SERVICE RELIABILTY

BROADBAND RELIABILITY

99.94%

TELEPHONE RELIABILITY

99.92%

AVERAGE ANNUAL RESIDENTIAL SAVINGS in CONWAY vs. OUTSIDE CONWAY

WATER: 39% ELECTRIC: 27%

SAIDI = SYSTEM AVERAGE INTERRUPTION DURATION INDEX = THE TOTAL DURATION OF INTERRUPTION FOR THE AVERAGE CUSTOMER DURING A PREDEFINED PERIOD OF TIME

ASAI = AVERAGE SYSTEM AVAILABILITY INDEX = THE FRACTION OF TIME THAT A CUSTOMER HAS RECEIVED POWER DURING THE DEFINED REPORTING PERIOD

SAIFI = SYSTEM AVERAGE INTERRUPTION FREQUENCE INDEX = HOW OFTEN THE AVERAGE CUSTOMER EXPERIENCES A SUSTAINED OUTAGE OVER A PREDEFINED PERIOD OF TIME

CAIDI = CUSTOMER AVERAGE INTERRUPTION DURATION INDEX = THE AVERAGE TIME REQUIRED TO RESTORE SERVICE