TSBDCAnnualSummary2025

20

CLARKSVILLE • CLEVELAND • CHATTANOOGA • DYERSBURG • JOHNSON CITY • KINGSPORT • JACKSON • MURFREESBORO • COLUMBIA • KNOXVILLE • MARYVILLE • OAK RIDGE • MEMPHIS • NASHVILLE • COOKEVILLE • MARTIN • GALLATIN • LEBANON • CLARKSVILLE • CLEVELAND • CHATTANOOGA • DYERSBURG • JOHNSON CITY • KINGSPORT • JACKSON • MURFREESBORO • COLUMBIA • KNOXVILLE • MARYVILLE • OAK RIDGE • MEMPHIS • NASHVILLE • COOKEVILLE • MARTIN • GALLATIN • LEBANON • CLARKSVILLE • CLEVELAND • CHATTANOOGA • DYERSBURG • JOHNSON CITY • KINGSPORT • JACKSON • MURFREESBORO • COLUMBIA • KNOXVILLE • MARYVILLE • OAK RIDGE • MEMPHIS • NASHVILLE • COOKEVILLE • MARTIN • GALLATIN • LEBANON • CLARKSVILLE • CLEVELAND • CHATTANOOGA • DYERSBURG • JOHNSON CITY • KINGSPORT • JACKSON • MURFREESBORO • COLUMBIA • KNOXVILLE • MARYVILLE • OAK RIDGE • MEMPHIS • NASHVILLE • COOKEVILLE • MARTIN • GALLATIN • LEBANON • CLARKSVILLE • CLEVELAND • CHATTANOOGA • DYERSBURG • JOHNSON CITY • KINGSPORT • JACKSON • MURFREESBORO • COLUMBIA • KNOXVILLE • MARYVILLE • OAK RIDGE • MEMPHIS • NASHVILLE • COOKEVILLE • MARTIN • GALLATIN • LEBANON • CLARKSVILLE • CLEVELAND • CHATTANOOGA • DYERSBURG • JOHNSON CITY • KINGSPORT • JACKSON • MURFREESBORO • COLUMBIA • KNOXVILLE • MARYVILLE • OAK RIDGE • MEMPHIS • NASHVILLE • COOKEVILLE • MARTIN • GALLATIN • LEBANON • CLARKSVILLE • CLEVELAND • CHATTANOOGA • DYERSBURG • JOHNSON CITY • KINGSPORT • JACKSON • MURFREESBORO • COLUMBIA • KNOXVILLE • MARYVILLE • OAK RIDGE • MEMPHIS • NASHVILLE • COOKEVILLE • MARTIN • GALLATIN • LEBANON • CLARKSVILLE • CLEVELAND • CHATTANOOGA • DYERSBURG • JOHNSON CITY • KINGSPORT • JACKSON • MURFREESBORO • COLUMBIA • KNOXVILLE • MARYVILLE • OAK RIDGE • MEMPHIS • NASHVILLE • COOKEVILLE • MARTIN • GALLATIN • LEBANON • CLARKSVILLE • CLEVELAND • CHATTANOOGA • DYERSBURG • JOHNSON CITY • KINGSPORT • JACKSON • MURFREESBORO • COLUMBIA • KNOXVILLE • MARYVILLE • OAK RIDGE • MEMPHIS • NASHVILLE • COOKEVILLE • MARTIN • GALLATIN • LEBANON • CLARKSVILLE • CLEVELAND • CHATTANOOGA • DYERSBURG • JOHNSON CITY • KINGSPORT • JACKSON • MURFREESBORO • COLUMBIA • KNOXVILLE • MARYVILLE • OAK RIDGE • MEMPHIS • NASHVILLE • COOKEVILLE • MARTIN • GALLATIN • LEBANON • CLARKSVILLE • CLEVELAND • CHATTANOOGA • DYERSBURG • JOHNSON CITY • KINGSPORT • JACKSON • MURFREESBORO • COLUMBIA • KNOXVILLE • MARYVILLE • OAK RIDGE • MEMPHIS • NASHVILLE • COOKEVILLE • MARTIN • GALLATIN • LEBANON • CLARKSVILLE • CLEVELAND • CHATTANOOGA • DYERSBURG • JOHNSON CITY • KINGSPORT • JACKSON •

25

l a u n n A ary Summ

G R E E T I N G S

F R O M

Dear Friends, On behalf of the State of Tennessee, I am pleased to recognize the Tennessee Small Business Development Center (TSBDC) program headquartered at Middle Tennessee State University and their 42nd Anniversary as a State partner!

We have worked hard to create the best possible climate for businesses of all sizes to grow and succeed. Tennessee was named the number one best fiscally managed state in the country, the best business climate in the U.S., first in the nation for advanced industry job growth, and the best state for small business growth.

The partnerships that TSBDC maintains between our businesses, institutions of higher education, dedicated volunteers, and the U.S. Small Business Administration have been vital assets.

The development and growth of the Tennessee businesses profiled in this report exemplify the economic progress experienced by many small businesses that the TSBDC has assisted over the past year.

I congratulate the business owners featured in this report for investing in their businesses and employees.

Best wishes to the TSBDC program for another 42 years of success!

Warmest regards,

Bill Lee

Tennessee Governor

F R O M

PRESIDENT

G R E E T I N G S

Middle Tennessee State University is proud to support entrepreneurship and economic development across our state through our Tennessee Small Business Development Center (TSBDC) program. The program is head-quartered at MTSU with 14 TSBDC service centers and 2 affiliate offices located statewide to serve the public and the business community.

Small businesses are the engine of Tennessee’s economy, and the TSBDC at MTSU and network of TSBDC service centers, plays a vital role in helping entrepreneurs transform ideas into sustainable enterprises. Small business is big business in Tennessee, employing about 1.2 million people, which accounts for 41.5% of the state's total private workforce. Through expert consulting, training, and access to critical resources, the TSBDC plays an important role in equipping business owners with the tools they need to start, grow, and compete in today’s dynamic marketplace.

Middle Tennessee State University exemplifies commitment to business development, community engagement, and workforce development by providing programs and graduates that contribute to Tennessee’s economic prosperity.

Dr. Sidney A. McPhee MTSU President

2025 ANNUAL REPORT SUMMARY

1

TSBDC

6 1 17

18

5

15

13

16

4

11 10

12

8 7

9 2 3

14

LEAD CENTER Tennessee Small Business Development Center 1 | CLARKSVILLE Austin Peay State University (APSU) 2 | CLEVELAND Cleveland State Community College (CLSCC) 3 | CHATTANOOGA Chattanooga State Community College (ChSCC) 4 | DYERSBURG Dyersburg State Community College (DSCC) 5 | JOHNSON CITY East Tennessee State University (ETSU) 6 | KINGSPORT (AFFILIATE OFFICE) ETSU Affiliate Office Kingsport Office of Small Business Development and Entrepreneurship (KOSBE) 7 | JACKSON Jackson State Community College (JSCC) 8 | MURFREESBORO Middle Tennessee State University (MTSU) 9 | COLUMBIA *(MTSU SATELLITE LOCATION) Maury County Alliance

2

2025 ANNUAL REPORT SUMMARY

10 | KNOXVILLE Pellissippi State Community College (PSCC) 11 | KNOXVILLE *(PSCC SATELLITE LOCATION) Farragut West Knox Chamber of Commerce 12 | MARYVILLE *(PSCC SATELLITE LOCATION) Blount County Chamber 13 | OAK RIDGE Roane State Community College (RSCC) 14 | MEMPHIS Southwest Tennessee Community College (SWTCC) 15 | NASHVILLE Tennessee State University (TSU) 16 | COOKEVILLE (AFFILIATE OFFICE) Upper Cumberland Development District (UCDD) 17 | MARTIN University of Tennessee at Martin – REED Center (UTM) 18 | GALLATIN Volunteer State Community College (VSCC)

Scan here for TSBDC Location details

*Satellite Offices may not always be staffed. To find out more about the schedule at a satellite office, contact the main office for that location.

THE 2025 ANNUAL REPORT

TSBDC Performance: ........................................

5-9

SUMMARY FEATURES A SMALL PART OF OUR TSBDC TEAM.

America's SBDC Performance.......................................10

WITHOUT ALL OF THEM, THE WORK YOU SEE IN THIS REPORT WOULD NOT BE POSSIBLE. Executive State Director ............... Patrick Geho

Advisory Board.................................................................. 11

Professional Development & Staff Awards ���������� 12-15

Associate State Director ................. Kayla Miller

Student Success...........................................................16-17 Data Analyst .................................. Monique Little Designed by ....................................... Steve Swain

Host Partners..................................................................... 18

Printed by ...................................... MTSU Creative and Visual Services

Success Stories...........................................................19-49

For inquiries, please contact ......... Kayla Miller kmiller@tsbdc.org The Tennessee Small Business Development Center (TSBDC) program is supported in-part by federal funding.

Full disclosures available at https://tsbdc.org/federal-funding-disclosure-statement/.

TSBDC services are provided in a nondiscriminatory way to all legal residents and citizens in the US.

1225-8429 / Middle Tennessee State University does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs, and activities sponsored by MTSU. The Assistant to the President for Institutional Equity and Compliance has been designated to handle inquiries regarding the non-discrimination policies and can be reached at Cope Administration Building 116, 1301 East Main Street, Murfreesboro, TN 37132; Christy.Sigler@mtsu.edu; or 615-898-2185. The MTSU policy on non-discrimination can be found at mtsu.edu/iec.

2025 ANNUAL REPORT SUMMARY

3

WE ARE ALL ABOUT

JOB CREATION AND CAPITAL FORMATION THE FACTS ABOUT SBDCs Dr. Sidney A. McPhee President Middle Tennessee State University (MTSU)

“MTSU’s Tennessee Small Business Development Center’s statewide network delivers educational programs to entrepreneurs who want to start or grow their small businesses. Our consultants work with entrepreneurs in confidential, one-to-one sessions to help them with business issues, including testing a new business proposition, shaping a business plan, investigating funding opportunities, and much more.”

SMALL BUSINESS DEVELOPMENT CENTERS (SBDCs) Starting a business can be a challenge, but there is help for you in your area. Small Business Development Centers (SBDCs) are partnerships primarily between the government and community colleges and

LOCATIONS Located in all 50 states as well as the District of Columbia, Puerto Rico, and U.S. territories.

• Operated statewide or at a state/regional level. 63 Lead Small Business Development Centers (SBDCs).

• Lead organizations coordinate program services offered to small businesses through a network of subcenters and satellite locations in each state.

• Each center has a director, staff members, volunteers, and part-time personnel.

WHAT IS OFFERED SBDC services include, but are not limited to, assisting small businesses with financial, marketing, production, organization, technical problems, and feasibility studies.

• All services given at SBDCs are no-cost and confidential.

No-cost and low-cost training options are available.

universities, and are administered by the Small Business

ELIGIBILITY

Administration. SBDCs provide educational services for

SBDCs seek to provide assistance to anyone in the community who is interested in beginning a small business or improving and expanding an existing business.

small business owners and aspiring entrepreneurs.

S TAT E N E T W O R K H E A D Q U A R T E R E D AT

MIDDLE TENNESSEE STATE UNIVERSITY

4

2025 ANNUAL REPORT SUMMARY

TSBDC Performance Data SBDC Economic Impact is Client-Verified

CLIENTS SERVED IN 2025

3,773 6,337

309

COUNSELING HOURS

TRAINING EVENTS

CLIENT SALES G ROW TH

4,301 ATTENDEES

*$50

MILLION Incremental Sales added to state by TSBDC clients (2023–2024)

*All state research is from James A. Chrisman, PhD, Economic Impact of Small Business Development Center Counseling Activities in Tennessee, 2024-2024.

9,955 JOBS SUPPORTED

126 LOANS RECEIVED

*$30.6 MILLION Existing Sales retained (2023–2024)

$68,960,654 CAPITAL FORMATION

2025 ANNUAL REPORT SUMMARY

5

% of TSBDC Counseling Clients (Race/Ethnicity)* *A client may be reported under multiple races/ethnicities similar to the U.S. Census Bureau

WHITE 62%

HISPANIC 5%

ASIAN 3%

AFRICAN NATIVE NO AMERICAN AMERICAN RESPONCE 1% BLACK 8% 21%

HAWAIIAN/ PACIFIC ISLANDER 1%

47% Male

52% Female

1% Prefer not to say

VETERAN & MILITARY Total Military-Connected Clients: 479

46% Veteran

6

33%

Service Disabled Veteran

2025 ANNUAL REPORT SUMMARY

2%

National Guard

1% Reserve

15%

Military Spouse

3%

Active Duty

TSBDC / TN Unemployment Savings

The TSBDC helps to offset In-State Unemployment costs

The 2025 Breakdown:

X

X

9,955

3.60%

$305.79

9.53 Weeks

Jobs Supported

TN Unemployment Rate

Avg. Weekly Benefits

Avg. Claim Duration

Based on this formula, we can reasonably assume that without the services of the TSBDC approximately

This means that in 2025, the Jobs Supported by the TSBDC saved Tennessee

358

$785,617

more Tennesseans were likely to have claimed unemployment in 2025.

in unemployment costs alone!

Our Formula: Jobs Supported by the TSBDC

X

Unemployment Rate in Tennessee

= 358

Potentially Unemployed Tennesseans

X

X

Average Weekly Benefits in Tennessee

Average

Duration X Claim in Tennessee

= $2,914.18

Average Dollars in Weekly Benefits

$1,044,383.36 More dollars that may have been paid in Unemployment Benefits in 2025 without the great work of the TSBDC.

2025 ANNUAL REPORT SUMMARY

7

TSBDC

SBDC Economic Impact is Client-Verified

RURAL CLIENTS SERVED

949 RURAL SALES GROWTH $3,467,996

RURAL COUNSELING HOURS 1,061

RURAL CLIENTS CAPITAL FORMATION $19,164,002

JOBS SUPPORTED

2,724

8

2025 ANNUAL REPORT SUMMARY

TSBDC Client & Training Satisfaction

TSBDC CLIENTS LOVE OUR NO-COST CONSULTING AND TRAINING!

98.3%

96.7%

of clients said the counselor responded to their needs

of attendees were satisfied with the training program they attended

of clients said the range of counseling services met their needs

of clients are likely to recommend the TSBDC to others

96.1%

"The service provided by the TSBDC

95.7%

"My consultant did an excellent job of

has been excellent. They understand my

getting to know my business so that

needs and provide solutions to effectively

they could help guide me. I left our first

create a plan for my business. The services

meeting having already gained knowledge

provided by TSBDC are very valuable and I

on what my next steps needed to be. I look

feel fortunate to be able to use

forward to future meetings and I’m excited

their resources."

to work with the TSBDC."

"Simply said - my idea turned business would not have happened were it not for all of the services provided by TSBDC."

2025 ANNUAL REPORT SUMMARY

9

America's SBDC l Economic Impact

Does the SBDC Work?

America’s SBDCs play a critical role in the health of small businesses: helping to access capital access capital, providing advice on regulations, preparing for changes in the economy and technology, and responding when disaster strikes.

America’s SBDCs are the leaders in job creation and contributed measurable economic impacts.

1.2 Million Total Advising

$5.2 Billion in financing

CLIENT SALES GENERATED

$5.1 BILLION

68,033 full-time equivalent jobs created

96% Businesses recommend SBDC

TOTAL CAPITAL ACQUIRED

BY SBDC CLIENTS

$5.53 BILLION 272,679 TOTAL CLIENTS SERVED

10

2025 ANNUAL REPORT SUMMARY

learn more

JERRY BIRD ADVISORY BOARD CHAIR FRANNET OF ALABAMA & EAST TENNESSEE

DR. KRISTEN SHANINE PAM WRIGHT CHAIR OF ENTREPRENEURSHIP MIDDLE TENNESSEE STATE UNIVERSITY

DR. MICHAEL AIKENS ASSOCIATE VP FOR ECONOMIC DEVELOPMENT TENNESSEE TECH UNIVERSITY

CHESTER SHARP, SR. VP, BUSINESS BANKING RELATIONSHIP MANAGER FIRST HORIZON

RONNIE MARTIN SVP, FINANCIAL ADVISOR PINNACLE FINANCIAL PARNTERS

GWEN SIMS SENIOR EXECUTIVE CONSULTANT SIMS STRATEGIC DIVERSITY CONSULTANT

YVETTE MCCORMICK SECRETARY & TREASURER MCCORMICK COMPANIES, LLC

ADDITIONAL MEMBERS DAVID GLASGOW LIAISON DISTRICT DIRECTOR TENNESSEE SBA DISTRICT OFFICE

DR. PATRICK GEHO EX-OFFICIO MEMBER TSBDC STATE EXECUTIVE DIRECTOR

KAYLA MILLER EX-OFFICIO MEMBER TSBDC ASSOCIATE STATE DIRECTOR

STAKEHOLDERS PARTNERS DR. JOYCE HEAMES DEAN - JONES COLLEGE OF BUSINESS “The MTSU Jones College is proud to be home to a TSBDC service center. The center provides exemplary services to small businesses across the Middle Tennessee area. This important market sector is receiving training and support to improve and grow their enterprises. Any small business owners or anyone considering starting a business should reach out to the TSBDC to move to the next level.”

2025 ANNUAL REPORT SUMMARY

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TSBDC Annual Professional Development Meeting Each year, the TSBDC sets aside time to come together, step out of day-to-day operations, and focus on professional development and alignment as a network.

The 2025 All Hands event brought staff from across the state together for two days of in-person training, discussion, and shared learning.

The week began with a strategic planning session for TSBDC Directors, who spent a full day brainstorming and identifying the top priorities for the TSBDC for the 2026-2029 strategic plan. That work set the tone for the full meeting, with updates and next steps shared later during the event.

Thanks to your All Hands Content Committee, the agenda balanced practical content with opportunities to connect. Breakout sessions allowed directors, consultants, and administrative staff to focus on topics relevant to their roles, while general sessions covered broader issues impacting small businesses across Tennessee. We opened with an economic update which provided context for the current landscape, followed by sessions on time management and a lender panel that offered perspective from financial partners.

All Hands is not only a time for professional development, but also a time for state-wide connections to be built. Group activities and breakout discussions encouraged collaboration and gave staff

a chance to share ideas and approaches from across the network. Strategic planning updates helped connect those conversations back to the network’s larger goals.

Day two shifted toward tools and emerging topics, including a session on artificial intelligence and its practical applications. Additional breakouts covered topics such as providing effective feedback, disaster response, Canva training, and outreach to underresourced communities.

The event concluded with the TSBDC Awards and Networking Event, recognizing contributions from across the state and providing time for staff to connect outside of formal sessions.

Overall, the 2025 All Hands meeting provided an opportunity to share information, strengthen connections, and align around priorities as the network moves forward under its new strategic plan.

The TSBDC extends its appreciation to the 2025 All Hands event sponsors. Their contributions supported the overall meeting experience and provided opportunities to connect and learn more about how we can partner to serve our Tennessee Small Businesses. And a special thank you to our All Hands 2025 Sponsorship Committee for connecting us with impactful sponsoring partners.

SPONSORS

12

2025 ANNUAL REPORT SUMMARY

2025 ANNUAL REPORT SUMMARY

13

TSBDC State Star & Spotlight AWARD l Winners

STATE STAR

Josh Brown Josh Brown, TSBDC’s 2025 State Star, is known across the network for his leadership, generosity, and deep commitment to helping small businesses succeed.

Based in Chattanooga, Josh consistently goes above and beyond for his clients and colleagues, delivering meaningful economic impact while strengthening the TSBDC network as a whole. Last year alone, his work helped secure nearly $7 million in capital infusion, create 43 new jobs, and retain 185 existing positions.

Josh is also a trusted voice in innovation, playing a key role in advancing TSBDC’s artificial intelligence initiatives and earning Google AI Essentials certification to better serve entrepreneurs navigating new technologies.

A respected mentor and collaborative team member, he is always willing to share knowledge, support new consultants, and contribute ideas that move the network forward. Josh’s passion, forward-thinking approach, and genuine care for the small business community make him a truly deserving State Star.

SPOTLIGHT AWARD

Samantha Fox

Samantha Fox, recipient of TSBDC’s 2025 Spotlight Award, is recognized for her energy, initiative, and unwavering dedication to the TSBDC mission. Samantha consistently goes above and beyond to support clients, strengthen her center, and contribute to the broader TSBDC network. Known for her exceptional organization and planning skills, she plays a key role in ensuring daily operations run smoothly while continually looking for ways to improve programs, services, and outreach.

Samantha brings creativity and curiosity to everything she does, from client engagement and event planning to marketing and communications. She has been instrumental in developing newsletters, social media campaigns, and community partnerships that elevate awareness of TSBDC’s impact. A true team player and emerging leader, Samantha seeks out opportunities to contribute—serving on committees, leading the All Hands Content Committee, and supporting major initiatives such as the STRIVE program. Her professionalism, positive attitude, and willingness to step up wherever needed make her a well-deserving Spotlight Award winner.

14

2025 ANNUAL REPORT SUMMARY

America's SBDC l Rising Leadership program

Grounded in The SBDC Way We rise by serving, we lead with vision, we grow together.

AMERICA’S SBDC RISING LEADERSHIP CERTIFICATION is a highly selective, nationally endorsed program that elevates SBDC professionals committed to leadership excellence.

The Tennessee SBDC was fortunate to have two team members selected for the program: Samantha Fox and Brooke Siler. The leadership program strengthens the participants leadership capacity, expands their network presence, and leads with greater clarity and purpose across the SBDC. Samantha and Brooke will each earn a certification endorsed by America’s SBDC that represents their lasting contribution to the future of the SBDC network.

I am extremely grateful to be participating in the Rising Leadership Certification Program for our Small Business Development Centers across the country.

While I am not presently in a formal leadership role, I believe it is already helping me cultivate leadership skills and deepen my knowledge of how to serve others effectively where I am. The yearlong program has provided valuable opportunities to connect with other SBDC professionals in a monthly cohort. Although we are all at different stages in our careers, it has been encouraging to recognize that we face many of the same challenges and can collaborate, learn from one another, and navigate growth together.

–Samantha Fox 2025 ANNUAL REPORT SUMMARY

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Student Sucess Supporting Student Success with TSBDC Internships Across Tennessee, TSBDC internship programs are evolving into a strategic workforce development engine—simultaneously strengthening small businesses and preparing students to enter the professional world with confidence and capability.

From structured academic partnerships to handson consulting engagements, these programs reflect a statewide commitment to practical learning and economic impact.

At Austin Peay State University (APSU), that impact is both measurable and immediate. In the most recent cohort, six College of Business students contributed a combined 706 hours in direct support of TSBDC operations. These interns were not observers; they were embedded in client-facing work, assisting five small business owners with essential needs such as business plan development, entity formation, website design, and digital marketing strategy. The experience culminated in a formal capstone presentation to the Dean, faculty, and staff—an opportunity for students to demonstrate not only what they learned, but how they applied it in real business contexts. The APSU model underscores a core principle of TSBDC internships: students gain

meaningful consulting experience while businesses receive tangible, high-value support.

At the University of Tennessee at Martin (UTM), the REED Center has built a comprehensive internship coordination model that emphasizes structure, accountability, and continuous improvement. In 2025 alone, the Center facilitated 12 internships, generating 3,360 hours of professional experience and 84 academic credit hours for participating students . The program goes beyond placement— actively managing employer relationships, verifying student work hours, and conducting mid-internship check-ins to ensure alignment and quality. Feedback mechanisms at the conclusion of each internship provide critical insights, reinforcing a cycle of ongoing refinement.

Employer feedback from the UTM program highlights consistent strengths among interns, including strong work ethic, adaptability, and a willingness to learn. Many demonstrated growth in both technical competencies—such as financial analysis and software application—and essential professional skills like communication, time management, and teamwork . These outcomes

Lorena Moreno

Dillan Hicks

MTSU TSBDC Service Center

The Law Office of Charles Ward

“I learned so much more than I expected.

I was able to provide feedback on business plans and events. The team I was on was helpful and caring. They were genuinely interested in my growth and goals. I would recommend this internship to all students. They help you become a better student and professional through their workshops. I did not only learn about business, but I also learned how to network, time management, and finance management. Best internship!

“I would absolutely recommend the internship program to other students. The experience I gained from my internship was worth more than any class I could have taken in many ways. This type of immersive experience allows for students to get a feel for what life is like in a professional environment, as well as gives students an idea of whether they want to go into the field they are interning in. I really cannot express how valuable this experience was.

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2025 ANNUAL REPORT SUMMARY

Student Sucess Interns and Businesses Love Their TSBDC Intern Experiences reinforce the value of structured internship experiences that integrate academic knowledge with real-world application.

In the Upper Cumberland region, the partnership between Tennessee Tech University and the Upper Cumberland Development District (UCDD) SBDC reflects a more flexible, project-based model. Interns in this program operate similarly to independent contractors, allowing businesses to access targeted expertise without financial burden. As noted by SBDC Small Business Specialist Jodi Pitts, this approach enables small businesses to address critical challenges with practical solutions that might otherwise be out of reach.

Intern assignments are intentionally aligned with both student skillsets and business needs, covering a wide range of services—from marketing strategy and social media management to web design, SEO, financial analysis, and content creation. Businesses complete an onboarding process to define project scope and objectives, ensuring that each engagement delivers focused, relevant outcomes.

For students, the experience offers direct alignment with career goals; for businesses, it provides

immediate, no-cost access to skilled support.

Middle Tennessee State University (MTSU) complements these efforts by addressing one of the most common barriers to student participation: unpaid internships. Through targeted funding support, the MTSU program enables students to pursue experiential learning opportunities that might otherwise be financially inaccessible. This approach broadens participation and ensures that more students can engage in meaningful, career-building experiences.

Taken together, these programs illustrate the strength of TSBDC’s statewide internship ecosystem.

While each university partnership operates with a distinct model, they share a common outcome: students graduate better prepared, and Tennessee’s small businesses gain access to critical expertise and support. For stakeholders, the value is clear. These internships are not ancillary programs—they are a strategic investment in both workforce development and small business success across the state.

Ella Waggoner

Henry Orozco

MTSU TSBDC Service Center

MTSU TSBDC Service Center

“The internship not only met my expectations, but it exceeded them! I have had such a wonderful experience with an amazing team. They have been incredibly supportive and guiding throughout my journey here, and I am excited to continue growing with them. I had a wonderful experience, and I have grown so much both personally and professionally. This opportunity has shaped me in so many positive ways, and I am grateful for it. I always recommend this internship to other students. Whenever someone asks about my experience, I love getting to tell them about my role and why I enjoy it so much.

“I would 100% recommend this internship.

The internship is a safe place to get you started and comfortable. The people here are really nice and it gives you a chance to have real experiences. For me it helped me build my confidence. I want to express my gratitude once again to the TSBDC. I will always be thankful for their support, and I will apply the skills I learned here in the future.

2025 ANNUAL REPORT SUMMARY

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THE TENNESSEE SMALL BUSINESS DEVELOPMENT CENTER

SPECIALIZES IN:

EXISTING BUSINESSES

NEW BUSINESSES

• Capital Infusion • Cash-Flow Management • Customer Service • Business Expansion • Government Procurement • Human Resources

• Ownership Structure • Business Plan • Banking Needs • Market Research • Sales and Marketing • Human Resources

IN PARTNERSHIP WITH OUR TENNESSEE SMALL BUSINESS CENTER NETWORK

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2025 ANNUAL REPORT SUMMARY

s s e c Suc s e i r Sto 20

CLARKSVILLE • CLEVELAND • CHATTANOOGA • DYERSBURG • JOHNSON CITY • KINGSPORT • JACKSON • MURFREESBORO • COLUMBIA • KNOXVILLE • MARYVILLE • OAK RIDGE • MEMPHIS • NASHVILLE • COOKEVILLE • MARTIN • GALLATIN • LEBANON • CLARKSVILLE • CLEVELAND • CHATTANOOGA • DYERSBURG • JOHNSON CITY • KINGSPORT • JACKSON • MURFREESBORO • COLUMBIA • KNOXVILLE • MARYVILLE • OAK RIDGE • MEMPHIS • NASHVILLE • COOKEVILLE • MARTIN • GALLATIN • LEBANON • CLARKSVILLE • CLEVELAND • CHATTANOOGA • DYERSBURG • JOHNSON CITY • KINGSPORT • JACKSON • MURFREESBORO • COLUMBIA • KNOXVILLE • MARYVILLE • OAK RIDGE • MEMPHIS • NASHVILLE • COOKEVILLE • MARTIN • GALLATIN • LEBANON • CLARKSVILLE • CLEVELAND • CHATTANOOGA • DYERSBURG • JOHNSON CITY • KINGSPORT • JACKSON • MURFREESBORO • COLUMBIA • KNOXVILLE • MARYVILLE • OAK RIDGE • MEMPHIS • NASHVILLE • COOKEVILLE • MARTIN • GALLATIN • LEBANON • CLARKSVILLE • CLEVELAND • CHATTANOOGA • DYERSBURG • JOHNSON CITY • KINGSPORT • JACKSON • MURFREESBORO • COLUMBIA • KNOXVILLE • MARYVILLE • OAK RIDGE • MEMPHIS • NASHVILLE • COOKEVILLE • MARTIN • GALLATIN • LEBANON • CLARKSVILLE • CLEVELAND • CHATTANOOGA • DYERSBURG • JOHNSON CITY • KINGSPORT • JACKSON • MURFREESBORO • COLUMBIA • KNOXVILLE • MARYVILLE • OAK RIDGE • MEMPHIS • NASHVILLE • COOKEVILLE • MARTIN • GALLATIN • LEBANON • CLARKSVILLE • CLEVELAND • CHATTANOOGA • DYERSBURG • JOHNSON CITY • KINGSPORT • JACKSON • MURFREESBORO • COLUMBIA • KNOXVILLE • MARYVILLE • OAK RIDGE • MEMPHIS • NASHVILLE • COOKEVILLE • MARTIN • GALLATIN • LEBANON • CLARKSVILLE • CLEVELAND • CHATTANOOGA • DYERSBURG • JOHNSON CITY • KINGSPORT • JACKSON • MURFREESBORO • COLUMBIA • KNOXVILLE • MARYVILLE • OAK RIDGE • MEMPHIS • NASHVILLE • COOKEVILLE • MARTIN • GALLATIN • LEBANON • CLARKSVILLE • CLEVELAND • CHATTANOOGA • DYERSBURG • JOHNSON CITY • KINGSPORT • JACKSON • MURFREESBORO • COLUMBIA • KNOXVILLE • MARYVILLE • OAK RIDGE • MEMPHIS • NASHVILLE • COOKEVILLE • MARTIN • GALLATIN • LEBANON • CLARKSVILLE • CLEVELAND • CHATTANOOGA • DYERSBURG • JOHNSON CITY • KINGSPORT • JACKSON • MURFREESBORO • COLUMBIA • KNOXVILLE • MARYVILLE • OAK RIDGE • MEMPHIS • NASHVILLE • COOKEVILLE • MARTIN • GALLATIN • LEBANON • CLARKSVILLE • CLEVELAND • CHATTANOOGA • DYERSBURG • JOHNSON CITY • KINGSPORT • JACKSON • MURFREESBORO • COLUMBIA • KNOXVILLE • MARYVILLE • OAK RIDGE • MEMPHIS • NASHVILLE • COOKEVILLE • MARTIN • GALLATIN • LEBANON • CLARKSVILLE • CLEVELAND • CHATTANOOGA • DYERSBURG • JOHNSON CITY • KINGSPORT • JACKSON •

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2025 ANNUAL REPORT SUMMARY

Working with the Tennessee Small Business Development Center gave me invaluable peace of mind.

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2 20 02 25 2 A AN NN NU UA AL L R RE EP PO OR RT T S SU UM MM MA AR RY Y | TENNESSEE SMALL BUSINESS DEVELOPMENT CENTER

THE

COTTAGE CAKERY The Cottage Cakery is a women-owned bakery founded

by Ellen Culwell, offering custom, handcrafted cakes and specialty desserts designed to make every occasion memorable, a business that quickly grew from a homebased, part-time venture into a promising enterprise rooted in creativity, quality, and a genuine love for baking.

What began in 2024 as a small cottage food operation soon revealed its potential as demand increased and Ellen’s vision became clearer. Her mission is simple: to bring joy through beautifully designed desserts made with care in every bite.

As the business gained momentum, Ellen reached a turning point. She wanted to pursue baking full-time but needed clarity around finances, growth, and sustainability as she considered moving into a commercial kitchen and eventually opening a storefront. She turned to the Tennessee Small Business Development Center for guidance to ensure her growth would be intentional and manageable.

The results were significant. With TSBDC support, Ellen transitioned from a home-based operation to a brick-andmortar bakery, moved into a commercial kitchen, opened a storefront, and became a full-time business owner, while also creating a new job by hiring her first baking assistant.

Today, the business offers baked goods, decorative desserts, and hosts events that create memorable community experiences.

The TSBDC continues to support Ellen through ongoing financial reviews and strategic guidance as she works toward expanding into a larger location. Reflecting on her experience, she shared, “Working with the Tennessee Small Business Development Center gave me invaluable peace of mind. Their support made growth feel possible instead of intimidating. I have big dreams for my bakery, and with the confidence I’ve gained from working with the SBDC, I know I’ll achieve them.”

Working with lead consultant Dave Dessauer, the TSBDC provided hands-on support to analyze her business model and map out a realistic path forward. This included reviewing expenses, revenue, and sales trends, developing projections, and evaluating the timing and cost of hiring her first employee, helping transform uncertainty into clear, informed decisions.

Michael Licari President

2025 ANNUAL REPORT SUMMARY

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TSBDC consulting services to guide the city through planning, structure, and launch.

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2025 ANNUAL REPORT SUMMARY

Coalmont Off-Highway Vehicle Park

Established in September 2022 by the city of Coalmont, the Coalmont Off-Highway Vehicle (OHV) Park transformed rugged Cumberland Plateau terrain into a destination for outdoor recreation enthusiasts from across the region. Designed to accommodate a wide range of off-highway vehicles, the park offers trails of varying difficulty levels and represents a bold municipal investment in recreation-based economic development. As the first municipality in Tennessee to develop and operate an OHV park of this kind, Coalmont entered largely uncharted territory.

Before the park opened, city leadership recognized that vision alone would not guarantee long-term success.

Mayor Tom Meeks understood that to protect the city’s significant investment in land and infrastructure, the project needed sound organizational structure, a viable business plan, and a clear marketing strategy capable of generating sustainable revenue over time. The city turned to the Tennessee Small Business Development Center for guidance.

The TSBDC assisted with setting up LivePlan and, through CARES Act funding, assembled a team of professional advisors that included an attorney, a CPA, and a branding expert to support the project’s development. In total, approximately $25,000 in CARES Act funding was leveraged alongside more than 100 hours of TSBDC consulting services to guide the city through planning, structure, and launch.

The results have been substantial. Since opening in September 2022, the Coalmont OHV Park has experienced strong demand, prompting rapid expansion through the acquisition of an additional 800 acres. As of December 2025, the city of Coalmont is in the process of closing on another 1,000 acres to expand trail offerings and develop overnight accommodations, including cabins, to enhance the visitor experience. By the end of 2025, the park reported an economic impact exceeding $6 million and annual sales of more than $700,000, underscoring the project’s role as a powerful driver of local economic development and a model for recreation-based growth in rural Tennessee.

Beginning in late 2020, the TSBDC center director worked closely with Meeks to conduct a comprehensive needs assessment and establish a strong planning framework.

Dr. Rebecca Ashford President

2025 ANNUAL REPORT SUMMARY

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The assistance we received allowed us to realize our dream of securing this business for the family.

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2025 ANNUAL REPORT SUMMARY

Ward’s Custom Meat Processing LLC has long been a trusted provider of custom meat processing services for families and farmers in and around Madisonville, Tennessee, serving customers who rely on local, directto-consumer processing. Owner Ronald Ward built his experience over many years working on and off with the previous operation, Morgan’s Meat Processing, before leasing the facility in 2018 and continuing the business under its existing name. In 2025, an opportunity emerged to purchase the property, a critical step that would provide long-term security for what had become a legacy and family-run business.

After encountering challenges in identifying financing for the purchase of the commercial real estate, the Ward family was referred to the Tennessee Small Business Development Center for support in connecting with a lender. Through lead consultant Walt Bowman, the TSBDC assisted the family by facilitating connections with a local bank, preparing loan applications and supporting documentation, assisting with contract negotiations with the former owner, and providing guidance on LLC establishment and closing documents, including the preparation and recording of a right-of-way easement in coordination with a referral to the State Small Business Credit Initiative AssistTN program.

The effort culminated in a successful closing on August 1, 2025, when Ronald Ward purchased the property with financing from Sweetwater Valley Bank.

The transaction allowed the business to retain five employees, some of whom are members of the Ward family, and ensured that a vital regional service would continue operating with stability and confidence for the community it serves.

The TSBDC’s Cleveland Center will remain engaged as the Ward family services their new loan and plans for future growth. Looking ahead, Ronald Ward and his wife, Linda, are focused on expanding the business while maintaining the quality reputation they have worked to establish, with the goal of ensuring the next generation of their family can continue serving local families and farmers.

Reflecting on the experience, Ward shared, “We could not have purchased this place without the help of Walt. The assistance we received allowed us to realize our dream of securing this business for the family.”

Dr. Ray Brooks Interim President

2025 ANNUAL REPORT SUMMARY

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The SBDC provided counseling and guidance during our transition from agriculture to small business.

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2025 ANNUAL REPORT SUMMARY

Paws on Main The results were immediate and tangible. Paws on Main opened in June 2023 and created seven new jobs, establishing itself as both a growing small business and a new employer in the local economy.

When Paws on Main opened its doors in June 2023, it did so with a clear understanding of its community and a simple belief that in a place like Dyersburg, pets are family. Built to meet a growing local demand, the business was designed as a trusted, all-in-one pet care destination where owners could depend on consistent, high-quality grooming, boarding, and doggy daycare services delivered under one roof. From the start, Jennifer and Jonathan Anderson set out to create a business rooted in care, reliability, and strong community connections.

As the concept took shape, Jennifer Anderson turned to the Tennessee Small Business Development Center for support in developing a business plan, addressing business management challenges, and clearly defining employee roles and responsibilities. TSBDC lead consultant Van Wylie assisted with the development of a comprehensive business plan, the creation of a strategic framework for employees, and guidance on hiring practices to support sustainable operations from Day 1.

The TSBDC plans to continue supporting Paws on Main through assistance with marketing, business development, and sales growth as the business looks to the future.

Looking ahead, the owners are focused on delivering excellent service to their clients, increasing sales, and creating additional jobs. Reflecting on their experience, the owners shared, “The SBDC provided counseling and guidance during our transition from agriculture to small business. Their assistance we received was critical in our journey.”

Dr. Scott Cook President

2025 ANNUAL REPORT SUMMARY

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The chance for my wife Julie and I to own a small business is a dream come true.

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2025 ANNUAL REPORT SUMMARY

Quality Trophy and Engraving represents both a continuation of a long-standing local legacy and the start of a new chapter for owner Kasey Marler, an evening news anchor for a local television station who purchased the 40-year-old trophy and engraving business from a retiring owner. Balancing his broadcast career with entrepreneurship, Marler works mornings at the business, while his wife, Julie, operates it during the remaining hours, ensuring continuity for customers while honoring the business’ history rooted in rural Tennessee. The transition preserved an established community institution while creating a new opportunity for ownership and growth.

To make the purchase of both the business and the building possible, the Marlers turned to the Tennessee Small Business Development Center for assistance with funding and startup logistics. The TSBDC worked closely with the client on a full business financial review, entity setup, business licensing, state registration for sales tax, and workforce development, while also collaborating with the client and lender to structure the most effective funding solution.

The result was the successful launch of a new business built on an existing foundation. With funding secured, Quality Trophy and Engraving opened under new ownership, creating one job and retaining another, while ensuring the business remained a stable presence in the local economy.

The TSBDC continues to support the business through ongoing follow-up to identify future assistance needs as the Marlers focus on steady operations and long-term success. Reflecting on the journey, Kasey Marler shared, “The chance for my wife, Julie, and I to own a small business is a dream come true. We are connecting in a special way and with the help of the TSBDC . . . we are carrying on the former owner family’s legacy of celebrating success throughout the region.”

Dr. Brian Noland President

2025 ANNUAL REPORT SUMMARY

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With TSBDC support, Broadway & Sons Trucking successfully secured loans totaling $1.2 million to purchase four additional dump trucks.

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2025 ANNUAL REPORT SUMMARY

& Sons Trucking Inc. Broadway & Sons Trucking Inc. represents nearly three decades of family legacy, civic pride, and dependable service rooted in Jackson, Tennessee. Founded in 1995 by Royce Dale and Deborah “Kay” Broadway, the company has grown into a preferred trucking provider serving communities from the Mississippi River to the Tennessee River, specializing in hauling materials such as sand, gravel, rock, topsoil, fill dirt, compost, baseball sand, and mulch for both commercial and residential customers. Broadway & Sons Trucking has built a reputation for reliability and consistency that has made it a trusted partner across West Tennessee.

Following the passing of Royce Broadway, Kay Broadway assumed the role of president and continues leading the business alongside her son Wesley, the vice president. As demand for hauling services increased—particularly due to the company’s role as a preferred trucking provider for a vendor connected to the largest investment project in the history of the state of Tennessee—the Broadways recognized the need to expand their 20-truck fleet.

Maintaining their position on the preferred trucking list required the ability to meet and exceed growing hauling requirements, and without additional resources, there was a real risk of losing that standing.

To support this critical expansion, Kay Broadway contacted the Tennessee Small Business Development Center at Jackson State Community College seeking guidance on financing options to purchase four additional dump trucks.

TSBDC Center Director Henry Smith met with her to assess the company’s needs and outline available services, with a clear focus on helping the business maintain its preferredprovider status. Through coaching, mentoring, and technical assistance, the TSBDC supported the Broadways in developing a professional business plan, assembling a lender-ready documentation package, and connecting with potential lenders to advance the funding request.

Van Wylie, director of the center at Dyersburg State, also played a key role by providing technical expertise, process knowledge, and encouragement throughout the financing process.

With TSBDC support, Broadway & Sons Trucking secured loans totaling $1.2 million to purchase four additional dump trucks. The expansion increased the company’s fleet and created four new driver positions, strengthening both operational capacity and employment. During a followup visit in October, Wesley Broadway shared that the company had added two more trucks since the previous July visit, further underscoring the momentum and continued growth of this family-owned business.

Dr. Carol Rothstein President

2025 ANNUAL REPORT SUMMARY

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The TSBDC was nothing short of incredible to work with. They had so many great ideas and recommendations as well as planning tools and assistance we are forever grateful for.

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2025 ANNUAL REPORT SUMMARY

Bart and Christy Stewart took a leap of faith that would change not only their careers, but their entire lives, when they relocated from Arizona to Tennessee to open School of Rock Murfreesboro, which officially opened its doors on May 1, 2025. Referred to the Tennessee Small Business Development Center at MTSU through their lender, Brad, the Stewarts had quickly discovered that launching a business in a state they had never visited would require guidance, local insight, and a strong support system.

They were starting from a blank slate.

in accelerating their progress. The Stewarts credit the TSBDC with helping them find clarity and structure far more quickly than they could have on their own, providing practical planning tools, recommendations, and steady guidance that shaped every aspect of their launch. Having opened several businesses previously in Arizona without this level of support, they described the TSBDC as a breath of fresh air.

One of their greatest challenges was beginning the journey while still living in Arizona. They did not know the Murfreesboro market, had no local connections, and had little understanding of where to begin with research, planning, or community engagement, which made the process feel uncertain and, at times, overwhelming. They did not know anyone here.

Today, School of Rock Murfreesboro is not only open, but actively contributing to the community through performance and partnership. The House Band will perform at the Special Kids 15th Annual Race on March 14, the adult students and staff band will take the stage at Heroes Den that same evening, and youth performance programs will host a Mid-Season Showcase at Hop Springs on March 15, with both adult and youth performances benefiting Special Kids.

Once they arrived and began working closely with the TSBDC while participating in local events, they quickly realized how community-oriented Murfreesboro truly is, and how valuable the TSBDC’s direction would be

Reflecting on their experience, the Stewarts shared, “The TSBDC was nothing short of incredible to work with. They had so many great ideas and recommendations as well as planning tools and assistance we are forever grateful for.”

Dr. Sidney A. McPhee President

2025 ANNUAL REPORT SUMMARY

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The SBDC made it possible to grow from local farmers markets to serving guests at regional destinations and businesses across East Tennessee.

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2025 ANNUAL REPORT SUMMARY

Jammin Jams TN LLC is a family-owned artisan jam producer based in Maryville, Tennessee, built on a passion for crafting small-batch, whole fruit jams that deliver what the owner calls “homemade goodness in a jar.”

Founded more than a decade ago, the business creates classic and inventive flavors using fresh fruits and seasonal ingredients, all while maintaining gluten-free, dairy-free, vegan-friendly, and low-sugar standards without artificial additives. From farmers markets to online sales and retail partnerships across East Tennessee, Jammin Jams has built a loyal following grounded in quality, creativity, and community connection.

needs. Support included quarterly financial reviews, cash flow analysis, and evaluation of inventory and product capacity, along with strategies to expand retail and online sales. The TSBDC also introduced new retail opportunities and helped develop a comprehensive business plan and financial projections using LivePlan, ensuring the business was positioned for lender readiness and continued growth.

As demand increased, the owner turned to the Tennessee Small Business Development Center to navigate growth challenges and prepare for expansion. She needed support in formalizing a business plan, improving cash flow management, and evaluating financing options, while also addressing operational limitations tied to a shared commercial kitchen that restricted efficiency and scale. With long-term goals that included potential future acquisition, she sought objective guidance to make informed strategic decisions.

The TSBDC will continue supporting the business through ongoing advising, assistance with financing preparation, and facilitation of new sales opportunities. Looking ahead, the owner is focused on increasing revenue and profitability to transition into a dedicated commercial kitchen space and scale operations while maintaining product quality. Reflecting on the journey, she shared that the advising, resources, and encouragement provided by the SBDC helped transform her business from a small venture into a growing presence across East Tennessee, while giving her the confidence to continue expanding.

The results have been consistent and measurable.

Jammin Jams TN LLC has achieved sustainable growth and exceeded its sales goals in both 2024 and 2025, strengthening its position for further expansion.

Working with lead consultant Gregg Bostick, the TSBDC provided hands-on advising tailored to the company’s

Dr. Anthony Wise President

2025 ANNUAL REPORT SUMMARY

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The TSBDC helped us translate what we knew technically into a financial and strategic story that lenders could understand.

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2025 ANNUAL REPORT SUMMARY

Integral E n g i n e e r i n g

Integral Engineering Group, LLC (IEG) is a Knoxville-based, woman-owned engineering design firm delivering highcomplexity services to government and commercial clients in industries where precision, regulatory compliance, and safety are essential. Led by President and Managing Member Amanda Fenyves, the firm provides chemical, mechanical, structural, and electrical engineering services across the defense, nuclear, energy, chemical processing, and industrial manufacturing sectors, supporting clients such as TVA, BWX Technologies, Y-12 National Security Complex, ExxonMobil, and Department of Defense entities.

Over five years, IEG has built a strong reputation through work including process design, hazard analysis, structural assessments, and control systems design.

As the firm grew, it reached a pivotal point. While successfully executing contracts in the $250,000 to $500,000 range, IEG demonstrated the capability to pursue larger projects between $1 million and $3 million, which offer higher margins but require significant working capital due to milestone-based billing. Cash-flow constraints became the primary barrier to growth.

IEG turned to the TSBDC for guidance. The TSBDC worked with the firm to evaluate readiness for larger contracts, strengthen financial projections, and develop a lenderready working capital strategy aligned with SBA financing.

G r o u p

Advising focused on translating the realities of milestonebased billing into clear, lender-understandable terms while aligning the business plan, financial assumptions, and growth strategy.

Through hands-on support, the TSBDC helped refine scenario-based projections, address growth risks related to staffing and operations, and position the company around key competitive advantages, including its woman-owned status, pending 8(a) certification, and early adoption of CMMC Level 2 compliance. The engagement emphasized long-term strategy rather than short-term financing. As a result, IEG developed a comprehensive, lender-ready plan and is now positioned to pursue approximately $1.33 million in SBA-backed funding to stabilize cash flow, support larger contracts, and improve projected margins from approximately 6 percent to 14–16 percent. The firm now has a clear growth strategy aligned with its technical capacity and market opportunity.

Looking ahead, IEG is focused on scaling operations, expanding its team, and competing for larger, high-impact projects. Reflecting on the experience, Amanda Fenyves shared, “The TSBDC helped us translate what we knew technically into a financial and strategic story that lenders could understand. Their guidance allowed us to pursue growth with confidence instead of hesitation.”

Dr. Chris Whaley President

2025 ANNUAL REPORT SUMMARY

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The TSBDC Memphis office provided one-onone advising focused on business planning, capital strategy, and project development.

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2025 ANNUAL REPORT SUMMARY

m u i n n e l l i M l e b a L a i Med

Millennium Media Label, LLC is a Memphis-based video production and creative arts company founded in 2017 by filmmaker and entrepreneur Jason Thibodeaux, built on a commitment to high-quality storytelling and professional production services for businesses, organizations, artists, and community initiatives. Over time, the company has developed a strong reputation within the Memphis creative community while remaining closely connected to the stories and people that define the region. In 2024 and 2025, the business entered a new phase of growth with plans to redevelop an 18,000-square-foot warehouse into a full-scale video production studio and creative hub.

As Jason prepared to redevelop a long-vacant commercial property, he turned to the Tennessee Small Business Development Center for guidance on securing capital and navigating the complexities of a large-scale construction project. As a minority-owned, single-member LLC, the effort required detailed business planning, a clear financing strategy, and careful preparation to meet lender expectations.

Working with lead consultant David Wells, the TSBDC Memphis office provided one-on-one advising focused on business planning, capital strategy, and project

development. Support included evaluating financing options, preparing loan documentation, and aligning the project for underwriting, while also assisting with positioning the business for external funding and longterm sustainability.

With TSBDC assistance, Jason secured a $355,000 loan through Pathway Lending, obtained a $25,000 EDGE grant, and purchased two adjacent parcels of land for future expansion. Construction on the new studio facility is now underway, with a projected opening in 2026.

The TSBDC will continue to support Millennium Media Label through ongoing advising focused on operational scaling, financial management, and expansion planning as the studio nears completion. Looking ahead, Jason is focused on opening a creative hub that will attract productions, create jobs, and provide access and opportunity for local filmmakers, artists, and youth.

Reflecting on the journey, he shared, “I started with one camera in 2011. Everything I’ve built has been earned. This studio is the space I wished existed when I was coming up—and I want the next generation of Memphis storytellers to have access to opportunity right here at home.”

Dr. Tracy D. Hall President

2025 ANNUAL REPORT SUMMARY

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The TSBDC played a critical role in helping me understand the financial side of my business.

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CLASSIC FINISHES After more than two decades in the coatings and construction industry, Henley Richards reached a point where experience met ambition. In August 2023, he founded Classic Finishes, a full-service commercial and residential painting and wallcovering contractor built on a clear vision to deliver exceptional craftsmanship, strong project management, and premium-quality results across Tennessee and beyond. Drawing on his background as a Commercial Senior Sales Representative with SherwinWilliams, Henley launched the business with deep technical expertise and a strong understanding of large-scale project execution.

The transition from corporate leadership to business ownership, however, brought new challenges. While Henley understood specifications, client relationships, and complex projects, building a financially sound and scalable business required new systems, clearer financial structure, and long-term planning. As Classic Finishes secured its first major contracts, including a more than 100,000-squarefoot interior and exterior painting project for a Wholesale Club, the need for accurate financial projections and operational discipline became critical.

His engagement began with a co-sponsored Construction Management Series, an eight-session program covering project management, bonding, estimating, safety, finance, and accounting, followed by one-on-one advising focused on financial management, QuickBooks training, and the development of clear projections and lender-ready documentation.

With TSBDC’s guidance, Classic Finishes established a stronger operational framework and clearer financial direction. The business continues to build a solid reputation through its skilled team, commitment to premium materials, and ability to deliver complex commercial projects on time and within budget.

Today, Classic Finishes is positioned for continued growth in both commercial and residential markets. Reflecting on the experience, Henley Richards shared, “The TSBDC played a critical role in helping me understand the financial side of my business. The training, guidance, and support gave me the tools to plan, manage growth, and confidently take on larger projects. I’m grateful for the TSBDC team and the impact they’ve had on Classic Finishes.”

Henley turned to the Tennessee Small Business Development Center to strengthen his foundation.

Mr. Dwayne Tucker President

2025 ANNUAL REPORT SUMMARY

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I truly couldn't have gotten this business off the ground without their dedication and guidance.

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2025 ANNUAL REPORT SUMMARY

Smithville Tire and Alignment was built on more than a decade of hands-on industry experience and a clear vision to serve the local community. As a Smithville native, owner Matthew Lawrence recognized the need for a reliable, locally owned automotive repair shop that residents could trust, and he set out to create a full-service business offering tires, alignments, brakes, oil changes, suspension work, and more. While he understood the operational side of the industry, launching a business required careful planning, financing, and structure.

Like many first-time business owners, Matthew faced several challenges. He needed funding to open the shop and guidance on developing a business plan, projecting profit and loss, managing expenses, and planning for employees, all while ensuring long-term sustainability.

With experience and determination in place, he turned to the Tennessee Small Business Development Center for support.

Working with TSBDC advisors Kelly Sullivan and Mindy, Matthew received step-by-step guidance from the earliest stages. The TSBDC helped him develop a solid business plan, build financial projections and profit-and-loss statements, and navigate the financing process, while also

providing ongoing support with expense management and employee planning to ensure informed decision-making.

With TSBDC’s support, Smithville Tire and Alignment successfully opened as a locally owned automotive repair shop serving the community. The financial planning and structure established during startup positioned the business for stability and growth, allowing Matthew to operate with confidence.

The TSBDC will continue to support Matthew as he works toward expanding his facility and achieving future growth goals. Looking ahead, he is focused on building the right team to support expansion. Reflecting on his experience, Matthew shared, “The Tennessee Small Business Development Center has been an invaluable resource in helping me launch my new business, Smithville Tire and Alignment. From the very beginning—when it was just a rough idea—Kelly and Mindy were there to guide me every step of the way. Their support has been consistent and reliable; anytime I have a question, they are just a phone call or email away and always ready to help.”

Dr. Philip Oldham

Mark Farley

President

Executive Director

2025 ANNUAL REPORT SUMMARY

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The TSBDC played a crucial role in turning Paris Station from a vision into a reality.

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2025 ANNUAL REPORT SUMMARY

Paris Station

Paris Station stands today as a 23,000-square-foot rehabilitated historic landmark in downtown Paris, Tennessee, transformed from a long-vacant horse and mule livery into a vibrant restaurant, taproom, event space, and home to West Tennessee Brewing. What began as a vision to repurpose an iconic structure has become a community gathering place that blends culinary creativity, craft beer, and local culture while serving as both an economic catalyst and a destination for residents and visitors across Northwest Tennessee.

To bring that vision to life, the owners turned to the Tennessee Small Business Development Center for support in developing and refining their business plan. Through strategic guidance, practical support, and ongoing mentorship, the TSBDC assisted with business planning, facilitated key networking opportunities, and provided guidance on funding strategies and operations, ultimately helping the business secure more than $400,000 in grant funding from the Tennessee Department of Economic and Community Development for historic rehabilitation and rural redevelopment.

Since opening, Paris Station and West Tennessee Brewing have delivered measurable impact. The business has created new jobs by hiring and training hospitality, culinary, and brewing professionals, contributed to increased

tourism and foot traffic in downtown Paris, expanded local food and beverage options, and preserved a historic 1900s structure while returning it to productive community use.

The space also supports cultural development through live music, markets, and events.

The relationship with the TSBDC continues as the center remains engaged with the business and highlights its success to support other entrepreneurs. Anne-Marie Tanner recently served as a panelist for the TSBDC event Blueprint for Growth: Supporting Small Business Attraction, Retention, and Expansion, where attendees expressed strong interest in hearing from small business owners.

Looking ahead, the owners are focused on continued growth with the expansion of their concept to McKenzie through the opening of McKenzie Taproom & Restaurant.

Reflecting on their journey, Anne-Marie Tanner shared, “The TSBDC played a crucial role in turning Paris Station from a vision into a reality. Their guidance, resources, and willingness to walk beside us through every stage of development directly contributed to our ability to secure funding, strengthen our plan, and ultimately bring new life to a historic building in downtown Paris.”

Dr. Yancy Freeman Chancellor

2025 ANNUAL REPORT SUMMARY

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Charles helped me examine what we were doing well and ask critical questions about what we could do better.

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Alice Stricklin Counseling and Consulting Alice Stricklin Counseling and Consulting LLC is a thriving private practice rooted in compassion, connection, and community care. Founded in 2016 by Alice Stricklin, a licensed marriage and family therapist based in Lebanon, Tennessee, the practice has grown steadily to include four fully licensed contract counselors, six post master’s contract counselors, five master’s level interns, and two administrative team members, all working together to provide individual, family, and couples therapy in an environment that prioritizes accessibility and healing.

As the practice expanded, Stricklin turned to the Tennessee Small Business Development Center at Volunteer State Community College for guidance on improving profitability while continuing to offer affordable services to the community. With support from the TSBDC, she began closely evaluating fee structures, refining contractor agreements, and tracking key business metrics such as counselor utilization, client retention, and session trends to better understand the operational health of the practice.

education clinical trainings and EMDR intensives (eye movement desensitization and reprocessing therapy). It began accepting insurance and started developing digital products like an e-book and distance learning courses to diversify revenue and extend the reach of the practice.

With TSBDC’s support, Stricklin is strengthening financial stability while preparing for seasonal shifts and staffing transitions. More importantly, she is building a sustainable, values-based business that supports both her clients and her growing team. Reflecting on the experience, Stricklin shared, “Charles helped me examine what we were doing well and ask critical questions about what we could do better. His guidance allowed me to feel more organized, business minded, while also holding to the values that started my business in the first place. I now have room to be creative, while feeling confident in the foundation that has been laid. I am grateful to TSBDC, who has been a tremendous support as I grow and diversify my business.”

At the same time, the business continued to evolve.

Stricklin introduced new offerings, including therapist selfcare retreats, and expanded services, such as continuing

Dr. Wendi Tostenson President

2025 ANNUAL REPORT SUMMARY

47

Through more than 170 meetings and over 200 hours of consultation, the TSBDC provided sustained, hands-on support that helped transform a highly technical concept into a fully realized onshoring initiative.

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2025 ANNUAL REPORT SUMMARY

Anatolia M

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What began as a vision has become a significant step toward onshoring advanced manufacturing in Tennessee, as the announcement of Anatolia Millwork reflects both a long-term commitment to domestic production and the strategic support that made it possible. From his early days learning the U.S. granite and marble industry to leading a major expansion project, owner Temel Islamoglu’s journey has been defined by a clear goal: bring high-quality manufacturing back to the United States and compete with foreign imports through innovation and efficiency. It was an ambitious idea that needed structure in order to come to fruition.

In July 2022, the TSBDC was introduced to Temel through a local banker seeking assistance with a business plan, and within days, the engagement began with a focused mission to support onshoring through a lender-ready strategy. The TSBDC worked closely with Temel to develop a comprehensive business plan aligned with SBA financing requirements, refine financial projections, and clearly communicate how his advanced manufacturing model could compete with imports from countries like China and Vietnam, translating a complex, system-driven approach into a credible, financeable opportunity.

The result is the Anatolia Millwork project, a 25,000-square-foot advanced manufacturing facility located on a five-acre site within a 56-acre industrial park in Baxter, designed to utilize fourth-generation

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industrial AI technology and zero-waste production systems. The facility will produce custom cabinetry and millwork for residential and commercial markets across the Southeastern United States, significantly increasing domestic production capacity while reducing reliance on imported materials and products.

Since 2023, the project represents a total capital investment of $13,177,576, including $1,735,662 in owner equity and $11,441,914 in secured financing, made possible through a coordinated effort between the client, TSBDC, and multiple lending and resource partners. Once operational, the facility is expected to achieve production levels in a single eight-hour shift that traditionally require two weeks of work, while creating 56 high-wage jobs in advanced manufacturing, engineering, and logistics. The impact is both economic and strategic.

Through more than 170 meetings and over 200 hours of consultation, the TSBDC provided sustained, hands-on support that helped transform a highly technical concept into a fully realized onshoring initiative. Looking ahead, Anatolia Millwork stands as a model for how innovation, capital access, and strategic advising can align to bring manufacturing back to the United States, strengthening local economies while positioning domestic companies to compete on a global scale.

2025 ANNUAL REPORT SUMMARY

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"Small business owners fuel prosperity, growth, and opportunity in communities across Tennessee and the United States.

From start-ups to firms ready to grow, the teams at the Tennessee Small Business Development Centers deliver that confidential hands-on local assistance contributing to the ongoing success of businesses in every corner of the State. They are an integral part of what makes Tennessee a great place to do business.”

David Glasgow, District Director, Tennessee District Office of the Small Business Administration

S TAT E N E T W O R K H E A D Q U A R T E R E D AT

MIDDLE TENNESSEE STATE UNIVERSITY

A Partnership of Middle Tennessee State University and the U.S. Small Business Administration Tennessee Small Business Development Center 3050 Medical Center Parkway, Ste 200, Murfreesboro, TN 37129 877-898-3900 | tsbdc.org/contact-us