MICC Operational Plan 2017 - 2018

OPERATIONAL PLAN 2017 – 2018 V2

Introduction We have pleasure in presenting the Operational Plan for the Mount Isa City Council for the 2017-2018 financial year.

The Operational Plan is one that provides the reader with an outline of the initiatives proposed to be implemented over the year to achieve the priorities and strategies identified by Council in the Corporate Plan.

The Operational Plan is one part of the important strategic documents in relation to the Integrated Planning Framework that Council operates within under legislation. The Operational Plan is a requirement under the Local Government Regulation 2012 and this plan has been prepared in accordance with those requirements.

The Operational Plan must: a) Be consistent with the annual budget; and b) State how the local government will I. Progress the implementation of the 5-year corporate plan during the period of the annual operational plan; and II. Manage operational risks; and c) Include an annual performance plan for each commercial business unit of the local government (Mount Isa City Council does not have any commercial business units).

The Operational Plan focuses specifically on the Top Priorities and Strategies identified in the Corporate Plan. The Operational Plan does not reflect the day to day delivery of other services, activities and programs. The Operational Plan highlights the planned actions and activities for the year that will further advance the Council’s Top Priorities and Strategies as listed below: 

People and Communities



Prosperous and Supportive Economy



Services and Infrastructure



Healthy Environment



Ethical and Inclusive Governance

Councillor Joyce McCulloch Mayor

Sharon Ibardolaza Chief Executive Officer

Strategic Framework The Operational Plan translates the Top Priorities and Strategies, set out in our five-year Corporate Plan, into key initiatives for the financial year. The Chief Executive Officer reports on our performance to the Council and Community on a quarterly basis. At the conclusion of the financial year the Chief Executive Officer provides an Annual Review of performance against the Corporate Plan objectives as part of the Annual Report.

Strategic Alignment

Corporate Plan

Operational Plan

Long Term Financial Plan

Annual Report

Managing Operational Risks ENTERPRISE RISK MANAGEMENT

Mount Isa City Council has adopted and implemented an Enterprise Risk Management Policy. Mount Isa City Council is committed to establishing an environment that is not unduly risk averse, but one that enables risks to be logically and systematically identified, analysed, evaluated, treated, monitored and managed. Risk is inherent in all of Council’s activities. A formal and systematic process will be adopted to minimize, and where possible eliminate all risks that directly or indirectly impact on the Council’s ability to achieve the vision and strategic objectives outlined in the Corporate Plan.

Enterprise Risk Management Guidelines have been developed to demonstrate Council’s commitment to risk management. The Guidelines are reflected in the integrated Risk Management framework which to be employed by all staff members, contractors, committees and volunteers engaged in Council business. The Guidelines set out the responsibilities which all parties must adhere to when managing risk.

In addition the guidelines have been developed to:  Ensure risk management is an integral part of strategic planning, management and the day to day activities of the organisation;  Promote a robust risk management culture within the Council;  Enable threats and opportunities that face the organisation to be identified and appropriately managed;  Facilitate continual improvement and enhancement of Council’s processes and systems;  Improve planning processes by enabling the key focus of the organisation to remain on core business and service delivery; and  Promote an ongoing awareness of the risk management throughout Council.

WORKPLACE HEALTH AND SAFETY

Council is committed to providing a safe, healthy and productive working environment for our workers, contractors and visitors to the workplace. Council’s commitment is met through the conduct of regular toolbox meetings and compliance with the Worksafe Plan. Adopting and promoting the provisions of the Work Health and Safety Act 2011 and its associated Regulations, Code and Standards is paramount in conjunction with the significant importance placed on the areas of hazard/risk management, injury prevention strategies and a focus on continual improvement will ensure WH&S plans are achieved.

Our Top Priorities and Strategies The top Priorities and Strategies identified in the Corporate Plan are the Communities priorities for the next five years and the Council’s focus.

People and Communities To establish safe and healthy communities with a strong sense of identity which supports the people and groups who work, live, play and visit here.

Priority

Strategies

2017-2018 Key Initiatives

Performance Measurement Program Responsible

1.1

Encourage community and government initiatives which promote a healthy lifestyle, exercise and well-being

Learn to Swim Classes at the council pool

Number of students enrolled in the Learn to Swim classes

Aqua Aerobics Classes for all age groups at the council pool

Number of Aqua Aerobics classes held

Development of Sport & Recreation Plan

Sport & Recreation Plan adopted by Council before 30 June 2018

Advocate on behalf of the community for a proactive approach to the supply and provision of general health care, hospital services and allied health practices

Undertake community workshops, distribute educational notices (i.e. through the rates mail outs) and a community awareness program through membership of Lead Alliance Promotional Program

Community consultation and Council’s membership to the living with lead alliance

Environmental Health Coordinator

$10,000

Collaborate with Police, relevant stakeholders and community to keep our city safe through organisations and urban design

Continue installation of CCTV network throughout identified areas of the City.

CCTV network installed at the Lookout.

Manager Technical Services

$58,000

A healthy and safe community with continually improving access to high quality services with provisions for a safe community

CCTV networking functioning.

Budget/ Target Date $87,000

Sport & Recreation

Priority

Strategies

2017-2018 Key Initiatives

Performance Measurement Program Responsible

1.2

Work in conjunction with MICCOE and other stakeholders to provide a wide range of cultural and entertainment activities for all to enjoy

Programs of community events including:  Isa Street Festival  New Year’s Event  Carols by Candlelight  Australia day

Number of events held

Support sporting clubs and other community groups to ensure a wide range of organised and lifestyle activities

Sign on Expo

Number of participating clubs at the Sign on Expo.

Sport & Recreation

$2,000

Community Grants Program funding opportunities provided.

Corporate Services

$50,000

Encourage individuals and families to embrace our city as their home in preference to fly in-fly out lifestyle

Skate Park re-development

Number of events/clubs supported through the community grants funding rounds.

Incorporate opening of redeveloped Skate Park with Head Space Youth event.

Manager Technical Services/Promotions and Development

$695,000

Completion of facilities before 30 June 2018.

Manager Technical Services

$690,000

Promote Mount Isa City region as a place where people want to live, learn, work and visit

Upgrade of the Family Fun Park - water features, new play equipment, seating, permanent shade.

Promotions and Development

Budget/ Target Date $327,000

Feedback from community on events.

$1.0m Continue to provide initiatives and resources that appeal to all demographics at the council library including:  Tech Savvy program  Baby Rhyme time  Coding & Robotics  Magazines/ newspaper  Respite events  Computers for public use

Number of participants for events.

Stakeholder satisfaction

Library Coordinator

Prosperous & Supportive Economy To develop a prosperous and diverse local economy which supports existing industry and encourages new and innovative business and practices.

Priority 2.1

Grow a diverse local economy

Strategies Support and encourage opportunities for diversification of businesses and industries in the city and region Promote the city as a regional hub for both the resource sector and nonresources industries, aligned with broader regional economic objectives Encourage and support value adding strategies to existing industries, resources sector and business sectors

2017-2018 Key Initiatives

Performance Measurement Program Responsible

Budget/ Target Date

Build on our status as the Regional activity Centre for the North West and promote the City as a regional hub for both the resources sector and nonresources industries, aligned with broader regional economic objectives

Council works with community and business leaders to promote opportunities for growth in new and existing businesses

$220,000

Chief Executive Officer

Priority

Strategies

2017-2018 Key Initiatives

Performance Measurement Program Responsible

Budget/ Target Date

2.2

Encourage and assist in facilitating the promotion and expansion of the tourism industry in Mount Isa

Provide support for the Mount Isa Rodeo, Mount Isa Show, Camooweal Campdraft and Annual Fish stocking Group events.

In kind & financial support provided

$75,000

Develop a Marketing and Tourism Strategy.

Adoption of a Marketing and Tourism Strategy.

Develop day time facilities for travelling tourists near the city centre.

Finish redevelopment and construction of improvements at George McCoy Park before the 2018 tourist season commences.

Director Engineering Services

$352,000

Maximise the use of local tourism venues and infrastructure through responsible management

Work with MICCOE to continue to upgrade venues and equipment for community events, shows and concerts.

Upgrading of facilities at Buchanan Park and Civic Centre.

Chief Executive Officer

$1.69m

Promote the natural attractions of Mount Isa and the North West generally

Continue to provide support to Outback Queensland Tourism Association and contribute to Tourism Network funding.

Financial support provided

Chief Executive Officer

$36,000

Prepare a master plan to develop a network of community spaces, including the CBD

Continue beautification of city centre.

Master plan commenced before 30 June.

Parks & Gardens

30 June 2018

Develop a thriving tourism economy

Continue to focus on beautifying entrances to the city limits.

Chief Executive Officer

30 June 2018

Director Engineering Services

Priority 2.3

Leadership role in creating and developing a key stakeholders’ hub for economic diversification

Strategies

2017-2018 Key Initiatives

Performance Measurement Program Responsible

Construct and lead a key stakeholders’ hub with the primary focus of economic diversification

Take the lead in exploring Progress the energy options in regards to delivery roundtable meeting. of energy in the region.

Collaborate closely with peak bodies and industry to integrate practical strategies for new business activities activity or enhancing existing businesses

Work with the Mount Isa Water Board to explore options in reducing water charges for the region.

Actively lobby governments and other sectors for developing the city into a regional hub

Finalise the feasibility study Adoption of the final for the transport and logistics feasibility study of the TLC. centre (TLC).

Participation in the Futures Identify opportunities within Forum and ongoing the North West Minerals representation at the NWMP Province (NWMP) Blueprint. Blueprint meetings.

Regular meetings with the MIWB.

Budget/ Target Date

Chief Executive Officer

30 June 2018

Chief Executive Officer

30 June 2018

Chief Executive Officer

30 June 2018

Work with industry to simplify Creation of an investment entry into the region. prospectus.

Services & Infrastructure To establish innovative and efficient infrastructure networks that services the local communities and industries Priority 3.1

Ensure well maintained and reliable infrastructure networks

Strategies

2017-2018 Key Initiatives

Performance Measurement Program Responsible

Budget/ Target Date

Work with all associated government departments and advocate for improvements to state roads throughout Mount Isa and beyond, including key haulage routes

Continue to support Regional Roads Groups through participation in networking events.

Amount of TIDS funding received.

30 June 2018

Maintain and improve the local water and sewer supply networks to ensure provision and supply is sufficient to meet current and projected growth and demand

Develop and action a proactive maintenance program for the water assets

Statutory and Regulatory obligations met

Team Leader – Water and 30 June Sewerage 2018

Review to drive efficiencies in provision of water meter reading services

Business plan presented to Council

Team Leader – Water and 30 June Sewerage 2018

Annual capital and maintenance works schedules to be developed

Reduction in failure and complaint rates

Team Leader – Water and 30 June Sewerage 2018

Develop and action a proactive maintenance program for sewerage & water assets

Statutory and Regulatory obligations met

Team Leader – Water and 30 June Sewerage 2018

Complete construction of recycling centre at the Mount Isa Refuse site.

Amount of product recycled.

Develop and improve the removal, recycling and processing of waste whilst maintaining compliance with the regulations

Manager Technical Services

Number of meetings attended.

Stakeholder satisfaction

Stakeholder satisfaction

Director Compliance & Utilities

$410,000

Priority

Strategies

3.2

Develop and implement a Council Asset Management Plan to identify the ongoing maintenance requirements of existing assets

Ensure sustainable asset management planning

Identify needs for future infrastructure development based on local and regional service and growth projections

2017-2018 Key Initiatives

Performance Measurement Program Responsible

Budget/ Target Date

Conduct a full review of all Council’s assets and finalise the Draft Asset Management Plan

Adoption by Council of Asset Manager Technical Management Plans across a Services number of asset classes

$93,000

Develop and implement plans to match user requirements to capital expenditures

Statutory and Regulatory obligations met

Ten-year capital works schedules to be developed

Statutory and Regulatory obligations met

Stakeholder satisfaction

Stakeholder satisfaction 3.3

Provide well maintained and functional network of public assets

Provide governance and oversee the management of all Council’s facilities ensuring they are clean, well maintained, safe and attractive

Annual capital and maintenance works schedules to be developed.

Stakeholder satisfaction

Director Engineering Services/ Director Compliance & Utilities

In time for 2018/2019 budget process

Director Engineering Services/ Director Compliance & Utilities

4 April 2018

Director Engineering Services

30 June 2018

Director Compliance & Utilities

Healthy Environment To recognize, protect, manage and promote our unique natural environment to ensure the economic, environmental, social and cultural values are developed for long term sustainability.

Priority 4.1

4.2

Sustainably manage and promote the extensive natural resource base in Mount Isa and Camooweal Recognise and protect our natural Environment

Strategies

2017-2018 Key Initiatives

Performance Measurement Program Responsible

Budget/ Target date

Encourage development promoting environmentally responsible and sustainable industry

Compliant development within the city region

Number of developments approved

Manager Development & Land Use

30 June 2018

Ensure all environmental and protective legislative requirements are met

Program of inspections

Number of compliant inspections

Environment Health Coordinator

30 June 2018

Encourage best practice for waste water and storm water management

Community education

Team Leader – Water & Sewer

30 June 2018

Development fees kept affordable.

Zero target for DEHP compliances notices Reduction in number of sewer blockages caused by non-compliant practices

Ethical & Inclusive Governance To practice inclusive and ethical governance through proactive engagement with all sectors of the community, council and all levels of government.

Priority 5.1

5.2

Incorporate ethical sustainable and reasonable financial planning

Demonstrate inclusive, innovative, robust and forward-thinking decision making and leadership

Strategies

2017-2018 Key Initiatives

Performance Measurement Program Responsible

Budget/ Target Date

Actively pursue opportunities to supplement Council revenues by state and federal government grants, public-private partnerships, and voluntary participation via general or more specific funding avenues

Actively pursue opportunities to supplement Council revenues

75% success rate for all Grants applications.

30 June 2018

Implement wellmanaged Council spending and financial management through facilitated budgetary meetings

Ensure annual budget and financial forecasts are prepared and adopted on a sustainable basis and monitored on a regular basis

Continue drive towards long term financial sustainability.

Manager Corporate & Financial Services

30 June 2018

Ensure transparency and accountability is evident in all Council decisions and reports in accordance with Local Government Act and Regulations

Regular review of Council policies and financial processes to ensure statutory compliance.

Compliance observed via timely and unqualified audit.

Manager Corporate & Financial Services

October 2017

Not more than 10 management issues of significant deficiency.

Senior Management Team

Ensure stakeholders are engaged in relevant Council decisions

Development of a communication strategy.

Adoption of a communication Chief Executive Officer strategy.

Library coordinator Manager Technical Services Promotions & Development

30 June 2018

Business as Usual Activities The activities below are those that the Mount Isa City Council provides on a day-to-day basis. These activities will be regularly reviewed to ensure that the Council is providing the services that are required within the communities across the region.

Governance and Executive Services Governance • Elected Members Support • Community Engagement • Delegations • Corporate Governance • Promotions and Development Executive Services • Human Resource Management • Industrial Relations Compliance & Utility Services • Local Laws • Water Supply and Treatment • Sewerage Treatment • Waste Management • Development Assessment & Implementation • Environmental Health • Building Assessment & Inspections • Swimming Pools Engineering Services • Road Construction • RMPC (Main Roads Contracts) • Flood Damage Repairs • Workshop • Community Facilities

• • • • • •

Policy and Compliance Community Liaison Complaints and Customer Requests Legal Management Risk Management MICCOE (Council Owned Enterprises)

• • • • •

Disaster Management / SES Communications and Media Corporate Planning and Reporting Civic Functions & Subscriptions Economic Development

• •

Recruitment and inductions Workplace rehabilitation

• •

Training and Development Payroll

• • • • •

• • • • •

Work Health and Safety Workers Compensation Waste Water Reuse Stock Routes Planning Scheme and Policy Development

• • •

Animal Management Water Reticulation Sewerage Reticulation Environmental Management Statutory Planning & Development Assessment Building Services Strategic Land Use Planning Tennis Courts

• • •

Infrastructure Charges Plumbing Assessment and Inspections Skate Parks

• • • • • •

Road Maintenance Parks and Gardens Private Works Quality Assurance Showgrounds Public Amenities

• • • • •

Landscaping and Sand and Gravel Roads to Recovery RPC (Main Roads Contracts) Fleet Cemetery

Corporate and Financial Services • Customer Service • General Administration • Rating • Records Management • Corporate Facilities

• • • • •

Financial Services / Grants Commission Investments Procurement Asset Management Computer and Technology Infrastructure & Support

• • • • •

Business and Procedures Insurance Libraries CCTV Security Community Grants