Motor Trader e-magazine Dec 2018 to Jan 2019

DEC 2018 JAN 2019

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From the Editor Official Publication of the Motor Trades Association of Queensland HEAD OFFICE Building 8, 2728 Logan Road, Eight Mile Plains, Qld 4113 P.O. Box 4530, Eight Mile Plains, Qld 4113 Tel: 07 3237 8777 Fax: 07 3844 4488 Toll Free: 1800 177 951 Email: publications@mtaq.com.au Website: www.mtaq.com.au EDITOR Jonathan Nash ART DIRECTOR Marco Ilinic INDUSTRIAL RELATIONS Ted Kowalski Paul Murray POLICY Kellie Dewar, General Manager MTA Queensland ADVERTISING ENQUIRIES Email: publications@mtaq.com.au

JONATHAN NASH EDITOR

H

ELLO AND WELCOME to the last Motor Trader edition for 2018.

It has been a busy year for MTA Queensland. Development of the technologies and concepts that will effect the industry in the years to come continues at a pace and the Association has been in the thick of things.

Collaborations with a wide range of organisations; the development of new training courses; the establishment of the MTAiQ Innovation Hub; and the involvment in a range of tech events has seen MTA Queensland take a leading position in the innovation space.

As the state's peak automotive industry body, that is an important position for MTA Queensland to occupy. It is the Association's role to represent the interests of its members and the wider industry, and as the

EDITORIAL Editorial submissions are welcomed but cannot be guaranteed placement. For more information email the Editor at publications@mtaq.com.au SUBSCRIPTION RATES (including GST) Subscribing to the Motor Trader e-magazine is free.

Click here to subscribe MOTOR TRADER PUBLISHING POLICY Motor Trader is the official publication of the Motor Trades Association of Queensland. The role of Motor Trader is to inform members of current issues and legislation affecting the industry. As such it can be regarded as the business magazine for the Queensland motor industry. The role of Motor Trader is not to be in competition with the technical magazines already on the market. It will advise of new vehicles being released and of the latest technology incorporated into them; it will advise of latest technology affecting members in each of the MTA Queensland Divisions; it will keep members abreast of the latest in motor industry training and industrial affairs; and it will keep members informed of the latest technical aids available through MTA Queensland Member Services, which will assist members in staying ahead of the technological revolution presently being encountered within the motor industry. The publisher reserves the right to omit or alter any advertisement and the advertiser agrees to indemnify the publisher for all damages or liabilities arising from the published material.

MTA QUEENSLAND ABN: 74 028 933 848 CORPORATE PARTNERS

industry evolves, that role will only become more important.

That is a sentiment echoed

by MTA Queensland's new chairman, Paul Peterson, who was elected to the role in October, replacing David Fraser who stepped down after a decade in the hot seat.

Mr Peterson's election marks the beginning of a new era for MTA Queensland and you can read more about our new chairman on page 72.

Our cover story this month focuses on the MTA Queensland Industry Dinner - a terrifically fun evening at which the work being done by automotive businesses and MTA Institute apprentices was acknowledged via the presentation of the Community Award, the Innovation Award, and the Apprentice of the Year award.

You can read more about the event from page 18.

I hope you enjoy this month's Motor Trader, and that you have a fantastic Christmas. And if you'd like to let me know of any news, or if you have a classic vehicle we could feature on our classic vehicle pages, then please do get in contact with me.

Cheers!

Jonathan Nash, Editor jonathann@mtaq.com.au

MTA QUEENSLAND WELCOMES THE FOLLOWING NEW MEMBERS Business Name

Principal/s

Address

Email

Division

Busy Bee Auto Repairs

Tracy Renee Jeffery Harold Turner Alton Irons

Park Shed B, 22 Churchill St, DALBY QLD 4405

Busybee_autos@hotmail.com

AED

8 Chain Street, MACKAY, QLD 4740

admin@madeenginesolutions.com.au

AED

1743 Ipswich Service Rd, ROCKLEA QLD 4106

alton@ironsdiesel.com.au

AED

20180739

MAD Engine Solutions Irons Diesel Services

December 2018/January 2019 Motor Trader | 1

Contents

18 04 08 12 18

FROM THE DESK OF THE CEO POLICY/VIEWPOINT MTA |Q&A FEATURE: CELEBRATING THE AUTO INDUSTRY AT THE MTA QUEENSLAND 2018 INDUSTRY BALL 28 MTAQ RACING TEAM 32 AN EYE ON INNOVATION 34 AUTO INNOVATION NEWS 44 INDUSTRIAL RELATIONS 45 AUTO NEWS 54 CARS & COFFEE CLASSIC 61 TRAINING GM'S PROFESSIONAL CIRCLE PERSPECTIVE 65 APPRENTICE OF THE MONTH 68 PLUGGED IN 74 CARS & COFFEE 78 CONCEPT CORNER 82 MARKET WRAP 2 | Motor Trader December 2018/January 2019

74

Search for MTA Queensland

54

34

12

78 December 2018/January 2019 Motor Trader | 3

From the Desk of the CEO

BRETT DALE CHIEF EXECUTIVE OFFICER MTA QUEENSLAND

F

OR MTA QUEENSLAND, the past year has been one of innovative initiatives and actions to enable members and the Association to be at the forefront of automotive technological transformations and digital innovations impacting the industry. In the coming year, it will be the responsibility of the new MTA Queensland Board, elected at the recent Annual General Meeting, to build on that established platform and to continue the forward momentum.

The need to maintain the impetus has been made acute by General Motors’ (GM) announcement that it will close five North American factories to counter a slump in demand for traditional sedans. Similar to Ford Motor and Fiat Chrysler, GM signalled a strategic shift towards building more electric and self-driving vehicles. Conscious of revolutionary changes underway across the automotive value chain, we need to consider initiatives to advance the understandings of future impacts to the industry and to assist members to develop business resilience.

BLOCK2 TECHNOLOGY In previous From the Desk of the 4 | Motor Trader December 2018/January 2019

CEO columns, I’ve referred to Block2 technology. It is a sharing platform that enables business to create resilience, transparency, accountability and support in navigating significant changes in modern operating environments. At an earlier MTA Queensland Board meeting, we agreed to commence planning with Block2 to deliver the latest blockchain technology. The MTA Queensland Executive recently met with Block2’s personnel for a comprehensive briefing on the technology and to discuss benefits for both members and the Association’s businesses.

CARMAGEDDON3 The second initiative is that on Thursday, 21 March 2019, Carmageddon 3 will be held. Its purpose is to inform members and stakeholders on current and future technological and digital transformations that will impact the automotive industry and the economy. Keynote speakers will discuss issues such as smart cities and the future of mobility; renewable fuel technologies; and blockchain technologies.

Showcased will be new fuel (hydrogen) and electric vehicles.

The expectations are that the keynote speakers will include: City of Brisbane’s Chief Digital Officer Cat Matson; Deloitte Partner, Analytics and Insights – Future of Mobility Dr Kellie Nuttall; QUT Science and Engineering Faculty, Electrical Engineering, Computer Science, Robotics and Autonomous Systems Professor Michael Milford; Chief Operating Officer Australian Centre for Robotic Vision Dr Sue Keay.

An international keynote speaker will address the symposium on the global technological and innovation strategies impacting the automotive

“. . . ON THURSDAY, 21 MARCH 2019, CARMAGEDDON 3 WILL BE HELD. ITS PURPOSE IS TO INFORM MEMBERS AND STAKEHOLDERS ON CURRENT AND FUTURE TECHNOLOGICAL AND DIGITAL TRANSFORMATIONS THAT WILL IMPACT THE AUTOMOTIVE INDUSTRY AND THE ECONOMY.”

industry. Rrepresentatives from the Commonwealth Scientific and Industrial Research Organisation (CSIRO) and Triple Eight Racing Team will also attend. I ask members to note the event date: Thursday, 21 March 2019, commencing at 9.00am at the Sir Jack Brabham Automotive Centre of Excellence (Training Centre) at Eight Mile Plains.

STRATEGIC PLAN REVIEW The Strategic Plan 2016-18 (the Plan) sets the framework for the administration, functions of and the deliverables by the Corporate Office. The core principle is: ‘we will constantly challenge what we offer with the aim of exceeding the expectations of industry in everything we do’. The five core pillars on which MTA Queensland pivots are advocacy, services, training, support, and innovation.

The MTA Queensland Board, at its February 2019 meeting, will review the Plan’s contents to ensure that it reflects the strategic direction and the new initiatives that will underpin its stewardship of the Association. At present, senior management and I are conducting an initial analysis of the Plan’s objectives and focus to ensure that it retains its

currency and high member performance criteria amidst technological and digital transformations impacting the automotive value chain. It is important that the Association’s performance continues to progress in the best interests of the membership and the motor trades.

CHALLENGES AND OPPORTUNITIES Over the past year, we’ve worked on challenges and opportunities that had the potential to be of beneficial value to members and the Association. It is rewarding when these come together with an end in sight to the collaborations.

In previous From the Desk of the CEO columns, I’ve referred to discussions with Telstra on its Cooperative Intelligent Transport Systems and the Ipswich City Council (ICC) regarding its Cooperative and Automotive Vehicle Initiative (CAVI).

Recently, with key personnel from Telstra and the ICC we met to further collaborate on all things mobility, data and connectivity. The intention is to meet again to discuss contributions by the respective stakeholders in early December with a view to having Heads of Agreement by February 2019.

THE DIARY I’ve attended a broad range of scheduled meetings and activities, the thrust of which I share with you. The first, was an invitation from the Bond University’s Pitch@Palace 2.0, presided over by HRH the Duke of York and attended by the Queensland Governor the Hon Paul de Jersey. It was the Queensland final of Pitch@Palace which is a competition that embraces innovation and creative thinking. Winners selected at the national final will be invited to the global final at St James’s Palace in December 2018/January 2019 Motor Trader | 5

From the desk of the CEO London. There were nine finalists, two of which I had much interest in as they had relevance to the automotive value chain.

In the diary is a Department of Transport and Main Roads industry forum on the sharing economy which leads into the potential Mobility as a Service (MaaS) future. The emphasis is on the shift away from personally owned modes of transportation and towards aggregated mobility solutions that are consumed as a service.

I attended a State Government ‘Future of Work – Skills and Industry Summit’ hosted by the Queensland Premier. The emphasis was on workers’ skills keeping pace with technology, automation, innovation and the shift to a knowledge-based economy.

These are skills that MTA Queensland has been working in collaboration with several stakeholders to ensure a training regimen that reflects workplace demand.

In the panel discussions, I highlighted the innovative initiatives the Association has underway.

I also attended the 2018 Christmas Cabinet Reception earlier this month, representing MTA Queensland at the function held by the Queensland Government with Premier The Honourable Annastacia Palaszczuk in attendance.

In my role as MTA Queensland’s Group Chief Executive Officer, I’ve been invited by the Organising Committee of The Einstein Global Summit to be on the speakers’ panel with international corporate, government and technology leaders. Its focus is: "Applying AI and Deep Learning for Enterprises and Institutions 2019: The Next Chapter”. I’m able to present a topic that aligns with my expertise which definitely will relate to the Association’s innovative initiatives. It is on 8-10 May 2019, in Melbourne.

6 | Motor Trader December 2018/January 2019

I attended the MTA New South Wales Annual Dinner to share in their celebrations on the 1st December. It was an excellent opportunity to network with interstate colleagues and stakeholders.

AND THE LAST THING The final events for the year were the Annual General Meeting (AGM) followed by the Board lunch and the Annual Industry Dinner. The AGM dealt with all the statutory requirements including the election of the new Chairman Paul Peterson following the retirement of the long-serving Chairman David Fraser. At the board lunch, long-serving MTA Queensland board member and industry leader Ian Field was awarded life membership.

The Annual Industry Dinner is the one occasion when we celebrate in style all aspects of the automotive value chain.

It was an evening to enjoy each other’s company and praise some excellent achievements by some outstanding people and businesses, including the Apprentice of Year Jack Goodrich; the Innovation Award winner ACE EV Group; and Community Award winner Southeast Auto Mechanical. To all who contributed to its success ‘thank you’.

Soon, the festive season will be here with the joy of Christmas and the goodwill for the New Year. To each of you I wish a joyous Christmas and a happy and prosperous New Year. For me, the festive season will be a family affair, honing my Grandfather/Santa Claus skills for Eli and Weston.

Until February 2019, as Henry Ford, the industrialist and the founder of the Ford motor company said, ‘execute ideas with enthusiasm . . . as it is the bottom of all progress’.

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Policy/Viewpoint ADVOCACY

KELLIE DEWAR DEPUTY GROUP CHIEF EXECUTIVE GENERAL MANAGER MEMBER SERVICES

T

HIS VIEWPOINT HAS dual disposition - it is the last for 2018 and the first for 2019. The priority is to wish each of you a joyful Christmas and a New Year that brings prosperity and all that you aspire.

The year is ending with a rush of activity, and that is before the commencement of the festive season.

I’m in the throes of winding up issues arising from the Annual General Meeting (AGM), including the final lodgement of the approved Rule changes, gearing up for a Board meeting in early December, finalising a policy submission and preparing next year’s schedule which is shaping up to be very busy.

The State Strategic Plan 2016-18 is being reviewed so that its goals and initiatives continue to reflect the service obligations to members in a digital economy and the technical and digital transformations underway in the automotive value chain. In my area, I’m considering ways to increase interactions between the membership and our corporate partners so that members are fully informed of the benefits open to them as members of MTA Queensland.

8 | Motor Trader December 2018/January 2019

The policy issue that is preoccupying the mind now, and will be a significant matter in the coming year, relates to Australian Consumer Law with the focus on ‘lemon laws’ and ‘warranties’.

At a recent sitting of the Queensland Parliament, the Queensland Civil and Administrative Tribunal (QCAT) and other Legislation Amendment Bill (the Bill) was introduced. It included the extension of QCAT’s jurisdiction for motor vehicle related claims under the Fair Trading Act 1989 and the Motor Dealers and Chattel Auctioneer Act (MD&CA) 2014 from $25,000 to $100,000.

The policy intent derives from a 2017 state election undertaking to improve consumer rights in relation to ‘lemon vehicles’. We recognise that, and also that Ministers for Consumer Affairs’ at their last meeting agreed to increase the threshold in the Australian Consumer Law definition of ‘consumer’ from $40,000 to $100,000.

The quantum had remained unchanged since 1986. In the New Year, we’ll present a submission to the Parliamentary Legal Affairs and Community Safety Committee (LA&CSC).

The Department of Justice and Attorney General’s Office of Regulatory Policy had consulted us on the revisions to the MD&CA Act. This related primarily to the reinstatement of the statutory warranty for used vehicles more than 10 years old with more than 160,000 on the odometer (Class B statutory warranties) and repealed in Property Agents and Motor Dealers Act 2000. We did not oppose the return of Class B statutory warranties, recognising that it was an election obligation; reduced ‘red tape’ and had beneficial business benefits. At the time of the original change, we believed that Australian Consumer

“THE POLICY ISSUE THAT

IS PREOCCUPYING THE MIND NOW, AND WILL BE A SIGNIFICANT MATTER IN THE COMING YEAR, RELATES TO AUSTRALIAN CONSUMER LAW WITH THE FOCUS ON ‘LEMON LAWS’ AND ‘WARRANTIES.” Law (ACL) made the provisions redundant and continue to advise members of their obligations in relation to the ACL on sales of motor vehicles.

Following up on our submission to the Queensland Parliamentary Committee on Transport and Public Work’s (T&PW) inquiry into transport technology, Group Chief Executive Officer Dr Brett Dale attended the Hearings to give evidence.

Brett elaborated on the content of our submission on the trends and changes in fuel type usage and the increasing electrification of vehicles in coming years.

The T&PW Committee was interested in Brett’s references to the MTAiQ Innovation Hub, expressing interest in visiting. This will occur in the near future.

Upcoming in mid-December is a submission to the National Transport Commission’s Motor Accident Injury Insurance and Automated Vehicles Discussion Paper.

It seeks views that include the identification of barriers to accessing compensation under current Motor Accident Injury Insurance schemes for personal injuries caused by an Automated Driving Systems. It is on the website for members to peruse.

The policy agenda for next year, setting aside those that will be the subjected to the Federal election process, will centre on the Australian Consumer Law. Ministers for Consumer Affairs at their last meeting: ‘Agreed to maintain the current framework in the Australian Consumer Law for non-major failures, including failures within a short period of time after purchase and to undertake further work to ensure consumers and retailers are supported when a good fails.’

In relation to this point, Queensland and South Australian Consumer Affairs Ministers ‘did not support any delay in the provision of enhanced protections for consumers who had purchased ‘lemon’ motor vehicles or caravans.’

Consumer Affairs Australia New Zealand (CAANZ) officials were directed to undertake work on options to failures within a short time after purchase. This includes whether tailored approaches are needed for high value goods including motor vehicles and caravans. Officers are to develop options and these involve: • providing consumers with a 60-day refund or replacement right if a motor vehicle or caravan is immobile or not December 2018/January 2019 Motor Trader | 9

Policy/Viewpoint drivable; and • reversing the onus of proof to ease the evidentiary burden on consumers by requiring suppliers to demonstrate that at the time of supply a new motor vehicle or caravan was compliant with consumer guarantees.

A report to Consumer Affair Ministers is due during 2019.

On the ACL agenda are issues relating to extended warranties.

Consumer Affairs Ministers agreed Apprentice of the Year winner Jack Goodrich to a ‘cooling off right and enhanced with MTA Queensland CEO, Dr Brett Dale disclosure for extended warranties.’

The intention is for consumers to better understand how the benefits of an extended warranty compares with “CONGRATULATIONS their rights under the ACL. The reforms TO APPRENTICE OF THE will require businesses to provide YEAR JACK GOODRICH improved information about extended AND WINNERS OF THE warranties to consumers; ensuring consumers are aware of whether extended INNOVATION AWARD ACE EV warranties provide additional benefits GROUP; AND COMMUNITY beyond the ACL; and providing them with AWARD SOUTHEAST AUTO the opportunity to opt out of extended MECHANICAL.” warranty contracts.

In the consultation processes, as is the The annual industry dinner is an practice, we will present submissions occasion for all within MTA Queensland’s reflecting members views on each of the ambit to enjoy camaraderie and celebrate ACL issues. the achievements of apprentices and members' innovations and community FINALLY engagements. Congratulations to Two signature events define the end of Apprentice of the Year Jack Goodrich and the year. First is the AGM, and the second winners of the Innovation Award ACE EV is the annual industry dinner. At the Group, and Community Award Southeast AGM, under the scrutiny of the Australian Auto Mechanical.

Electoral Commission the new MTA Christmas for me, as usual, will be with Queensland Chairman, Paul Peterson, the family at home. In the New Year we’ll was elected following the retirement of enjoy the Sunshine Coast’s environs. My long-serving Chairman David Fraser. I look best wishes to you for a happy Christmas forward to Paul’s leadership, progressing with your loved ones and a New Year that brings happiness and success. initiatives of his predecessor and those he Until February 2019, take care and will introduce to take the Association into stay safe. a new era.

10 | Motor Trader December 2018/January 2019

Small change.

Big future.

Matthew Webster (46) has a long way to go before he hangs up his hat, but he can already picture his retirement.

He plans to travel around Australia in a caravan with his wife — once he convinces her that it will be fun!

Matt has spent his career in the motor trades and is well on his way to making sure he has enough super to see the country in comfort.

He joined MTAA Super as an apprentice in 1989 and now works in an automotive training role in NSW. “I’m really happy I’ve been with MTAA Super. It’s the industry super fund for my trade and has been supporting careers in the automotive industry for over 25 years.”

“I’m still a long way off retirement, but I do think about what I will do when I stop working and how I will support myself and my family.”

Matt, like many Australians, is not alone in his concern. Thanks to changing work patterns and increased life expectancy, many of us will spend close to a quarter of our lives as retirees.

For some, the age pension alone or relying solely on your employer’s super contributions may not be enough.

Leeanne Turner, CEO of MTAA Super, says it’s important that workers do what they can to help grow their super throughout their working lives.

“Too many workers are hands-off with their super. Retirement can feel like a lifetime away, so it’s easy to put super on the back burner. But there are a lot of ways you can actively grow your super now.”

She says one of the easiest and most effective ways is to make regular extra contributions.

“Small amounts can go a long way.

Putting as little as an extra $10 per week into your super can add up to thousands over a 30+ year career.”

“This is because of the compounding nature of superannuation. With super, you don’t just grow your employer and voluntary contributions, you also grow the investment returns on these contributions. Every dollar you add to your super account boosts your super’s earning capacity.”

Ms Turner also adds that making extra contributions is easy.

“It’s simple. Just ask your employer to set up a regular (pre-tax) salary sacrifice into your super, or make direct (after-tax) deposits into your super whenever you can afford to put a little aside.”

Give your super a boost!

For ways to give your super a boost while you’re still working visit mtaasuper.com.au/ extra-contributions

1300 362 415 mtaasuper.com.au

This article is issued by Motor Trades Association of Australia Superannuation Fund Pty. Limited (ABN 14 008 650 628, AFSL 238 718) of Level 3, 39 Brisbane Avenue Barton ACT 2600, Trustee of the MTAA Superannuation Fund (ABN 74 559 365 913). Motor Trades Association of Australia Superannuation Fund Pty. Limited has ownership interests in Industry Super Holdings Pty Ltd and Members Equity Bank Limited. The information provided is of a general nature and does not take into account your specific needs or personal situation. You should assess your financial position and personal objectives before making any decision based on this information. We also recommend that you seek advice from a licensed financial adviser. The MTAA Super Product Disclosure Statement (PDS), an important document containing all the information you need to make a decision about MTAA Super, can be obtained by calling MTAA Super on 1300 362 415 or visiting mtaasuper.com.au/handbooks. You should consider the PDS in making a decision.

Fionna Blackburne

MTA|Q&A

Fionna Blackburne is the owner of Southeast Auto Mechanical in Beenleigh, southeast Queensland. Once a lawyer, Fionna turned from the courtroom to the workshop in 2016, purchasing the business and earning her light vehicle qualification for good measure. Two years on, Southeast Auto Mechanical continues to offer quality service to its community, but also provides free basic automotive maintenance training for women through the ‘Women on the Move' initiative – a program that saw Fionna and her team win the 2018 MTA Queensland Community Award.

12 | Motor Trader December 2018/January 2019

What products and services does Southeast Auto Mechanical provide?

FB: We do logbook servicing, general servicing, LPG, brakes, clutches, suspension, tyres, RWC – we do everything!

How long has the business been operating?

FB: I purchased the business in 2016, but it had been in operation for about 15 years before that.

What is your background in the industry?

FB: In a prior life I was a lawyer. After I had

my daughter, I was meant to go back to that job, but I wasn't ready to leave her and decided to resign - she was too important to me. However, I still needed more, so I would go in to help my husband at his mechanical business and do small things

“WE WORK COHESIVELY

AS A TEAM, WE HAVE NEW PROCEDURES AND SYSTEMS THAT WORK WELL, AND WE ARE ALWAYS PUSHING AND WORKING TO ACHIEVE NEW GOALS.” like getting parts, dropping people home, invoicing and paperwork and so on.

I enjoy working and learning, and I wanted to have the background knowledge to be able to advise people, to quote on jobs and have a clear understanding of the work, so I decided to do the light vehicle trade qualification. That went well and not long after I had completed, I bought this business.

December 2018/January 2019 Motor Trader | 13

I don’t know if it was meant to be, but things fell into place nicely. We bought the business from Rob and Dave, who agreed to stay on, and everything has just worked.

It was the right time for them to sell, they were happy to stay on, and we have since employed another mechanic, Damien, who is my right-hand man.

We work cohesively as a team, we have new procedures and systems that work well, and we are always pushing and working to achieve new goals.

“WE’VE BEEN RUNNING WOMEN ON THE MOVE FOR ABOUT TWO YEARS NOW, AND ABOUT 40 WOMEN HAVE COME THROUGH THE COURSE. IT HAS BEEN A VERY SATISFYING PROJECT.”

You won the MTA Queensland Community Award for your Women on the Move initiative.

Can you tell me about that initiative and what it was like to win the award?

FB: I started it because I wanted to help educate women on basic maintenance of their vehicles.

We have a lot of female customers, of all ages, and I wanted to empower them so that they know, for example, if they’re in a situation that they need to change a tyre, they can do that.

We hold the course quarterly, it is free, lasts for a couple of hours and we teach not only how to check tyres but cover subjects such as radiators, coolants, brake fluid, brakes, common leaks, where to find your cabin filter and so on. You don’t need a trade qualification to check some of these things, just confidence and knowledge.

And the women who have come

Fionna with Dave, Rob and Damien - the Southeast Auto Mechanical team

through the course have loved it. They do feel empowered. They are here to learn and this is a judgement-free space, so there are no stupid questions!

We’ve been running Women on the Move for about two years now, and about 40 women have come through the course.

It has been a very satisfying project.

What was your reaction to winning to the Community Award?

FB: We were told before the award’s night

that we had won and my reaction, I think, was, “Are you serious?!”. I was taken aback because the Women on the Move initiative is just something we wanted to do. I didn’t think about awards or anything like that when we started it. We wanted to help, and it is just a part of our lives - it is our ‘normal.' So, we were all shocked to be presented with the award, are very grateful and feel very humbled by it.

“ . . . MY REACTION, I THINK, WAS, "ARE YOU SERIOUS?!" . . .

WE WERE ALL SHOCKED TO BE PRESENTED WITH THE AWARD, ARE VERY GRATEFUL AND FEEL VERY HUMBLED BY IT. You've been the owner of Southeast Auto for a couple of years now but have been working in and around the industry for more than a decade. What sort of changes have you seen within the sector over that time?

FB: From my perspective, the internet has

played a huge role in our business with Facebook, Instagram, and platforms such as AutoGuru, the online booking site for vehicle service and repair.

That is a massive change for the industry.

Before, a customer would have to call around to get quotes but now, those quotes are in front of them in under a minute. And they can leave reviews and ratings of businesses they use. To me, that sort of feedback and transparency is a huge thing.

I joined AutoGuru a couple of years ago and it has worked well for us. We have new customers, happy customers, good reviews and, to me, it’s the future. If you’re not in it, you’re going to be left behind, that is my view.

We use Repco’s Smart Inspector – a digital Inspection App. It allows us to carry out vehicle inspections directly on an iPad providing a professional report and images for our customers which we send via email.

It is brilliant because it helps the layperson understand what is happening and decide what they want to be done and what they can afford to have done.

Knowledge is power.

Social Media is playing a significant role for us. We use Facebook a lot – it is our top marketing platform - and I try to post something at least once a week. I actually went along to the MTA Queensland December 2018/January 2019 Motor Trader | 15

“JUST LIKE EVERYBODY ELSE,

WE HAVE GOOD AND BAD WEEKS. WE ARE NOT PERFECT, BUT WE LEARN FROM THOSE MISTAKES, ARE A GREAT TEAM AND TREAT OUR CUSTOMERS LIKE FAMILY AND FRIENDS.” marketing seminar on social media, and that was really interesting and very useful.

I learned a lot that day about the best ways to use social media.

How many staff do you have?

FB: There are four of us at the moment – Rob, Dave, Damien and me - though I do have an apprentice starting with us in January.

To what do you attribute your success?

FB: Just like everybody else, we have

What does the future hold for you and the business?

FB: I’d like the business to continue to grow, and we will look at ways we can help families and tackle their needs, as well as to continue to develop the Women on the Move program.

We’ll continue to do the best we can every day, work hard to keep our customers happy, and keep learning.

That is a big thing for us, learning and developing and keeping our skills up to date. We do training courses through companies such as Penrite, Ryco, and NGK, and keeping up to speed with what is happening in the industry is especially crucial with electric cars now on their way.

We are very aware of them and are keeping an eye on developments and training opportunities. We haven’t seen one here in the shop yet, but we know they’re coming.

What do you do with your spare time, if you have any? good and bad weeks. We are not perfect, FB: I am very family oriented and always but we learn from those mistakes, are a running around taking my children great team and treat our customers to their after school activities such like family and friends. Some CLICK as dancing and swimming or customers, of course, want to get TO VISIT THE SOUTHEAST whatever it may be. I also like in and out and that's fine, but we AUTO MECHANICAL to shop, see my friends and, if I offer an all-round positive familyWEBSITE have time, I binge on Netflix! friendly experience.

16 | Motor Trader December 2018/January 2019

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18 | Motor Trader December 2018/January 2019

M

TA QUEENSLAND HELD its annual Industry Dinner at the W Hotel in Brisbane hotel on November 10. More than 200 guests from across the state were in attendance, including MTA Queensland members, industry stakeholders, corporate partners of the Association, political representatives and friends, family and colleagues of the MTA Institute Apprentice of the Year nominees.

Hosted once again by the brilliant Shane Jacobson, the Industry Dinner’s theme was ‘New World Automotive’ – a reflection of the evolution of the industry as new technology and concepts begin to make their mark.

That theme was expanded upon by Dr Brett Dale, CEO of MTA Queensland, during his opening address. Dr Dale spoke about the future of mobility and transportation, the speed of change, and how crucial the automotive industry will continue to be to the country.

“The reality is that Australia’s prosperity depends very much on our ability to service the nation through automotive’s core services,” he said.

“As a nation, we hear about the impact of technological disruption together with the possibilities that it may bring

VIDEO: MTA QUEENSLAND'S 2018 YEAR IN REVIEW

“. . . THE INDUSTRY DINNER’S

THEME WAS ‘NEW WORLD AUTOMOTIVE’ – A REFLECTION OF THE EVOLUTION OF THE INDUSTRY AS NEW TECHNOLOGY AND CONCEPTS BEGIN TO MAKE THEIR MARK.” us. What we need to appreciate is that the technology within the automotive industry will change every other industry and underpin the social, economic and environmental benefits to all Australians.

Indeed, the challenge for us is to posture business to lead and wait for no one.

That is key to our success. Change is inevitable, and the time is now to act and prepare for those changes.”

The evening’s special guest speaker was December 2018/January 2019 Motor Trader | 19

Fionna Blackburne

COMMUNITY AWARD AWARDED TO FIONNA BLACKBURNE and the team from Southeast Auto Mechanical for the delivery of the Women On The CLICK TO Move course – a VISIT THE free program that SOUTHEAST AUTO MECHANICAL offers women the WEBSITE opportunity to learn basic vehicle maintenance skills.

20 | Motor Trader December 2018/January 2019

drift racing superstar Jake Jones.

The 28-year-old Jones is one of a handful of Australians to have competed in the D1GP drift series in Japan and the Red Bull China drift series. He also has a Pro Formula Drift USA licence and, not surprisingly considering his profession, pilots a drifting car - a 1000hp tyre-shredding monster – that is truly something special.

During his address, which covered his passion for drifting and how he had worked to break into the sport and build his career, Jones compared his own journey to that of the MTA Institute apprentice of the year nominees, and he had a wise piece of advice to share.

“If you stick to what you love and are committed to it, you can get to wherever you want. If you want to do something, put everything into it and you’ll seriously achieve it.”

A major feature of the Industry Ball is the recognition of the tremendous work of MTA Queensland members and the innovative work of start-ups and businesses that have worked with the MTAiQ Innovation Hub. Through the

Jake Jones

“IF YOU STICK TO WHAT YOU

LOVE AND ARE COMMITTED TO IT, YOU CAN GET TO WHEREVER YOU WANT. IF YOU WANT TO DO SOMETHING, PUT EVERYTHING INTO IT AND YOU’LL SERIOUSLY ACHIEVE IT.” Community Award and the Innovation Award, MTA Queensland shines a spotlight on the work done by member businesses within the communities they serve and the creative ideas and concepts that are being developed and that serve to advance the industry.

This year, the Community Award was presented to Fionna Blackburne and the team from Southeast Auto Mechanical for the delivery of the Women On The Move course – a free program that offers women the opportunity to learn basic vehicle maintenance skills. The Innovation Award was presented to Greg McGarvie of ACE-EV, a company that is a leader in the electric vehicle space and is set to manufacture a range of EVs –

Greg McGarvie

INNOVATION AWARD AWARDED TO ACE-EV for its work in developing and assembling a range of electric cars and light commercial vehicles – the ACE Cargo, CLICK ACE Yewt and TO VISIT ACE Urban - that THE ACE-EV WEBSITE will be brought to market in Australia in the coming months.

December 2018/January 2019 Motor Trader | 21

Apprentice of the Year Jack Goodrich (right) with his MTA Institute trainer Zak Zuiderduin

from light commercial vehicles to a nimble city car - in Queensland.

The highlight of the evening, however, was the recognition of some brilliant talent via the MTA Institute Apprentice of the Year Award, presented this year by Michael Sykes, Deputy CEO of MTAA Super.

12 apprentices from across the state had been nominated, and the award, and

“THERE ARE SO MANY PEOPLE TO THANK . . . I’D ALSO LIKE TO SAY CONGRATULATIONS TO ALL THE OTHER NOMINEES WHO ARE HERE – YOU GUYS DESERVE THIS EVERY BIT AS MUCH AS I DO.”

The 2018 Apprentice of the Year nominees were joined on stage at the Industry Dinner by 2017 Apprentice of the Year winner Elliott Lemmon (front row, right)

22 | Motor Trader December 2018/January 2019

Youngcare CEO Anthony Ryan

Members of the MTA Queensland and MTA Institute Boards

the prize of $2000, went to Jack Goodrich, a 27-year-old recently qualified light vehicle mechanic from Twidale Auto & Motorcycles in Goondiwindi.

Jack’s intelligence, work ethic, passion for the trade and desire to always do his very best made him an outstanding nominee. although, given the calibre of the other nominees, picking one apprentice was, as it is every year, a tough decision for the judges. And that was something Jack noted in his own award acceptance speech as he thanked his employers, trainer and the MTA Institute.

“There are so many people to thank - my trainer Zak and my generous bosses Ben and Melissa . . . I am 100 per cent indebted to them for this opportunity. I wouldn’t be here if it wasn’t for them,” said Jack. “I’d also like to say congratulations to all the other nominees who are here – you guys deserve this every bit as much as I do.

“I’m told there are probably 1500 apprentices across Queensland that MTA Institute are training at any one time.

That is a lot of people to get through the industry and they are the future, so good on MTA Institute for training them and doing such a good job. They have been really good

to me and a lot of other guys I know.”

Towards the end of the evening’s formalities, an auction was held to raise money for Youngcare, MTA Queensland’s charity partner.

Youngcare works to help young people with high care needs through the building of housing and providing grants. And following an impassioned address by Youngcare’s CEO Anthony Ryan, the auction raised more than $7000 as the bids came flying in for a range of items from holidays to helicopter flights, training courses to champagne. Bidding was particularly lively for a 1.5-litre bottle of 2004 vintage Penfolds Grange that eventually fetched a whopping $2000.

MTA Queensland extends its thanks to the generous donation of auction items from I-CAR, MIGAS Apprentice and Trainees, Mazda, Triple Eight Race Engineering, the AADA, and John Tyquin of GOA. The 2018 MTA Queensland Annual Dinner was a truly memorable evening, and the association thanks our guests, friends and sponsors for making it so memorable.

We look forward to doing it all again in 2019.

December 2018/January 2019 Motor Trader | 23

Michael Sykes, Deputy CEO of MTAA Super; Jack Goodrich; Dr Brett Dale, CEO MTA Queensland; and Shane Jacobson

JACK GOODRICH: 2018 APPRENTICE OF THE YEAR

J

ACK GOODRICH, A recently qualified light vehicle mechanic with Twidale Auto & Motorcycles in Goondiwindi, is the MTA Institute Apprentice of the Year for 2018.

Presented with the accolade at the MTA Queensland Industry Dinner on 10 November, Jack, 27, said he was humbled to receive the award and shocked when his name was called out – a feeling that, a few days later, he was still not quite able to shake.

“It’s still a bit surreal,” he said. “It was a massive surprise, a real shock. I didn’t think I would win. You think about it, of course, but it never feels like a realistic expectation.

“It’s nice to be recognised but I still don’t feel like I really deserved it as a lot of the other boys did really good work. I never really felt I had done anything that exceptional. It might take a while to sink in!”

24 | Motor Trader December 2018/January 2019

Attending the Industry Dinner with Jack were his dad Tony and fiancé Chandni, both of whom were, of course, extremely proud of his accomplishment.

“They were pretty excited,” said Jack. “I think my fiancé said she was proud of me about 20 times, which was very nice. I’ll take that!”

Equally proud were Mel Jack Goodrich and Ben Twidale, Jack’s bosses at Twidale Auto & Motorcycles. Though they were unable to make it into Brisbane for the event, Melissa said the couple, and indeed the whole team at Twidale, were kept up to date with proceedings via phone messaging.

“We were talking to Jack throughout the night via messenger,” said Melissa. “We have a group chat set up with all our staff and he was able to keep us all informed, and that was great because this – seeing

one of us reach this height – is something that makes the whole team proud.”

Jack has travelled an interesting road to get to the Apprentice of the Year award.

At one time, the automotive industry was not the industry in which he seemed destined to carve out a career. Go back a few years and Jack was studying a degree in biomedical science before completing his honours year in a Brisbane laboratory in the field of stem cell research.

From there to repairing and maintain cars in a workshop does seem like something of a leap.

“I had always wanted to do an apprenticeship but, like many people, I went to university because that’s what was expected to get a good job,” said Jack. “But I knew it wasn’t for me and when I finished my honours, I went to work at a bicycle shop and intended to become a bike mechanic. However, Chandni got a job as a paramedic in Goondiwindi, so we ended up moving out there.”

“I DIDN’T THINK I WOULD

WIN. YOU THINK ABOUT IT, OF COURSE, BUT IT NEVER FEELS CLICK TO LIKE A REALISTIC VISIT THE TWIDALE AUTO EXPECTATION.” & MOTORCYCLES WEBSITE

The team from Twidale: Katrina Dunn, Daniel Brewer, Ben Twidale, Matt Endacott, Melissa Twidale, Jack Goodrich and Dave Dwyer

Although always interested in cars, it wasn’t until Jack reached Goondiwindi and secured an apprenticeship with Twidale that a career in automotive became a reality. And there might not be a better place to learn the trade than Twidale. With the company comprised of an automotive service and repair workshop, a Suzuki and Kawasaki dealership, and a 4x4 business, there’s opportunity to work on a wide range of vehicles, which makes for a pretty solid grounding for any apprentice.

And Jack made a good impression right from the start.

"I remember when Jack first came here, and Ben told him to replace a starter motor. Jack wanted to know why we were replacing it and why it had failed. Ben told him that after they had replaced the old one, they could pull it apart to see what had gone wrong,” said Melissa.

“That was great because it showed Jack wanted to know and understand what had gone wrong. And that is a valuable thing because you want apprentices to understand what you’re doing - you don’t want them just to be parts fitters.”

Jack’s desire to learn and develop his skills was part of what made him such an outstanding apprentice and a pleasure to work with.

“Jack always gives 100 per cent and leaves nothing behind,” said Zak

Left: Jack Goodrich with Melissa and Ben Twidale Below: Jack with his dad Tony and fiance Chandni

Zuiderduin, his MTA Institute trainer.

“During his training, for example, he would always be one step ahead. When I opened new units, he would work on them so that when I came back to do the training on those units, he already had good basic knowledge of the subjects and we needed to just tune the finer points.

“He was a terrific student - passionate about learning and very enthusiastic.

The training sessions were something he looked forward to and that made my job very easy.”

While Jack may not yet be convinced that he deserved the Apprentice of the Year win, there’s no doubt he was an outstanding apprentice and is a damn good bloke. The evidence of that was clear at the Industry Dinner when, after hearing about the work of MTA Queensland’s charity partner Youngcare, Jack promptly donated his $2000 prize to the organisation.

It was an act of generosity that made more than few jaws drop.

“I didn’t think that I really needed it,” said Jack. “Youngcare do a lot of really good work, and I thought it would go a lot further with them than it would with me.

It just made sense - it wasn’t my money in the first place and I wasn’t expecting it, so 26 | Motor Trader December 2018/January 2019

why not give it to someone who really needs it?”

While the donation was accepted, MTA Queensland did ensure that Jack received $1000 to help him celebrate his award win in style.

So, what happens now? Well, there’s a wedding to organise, and with his fiancé Chandni securing new employment in Stanthorpe, a move is also on the cards in the new year.

It’s a tough call for Jack to make – the family-like environment at Twidale will be missed - but life goes on and the move may be a spur to more training.

“Mel and Ben have been very good to me and I want to give them as much as I can before my wedding in February when I leave,” said Jack. “I don’t have a job organised in Stanthorpe yet, but I would love to find a work as a mechanic or possibly even in a new trade – I’ve always been interested in the electrical side of things, as well as paint and panel.”

Whatever direction he ends up taking, Jack will, said Zak, be a great ambassador for the industry as his career develops.

“Jack will succeed at anything he puts his mind too,” he said. “The question really is where does he want to go?”

VIEW PAST ISSUES OF MOTOR TRADER MAGAZINE AT WWW.MTAQ.COM.AU/PUBLICATIONS

October 2018 Motor Trader | 27 CLICK HERE TO ACCESS PAST ISSUES OF MOTOR TRADER

MTAQ Racing

HIGHS AND LOWS AS MTAQ RACING TEAM CLOSES OUT THE 2018 SEASON

T

HE MTAQ RACING Team had its final hit out for 2018 in November at Round 5 of the CAMS Queensland Racing State Championships.

It’s been a year of highs and lows for the team. In March, a brilliant, and problem free, run in the Federal Tyres Excel Challenge at Bathurst saw driver David Wood pilot the Excel to a 3rd place finish.

Unfortunately, niggling mechanical issues plagued the car through the year and while the Excel, when fit and healthy, was a match for any other car on track, those issues meant a serious championship challenge never materialised.

Round 5 at Warwick’s Morgan Park Raceway was representative of the year - a 28 | Motor Trader December 2018/January 2019

“I HAVE TO SAY I THOROUGHLY

ENJOYED RACE 2 . . . WE WERE ABSOLUTELY HAULING IN THE LEAD GROUP AT THE BACK END OF THE RACE AND WE WERE THE FASTEST CAR ON THE TRACK IN THE DYING STAGES.” weekend of highs and lows and a ‘what might have been’.

“Friday practice went reasonably smoothly,” said David. “We did try new brake pads from an alternative manufacturer to see if we could make a gain in the braking performance of the car,

but while they were good for a lap or two, they didn’t give us any longevity, so we chose to stick with the combination we had been running. We’ve earmarked that area for further investigation in the off season.

“We did some set-up work but didn’t really hit the sweet spot. However, we were still able to set a best lap time at the circuit on Friday afternoon, so we were looking strong for Saturday.”

With things looking rosy, it was a disappointment that the team managed only an 11th-place starting position following qualifying - a result that saw them put Fridya's practice day tyres back onto the car.

“Doing that was like the waving a magic wand,” said David. “The handling balance returned, and the car was quick again.”

Aggressive racing in a well-balanced car saw David fight his way to a 5th place finish in the first race, but while the team’s confidence grew with the result, they were quickly brought back to earth when slugged with a 10-second time penalty for a start-

line infringement – a penalty that saw them moved back to 13th position on the starting grid for race 2 instead of the expected 5th.

Battling the disappointment, another aggressive drive from David to finish 6th in race 2 was further proof that when car and driver are on song, they are a match for anyone.

“I have to say I thoroughly enjoyed race 2,” said David. “We were absolutely hauling in the lead group at the back end of the race and we were the fastest car on the track in the dying stages.

“The car is terrific over a distance and It was a terrific race, but we simply just started too far back. This has been the story of our year.”

After a good result to end Saturday’s racing, confidence was high going into race 3 on Sunday, and things got off to a good start. David had piloted the Excel into 5th by the second corner and was on the bumper of the four-car leading group.

However, the mechanical gremlins that seemed to have disappeared, suddenly December 2018/January 2019 Motor Trader | 29

MTAQ RACING TEAM

THANKS

SPONSORS MTAQ RACING FOUNDATION PARTNER

MAJOR PARTNER

MAJOR PARTNER

OFFICIAL TOOL PARTNER

“THAT CAPPED OFF WHAT HAS BEEN A BIT OF A HORROR YEAR FOR US, BUT NOT ONCE HAS OUR TEAM GIVEN UP OR LOST SPIRIT, AND THAT JUST MAKES US ALL THE HUNGRIER FOR SUCCESS, AND WE ARE COMMITTED TO DELIVERING IN 2019.” returned with a vengeance.

“Halfway round the first lap, the abhorrent luck that has plagued our year struck again and the gearbox failed, putting us out for the remainder of the weekend,” said David. “It was another bitter blow, especially after Saturday’s huge effort.

“The component that failed – the gear selector fork - is a common weakness with the Excel gearbox, and everybody is running the 'gearbox gauntlet'. In fact, 2017 champion Brock Giblin broke the same component on the same lap. At every race meeting someone has this issue, and there is an update coming in the 2019 rules that will allow us to custom-make our own replacement part. We haven’t had a problem with our transmission in the time 30 | Motor Trader December 2018/January 2019

we have been in the class, and we carefully service the gearbox periodically . . . it’s just one of those things.

“That capped off OFFICIAL INSURANCE PARTNER what has been a bit of a horror year for us, but not once has our team SIGNAGE AND DESIGN PARTNER given up or lost spirit, and that just makes us all the hungrier for OFFICIAL LUBRICANT PARTNER success, and we are committed to delivering OFFICIAL TYRE PARTNER in 2019.

“One interesting fact from this year was that Frank Mammarella, ENGINEERING AND INNOVATION PARTNER who won the championship, didn't win a race, didn't get a pole position, and never took out a fastest lap.

“He was, however, a model of consistency – he finished every race and was always around the front pack somewhere. It was a textbook way of winning a title.

“Had it not been for our issues, I wonder what might have been!”

An Eye on Innovation

KATHY WINKCUP CHIEF FINANCIAL OFFICER GENERAL MANAGER INNOVATION

T

HE MTAIQ TEAM have had an extremely busy few weeks as 2018 draws to a close.

At the beginning of November, the team attended the Something Digital event in Brisbane that showcased the innovative businesses and initiatives based in Queensland, and which featured workshops and sessions on subjects including Blockchain technology, artificial intelligence, robotics, and harnessing 5G communication.

We also attended the AI (Artificial Intelligence) summit in Brisbane - an event at which MTA Institute Board member and QUT Robotics Professor Michael Milford gave a presentation.

The Urban Motion conference during November saw the team - led by Chief Technology Innovation Office James Orr, and MTAiQ Community Manager Nathan Luu - represent the Association at an event that focused on Mobility and Smart cities.

James took part in a couple of engaging discussions on the event's agenda 'Engineering Mobility in and Between Smart Cities' and 'Australia China collaboration in Smart Cities'.

These discussions focused on topics such as the future of transport systems and the part to be played in that future by

32 | Motor Trader December 2018/January 2019

autonomous electric cars, flying cars, the hyperloop and even scramjet commercial aircraft, as well as the opportunities for collaboration between China and Australia to build upon the expertise, technologies and business models being developed in each nation.

At the end of the month, Nathan travelled to Townsville to take part in the Advance Regional Innovation Program (ARIP) conference, focusing on the collaborative efforts with other ARIP partner organisations.

The ARIP program aims to turn Queensland regions into hubs for innovation and enterprise and enable local entrepreneurs, business leaders and key industries to collaborate closely and with government to 'harness innovation and unlock business potential, strengthen existing industries and prepare regional Queenslanders for jobs of the future'.

As well as these events attended by the MTAiQ team, MTA Queensland's CEO, Dr Brett Dale, represented the Association at a number of innovation and technologybased forums. It would take too long to mention them all, but among them were meetings with the Department of Transport and Main Roads on Mobility as a Service (MaaS), and a state government forum on future work skills and how to train the workforce to be ready for the new technologies being developed.

You may have noticed that some of these events focus not on the technology itself, but on how that new technology will be utilised to shape the mobility solutions of the future. And that is a truly important discussion. While electric vehicles, autonomous vehicles, even flying vehicles, tend to grab the headlines - who isn't intrigued by the thought of have a quick nap on the way to work while the car

Smart cities and the future of mobility will be a focus of the Carmageddon 3 conferen ce in March 2019

negotiates the traffic on your behalf - how FINALLY our infrastructure, our cities and towns, The MTAiQ Innovation Hub is are shaped to best use these technologies tasked not only with with assisting existing is at least as important. auto businesses to capitalise What form that infrastructure takes on opportunities that continue to arise will have long-lasting ramifications as the industry evolves, but also to for both our society and, of course, the bring together entrepreneurs, startautomotive industry. It is why MTAiQ up businesses, mentors, investors, and MTA Queensland are so invested in commercial partners and industry experts being involved and proactive in those to collaborate on digital disruption and discussions. emerging tech.

And it is also why we will be hosting the We are ready and willing to help anyone third Carmageddon conference in March with a cracking idea that could make a next year, here at MTAiQ. difference in the automotive industry.

On the agenda for discussion will So, if you think you have just such an be smart cities and the future of idea, then get in contact with us mobility, rewnewable fuels, and we have the resources to help CLICK digital technologies such as TO SUBMIT make your idea a reality. As blockchain, and much more.

YOUR IDEA philosopher Alfred North TO MTAIQ A list of influential guest Whitehead once said: “Ideas speakers will be presenting on won’t keep. Something must be these topics and if you want done about them.” to know the direction that the We look forward to hearing automotive industry will be heading, from you. and learn about the technologies behind I hope you have a tremendous time over that move, I strongly urge that you the next few weeks celebrating Christmas attend. The pace of change will not be and the New Year, and I'll see you in slowing down and keeping abreast of the February when Motor Trader returns. developments that will impact us all has never been more important.

Until then.

December 2018/January 2019 Motor Trader | 33

Auto innovation news

EV EXPO A WATERSHED MOMENT IN AUTO INDUSTRY EVOLUTION

A

USTRALIA GOT A peek into the future on November 10, when the EV Expo opened its doors to the public in Brisbane.

Organised by the Australian Electric Vehicle Association (AEVA) and held at the Brisbane Convention and Exhibition Centre, the Expo attracted more than 5000 visitors to a showcase of electric vehicle (EV), battery and charging technology.

Included amongst the featured displays were electric scooters, bicycles, vans, utility vehicles, even a waste compactor truck. The stars of the show were, however, the cars, and while the high-end, high-performance Tesla Model S and Jaguar I-Pace garnered

34 | Motor Trader December 2018/January 2019

VIDEO: IONIQ ELECTRIC

plenty of interest from the crowd, a solid argument could be made that the most popular vehicles on display were the ‘affordable’ cars from Hyundai and Nissan.

The Hyundai Ioniq, which has an

88Kw/295Kw electric motor, a range of 280km and comes with a smorgasbord of high-tech and safety goodies, hasgone on sales at a mid-$40,000 price range.

The company’s electric Kona SUV, which has a 150Kw/395Nm electric motor, and a range of 482km, will follow the Ioniq into the local market early in 2019 with a price speculated to be in the mid-$50,000 range.

That’s still a lot of money, of course, but it’s not mad money, and along with other EVs that are either already on sale here or will be soon - such as the new Nissan Leaf (to go on sale here next year) and the Renault Zoe (available now) - herald the

start of an influx of relatively affordable EVs to our shores.

The EV Expo was not just about displaying EVs and associated technology to the public. On the Friday, the AEVA held a conference at which a number of speakers, from businesses and institutions involved in the EV sector, gave presentations.

December 2018/January 2019 Motor Trader | 35

Auto innovation news

XXXX

Included amongst the presenters were representatives from ACE-EV Group, which is preparing to manufacture a range of electric cars and light commercial vehicles; Tritium, a leading battery charging company; and Sea Electric, developers of electric trucks and vans.

The CSIRO, Queensland government

36 | Motor Trader December 2018/January 2019

and Queensland University of Technology (QUT) were also represented, as was the MTA Institute, with General Manager Paul Kulpa delivering a presentation not only on the skill sets and work requirements that will be needed within the automotive industry as EVs become more popular, but on the training options that are currently available, or are in development, by the Institute. “We know the EV tsunami is coming and it was interesting to hear from all facets of industry - from EV manufacturers to battery suppliers, retailers and academics – about what infrastructure will be necessary to support these vehicles, what their impact on the electrical grid may be

and what government needs to do to assist industry,” said Mr Kulpa.

“My presentation was about the current and future workforce implications on the automotive retail, service and repair sector and what will be required to upskill the workforce to service these vehicles.

“It was a very informative event and while I sometimes feel that there are more questions than answers, one thing we know for certain is EVs are coming.”

For Graeme Manietta, Chairman of the Queensland branch of the AEVA that hosted the Expo, the event could not have been a greater success and heralds a landmark moment for the EV sector in Australia.

“We were overwhelmed by the public response,” he said. “We wanted to count people as they entered the hall, but when we opened the doors it was like the Boxing Day sales at Myers! By about 2pm we stopped trying to count, but by then we’d had more than 5000 people come through.

“It was a busy day for the staff manning the displays too,” Graeme added. “They said they were unable to catch a breath

until about 3:30pm and were quite stunned at the number of people who came and the interest in EVs.” It wasn’t just the vehicles that had the public intrigued. On the Saturday, a 100seat theatrette had been set up for guest speakers to deliver presentations and those, said Graeme, proved to be almost as popular as the cars.

“What stood out for me was how busy the theatrette was – it was standing room only for much of the day,” he said. “Those presentations were about educating the public on the vehicles, about charging, about range and on the health benefits of EVs, and people were clearly very interested in those subjects.

“This is a watershed moment for the EV sector and for the Expo,” he added.

“Next year, we expect to have double the number of EV models – including ones from BMW, VW and others that are coming to market soon – and we are expecting to double the size of the show.

It’s exciting to see that EVs have entered the mainstream now.”

December 2018/January 2019 Motor Trader | 37

Auto innovation news

Toyota Australia partners with Hobson’s Bay City Council to undertake a trial of hydrogen-electric vehicles

TOYOTA PARTNERING WITH MELBOURNE COUNCIL FOR HYDROGEN FCEV TRIALS

I

N AN AUSTRALIAN first, Toyota Australia is partnering with a Melbourne council for a real-world trial of hydrogenelectric vehicles.

Three Toyota Mirai Fuel Cell Electric Vehicles (FCEVs), the first of their kind to be driven by members of the public in Australia, will be provided to Hobson's Bay City Council in Melbourne's inner west for a 12-week trial.

During that period, the Mirais will be driven by council staff under a range of conditions and at different times of the day, just like any other vehicle.

38 | Motor Trader December 2018/January 2019

Toyota Australia's Manager of Advanced Technology Vehicles and Site Development, Matt MacLeod, said the trial will go a long way to normalising the new technology.

"We know that it's only a matter of time before CO2 regulations arrive in Australia, and that's why there is such a huge focus on zero emission vehicles like the Mirai," said Mr MacLeod.

"This trial is a step in the right direction and that's why we're excited to partner with Hobson's Bay City Council to see these Mirai used in a number of real-world applications.

"It's a great opportunity to highlight the fact that these cars drive just like any other vehicle, except they don't make any engine noise and emit nothing but water vapour.

"Like most hydrogen powered vehicles, the Mirai isn't currently available for sale in Australia, mainly because there isn't existing hydrogen refuelling infrastructure to support it," added Mr MacLeod.

The trial FCEVs will be refuelled at a mobile hydrogen refueller based at Toyota's former manufacturing site in nearby Altona - a 13-minute drive to Hobson's Bay City Council.

Hobsons Bay City Council Mayor Angela Altair said Council staff were looking forward to getting behind the wheel of the FCEVs. "Our staff will use the three Toyota Mirais to carry out their work for our community," said Cr Altair.

"We will feed back the experience of our staff to Toyota, so they can learn more about the experience and performance of these cars."

The trial with Hobson's Bay City Council will be the first of several trials run by Toyota Australia over the next three years, with the company planning to loan the Mirai FCEVs to participating companies or organisations for up to 12-weeks at a time.

FORD BUYS SCOOTER COMPANY TO PROVIDE CUSTOMERS A FIRST-LAST MILE SOLUTION

F

ORD, THROUGH ITS Smart Mobility unit, has acquired Spin, a dockless electric scootersharing company based in San Francisco that provides customers an alternative for first- and last-mile transportation. Spin has operations in 13 cities and university campuses across the U.S. The number of mobility options available to people has risen dramatically in recent years and in some situations, people use multiple forms of transportation during a single trip. Ford says the acquisition of Spin is designed to accelerate its efforts to provide micro-mobility solutions.

Ford says that scooters allow cities to offer an equitable last mile solution to their residents thanks to the relative affordability. Combined with ease of use and electrified power, scooters can also help reduce urban traffic congestion, parking limitations and pollution.

December 2018/January 2019 Motor Trader | 39

Auto innovation news

Mercedes-Benz GLC F-CELL

MERCEDES LAUNCHES FIRST EV FEATURING FUEL CELL AND PLUG-IN HYBRID TECH

M

ERCEDES-BENZ HAS DELIVERED the first GLC F-CELL vehicles to customers in Germany.

The GLC F-CELL features both fuel cells and a battery drive which can be charged externally using plug-in technology.

Two carbon-fibre-encased tanks in the vehicle floor hold 4.4 kg of hydrogen and with fuel consumption at around 1kg/100km, the GLC F-CELL achieves around 430 hydrogen-based kilometres.

In hybrid mode, it delivers an additional 51km on a fully charged battery. Power output is 155Kw. The GLC F-CELL has four operating modes: • HYBRID: the vehicle draws power from both energy sources. Power peaks are handled by the battery, while the fuel 40 | Motor Trader December 2018/January 2019

cell runs in the optimum efficiency range.

• F-CELL: the state of charge of the high-voltage battery is kept constant by the energy from the fuel cell. Only hydrogen is consumed.

• BATTERY: the GLC F-CELL runs allelectrically and is powered by the highvoltage battery. The fuel cell system is not in operation.

• CHARGE: charging the high-voltage battery has priority, for example in order to recharge the battery for the maximum overall range prior to refuelling with hydrogen or to create power reserves.

In all operating modes, the system features an energy recovery function, which makes it possible to recover energy during braking or coasting and to store

regions with the focus on major cities which are already equipped with hydrogen filling stations. The SUV will be handed over successively to selected business customers in Germany and will be offered exclusively in the form of a fullservice rental model. This will include all maintenance and possible repairs together with a comprehensive warranty package covering the entire rental period.

From early 2019, other business as well as private customers will also be able to rent the vehicle via one of seven GLC F-CELL outlets throughout Germany.

Infrastructure that can support the SUV is continuing to develop. Together with its partners in the H2 Mobility joint venture, Daimler plans to have 100 stations in the network by the end of 2019 with the long-term objective being as many as 400 hydrogen refuelling stations. Similar infrastructure projects are being promoted in Europe, the USA and Japan.

Members first, always.

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it in the battery.

Alongside various national and regional ministries, the first customers in the German market include Deutsche Bahn, the German railway company. Further handovers will also be made this year, including to the companies Air Liquide, Shell, Linde AG and also the cities of Stuttgart and Hamburg. Other business as well as private customers in Germany will also be able to have access to the GLC F-CELL from the spring of 2019 via Mercedes-Benz Rent.

The market launch of the GLC F-CELL is taking place in selected metropolitan

We exist solely to benefit you.

Whether you’re paying your team’s super, or building your own, we have the tools, resources and people to help you make financial decisions that work for you.

To find out how we can support you, call us or visit our website today.

1300 362 415 mtaasuper.com.au/get-started

This document is issued by Motor Trades Association of Australia Superannuation Fund Pty. Limited (ABN 14 008 650 628, AFSL 238 718) of Level 3, 39 Brisbane Avenue Barton ACT 2600, Trustee of the MTAA Superannuation Fund (ABN 74 559 365 913). The information provided is of a general nature and does not take into account your specific needs or personal situation.

You should assess your financial position and personal objectives before making any decision based on this information. The MTAA Super Product Disclosure Statement (PDS) can be obtained by calling MTAA Super on 1300 362 415 or visiting mtaasuper.com.au/handbooks.

You should consider the PDS in making a decision.

December 2018/January 2019 Motor Trader | 41

Auto innovation news

CONTINENTAL AIMS TO STRENGTHEN NETWORK OF AI EXPERTS

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ECHNOLOGY COMPANY CONTINENTAL intends to increase its team of experts in the field of artificial intelligence (AI) by 2021 from its current figure of around 400 employees to approximately 700 employees.

Continental cited the figure during its first international AIR (Artificial Intelligence and Robotics) Days that brought close to 200 Continental experts in AI and robotics to exchange information about current developments.

Experts from ten countries and three continents exchanged ideas, including ideas about the opportunities and potential for AI in Production and Logistics and its use in the field of advanced driver assistance systems.

Guest lectures from a number of research institutes were present at the Continental’s AIR Days and participants discussed new approaches for optimising neural networks and the continuous learning process of mobile robots.

“Our experiences of collaborating with the various international research institutes clearly show that pooling knowledge proves worthwhile very quickly – especially in the field of AI research,” said Demetrio Aiello, Head of Artificial Intelligence & Robotics at Continental.

42 | Motor Trader December 2018/January 2019

“We will also continue to expand these research networks in the future. Even merely the shared use of available data from Product Development and Production allows us faster access to AI systems that have already been validated for safer products and more efficient processes.”

Continental is collaborating with NVIDIA, Baidu and many other research institutes in this field, including the University of Oxford, the Berkeley DeepDrive (BDD) at the University of California, the Technische Universität Darmstadt, the German Research Center for Artificial Intelligence and the Indian Institute of Technology Madras (India).

In Budapest, Hungary, the Continental Advanced Driver Assistance Systems business unit opened a centre of excellence for deep machine learning in May 2018.

“Continental will become an ‘AIempowered company’,” said Mr Aiello. “On the product side, we will deploy artificial intelligence to automate mobility. This will make commuting and traveling easier for us all. In process automation, artificial intelligence will make our employees’ work easier. Monotonous tasks will be further automated and relevant information from a huge volume of data will be more identifiable.”

MTAiQ: THE INNOVATION HUB FOR THE AUTOMOTIVE INDUSTRY

Do you have an idea, a concept or an innovation that could make a difference in the automotive world? Do you need assistance in taking that idea to the next step in its development and to the wider world?

The auto industry is evolving quickly – technology is pushing the industry forward in directions we could scarcely imagine a decade ago and in another 10 years the vehicles that will be cruising our highways and byways (and maybe skyways!) will be vastly different to what we see today.

New ideas and new thinking are the fuel of this evolution and MTAiQ has a mission to not only help nurture new concepts, but to educate and assist the industry to adjust to, and embrace, this evolution.

At MTAiQ, we know there are creative and innovative thinkers and doers in the automotive sector who are constantly working on new ways to advance their business and their industry – and we are here to help.

With a purpose-built workshop, hot-desk working area with high-speed internet, an environment humming with start-up creativity, the backing of an association with more than 80 years working for the automotive industry, and a dedicated team with links and contacts across the worlds of investment, research and government, MTAiQ can help give your idea the development and backing it needs to shift into top gear.

Click here and submit your ideas, or problems that need solving, to MTAiQ for consideration. Come on . . . Let’s get started!

www.mtaiq.com.au/submit-idea December 2018/January 2019 Motor Trader | 43

Industrial relations

TED KOWALSKI INDUSTRIAL RELATIONS MANAGER

CODES OF PRACTICE UPGRADED THE QUEENSLAND DIVISION of Workplace Health and Safety issues various Codes of Practice (COP) from time to time to provide practical advice on how businesses can address workplace risks and hazards. Such COP’s were previously admissible in court proceedings for breaches of the Workplace Health and Safety Act to show that material existed to provide guidance on how to address various workplace hazards.

With recent changes to the legislation, these COP’s can now be used, in their

44 | Motor Trader December 2018/January 2019

own right, in prosecutions, to show that there were practical steps that could have been applied to prevent, or minimise, a particular workplace risk or injury.

While there are currently around 50 COP’s in existence, certain COP’s have specific relevance to the motor industry;• How to Manage Work Health and Safety Risks • Managing Risks of Plant in the Workplace • First Aid in the Workplace • Hazardous Manual Tasks • Managing Noise and Preventing Hearing Loss at Work • Managing the Work Environment and Facilities • Spray Painting and Powder Coating Copies of these, and other, CLICK TO VISIT THE MTAQ COP’s can be downloaded KNOWLEDGE from our website and BASE should form part of any health and safety system a business may implement.

PUBLIC HOLIDAYS FOR 2019 The gazetted Public Holidays for 2019 New Year’s Day Tuesday 1st January 2019 Australia Day Monday 28th January 2019 Good Friday Friday 19th April 2019 Easter Saturday Saturday 20th April 2019 Easter Sunday Sunday 21st April 2019 Easter Monday Monday 22nd April 2019 Anzac Day Thursday 25th April 2019 Labour Day Monday 6th May 2019 Brisbane Show Day Wednesday 14th August 2019 Queen’s Birthday Monday 7th October 2019 Christmas Day Wednesday 25th December 2019 Boxing Day Thursday 26th December 2019

Auto news

MTAA SUPER AND R U OK? LAUNCH NEW CAMPAIGN FOR THE MOTOR TRADES INDUSTRY

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TAA SUPER AND R U OK? – the national charity that aims to inspire and empower everyone to meaningfully connect with people around them and support anyone struggling with life - have developed a set of resources that encourage people in the motor industry to better support each other during life’s tough times.

The new initiative comes as MTAA Super CEO. “This campaign an analysis of insurance death claims by better equips our members to notice MTAA Super members over a six-year period found that claims relating to when someone’s struggling and have suicide made up 13.5 per cent of the total. the confidence to reach out and support The ‘It takes a real workmate to ask R U them long before they’re in crisis.”

OK?’ campaign aims to help workmates “We believe the resources we have get past what can feel like an awkward developed with MTAA Super will build conversation when talking about emotions an individual’s confidence to have and life’s challenges. It also hopes to regular conversations about life’s ups remove the barriers that might stop people and downs,” added Brendan Maher R U from offering or asking for support.

OK? CEO. “We don’t have to be experts The new resources include a practical to support a workmate who’s struggling. guide to asking R U OK? of workmates, Listening and pointing people toward designed to help people manage these help-seeking pathways if it’s needed, conversations safely, sensitively and can make a big difference.” effectively. They also include free The joint MTAA Super R U OK? campaign was downloadable posters and digital assets. launched in November 2018. The new “We spend a lot of time at work, online resources (posters, flyers, so workmates are well placed to CLICK website) and help-seeking information TO VISIT notice the signs and changes that THE R U OK? can be accessed at www.ruok.org.au/ could indicate someone’s doing WEBSITE motortrades it tough,” said Leeanne Turner,

December 2018/January 2019 Motor Trader | 45

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PROTOTYPE OF ASTON MARTIN’S FIRST SUV BEGINS TESTING

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STON MARTIN HAS confirmed the prototype of the company’s first SUV - the DBX - has been tested along a demanding Welsh Rally stage by the company’s Chief Engineer, Matt Becker.

The company says this first test signifies the start of an extensive real-world testing program for the DBX during which the SUV will be subjected to a punishing regime that will ultimately see development prototypes of the tackle some of the world’s harshest environments.

Aston Martin says that the unique nature of DBX in its range means it requires a dedicated test program; one that features new processes, procedures and standards that reflect its all-purpose role.

“We have already developed and tuned DBX in the driving simulator, which has enabled us to make excellent progress in advance of the first physical prototype cars being available,” said Becker. “Still, it’s always a big day when you get to put

VIDEO: 2019 DBX - ASTON MARTIN’S FIRST SUV

the first actual miles on an early prototype and I’m delighted with the near perfect correlation between the simulator and this prototype. As an engineer, it’s genuinely exciting to get a feel for the car you’re working to create. DBX is a very different kind of Aston Martin, but we will be testing it in all conditions and across all terrains to ensure it delivers a driving experience worthy of the wings badge.”

DBX is scheduled to be unveiled in the last quarter of 2019.

December 2018/January 2019 Motor Trader | 47

Auto news

Next-generation Toyota Corolla sedan.

TOYOTA TRANSFORMS NEW-GENERATION COROLLA SEDAN

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OYOTA HAS REVEALED a nextgeneration Corolla sedan.

The new four-door version of the world's best-selling car made its global debut at the Auto Guangzhou motor show in China in November, more than a year ahead of its expected arrival in Australia.

The Corolla sedan will share many of the features and technology of the new Corolla hatch, including an all-new 2.0-litre petrol engine that produces 21 per cent more power than its predecessor but better fuel efficiency.

The highly rigid TNGA (Toyota New Global Architecture) platform improves torsional rigidity by 60 per cent, and includes increased use of ultra-high-strength steels and new structural adhesive

48 | Motor Trader December 2018/January 2019

technology for enhanced body rigidity and occupant safety.

The structure is complemented by a lower centre of gravity, new multi-link rear suspension and totally revised front suspension.

Wider tracks combine with the unchanged 2700mm wheelbase to improve

the Corolla sedan's on-road stance and stability while the 35mm lower bonnet affords improved visibility.

Inside, there’s a neat instrument panel and the driver's hip point has been lowered and moved rearward for improved comfort and control while helping to lower the vehicle's centre of gravity and improve front-rear weight distribution.

These changes, along with the reconfigured lower beltline, slimmer instrument panel, slimmer A-pillars and repositioned side mirrors, contribute to greater visibility.

Corolla sedan's 2.0-litre Dynamic Force in-line four-cylinder engine incorporates Toyota's latest D-4S system, lifting

maximum power to 125kW and peak torque to approximately 200Nm. The engine features high-pressure direct injection and low-pressure port fuel injection with VVT-iE intelligent variable valve-timing on the intake side and VVT-i on the exhaust. VVT-iE uses an electric motor instead of oil pressure to control the variable valve timing.

A new six-speed intelligent manual gearbox offers downshift rev-matching control and buyers can also specify a new Dynamic-Shift CVT with 10 sequential shift steps and a sport mode. There’s also a physical launch gear that results in smooth off-the-line acceleration.

Advanced safety technologies standard in every Corolla include Toyota's latest pre-collision system, active cruise control, lane trace assist, road-sign assist, automatic high beam, seven airbags and a reversing camera.

December 2018/January 2019 Motor Trader | 49

Auto news

Hyundai Ioniq Electric

HYUNDAI UNVEILS THE IONIQ ELECTRIC RANGE

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YUNDAI HAS REVEALED its triple attack on the ‘green-vehicle’ market with the release of the Ioniq range.

Choice for customers are a pure EV, a petrol/electric Hybrid and a Plug-in model, each with two trim levels, Elite and Premium.

The Ioniq Electric has an 88kW, 295Nm synchronous motor and high-voltage 28kWh lithium-ion polymer battery. There is 100kW DC fast-charging capability and Hyundai says the EV is good for a realworld driving range of 230km.

For charging, the Ioniq Electric can plug-in to a standard household socket, as well as into an AC charging station, or a specialised 100kW DC fast-charging station. Using a commercial 100kW DC fast charging station the EV can be charged up to 80 percent in as little as 23 minutes (or in 30 minutes when connected 50 | Motor Trader December 2018/January 2019

VIDEO: [IONIQ ELECTRIC] PRODUCT INFORMATION FILM

to a 50kW fast charging station).

A 6.6kW home charging station can be installed that can fully charge the EV in 4 hours 25 minutes. The standard In-Cable Control Box (ICCB) in the boot of every Ioniq Electric allows the battery to be charged via any household 240V AC outlet.

It takes approximately 12 hours to reach full charge from zero.

The Ioniq Plug-in comes with a 44.5kW,

170Nm synchronous motor and a rangeextending 1.6-litre GDi Atkinson cycle petrol engine/dual-clutch automatic combination that Hyundai says will deliver 1.1l/100km fuel economy. On electric only power, 63km is achievable from the 8.9kWh li-ion polymer battery.

The Ioniq Hybrid has a petrol/electric powertrain that teams a 1.56kWh battery and 32kW, 170Nm synchronous motor with the 1.6-litre GDi Atkinson cycle petrol engine and dual-clutch automatic to provide 3.4L/100km fuel economy.

As can be expected in new cars, the Ioniq range comes with an excellent range of hi-tech and safety systems.

Standard across the range is Hyundai’s SmartSense suite, offering Forward Collision-Avoidance Assist, Blind-Spot Collision Warning, Driver Attention Warning, Lane Keeping Assist – Line, Rear Cross-Traffic Collision Warning, Electronic Stability Control with Vehicle Stability Management, LED Daytime Running Lights, Emergency Stop Signal, Tyre Pressure Monitoring System, Rear view camera & park assist system, and Smart Cruise Control.

Inside, the Ioniq range adopts an 8.0-inch colour touchscreen multimedia system integrated into the dashboard.

The new system features a host of connectivity means, such as Bluetooth phone and audio streaming, and iPodcompatible AUX and USB sockets. Apple CarPlay and Android Auto are standard.

The supervision cluster displays a range of trip computer information, as well as system status and visual alerts from SmartSense and other safety systems.

The cluster can also present turn-by-turn directions from the satellite navigation system.

Hybrid and Plug-in Elite variants feature a 4.2-inch TFT LCD colour display, and Hybrid and Plug-in Premium variants and all Electric variants feature a high definition 7.0-inch TFT LCD colour display incorporating a virtual speedometer/ tachometer.

INTERIOR In keeping with the ‘green’ nature of the range, the interior of the Ioniq has some interesting features. Sugar cane byproducts contribute to 25 per cent of the soft-touch door trim panels, while recycled plastic, powdered wood and volcanic stone make up 10 per cent of the sustainable plastics used for other interior surfaces.

Bio-fabrics comprising 20 per cent sugar cane by-products are also used to

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manufacture the headlining and carpet.

Charcoal cloth seat trim features in Ioniq Elite, with a unique honeycomb pattern for Ioniq Electric. Charcoal leather trim is included in Ioniq Premium.

Hyundai says the Ioniq has benefitted from an Australian-specific localisation tuning programme, developed over thousands of kilometres of driving on a variety of uniquely Australian road surfaces.

The customer care program offers a suite of owner benefits including: Lifetime Service Plan, 5 Year Unlimited Km Warranty, complimentary Roadside Assist for 12 months on new vehicles, 1,500km complimentary first service, a dedicated Customer Care Centre, myHyundai –

exclusive owner website and customer events. When servicing with Hyundai, customers will also receive a 10 Year Sat Nav Update Plan, a Roadside Support Plan for up to 10 years and more.

The Ioniq range high-voltage battery warranty extends for 8 years or 160,000 kilometres.

PRICING Hybrid Elite Hybrid Premium Plug-In Elite Plug-In Premium Electric Elite Electric Premium

$33,990 $38,990 $40,990 $45,490 $44,990 $48,990

Energy Efficient Equipment Finance.

Receive a 0.50% p.a. discount on qualifying equipment and vehicles.

You can access a 0.50% p.a. discount and fund up to 100% of the purchase price when you finance qualifying energy efficient vehicles and equipment.

To find out more contact MTA Queensland on (07) 3237 8777 or email info@mtaq.com.au and they’ll put you in touch with a dedicated CommBank Business Banking Specialist.

Things you should know: Qualifying equipment includes cars with low CO2 and trucks or buses powered by an electric, hybrid, natural gas or regenerative drive/engine subject to our approval. Consider if this product is right for you. MTA Queensland may receive a referral fee from Commonwealth Bank of Australia for each successful referral (excludes existing customers). Fees, charges, terms and conditions apply. Commonwealth Bank of Australia ABN 48 123 123 124 AFSL and Australian credit licence 234945.

52 | Motor Trader December 2018/January 2019

Auto news

2019 Ford Mustang Supercar

FORD MUSTANG SUPERCAR COMPLETES SUCCESSFUL FIRST TEST

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ORD HAS ANNOUNCED the 2019 Mustang Supercar has completed its first laps at Queensland Raceway, Ipswich, ahead of its official homologation for the 2019 Virgin Australia Supercars Championship season.

A partnership between DJR Team Penske, Ford Performance, Ford Australia and Tickford Racing, the 2019 Mustang was driven by DJR Team Penske driver, Scott McLaughlin.

“What an honour to be the guy to drive the very first laps of the new Mustang,” said McLaughlin following the test. “Not only does it just look right, and sound awesome, but it feels right too – in terms of balance, settings – we’re starting off a great base as we develop the car for next year.”

McLaughlin and fellow DJR Team Penske

driver, Fabian Coulthard, shared driving responsibilities during testing around the 3.1-km layout.

“The Mustang Supercar is absolutely amazing,” said Mark Rushbrook, Ford Performance Global Motorsports Director.

“It joins the Mustang GT4, which we had the honour of showing at Bathurst this year, as well as our new NASCAR and NHRA Mustang in 2019. There’s a lot going on for Mustang, and to have the first Supercars test such a productive and rewarding step, fans have a lot to look forward to.”

The 2019 Ford Mustang Supercar will make its competition debut at the 2019 Adelaide 500, which takes place from February 29 – March 3, 2019.

December 2018/January 2019 Motor Trader | 53

C

S&COFFEE R A

1975 CHEVRO

54 | Motor Trader December 2018/January 2019

MAKE: CHEVROLET MODEL: 1975 MONZA ENGINE: 350 CHEVY OWNER: SIMON LILLINGTON OWNED SINCE: 2013

OLET MONZA

December 2018/January 2019 Motor Trader | 55

XXXX.

T

HE ‘60S AND ‘70s were a golden age for the muscle car. In Australia, we had our fair share of crackers – think the GTHO Phase III, the Monaro, the Torana, and XC Cobra – but it was in the U.S., where the muscle car was born, that the concept really blossomed.

Seemingly endless models of beefed-up motors rolled off production lines, with many of them becoming collectors’ items as well as some of the most famous names in auto history. There’s the Ford Mustang, Chevy Camaro, Pontiac GTO, Plymouth Barracuda, Dodge Charger, Chevy Chevelle SS, Plymouth Road Runner, Dodge Challenger . . . the list goes on.

Such was the number of muscle car models produced that there were, inevitably, some that failed to reach the revered status of those famous names, even though they too were absolute rippers.

The Chevy Monza is one such car.

56 | Motor Trader December 2018/January 2019

Made between 1975 and 1980, the Monza is a small, four-passenger car that was called the ‘Italian Vega’ by no less an authority than John DeLorean thanks to its rather nifty looks (that resembled that of the Ferrari 365 GTC/4) and the fact it was based on the Chevy Vega and its ‘H-body’ platform.

Initially, the Monza was to be powered by a rotary engine. However, that idea was shelved and a range of engines - from a 2.3-litre 4-cylinder through to 5.7-litre V8 were used instead.

The car sold well in its various guises – which included a ‘Spyder’ performance package and a 'Mirage' special edition – but never seemed to capture the hearts and minds of the muscle car community.

Today, the Monza is undergoing something of a re-evaluation by those looking for a well-priced classic car with a bit of grunt under the hood. However, according to Simon Lillington, owner of

Simon Lillington and the pretty awesom-looking Chevy Monza

December 2018/January 2019 Motor Trader | 57

this brilliant-looking 1975 model, they are still considered a ‘throwaway’ car in the U.S. “No one wants them for some reason, so you can pick them up for next to nothing,” he says. “For me, the importation costs were more than the car itself !

“They don’t pull big money and people turn them into drag cars and so on. That’s where a lot of them have gone and they’ve been chopped up, tubbed, tubed, framed and all that sort of stuff.”

The Monza, unheralded and overlooked as it is, is an unusual car for someone in Australia to want to get their hands on. For Simon, his interest in the car goes back to motorsport scene of the 1980s.

“Peter Brock had one in the Sports Sedan series, and Alan Moffatt ran an Imza version,” says Simon. “I thought it looked excellent, although the Imza did look quite different to mine because it had wide flares, a wing on the back and a cowcatcher on the front.

“Anyway, I knew I wanted to buy a V8 and, when I had the money, I began to look around for one.

58 | Motor Trader December 2018/January 2019

“A friend of mine, who knew where to look, said to get something from the west of the U.S., from the drier states where there was no snow and so on. He found three and the guy I eventually bought the car from was in San Francisco and had owned this car for 37 years.

“He had done plenty of modifications over the years, including changing the colour, which was red originally, and replacing the four-cylinder engine with a 327 V8.

“I did have someone have a look at it before I bought it and the body was in good shape. To be honest, I wasn’t worried about the mechanics of the car as I am a mechanic myself.

“Anyway, I had someone have a look at it, got some photos, spoke to the owner who told me all about the car, and then bought it.”

It took a while for Simon to get his hands on the Monza. He decided to get a new engine - a 350 short block - built and installed and that took a chunk of time.

However, after nine months of waiting, he finally got his hands on the car in late 2014.

While he took to driving it straight away, Simon, who now works in the pneumatics and hydraulics industry, has done a fair amount of work since the purchase.

“It has taken four years to get it to where it is today,” he says. “It had been sitting for quite a while, so I replaced a lot of seals, the tail shaft, the clutch and gearbox, and generally tidied things up and fixed bits and pieces. I also put air conditioning in it after I found a guy in California who had pulled another Monza apart and had a factory air unit available.

“While things have been changed, I’ve tried to keep the original feel to it,” he adds.

“It is considered modified but that doesn’t matter to me – if it looks right and drives nice, that’s what I want.”

And the Monza is, says Simon, a pretty good drive and, as an unusual sight on Australian roads, something of a headturner too.

“I drive it as much as I can, and do go to car shows and the like,” he says. “It’s not a show car but it certainly does get a reaction. I think, in its various guises such

as track cars and drag cars, that there are only about 20 in the country and a lot of times people will come up and ask what it is. In fact, they often ask if it’s a Mazda!

“As for the drive, well, it drives like a 1975 car! There are no cup holders, there is no Bluetooth, and unlike a lot of today’s cars, you’ve got to work a bit. It definitely has some get up and go and once you’ve started winding it up, it goes all right!”

While he has bought, built and sold various cars over the years – including some classic Holdens and a classic UKbuilt 3-litre Ford Capri, this one, says Simon, is a keeper.

“It is so different to anything else,” he says. “You don’t see many of them and it really is a great car.”

!

DO YOU HAVE A PRIDE AND JOY IN THE GARAGE THAT YOU WOULD LOVE TO SEE IN THE PAGES OF MOTOR TRADER? Contact Jonathan Nash at jonathann@mtaq.com.au and let’s see if we can share your classic with other members.

December 2018/January 2019 Motor Trader | 59

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GENERAL MANAGER MTA INSTITUTE

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S THE YEAR comes to a close, I’d like to reflect on what we’ve achieved, which has included: • MTA Institute maintaining its position as the leading private training provider in the automotive industry with 31 per cent of automotive apprenticeships in Queensland.

“LOOKING FORWARD TO 2019, WE WANT TO CONTINUE ON WITH THE GOOD WORK WE’VE ACHIEVED AND STRIVE TO BECOME GREAT.” • The Institute demonstrating flexibility in innovation in training delivery and support services with, for example, projects such as My Profiling and the Auto Camp program.

Auto Camp trainers and students

MEMBERS' ESSENTIALS Contents 65 Apprentice of the Month September 67 Apprentice of the Month October 68 Plugged In: Explaining Electric & Hybrid Vehicle Tech December 2018/January 2019 Motor Trader | 61

E S S E N T I A L S

PAUL KULPA

M E M B E R S

Training GM's Professional Circle perspective

Right training.

Right place.

Right way.

RTO No: 31529

MTA INSTITUTE

COURSES

HYBRID ELECTRIC VEHICLE COURSE

SKILL SET TRAINING (3 DAY)

MIG WELDING FUNDAMENTALS COURSE

5 - 7 February 2019 7 - 9 May 2019 Click for more information.

12 February 2019, 8:30am - 12:30pm 14 May 2019, 8:30am - 12:30pm Click for more information.

COMMON RAIL DIESEL INJECTION COURSE

AIR CONDITIONING COURSE

SKILL SET GAP TRAINING (3 DAY)

INTRODUCTORY

27 Febraury - 1 March 2019 1 - 3 May 2019 Click for more information.

SALES/DEALER LICENCING COURSE

CERT IV AND DIPLOMA OF LEADERSHIP AND MANAGEMENT

Click for more information.

Click for more information.

12 February 2019, 6pm - 9pm 14 May 2019, 6pm - 9pm Click for more information.

AVAILABLE ONLINE - ENROL NOW

NOW AVAILABLE

All Courses are held at the MTA Institute

Search for MTA Queensland

Free guest Wifi at MTA Institute

20170566

Address Freeway Office Park, Building 8, 2728 Logan Road, Eight Mile Plains, Qld 4113 Enquiries to: courses@mtai.edu.au Website www.mtai.edu.au

great. Ultimately, it’ll be our service to our customers that will determine our success, and we’ll look to have greater engagement with employers and students to ensure our training service maintains its credibility in the eyes of industry.

I really want to ensure we have a good pipeline of people coming into the industry and we’ll be working hard on promoting the values and benefits of working in the automotive industry and have participants undertake our automotive pre-vocational programs while continuing on with the success of Auto Camp.

There’s always work to be done, but everyone needs a rest! I hope everyone enjoys the Christmas break and I look forward to a prosperous 2019 helping our clients.

PROUD QLD / NORTHERN NSW DISTRIBUTORS OF

Brisbane

Gold Coast

Sunshine Coast

Rockhampton

Toowoomba

87 Old Toombul Rd Northgate QLD 4013 Ph: 07 3552 2800 Fax: 07 3256 8798

39 Production Ave. Molendinar QLD 4214 Ph: 07 5594 0963 Fax: 07 5571 7907

58 Hoopers Road Kunda Park QLD 4556 Ph: 07 5445 6337 Fax: 07 3256 8798

298 Alexandra Street Unit 4d, 7-9 Gardner Court Kawana 4701 Wilsonton QLD 4350 Ph: 07 4927 1251 Ph: 07 4634 9238 December 2018/January 2019 Fax: 07 4927 1296 Fax: 07 4634 5895

Lismore 6/7 Snow Street Lismore NSW 2480 Ph: 02 6621 5131 Motor | 63 Fax: 02Trader 6622 8574

E S S E N T I A L S

• We have high levels of stakeholder satisfaction through internal and external surveys.

• A student focussed, face-to-face approach to training where all apprentices are trained at their workplaces by a qualified and experienced trainer.

• Active engagement with industry.

• Strong internal audit and continuous improvement systems utilising internal and external expertise.

These are just some of the points that have made us the benchmark of automotive training through 2018.

However, it’s not just about being good, but becoming great! Looking forward to 2019, we want to continue on with the good work we’ve achieved and strive to become

M E M B E R S

Training GM's Professional Circle perspective

LOOKING FOR WORK? Check out MTA Queensland’s Job Board for all the latest opportunities in the automotive industry.

Visit www.mtaq.com.au today

B

AILEY LOCKER IS the MTA Institute Apprentice of the Month for September 2018.

The 20-year-old, 4th-year, heavy vehicle apprentice was awarded the apprentice of the month accolade because of his consistently high standards in the workplace and in his training.

"Bailey reaches a very high standard of practical and theory work and excels during day-to-day tasks," said Steve Adams, Bailey's MTA Institute trainer.

"He also takes a senior and proactive role regarding workshop flow and handling. He is polite, very competent and very highly regarded by his colleagues."

Having secured the apprenticeship at T & H Service Centre following a short stint of work experience, Bailey is learning plenty, thanks to the business offering a

wide range of services from light to heavy vehicle, and Bailey said he was getting alot out of every part of both the work and the training.

"We’re busy all the time here and I enjoy doing a bit of everything, but especially the technical side – rebuilding motors and diffs and things like that. I like to know the specifics of how things work," he said.

"And I do like the training with MTA Institute too. Steve, my trainer, makes it enjoyable - the one-on-one aspect of it is great - and when I go to MTA Intitute in Brisbane, the courses are always very good."

Winning the Apprentice of the Month award is a great achievement and with just a few months to go before he completes his training and becomes a tradesman, Bailey is cosnidering the future of the industry and, perhaps, continuing his training in another area of automotive.

"I am thinking along the lines of starting another trade," he said. "I want to get more knowledge while I can and while I am still young and, I think, the CLICK TO auto-electrical side might be VISIT THE T&H SERVICE CENTRE the way forward."

FACEBOOK PAGE Maybe we will be seeing Bailey on this page again in the future!

NOMINATE FOR THE MTA INSTITUTE APPRENTICE OF THE MONTH AWARD • Are you employing an apprentice who is excelling in the workplace?

• Do you have a high-achieving apprentice colleague?

• Are they training with MTA Institute?

If the answer is 'yes', then nominate them for the MTA Institute Apprentice of the Month award.

CLICK FOR MORE INFO December 2018/January 2019 Motor Trader | 65

E S S E N T I A L S

APPRENTICE: BAILEY LOCKER WORKPLACE: T&H SERVICE CENTRE APPRENTICESHIP: HEAVY VEHICLE

M E M B E R S

Apprentice of the Month: September

Representing the legal interests of MTAQ’s chosen firm Queensland’s automotive industry for Representing the legal interests of TheMTAQ’s MTAQ’s chosenindustry firm more thanthe 15 years Bennett Philp Representing the legal interests Representing the legal interests of Representing legal interests of& of chosen firm Representing legal interests of for for automotive Queensland’s the automotive industry MTAQ’s chosen firm MTAQ’s chosen firm MTAQ’s chosen firm Lawyers are acknowledged as experts Queensland’s automotive industry for Queensland’s automotive industry for Queensland’s automotive industry for Queensland’s automotive industry more than 15 years Bennett & Philpfor for for theautomotive automotive industry industry, more in a broad range of commercial issues more than 15 years Bennett & Philp more than 15 years Bennett & Philp than 15 years Bennett & Philp complimentary legal more than 15acknowledged years Bennett as & Philp for automotive industry for automotive industry Lawyers for automotive industry Lawyers are experts involving the automotiveasindustry. acknowledged as Lawyers are acknowledged as experts Lawyers areare acknowledged experts providing complimentary Lawyers are acknowledged asexperts experts in a broad range of commercial issues complimentary legal advice aa broad range of commercial issues broad range of commercial issues in ainin broad range of commercial issues complimentary legal complimentary legal complimentary legal in a broad range of commercial issues We advise car and truck dealerships, involving the automotive industry. legal advice involving automotive industry. involving the automotive industry. involving thethe automotive industry. involving the automotive industry. advice vehicle tuning and customisation advice advice advice We advise car and truck dealerships, companies, performance and accessory advise and truck dealerships, We advise car and truck dealerships, WeWe advise carcar and truck dealerships, Take advantage of our Take advantage our expertise and ask of MTAQ Take advantage of ouryour expertise and ask for a referral today.

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Simply ask MTAQ for areferral referral toBennett Bennett &Philp Philp Lawyers. firm of the MTAQ, and proud supporters Dealers and suppliers need to know their legal advisors can expertly Automotive Dealers and Industry Suppliers of the industry - including being a major Lachlan Thorburn I Associate Brian Smith I Director guide them through the sale and purchase of dealerships and related Automotive Dealers and Industry Suppliers Automotive Dealers and Industry Suppliers Automotive Dealers and Industry Suppliers Automotive and Industry Suppliers Dealers and Dealers suppliers need to know their legal advisors can expertly T: +61 7 3001 2957 T: +61 7 3001 2914 partner of the MTAQ Racing Team. businesses throughout Australia.

It’s also important for dealers and Dealers and suppliers need to know their legal advisors can expertly Dealers and suppliers need to know their legal advisors can expertly Dealers and suppliers need to know their legal advisors can expertly Dealers and through suppliersthe need know their legal advisors can expertly guide them saleto and purchase of dealerships and related suppliers to knowthe their lawyers are experts pursuingand litigation for guide them through the sale and purchase and related guide them through the sale and purchase of dealerships and related guide them through sale and purchase of of dealerships related guide them through the sale and purchase ofindealerships dealerships and related businesses throughout Australia.

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It’s also important for dealers and suppliers to know their lawyers are experts in pursuing litigation for such as dispute resolution processes. suppliers to their lawyers experts litigation suppliers to know their lawyers are experts in pursuing litigation for suppliers to alternate know their lawyers areare experts in in pursuing litigation forfor suppliers toknow know experts inpursuing pursuing litigation for unpaid debts and their otherlawyers matters,are and also counselling clients in areas For more information contact: unpaid debts and other matters, and also counselling clients in areas unpaid debts and other matters, and also counselling clients in areas unpaid debts and other matters, and also counselling clients in areas unpaid debts and other matters, and also counselling clients in areas such as alternate dispute resolution processes.

For more information contact: such as alternate dispute resolution processes. such as alternate dispute resolution processes. such as alternate dispute resolution processes. such as alternate dispute resolution processes.

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Looking after MTAQ and its members Lookingafter afterMTAQ MTAQand andits itsmembers members Looking after MTAQ and its members Looking after MTAQ and its members Looking MTAQ’s chosen firm for automotive industry complimentary legal advice

members

As industry specialists we are ideally positioned to assist dealers and suppliers with operational issues such as commercial leasing, supply agreements, employment issues and franchise and consumer law.

We have expert advice available to assist with dealership and business acquisitions and sales, financing, negotiations with lenders to the automotive industry, and business succession and restructuring issues.

For more information contact: Phone: 07 3001 2914 For more information contact: For more information contact: For more information contact: Phone: 07 3001 2999 Phone: 07www.bennettphilp.com.au 3001 2914 Website: www.bennettphilp.com.au Website: Phone: 3001 2914 Phone: 07 3001 2914 Phone: 0707 3001 2914 Website: www.bennettphilp.com.au Website: www.bennettphilp.com.au Website: www.bennettphilp.com.au Website: www.bennettphilp.com.au

We take pride in knowing our team focus their considerable knowledge Representing the legal interests of and experience to deliver specialist, value-added and cost-effective

MTAQ’s chosen firm

Our team’s legal expertise includes:

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ACKNOWLEDGING THE ACHIEVEMENTS OF COLLISION REPAIR INDUSTRY EMPLOYEES IN QUEENSLAND

I

-CAR AUSTRALIA, THE organisation that delivers information, training and education to the collision repair industry, is acknowledging the achievements of industry employees from across the country who have achieved I-CAR Platinum Individual accreditation and I-CAR Welding Certification.

The following is a list of Queensland-

based collision repair industry employees who received I-CAR Platinum Individual Accreditation in October:

• Platinum Individual accreditation Nik Jenkins, McCarthy Panel Works • Welding Certified technician Kevin Downey, Morayfield Smash Repairs December 2018/January 2019 Motor Trader | 67

E S S E N T I A L S

problem, but he also knows that he has limited experience and will always ask how to fix a problem. " Jett knew very early on that a mechanical trade in the agricultural sector was for him, and he secured the apprenticeship with Vanderfield when he was just 15 years old.

"I have always had a passion for working with my hands and I would help dad in ETT SANTACATERINA IS the MTA the shed with cars, motorbikes and our Institute Apprentice of the Month for tractor," he said. "And I have always been October. interested in tractors and harvesters and Aged just 17, the second-year agricultural the cane industry too, so I thought it would mechanical apprentice with Vanderfield be interesting to learn how they work and North Mackay has impressed with his how to fix them. commitment to the work and the training, "When I started here at Vanderfields, and his willingness to get stuck in.

I worked on push mowers and ride-on "Jett is a very committed apprentice," owners and so on - just the basic stuff - but said Neville Donaldson, his MTA Institute now work on tractors and harvesters too, trainer. "He goes out of his way to help rebuilding engines and transmissions and others and do his work; his theory work is so on. And I am loving it so far!" excellent and always done on time; and he Winning the Apprentice of the Month is very well liked by everybody, including award was something of a surprise, said customers and work peers.

Jett, but it was also a real honour.

"Customers ask him to look at "I am obviously very stoked to CLICK TO VISIT THE other vehicles when out in the field win," he said. "I am proud, as are VANDERFIELD NORTH MACKAY and it is never a problem for Jett my family, friends, and everyone at WEBSITE to have a look to see if he can help. work. I do think that it is quite an He will attempt to have a go at any achievement."

APPRENTICE: JETT SANTACATERINA WORKPLACE: VANDERFIELD NORTH MACKAY APPRENTICESHIP: AGRICULTURAL MECHANICAL TECH

M E M B E R S

Apprentice of the Month: October

E S S E N T I A L S M E M B E R S

Plugged In: Explaining Electric & Hybrid Vehicle Tech PAUL TUGWELL TECHNICAL ELECTRICAL TRAINER MTA INSTITUTE

O

VER THE LAST couple of months, I have discussed batteries/accumulators or, as they are also called, Energy Storage Systems.

There are many types of Energy storage systems - Lithium-ion, Nickel Metal Hydride, wet-cell lead-acid batteries and I will talk about ultra capacitors, hydrogen fuel cells and other energy storage systems in future articles.

This month I want to look at electric motors.

Credit: ChameleonsEye / Shutterstock.com

68 | Motor Trader December 2018/January 2019

“ELECTRIC MOTORS CONVERT

ELECTRICAL ENERGY INTO MECHANICAL ENERGY. THEY DO THIS BY CREATING A MAGNETIC FLUX BETWEEN THE FIELD WINDING (CURRENT-CARRYING COILS) AND ARMATURE (THAT ROTATES THE SHAFT) . . .”

HOW DO ELECTRIC MOTORS WORK? Electric motors convert electrical energy into mechanical energy. They do this by creating a magnetic flux between the field winding (current-carrying coils) and armature (that rotates the shaft), which

M E M B E R S E S S E N T I A L S

Credit: Nick Beer / Shutterstock.com

causes the fields of both to repel each other (like poles repel, unlike poles attract).

When current flows through the winding, this increases the strength of the magnetic field and, in doing so, increases the torque of the motor.

Permanent magnet motors use reduction gearing to achieve the torque output - current only goes through the armature causing it to turn by repelling against the permanent magnets’ flux.

Electric motors can have iron stators (stators do not move like in an alternator) or an armature which does rotate. Both of these can suffer from eddy currents.

Eddy currents are like individual circuits and if the stator or armature has a solid mass these eddy currents heat the metal enough to cause a very high resistance and subsequent power loss. To overcome this problem, all stators or armatures are made of individual thin metal plates – called laminations – that are insulated from each

“ELECTRIC MOTORS IN HYBRID ELECTRIC VEHICLES ARE, GENERALLY, PERMANENT MAGNET ROTOR AND THREEPHASE STATOR.”

other. This stops the individual circuits from forming and causing power loss.

Electric motors in hybrid electric vehicles are, generally, permanent magnet rotor and three-phase stator.

• Electric motor power is expressed in kilowatts (kW) with one hp = 746 Watts.

• Magnetic field strength is measured in ampere-turns.

• If the number of conductors is increased, or current is increased, then the magnetic field is also increased.

Thanks for reading, and I’ll catch you in the next edition of Motor Trader, in February 2019. In the meantime, have a great Christmas and New Year.

December 2018/January 2019 Motor Trader | 69

Become the top-rated dealership in your area.

Call us to watch a free demo. +61 8 7228 0161

PODIUM.COM

DIGITAL MARKETING: THE SECRET TO SELLING MORE CARS

W

E LIVE IN a highly digital world where consumers do nearly all of their buying research online. J.D. Power reports that on average consumers spend 14 hours shopping on the internet and only 5 hours physically shopping dealerships. It is critical to your dealership’s success that you use digital marketing in order to sell more cars.

HAVE A MOBILE-FRIENDLY WEBSITE According to cars.com, 4 out of 5 shoppers use a smartphone as part of their auto research process.

With so many of your potential customers on their phones, you should be proactive in digital marketing to make sure that your site is totally mobile-friendly.

To take advantage of this trend, you should make sure your website is responsive so that your visitors are getting the optimal viewing experience regardless of device. A responsive design ensures that pages and information are easy to navigate through on smaller screens. You can also add a click-to-call feature that allows a customer to contact you quickly and efficiently.

KEEP YOUR CONTENT FRESH You should be updating your website on a regular basis. A site that is not updated could cause your dealership to lose value and credibility in the eye of the customer. You can be easily discredited if you still have that “Holiday Special” on your homepage weeks or even days after the fact.

Something that you may find helpful is visiting your own website with fresh eyes. Click around and see if all the links are working properly. Be honest with yourself and don’t be afraid to make changes.

INTERACT WITH YOUR CUSTOMERS ONLINE According to Marketing Land, 90% of customers say buying decisions are influenced by online reviews. This presents an opportunity for you to show off your customer service skills. Your dealership might be receiving reviews on sites you

aren’t even aware of. Do some research and find which sites your customers visit (i.e.Facebook, Yelp, Google, DealerRater, Edmunds, etc.).

With reviews, don’t leave complaints unattended or questions unanswered. If you receive a negative review, leave a polite and concise response that offers a solution and a chance to take the conversation offline. There is no need to leave more than one reply for the same review or get involved in an argument online. If you are able to remain calm and collected, you can easily change that negative review into a positive.

USE A TEXT-BASED REVIEW MANAGEMENT PLATFORM According to a study performed by the Harvard Business School, a one-star increase in rating leads to a 5-9 percent increase in revenue. In order to increase your overall rating, you will need to ask your happy customers to leave you a review. Many dealerships are currently sending out review invitations through email, but the most efficient way to collect more positive reviews is through a text-based invitation.

Mobile Marketing Watch released a study indicating that text messages have a 98% open rate while email has only a 20% open rate. When attempting to collect more online reviews, it’s no question which method will result in more reviews. Find an online review management platform that incorporates text messaging into the invitation process.

LEARN MORE ABOUT DIGITAL MARKETING Download our ebook, The Complete Guide to Online Reviews, to learn more about how online reviews are driving purchases. The ebook will show your business how to: • Increase the number of reviews you collect each month by up to 15x • Improve local search engine optimization • Efficiently respond to negative reviews • Implement a simple, but effective, review collection process into your daily operations.

December 2018/January 2019 Motor Trader | 71

E S S E N T I A L S M E M B E R S

A NEW ERA FOR MTAQ AS PAUL PETERSON ELECTED CHAIRMAN

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AUL PETERSON division in 2005 as well as HAS been elected to the secretary role in 2009. the role of Chairman In 2016, he also joined the of MTA Queensland. board of the Taking over from longMTA Institute. serving leader David Fraser, Mr Peterson, 44, has Mr Peterson began working spent his entire working in his new role in November. life in the motorcycle No stranger to MTA industry. In the early 1990s, Queensland, Mr Peterson he began working as a has been deeply involved salesman for Moorooka Paul Peterson, Chairman with the association for Yamaha in Brisbane – a Queensland MTA more than 20 years since dealership owned at first becoming a committee the time by his future member of the motorcycle division in 1994. father-in-law John Oliver, who had himself In the years since then, his commitment been chairman of MTA Queensland’s to the association and its growth and motorcycle division in the 1980s. development has seen him take on the In 1996, Mr Peterson, in partnership with positions of chairman of the motorcycle his father, founded Pro Honda, a business

72 | Motor Trader December 2018/January 2019

December 2018/January 2019 Motor Trader | 73

E S S E N T I A L S

Dr Brett Dale, CEO of MTA Queensland; David Fraser, former Chairman; Paul Peterson; and Nathan Luu of the MTAiQ Innovation Hub check out the frame of the proposed Pegasus Flying Car

keeps up to speed with advancements such as electric vehicles.”

MTA Queensland’s move - through initiatives such as the MTAiQ innovation hub - to engage in the technological and innovation culture that underpins the developments within the industry was, said Mr Peterson, critical to the future of the industry and the association. That future, he said, could mean significant changes within the association’s divisional structure.

“To be involved in innovation now is extremely important,” he said. “Being proactive opens doors and allows us to talk to and work with government and other like-minded businesses and organisations as the industry evolves.

“A result of that evolution may be a change in the MTA Queensland’s divisions.

For example, the service station division may become the ‘service station and renewable power’ division; the rental division may evolve and incorporate the ride-sharing vehicle sector; and as electric vehicles become more popular, perhaps there will be an EV division within AADA Qld. We really don’t know where we will be in 10 years, but we do know that times are changing and we will change accordingly.”

With more than 20 years of service to MTA Queensland and its members, Mr Peterson said it was an honour to become chairman, to take over from the association’s longest-serving leader, David Fraser, and to lead MTA Queensland as a new era for the industry begins to take hold.

“It's a big job, and to follow David, who is highly respected and did such excellent work through some very challenging times, means there are big shoes to fill,” he said.

“But I feel I have a lot to offer and I am very proud to have been elected as chairman.

“I am proud of MTA Queensland, of its history and where it now sits, and I am excited to be a part of it as the industry evolves.

“Change is coming. We need to embrace it and move into the future investing wisely and delivering for our members.”

M E M B E R S

that would grow to become Pro Motorcycles and include eight dealership locations.

Today, after concluding an agreement with the Team Moto motorcycle dealership group, Pro Motorcycles comprises two dealerships – one in Brisbane and another on the Sunshine Coast.

A young and energetic leader, Mr Peterson’s election heralds a new era for MTA Queensland – one marked not only by an understanding of the changing nature of the industry, but of the need for the association to adapt to those changes so it can successfully continue its role as an industry peak body and voice for its members.

“Considering the disruption that is coming the industry’s way, and which we can feel the beginnings of now, MTA Queensland‘s role is more important than it has ever been,” said Mr Peterson.

“MTA Queensland is there when you need it, offers great services and support and, through education and communication, is preparing for that disruption. An example of this is the development of training packages so that apprenticeship training

CARS &

C O F F E E

90 YEARS OF MOTORING HISTORY AT CARS & COFFEE

A

CRACKING GROUP OF cars were on hand at the MTA Queensland Cars & Coffee meeting in November, with the last event of the year attracting some fantastic exotics and quality classics to the association’s head office at Eight Mile Plains.

On hand were a 2018 Lamborghini Huracan coupe, a stunning 2015 Aston Martin V12 Vanquish Convertible, a 1927 Ford Roadster hot rod, a 1953 Ford F100 pick-up, a 1965 Studebaker sedan and plenty of other excellent examples of

74 | Motor Trader December 2018/January 2019

ON HAND WERE A 2018 LAMBORGHINI HURACAN COUPE, A STUNNING 2015 ASTON MARTIN V12 VANQUISH CONVERTIBLE . . .

AND PLENTY OF OTHER EXCELLENT EXAMPLES OF VEHICLES THAT REPRESENTED MORE THAN 90 YEARS OF MOTORING EXCELLENCE.”

December 2018/January 2019 Motor Trader | 75

CARS &

C O F F E E

vehicles that represented more than 90 years of motoring excellence.

An unusual guest vehicle also made an appearance – a 2018 Kia Stinger, decked out in Queensland Police livery and ready for service with Road Policing Command.

MTA Queensland’s Cars & Coffee was established in March this year and has become a great addition to the motoring scene’s calendar of events. Hundreds of vehicles and thousands of enthusiasts have joined in the fun on the last Sunday of each month, and while the event will be taking a break over the Christmas and New Year 76 | Motor Trader December 2018/January 2019

AN UNUSUAL GUEST VEHICLE ALSO MADE AN APPEARANCE – A 2018 KIA STINGER, DECKED OUT IN QUEENSLAND POLICE LIVERY AND READY FOR SERVICE WITH ROAD POLICING COMMAND. period, it will return, bigger and better than ever, in 2019.

So, keep the morning of February 24, 2019 free, and we’ll see you there!

CARS &

SUNDAY 7:30-9:30AM 24 FEB 25 AUG

26 MAY 24 NOV

Freeway Office Park, Building 8, 2728 Logan Road, Eight Mile Plains

December 2018/January 2019 Motor Trader | 77

20170624

Enquiries: www.mtaq.com.au/cars-coffee

Concept corner

HONDA’S RUG 78 | Motor Trader December 2018/January 2019

GGED CONCEPT December 2018/January 2019 Motor Trader | 79

Concept corner

HONDA RUGGED OPEN AIR T

HIS IS THE Honda Rugged Open Air Vehicle concept that debuted at the 2018 SEMA show in Las Vegas.

Combining elements of two production Honda vehicles from different genres, the Rugged Open Air Vehicle concept is based on Honda’s American Ridgeline pickup truck and its Pioneer 1000 side-by-side ATV. The result is a ripper of an off-road adventure vehicle.

Designed and developed by Honda R&D Americas, the Rugged Open Air Vehicle concept may be just a concept but nonetheless uses existing Honda components, such as modified Ridgeline body and suspension, along with production Pioneer doors and customdesigned bed and tailgate panels modeled after the Pioneer. The Ridgeline-based interior has been modified for a life

80 | Motor Trader December 2018/January 2019

. . . ITS JUST A CONCEPT, BUT EVEN IF SOMETHING VAGUELY SIMILAR TO THIS WERE TO MAKE IT TO SHOWROOMS, THAT WOULD BE PRETTY DAMN COOL. exposed to the outdoors and features a Pioneer 1000 steering wheel adapted to the Ridgeline steering column, along with Civic Type R seats reskinned in waterproof Pioneer 1000 material, and durable paint-on surfaces to protect the exposed instrument panel from the elements.

Unfortunately, as noted, its just a concept, but even if something vaguely similar to this were to make it to showrooms, that would be pretty damn cool.

December 2018/January 2019 Motor Trader | 81

Investment matters

MARKET WRAP

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HE S&P/ASX 200 Accumulation Index was down 6.1%, making October the worst month since August 2015. Information Technology performed poorly (-11.3%) after the market sold off higher-valuation securities. Energy was down 10.5% as supply-side dynamics persisted in the oil market. Iranian sanctions were expected to reduce global supply, but renewed commitment from the Organisation of the Petroleum Exporting Countries (OPEC) producers and the US has pushed production higher. The best performing sectors in the market were the defensives, with Real Estate (-3.1%), Utilities (-4.0%) and Consumer Staples (4.8%) finding some buyers in the risk-off environment.

Domestic growth has been moderate, with GDP and employment strong, however inflation is still below target and the weakening housing market is adding further resistance to any RBA policy changes in the near term. Residential property markets are experiencing declines, particularly in Sydney and Melbourne. With credit controls tightening as a result of the findings of the Royal Commission, demand is decreasing and oversupply could become an issue.

Internationally, China and the US have been the main drivers behind asset returns. The US economy is running at capacity, with full employment and high growth. The economy is now seeing signs of inflation and as a result, the federal 82 | Motor Trader December 2018/January 2019

reserve is maintaining its hawkish view on rates. The Chinese economy, on the other hand, is slowing and attempting to transition to a consumer-based model which is dragging on global growth.

Historically, the central government has stepped in with fiscal stimulus, however a commitment to decreasing government debt and the consumer tilt means that a boost to production may not be forthcoming.

Concerns in the market suggests some caution is warranted. However great opportunities emerge during sell-offs as sellers become less discriminatory.

It can often represent an opportunity to buy quality businesses in the market at a discount. While there are a range of risks at present, we do not see the excess that existed pre-GFC, and as a result see the pullback as more a long overdue valuation adjustment.

DISCLAIMER This document has been prepared by DNR Capital Pty Ltd, AFS Representative - 294844 of DNR AFSL Pty Ltd ABN 39 118 946 400, AFSL 301658. It is general information only and is not intended to be a recommendation to invest in any product or financial service mentioned above. Whilst DNR Capital has used its best endeavours to ensure the information within this document is accurate it cannot be relied upon in any way and recipients must make their own enquiries concerning the accuracy of the information within. The general information in this document has been prepared without reference to any recipient’s objectives, financial situation or needs. Before making any financial investment decisions we recommend recipients obtain legal and taxation advice appropriate to their particular needs. Investment in a DNR Capital managed account can only be made on completion of all the required documentation.

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Please join us and donate to this life-changing organisation!

Steven Tong, Mechanic Member since 2002

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Make it yours.

I’ve always loved working with cars.

When I retire, I want to continue to share this passion with others, spend time with my family, and travel.

With MTAA Super, I know I’m in good hands.

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This document is issued by Motor Trades Association of Australia Superannuation Fund Pty. Limited (ABN 14 008 650 628, AFSL 238 718) of Level 3, 39 Brisbane Avenue Barton ACT 2600, Trustee of the MTAA Superannuation Fund (ABN 74 559 365 913). Motor Trades Association of Australia Superannuation Fund Pty. Limited has ownership interests in Industry Super Holdings Pty Ltd and Members Equity Bank Limited. The information provided is of a general nature and does not take into account your specific needs or personal situation. You should consider the MTAA Super Product Disclosure Statement in making a decision (mtaasuper.com.au/handbooks).