CARING FOR YOUR CONDO W E L C O M E T O Y O U R M O U N TA I N V I E W H O M E
SEASONAL MAINTENANCE A STEP-BY-STEP GUIDE
MAKING IT EASY
STICKERS AND TAGS WITH IMPORTANT INFORMATION
WARRANTIES WE HAVE YOU COVERED
Thank You! THANK YOU FO R T RUSTING MO UNTAINVIEW BUILDING GRO UP TO BUILD YOUR NEW CO NDO.
We understand that purchasing a new home is one of the biggest investments and decisions in your life. That is why we work so hard to make the journey as stress-free and enjoyable as possible, which includes caring for your condo, even once you are all moved in! We hope this guide will be a valuable resource to you as the years go by in your new home, helping you take the very best care of your investment and enjoying it for years and years to come. Thank you from our family to yours,
Mark Basciano President, Mountainview Building Group
IN THE KNOW! MOUNTAINVIEW MYHOME TRACKER Putting you in the driver’s seat The Mountainview MyHome Tracker is your personal comprehensive online portal where you have complete access to your new home purchase information. Available online, 24/7, MyHome Tracker puts you in the driver’s seat by allowing you to keep track of service requests and history of your Mountainview home. If you require service for your home, please enter the items in MyHome Tracker or submit a request to your Service Coordinator: at 289-407-2197 or service@mountainview.com. Once service items have been entered into our system, you will be able to track their progress by logging into MyHome Tracker. Here, you will also be able to view information on how to care for the various components in your home. Your login and password was sent to you from ilove@mountainview.com with your Agreement of Purchase and Sale. If you need your login and password resent please contact us at 905-688-3100. www.mountainview.com Login: Password:
20-DAY VISIT The 20-Day Visit is our way of ensuring you are happy with your new home. This walkthrough takes place AFTER you have moved in and is with the homeowner, Site Supervisor and Site Assistant. This visit is booked at the Home Orientation with your Service Coordinator. At the visit, we will: • Review all of the Pre-Delivery Inspection items and ensure they have been taken care of. • Review the operation of the various mechanical systems in the home. • Note any further items that need to be addressed for future follow up. • Address any questions you may have about how items in your home work.
DID YOU KNOW? You can request service directly from Mountainview at any time. Mountainview will repair warrantable items whether or not they were submitted to Tarion on time.
WARRANTIES
YOUR ROLE, YOUR BUILDER’S ROLE AND TARION’S ROLE Your Role as a Homeowner •
Understand your warranty coverage and the process for making warranty service requests and claims
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Participate in the pre-delivery inspection (PDI)
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Properly maintain your home in order to preserve your warranty coverage
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Bring any warranty service request to your builder’s attention in writing as soon as possible
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Provide your builder with reasonable access to your home to investigate and address warranty service requests
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If you need warranty assistance from Tarion, ensure that your claim is submitted within the appropriate timelines
Our Role as Your Builder •
Ensure that your home is built properly
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Provide you with information about your warranty coverage at the time of purchase
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Conduct a pre-delivery inspection (PDI) with you on or before the occupancy date
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Provide you with a warranty certificate upon your home’s completion
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Resolve valid warranty requests in a timely manner by performing repairs or offering an acceptable alternative resolution
Tarion’s Role
TARION WARRANTY
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Administer the MyHome online portal
Tarion and Mountainview have you covered
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Facilitate the fair resolution of disputes between homeowners and builders over warranty coverage, repairs, or customer service
Tarion is a private, not-for-profit consumer protection organization established by the Ontario Government in 1976 to administer the province’s New Home Warranty Program. You will be hearing from Tarion regarding a 30-Day Form, Year-End Form and Second-Year Form. These forms are used to list any remaining deficiencies at the end of Tarion’s 30-Day, One-Year, Two-Year, and Seven-Year Warranties.
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Assess warranty claims to determine if they are valid
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In cases where a builder fails to address a valid warranty claim, resolve the claim directly with the homeowner
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Manage a guarantee fund to protect new home buyers
COMMON ELEMENTS
To complete the Tarion forms, you must sign up for a Tarion MyHome account at https://myhome.tarion.com/hop You will need your Tarion Warranty Certificate, which was emailed to you prior to closing from ilove@mountainview.com
For most condominiums, warranty coverage also includes the shared areas of the building, referred to as Common Elements.
Remember, you can request service directly from Mountainview at any time, and Mountainview will repair warrantable items whether or not they were submitted to Tarion on time.
Common elements coverage begins on the date the condominium corporation is registered.
GET ONLINE!
WARRANTY EXCLUSIONS
Accessing your MyHome Tracker account to find information on warranties, maintenance and service is as easy as 1 - 2 - 3! Here’s how!
Some items are not be covered by the Statutory Warranty, including the following: Homeowner action/involvement Normal wear and tear Third-party damage Secondary damage Supplementary warranties/agreements
V isit mountainview.com and select “MyHome Tracker” from the navigational menu. Use your login and password when prompted. O nce in your account, use the top menu and submenus to find the information you need!
Refer to MyHome Tracker for details and additional information on these items.
30-DAY FORM You can submit a 30-Day Form during the first 30 days of possession. Use this form to list any unresolved warranty items you and your builder identified during your pre-delivery inspection, as well as any new items that have arisen since you took possession of your home. You can submit only one 30-Day Form, so make sure you include all of the warranty items that you want to report.
ONE-YEAR WARRANTY Your home’s statutory One-Year Warranty coverage begins on the date you take possession of the home and ends on the day before the first anniversary of this date. The One-Year Warranty is provided by your builder and covers: •
Requires a home is free from defects in material
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Protects against unauthorized substitutions
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Requires the home to be fit for habitation
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Protects against Ontario Building Code violations.
Visit MyHome Tracker for additional details and for quick links to information on the Construction Performance Guidelines and reasonable tolerances that should be expected.
DID YOU KNOW? You can find helpful quick links and additional support in MyHome Tracker!
TWO-YEAR WARRANTY Your home’s statutory Two-Year Warranty coverage begins on the date you take possession of the home and ends on the day before the second anniversary of this date. The Two-Year Warranty is provided by your builder and covers: •
Protects against water penetration
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Protects against defects in materials that affect windows, doors and caulking
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Covers defects in the electrical, plumbing and heating delivery and distribution systems
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Covers defects that result in the detachment, displacement or deterioration of exterior cladding
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Protects against violations of the Ontario Building Code that affect health and safety
Visit MyHome Tracker for additional details on the Two-Year Warranty.
SEVEN-YEAR WARRANTY Your home’s Seven-Year Warranty covers major structural defects (MSD). This warranty begins on the date you take possession of the home and ends on the day before the seventh anniversary of that date. A major structural defect in general terms covers the following — any defect in work or materials in respect of a building that: •
Results in failure of a structural load-bearing element of that building
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Materially and adversely affects the ability of a structural load-bearing element of the building to carry, bear and resist applicable structural loads for the usual and ordinary service life of the element
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Materially and adversely affects the use of a significant portion of the building for usual and ordinary purposes of a residential dwelling and having regard to any specific use provisions set out in the purchase agreement for the home
Visit MyHome Tracker for additional details on the Seven-Year Warranty.
MAINTENANCE INFORMATION & CARE SUMMARY Your home maintenance at a glance With proper care and maintenance, your Mountainview home will bring you years of enjoyment. MyHome Tracker can help keep you on top of the various components of your home. Log on to your account to find detailed information on care, maintenance and warrantability for the following: Acrylic tubs & showers
Lighting
Cabinetry
Painting
Drywall
Plumbing
Electrical
Suite trimwork
Flooring
T elephone & cable T.V. rough-ins
Heating and Ventilation
Windows & exterior doors
Common Elements Maintenance needs for components in the common elements should be reported to the Condo Board. They may include, but are not limited to: Air conditioning
Exterior locks
Brickwork
Concrete slabs
Exterior caulking
Siding, soffits, facia & trough
FRIENDLY REMINDERS In addition to the wealth of information found in MyHome Tracker, you will also see reminders for repair, maintenance, and warranties directly on the home page!
SPRING / SUMMER SEASONAL MAINTENANCE CHECKLIST SPRING ADJUST CABINET DOORS Adjust cabinet doors and drawers on a yearly basis. Level doors and tighten loose screws.
CHECK THE CAULKING Check the exterior caulking for air and water leaks.
CHECK THE DRYER FILTER Check the clothes dryer and clear any lint or obstructions to make sure air is flowing properly. Check both the door filter and the bottom filter, and empty the water tank. Please refer to your manufacturers Use & Care Guide for details.
CHECK THE GFCIS Check, test, and reset the ground fault circuit interrupter located in your bathroom to make sure they are working properly and there is power to the outlets.
CHECK THE ON DEMAND HOT WATER TANK Check the on demand hot water tank for leaks.
CLEAN THE AIR HANDLER FILTER (HEATING AND COOLING SYSTEM) The air handler filter needs to be replaced on a regular basis to maintain a healthy environment in the home. We recommend every 3 months at a minimum. A blocked furnace filter can cause the furnace to shut down and to stop providing heating and cooling to the home.
SUMMER SET THE ENERGY RECOVERY VENTILATOR (ERV) SETTINGS Your home was built with an ERV. The dehumidistat, which is located next to your thermostat, should have the fan light turned on, the dehumidistat light set to the 80% or summer position, and the speed light off. The fan light should be left on when the house is being cooled with air conditioning to provide ventilation and clean air. The fan light may be turned off if windows are being left open continually as a means of cooling the house and providing fresh air. If the ERV is a Lifebreath unit, the dehumidistat light can be left at the 30% or winter position as the unit will automatically remain at the low speed setting when the temperature outside is above 15 degrees Celsius.
SUBMIT THE “POST-WINTER SHRINKAGE CERTIFICATE” During the first winter, dry air will cause new homes to settle and shrink. The moisture in the concrete, drywall and wood will dry out to the cold dry air outside. Caulked areas where tubs meet tile decks will shrink and the caulking will pull away. Doors will shift slightly, locks may no longer line up, and drywall screws may pull in on the drywall. Every home owner is entitled to submit a single “Post-Winter Shrinkage Certificate” to Mountainview to assess these nonwarrantable shrinkage related items.
TEST SAFETY ALARMS Test the smoke detectors and CO detectors to make sure they are working properly. Change the backup batteries semi-annually with the time change.
CHECK THE DRYER FILTER Check the clothes dryer and clear any lint or obstructions to make sure air is flowing properly. Check both the door filter and the bottom filter, and empty the water tank. Please refer to your manufacturers Use & Care Guide for details.
CLEAN THE AIR HANDLER FILTER (HEATING AND COOLING SYSTEM) The air handler filter needs to be replaced on a regular basis to maintain a healthy environment in the home. We recommend every 3 months at a minimum. A blocked furnace filter can cause the furnace to shut down and to stop providing heating and cooling to the home.
FALL / WINTER
FALL CALL FOR AIR HANDLER (HEAT MODE) & ENERGY RECOVERY VENTILATOR (ERV) SERVICE
WINTER CLEAN THE ERV
CHECK THE AIR DUCTS Check all floor vents and air ducts to make sure they are clear and air can move freely around them.
Air handlers and ERVs require yearly maintenance from a certified technician. Call for service for the air handler and ERV before the heating season begins.
ERVs require regular maintenance. We recommend that you do the following once a year: clean your filters with tap water and rinse out the aluminum core (do not use a dishwasher), and have the input and output air flows balanced by a certified contractor.
CHECK THE DRYER FILTER
SET ERV SETTINGS
Check the clothes dryer and clear any lint or obstructions to make sure air is flowing properly. Check both the door filter and the bottom filter, and empty the water tank. Please refer to your manufacturers Use & Care Guide for details.
Your home was built with an ERV. The dehumidistat, which is located next to your thermostat, should have the fan light turned on, the dehumidistat light set to the 30% or winter position (40% if it feels too dry – higher settings increase the risk of mold), and the speed light off unless you want to temporarily run the fan at high speed for increased ventilation. A flashing dehumidistat light indicates the fan is running at high speed to meet the desired humidity level. A continuous dehumidistat light indicates the humidity level is lower or equal to the setting. The furnace fan will run at low speed when the ERV fan light is on to evenly distribute fresh air through the home. This will provide the most even temperature and moisture levels through the home, will provide the cleanest air (by continually moving it past the furnace filter), and the least amount of condensation on windows (as the constant air movement can slightly raise the glass temperature).
CHECK FLOOR DRAINS Check the P-traps in the floor drains and make sure they have water in them to prevent sewer gases from entering the house.
CHECK THE GFCIS Check, test, and reset the ground fault circuit interrupter located in your bathroom to make sure they are working properly and there is power to the outlets.
CLEAN THE AIR HANDLER FILTER (HEATING AND COOLING SYSTEM) The air handler filter needs to be replaced on a regular basis to maintain a healthy environment in the home. We recommend every 3 months at a minimum. A blocked furnace filter can cause the furnace to shut down and to stop providing heating and cooling to the home.
TEST SAFETY ALARMS Test the smoke detectors and CO detectors to make sure they are working properly. Change the backup batteries semi-annually with the time change.
CHECK THE DRYER FILTER Check the clothes dryer and clear any lint or obstructions to make sure air is flowing properly. Check both the door filter and the bottom filter, and empty the water tank. Please refer to your manufacturers Use & Care Guide for details.
CLEAN THE AIR HANDLER FILTER (HEATING AND COOLING SYSTEM) The air handler filter needs to be replaced on a regular basis to maintain a healthy environment in the home. We recommend every 3 months at a minimum. A blocked furnace filter can cause the furnace to shut down and to stop providing heating and cooling to the home.
MAKING IT EASY STICKERS AND TAGS
UTILITY TAGS UTILITY TAGS ERV
You may have noticed stickers and tags on the equipment in the mechanical room of your new home. These have been placed for your reference and provide important information about the various equipment and what maintenance is involved for them to all run smoothly. Shown here are some of the labels you might find.
WE'VE TAKEN THE TIME TO PROVIDE IMPORTANT INFORMATIO ABOUT THE AIREQUIPMENT HANDLER FOUND IN YOUR BASEMENT.
ON DEMAND NEEDS REGULAR MAINTENANCE. HOT WATER TANK CLEAN FILTERS ONCE A YEAR. CHECK THE HOT WATER ON TANK THESE TAGS YOU WILL FIND QUICK TIPS ON HOW TO USE A FOR LEAKS. TAKE CARE OF THESE ITEMS. WE'VE TAKEN THE TIME TO PROVIDE IMPORTANT INFORMATION The QR codes below can be FOR SERVICE, CALL ENERCARE. ABOUT THE EQUIPMENT FOUND IN YOUR BASEMENT. scanned using the camera on AIR HANDLER FILTER NEEDS TO BE REPLACED EVERY 3 MONTHS OR AS PER MANUFACTURER RECOMMENDATION. TURN OFF AIR HANDLER MAIN POWER SWITCH REMOVE CURRENT FILTER INSTALL NEW FILTER TURN AIR HANDLER MAIN POWER SWITCH BACK ON
NOTE: ENSURE YOU ARE PURCHASING THE APPROPRIATE FILTER SIZE FOR YOUR AIR HANDLER
RECOMMENDED: HAVE THE AIR HANDLER SERVICED BY A CERTIFIED CONTRACTOR EVERY FALL.
your smart phone. These will
PLEASE SCAN ONE OF THE FOLLOWING QR CODES WITH YOU direct you to valuable resources SMARTPHONE CAMERA FOR MORE INFORMATION. ON THESE TAGS YOU WILL FIND QUICK TIPS ON HOW TO USE AND and maintenance videos. TAKE CARE OF THESE ITEMS. ELECTRICAL
PANEL
HYDRO PANEL: Spring and CABLE, PHONE, Summer PLEASE SCAN ONE OF THE FOLLOWING QR CODES WITH YOUR AND INTERNET Maintenance SMARTPHONE CAMERA FOR MORE INFORMATION. FEEDS. Videos IN CASE OF TRIPPED BREAKER: • LOCATE THE TRIPPED BREAKER • RESET THE BREAKER BY MOVING IT TO THE FULL "OFF POSITION" AND THEN BACK TO "ON" FOR ANY OTHER ELECTRICAL RELATED ISSUES, PLEASE CONTACT A CERTIFIED ELECTRICIAN.
MyHome Tracker
NATURAL GAS VALVE
MyHome Tracker
Mountainview Linktree
TURN HANDLE 1/4 CLOCKWISE TO SHUT OFF GAS.
CONDO LIVING MADE EASY! We have added stickers and tags to help you easily identify the names of equipment and provide at-a-glance maintenance tips.
HANDLE WILL BE IN LINE WITH GAS LINE WHEN "ON". HANDLE WILL BE IN A "T" POSITION WITH THE GAS LINE WHEN "OFF".
IF YOU SMELL AN ODOUR YOU THINK MIGHT RESEMBLE ROTTEN EGGS, VISIT THE ENBRIDGE WEBSITE FOR INSTRUCTIONS.
Mountainview Linktree
MAIN WATER SHUT-OFF VALVE Spring Maintenance Videos
TURN HANDLE 1/4 CLOCKWISE TO SHUT OFF WATER. - HANDLE WILL BE IN LINE WITH PIPE WHEN "ON". - HANDLE WILL BE IN A "T" POSITION WITH THE PIPE WHEN "OFF".
Spring Maintenance Videos Fall
Fall Maintenance Videos
and Winter Maintenance Videos
Fall Maintenance Videos
WHO TO CALL NOT SURE WHO TO CONTACT? HERE’S A HANDY LIST TO GUIDE YOU. YOUR PROPERTY MANAGER For all general questions, concerns, emergencies, etc. PROPERTY MANAGEMENT Cannon Greco Management Limited 50 William Street St. Catharines, Ontario L2R 5J2 Phone: 905-687-6933 Fax: 905-687-8121 PROPERTY MANAGER Anita Udovc Phone: 905-687-6933 ext. 226 Email: anita@cannongreco.ca PROPERTY ADMINISTRATOR Kathy Zeppieri Phone: 905-687-6933 ext. 234 Email: kathy@cannongreco.ca In case of an after hours emergency (fire, flood, etc.), please phone our 24-hour service line 905.687.6933. MOUNTAINVIEW BUILDING GROUP Maria Kovacs, Service Manager Phone: 289-407-2197 Email: service@mountainview.com For service inquires regarding elements within your unit such as: trim, flooring, cabinetry, paint etc.
Welcome home WE LOVE TO HEAR FROM OUR HOMEOWNERS. Sales: 905-323-6243 | info@mountainview.com After Occupancy Service: 289-407-2197 Head Office: 905-688-3100
mountainview.com | 905.688.3100