http://www.2020.eu.com/publications/pages/127970239239202020GlobalPortfolio2009_2010

business insight

P ro j e c t M a n ag e m e n t 2 0 0 9 - 2 0 1 0 T r a i n i n g & D e v e l o pm e n t G l o b a l p o rt f o l i o

w w w. 2 0 2 0 b u s i n e s s g r o u p. c o m

About US

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developing project people to deliver project success about us

business insight

20|20 Business Insight are a leading specialist provider of Project Management Learning and Development solutions, accredited by the Association for Project Management (APM) and the Project Management Institute (PMI).

Our reputation for delivering high-impact training and producing tangible results for our clients sets 20|20 apart from our competitors.

Our client-focused approach and global expertise allows us to successfully develop and deliver customised and accredited programmes for our clients worldwide.

why we’re better 20|20’s first priority is to develop people’s skills and knowledge to enable them to deliver projects successfully.

Our programmes are uniquely structured to deliver this capability first and foremost, then to provide a highly-regarded route for personal accreditation to demonstrate this capability – recognising that training and development needs to provide a tangible return on investment to the organisation, as well as to the individual.

20|20 delivers training on a global basis through a strategic alliance with Petrofac Training Services. Our internationally accredited programmes are tailored towards customers’ needs – including budget and choice of location – and can be delivered to groups or individuals.

about 20|20 business group

business group

20|20 Business Insight are part of the 20|20 Business Group which also offers Management & Leadership Programmes through 20|20 Business Management, and Organisational Development Consultancy through 20|20 Business Transformation.

For further information, please visit www.2020businessgroup.com

our global locations 20|20 Business Insight have offices in the UK and the US although we deliver our client-specific courses in every continent. Over the last 12 months we have delivered our programmes in a wide range of locations including Australia, Brazil, Canada, Egypt, France, Germany, India, Indonesia, Libya, Malaysia, Mexico, Norway, Saudi Arabia, Singapore, Thailand, United Arab Emirates, United Kingdom, United States and Venezuela.

In addition to this, our open course programmes operate in the UK, Americas, Asia Pacific, Middle East, Africa and Asia.

All our programmes can be delivered in English, French and Spanish.

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designing & developing learning content

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At 20|20 Business Insight our aim is to develop our client’s workforce through the promotion of project management best practice, developing knowledge and skills, thus improving productivity and delivering a tangible Return on Investment. Our focused and strategic approach has empowered 20|20 Business Insight to become the leading provider of accredited and bespoke Project Management Learning & Development solutions, offering improved project performance to our clients on a global spectrum.

Our team of Project Management Facilitators have extensive project management competency as a result of direct industry experience and are professional members of the Association for Project Management (APM), and the Project Management Institute (PMI). This experience, coupled with our commitment to provide a fun, creative and energetic approach to the learning environment, has firmly established our reputation for providing high quality, successful project management interventions.

Kolb learning models

Concrete Experience Feeling

Diverging (feel and watch)

Accommodating (feel and do)

Active Experimentation Doing

Processing (how we

Perception Continuum (how we think about things)

Continuum do things)

Converging (think and do)

Reflective Observation Watching

Assimilating (think and watch)

Abstract Conceptualisation Thinking

20|20 use David Kolb’s learning styles model and Experiential Learning Theory (ELT) to ensure that differing learning styles are addressed and that learning is engaging and highly participative. Kolb’s learning theory sets out four distinct learning styles, which are based on a four-stage cycle of learning, in which ‘immediate or concrete experiences’ provide a basis for ‘observations and reflections’.

These ‘observations and reflections’ are assimilated and distilled into ‘abstract concepts’ producing new implications for action which can be ‘actively tested’ in turn creating new experiences. Our facilitators experience in applying a mix of learning styles is supplemented by their own personal development through programmes developed and delivered by Eureka.

our values

addie development models

• Understanding - we invest time to understand our Client’s business drivers and needs

20|20’s technical authors and course developers use the best practice ADDIE Methodology (Analyse, Design, Develop, Implement, Evaluate) to develop new course materials, or to manage the development process of Client-specific courses. This Methodology ensures that all stakeholders have regular visibility and reviews throughout the course development process and that 20|20’s programmes are built around sound principles for course design and evaluation. This rigorous process ensures high quality and enables 20|20 to surpass Client expectations from contract award to the delivery of pilot programmes.

• P artnership - we work hard to develop long term partnerships with our Clients and continue to invest in these relationships • People-focused - we value, respect and invest in our people - recognising that they will always be our greatest asset

Initiate/Plan

• Pragmatic - we take a pragmatic but creative approach to developing solutions that meet our Client’s needs, not ours.

• R esults-oriented - we never lose sight of the need to deliver tangible results and a return on investment for our Clients Activity Focus

• Integrity - we act openly and with honesty. We have a set of ethics and standards which are rigorously applied globally.

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Analyse

Design

Develop

Implement

Evaluate

Determine project feasibility and plan project execution

Analyse stakeholder requirements

Produce high-level Develop program training materials, programme design infrastructure and schedule

Prepare programme, schedule and train participants

Review and report project and programme effectiveness

Project benefits and costs accurately determined and project plan complete

Training needs and other requirements accurately defined

Design satisfies requirements identified in needs analysis

Pilot programme & implementation plan meet design requirements and accepted by Client

Participants successfully complete programme

Evaluations accurately determine strengths and opportunities for improvement

Business Case Project Definition Project Plan

Training Needs Analysis

High-level Design

Programme materials/resources (list) Evaluation instruments (list)

Completed participant assessments Completed attendance forms Completed participant feedback forms

Programme Evaluation Report Project Evaluation Report

Fun - we believe that rewarding work, good relationships and delivering an excellent service can and should be enjoyable

Objective

Working with 20|20 improves our clients capability to develop project performance, retain project personnel and ensure project success.

Deliverabes

OUR APPROACH

our approach

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qualifications

PMI or APM / IPMA ? Which Standard is best for you and your organisation?

20|20 are an Accredited Training Organisation of the APM (Association for Project Management), and Global Registered Education Provider of the PMI (Project Management Institute). Our Project Management courses and core course materials are accredited as meeting the standards of the International Project Management Association (IPMA) recognised in 45 countries.

International Project Management Association (IPMA) The largest professional body of its kind in Europe, with 45 member country associations globally, such as the Association for Project Management (APM) in the UK. 20|20 are an Accredited Training Provider and recommend this standard for most of our Clients in Europe.

For those seeking accreditation following a training programme, we provide guidance and support for our Clients through the IPMA’s 4-level Competency Model and by providing support services from exam preparation to arranging exams. (APM’s equivalent associations administer IPMA best practice in the other countries). For more information please visit www.ipma.ch or www.apm.org.uk

Although both standards are similar, if you wish to pursue personal accreditation you will need to decide which industry body is the right one for you. Generally the IPMA (through the APM in the UK) provide the more popular standard in Europe, and the PMI elsewhere. However, a key factor is whether your own organisation is already aligned to one of the standards – this may depend on where your organisation is Headquartered or on its own preference.

Although both standards are perceived as being similar and broadly equivalent you may need advice on which standard to use, or on specific accreditation levels offered by the different bodies.

The 20|20 Business Support Team is here to help with information and guidance so please call us on +44 (0) 1382 730880 or email us at info@2020businessgroup.com. Alternatively, you can find additional information on our web site www.2020businessgroup.com or by visiting the web site of any of the accrediting bodies at www.pmi.org, www.apm.org.uk or www.ipma.ch 20|20 courses provide an accreditation route to all qualifications as shown in the table below;

APM (IPMA) Accreditation Route

Project Management Institute (PMI) The PMI has grown to become a global advocate for the project management profession with more than half a million members in 171 countries. 20|20 are a PMI Global Registered Education Provider (REP) and recommend this standard for most of our Clients outside Europe. Through our PMI Accredited Project Management Professional Programme we offer candidates the option to study towards the Certified Associate in Project Management (CAPM®) or the Project Management Professional (PMP®) PMI credential, providing the approved study hours for those with sufficient experience. For more information please visit www.pmi.org

QUALIFICATIONS & ACCREDITATION

Not everyone wants to undertake a formal qualification as many of our programmes are tailored to suit specific client needs, but the option to seek individual accreditation is made available to those who wish to underpin their training achievements with a globally-recognised qualification.

20|20’s programmes are accredited by, and aligned to, The Project Management Institute (PMI)’s Body of Knowledge and also the Association for Project Management (APM)’s Body of Knowledge.

Introduction to Project Management (Introductory Certificate) P9 &P10 Project Management Professional P13

APM

PMI Accreditation Route PMI Introduction to Project Management P11 & P12 Project Management Professional P13 Exam Preparation Workshop P15

APM Professional (IPMA Level D) Exam Preparation Workshop P14

CAPM Credential

IPMA

APM Practitioner Qualification (IPMA level C) P18

APM Certificated Project Manager (IPMA Level B) Support Package P19

PMP Credential

APM/IPMA and PMI Qualifications can also be gained through Distance Learning (Refer to P16 & P17)

book online or call 01382 730880 from the UK +44 1382 730880 from outside the UK E: info@2020businessgroup.com W: www.2020businessgroup.com

training programmes ç

20|20 have a range of open scheduled courses and in-house training programmes designed to help organisations deliver the skills, tools and techniques required for project success. Further details of these programmes can be found in the appropriate section of this brochure.

All programmes can be delivered globally.

project management programmes 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28

open courses – dates, locations and pricing structure

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Duration - 2 Days

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APM Introductory Certificate in Project Management (IC) course overview This course is designed to clarify and explain the basic aspects of a project and project management in order for participants to gain confidence in their project environment.

It will help individuals to recognise the key aspects of a project and the importance of their role within it. The course is also intended for those working in supporting functional departments whose work can impact on project success.

course structure This Association for Project Management (APM) accredited course follows the syllabus requirements of the APM Introductory Certificate. The course is delivered as a 2 Day Workshop culminating in the examination. Delegates will be provided with pre-course access to eLearning content. This is not mandatory but will improve the chances of exam success.

prerequisites None.

target audience This course is designed for those new to working in projects, or non-project staff who need an appreciation of the project environment and project management terminology.

course content The syllabus includes all elements of the APM Introductory Certificate Syllabus including:

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promotions

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tailored programme

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certification

20|20 business group

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Delegates will also undertake a 1 hour multiple choice examination and successful candidates will be awarded the APM’s Introductory Certificate in Project Management.

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our people

competency assessment

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project management processes & handbooks

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project management maturity models

contact us

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Look for these symbols throughout the brochure for your training options In-House Course Option

APM CPD points awarded

The essentials of project management Programme management Portfolio management Project context Project sponsorship Project success Benefits management Stakeholder management The Project Management Plan Risk management Quality management Scope management Scheduling

• Resource management • Change control • Information management and reporting • Issue management • Estimating • Configuration management • The business case • Procurement • Project lifecycles • Handover and closeout • Organisational roles • Communication • Teamwork • Leadership

• • • • • • • • • • • • •

course booking form

business insight

“A good mix of information that was useful for thinking about managing my own project, but also to provide skills and knowledge which are easily transferred to the workplace. A fun introduction to the essentials of project management”.

Rachel Brown York University, UK

“The subject focused on definitions that was very well presented and will be useful in day-to-day use, although I think the course will be most useful when attending the next stage of the Project Management Progression Pathway”” Richard Short Dounreay Site Restoration, UK

building foundatio ns for succes s

course delivery options This course is delivered as part of our global ‘open course programme’ and booking information can be found on the Open Course Matrix on Page 30.

Alternatively, this course can also be scheduled as an ‘in-house’ course and customised to your organisation’s requirements.

Distance Learning Open/Public Course Option

PMI PDU points awarded

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£595 + £120 apm exam fees

Funded for in-scope companies on application

TRAINING PROGRAMMES

APM Introductory Certificate in Project Management e-Learning APM Introductory Certificate in Project Management PMI Introduction to Project Management e-Learning PMI Introduction to Project Management Project Management Professional Programme APM Exam Preparation Workshop PMI Exam Preparation Workshop APM Full Distance Learning Programme PMI Full Distance Learning Programme APM Practitioner Qualification, Level C (IPMA Level C) APM Certificated Project Manager, Level B (IPMA Level B) Project Leadership High Performance Team Workshop Risk Analysis and Management ECITB Certificate in Project Controls (City & Guilds) Principles of Project Control Project Initiation Workshop Programme & Portfolio Management Workshop Microsoft Project ECITB Courses

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book online or call 01382 730880 from the UK +44 1382 730880 from outside the UK E: info@2020businessgroup.com W: www.2020businessgroup.com

Duration - up to 12 wks

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e-learning APM Introductory certificate in Project Management (IC)

business insight

Duration - 2 Days

11

PMI Introduction to Project Management

course overview

course overview

The Introduction to Project Management eLearning Package is a completely integrated training course for those that wish to develop their project management skills with the advantage of self-paced learning, and includes the option to undertake an internationally recognised qualification (APM Introductory Certificate in Project Management) from The Association for Project Management (APM). This course is designed to clarify and explain the basic aspects of project management in order for participants to gain confidence in their project environment. It will help individuals to recognise the key aspects of a project and the importance of their role within it. The course is also intended for those working in supporting functional departments who need an appreciation of project management.

This course is designed to clarify and explain the basic aspects of a project and project management in order for participants to gain confidence in their project environment.

It will help individuals to recognise the key aspects of a project and the importance of their role within it. The course is also intended for those working in supporting functional departments whose work can impact on project success.

course structure

This course provides an introduction to the Project Management Institute (PMI)’s Body of Knowledge and covers all of the fundamental aspects of project management using the PMI’s methodology. The course is delivered as a 2 Day Workshop culminating in the examination. Delegates will be provided with pre-course access to eLearning content which is not mandatory but will enhance the workshop experience.

Learners will have access to approximately 12 hours of learning content in bite-sized modules, with on-line tutorial support for the duration of your studies so that you do not feel isolated while you are learning. Regular self-tests ensure that each module is understood before progressing to the next. Learners can study at their own pace over a 12 week access period, arranging your learning to suit work and home schedules.

For those that wish to take the optional examination (1 hour, 60 question multiple choice), exams can be booked at a wide range of locations through 20|20 or directly with the APM.

course structure

prerequisites None.

corporate licenses

target audience

The eLearning package is fully SCORM-compliant and is accessed via the 20|20 Learning Portal. For Corporate Licenses, to discuss tailoring the content to suit your organisation, or to adopt the course content for your own Virtual Learning Environment, please contact the 20|20 Business Support Team.

This course is designed for those new to working in projects, or non-project staff who need an appreciation of the project environment and project management terminology.

prerequisites

course content

None.

course content The syllabus includes all elements of the APM Introductory Certificate Syllabus including: • The essentials of project management • Programme management • Portfolio management • Project context • Project sponsorship • Project success • Benefits management • Stakeholder management • The Project Management Plan • Risk management • Quality management • Scope management

• • • • • • • • • • • • • • •

Scheduling Resource management Change control I nformation management and reporting Issue management Estimating Configuration management The business case Procurement Project lifecycles Handover and closeout Organisational roles Communication Teamwork Leadership

target audience This course is designed for those new to working in projects, or non-project staff who need an appreciation of the project environment and project management terminology.

certification Successful examination candidates will be awarded the APM’s Introductory Certificate in Project Management (IC).

course delivery options Available on-line through single user licenses @ £395.00 per person.

Alternatively, if you are interested in a group / organisation license please contact our Business Support Team on +44 (0)1382 730880

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£395 + £120 apm exam fees

The syllabus includes an overview of all aspects of the PMI project management methodology including: • Essentials of project management • Project context • Project success • Benefits management • Stakeholder management • Project Management Plan • Project cost management • Risk management • Quality management • Scope management • Scheduling • Resource management • Change control

business insight

“The level of training was very good – content pitched at a very good level.

Challenging but not over complicated.

The course gave me an introductory overview of project management and it’s key elements.”

Ruth Christie, Petrofac Training, UK

“I came into the course with no prior knowledge of PMI. I found the course to be a great introduction into this subject.

Excellent instructor, the interactive delivery style made what could be a very dry subject quite enjoyable.”

Alexzander McBeath Petrofac Training, UK

• Information management and reporting • Issue management • Estimating • Configuration management • Develop project charter • Direct and manage project execution • Monitor & control project work • Procurement • HR management • Time management • Handover and closeout • Organisational roles • Communication • Teamwork • Leadership

Ge t Star ted

certification This course carries 15 PMI PDUs (Personal Development Units). It is also a recommended pre-requisite for those new to project management who may wish to progress to PMI certifications by attending the Project Management Professional course.

course delivery options This course is delivered as part of our global ‘open course programme’ and booking information can be found on the Open Course Matrix on Page 30.

Alternatively, this course can also be scheduled as an ‘in-house’ course and customised to your organisations requirements.

12

£595

$995

Funded for in-scope companies on application

book online or call 01382 730880 from the UK +44 1382 730880 from outside the UK E: info@2020businessgroup.com W: www.2020businessgroup.com

Duration - up to 12 wks

12

e-learning PMI Introduction to project management

business insight

Duration - 4 Days

13

Project Management Professional

course overview

course overview

The Introduction to Project Management eLearning Package is a completely integrated training course for those that wish to develop their project management skills with the advantage of self-paced learning, and follows the core elements of the Project Management Institute (PMI)’s Body of Knowledge. This course is designed to clarify and explain the basic aspects of project management in order for participants to gain confidence in their project environment. It will help individuals to recognise the key aspects of a project and the importance of their role within it. The course is also intended for those working in supporting functional departments who need an appreciation of project management.

This course, which has been accredited by The Association for Project Management (APM) and The Project Management Institute (PMI) aims to provide a forum for Project Managers and members of project teams to gain exposure to Best Practice in Project Management in its broadest sense. Using the professional standard of the ‘Body of Knowledge’ as the basis for the programme topics, the topics are addressed by demonstrating best practices and applying these to a simulation project.

course structure Learners will have access to approximately 12 hours of learning content in bite-sized modules, with on-line tutorial support for the duration of your studies so that you do not feel isolated while you are learning. Regular self-tests ensure that each module is understood before progressing to the next. Learners can study at their own pace over a 12 week access period, arranging your learning to suit work and home schedules. The course is also ideal for those wishing to progress towards a PMI Credential.

prerequisites None.

target audience This course is designed for those new to working in projects, or non-project staff who need an appreciation of the project environment and project management terminology.

course content The syllabus includes an overview of all aspects of the PMI project management methodology including: • Essentials of project management • Project context • Project success • Benefits management • Stakeholder management • Project Management Plan • Project cost management • Risk management • Quality management • Scope management • Scheduling • Resource management • Change control

• • • • • • • • • • • • • • •

I nformation management and reporting Issue management Estimating Configuration management Develop project charter Direct and manage project execution Monitor & control project work Procurement HR management Time management Handover and closeout Organisational roles Communication Teamwork Leadership

“An excellent course showing the concepts of project management. The course had the participants “buzzing” about project management techniques in their projects” Simon Longbone, Financial Projects Controller Acergy Group Aberdeen, UK

course structure The course is delivered as a 4 Day Workshop. Delegates seeking a project management qualification should also book onto the appropriate exam preperation workshop.

Delegates will be provided with pre-course access to 12 hours of eLearning content.

Suzanne Hawkes, Lead Engineer Wellstream International Limited Newcastle, UK

target audience This course is designed for project managers, project team members, other managers and all those who would benefit from exposure to best practices in project management.

course content The syllabus includes all core elements of the PMI and APM Syllabus including: • The essentials of project management • Programme management • Portfolio management • Project context • Project sponsorship • Project success & • Benefits management • Stakeholder management • The Project Management Plan • Options appraisal • Risk management • Scope management • Scheduling

• • • • • • • • • • • • • •

Resource management Change control Estimating The business case Project monitoring & control Budget & cost management Project lifecycles Handover and closeout Project reviews Organisational roles Communication Conflict management Teamwork Leadership

This course carries 12 PMI PDUs (Personal Development Units). It is also a recommended pre-requisite for those new to project management who may wish to progress to PMI certifications by attending the Project Management Professional course.

course delivery options

course delivery options

Available on-line through single user licenses @ £395.00 per person.

Alternatively, if you are interested in a group / organisation license please contact our Business Support Team on +44 (0)1382 730880

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£395

$650

Mark Connelly Technip, Australia

“The course was very useful and I will benefit greatly from attending. The instructors were excellent, had a strong knowledge base, and good patience!

Most of all the course made me aware of techniques that will help me perform my job better”.

Ethen Laviolette Weatherford, Houston

certification This course is a pre-requisite for candidates seeking accreditation by the Project Management Institute (PMI) for the Certificated Associate of Project Management (CAPM) or Project Management Professional (PMP) credentials. This also provides 35 PMI Personal Development Units (PDUs), meeting the entry requirement. It is also a pre-requisite for candidates seeking accreditation by the Association for Project Management (APM) for the APM Professional (APMP / IPMA Level D) qualification.

certification

“A detailed and complex area which was taught and explained in a manner combined with the exercises and interactive teaching methods that maintained focus. The instructor was very knowledgeable in the subject matter which was covered very well”.

prerequisites Completion of the Pre-course eLearning Materials.

“I understand the terminology used at work more after attending this course and as such, feel I will be more productive in a project team.”

business insight

This course is delivered as part of our global ‘open course programme’ and booking information can be found on the Open Course Matrix on Page 30. Alternatively, this course can also be scheduled as an ‘in-house’ course and customised to your organisation’s requirements.

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£1295

$2195

Funded for in-scope companies on application

book online or call 01382 730880 from the UK +44 1382 730880 from outside the UK E: info@2020businessgroup.com W: www.2020businessgroup.com

Duration - 2.5 Days

14

APM exam preparation workshop

business insight

Duration - 2 Days

15

pmi exam preparation workshop

business insight

course overview

course overview

The International Project Management Association’s Level D qualification is administered through the APM in the UK. The qualification is aimed at project managers and aspiring project managers who wish to demonstrate their knowledge of project management and covers 37 knowledge areas from the APM Body of Knowledge, which is considered fundamental to the professional management of projects.

This course has been developed to prepare candidates for the Project Management Institute (PMI)’s Certificated Associate of Project Management (CAPM) or Project Management Professional (PMP) credential, depending on the experience of the individual.

The qualifications are aimed at project managers and aspiring project managers who wish to demonstrate their knowledge and application of project management and covers all the knowledge areas and process groups from the PMI’s Body of Knowledge, which is considered fundamental to the professional management of projects.

course structure The course is run as a 2 Day Workshop followed by the examination on the morning of the third day. The examination consists of a three hour written essay- based paper. You are not required to be a member of the APM to obtain a qualification.

prerequisites Completion of the ‘Project Management Professional’ Course.

target audience This course is designed for those seeking APM Accreditation as an APM Professional (APMP).

course content The syllabus includes elements of the APM Professional Syllabus which have not already been covered in the Project Management Professional Course plus a review of the core elements which have already been covered.

• Portfolio, Programme & Project Management • Procurement • Organisational Roles • Methods & procedures • Project governance • Situational leadership • Negotiation in a project environment • Health, safety & environmental management

• • • • • • • • • • • • •

Scheduling Resource management Earned Value management Information management & reporting Issue management Configuration management Delegate questions The exam process Exam techniques Sample exam questions Exam memory aids Mock examination questions Individual coaching

‘Invaluable! I don’t know how I’ve lived without this knowledge for so long and survived!’

Helen Jones South Staffordshire Primary Care Trust, UK “The APMP exam preparation workshop run by 20|20 definitely helped me focus on key topics from the APM Body of Knowledge, the guidance given in the workshop also increased my awareness of what exam techniques were required and expected, this certainly made it easier for me to pass the APMP qualification”’ Mike Thomson Project Manager, Talisman Energy, UK ‘It was very helpful to be in a room with people that are also studying for the exam. The notes very comprehensive and the trainer was very personable and had the knowledge on what was required to pass the exam’.’

Simon Smith, ROV System Engineer Acergy Group, UK

certification

The course is run as a 2 Day Workshop. Candidates then arrange their CAPM or PMP examinations directly with the PMI when they are ready to sit the examination. PMI examination centres are located in most major cities globally and candidates can book a time and location convenient to them to undertake the CAPM examination (3 hours, 150 question multiple choice) or PMP examination (4 hour, 200 question multiple choice).

Guillermo Gualdron Halliburton Serviços Ltda.

Rio de Janeiro- RJ - Brazil

Completion of the Project Management Professional Course.

target audience This course is designed for those seeking PMI Credentials as a CAPM or a PMP

course content The syllabus includes elements of the PMI CAPM & PMP Syllabus which have not already been covered in the Project Management Professional Course.: • The PMI process groups • Inputs & outputs • Project management ethics • Portfolio, programme & project management • Procurement • Organisational roles & structures • Methods & procedures • Situational leadership • Negotiation in a project environment

• Issue management • HR management • Health, safety & environmental management • Information management & reporting • Configuration management • Delegate questions • The exam process • Exam techniques • Sample exam questions • Exam memory aids • Mock examination questions • Individual coaching

Candidates with limited or no experience are recommended to undertake the CAPM examination. Those candidates with 5 years experience (or 3 years with a B.Sc.) are recommended to undertake the PMP examination. Both credentials are recognized internationally. The PMI has over half a million members in 171 countries. Please visit www.2020businessgroup.com for more information or call the 20|20 Business Support Team on +44 (0) 1382 730880.

course delivery options

This course is delivered as part of our global ‘open course programme’ and booking information can be found on the Open Course Matrix on Page 30. Alternatively, this course can also be scheduled as an ‘in-house’ course and customised to your organisation’s requirements.

This course is delivered as part of our global ‘open course programme’ and booking information can be found on the Open Course Matrix on Page 30.

Alternatively, this course can also be scheduled as an ‘in-house’ course and customised to your organisation’s requirements.

£595 + £305 apm exam fees

Funded for in-scope companies on application

“I found the 20|20 PMI training very helpful, it is well organised and the instructors develop the program in a very practical way, I think it is worth the time spent on this course.”

prerequisites

course delivery options

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Christine Hay Petrofac Training, Houston

course structure

certification

Successful candidates will be awarded the Association for Project Management’s APM Professional (APMP) qualification. This is recognised internationally in 45 countries through the International Project Management Association (IPMA) as the IPMA Level D qualification. Successful candidates can also progress to further accreditation levels with sufficient experience. Please visit www.2020businessgroup.com for more information or call the 20|20 Business Support Team on +44 (0) 1382 730880.

““Found the course challenging and enjoyable in equal measures”.

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£595 excluding PMI exam fees

PMI

$995 excluding PMI exam fees

Funded for in-scope companies on application

book online or call 01382 730880 from the UK +44 1382 730880 from outside the UK E: info@2020businessgroup.com W: www.2020businessgroup.com

Duration - Self Paced

16

APM Full distance Learning Programme (APMP / IPMA Level d)

business insight

Duration - Self Paced

17

pmi full distance learning programme (PMP & CAPM Credential)

business insight

course overview

course overview

The APM Full Distance Learning Programme provides an opportunity to study for the Association for Project Management’s benchmark APM Professional qualification at times that are suitable to the learner and at the learner’s own pace. This APMaccredited programmes is designed specifically for self-study via the 20|20 Learning Portal and provides detailed learning content built around the APM Professional examination syllabus.

The PMI Full Distance Learning Programme provides an opportunity to study for the Project Management Institute (PMI)’s Certified Associate of Project Management (CAPM) or Project Management Professional (PMP) credentials at times suitable to the learner and at the learner’s own pace. This PMI-accredited programme is designed specifically for self-study via the 20|20 Learning Portal and provides detailed learning content built around the PMI’s CAPM and PMP examination syllabus (please see ‘Prerequisites’ for guidance on which qualification is right for you.

course structure The course structure includes access to 20|20’s APM-accredited Introductory Certificate in Project Management eLearning programme (approximately 12 hours of learning content) for those learners who wish to access that package initially (saving £395 from purchasing the eLearning programme separately). Learners are then provided with a series of self-study units covering all aspects of the APMP Syllabus. Throughout their studies learners have access to an on-line tutor to assist with any areas of difficulty, together with a revision guide, APM Body of Knowledge and APMP Syllabus documents, sample exam papers and exam tips.

prerequisites

The course structure includes access to 20|20’s PMI Introduction to Project Management eLearning programme (approximately 12 hours of learning content) for those learners who wish to access that package initially. Learners are then provided with a series of self-study units covering all aspects of the PMI CAPM and PMP Syllabus. Throughout their studies, learners have access to an on-line tutor to assist with any areas of difficulty, together with a revision guide, PMI Body of Knowledge and CAPM and PMP Syllabus documents, sample exam papers and tips.

prerequisites Candidates with limited or no experience are recommended to undertake the CAPM examination. Those candidates with 5 years experience (or 3 years with a B.Sc.) are recommended to undertake the PMP examination. Both credentials are recognised internationally. The PMI has over half a million members in 171 countries.

None.

target audience This qualification is for anyone who is working in a project management environment, such as project office personnel, team members, or recently appointed project officers, or for anyone who has recently taken on project management responsibilities as part of their job. The flexibility of distance learning study allows participants to manage their study time around work and social commitments.

course content The syllabus includes all core elements of the APM Syllabus and exam preparation materials including: • The essentials of project management • Programme management • Portfolio management • Project context • Project sponsorship • Project success & • Benefits management • Stakeholder management • The Project Management Plan • Options appraisal • Risk management • Scope management • Scheduling • Resource management • Change control • Estimating • The business case • Project monitoring & control

course structure

• • • • • • • • • • • • • • • • • • •

Budget & cost management Project lifecycles Handover and closeout Project reviews Organisational roles Communication Conflict management Teamwork & leadership Procurement Negotiation QHS & E Information management Configuration management The exam process Exam techniques Sample exam questions Exam memory aids Mock examination questions Individual coaching

target audience This qualification is for anyone who is working in a project management environment, such as project office personnel, team members, or recently appointed project officers, or for anyone who has recently taken on project management responsibilities as part of their job. The flexibility of distance learning study allows participants to manage their study time around work and social commitments.

course content

• • • • • • • • • •

Handover and closeout Communication Conflict management Teamwork & leadership The PMI process groups Project management ethics Procurement Organisational roles & structures Methods & procedures Situational leadership • Negotiation • Issue management • HR management • QHS & E • Information management • Configuration management • The exam process • Exam techniques • Sample exam questions • Exam memory aids • Mock examination questions

The syllabus includes all core elements of the PMI CAPM and PMP Syllabus and exam preparation materials including: • Essentials of project management • Programme management • Portfolio management • Project context • Project sponsorship • Project success & benefits management • Stakeholder management • The Project management plan • Options appraisal • Risk management • Scope management • Scheduling • Resource management • Change control • Estimating • The business case • Project monitoring & control • Budget & cost management • Project lifecycles

certification

certification

Successful candidates will be awarded the Association for Project Management’s APM Professional (APMP) qualification. This is recognised internationally in 45 countries through the International Project Management Association (IPMA) as the IPMA Level D qualification.

Following completion of the programme, candidates arrange their CAPM or PMP examinations directly with the PMI when they are ready to sit the examination. PMI examination centres are located in most major cities globally and candidates can book a time and location convenient to themselves to undertake the CAPM or PMP examination.

course delivery options

course delivery options

Available on-line through single user licenses at £995 per person (excluding exam fees).

Alternatively, if you are interested in a group / organisation license please contact our Business Support Team on +44 (0)1382 730880 for a quote.

60

£995 + £305 apm exam fees

Available on-line through single user licenses at £995 per person (excluding exam fees).

Alternatively, if you are interested in a group / organisation license please contact our Business Support Team on +44 (0)1382 730880 for a quote.

60

£995 excluding PMI exam fees

$1695 excluding PMI exam fees

book online or call 01382 730880 from the UK +44 1382 730880 from outside the UK E: info@2020businessgroup.com W: www.2020businessgroup.com

Duration - 2.5 Days (Residential)

18

APM Practitioner Qualification (ipma Level C)

business insight

Duration - On Application

APM certificated project manager support package (ipma Level B)

course overview

course overview

The APM Practitioner Qualification is for Project Managers, Project Co-ordinators and Team Leaders with more than three years experience of managing non-complex projects. This intermediate qualification is for project management practitioners who can demonstrate their ability to manage any non-complex project or run a key control function of a large scale project. The Practitioners Qualification (which is recognised by The International Project Management Association as ‘Level C’) is for any relatively experienced project professional seeking to demonstrate their ability to manage projects successfully.

assessment centre structure

The APM Certificated Project Manager Qualification is for Senior Project Managers with more than five years experience of managing complex projects. The Certified Project Manager will be able to manage complex multi-disciplinary projects with significant interfaces both within their organisation and with external suppliers and stakeholders. You will also be added to the APM list of Certified Senior Project Managers, made available internationally through the International Project Management Association (IPMA ‘Level B’). The qualification will provided significant value by demonstrating your ability to manage and successfully deliver any complex project. For employers, this benchmark certification provides confidence of successful candidates’ ability to apply best practice in a complex project environment.

The programme consists of an Assessment Centre which is attended over two and a half days (residential) where you will be engaged in:

support package structure

• I ndividual work: You will be expected to answer written questions based on a case study and a question regarding current issues in project management.

• G roup Work: Working in groups you will be observed discussing and solving problems related to the case study • Interview: Candidates will be interviewed by their assessors This Qualification assesses the candidate’s ability to apply project management skills and techniques to a non-complex project, or to assist in a more complex project. It will be assessed within the boundaries of a case study and is made up of 30 assessment criteria which will be provided in advance to delegates.

Assessors will collect evidence of a candidate’s project management capabilities through group activities and exercises as well as through written examination questions. Candidates will be observed discussing and solving problems relating to the project case study. In addition, all candidates will be interviewed by their assessor on an individual basis during the assessment centre programme.

20|20 provides a comprehensive support package to work closely with the applicant throughout the three stage APM certification process. This includes: • S tage 1 – Submission of application: 20|20 provides practical assistance with the completion of application forms, self-assessment forms, curriculum vitae and a suitable project précis.

• S tage 2 – Completion of a 5000 word project report: For your chosen project, which must have been completed within the last five years, you must be able to demonstrate that you have had a full-time, hands-on project management role, and that you were responsible for dealing with the risks and issues that arose. You should be able to provide evidence of your responsibility for the project budget and deploying & control of project resources. 20|20 will provide a report structure and feedback throughout the development of the report.

• S tage 3 – Preparation for the interview: 20|20 will assist the candidate to consider interview strengths and weaknesses.

prerequisites

prerequisites

20|20 require candidates to have successfully achieved APM Professional (IPMA Level D) status before progressing to this APM Practitioner (IPMA Level C) assessment centre.

20|20 require candidates to have successfully achieved APM Professional (IPMA Level D) status before progressing to this APM Certificated Project Manager (IPMA Level B) assessment centre. It is not necessary to have undertaken the intermediate APM Practitioner (IPMA Level C) Assessment Centre.

target audience This Assessment Centre is appropriate for individuals with at least 3 years experience in responsible leadership functions of non-complex projects (please call the 20|20 Business Support Team for guidance on complex versus non-complex projects) or who have managed a key control function of a complex project.

certification Successful candidates will be awarded the Association for Project Management’s APM Practitioner Qualification. This is recognised internationally in 45 countries through the International Project Management Association (IPMA) as the IPMA Level C qualification. Successful candidates can also progress to further accreditation levels with sufficient experience. Please visit www.2020businessgroup.com for more information or call the 20|20 Business Support Team on +44 (0) 1382 730880.

course delivery options This course is delivered as part of our UK ‘open course programme’ and booking information can be found on the Open Course Matrix on Page 30. Alternatively, this assessment can also be scheduled as a ‘client only’ assessment in any region. For further information please contact our Business Support Team on +44 (0)1382 730880..

target audience Candidates must have gained extensive experience in the use of project management disciplines throughout their career and ideally managed several projects from start to finish. Experience of the complete project lifecycle is required although this could have been gained working on different projects. You must be capable of managing complex projects with the following characteristics: • Involvement of several companies and/or organisational units • Involvement of several disciplines e.g. technical, business, financial • Interrelated sub-projects or work packages within the overall project context • R equiring the application of many of the recognised project management competencies incorporated in the APM Body of Knowledge.

certification Successful candidates will be awarded the Association for Project Management’s APM Certificated Project Manager qualification. This is recognised internationally in 45 countries through the International Project Management Association (IPMA) as the IPMA Level B qualification.

course delivery options Upon application only. Price Per Person £750.00 plus £820.00 APM exam fees.

Please contact our Business Support Team on +44 (0)1382 730880 for further information.’

£1990 including apm exam fees

£750 + £820 apm exam fees

19

business insight

“I received my certification from the Association for Project Management as a Certificated Project Manager, this being the UK Association’s equivalent to the International Project Management Association (IPMA) Level B, Senior Project Manager status.

The value of having one’s professional capabilities certified by a leading body, in a specific but almost universally transferrable field of skill sets, transcends the positive message transmitted to one’s Clients and subcontractors. In addition to this there has been a noticeable increase in interest from potential employees and recruitment institutions alike, which lends further credence to the value of this certification within the market place.”

Ray Honour Operations Manager Subsea 7, Brazil.

book online or call 01382 730880 from the UK +44 1382 730880 from outside the UK E: info@2020businessgroup.com W: www.2020businessgroup.com

Duration - 3 Days

20

Project Leadership

business insight

Duration - 1-2 Days

21

High performance team workshop

course overview

course overview

Effective project leadership is essential in the successful delivery of a projects objectives, however, due to the unique and transient aspects of a project the skills and behaviours required to lead a project team are equally unique.

Developing high performance teams, whether for in-house projects or for a wider project team consisting of Client and Contractor(s), cannot be left to chance. These workshops are built around specific requirements to rapidly develop teams to successfully deliver challenging projects. Using team-based activities, values and objectives are openly discussed and developed into a shared project vision – creating a high performance project culture.

The objective of this interactive workshop is to distinguish the differences between management and leadership and then to look at leadership specifically within a project environment. The workshop will then explore the differing leadership behaviours required throughout the project life cycle and how the style of leadership needs to change as the project progresses.

course structure The course is delivered as a 3 Day Workshop.

prerequisites

“I thoroughly enjoyed participating in the programme. It enabled me to recognise how my behaviours impact on my colleagues both positively and negatively. It helped me to realise that I needed to change some of my behaviours in order to get the most from the relationships I have with my colleagues and I believe I have benefited as a result – Highly recommended!”

Dave Cawson, Operations Manager, Subsea7, Aberdeen UK

None.

target audience This course is for anyone currently or soon to find themselves in a project leadership role whether leading projects, programmes, teams or managing change.

course content This course aims to provide participants with a framework for understanding the people involved in projects and equip them with the skills and knowledge to work most effectively with others.

Without these key people-skills project managers often fail. The course syllabus includes: • What makes an effective project leader • Leading projects through more effective communication • Leadership styles and using them appropriately • Identifying motivational value systems to improve productivity and cooperations • Identify ways to motivate team members according to their personalities.

• Describing predictable change stages and identifying appropriate leadership strategies for each stage

• O vercoming project management challenges and dealing with conflict • C oaching to ensure project deliverables are met • R ecognising and understanding the differing organisational structures and roles and the effect they have on team dynamics • The power of feedback and effective methods of delivery • U tilising a powerful four stage collaborative negotiation process • D emonstrating how change can affect the project climate and how it should be managed • C reating a leadership development plan to implement when you return to work.

“A course of high value & clarity for managers of ALL levels and will give added value to senior managers with long experience. The course reinforced existing concepts, introduces new topics of value and overall exceeded expectations. The excellent presentations and course materials were complimented by all attendees.”

Ally Smith Oceaneering, UK

course structure Typical elements for a workshop include facilitated team-based activities to help the team understand where they currently are, agree where they need to be, and start the process of working together effectively to get there. Workshop durations and venues vary depending on the objectives agreed between the project team and the facilitators.

prerequisites None.

target audience This workshop is specifically designed for project teams wishing to improve their effectiveness and move rapidly towards high performance. It can be designed for new or existing, ad hoc, functional, multi-national or Client/Contractor(s) teams.

course content Workshop content varies depending on the agreed objectives but typically can include: • Agreeing team roles and performance measurement • Agreeing project values and objectives • Agreeing and removing barriers to high performance • Emphasising the importance of the team • Implementing effective project communication • Understanding and managing team behaviour

• Creating and developing high performance teams • Bringing together a wider team, or client/contractor(s) • Introducing and utilising team leadership models • Introducing and utilising team motivation models • Assessing individual team behaviour, strengths and weaknesses

course delivery options This course is delivered as an ‘In-House’ course option and can be customised to your organisations specific requirements. For further information please contact our Business Support Team on +44 (0)1382 730880

course delivery options This course is delivered as part of our global ‘open course programme’ and booking information can be found on the Open Course Matrix on Page 30.

Alternatively, this course can also be scheduled as an ‘in-house’ course and customised to your organisation’s requirements.

18

18

£995

$1695

12

12

business insight

“Very beneficial in identifying different characters within teams and how each is just as important as the other, as everyone has a part to play!

Lorna-May Raeburn, Data Process Control Manager NHS Practitioners Services Edinburgh UK

“When we kicked off the Shell Project we had to do one thing - get our newly formed team working as a unit as quickly as possible. We were recommended 20|20 and little more than a week later they hosted a teambuilding session for us, carefully tailored to our needs. It was a great success, helping accelerate us through the team forming and storming phases, to the productive performing phase” Derek Birnie, Project Manager Northern Europe and Canada Acergy Group, Aberdeen UK.

book online or call 01382 730880 from the UK +44 1382 730880 from outside the UK E: info@2020businessgroup.com W: www.2020businessgroup.com

Duration - 2 Days

22

Risk analysis and management course overview This workshop provides a comprehensive guide to best practice in project-based risk management using a mixture of participant’s ‘live’ project experience and an engaging case study. The workshop provides delegates with a detailed understanding of the risk lifecycle and the use of both qualitative and quantitative techniques in risk identification, assessment and mitigation. International best practice from The Association for Project Management (APM)’s Project Risk Analysis & Management (PRAM) guide and The Project Management Institute (PMI)’s Body of Knowledge is shared with delegates.

course structure This course is delivered as a 2 Day Workshop as part of our ‘open’ schedule. It can also be delivered ‘in house’ and can be delivered as a project-specific workshop – enabling organisations to gain practical risk management deliverables from the course.

business insight

“This course has encouraged me to broaden my focus when considering risk and the associated controls. The facilitators are fantastic at encouraging participation and kept the two days very interesting and rewarding.”

Glen Mitchell , Senior Risk and Safety Advisor, Bibby Group, Aberdeen UK.

prerequisites None.

target audience This course is designed for all those involved in project risk management at any level. It can also be delivered for project teams based on their own project to engage the team in the process and produce tangible deliverables.

course content The syllabus includes a comprehensive review of all elements of risk analysis and management, including: • Providing a thorough understanding of the principles of qualitative project risk management including using: o Brainstorming o Work, organisational, cost and risk breakdown structures o Project schedules o Key word identification o The project lifecycle o Project and corporate risk registers • Assessing the resource requirements and the benefits of different risk assessment techniques • Reviewing and practicing a wide range of risk identification techniques • Identifying risk factor models • Methods for ranking probability and impact, including weighting • Methods for ranking exposure • Providing a thorough understanding of the

principles of quantitative project risk analysis methods including: o Monte Carlo method probabilistic analysis o ‘What if?’ analysis o Root cause analysis o Ishikawa diagrams o Decision trees • Providing a comprehensive review of risk mitigation and reduction strategies • Considering risk opportunity and related strategies • Risk reviews • The relationship between risks, issues and configuration management • Risk and change control • Implementing a risk management programme and strategy to deliver practical benefits that can be applied by attendees immediately on their return to their project environment

course delivery options This course is delivered as an ‘In-House’ course option and can be customised to your organisation’s specific requirements, or based on a ‘live’ project. For further information please contact our Business Support Team on +44 (0)1382 730880.

12

12

“The course was informative, well structured, and well delivered. Both myself and my organisation have benefited from the course and I can thoroughly recommend it to anyone who wishes to take a professional approach to the management of risk within their organisation.“ Dr. Fergus McKenzie, Programme Manager, ITI Life Sciences, Dundee UK.

Duration - 9 Months Workshop & Distance Learning

23

ECITB Certificate in project controls (city & Guilds) programme overview This programme, which is delivered in an exclusive partnership with The Engineering & Construction Industry Training Board (ECITB) and leads to a City & Guilds Certificate in Project Control, is a comprehensive programme covering all aspects of project control. The programme utilises an industrial case study so that learners can begin to apply the learning in a structured way as part of the assessment process.

programme structure The programme is delivered using a blended approach which includes distance learning via a Virtual Learning Environment (VLE), a series of workshops, and on-line tutor support. The programme consists of 8 modules spread over a 9 month period. The programme will require learners to submit project-specific documentation as deliverables for assessment throughout the simulation project which supports the programme. The final outcome of the course will be a Project Execution Plan that contains all of the relevant documentation from the simulation project and addresses the detail of the project such as document control, change control and progress measurements. It is expected that this portfolio will be presented to employers at the end of the programme.

prerequisites None.

target audience This programme is designed for those recent to project control, or for those who wish to undertake a formal project control qualification to evidence their full understanding of all aspects of project control.

programme content

The syllabus includes all elements of Project Control including: • Defining a project and project control terminology • Organisational structures • Pre-sanction and post-sanction processes and staged gates • Project management organisation • The business case • Project lifecycles & change control • Risk analysis & management • Project control procedures • Document control & communication • Project procurement & sub-contractor management • Budget & cost management • Planning & scheduling • Cost control & monitoring

• Work breakdown structures • Expenditure, disbursements, commitments, payments, certification, measurement & approvals • Project control reporting • Project accounting & cost control • Benchmarking • Schedule development • Resource management • Job site management & communication • Monitoring progress • Contractual relationships • Relationship management • Commissioning, acceptance, handover care, custody & control • Maintenance periods & warranties • Project presentation

“The Project Controls course is tailored with nine modules which cover Planning, Estimating and Cost, with online access to comprehensive course materials via a Virtual Learning Environment.

Apart from the individual assignments for the following month’s class, this programme involves group work (a life-cycle project), which extends the fact of interaction among participants outside the full day regular sessions.

I would say this is the best part of the course, as you interact with other project controls personnel within the industry. As well as sharing knowledge and best practices, you would get to know other Project controls process & procedures within the industry.”

Rajeev Chaladi- Project Controls Wood Group Engineering (North Sea) Ltd “Excellent course for all budding project managers and business services managers of the future and great to see how a project works from start to finish.

The course allows opportunities to see how other companies conduct business in an informative, uncompetitive way and is excellent for networking with other similar minded and skilled people in the industry. The programme is closely aligned with experience in the work place and I would recommend this course to colleagues at my workplace as a good project management tool.”

David Stewart - Business Services Production Services Network

certification The ECITB Project Control Programme is certificated by the City & Guilds.

Successful participants will be awarded a ‘Certificate in Project Controls’.

programme delivery options This programme is delivered in locations throughout the UK including Aberdeen, West Cumbria, Manchester, Teesside, Grimsby, Bristol and London. Dates commence January 2010, May 2010 and September 2010.

Further locations and In-house programmes can be scheduled on application.

cost £2780 + £180 City & Guilds registration and certification fees.

250

250

Funded for in-scope companies on application

business insight

book online or call 01382 730880 from the UK +44 1382 730880 from outside the UK E: info@2020businessgroup.com W: www.2020businessgroup.com

Duration - 2 Days (or 4 Day ECITB option)

24

Principles of project control course overview The ECITB Project Control course has been designed to ensure all requirements of the NOS Project Control Level 3 Competency framework are covered. These cover the occupations of estimating, cost control, planning and commercial support in respect of all aspects from developing through to implementing the project. For non-ECITB companies 20|20 provide a shorter focused workshop based on key aspects of project control.

course structure This course is delivered as a workshop using worked examples and case studies. It will give participants the skills and understanding to improve their project control performance using a range of best practice tools and techniques.

For companies who are ‘in scope’ members of The Engineering & Construction Industry Training Board (ECITB) this course is offered as a 4 day course, with course fees paid by the ECITB. For other organisations we provide a 2 day intensive course which can be delivered ‘in house’ and can be tailored to specific requirements or can be based around a specific project.

business insight

Duration - 1-2 Days

25

Project Initiation workshop course overview These project-specific workshops have been developed to provide project teams and

This course explained the basics of project planning and control, and why we do it. The knowledge will help me greatly in a new position.

Willie Dunn National Oilwell Varco, Montrose UK

“Inspiring, refreshing and brought up to date existing knowledge”.

Glynn Barnes Schlumberger, Dubai

prerequisites

with a facilitated and structured process to initiate their projects. Successful projects have common attributes including; clear roles & responsibilities, SMART objectives and a clear scope definition, formal project initiation, clear and agreed Project Management Plan, benefits realisation linked to the Business Case, an approvals process, good risk management, realistic project plans, effective project monitoring & control, an effective Project Board, formal change control & issue management, project closeout, benefits and dis-benefits review, a post project evaluation & lessons learned process.

course structure These workshops, customised to suit the project at its current stage, aim to provide a structured approach for new projects to ensure that their project is initiated properly to provide the best possible chances of project success. The workshops are based around specific targeted needs and are designed to provide tangible outputs for ensuring project success. Whilst the precise outputs are agreed in advance, they typically include key elements of the project plan. Workshop durations and venues vary depending on the objectives agreed between the project team and the facilitators.

prerequisites

None.

None.

target audience

target audience

This course is designed who those who are new to project control, or are being prepared for project control roles, or who require a refresher overview of project control principles, or relatively recent graduates.

This workshop is designed for project teams at the earliest stage of developing their project plans. The workshop should be attended by all those with a key role to play in the project.

course content The syllabus includes all essential elements of Project Control including: • Project control and project success • Performing key project control processes • Work definition • The 6 steps of planning • Estimating techniques • Contracts and project control • Procurement and project control • The integration of budgets and schedules • Resource management • Project ‘crashing’

course content

• Organisational roles & responsibilities • D ocument & configuration management • C reating a positive culture for project control • Risk & project control • Probability & business decisions • U nderstanding the knowledge underpinning the project control NVQ/SVQ and be able to develop the appropriate competencies for Level 3/4 awards (ECITB 4 Day Course only).

o The project organisation o The change control process o The who, what, why, when & how of the project o P roviding an overview of best practice project management o Agreeing project controls o A greeing a staged gate review process where applicable o A iding in the development of a high performance project team.

Workshop content varies depending on the agreed objectives but typically can include: • Ensuring that roles and responsibilities are agreed and understood • Agreeing the scope and objectives of the project • Preparing key deliverables which may include: o The project risk register o The risk management plan o The high level plan

course delivery options

course delivery options

This course is delivered as an ‘In-House’ course option and can be customised to your organisation’s specific requirements. For further information please contact our Business Support Team on +44 (0)1382 730880.

This course is delivered as an ‘In-House’ course option and can be customised to your organisation’s specific requirements.

For further information please contact our Business Support Team on +44 (0)1382 730880.

12-24

12-24

business insight

Funded for in-scope companies on application

6-12

6-12

“As a clinician with no experience of project management, and a feeling that a training session was almost certainly a major waste of time, I was very pleasantly surprised. I would recommend that anyone becoming involved in a major project should attend.”

Morag Cunrow, Clinical Dental Director, NHS Tayside, Dundee UK.

“This is one of the most useful courses that I had attended for some years, we encouraged the Senior Medics to join us - and all participants felt it was very good use of their time!”

Julie Fletcher, Assistant General Manager (Interface Services) NHS Grampian, Aberdeen UK.

book online or call 01382 730880 from the UK +44 1382 730880 from outside the UK E: info@2020businessgroup.com W: www.2020businessgroup.com

Duration - 1-3 Days

26

Programme & Portfolio Management workshop course overview This workshop introduces the use of Programme Management techniques to ensure that groups of projects that share a common objective can be managed effectively. The effective management of programme interdependencies, programme-level risks and programme resourcing are explored and the benefits reviewed. The course uses best practice Programme Management techniques from The Project Management Institute (PMI) and The Association for Project Management (APM) and provides an opportunity for Programme Managers to consider how to implement Programme Management within their organisation.

The workshop can also introduce delegates to the use of Portfolio Management to ensure that projects are well-balanced in terms of size, risk and projected value, and that they are aligned to business objectives. The workshop addresses the use of Portfolio Management to view each project initiative in terms of risk and payoff to the business and then prioritise them accordingly. The workshop covers the best practice five steps of portfolio management and draws from PMI and APM best practice, providing a forum for discussing how Portfolio Management techniques can be implemented within the delegate’s organisation.

course structure Typically a workshop is designed around the needs of the organisation and can be between one and three days duration – often with gaps between workshop days to enable the delegates to make progress in implementing learning between each session.

prerequisites None.

target audience These workshops are aimed at Programme Managers, or those responsible for project selection and prioritisation, or both. The workshop is aimed at management teams who are seeking to implement or improve their programme and/or portfolio management process.

course content The workshop content is designed around the needs of the organisation but typically can include sessions to: • U nderstand the benefits of programme and portfolio management techniques in a project environment • L earn how to apply the five step approach to portfolio management to bring tangible business benefits • L earn how to apply programme management tools and techniques to manage projects that share a common benefit • C hallenge the conventional approach to project management by also utilising programme and portfolio management techniques

• I dentify when and how programme and portfolio management techniques should be applied • I dentify corporate governance issues surrounding a portfolio • C onsider the implications of introducing programme and/or portfolio management • A pply programme and portfolio management principles to the organisation’s projects

Duration - 1 Day Modules

27

Microsoft project business insight

“The fact that I could take an existing course and tailor it for Acergy IMS coupled with the excellent presentation and materials resulted in an effective and effcient workshop.”

Luke Halliday, IMS Engagement Director, Acergy, Aberdeen UK.

business insight

course overview Microsoft Project has become the de facto standard for Project Planning tools in most organisations. Its prevalence on desktops has led to wide-scale usage by a diverse range of staff involved in all types of projects. These modules approach the software from a planning perspective, ensuring that underlying planning and control principles underpin their effective use.

course structure The course modules are designed to suit different levels of users including: • Introduction to Microsoft Project (1 Day) • Intermediate Microsoft Project (1 Day) • Advanced Microsoft Project (1 Day)

“I thought 20|20’s delivery of the Programme & Portfolio Management module was excellent. I thoroughly enjoyed learning about current best practice in this emerging area of Project Management and found the approach used by 20|20 of delivering the course content through discussion and practical examples to be very effective.”

Craig Duncan, MSc Project Management 3rd Year Student, University of Aberdeen, Aberdeen, UK

prerequisites None.

target audience Workshops are arranged to suit specific levels of experience and knowledge requirements. Typical groups are no larger than 6 people to ensure that practical support is provided to each delegate.

course content The course content can be drawn from existing Introductory, Intermediate or Advanced levels, or can be built around the specific requirements of the delegates. Typical workshop sessions can include: • Building a plan using the 6 steps of planning • Creating and using logical constraints effectively • Using milestones • Creating and using calendars effectively • Controlling task durations • Resourcing the plan using different resource types and managing resources effectively

• Producing a project budget and making effective use of cost, other and custom reports • Entering project progress and effectively monitoring and controlling the project plan • Using earned value analysis with microsoft project • Using advanced logical constraints • Using project ‘crashing’ techniques with microsoft project • Managing microsoft project’s limitations

course delivery options This course is delivered as an ‘In-House’ course option and can be customised to your organisation’s specific requirements. For further information please contact our Business Support Team on +44 (0)1382 730880

course delivery options This course is delivered as an ‘In-House’ course option and can be customised to your organisation’s specific requirements. For further information please contact our Business Support Team on +44 (0)1382 730880.

6-18

6-18

6-18

6-18

“An excellent guide to Microsoft Project without over complicating software, and very well thought out and methodical exercises.”

Garry Johnstone, NHS Tayside, Dundee UK. “The trainer was excellent; not only was his delivery very good, but he improvised very well. I was very pleased with the way the facilitator balanced the course out between the delegates’ [very diverse] levels of knowledge.

I found the course very informative and I got a lot out of it. I am already implementing some of the key points in my project plans to date. I would recommend the course to colleagues, and won’t hesitate to use 20|20 again for future courses.”

Rory Anderson e-Planning Manager Dundee City Council Dundee, UK

book online or call 01382 730880 from the UK +44 1382 730880 from outside the UK E: info@2020businessgroup.com W: www.2020businessgroup.com

28

29

ECITB Courses 20|20 Business Insight are an approved Training Provider with the Engineering & Construction Industry Training Board in the UK and can offer fully funded courses to ‘In-Scope’ companies.

business insight

Principles of Project Control

We can deliver a course ‘In-house’ in your local area or alternatively our ‘open course’ dates are scheduled regularly throughout the year, across the UK. For a list of up-to-date ‘open’ scheduled courses please visit www.2020businessgroup.com

courses available: Introduction to Project Management (APM IC or PMI) These courses are designed to clarify and explain the basic aspects of a project and project management in order for participants to gain confidence in their project environment. The courses are ideal for people new to working in projects, or for non-project staff who need an appreciation of the project environment and project management terminology. For further information please refer to page 9 for the APM Course or page 11 for the PMI Course. For further details and contact 20|20’s Business Support Team on +44 (0) 1382 730880.

Project Management Professional Programme (APMP and PMI Exam Preparation Options) Accredited by the Association for Project Management (APM) and the Project Management Institute (PMI), this course aims to be provide a forum for Project Managers and Project Team members to gain exposure to best practice in Project Management. All the course topics are addressed by demonstrating best practice using an engaging and interactive case study throughout the duration of the course.

Candidates wishing to undertake the APM qualification route can attend this course as a 5 day intensive programme (with pre-reading and evening study) or through a 4-day course followed by a 2-day exam preparation workshop and exam. For further information please refer to p13-15 and contact 20|20’s Business Support Team on +44 (0) 1382 730880.

Certificate in Project Controls (City & Guilds) A comprehensive programme covering all aspects of Project Control and delivered using a blended approach which includes distance learning via 20|20’s Learning Portal, a series of two-day workshops and on-line tutor support. The programme utilises an industrial case study so that learners can begin to apply the learning in a structured way as part of the assessment process. Please refer to page 23 for more details and contact 20|20’s Business Support Team on +44 (0) 1382 730880.

“For me a difficult and challenging process was made easier by the teaching methods used, I was amazed with the amount of information I had taken in”” Paul McCreery, Apprentice Project Manager Interface Contracts

“Interesting topics, and delivered in a way that you can easily see how these are implemented within RBG. Have a much better understanding of these areas after attending the course”.”

Vicky Moir, RBG Limited

“Well facilitated with lots of variety and good fun!

John Dovell, Project Management Controls Graduate, AMEC

“A very enjoyable course with good participation by all. The instructor was an excellent communicator, very enthusiastic and helpful, relating actual project management experience and helpful examples.””

Hugh Kelly, Project Manager, Production Services Network

ECITB

Project Control is a vitally important aspect of project management regardless of the size of the project.

Success of any project is more likely if it is effectively planned and then controlled throughout its life-cycle. The course is designed to cover all the essential elements of project control and will enhance the likelihood of successful completion. The course is designed who those who are new to project control, or are being prepared for project control roles, or who require a refresher overview of project control principles, or relatively recent graduates. Please refer to page 24 for further information and contact 20|20’s Business Support Team on +44 (0)1382 730880

Aug

Sep

July

June

May

22-25

Apr

Feb

25-28

Mar

Jan 10

Dec

Nov

30

Oct

Sep 09

Project Management Professional Programme

23-26

13-16

UK

open course programme calendar 2009/10

Aberdeen

7-10

26-29

1-4

16-19

West Cumbria

5-8

12-15

Edinburgh

Please find below dates, locations and pricing for our ‘open scheduled’ courses delivered in locations worldwide. To enquire or make a booking please contact:

17-20

Teesside

24-27

14-17

Grangemouth

2-5

Manchester

27-30

10-13 19-22

7-10

London

6-9

15-18

30-02

23-26

8-11

14-17

AMERICAS Houston

EUROPE

Americas

Asia-Pacific

Middle East, Africa & Asia

+44(0)1382 730880

(+1) 713 243 0708

+44(0)1382 735860

+44(0)1382 735860

uk@2020businessgroup.com

usa@2020businessgroup.com

asiapac@2020businessgroup.com

meaa@2020businessgroup.com

www.2020businessgroup.com

www.2020businessgroup.com

www.2020businessgroup.com

www.2020businessgroup.com

9-12

8-11

17-20 16-19

Asia-pacific Kuala Lumpar

17-20

Singapore

23-26

Middle East, Africa & Asia Abu Dhabi

21-24

Dubai

APM Introductory Certificate in Project Management

13-16

Lafayette

30-02

Baku

14-17

26-29 6-9

Sep

28-29

Aug

17-18

July

June

22-23

May

Feb

18-19

Apr

Jan 10

7-8

Mar

Dec

Nov

Oct

Sep 09

Also delivered as an e-learning programme – pls refer to page 16/17

30-31

20-21

£1295 (GBP) per person

$2,195 (USD) per person

Funded to in-scope companies on application

UK DATES 3-4

Sep

Aug

£595 (GBP) + £120 (GBP) exam fees Total: £715 per person

July

31 Funded to in-scope companies on application

June

Also delivered as an e-learning programme – pls refer to page10

May

PMI Exam Preparation Workshop

10-11 4-5

Apr

1-2

14-15

Mar

1-2 29-30

10-11

UK Aberdeen

17-18

7-8

30-01

Americas Houston

18-19

26-27

21-22

Asia-pacific

Sep

Aug

July

June

May

Apr

Mar

Lafayette

Feb

Jan 10

Dec

Nov

Oct

PMI Introduction to Project Management Sep 09

29-30

London

UK

Kuala Lumpar

5-6

Singapore

11-12

Middle East, Africa & Asia

Aberdeen

9-10

15-16

21-22

Abu Dhabi

Americas

11-12

Dubai

Houston

19-20

20-21

3-4

Lafayette

8-9

29-30

Baku

20-21

28-29

Asia-pacific Kuala Lumpar

£595 (GBP) per person

13-14

Singapore

$995 (USD) per person

Funded to in-scope companies on application

1-2

Middle East, Africa & Asia Abu Dhabi

25-26

Dubai

14-15

Baku

18-19

$995 (USD) per person

$995 (USD) per person

*Excluding pmi exam fees booked directly with the pmi.

Also delivered as an e-learning programme – pls refer to page12

£595 (GBP) per person

$995 (USD) per person

Funded to in-scope companies on application

$995 (USD) per person

$995 (USD) per person

open course programmes Book online: www.2020businessgroup.com or call 01382 730880 from the UK or +44 1382 730880 from outside the UK

Continued overleaf .......

23-24

OPEN COURSE MATRIX & Booking

Manchester London

30-01

21-22

Feb

3-4

30-01

$2,195 (USD) per person

Jan 10

5-6

Grangemouth

$2,195 (USD) per person

3-4

Dec

West Cumbria

26-27

Nov

24-25

Oct

8-9

Teesside

Sep 09

Aberdeen

Open Course Booking Form Sep

Aug

July

14-15

June

8-9

May

20-21

Apr

Jan 10

14-15

Mar

Dec

2-3

Feb

Nov

Oct

Sep 09

APMP Exam Preparation Workshop

Please copy this page and fax back to 01382 779442 or +44 1382 779442 (outside the UK) to confirm your booking or email to info@2020businessgroup.com. This form can also be downloaded from our website www.2020businessgroup.com Alternatively you can register your booking by:

UK Aberdeen Teesside

14-15 7-8

9-10

28-29

29-30

West Cumbria

30-31

1-2

Grangemouth

3-4

8-9

Manchester

28-29

23-24

London

27-28

20-21

£595 (GBP) + £305 (GBP) exam fees Total: £900 per person

business insight

Funded to in-scope companies on application

From the UK: 01382 730880 International: +44 1382 730880

Post to: Brook House, Brook Street Broughty Ferry, Dundee DD5 1DQ, Scotland UK

Book Online www.2020businessgroup.com

Course Title....................................................................................................... Date............................ Price............................

Course Title....................................................................................................... Date............................ Price............................

Project Leadership Sep

Aug

July

June

May

Apr

Mar

Feb

Jan 10

Dec

Nov

Oct

Sep 09

Course Title....................................................................................................... Date............................ Price............................

UK Aberdeen

5-7

Manchester London

20-22

19-21

23-25 1-3

AMERICAS Houston

26-28

Lafayette

23-25

£995 (GBP) per person*

$1,695 (USD) per person*

Bookings To confirm your place on any of our open courses, please complete the details opposite & return the form to info@2020businessgroup.com or fax number +44 (0)1382 779442.

Once your booking has been received an acknowledgement letter will be issued followed by joining instructions shortly before the scheduled course dates. If you have any queries please call +44 (0)1382 730880.

Accommodation

Sep

Aug

July

June

May

Apr

Mar

Feb

Jan 10

Dec

Nov

Oct

Sep 09

APM Practitioners Qualification (IMPA Level C)

UK Aberdeen

29-01

Warrington

23-25

Edinburgh

14-16

London

2-4 16-18 19-21

28-30

25-27

11-13 18-20

£1990 (GBP) Inclusive of APM invigilator fees, exam fees and overnight accommodation

All our open courses are delivered as non-residential programmes. If you do require any accommodation, please contact the 20|20 Business Support Team as we can often recommend preferential accommodation rates in the training venue. Please contact the 20|20 office if you require any special arrangements to be made or dietary requirements that we can assist with.

Your details (person attending course) Title.......................................... Full Name.......................................................................................................................................

Job Title.................................................................................................................................................................................................

Company..............................................................................................................................................................................................

Address................................................................................................................................................................................................. ......................................................................................................................................... Post Code.................................................

Department Head.............................................................................. Training Manager......................................................

Tel................................................................................................. Fax...................................................................................................

Email.......................................................................................................................................................................................................

Where did you hear about us ...............................................................................................................................................

Payment details • I enclose a cheque to the value of £................................. payable to 20|20 Business Insight Ltd • Credit Card – Please debit my Card Card Type............................................................................................... Security Number.......................................................

Card No............................................................................................................ Expiry Date.......................................................

Cardholders Name........................................................................................................................................................................

Cardholders Signature.................................................................................................................................................................

Course Costs All costs are inclusive of lunch, refreshments and comprehensive training materials. Costs are exclusive of VAT and this will be charged at the prevailing rate.

Card Billing Address.......................................................................................................................................................................

Or please invoice my company Purchase Order No.......................................................................................................................................................................

Accounts Contact........................................................................................................................................................................... ...................................................................................................................................................................................................................

Cancellations & Changes Please refer to our terms and conditions opposite. In the event of a cancellation, bookings can be transferable to other colleagues.

Incorrect Mailing

open course programmes Book online: www.2020businessgroup.com or call 01382 730880 from the UK or +44 1382 730880 from outside the UK

If you wish to change any contact details or would like your contact details removed from future mailings / correspondence, please email info@2020businessgroup.com

TERMS AND CONDITIONS Reservations Provisional bookings may be made by telephone, but must be confirmed in writing (including a purchase order number) within 7 working days.

APMP Study 20|20 may refuse to submit candidates for exams who have not completed sufficient assignments or, in the opinion of the assigned tutor, have not shown evidence of learning progress. 20|20 therefore reserves the right to defer examination dates for those who are not fully prepared for the APMP examination.

Fees All fees are invoiced when the course booking form is received and are payable within 30 days or 7 days before the start of the course, whichever is earlier. Fees quoted are correct for 2009 but 20|20 reserves the right to alter fees in subsequent years. All fees are exclusive of VAT which must be paid in addition to the quoted fee at invoice date chargeable at the standard rate then in force.

Course Literature Standard Course literature is copyright and may not be reproduced without permission.

Cancellation 20|20 reserves the right to cancel or alter the dates or provision of services and the individuals providing the services. In the event of cancellation, bookings will normally be transferred to the next available course dates unless the client specifically requests otherwise. If a booking is cancelled or transferred to a different course by the client the following fees will be payable: All bookings are fully transferable to other colleagues within your organisation.

NOTICE GIVEN % OF FEE CREDITED ON CANCELLATION/ TRANSFER More than 60 days 100% 30 – 60 Days 50% Less than 30 days 0% Telephone cancellations can be accepted but must be confirmed immediately in writing (by post or fax).

Signed By:

Date:

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competency assessment 20|20 can provide a complete competence assessment programme for project teams using the international competency frameworks from either the Association for Project Management (APM) linked to the IPMA International Competence Baseline, or the Project Management Institute (PMI). These frameworks can also be adapted to provide for additional competencies relevant to your organisation.

The APM’s Project Management Competence Framework consists of Competencies which have been grouped into Technical, Behavioural and Contextual dimensions.

The Competence Framework is based on a National Competency Baseline (NCB) which is aligned to the International Project Management Association (IPMA)’s International Competence Baseline (ICB) – providing a competency assessment model recognised by IPMA National Associations in 45 countries.

As an APM Approved Training Provider, 20|20 is licensed to use the APM’s Competency Framework to undertake individual assessments and provide a detailed assessment report for each person assessed. For an individual this can provide the competency assessment criteria requirements for the APM’s 4 level accreditation structure and the planned Chartered Project Professional (ChPP) status.

For an organisation it can provide a well-structured model for assessing individual competence – either as part of a Performance Management Report process, Assessment Centre or Talent Management process. Team or Company-wide reports can be produced to provide information on areas of weakness that can then be targeted.

The PMI’s PMCD Framework is based on the principles and processes of the PMI’s Project Management Body of Knowledge (PMBOK). It describes the generic competencies needed in most projects, most organisations, and most industries – but can be adapted where necessary to include your own organisation’s competencies where they differ or are unique.

The PMI PMCD is based on 5 Performance Domains linked to the PMBOK – Initiating a Project, Planning a Project, Executing a Project, Monitoring & Controlling a Project and Closing a Project. Each process group is mapped to PMCD Performance Criteria and Types of Evidence which can be assessed by a 20|20 Assessor, providing a detailed assessment report for each person assessed.

For an organisation it can provide a well structured model for assessing individual competence – either as part of a Performance Management Report process, Assessment Centre or Talent Management process. Team or Company-wide reports can be produced to provide information on areas of weakness that can then be targeted.

More Information 20|20 has worked with a number of clients to assess individuals and teams against the Project Management Competence Assessment Framework and also against client-specific competency frameworks using our qualified and experienced project management competence advisors.

20|20 have also worked with a number of clients in assessing the relevance of their existing competency frameworks in relation to relevant and up-to-date project management competency frameworks or, in the absence of an existing framework, to create a company specific competency framework which will adhere to company relevant project management competency framework/s. These company specific frameworks can be designed for Project Management encompassing all areas, or can be separated into Project Control and Management/Leadership sets of competencies.

To arrange a discussion on how Competence Assessment might be used in your own organisation please contact the 20|20 Business Support Team (contact details)

COMPETENCY ASSESSMENT

The APM Project Management Competence Framework

The PMI Project Manager Competence Development (PMCD) Framework

36

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project management maturity models 20|20 provide a range of services for organisations who wish to assess their Project Management Maturity, or the maturity of their contractors or sub-contractors. These services are designed to help organisations to drive up their standards and capability in project management, improving their project performance and enabling their organisation to improve in a controlled and manageable way. By providing an independent and objective assessment of your organisation’s current capabilities, identifying where you want to be in the future and helping implement the necessary improvements in a clear and structured way, we ensure that you achieve measurable results.

Whatever the size and nature of your organisation, as its maturity increases and its processes and capabilities improve, you will be able to reap the benefits in many ways, including: Higher rate of return on investment Greater resource efficiency Lower project costs Better project outcomes Improved customer satisfaction Enhanced project team morale

20|20’s Project Management Maturity assessment is not simply an isolated, here-and-now assessment – it also acts as a roadmap for improvement and progression towards realistic and achievable goals that are suitable for your business needs and aspirations. With this roadmap as a guide, in the longer term your organisation can reach its optimal level of project performance and maximise value for money from investment. 20|20 can provide a formal independent review of your organisation for a more thorough insight into where you are where you could be in the future, and recommendations on how to get there.

20|20’s assessment helps to measure your organisation against a series of project management maturity levels, and

For more information or to discuss how 20|20 can assess your organisations portfolio, programme or project management maturity level, please contact the Business Support Team on 01382 730880 or info@2020businessgroup.com Agree Assessment

Agree Approach

Complete Assessment

Assessment Report

Introduction The delivery of high quality project management training & development is a key step towards improving project management maturity and project management excellence within an organisation. However, this can only be effective if project teams have access to clear in-house guidelines and common processes, documentation and terminology.

for project teams to follow – ensuring a consistent approach that allows project personnel to move between projects using common standards and experience. Ensuring systems and processes are fit for purpose and scalable depending on project complexity provides significant value and efficiency to organisations as part of an integrated approach.

Project Templates

Over a number of years 20|20 has worked with its Clients to develop and implement a range of supporting project management handbooks, systems, processes and templates to ensure that project management excellence is consistent and supported throughout the organisation. Our extensive library of best practice handbooks, processes and templates allow us to provide significant value to our Clients quickly and costeffectively.

20|20 have developed generic project management and control templates which follow Project Management Institute (PMI) or Association for Project Management (APM) best practice and have been adapted with a wide range of Clients to suit their specific needs. These can include templates such as:

Project Management Handbooks

• P roject risk management plan

• Change request form

• Scope management plan

• Status report

• Schedule management plan

• Project issue & action log

• Cost management plan

• Change control log

• Quality management plan

• Project closure form

• H uman resource management plan

• Ctr forms

• C ommunications management plan

• Project complexity matrix

20|20 have developed generic handbooks which follow Project Management Institute (PMI) or Association for Project Management (APM) best practice and provide project personnel with a step-by-step guide to project management in their own organisations. These have been successfully tailored and implemented in a diverse range of industries including oil & gas, engineering & construction, healthcare and others. This fast-path approach allows us to work with our Clients to incorporate their own processes and terminology and provide a direct linkage between the Project Management Handbook, internal systems, and the training delegates have undertaken.

• Project charter • Project management plan

• I ntegrated change management plan • Deliverable acceptance form

• Change request form

• P rocurement management plan

Systems and Processes Action Planning

Plan Re-Assessment

Whilst most organisations have systems and processes in place, their practicability and integration with best practice project management can be variable. 20|20 can leverage its vast experience in working in projects and with a diverse range of Clients and industries to work with Clients to implement or improve its project management systems and processes to ensure they provide an integrated and logical approach

business insight www.2020businessgroup.com

MATURITY MODELS/ PROCESSES & HANDBOOKs

• • • • • •

against a range of process perspectives – aligned to either APM or PMI processes (depending on the most suitable model). The resulting report and recommendations provides a roadmap for continuous improvement.

project management handbooks, systems, processes and templates

38

39

our people

Graham Chapman

We believe developing your people is core to the success of any organisation, including our own. 20|20’s learning and development team have extensive experience in delivering high-impact programmes for project people - crucially linking learning strategies to business strategies.

All of our team are permanent staff, enabling them to develop relationships with our Clients and deliver programmes based on an ongoing understanding of their needs.

Calum Starke

Tony Marks

Lynsey benson

Louise robison

debbie wilkinson

operations manager

uk business development

amanda hardy

natalie lornie

Organisational Development Director

Director of Projects

Director of operations

corporate communications & Marketing Manager

Brian Mckaig

jacqui smith

George cameron

Pauline Buchanan

Senior Facilitator

Senior Facilitator

Facilitator

us business development

Sue Barrett

Dave Gilbert

Muir Urquhart

sarah millar

Dawn Mckaig

Sarah leary

Facilitator

Technical Author

20|20 Business Transformation

marketing co-ordinator

20|20 Business Management

20|20 Business Management

OUR PEOPLE

Senior Facilitator

learning & Development coordinator

40

Tailored Programmes

promotions

business insight

Russell Stewart, Vice President, Subsea 7

If you sign up to 20|20’s distribution list you will receive regular information on the latest news and discounts available to our clients, including 20|20’s monthly ‘hotspots’. To sign up please email your contact details to lynsey.benson@2020businessgroup.com

Following a stringent selection process Subsea 7 first engaged 20|20 Business Insight Ltd in 2003 to develop and deliver a bespoke project management training package.

Subsequently we have trained in excess of 150 personnel in what is a very complex subject, and the course feedback, formal and informal, has been consistently very good.

Of particular note is the quality of trainers provided by 20|20 which, as promised, has remained consistent. The course has now been accredited by the IPMA. Perhaps a further testament of 20|20’s depth is that we also asked them to deliver a proposal to provide leadership training. Based upon a market assessment, and in particular the quality of their proposal and trainers, we have commissioned a series of training to be delivered over the next 6 to 12 months.

hotspots ‘hotspots’ is 20|20’s monthly email communication to our clients and contacts offering special discounts, last-minute offers and ad-hoc industry-specific public style courses.

To join our ‘hotspots’ distribution list email your details to us at info@2020businessgroup.com and we will keep you up-to-date with the latest news and training offers!

training vouchers 20|20’s training vouchers offer a flexible solution to your training requirements as they develop throughout the year.

Our training vouchers reduce the paperwork and approvals associated with registering for courses and accommodate all your training needs.

To discuss how a training voucher could work for your organisation call the Business Support Team on +44 (0)1382 730880

Our company continues to benefit from the quality of product 20|20 has provided, and in that connection I have no difficulty in recommending the company to any prospective users of their services.

Paul Kingsmore, Director, Health Facilities Scotland NHS Health Facilities Scotland has been working in partnership with 20|20 Business Insight for over two years developing and delivering an extensive training and development programme for NHS staff involved in the delivery of a major capital investment programme in NHS facilities.

The result has been the delivery of a series of high quality professional development courses in Project Management, Risk Management, Programme and Portfolio Management and Project Board training delivered throughout Scotland, including the development of a Project Management handbook.

We look forward to the continuing development of this programme and the ongoing partnership with 20|20 and its team.

Elaine Mottram, Organisational Development Manager, NHS Grampian Asking the Whole Senior Management team from a busy clinical service (when they are a significant part of service delivery) to take 2 days out for training is not a request made lightly. However the need to develop some project management skills and to progress a major project meant that some time out was necessary - the pressure to add value was enormous but 20|20 managed to do just that and the feedback from the group was universally positive. 20|20 was extremely flexible about the content of the course so that the crucial aspects (from a practitioners point of view) were covered and they facilitated the session and the team’s discussions so that the likelihood of the group implementing what they had learned was maximised. The team are still saying that it was the most useful 2 days they have attended for many years!

Robin King, CEO, TS7, Perth, Australia.

Book online: www.2020businessgroup.com or call 01382 730880 from the UK or +44 1382 730880 from outside the UK

Programmes 20|20 specialises in delivering courses which are customised to meet specific client requirements.

Building on extensive industry knowledge and accredited core course materials, 20|20’s team work closely with our clients to develop and deliver bespoke training programmes.

This approach provides an organisation with a cost effective solution to developing their people with specific reference to internal best practices.

Tailored Programmes Promotions

open course programmes

The feedback received from The Project Management Development programmes 20|20 have run for Technip Subsea7 Asia Pacific was exceptionally positive from the attendees.

They found the presenter lively and entertaining and the material covered, which they found very relevant and useful in their current roles, was put across in an easily understood manner. The proof is really in the number of people who recommended the course to others and who wanted to do the next level course. Would highly recommend 20|20!

Tailored

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43 business group

The 20|20 Business Group was formed by a group of international business specialists to work globally with clients to bring a genuine competitive advantage to their businesses.

The group consists of specialist and experienced teams who focus on delivering value within their own distinct and business-critical areas. These are: • 20|20 Business Insight -developing project people to deliver project success • 20|20 Business Management -developing managers and leaders to deliver business success • 20|20 Business Transformation - transforming business through organisational development

business insight

business transformation

business management

contact us For General Enquiries please contact:

business insight

European Office:

Americas Office:

20|20 Business Insight Brook House, Brook Street Broughty Ferry Dundee DD5 1DQ United Kingdom Tel: +44 (0)1382 730880 Fax: +44 (0)1382 779442 Email: uk@2020businessgroup.com www.2020businessgroup.com

20|20 Business Insight.

Suite 1300 10375 Richmond Avenue Houston TX 77042 Tel: (+1) 713 243 0708 Fax (+1) 713 461 3805 Email: usa@2020businessgroup.com www.2020businessgroup.com

For Training Enquiries call our Team of Learning Advisors on: Introduction to Project Management

Organisational Development

Project Management Professional

Change Management

APM/PMI Accreditation Workshops Advanced Project Management Specialist Modules/ Workshops PM Competency assessments

Interim Management Employee Communication, Engagement & Reward Strategies 360˚ Appraisal & Assessment Centres

Team leader programme Management plus programme a wide range of short courses including negotiation skills, appraisal, communications, recruitment & selection, problem solving, diversity, quality management, supervisory skills, absence management

Europe +44(0)1382 730880 uk@2020businessgroup.com www.2020businessgroup.com

Americas (+1) 713 243 0708 usa@2020businessgroup.com www.2020businessgroup.com

Asia-Pacific

Middle East, Africa & Asia

+44(0)1382 735860 asiapac@2020businessgroup.com www.2020businessgroup.com

+44(0)1382 735860 meaa@2020businessgroup.com www.2020businessgroup.com

hr consulting

PM Maturity Model Assessments Project Management Handbooks, templates & Processes

Designed & Printed by HB RUTHERFORD

www.hbrutherford.com

20|20 Group Contact us

www.2020businessgroup.com

European Offices Brook House, Brook Street Broughty Ferry, Dundee Scotland DD5 1DQ T: +44 (0)1382 730880 3000 Aviator Way Manchester Business Park Manchester M22 5TG T: +44 (0)161 266 1150 Americas Office 20|20 Business Insight Suite 1300 10375 Richmond Avenue Houston, TX 77042 T: (+1) 713 243 0708 F: (+1) 713 461 3805

www.2020businessgroup.com