Achievement

POWERING

ACHIEVEMENT

It takes a village to power a city . So when one of our colleagues is recognized for an accomplishment, it’s a big win for all of us . Conway Corp is proud to recognize the outstanding work and talent of our peers, who refused to let a global pandemic stand in the way of bringing exceptional service to the people of Conway .

TOWER OF EXCELLENCE AWARD

Brian Eggert

Technical Lead/Database Administrator Brian Eggert was the recipient of the 2020 Tower of Excellence Award . This award recognizes an employee who has made a significant impact through outstanding dedication and job performance . In his nomination, a co-worker said, “Although it takes a team to develop the day-to-day tasks important to Conway Corp, one employee has to get it started, and Brian is that person . He works with all departments, outside developers and is dedicated to fulfilling Conway Corp’s mission.” Eggert was hired part-time in June 1997 and began working full time for our Technology Department in September 2002 .

BEST OF FAULKNER COUNTY

Conway Corp was recognized by the Log Cabin Democrat in their 2020 Best of Faulkner County list in both the Security Service Provider and Employee Recognition Program categories . This recognition honors local businesses and is voted on by Log Cabin Democrat readers . We are honored to have been chosen by our customers as the best in Faulkner County .

SAFETY LEADERSHIP AWARD

Kody Miller

Safety has always been a top priority in our services, and in 2020, we took on a number of new safety protocols in response to COVID-19 . The Conway Corp Safety Leadership Award applauds an employee who goes above and beyond to maintain a safe environment for their coworkers and customers alike, and 2020’s honoree was Plant Maintenance Worker Kody Miller .

Miller was nominated by a co-worker who said, “Kody makes safety a priority and always takes time to contact the Conway Fire Department and Conway Corp Safety Team when an employee is making a confined space entry at the wastewater treatment plant .”

Miller was hired in April 2018 as an Operator Apprentice at the Tupelo Bayou Wastewater Treatment Plant .

CUSTOMER SERVICE AWARD

Justin Moore

Conway Corp’s Customer Service Award honors an employee that embodies Conway Corp’s mission of exceeding customer expectations, and the recipient of the 2020 Customer Service Award is Broadband Transport Specialist Justin Moore .

The co-worker who nominated Moore praised him for his dedication, stating, “When COVID-19 first hit, Justin stepped up and went on call for more than six weeks to make sure our business customers received the same care during COVID as they did pre-COVID .”

Moore was hired in March 2008 as an Installer Trainee in the Cable Department .

WOMEN IN BUSINESS HONORS

Crystal Kemp

Conway Corp Chief Marketing Officer Crystal Kemp was named to Cablefax Magazine’s annual list of powerful women in the cable and internet industry for 2020 . Cablefax Magazine provides coverage of business developments affecting the cable, broadband and internet industries, and they have been recognizing powerful women within the industry for more than a decade .

In addition to this recognition, Kemp was honored locally as the recipient of the Women in Business 2020 Diamond Achievement Award by the Conway Area Chamber of Commerce .

APPA RP3 DESIGNATION

The American Public Power Association (APPA) granted Conway Corp a Reliable Public Power 3 (RP3) Diamond level designation . This designation recognizes public power utilities that demonstrate four key disciplines: reliability, safety, workforce development and system improvement . Diamond level is the highest level achievable within the RP3 designation and Conway Corp received a score of 98 out of 100, becoming the first public power utility in Arkansas to achieve a Diamond designation . BEST OF THE BEST

In 2020, Conway Corp was recognized by Arkansas Money & Politics in their Best of 2020 list in both the Energy Company and Internet Service Provider categories . This recognition honors businesses statewide and is voted upon by Arkansas Money & Politics readers, and we are honored to have been chosen by our customers as the best in the state .

APPA COMMUNICATION AWARDS

Conway Corp was awarded the Award of Excellence in all three categories at the American Public Power Association’s (APPA) Communication Awards in October 2020 . In the print and digital category, Conway Corp was recognized for the 2019 Annual Report, titled “Always On – Just Like You .” The video series “Lineman vs . Lineman” took home honors in the video category . Conway Corp was also honored in the web series category for the ongoing social media series “Plugged In . ”

These awards honor utilities that show ingenuity and creativity in copy, design, graphics, social media, video editing and web, as well as communicate the company’s unique story .

MISSOURI PUBLIC UTILITY ALLIANCE AWARD

Conway Corp was recognized by the Missouri Public Utility Alliance with a Special Mention Award . This award recognizes the company’s contributions to hometown utilities and participation in the American Public Power Association’s (APPA) mutual aid initiation Light Up Navajo, which Conway Corp crews participated in 2019 .

RETIREMENTS

Jim Moore 34 years

Jim Moore joined Conway Corp in 1986 as a senior meterman and was promoted to foreman in the electric department in 2000 . He was promoted to assistant superintendent in 2003 and to electric distribution system manager in April 2013 . He spent his career helping power Conway residents at home, work and play . Judy Keck 21 years

Judy Keck was hired in 1999 as a utility worker apprentice in the water department . She was promoted in 2002 to utility worker, and she has worked in that position for the last 18 years . Over the course of her 21 years with Conway Corp, she helped provide safe, clean water to countless homes and families across the city of Conway .

REMEMBERING BEN SPANGLER

In November 2020, Conway Corp was devastated by the unexpected death of our friend and colleague Ben Spangler. Ben joined Conway Corp in August 2010 as Business Systems and End User Support Administrator and immediately made a positive impact on the company. He was responsible for making sure our internal technology worked properly, but he was quick to volunteer and lend a helping hand wherever it was needed.

Ben was the first employee to receive Conway Corp’s annual Customer Service Award for internal customer service and was nominated by his co-workers for always going the extra mile in his job duties. Ben was an excellent leader to his team, a loving husband to his wife and a devoted father and grandfather, as well as a wonderful friend and colleague. He was known for his smile, his love of fishing and, perhaps most of all, his matching neon shirts and shoes.

Ben’s absence has been felt deeply at Conway Corp since his passing. His impact on our company and the entire Conway community was great, and we miss him.