conway connected.
ConwayCorpTV Transition
Conway Corp has led innovation in video services since launching cable television in 1981. As the telecommunications industry has evolved, we have continued delivering modern solutions that meet the changing needs of our customers.
In 2020, we launched ConwayCorpTV, bringing shows, movies, live sports, Wampus Cat coverage and more directly to customers’ televisions and streaming devices. In 2023, we began transitioning video customers from traditional cable service to an IPTV-based platform. In 2025, Conway Corp completed the citywide transition to ConwayCorpTV, fully modernizing our video delivery system.
The new IPTV-based system has operated with a high level of stability and has delivered the reliability improvements we anticipated. ConwayCorpTV provides greater viewing flexibility, eliminates the need for a cable box and gives customers more control over channel selections while reducing equipment costs. Customers can access content on-the-go via a smart device or through a desktop viewing option at ConwayCorp.tv, where they can watch recordings, live broadcasts and more.
Teams across customer service, telecommunications, marketing and technology worked together to complete the transition smoothly and support customers throughout the process.
Together, these upgrades position Conway Corp’s video services for longterm reliability, scalability and enhanced service for the community, with continued optimization planned to improve performance and efficiency in the years ahead.
Telecom Installer Technician 1 Cyeth Arendall
Fiber Expansion
In 2025, Conway Corp started one of the largest telecom infrastructure investments in its history by beginning to overbuild the city with fiber to deliver next-generation internet service to every home and business.
Reliable connectivity supports economic growth, education and quality of life. Fiber provides the speed, capacity and reliability needed to meet today’s demands while preparing for emerging technologies and future expansion.
Conway Corp completed phase one of fiber construction and began design work for phase two, which will extend service citywide. Construction on additional phases will begin in 2026, with full completion expected over the next three years.
This long-term investment strengthens an already dependable network and ensures Conway remains well positioned for continued growth.
Network Modernization
In 2025, Conway Corp made a significant investment to strengthen and upgrade our broadband network, doubling our bandwidth capacity and improving reliability for customers across our service area. The project added new high-speed backbones and created geographically diverse network routes that provide increased protection against outages and faster recovery when issues occur. These enhancements also reduced
network delays, delivering a smoother, more responsive online experience for customers.
In addition, Conway Corp took another major step forward in modernizing its broadband network by transitioning from its long-standing Cisco partner to Harmonic’s next-generation virtual CMTS technology. This modern, software-based platform represents the future of cable broadband architecture offering enhanced flexibility, performance and scalability.
Throughout the year, our Network Operations and Application Development teams worked extensively on back-office integrations to ensure seamless compatibility with our management and provisioning environments. Configuration, integration and lab testing were finalized in the early fall. The Data Center team began prepping wiring for field testing in October, followed by early customer migrations in November and December. By year-end, approximately 2,000 customers were operating on the new system, with a full migration expected by mid-2026.
Once fully deployed, the Harmonic platform will replace three existing platforms to enhance speed, flexibility and reliability while paving the way for a seamless, citywide transition to fiber. The investment in Harmonic’s next-generation platform ensures Conway Corp can continue delivering high-quality, high-speed connectivity while building the foundation for the community’s broadband future.
NEW LINES
2025 CONSTRUCTION PROJECTS
(Approximate Values)
Electric Overhead 4,560 ft. (.9 miles)
Electric Underground 38,260 ft. (7.2 miles)
Cable Overhead 6,340 ft. (1.2 miles)
Cable Underground 6,817 ft. (1.3 miles)
Fiber Overhead 302,711 ft. (57.3 miles)
Fiber Underground 78,514 ft. (14.9 miles)
ENERGY SMART STATS
467 Zero Percent Interest Loans for Energy Efficient Home Improvements
$1,481,934 Loans to Date
Total
43 Certified Energy Smart Homes Built in 2025
110 Free Residential Energy Audits Conducted in 2025
117,746 Metric Tons of Emissions Saved since 2009 — Equal to Annual Emission of 15,969 Homes
$2,189,610 Customer Savings Per Year
$17,701,722 Energy Savings since 2009
$39,069,552 For Life of Savings Measures
ACHIEVEMENT Always there for
BLAKE HENDERSON | Journeyman Lineman
Every milestone we reach reflects our promise to be there for Conway. This year, we celebrated achievements that directly impact our customers — from reducing response times during outages to expanding programs that support our community’s growth. Each success underscores our dedication to providing dependable, local service when it matters the most.
AWARDS
Mid-America Cable Telecommunications Association – CSE Awards
Twenty-four Conway Corp employees were recognized in 2025 with Customer Service Excellence Awards during the Mid-America Fall Forum Webinar.
Employees were awarded honors in two categories: Outstanding Leadership for their leadership, teamwork and commitment to customer-focused service across the company and Service for their exemplary day-to-day customer care.
The Mid-America Cable Telecommunications Association was founded in 1958 to help telecommunication providers promote technical excellence, superior customer service, exemplary marketing and student scholarship. The CSE awards program was founded in 1986 to recognize professional excellence in the telecommunications industry.
Members include telecommunications system operators in Arkansas, Iowa, Kansas, Missouri, Nebraska, Oklahoma and Texas.
Outstanding Leadership
Jeff Matthews Video Production and Local Programming Manager
Jaylene Sexton Customer Service Manager
Beth McCullough Jimmerson Marketing and Communications Manager
Nicole Pizzolato Customer Care Team Leader
Eleise Wood Myers Business Solutions Manager
Margaret Smith Marketing Project Coordinator/Event Specialist
Yaunica Peten Communications Coordinator
Lesia White Call Center Supervisor
Service
Benton Customer Care Specialist
Toby Hibbs Customer Service Specialist
Neil Holman Customer Care Specialist
Mazen Customer Service Specialist
Marilyn Boswell Customer Care Specialist
Emily Keller Customer Service Specialist
Renisenb McGehee Customer Care Specialist
Brannon Lead Customer Service Specialist
Jackson Customer Care Specialist
Bradley Thompson Marketing Coordinator
Rachel Fleming Customer Care Specialist
Maldonado Customer Care Specialist
Savannah Tindall Customer Service Specialist
Hatfield Customer Care Specialist 2
Owen Manues Customer Care Specialist
Yates Account Executive
Michelle
Marcelo
Tressie
Chelsi
Jennifer
Darrell
Briana
Mid-America Cable Telecommunications Association — MIDI Awards
Conway Corp’s Video Production and Local Programming Department won the Best Community Programming MIDI Award at the 2025 MidAmerica Cable Show.
Production Coordinator Javan Massey was recognized for the local series “Meet the Conwegians” which gives viewers a deeper connection to their neighbors and the place they call home through interviews, storytelling and local footage. Javan produces the show in partnership with local artist Faye Hedera.
The company’s Marketing and Communications Department was also honored with Best Social Media Campaign for “The Landline is Back” — a creative and engaging approach to promoting its voice services online.
“The Landline is Back” campaign used playful, nostalgic themes and targeted messaging to highlight the reliability and value of a home phone in a modern, digital world. The campaign featured coordinated social media content designed to spark conversation, build brand awareness and remind customers how a traditional landline still fits into everyday life.
The Mid-America Cable Telecommunications Association presents MIDI Awards to honor the best advertising and programming among association members in Arkansas, Iowa, Kansas, Missouri, Nebraska, Oklahoma and Texas.
Conway Corp competed against similar-sized systems with 10,001–50,000 cable subscribers.
Marketing Project Coordinator/Event Specialist
Margaret Smith, Marketing and Communications Manager Beth McCullough Jimmerson, Communications Coordinator Yaunica Peten & Marketing Coordinator Bradley Thompson
Meet the Conwegians Host Faye Hedera, Nominee Mike Coats & Nominator April Bailey
Eleise Wood Myers — Five-Oh-One to Watch
Business Solutions Manager Eleise Wood Myers was named one of the 2025 “Five-Oh-Ones to Watch” by 501 Life magazine for making a meaningful impact on the Conway community.
The “Five-Oh-One to Watch” award celebrates emerging local leaders who are not only excelling in their professional fields but are also committed to driving positive change and shaping the future of their communities.
Eleise, a sixteen-year veteran of Conway Corp, has contributed significantly to the company’s mission of delivering exceptional service while fostering a strong sense of community.
2025 Conway Area Chamber of Commerce Woman in Business
Eleise was also was named a 2025 Woman in Business by the Conway Area Chamber of Commerce.
She was recognized at the Chamber’s annual Women in Business event, which honors individuals in the Conway area who have demonstrated exceptional leadership, outstanding community service and the ability to inspire others both personally and professionally.
Eleise joined Conway Corp in 2008 working as a customer care specialist in the call center. In 2012, she was promoted to commercial sales account executive, where she helped grow Conway Corp’s commercial voice and internet business. In 2018, she became a business solutions sales engineer, collaborating across departments to build the company’s hosted voice and fiber business.
She was most recently promoted to Business Solutions Manager, where she continues to lead efforts that strengthen business customer relationships and advance Conway Corp’s commitment to excellence.
In addition to her professional accomplishments, Myers is actively involved in the community through Arkansas Women in Power and through her engagement in her daughters’ education in Conway Public Schools.
The Conway Chamber’s Women in Business program celebrates women who are making a meaningful impact on Conway’s business landscape. Honorees are selected for their achievements in leadership, commitment to community betterment and efforts to empower others.
Tom Makara — Conway Corp Tower of Excellence Award
Conway Corp honored Inventory Control Coordinator Tom Makara with the company’s Tower of Excellence Award.
The award recognizes an employee who has made a significant impact on Conway Corp through outstanding dedication and exceptional job performance. Tom was nominated by his co-workers for going above and beyond expectations and ensuring no detail is overlooked prior to beginning new projects.
One nomination said: “Tom is the person you can count on to get the job done right. He takes ownership of projects from start to finish, ensures that every detail is addressed and truly cares about the success of the company and its employees. He leads by example every single day and is approachable, professional and dedicated to both the people he works with and the customers we serve.”
Tom joined Conway Corp in February 2010 as a dispatch/utility employee. He was promoted to materials coordinator in October 2013 and assumed his current role in May 2022. Over the years, Tom has contributed to numerous projects and initiatives that have improved efficiency, strengthened customer service and advanced Conway Corp’s mission.
Blake Henderson — Conway Corp Safety Leadership Award
Conway Corp is dedicated to doing things the right way, and we refuse to compromise the safety of ourselves, our co-workers or our customers. To honor that commitment, each year we recognize an employee or his or her safety efforts who inspires, improves and maintains best practices in safety.
This year, Journeyman Lineman Blake Henderson earned the company’s annual Safety Leadership Award. Blake was nominated by his co-workers for his consistent commitment to putting safety first in 2025.
One nomination said: “Blake has a keen eye for recognizing potential dangers and has good ideas for mitigating hazards. He leads those around him by choosing to do what is safest. I’ve been impressed with Blake’s dedication to looking out for his team while performing a very dangerous job. He goes above and beyond to make sure the job is safe and helps explain easier, faster and safer ways to complete the work.”
Blake started at Conway Corp as a groundman in March 2017. He was promoted to apprentice lineman 1 in February 2020 and completed the four-year apprentice program to become a licensed journeyman lineman in 2024.
Ryan Tucker — Conway Corp Customer Service Award
Conway Corp is dedicated to exceeding internal and external customer expectations through the exceptional work of its employees and recognizes employees annually for their individual dedication to the mission of the company.
This year, Information Systems Administrator I Ryan Tucker was honored with the company’s Customer Service Award. Ryan was nominated by his co-workers for being dedicated to improving customer satisfaction and consistently striving to exceed customer expectations internally and externally.
One nomination said: “Ryan’s commitment to customer satisfaction is remarkable he isn’t satisfied until the problem is fully resolved, and that dedication makes him truly excellent at what he does. He goes above and beyond to ensure systems are not just fixed, but that we have long-term solutions to problems that ensure our employees can rely on the most reliable systems to perform daily operational tasks.”
Ryan joined Conway Corp in July 2008 as a video encoder/production coordinator. He was promoted to senior programming coordinator in June 2019 and transitioned to his current role in June 2021.
Conway Area Chamber of Commerce — Blue Ribbon Workforce Heroes
Conway Corp employees Tom Makara, Lonnie McCoy and Justin Moore were named 2025 Blue Ribbon Workforce Heroes by the Conway Area Chamber of Commerce.
The award honors individuals and companies located in Faulkner County who have made an impact on their company and community and shows potential to be industry leader within the next decade.
Tom started his career at Conway Corp in 2010 and currently serves as Inventory Control
Coordinator. His responsibilities include overseeing the management and organization of materials and supplies essential to Conway Corp’s operations. His attention to detail and commitment to efficiency ensure Conway Corp’s crews are equipped to serve customers reliably and safely.
Lonnie joined Conway Corp in 1999 and is a Senior Electronic/Electrical Technician. He has spent more than two decades supporting the company’s electric systems and equipment. His expertise keeps critical systems running
efficiently, ensuring consistent utility and telecommunication service to customers.
Justin began his career at Conway Corp in 2008 and serves as Senior Foreman of Telecom Business Class Services. Justin leads a team of skilled technicians who deliver reliable, highspeed connectivity to Conway’s businesses. His leadership and technical expertise have been vital to Conway Corp’s continued success in expanding and maintaining its telecommunications network and business service offerings.
Senior Electronic/Electrical Technician Lonnie McCoy, Inventory Control Coordinator Tom Makara & Senior Foreman of Telecom Business Class Services Justin Moore
Erin Brown — Arkansas
Business 40 Under 40
Chief Financial Officer Erin Brown was named to the prestigious Arkansas Business 40 Under 40 Class of 2025. This annual recognition honors outstanding young professionals across the state who are making significant impacts in their industries and communities.
Erin joined Conway Corp in 2019 as a Power Supply Analyst 1 and was later promoted to Director of Power Supply. In July 2023, he was promoted to Chief Financial Officer.
Erin has helped lead several major initiatives during his time with the company. Notably, he played a key role in securing a 20-year power purchase agreement from a 95-megawatt solar farm, helping further Conway Corp’s commitment
to renewable energy and long-term cost stability for its customers.
In addition to his professional achievements, he serves as Conway Corp’s representative on the board of the Missouri Association of Municipal Utilities, contributing to state and regional conversations about energy supply and public power.
Outside of the office, he is actively involved in the community. He is a member of the Conway Noon Rotary Club and serves on the finance committee at Robinson & Center Church of Christ.
The Arkansas Business 40 Under 40 awards program recognizes leaders under the age of 40 who are shaping the future of business, government and nonprofit work in Arkansas.
Chris Boudreaux — GIS
Lifetime Achievement Award
Operations System Coordinator Chris Boudreaux was honored with the Lifetime Achievement Award from the Arkansas GIS Users Forum, recognizing his more than three decades of leadership, innovation and service in geographic information systems (GIS) across Arkansas.
The Lifetime Achievement Award is one of the highest honors presented by the Arkansas GIS Users Forum and is given to individuals who have demonstrated sustained excellence, leadership and service in the GIS field over the course of their careers. Nominees are submitted by their peers from across the state each year.
As Operations System Coordinator, Chris helps manage and develop Conway Corp’s GIS and mapping systems, which support the
operation of electric, water, wastewater and telecommunications infrastructure. Earlier in his career, he helped create a GIS system for Little Rock Wastewater and built and maintained basemaps for member organizations of the Pulaski Area GIS (PAGIS). Chris was hired in March 1999 at Conway Corp and was tasked with building four utility systems and a basemap from the ground up.
In addition to GIS, Chris played a key role in implementing and coordinating other critical operations systems at Conway Corp, including Advanced Metering Infrastructure (AMI) and the Outage Management System (OMS). These systems depend on accurate, integrated data flowing to and from GIS as the system of record. His dedication and tenacity have helped establish these as reliable, high-performing tools that enhance system reliability and customer service.
Crystal Kemp — Cablefax Most Powerful Women Honoree
Chief Marketing Officer Crystal Kemp was named one of Cablefax’s 2025 Most Powerful Women and honored with the publication’s Mentor of the Year award.
The recognition celebrates leaders who are driving meaningful results in the broadband and media industry and making a lasting impact through mentorship and community engagement.
Crystal oversees Conway Corp’s business solutions, customer service, marketing and video production departments, helping connect residents and businesses to the company’s essential services. She has led initiatives that elevate customer education, deepen local partnerships and showcase Conway Corp’s commitment to reliability, innovation and service.
Beyond her professional achievements, Kemp has long been dedicated to community service and youth leadership. She has been a Girl Scout troop leader for more than 20 years, volunteers with the Conway Area Youth Leadership Institute and recently served on the Arkansas Women in Power Board of Directors.
Crystal joined Conway Corp in 2000 as marketing and communications coordinator. She was promoted to marketing and public relations manager in 2010 and named chief marketing officer in 2018.
Cablefax’s Most Powerful Women list highlights women who are shaping strategy, championing customers and supporting the next generation of industry talent. The Mentor of the Year award recognizes leaders who make mentorship a core part of their work, helping others advance and succeed.
Cablefax Voices of Impact and Work Culture Awards
Crystal was also named one of Cablefax’s 2025 Voices of Impact and Work Culture honorees, recognizing leaders who are transforming their organizations through innovation, collaboration and a commitment to people-first culture.
The Cablefax Voices of Impact and Work Culture Awards honor professionals in the cable, broadband and telecommunications industries who demonstrate exceptional leadership and foster workplaces where employees feel inspired, supported and empowered to succeed.
Crystal was recognized by Cablefax editors for her leadership in employee engagement, mentorship and innovation, particularly through her work developing ConwayCorpTV, the company’s new streaming television service.
Under her guidance, the marketing and customer experience teams have embraced new communication tools and training initiatives that align with Conway Corp’s mission to deliver reliable, communityfocused service.
Telly Award — Wampus Cat Football
The Video Production and Local Programming Department won a Bronze Telly Award in the Sports — General category for their outstanding coverage of Wampus Cat Football.
Senior Production Coordinator Wayne Bailey, Production Coordinator Ashtyn Brown, Production Coordinator Javan Massey and Video Production & Local Programming Manager Jeff Matthews, along with parttime Channel 5 Sports Announcer Levi Gilbert and part-time Production Team Member Justin King, were recognized for their contributions.
The Telly Awards, founded in 1979, honor excellence in video and television across all screens and are judged by leaders from video platforms, television, streaming networks and production companies including Netflix and ESPN. With thousands of entries from across the
globe each year, the Telly is a prestigious recognition in the world of broadcast and digital media.
Conway Corp’s video production team consistently produces high-quality local content from live sports to community features designed to keep Conway residents informed and connected.
The award-winning Wampus Cat Football coverage shows not only the talent of local athletes, but also the commitment of the crew behind the scenes who bring the excitement to life for viewers at home.
Conway residents can watch Wampus Cat Football and other local programming on ConwayCorpTV Channel 5 or at ConwayCorp.com/ Channel5.
Production Coordinator Ashtyn Brown, Production Coordinator Javan Massey, Senior Production Coordinator Wayne Bailey & Video Production and Local Programming Manager Jeff Matthews
APPA — Certificate of Excellence in Reliability
Conway Corp earned the American Public Power Association’s (APPA) prestigious Certificate of Excellence in Reliability, recognizing the company’s commitment to providing dependable electric service to the Conway community.
This national honor is awarded to public power utilities whose System Average Interruption Duration Index (SAIDI) ranks in the top quartile of all utilities, based on data reported to the U.S. Energy Information Administration (EIA).
In 2024, Conway Corp reported an average power outage duration of 35.91 minutes, significantly outperforming the national average of 120.30 minutes. Additionally, Conway Corp customers experienced an average of 0.59 outages, compared to the national average of 0.78.
The APPA’s Certificate of Excellence in Reliability celebrates utilities that consistently outperform national averages and exemplify best practices in delivering reliable electric service.
APPA is the voice of not-for-profit, communityowned utilities that power more than 2,000 towns and cities nationwide. They advocate for the more than 49 million people that public power utilities serve and the 96,000 people they employ.
APPA — Public Power Customer Satisfaction Award
Conway Corp was recognized by APPA with a 2025 Silver Public Power Customer Satisfaction Award, honoring the utility’s exceptional service and commitment to the Conway community.
The recognition is based on results from the Public Power Data Source (PPDS) Customer Satisfaction Survey, which evaluates utilities nationwide in key areas such as reliability, communication and overall customer satisfaction.
The GreatBlue Research team, which administers the survey, developed custom scorecards for each participating utility comparing results at statewide, regional and national levels. Conway Corp’s 2025 results exceeded all three benchmarks in nearly every major category, demonstrating consistent excellence in service and customer satisfaction.
Among the results, Conway Corp achieved:
• 94.3 percent for providing consistent and reliable electric service (compared to 76.7 percent statewide and 74.7 percent nationally)
• 94.0 percent for restoring power after outages promptly (compared to 80.3 percent statewide and 71.2 percent nationally)
• 87.8 percent for providing good service and value for cost (compared to 67.0 percent statewide and 62.7 percent nationally)
• 88.2 percent for communicating effectively with customers (compared to 66.2 percent statewide and 63.5 percent nationally)
• 87.1 percent overall satisfaction, far exceeding the national average of 70.3 percent nationally.
The Silver Public Power Customer Satisfaction Award recognizes utilities that consistently deliver above-average customer experiences while maintaining strong operational performance and community engagement.
Readers’ Choice Awards — Security
Conway Corp was named the 2025 Best Home Security Provider by the Log Cabin Democrat in the annual Best of Faulkner County Awards and the 2025 Best Security Company in the Arkansas Democrat Gazette’s annual Best of the Best Awards.
The Best of Faulkner County awards celebrate outstanding organizations and businesses across a wide range of categories, highlighting those that make significant contributions to the local community. Nominees are determined based on reader submissions, with finalists and winners selected through a public voting process.
Likewise, the Best of the Best Awards honor outstanding businesses and organizations in more than 200 categories throughout Arkansas that deliver exceptional products, services and customer experiences. Nominees are selected based on reader submissions, and winners are determined by public vote.
AWW&WEA — Best-Tasting Drinking Water
Conway Corp was recognized for providing the best-tasting drinking water in the Central District after winning the American Water Works & Water Environment Association (AWW&WEA) Best Tasting Drinking Water Contest.
This prestigious recognition highlights Conway Corp’s commitment to delivering high-quality, safe and great-tasting water to the community.
The award was announced at the annual AWW&WEA conference that brings together water professionals from across the state to showcase excellence in water treatment and service.
Water Systems Manager Lee Tedford
RETIREES
BUTCH BEATY | 26 Years
Water Meter Technician
Butch started at Conway Corp in 1999 as a utility worker apprentice. He was promoted to utility worker in 2002 and senior utility worker in 2021. He was promoted again to water meter technician in 2022. Butch spent his career ensuring all Conway residents had clean water and reliable service.
RICKEY FRAZIER | 30 Years
Senior Plant Maintenance Worker
Rickey joined the company in 1995 as an operator at the wastewater treatment plant and was promoted to senior plant maintenance worker in 2018. Rickey played a critical role in maintaining and repairing equipment essential to the city’s wastewater infrastructure to help ensure the system was reliable and safe.
DAVID HILLIS | 24 Years
Plant Operator
David was hired at Conway Corp in 2000 as a plant operator apprentice and promoted to plant operator in 2003. For more than two decades, he helped ensure the successful treatment of Conway’s water by playing a vital role in the daily operations at the Roger Q Mills Jr. Water Treatment Plant.
ROBERT MCCRAY | 26 Years
Lead Installer Technician
Robert began his career at Conway Corp in 1999 as an installer trainee in the telecommunications department. Over the years, he was promoted numerous times and became lead telecom installer technician in 2021. He installed, maintained and repaired telecom systems while also leading a team of junior technicians.
DIANE SNYDER | 24 Years
Secretary Receptionist
Diane joined Conway Corp in 2001 as the secretary receptionist in the company’s operations division. She played a vital role in managing Conway Corp’s service center and helped ensure the seamless performance of numerous departments including electric, water, telecom and engineering for more than 20 years.
EXCELLENCE Always there for
JEFF CROWNOVER | Telecom Systems Senior Engineering Tech
For us, excellence means being present, responsive and reliable — no matter the challenge. Our teams work tirelessly to deliver the highest quality utility services, ensuring every customer interaction is handled with care and precision. We don’t just meet expectations; we aim to exceed them every time.
CERTIFICATIONS
Women’s Leadership Academy
Communications Coordinator Yaunica Peten graduated from the Women’s Leadership Academy (WLA) in July 2025.
WLA — a program of the Women’s Leadership Network — is designed to empower women across Arkansas through intentional leadership development, community engagement and professional growth.
Yaunica was one of 19 women selected from across Arkansas for the 2025 cohort. During the program, the group participated in immersive workshops, leadership training and community
service initiatives. Together, the class raised the highest amount of donations in the program’s history and hosted a community baby shower that supported 21 growing families across central Arkansas.
As a WLA graduate, Yaunica joins a growing network of women committed to fostering inclusive leadership and driving positive change in their workplaces and communities. Her graduation underscores her commitment to lifelong learning and making a meaningful impact — values that align closely with Conway Corp’s mission of community service and excellence. Yaunica began her career at Conway Corp in August 2023.
Conway Area Leadership Institute
Safety and Emergency Management Director Brent Fason and Information Systems Manager Brad Sanders were among 57 individuals to graduate from the Conway Area Leadership Institute (CALI) in January 2025.
CALI is a program that prepares emerging leaders to serve the Conway community through curriculum inspired by Conway2035, a longrange strategic plan developed by the Conway Area Chamber of Commerce with input from more than 1,400 area residents.
Class participants gain first-hand experience in how community leaders, businesses and organizations make a difference in Conway every day while developing their own leadership skills and understanding their role in the success of the community.
A focus on the city’s vision and future direction is a hallmark of the leadership program, and participants work and learn across seven main sectors: Keep Conway Active, Keep Conway Building, Keep Conway Creative, Keep Conway Learning, Keep Conway Moving, Keep Conway Safe and Keep Conway Working.
CALI gives Conway Corp employees like Brent and Brad valuable insight into regional planning, collaboration and communityfocused leadership that directly supports our work at Conway Corp on a day-to-day basis.
Brent started his career at Conway Corp in 2002 as a utility worker apprentice in the water department. He was promoted to safety coordinator in 2019 and to safety and emergency management director in 2023.
Brad joined Conway Corp in 2000 as a senior network technician. He was promoted to network administrator in 2002 and to information systems manager in 2007.
Brad Sanders Brent Fason
Yaunica Peten
James Woolfolk Class 1 Wastewater Treatment
WATER TREATMENT CERTIFICATION
• Arkansas Department of Health
• 96 hours of advanced training in water distribution, rules, regulations and compliance
WASTEWATER TREATMENT CERTIFICATION
• Arkansas Department of Environmental Quality
• 200 hours of advanced classroom training
Wayce Howard Class 1 Wastewater Treatment
Peyton Freeman Class IV Water Treatment
Sean Oates Class 1 Wastewater Treatment
Chase Weatherley Boiler Operator License
Jason Huskey Class 1 and Class 3 Wastewater Treatment
Nate Tarkington Class 1 Wastewater Treatment
Blaine Anible Class II Wastewater Treatment
Cyeth Arendall Broadband Premises
Installer Certification
Andrew Mitchell Broadband Premises
Installer Certification
JP Wade Broadband Fiber Installation Certification
Alex Barlow Broadband Fiber Installation Certification
Jacob Mooningham Broadband Fiber Installation Book Certification
Tony Lemke Broadband Fiber Transport Specialist Certification
Nick Benedict
Coaxial and Optical Fiber Construction Certifications
Chad Sayers Broadband Wireless Specialist Certification
Kyle Freeman Broadband Premises Installer Certification
Matthew Stephens Business Class Services Certification
SCTE CERTIFICATIONS
• Society of Cable Telecommunications Engineers
• Advanced classroom and hands-on training
Gage Hogan Broadband Premises Installer Certification
Brett Taylor Broadband Wireless Specialist Certification
Scotty Hudgens Broadband Wireless Specialist Certification
Tyler Allgood Tableau Certified Data Analyst and Desktop Specialist
Lindsay Bradshaw Association of Talent Development Coaching Certificate
Society for Human Resource Management Certified Professional Certification
Hayden Driskill Texas A&M Engineering Extension Infrastructure Disaster Management Certification
National Center for Technology Innovation Master Account and Sales Rep Certifications
Alicia Francis Birkman Certified Professional Certification
Zac Hall Safety LMS/Comtrain Authorized Climber Certification
Logan Pryor Texas A&M
Engineering Extension Infrastructure Disaster Management Certification
Texas A&M
Engineering Extension Infrastructure Disaster Management Certification
Yolonda Harris
Michelle Hatfield
Jerry Stewart
Telecom Construction Technician 1 Alex Barlow
TRAINING
• Generative AI: Intelligent and Dangerous? — All Departments
• Insights from a Hacker: Social Engineering Red Flags — All Departments
• Browser-in-the-Browser Attacks — All Departments
• IT Security in the Workplace — All Departments
• ACT 504-Technology Resources Policy — All Departments
• The Inside Man: Season 5 — All Departments
• Security Awareness — New Employees
CYBER SECURITY CUSTOMER
SERVICE SAFETY
• 55 employees participated
• 660 online courses/training sessions completed
• 24 in-person workshops conducted
COMPANY WIDE
• 274 employees participated
• 4,544 online training sessions completed through the learning management system including customer service, human resources, safety and self-assigned courses
• 31 employees graduated from Effective Leadership training
• Emergency Action Plans — All Departments
• Hazard Communications — All Departments
• Bloodborne Pathogens — All Departments
• Fire Extinguishers — All Departments
• Slings and Rigging Inspection — Operations
• Safe Driving: Distracted Driving — Operations
• Safe Driving: Aggressive Driving — Operations
• Hot and Cold Weather Safety — Operations
• Hand and Power Tool Safety — Operations
• Ergonomics — Operations
• Respirable Crystalline Silica Safety — Operations
• Diamond Saw Safety — Operations
• Tailboard Safety — Operations
• Lockout Tagout Safety — Operations
• Hand Injury Prevention — Operations
• Portable Fire Extinguishers — Operations
• Hearing Conservation — Operations
• Personal Protective Equipment — Operations
• First Aid — Operations
• Ladder Safety — Operations
• Competent Person Trench/Excavation Safety — Operations
• Competent Person Confined Spaces Operations
• Emergency Preparedness At Home — Operations
SCTE BROADBAND CHAMPIONSHIP
Conway Corp technicians are consistently ranked the best of the best in our region, and this year they put their skills to the test competing in multiple cable-tec games.
The games, presented by the Society of Cable Telecommunication Engineers, are typically held during chapter vendor shows or regional cable shows. Participants compete in events that measure their technical abilities as well as demonstrate their knowledge from seven categories including cable splicing, meter reading, cable jeopardy, fiber splicing and drop connections.
Conway Corp techs showcased their skills in the area of fiber and coax testing and installation at a regional competition at the Mid-America Cable Show in Kansas City as well as locally at the Razorback SCTE Show.
Cable Tec Games) for the third year in a row. His win against technicians from across the state secured an invitation to compete against technicians from across the country at the 2025 national championship in Washington, D.C.
At the national games, Brent competed against hundreds of the best telecom techs from the United States and Canada in seven different categories. Brent placed sixth overall and earned the Spirit of the Games Award. The award is voted on by the judges and given to the individual who showed the most determination, focus and positive attitude during the games.
Six additional employees represented Conway Corp in games in 2025 earning top honors:
• Telecom Business Class Services Technician 1 Austin Clagett
In 2025, Telecom Maintenance Senior Foreman Brent Garren won first place overall at the Razorback SCTE Broadband Championship (formerly
• Telecom Installer Technician 1 Kyle Freeman
• Telecom Business Class Services Technician 2 Lane McNew
• Telecom Trouble Technician 1 Aaron Reynolds
• Lead Telecom Trouble Technician Brian Robinson
• Telecom Trouble Technician 3 Jake Stewart
SCTE is a non-profit professional association for the advancement of technology, standards and workforce education related to cable telecommunications engineering. They are committed to higher training, education and accelerated networking opportunities across the industry.
Operations Center Receptionist Hunter Fusilier
Telecom Maintenance Senior Foreman Brent Garren
EDUCATION Always there for
MARGARET SMITH | Marketing Project Coordinator/Events Specialist
We were founded to support education at every level, and we take that seriously. We partner with schools to provide resources, sponsor STEM programs and support scholarships that open doors for students. Whether it’s powering classrooms, funding learning initiatives or providing handson career experiences, our commitment ensures Conway’s next generation has the tools and opportunities they need to thrive — from preschool to grad school.
SCHOLARSHIPS
Supporting education has always been one of our top priorities. We were founded in 1929 to help keep Hendrix and Central Baptist College in Conway, and we have continued that commitment for nearly a century by supporting education at every level. From preschool to grad school, we provide world-class technology to our local schools and universities along with scholarships, grants, educational outreach and more.
Since 2008, Conway Corp has awarded more than $700,000 in endowed scholarships to local students who attend the University of Central Arkansas, Central Baptist College and Hendrix College.
Each year, we also provide additional scholarships to local students including 5 Sports Scholarship awards that recognize local studentathletes for excellence both on the field and in the classroom. We began our partnership with Wampus Cat Athletics in 2001 and have awarded nearly $55,000 in scholarships to Conway High School student-athletes over the past two decades.
In 2025, we awarded four local students with $2,000 scholarships for their athletic and academic achievements.
Ellen Kendrick (not pictured) was named the Female Scholar Athlete of the Year. Ellen was a member of the varsity dance team and had the highest grade point average of any graduating female athlete.
Caiden Rudd was named the Male Scholar Athlete of the Year. Caiden was a member of the tennis team and had the highest grade point average of any graduating male athlete.
Madden Cabantac was chosen by Conway High School coaches as the Ruth Doyle Award winner for outstanding female athlete of the year. Madden was a member of both the volleyball and swimming teams.
Trez Hammond was chosen by Conway High School coaches as the Frank E. Robins Award winner for outstanding male athlete of the year. Trez was a member of both the football and track and field teams.
The selection process for the scholarships involved a thorough review of academic records, athletic achievements and personal essays. The students chosen exemplify the values of hard work, perseverance and community spirit that Conway Corp strives to promote.
Caiden Rudd Madden Cabantac Trez Hammond
FINANCIAL SUPPORT
Hendrix Galloway Hall Renovation
In 2025, Hendrix College announced the Mabee Foundation Challenge, a campaign to raise $2 million to unlock a matching $2 million grant from the foundation for the restoration of Galloway Hall.
The challenge is designed to inspire broad community engagement and encourages gifts of all sizes to help revitalize one of Hendrix’s most iconic buildings.
To answer the challenge and help kick off the campaign, Conway Corp donated $600,000 to help reach the goal and modernize the building’s infrastructure while preserving its historic character. Planned upgrades include improved accessibility, enhanced security systems and restoration
Teacher of the Year
Kait Smith was recognized as the Conway Public School’s Teacher of the Year in August 2025 and awarded a $2,000 grant from the Conway Public Schools Foundation at the Conway Public Schools Back-toSchool assembly.
Kait teaches tenth through twelfth grades ESL Sheltered Biology and ESL Sheltered Environmental Science and serves as an ESL Designee. She has been in education for 11 years, including five years of teaching high school science and two years in her current ESL support role.
Her work has been instrumental in supporting multilingual learners and ensuring they have equitable access to a high-quality science education. Thanks to her dedication, she was also honored as a finalist for the Arkansas Teacher of the Year.
Conway Corp was founded in 1929 to support local education, and it’s at the center of everything we do. The grant is part of a $440,000 gift Conway Corp pledged in 2013 to support teacher impact grants presented by the Conway Public Schools Foundation.
Conway Corp Teacher of the Year Kait Smith, Conway Public Schools Foundation Executive Director Marti Jones, Conway Corp Marketing & Communications Manager Beth McCullough Jimmerson & Conway Public Schools Foundation Vice President & Baptist Health Medical Center President April Bennett
of original architectural elements, all ensuring that Galloway remains a vital part of the Hendrix experience for years to come.
Built in 1933 and designed by notable Arkansas architect Charles L. Thompson, Galloway Hall is the oldest women’s residence hall on campus. A beloved landmark listed on the National Register of Historic Places, the Tudor Revival building has stood at the heart of Hendrix College for nearly a century.
Conway Corp’s relationship with Hendrix has spanned nearly a century, and we’re proud to continue this partnership through a project that will preserve our past while also investing in our future.
HANDS-ON COMMITMENT
Our dedication to education goes beyond financial support it’s about showing up for students and educators. And our commitment to education comes to life inside our schools.
From career days and school greetings to classroom visits and special events, we love spending time with students and educators, sharing knowledge, sparking curiosity and building connections. Being present in our schools allows us to inspire students, highlight real-world career paths, explain the science behind Conway Corp and show our continued support for the teachers, families and communities we serve.
School Greetings
Ellen Smith Elementary Reading Day
Enrichment Days
Bob and Betty Courtway Middle School Career Day
Preston and Florence Mattison Elementary Thanksgiving Parade
CHANNEL 5 SPORTS
In 2001, Conway Corp proudly began broadcasting Wampus Cat football and basketball games, launching what has become a 25-year tradition of showcasing Conway High School athletics. From those early tape-delayed broadcasts to today’s live coverage, our commitment to Wampus Cat Sports has only grown stronger.
Now, every Conway High School football game and all home basketball games are broadcast live on Channel 5 and streamed on Wampus Cats 2 Go — connecting fans, families and the community like never before.
Conway Corp continues to partner with Conway Public Schools by airing Conway High School’s graduation ceremony live for the sixth consecutive year and providing equipment and hands-on training for Six Legs Media to produce and broadcast local student-created sports programming.
CHANNEL 5 FOOTBALL STATS
Games Broadcast in 25 Seasons 350+
6.8 MILLION
1.8 MILLION
109,052
Impressions Over the Last Five Seasons
2025 Season YouTube Impressions
2025 Season Views
2025 Season Average Viewers Per Game 9,087
Different States Tuned In 33 Different Countries Tuned In 28 Unique Views Across the Channel
306,779
20,492
Most Viewed Game: Wampus Cats at Bentonville 7A Semifinals
COMMUNITY Always there for
SHAWN MOSS | Senior Meterman
Conway is home and being “Always There” means supporting the people who make it great. From sponsoring local events to volunteering with nonprofits, we stay engaged because we care about our neighbors. Our work goes beyond utilities — we invest in the well-being and growth of our entire community.
PHILANTHROPY
United Way — Largest Employer Campaign Award
Conway Corp was presented the 2025 Large Employer Campaign of the Year Award from United Way of Central Arkansas at their annual Community Awards Luncheon.
Conway Corp employees have collectively raised more than $760,000 in corporate donations since the program began.
The United Way of Central Arkansas’ mission is to impact community members by fostering a greater quality of life through initiatives focused on education, health and financial stability.
United Way of Central Arkansas Executive Director Jessica Clawson & Power Supply Analyst 2 Natalie Arnold
APPA — Sue Kelly Community Service Award
Conway Corp received the American Public Power Association (APPA) Sue Kelly Community Service Award during the national conference in New Orleans. The award recognizes “good neighbor” activities that demonstrate the commitment of the utility and its employees to the community.
For nearly 100 years, Conway Corp has invested in projects and programs that support education, students and opportunities within the community. Conway Corp has provided more than $700,000 in scholarships benefiting local students who attend the University of Central Arkansas, Central Baptist College and Hendrix College.
Conway Corp also awarded more than $55,000 in scholarships to high school athletes since 2001, invested $3 million in the University of Central Arkansas’ state-of-the-art science facility, enhancing STEM education and $1.5 million in Hendrix College's Miller Creative Quad, combining arts, housing and cultural enrichment.
Conway Corp’s employees are also heavily involved in community service initiatives, raising money for local charities, participating in food
and clothing drives and assembling thousands of snack packs to help address student food insecurity.
Community is a core value, and we continuously strive to serve our community well.
APPA is the voice of not-for-profit, communityowned utilities that power more than 2,000 towns and cities nationwide. They advocate for the more than 49 million people that public power utilities serve and the 96,000 people they employ.
CEO/General Manager of Snohomish County PUD in Washington and chair of the American Public Power Association’s Board of Directors John Haarlow, Conway Corp Chief Executive Officer Bret Carroll, Conway Corp Chief Marketing Officer Crystal Kemp & General Manager of Littleton Electric Light & Water Departments in Massachusetts and immediate past chair of the American Public Power Association’s Board of Directors Nick Lawler
COMMUNITY EVENTS
Community engagement remained a central focus throughout the year as Conway Corp employees connected with students, families and neighbors across the city. From greeting students at school campuses including Ida Burns, Woodrow Cummins and Florence Mattison to participating in Reading Day and Reading Rewards at schools such as Ellen Smith, our team invested time in encouraging students and supporting strong starts to the school year.
Beyond the classroom, we created hands-on opportunities that demonstrated the real-world impact of public utilities. During Enrichment Days at Carolyn Lewis and Florence Mattison, students explored a “day in the life” of Conway Corp employees as linemen and team members showcased bucket trucks, tools and safety equipment while explaining how we keep Conway powered. We also participated in Meet the Machines, Bob and Betty Courtway Middle School Careers on Wheels, Launch Conway Career Expo and the Build My Future Expo, providing interactive experiences designed to build confidence, spark curiosity and introduce career pathways in construction, utilities and skilled trades.
Service and partnership remained key priorities throughout the year. During the American Public Power Association’s Annual Day of Giving, employees purchased, organized, packed and delivered more than 1,200 snack and hygiene kits for the CAPCA Community Student Market and the Conway Ministry Center. Conway Corp also supported local families through the United Way Stuff the Bus donation, the Deliver Hope Job Fair and sponsorship of the Conway Teacher Breakfast and Education Fair.
In addition, we partnered with a local Girl Scout troop for a Wonders of Water Workshop, offering a hands-on learning experience about how water works and empowering students to become ambassadors for protecting this vital resource.
Conway Corp also maintained a strong presence at events that bring residents together. Throughout the year, we sponsored UCA basketball and football games, hosted tailgates, supported school and youth athletics and participated in community events including Downtown Conway Art Walk, Downtown Planting Day, the Faulkner County Fair Parade, school parades and the Christmas Parade.
Whether supporting education, celebrating the arts or cheering on local teams, our employees proudly demonstrated Conway Corp’s ongoing commitment to strengthening the community we are honored to serve.
APPA Annual Day of Giving
Conway Teacher Breakfast and Education Fair
Conway Art Walk
UCA Tailgate
Meet the Machines
Girl Scout WOW Workshop
Christmas Parade
LEADERSHIP Always there for
LESIA WHITE | Call Center Supervisor
Leadership at Conway Corp is about showing up for every customer, in every situation. Our leaders set the tone for quick response, community involvement and a future-focused vision. Together, we lead with integrity, ensuring Conway Corp remains a dependable partner for generations to come.
BOARD OF DIRECTORS
Conway Corporation has a sevenmember board of directors. The board elects one director annually to serve a seven-year term. Directors must be a Conway citizen willing to serve the community without compensation, philosophically in tune with municipal ownership of utility systems, free of conflicts of interest and firmly established in Conway.
Scotty Bell Secretary
Denise Perry Vice Chair
John Scherrey Director
Kelley Erstine Director
Osmar Garcia Director Dr. Kateryna Pitchford Director
Jon Ross Henderson Director (added May 2025)
Jake Nabholz Chair
Customer Service Specialist Savannah Tindall
EXECUTIVE LEADERSHIP
Bret Carroll Chief Executive Officer
Jason Hansen Chief Technology Officer
Erin Brown Chief Financial Officer
Crystal Kemp Chief Marketing Officer
Brett McDaniel Chief Operating Officer
ASAI = Average System Availability Index
The fraction of time that a customer has received power during the defined reporting period.
SAIDI = System Average Interruption Duration Index
The total duration of interruption for the average customer during a predefined period of time.
SAIFI = System Average Interruption Frequence Index
How often the average customer experiences a sustained outage over a predefined period of time.
AVERAGE ANNUAL RESIDENTIAL SAVINGS
CUSTOMER SERVICE STATISTICS
Number of Customers Assisted in 2025
Online: 208,133
Drive-Thru: 38,109
Lobby: 15,044
Telephone: 179,967
Customer Service Specialist Emily Keller
FINANCIALS
ELECTRIC | Income Statement
Operating Revenues
Residential
Commercial
$35,978,739
Customer Accounting and Collection
$2,799,627
$15,584,607 Industrial
Institutional
Municipal and Street Lighting
Interdepartmental
$18,007,025
$4,617,609
$1,030,082
$1,645,026
Service Fees and Other $2,339,898
Total Operating Revenues
Operating Expenses
Power Purchased
Coal Plant Generation Expense
$79,202,986
$34,737,578
$1,759,770
$12,212,871
Administrative and General Expenses
$5,518,757
Total Operating Expenses $74,095,818
Net Operating Income $5,107,168
Nonoperating Income (Expense)
Net Investment Income $673,081
Accretion of Bond Premium $119,119
Interest Expense ($1,435,307)
Accretion of Deferred
Gain of Refunding $14,194
Bond Issuance Costs ($721,540)
Net Nonoperating Income (Expense) ($1,350,453)
WATER | Income Statement
Operating Revenues
Residential
Commercial
Industrial
$11,091,618
$2,444,753
$1,555,917 Institutional $544,120
Municipal $487,981
Service Fees and Other $731,330
Total Operating Revenues
Operating Expenses
Supply and Treatment
Distribution
Depreciation
$16,855,719
$3,426,970
$2,775,645
$4,707,090
Customer Accounting and Collection
Administrative and
$1,236,339
Nonoperating Income (Expense)
Net Investment Income $101,042 Interest Expense ($249,974) Bond Issuance Costs ($50,000)
Net Nonoperating Income (Expense) ($198,932)
Income Before Contributions in Aid of Construction and Interdepartmental Transfers $3,756,715
of
$174,889,728 Income Before Contributions in Aid of Construction and Interdepartmental Transfers $2,670,391
in Aid of Construction $7,631,501
in Net Position $10,301,892 Net Position, Beginning of Year $95,395,495 Net Position, End of Year $105,697,387
WASTEWATER | Income Statement
Operating Revenues
Residential
Commercial
Industrial
$13,844,054
$2,994,411
$3,235,070
Institutional $788,711
Service Fees and Other $86,693
Total Operating Revenues $20,948,939
Operating Expenses
Treatment Plant
Collection
Depreciation
Customer Accounting and Collection
$3,813,501
$2,258,873
$8,208,635
$610,957
Administrative and General Expenses
$1,279,961
Total Operating Expenses $16,171,927
Net Operating Income $4,777,012
Nonoperating Income (Expense)
Net Investment Income $303,900
Interest Expense ($2,354,133)
Amortization of Deferred
Loss on Refunding ($91,357)
Net Nonoperating Income (Expense) ($2,141,590)
Income Before Contributions in Aid of Construction and Interdepartmental Transfers $2,635,422
$78,020,141
CABLE | Income Statement
Operating Revenues
Cable
Internet
VOIP
Security
$7,262,962
$19,274,998
$1,717,669
$388,268
and General Expenses $4,030,526 Total Operating Expenses $29,398,594 Net Operating Income $1,142,572
Nonoperating Income (Expense)
Net Investment Income $540,327
Interest Expense ($4,050)
Bond Issuance Costs ($822,090)
$4,975,888 Customer Accounting and Collection $2,487,701
Net Nonoperating Income (Expense) ($285,813) Income Before Contributions in Aid of Construction and Interdepartmental Transfers
in Aid of Construction
Transfers
(Decrease) Increase in Net Position
Position, Beginning of Year $42,166,930 Net Position, End of Year $43,125,008