Annual Report Roads and
Transport Authority
2020
Year in Review
Project Achievements
Operational Performance
His Highness Sheikh Mohammed bin Rashid Al Maktoum Vice President, Prime Minister of the UAE, Ruler of Dubai
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
Year in Review
Project Achievements
Operational Performance
His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum Crown Prince of Dubai, Chairman of the Executive Council
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
Year in Review
Project Achievements
Operational Performance
His Highness Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum Deputy Ruler of Dubai, Chairman of Dubai Media Incorporated
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
Year in Review
Project Achievements
Contents Vision
Mission Corporate Values and RTA’s Goals and Strategic Objectives Chairman’s Message Year in Review Project Achievements Operational Performance Competitiveness Indicators Digital Transformation Safety and Sustainability Human Resources Integrated Strategy in Facing COVID-19 Awards and Achievements
Operational Performance
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
Year in Review
Vision
The world leader in seamless and sustainable mobility
Mission
Project Achievements
Operational Performance
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
1 Smart Dubai Become a pioneer in digital transformation
Develop and manage integrated and sustainable roads and transpor-
Transition to a mobility data‑based format
to all stakeholders for their happiness. Support Dubai’s vision for the
2 Integrated Dubai
tation systems at a world-class level, and provide pioneered services
innovating, and embracing world-class practices and standards.
Corporate Values Corporate reputation
Pioneering and competitiveness
Leadership and teamwork
Happiness and positive energy
Innovation and creativity
Integrated Strategy in Facing COVID-19
Awards and Achievements
RTA’s Goals and Strategic Objectives
future by developing policies and legislation, adopting technologies,
Human Resources
Improve the integration between transportation and urban planning
Make roads and transportation systems friendly for all
Improve and strengthen the integration between mass transit modes
3 People Happiness
5 Environmental Safety and Sustainability
Improve transportation and traffic safety and reduce accidents and fatalities
Promote the environmental sustainability of transportation
Achieve sustainability with regards to occupational health and safety
Enhance the sustainability of security
6 Financial Sustainability
Grow and diversify streams of revenue
Improve financial efficiency
Become a pioneer in people’s happiness
7 Advance RTA
Foster social responsibility
Attract, develop and maintain talent
Foster excellence and the management of knowledge
Improve corporate policies, processes and governance
Achieve leadership in innovation, research and development and future foresight
Enhance and improve the integration of systems
4 Seamless Mobility for Everyone
Encourage shared mobility and the use of public transport Develop and enhance sustainable networks, systems and smart solutions for roads, traffic and transportation
Manage travel demand and traffic congestion
Develop effective transportation, road and traffic policies and legislation
8 Asset Sustainability
Optimize asset life cycle utilisation
Boost return on asset investment
Year in Review
Project Achievements
Operational Performance
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Facing Challenges 2020 was the year we all faced the challenges of COVID-19,
transformed those directives into achievements that con-
to internal roads, pedestrian bridges, the Al Quoz bus
which impacted all sectors and forced governments
tributed to the enhancement of Dubai’s global position
shelter, and the new generation of bus shelters.
around the world to take various steps to support their
and the achievement of happiness and prosperity for its
national economies. As His Highness Sheikh Mohammed
citizens, residents and visitors.
keen to continuously develop experiences in order to achieve
bin Rashid Al Maktoum, Vice President and Prime Minister
His Excellency Matar Mohammed Al Tayer Director General, Chairman of the Board of Directors Roads and Transport Authority - Dubai
RTA puts its customers at the forefront of its priorities and is
of the UAE and Ruler of Dubai, said: “Anyone who thinks
Amongst RTA’s many achievements in 2020, perhaps the
customer happiness. The authority is one of the first govern-
that the world after COVID-19 will be the same as the one
most important was His Highness Sheikh Mohammed’s
ment agencies to adopt an integrated digital strategy, which
before it is mistaken.”
inauguration of Dubai Metro’s Route 2020 Project, which
enabled it to provide its services continuously during the
extends from Jebel Ali station on the Red Line to the Expo
COVID-19 pandemic. It was also ranked second in the Dubai
The Roads & Transport Authority (RTA), which runs a pub-
2020 station and has been built at a cost of AED11 Billion.
government’s Customer Happiness Index for 2020 and pro-
lic transportation system that transports more than 1.3
His Highness also inaugurated the Dubai Intelligent Traffic
vides its services to customers through smart applications
Million people a day, took all the measures necessary to
Systems Centre, which is one of the most sophisticated traf-
and smart kiosks, websites and call centres, all of which
ensure the health and safety of its employees and custom-
fic control centres anywhere in the world in terms of smart
operate around the clock. The demand for digital and smart
ers during the pandemic. It established a COVID-19 Crisis
technology use and the management of traffic systems. The
channels grew by 300 per cent during the period of national
Management Team, formed response cells to cover the
centre also meets the needs of Dubai’s rapid urban growth
sterilisation compared with the same period in 2019.
various operations and sites of the authority, and devel-
and the infrastructure expansion required for Expo 2020. RTA is harnessing all its efforts and capabilities to achieve
oped a constructive vision based on the priorities of federal and local governments. During sterilisation operations, its
Other achievements included His Highness Sheikh
the aspirations of the country’s leadership. The author-
teams worked tirelessly to provide alternative operational
Hamdan’s inauguration of a new generation of public
ity is determined to move forward via the implementation
plans, to ensure the provision of services at an extremely
transport bus stations in Al Ghubaiba. His Highness also
of infrastructure projects, through the provision of smart
high level, and to continue the implementation of strategic
inaugurated the first phase of the Dubai to Al Ain Road
services, and by enhancing its partnership and investment
projects according to their approved schedules.
development project, which has a total cost of AED2
opportunities with the private sector. In doing so, it aspires
Billion, and the new bridges at the intersection of Sheikh
to keep pace with growing transportation requirements,
Despite the challenges of the pandemic, the authority
Mohammed bin Zayed Road with the Dubai to Al Ain
enhance road traffic safety, achieve leadership in innovation,
made great strides towards its implementation and trans-
Road. Further RTA achievements included the opening of
and anticipate the future in the field of transport services.
lation of the directives of His Highness Sheikh Mohammed
the Al Khawaneej Axis, which includes the development
bin Rashid Al Maktoum, Vice President and Prime Minister
of three main intersections on Al Khawaneej and Al Omari
Thanks to the changes brought about by COVID-19, RTA
of the UAE and Ruler of Dubai; His Highness Sheikh
Streets; the last two phases of the Expo 2020 Project; the
expects to witness a significant growth in the number of trips
Hamdan bin Mohammed bin Rashid Al Maktoum, Crown
inauguration of the bridges leading to Deira Islands; the
made by flexible transportation methods and self-driving
Prince of Dubai and Chairman of the Executive Council;
completion of all the bridges and roads leading to Dubai
vehicles. That’s why it is dedicated to the continuous eval-
and His Highness Sheikh Maktoum bin Mohammed bin
Hills Mall; the completion of a bridge leading to the west-
uation of its services, with the aim of simplifying them and
Rashid Al Maktoum, Deputy Ruler of Dubai. In doing so, it
ern entrance to Dubai Creek; and several projects relating
making them faster and more convenient.
Awards and Achievements
Year in Review
Project Achievements
Operational Performance
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Year in Review The Roads & Transport Authority continues to witness many important and influential events. In this section, we review the most important events of 2020 and the most influential in terms of the organisation’s work and society.
Integrated Strategy in Facing COVID-19
Awards and Achievements
Year in Review
Project Achievements
Operational Performance
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
January 4, 2020 charter released
His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, issued the January 4, 2020 Charter on the day he completed 14 years of
service as the Ruler of Dubai. Renewing his commitment to support the rise of Dubai, to serve justice, and to improve the quality of life for Dubai’s residents and upcoming generations, His Highness said: “Brothers and Sisters, we are witnessing a rapidly changing world amidst fierce competition. The
present generation sets high expectations and we have to respond. Accordingly, our responsibility is to cope with and maintain the development, excellence and sustainability of the Emirate’s growth.” He continued: “We will not be stopped by a reckless friend, enemy’s plot or slack official. Our
HH Sheikh Ahmed bin Saeed Al Maktoum
HH Sheikh Ahmed bin Mohammed bin Rashid Al Maktoum
HH Sheikha Latifa bint Mohammed bin Rashid Al Maktoum
responsibility is to sustain the development and maintain our forward position. What worked for
the past may not work for the future. What benefitted us in the past 20 years may not be useful for the next 20. Time makes it imperative to change tools, renew institutions and tackle recessions. In
the same way, the future compels us to have new blood, restructure our culture and ideas to ensure that we achieve real changes over the coming period.”
HE Matar Mohammed Al Tayer
HE Saeed Mohammed Al Tayer
HE Abdullah Mohammed Al Basti
HE Lieutenant-General Abdullah Khalifa Al Marri
HE Major General Talal Humaid Belhoul
Dubai council launched
The January 4, 2020 Charter included the formation of the Dubai Council, which is chaired by His Highness. His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, and His Highness Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy
Ruler of Dubai, were named as first and second deputies. The Dubai Council’s members include: His Highness Sheikh Ahmed bin Saeed Al Maktoum, President of the Dubai Aviation Authority and Supreme Chairman of the Emirates Group; His Highness Sheikh Ahmed bin Mohammed bin Rashid Al Maktoum, Chairman of the Mohammed bin Rashid Al Maktoum Knowledge
Foundation; Her Highness Sheikha Latifa bint Mohammed bin Rashid Al Maktoum, President of
the Dubai Culture and Arts Authority; His Excellency Mohammed Abdullah Al Gergawi, Minister of Cabinet Affairs and the Future and Chairman of the Executive Office in Dubai; His Excellency Abdullah Mohammed Al Basti, Secretary-General of the Executive Council of Dubai; and His
Excellency Matar Mohammed Al Tayer, Director General and Chairman of the Board of Directors of the RTA; His Excellency Lieutenant-General Abdullah Khalifa Al Marri, Commander-in-Chief
of Dubai Police; His Excellency Saeed Mohammed Al Tayer, Managing Director and CEO of Dubai Electricity and Water Authority; and His Excellency Major General Talal Humaid Belhoul.
Year in Review
Project Achievements
Operational Performance
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
Sheikh Mohammed bin Rashid Al Maktoum inaugurates Route 2020 Project His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, officially inaugurated Dubai Metro’s Route 2020 Project in
July. The project, which adds 15 kilometres of track and links seven new stations, is part of RTA’s master plan to provide integrated multi-modal mass transit systems comprising of
the metro, tram, buses and marine transport. The extension runs from Jebel Ali station on the Red Line to the Expo 2020 station and has been built at a cost of AED11 Billion. Speaking on the occasion, His Highness said the UAE’s journey towards sustainable
development is backed by quality projects and an infrastructure that is globally acclaimed
for its efficiency and reliability. Developed by Emirati talent with the support of international expertise, these projects meet the highest global standards as part of the objective of providing a superior quality of living and services for everyone.
The launch took place in the presence of His Highness Sheikh Hamdan bin Mohammed bin
Rashid Al Maktoum, Crown Prince and Chairman of The Executive Council of Dubai; His Highness Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy Ruler and First Vice Chairman
of The Executive Council of Dubai; HH Sheikh Ahmed bin Saeed Al Maktoum, President of the Dubai Civil Aviation Authority and CEO and Chairman of the Emirates Group; and HH Sheikh Ahmed bin Mohammed bin Rashid Al Maktoum, Chairman of the Dubai Media Council.
Year in Review
Project Achievements
Operational Performance
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
Dubai Intelligent Traffic Systems Centre opened In November, His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime
Minister of the UAE and Ruler of Dubai, inaugurated the Dubai Intelligent Traffic Systems Centre. Constructed by RTA at a cost of AED590 Million, it is one of the biggest and most sophisticated traffic control centres anywhere globally in terms of smart technology use and the management of traffic
systems. It has been developed to meet the needs of Dubai’s rapid urban growth and the infrastructure expansion required for Expo 2020, as well as to support current and future transport systems.
Year in Review
Project Achievements
Operational Performance
Competitiveness Indicators
Dubai Metro heralded a success story During a tour of the Route 2020 Project in September, His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, said Dubai Metro represented one
of the emirate’s many success stories made possible by the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. The project forms part of the
emirate’s efforts to maintain Dubai’s position as one of the world’s fastest growing and most developed cities by implementing quality projects that cater to the mobility needs created by rapid urban expansion.
Speaking of Dubai Metro, His Highness said: “Today, the Dubai Metro is the backbone of the public transport system that links the various vital regions of the emirate, and one of the most important projects of the
integrated mass transit system, because it provides an easy and comfortable mode of transportation for the population, in addition to its role in supporting economic activities, and its significant positive impact on preserving the environment as it contributes to reducing carbon emissions.”
The Route 2020 Project serves communities such as The Gardens, Discovery Gardens, Al Furjan, Jumeirah Golf Estates, Dubai Investment Park and the Expo 2020 site, which have a combined population of about 270,000.
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
Year in Review
Project Achievements
Operational Performance
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
Hamdan bin Mohammed inspects progress of Shindagha Corridor Project During a tour of the Shindagha Corridor Project in September, His Highness Sheikh Hamdan bin
Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council,
said Dubai was implementing projects as part of an ambitious development strategy that places the interests of citizens and the comfort and happiness of residents and visitors at the top of its priorities. This is evident in the large investments the emirate allocates to infrastructure projects that serve the needs of society members and the business community, while also enabling establishments to grow
and prosper, he added, noting that the emirate’s infrastructure sector accounted for 46 per cent of the total government spending in the emirate’s 2020 budget.
The Shindagha Corridor Project is one of the biggest road projects currently being undertaken by
RTA. The AED5 Billion project extends 13 kilometres from Sheikh Rashid Street through Al Mina Street and Al Khaleej Street up to Cairo Street. During his tour, His Highness inspected the construction work of the Shindagha Bridge project, a unique architectural structure developed as part of the third phase of the Shindagha Corridor Project. The bridge serves as an addition to Dubai’s iconic landmarks and
meets the needs of mega development projects in the surrounding areas such as Deira Islands, Dubai
Waterfront, Port Rashid and the Dubai Maritime City. Extending 295 metres in length, the bridge rises
15.5 metres above Dubai Creek, which allows the passage of boats of all sizes, and consists of six lanes in each direction in addition to a three-metre lane for pedestrians and cyclists.
Year in Review
Hamdan bin Mohammed inaugurates the new generation of bus stations in Al Ghubaiba A new generation of public transport bus
stations in Al Ghubaiba were inaugurated by
His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of
Dubai and Chairman of the Executive Council, in October. Characterised by their modern
engineering design and their integration with
the wider public transport system, the stations include six buildings that offer innovative
state-of-the-art public transport solutions. His Highness also reviewed the E-scooter service as well as projects and initiatives to improve public bus services, bus stations to serve
Expo 2020 visitors, and initiatives focused on flexible mobility and shared transport.
Project Achievements
Operational Performance
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
Year in Review
Project Achievements
Operational Performance
Dubai continues to enhance one of the most efficient road networks in the region His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and
Chairman of the Executive Council, stressed that road projects are important indicators of the economic and development capabilities of major cities around the world, and that Dubai continues to strengthen one of the most efficient road networks in the region.
His Highness praised the efforts of RTA and its achievements in enhancing the capacity of the emirate’s
roads, as well as increasing their efficiency within the framework of a carefully studied strategic plan. In doing so, RTA has kept pace with the requirements of Dubai’s continuous urban and economic growth and has done so in accordance with the highest international standards.
The comments were made during a visit by His Highness to work on the Dubai to Al Ain Road development project, which has a total cost of AED2 Billion. His Highness also inaugurated new bridges at the intersection of Sheikh Mohammed bin Zayed Road with the Dubai to Al Ain Road.
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
Year in Review
Project Achievements
Operational Performance
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Budget supports Dubai’s efforts to host the Expo His Excellency Mattar Al Tayer, Director General and Chairman of the Board of Executive Directors of
RTA, confirmed that His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, approved the government›s budget for three years from 2020 to 2022 with a total expenditure of AED 196 Billion. The plan highlighted the government’s keenness
to provide the highest levels of economic stability and to stimulate the emirate’s business sectors. The budget of AED66.4 Billion for 2020 represented an increase of 16.9 per cent on 2019.
Government Affairs
Social development
22.95 Billion
21.9 Billion
32.61% Infrastructure and economic resources
31.13%
9.85 Billion
Social benefits
4.56 Billion 14.00%
Financial Assets “Financial Investments”
2.63 Billion
3.74%
12.02%
6.49%
Other federal expenses
8.46 Billion
Awards and Achievements
Year in Review
Project Achievements
Operational Performance
Giving the name “Kite Beach” to a lively street in the Jumeirah area Under the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, two key streets in Jumeirah – previously
called Al Saffar and Mazmala Streets – were renamed as Kite Beach Street. The newly-named street adjoins Kite Beach, one of Dubai’s most popular beaches, which offers visitors diverse entertainment, food and recreational facilities.
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
Year in Review
Project Achievements
Operational Performance
Two streets in Dubai named ‘Future’ and ‘Happiness’ Under the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, RTA renamed Happiness Street and
Al Mustaqbal Street in Dubai. Happiness Street, which stretches across the Dubai World Trade Centre, Dubai International Financial Centre, Emirates Towers and Burj Khalifa district, was renamed Al Mustaqbal Street, while Al Mustaqbal Street, located near the City Walk district, was renamed Happiness Street.
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
Year in Review
Project Achievements
Operational Performance
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Project Achievements Since its establishment in 2005, the Roads & Transport Authority has continued to plan, design, construct and supervise a large number of projects. In doing so, it has developed and maintained these projects to the highest international standards, making the Roads & Transport Authority a world leader in quality infrastructure. During 2020 the authority launched several strategic initiatives in the areas of security, traffic safety and smart mobility, with a number of large projects opened and contracts awarded for others. Theses projects have enabled the Roads & Transport Authority to keep pace with growing transportation requirements, enhance road traffic safety, achieve leadership in innovation, and anticipate the future in the field of transport services.
Awards and Achievements
Project Achievements
Year in Review
Al Khawaneej Corridor
Co
Operational Performance
m plete d
Competitiveness Indicators
e wan a h K
Project description:
eet r t S ej
The development of three main intersections on Al Khawaneej and Al Omari streets. The construction of service roads with a length of 23
s m d k 23 e Roa ic v r e of S
kilometres on Al Khawaneej and Al Omari streets. The completion of a tunnel on Al Khawaneej Street, consisting of three lanes in each direction. The implementation of a surface intersection controlled by traffic lights, ensuring free and safe transportation of traffic on Al Khawaneej Street. The development of a roundabout at the intersection of Al Khawaneej Street and Al Omari Street. The development of an intersection between Al Omari Street and Emirates Street via the construction of a flyover across Emirates Road towards Al Awir area, with a capacity of two lanes in each direction. The construction of a pedestrian crossing bridge near the Arabian Center on Al Khawaneej Street.
Project benefits: Reduced the journey time from Emirates Road to Sheikh Mohammed Bin Zayed Road from 25 minutes to nine minutes. Reinforcement of the airport road Corridor and linking Al Awir and Al Khawaneej areas. Increased the capacity of Al Khawaneej Interchange from 8,000 vehicles per hour to 16,000 vehicles. Reduced the waiting time at the intersection of Al Khawaneej and Sheikh Zayed bin Hamdan Al Nahyan Streets from 330 seconds to 45 seconds. The waiting time at the intersection of Al Khawaneej and Al Omari Streets has been reduced from 120 seconds to 60 seconds.
k Par f i r sh
Mu
an
d am H in d B treet e y a S h Z hyan k i She Al Na
Digital Transformation
Safety and Sustainability
Al Am
ardi S treet
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
Year in Review
Project Achievements
Co
Competitiveness Indicators
m plete d
Project description: The execution of two bridged intersections
Project benefits
The conversion of the previously existing roundabout at the
on Sheikh Mohammed bin Zayed Road,
intersection of Sheikh Mohammed bin Zayed Road and
Zayed Road intersection with Expo Road from 8,000
Expo Road to a bridge intersection providing free traffic in
vehicles per hour to 60,000 vehicles per hour. Zayed Road from the dock intersection to the entrance
each direction and the provision of detour movements and
to Al Maktoum Airport from 35 minutes to six minutes.
included the construction of two bridges with a capacity of six lanes serving traffic coming from Dubai, Sharjah and other
Abu Dhabi towards the exhibition; and
towards Dubai.
a bridge with a capacity of two lanes serving the movement of vehicles leaving the exhibition to Sheikh Mohammed
e Gat
the implementation of four bridges to enable traffic movement
١٠
bin Zayed towards Abu Dhabi.
Al Asa yel St
2) The second interchange (Al Maktoum
Sh Zayed Rd
St Al Asayel
JABAL ALI INDUSTRIAL ٢
Airport intersection) included the
JABAL ALI IND ١
JAFZA SOUTH
construction of a single bridge with the capacity of three lanes serving traffic
Interchange
bin Zayed Road ammed h o M h Sheik
Abu Dhabi
coming from Dubai, Sharjah and the other Dubai
Emirates towards the exhibition site, and another bridge with the capacity of two lanes serving the movement of vehicles leaving the exhibition towards Abu Dhabi.
Bridge
Bridge
Bridge
The execution of 16 kilometres of road works. GREEN COMMUNITY WEST
Expo Road
MADINAT AL MATAAR
DUBAI INVESTMENT PARK ١
Bridge
Project benefits Serving traffic coming from Dubai, Sharjah and other emirates and allowing them to enter the car parks at the Expo 2020 site. A vehicle exit service from the exhibition site to Sheikh Mohammed bin Zayed Street towards Abu Dhabi.
Phase ١
Emirates Rd
JAFZA SOUTH
Al Asa yel St
Abu Dhabi
She ikh Moh amm ed
bin Z a
Bridge yed R oad
Bridge
Dubai
MADINAT AL MATAAR
of two lanes serving traffic coming from
The establishment of service roads in both directions, including to and from Expo Road towards the exhibition site.
JABAL ALI INDUSTRIAL ٢
Emirates; two bridges with a capacity
Sheikh Mohammed bin Zayed Road, heading north
expanding the road from four to six lanes in each direction.
Sh Zayed Rd
1) The first intersection (Expo Interchange)
Providing a direct exit from the Expo 2020 site to
The execution of 27 kilometres of road works on Expo Road,
Awards and Achievements
Expo Road
The construction of two bridges with a capacity of six lanes in
Integrated Strategy in Facing COVID-19
Expo site:
Reducing the journey time on Sheikh Mohammed bin
free connections, ensuring the smooth flow of traffic.
Human Resources
securing entry and exit to and from the
Increasing the capacity of the Sheikh Mohammed bin
every direction.
Safety and Sustainability
Two bridge intersections on Sheikh Mohammed bin Zayed Road
The bridged intersection that connects Sheikh Mohammed bin Zayed and Expo Road Project description
Digital Transformation
Expo Road
The last two phases of the Expo 2020 project
Operational Performance
Nahyan St an Al amd bin H d e Sharjah ay kh Z Shei
Emirates Rd
Year in Review
Bridges leading to Deira Islands
Co
Project Achievements
Operational Performance
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
m plete d
The Roads & Transport Authority inaugurated the bridges leading
to Deira Islands, which were implemented in coordination and cooperation with Nakheel.
Project description: The execution of five bridges that lead to Deira Islands and are connected to the existing bridge crossing the navigational waterway. The construction of bridges and ramps with a total length of 2,571 metres and a total carrying capacity of 20,700 vehicles per hour. The first bridge consists of two lanes that provide free traffic for those coming from Al Khaleej Street towards the north of Deira Islands, with a length of 472 metres and a capacity of 3,000 vehicles per hour. The second bridge has a capacity of three lanes and provides free traffic movement from Deira Islands towards Al Shindagha Tunnel, with a
Deira Islands
Deira Islands Night Souk
DEIRA ISLANDS
length of 503 metres and a capacity of 4,500 vehicles per hour. The third bridge consists of two lanes and provides free traffic from Deira Islands to Al Khaleej Street, with a length of 647 metres and a capacity of 3,000 vehicles per hour. The fourth bridge, which is 362 metres long, consists of six lanes and has a capacity of 7,200 vehicles per hour. The fifth bridge is 587 metres long and consists of two lanes, with an estimated capacity of 3,000 vehicles per hour. The addition of two signal-controlled intersections at the junctions of Al-Khaleej Street with Abu Hail and Abu Bakr Al-Siddiq Street,
CORNICHE DEIRA Shindagha Tunnel
replacing the existing roundabouts.
Al Khale
The construction of barriers, traffic signals, rainwater drainage works,
Waterfront Market ej St
Al Khaleej St
the diversion of services and street lighting.
AL BARAHA
a higher level of service and traffic safety, starting from the Abu Hail Intersection in the north to Al Baraha Hospital in the south.
St Bak er A
An increase in the efficiency of Al Khaleej Street and the provision of
l Si ddi que
of Al Khaleej Street with Abu Bakr Al-Siddiq Street.
Dubai Hospital
Maktoum Bridge
ABU HAIL
Abu Hail St
The provision of entrances and exits to Deira Islands at the intersection
Al Baraha Hospital
Abu
Project benefits:
Al Mamzar
Existing Bridges New Bridges Suggested Roads
Project Achievements
Year in Review
Bridges leading to Dubai Hills Mall The Roads & Transport Authority has completed all of the bridges and roads leading to Dubai Hills Mall.
Project description
Operational Performance
Co
m plete d
Project benefits
Thirteen bridges with a total length of 3,700 metres and a width of between 11 and 12 metres.
Provides direct entrances and exits from Al Khail and Umm Suqeim streets, ensuring the flow of traffic to and from the
The capacity of the new bridges is 23,500 vehicles per hour.
mall from all directions. Increases the efficiency of Umm Suqeim Street and the inter-
The construction of bridge slopes amounting to about
sections throughout the project, ensuring the smooth flow of
2,500 metres. The Umm Suqeim Street Bridge is 500 metres long and has a capacity of four lanes in each direction. Its carrying capacity is estimated at 8,000 vehicles per hour in each direction. The project serves more than 115,000 residents living in
traffic in both directions. Provides three entrances for those coming from Deira, Umm Suqeim and Jebel Ali, as well as direct exits on Al Khail and Umm Suqeim streets. Strengthens the link between Sheikh Zayed Road, Al Khail
nearby areas. The Dubai Hills Mall, which is spread over an area of two million square feet, is home to 650 shops and restaurants.
Street, Mohammed Bin Zayed Street and Emirates Road. A reduction in the journey time from 18 minutes to seven minutes on the section of Umm Suqeim Street that extends from Sheikh Mohammed Bin Zayed Road to Al Khail Road.
Jumeira AL BARSHA ٢
Al Khail Road
AL QUOZ INDUSTRIAL ٤
Al Khail Road
Jabal Ali Umm Suqeim St
Dubai Hills Mall
AL BARSHA SOUTH ١
Sheikh Mohammed bin Zayed Road
Sharjah
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
Year in Review
Project Achievements
The bridge leading to the western entrance to Dubai Creek
Operational Performance
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Dubai Creek Co
m plete d
Project description The project is an important stage in the development of the Sheikh
Dubai Creek Harbour
Rashid bin Saeed Crossing Corridor, which includes the development and expansion of the intersection of Nad Al Hamar Street with Ras Al Khor
AL KHEERAN
Street, and the complete rehabilitation of Ras Al Khor Street. The inclusion of a 740-metre-long bridge with a capacity of three lanes. The capacity of the bridge is estimated at 7,500 vehicles per hour to-
RAS AL KHOR
wards entry, and 3,000 vehicles per hour towards exit. The construction of a new 1.5 kilometre road with a capacity of four lanes, as well as the provision of a modern lighting network consisting of 108 poles.
Project benefits The facilitation of traffic coming from the Nad Al Hammar intersection
Bridge
with Ras Al Khor Street. Providing a smooth movement of traffic towards the modern residential units of Dubai Creek by connecting them with the surrounding roads.
Hatta
Ras Al Khor Road
Jabal Ali
Bridge RAS AL KHOR INDUSTRIAL ١
RAS AL KHOR INDUSTRIAL ٢
Awards and Achievements
Project Achievements
n
er
d
Project description
Un
The Falcon intersection development project
Operational Performance
t io
Year in Review
Construc
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Tunnel New Road Bridge
Project benefits
The project is located between Al Khaleej Street, Khalid Bin
The provision of free traffic movement along the Al Shindagha Corridor (Gulf and Al Mina Street).
Al Waleed Street and Al Ghubaiba Street. When completed, the project will link with Al Shindagha Bridge on the northern side.
An increase in the capacity of the Gulf and port
Deira
streets, thereby improving road efficiency and
The execution of two bridges along Gulf Street, the first with a length of 750 metres in the northern direction, and the second with a length of 1,075 metres in the southern direction. The bridges will have a capacity of six lanes in each
traffic safety, in addition to providing entrances and
PORT RASHID
exits to Port Rashid. The provision of more parking spaces under the
Al Khaleej St
AL SHINDAGHA
new bridge.
direction and will be able to carry 12,000 vehicles per hour. A single-lane bridge will turn right from Khalid Bin Al
Al G
hub
Waleed Street to Al Khaleej Street, with a length of 250 metres and a capacity of 1,600 vehicles per hour. Khalid Bin Al Waleed Street to Al Mina Street, with a length
Al Mina St
Al ed
ale W St
Mankhool
t
bin
St
hS
lid
a Kh
Kuwait St
AL RAFFA
la Fa
AL SOUQ AL KABEER
Al Khaleej St
d
Al Ghubaiba
Al Ghubaiba
Jumeira
Khale
St
Al
of 500 metres and a capacity of 3,200 vehicles per hour.
Al Shindagha Historical District
City Centre Al Shindagha
aiba
Dubai Customs
A tunnel with a capacity of two lanes will turn to the left from
aleed W l A n bi
Integrated Strategy in Facing COVID-19
Dubai Creek
Awards and Achievements
Year in Review
Project Achievements
Operational Performance
Internal roads in the Sama Al-Jadaf area The authority completed the paving of internal roads in the Sama Al-Jaddaf area, linking them with the surrounding main roads, such
Competitiveness Indicators
Co
m plete d
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
Internal roads in Oud Al Muteena 1 The authority inaugurated an internal road paving project for the Mohammed Bin Rashid Housing Establishment in Oud Al Muteena 1.
as Al-Khail Street from the south and Sheikh Rashid Street from the north, thereby ensuring the smooth flow of traffic for residents in
With a length of approximately seven kilometres, the project links the establishment with the surrounding road network and ensures
the area. The project included the implementation of 12 kilometres of roads, the construction of a number of intersections (including
safe and easy entry and exit for road users to and from the surrounding areas.
two controlled intersections), and the provision of lighting works.
Wafi Mall
Sheikh Zayed Road
Dubai Police Officers Club
Latifa Hospital
Al
af dd Ja Al
Kh
ail
Ro a
d
Al Wasl Sports Club
Construction of ١٢ km internal roads in Sama Al Jaddaf area
Year in Review
Project Achievements
Operational Performance
Flexible mobility project in three residential areas
Co
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
m plete d
The Roads & Transport Authority completed the first phase of its comprehensive plan for flexible transportation in three residential areas – Al-Karama, Al-Mankhool and Al-Qusais 1.
Project description The implementation of 314 elevated pedestrian crossing areas and 66 speed-calming devices. The construction of 33 kilometres of cycle paths, some of which are shared with pedestrians in certain areas. share flexible (non-motorised) mobility with vehicles. The provision of 2,000 directional/cautionary signs, the modification of 77,000 square metres of sidewalks, the creation of 21 rest areas, and seven shaded paths.
The development of an integrated and friendly system of infrastructure through the strengthening of links between development projects and attractions. The encouragement of alternative means of transportation, such as walking, cycling and electric scooters. The development of first and last mile requirements by
in Al Waleed St db ali Kh
The construction of about 52 kilometres of road lanes that
Project benefits
AL RAFFA
providing a set of integrated transportation elements, such as bicycle paths, pedestrian crossings and rest stops, shaded paths, cosmetic cultivation, private vehicle rental parking, and bicycle parking.
Musallah Al Eid
Al Fahidi
Al Mankhool Health Centre
Al Mankhool Park
Mankhool St
MANKHOOL Kuwait St
MANKHOOL
AL HAMRIYA Spinneys
BurJuman
Sheikh Khalifa bin Zayed St
ADCB
AL KARAMA Shared lane for bicycles and vehicles Shared lane for pedestrians and bicycles
Awards and Achievements
Project Achievements
d
er
n
Un
An integrated truck rest station on Emirates Road
Operational Performance
t io
Year in Review
Construc
Project benefits
Project description 55 per cent of this project has been completed in partnership with the private sector.
Solve the problem of truck parking on main roads and residential areas. Meet the growing demand for truck parking.
The station is the first integrated truck rest area that meets all the basic and daily needs of truck drivers in the emirate of Dubai. The station includes a truck centre specialised for heavy vehicles. The project covers an area of five hectares and includes 100 parking lots for trucks and heavy vehicles. By establishing the station, the authority aims to solve the problem of truck parking on main roads and residential areas, and to meet the increasing demand for truck stops.
Raise the level of traffic safety. Reduce the percentage of accidents caused by truck traffic. Contribute to the increased smooth flow of traffic during times when truck traffic is prohibited. Increase private sector participation in the implementation of infrastructure projects and services. Achieve additional financial savings for the Roads & Transport Authority by obtaining revenue from the project with the investor, and providing opportunities for investors to participate in
145, 000
Number of truck trips in Dubai per day
55%
The percentage of completion at the station
3 Million tons
are transported by trucks daily
5 hectares The total area of the station
538 stops
In Dubai, within 18 temporary breaks
development projects and to increase investments. Improve the quality of public services and transfer knowledge, experience and innovation from the private sector to the public sector. Contribute to the training and qualifying of government agencies’
100
Parking for trucks
employees so they can manage and follow up on this type of longterm project, according to the building, operation and ownership transfer model.
Competitiveness Indicators
Co
m plete d
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
A pedestrian bridge in the Dubai Marina district Project description This pedestrian bridge is the first of its kind in Dubai and consists of four stairs linking the four sides at the intersection of King
It is 75 metres long and has an estimated capacity of 8,000 people per hour in both directions.
Salman bin Abdulaziz Al Saud Street with the western street near JBR and the entrance to the Marina area. It is characterised by a unique design that has been inspired by the urban nature of the area, with its shape and colour complementing the surrounding buildings.
Project benefit Enhancing traffic safety and the smooth movement of trams and vehicles.
Year in Review
Project Achievements
Operational Performance
Two pedestrian bridges on Khalid Bin Al Waleed and Al Marabea streets The Roads & Transport Authority has completed two pedestrian bridges as part of its commitment to enhancing pedestrian safety and streamlining the links between residential communities and business outlets.
Project description The first bridge is located on Khalid Bin Al Waleed Street
Project benefits The first bridge, which was equipped with elevators,
in Bur Dubai, near the Ascot Hotel, which is considered
facilitates the movement of the public between the two
to be one of the liveliest and busiest commercial streets
sides of the street.
throughout the year. The second bridge is located on Al Marabea Street in Al Quoz and mainly serves residents of the neighbourhood and the labourer community.
The second bridge is fitted with ramps to streamline the movement of users and to fend off the casual crossing of the street, thereby reducing the number of accidents.
Competitiveness Indicators
Co
m plete d
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
Year in Review
Project Achievements
Bus Terminal Project description The Al Quoz Bus Depot is the latest facility to support the daily movement of buses in the emirate. The facility accommodates 273 buses, as well as offices for employees and technicians. It includes a residential building with 102 rooms for up to 368 drivers, a dining hall for 120 people, a medical clinic, an indoor lounge area, an open square, and a gymnasium. The station serves 24 daily bus routes covering a number of vital areas in the emirate of Dubai. The station includes an integrated maintenance workshop with 18 lanes for electrical, mechanical, air-conditioning, oil and tire maintenance. The depot also features two hydraulic lifters, a brake test area, and a paint area. The workshop is also equipped with automatic doors that isolate dust and water.
Operational Performance
Co
m plete d
Project benefits Encourages residents to use mass transportation in their daily commute and promotes the integration between various means of transportation. Reduces operational costs for bus services. Meets the requirements of a public transport bus service for Expo 2020 and helps facilitate the safe and easy transportation of Expo visitors and organisers.
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
Year in Review
Project Achievements
A new generation of bus shelters Project description The completion of a new generation of bus shelters
Operational Performance
Co
Community... A City for Everyone’ initiative.
2. The second is located in a secondary bus stop at Burj Khalifa Boulevard (near Boulevard Walk) and is used by between 250 and 750 riders per day. 3. The third is situated at a key stop at Al Mustaqbal Street (near Park Towers) and is used by between 100 and 250 riders per day. 4. The fourth is situated at a pick-up and drop-off stop on Al Mustaqbal Street behind Emirates Towers, which is used by 100 riders a day. Part of the shelters in the main stops are air-
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
The shelters match the Dubai Universal Design Code
characterised by their innovative design.
by 750 riders per day.
Safety and Sustainability
Project benefits for People of Determination and support the ‘My
roundabout (2nd of December Street), which is used
Digital Transformation
m plete d
at four hotspots across the city, with the shelters 1. The first is located at a main bus stop near Satwa
Competitiveness Indicators
The design is innovative and emphasises Dubai’s modernity as an ideal city for safe and stable living. A long-term investment opportunity for the private sector to advertise innovative and smart services to bus riders. The diversification of revenue sources in order to achieve the main objectives of public-private partnership projects.
Development of bus stops in the Emirate of Dubai The head-stop design is suitable for daily use of over 750 passengers
Achieving luxury and happiness for Dubai residents by providing the best services and means of comfort for bus users, especially in the season of high summer temperatures.
conditioned, while other parts are shaded and have space for branding. Screens provide information about the bus network, timetable, service frequency and other information needed by bus riders. The shelters also provide spaces for parking bikes, as well as ticket vending machines.
In the design of bus stops the following were taken into account: Application of the guide for the development of bus stops in the Emirate of Dubai. Allocating an air-conditioned part of the parking space. The design of the new canopies is in accordance with the Dubai Code for People of Determination, where
designated places for wheelchairs and paths for the blind have been provided. Providing bicycle parking spaces, a ticketing machine (TVM), an information sign (Sign Pole) and other services. Sustainability and modernity in the use of materials to reflect the general character of the emirate.
Year in Review
Project Achievements
Operational Performance
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Operational Performance The Roads & Transport Authority is constantly working to improve its performance and to achieve verifiable success. The data and figures presented in this chapter contributed to a broader understanding of the various dimensions of mobility in the emirate of Dubai and paved the way for future innovations.
Awards and Achievements
Project Achievements
Year in Review
Operational Performance
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Public Transport, Shared Mobility and Taxi Ridership and Trips for 2020 Total Public Transport, Shared Mobility and Taxis Ridership
345.98 Million
Trips
76.73 Million
Buses
Ridership
95.42 Million 3.71 Million
Shared Mobility
Dubai Metro Ridership
Trips
(E-hailing & Car Sharing)
Trips
Ridership
113.63 Million 290.2 Thousand
15.29 Million
Trips
8.86 Million
Taxi
(Dubai Taxi and Franchise Companies)
Ridership
109.94 Million
Trips
63.18 Million
Ridership
Dubai Tram Ridership
Marine Transport
Trips
3.65 Million 86.1 Thousand
8.05 Million Trips
600.12 Thousand
Awards and Achievements
Project Achievements
Year in Review
Operational Performance
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
Buses Statistics Ridership
Bus Stop Statistics
Trips
School Transportation Statistics
Urban Buses
Intercity Buses
Urban Buses
Intercity Buses
Total bus stops
School Bus Fleet*
Feeder Buses
Commercial Buses
Feeder Buses
Commercial Buses
Bus stops inside Dubai
School bus supervisors
Bus stops outside Dubai
School bus drivers
60.99 Million 29.58 Millionً
4.09 Million 766.3 Thousand
2.29 Million 1.18 Million
169.6 Thousand 67.9 Thousand
2,400+ 2,200+ 153
Bus Fleet
Bus Drivers
Bus Routes
Bus Stations*
1,700+ 156
2700+
Air-conditioned bus stops
630
18
*Includes bus stations inside Dubai only
Ridership
95.42 Million Trips
Air-Conditioned Bus Shelters
877
3.71 Million
5,700+
4,400+ 4,300+ * Includes RTA and other Operators› Buses
Year in Review
Project Achievements
Operational Performance
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Metro Statistics Metro Ridership
Metro Trips
Length of Network
113.63 Million
290.2 Thousand
74.25 Kilometres
35%
38%
65%
Red Line
74.45 Million Green Line
39.17 Million
Red Line
178.9 Thousand Green Line
111.3 Thousand
70%
Red Line
52.1 Kilometres Green Line
Red Line
Green Line
Al Rigga
Sharaf DG
Burjuman (Red Line)
Baniyas Square
Mall of Emirates
Stadium
Union (Red Line)
Salah Al Din
Business Bay
Al Ghubaiba
5.60 Million 4.62 Million
30%
62%
Ranking of Metro Stations by Ridership
22.15 Kilometres
4.5 Million
4.38 Million 3.97 Million 3.33 Million
4.19 Million 4.14 Million
Stations
47
Metro Capacity
643
Passengers per Train Metro Fleet
79
2.97 Million 2.55 Million
Integrated Strategy in Facing COVID-19
Awards and Achievements
Year in Review
Project Achievements
Operational Performance
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
Tram Statistics Ridership
3.65 Million Trips
86.1 Thousand Network Length
10.6 Kilometers
Ranking of Tram Stations by Ridership Dubai Marina
1.31 Million Jumeirah Beach Towers 1
486.89 Thousand Jumeirah Beach Towers 2
405.6 Thousand Mina Seyahi
328.95 Thousand Jumeirah Lakes Towers
318.03 Thousand
Stations
11
Tram Capacity
292
Passengers per Tram
Tram Fleet
11
v
Project Achievements
Year in Review
Operational Performance
Marine Transport Statistics Ridership
Private Abra
Water Bus
Water Taxi
7.1 Million
Ridership
15.29 Million
2.88 Thousand
Taxi Fleet ***
11,000+ Car Sharing Vehicles
400
*** Not including Luxury Vehicles
600.12 Thousand
203
Trips
63.18 Million
Shared Mobility **
** Including E-hailing and Car Sharing
Total Fleet
Integrated Strategy in Facing COVID-19
Taxis *
* Including Dubai Taxi and Franchise Companies
Trips
Human Resources
Taxis and Shared Mobility
Dubai Ferry
94.38 Thousand
Safety and Sustainability
109.94 Million
RTA Abra
150.07 Thousand
Digital Transformation
Ridership
8.05 Million 698.61 Thousand
Competitiveness Indicators
Trips
8.86 Million Hybrid Taxis
4,700+
Awards and Achievements
Year in Review
Project Achievements
Operational Performance
Licensed Vehicles by Vehicle Type
1.83 Million 31.99 Thousand Light Mechanical Vehicle
10.76 Thousand Light Vehicle
1.56 Million Trailer
54.53 Thousand
Digital Transformation
Safety and Sustainability
Human Resources
35.75 Thousand Motorcycle
57.78 Thousand
Awards and Achievements
Cycling Tracks (km) *
Roads Network Length (lane-km) **
Paved Area (km2) **
Vehicle Tunnels and Bridges
Information Signs (Gantry & Cantilever)
Pedestrian Tunnels and Bridges ***
Traffic Signs
Car Parkings
463 Light Bus
Integrated Strategy in Facing COVID-19
Traffic and Road Statistics
Total
Heavy Bus
Competitiveness Indicators
Recreational Motorcycle
1.02 Thousand Heavy Vehicle
59.54 Thousand
67.17
2
Traffic Light Signals
15,300+
Heavy Mechanical Vehicle
19.41 Thousand
* Includes those executed by RTA and Developers ** Includes those executed by RTA and does not include Developers *** Includes Metro and Tram Bridges
Valid Licenses
1.95 Million
844
1,900+
171,500+
People of Determination
18,255
125
P
571,000+ Ground Mounted Signs
16,500+
Project Achievements
Year in Review
Operational Performance
Knowledge and Innovation Statistics Suggestions from Stakeholders
4,799
Suggestions from RTA Employees
4,414
Suggestions from Customers
385
Ideas under Development
3,617
Approved Ideas
331
6,361 Awards* Awards won by RTA
٢٠٠
*Cumulative until the end of 2020
Digital Transformation
Safety and Sustainability
Emirati
Male
1,833
5,546
Expats
Female
4,528
815
Customer Happiness Services Provided
325
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
Smart Services Statistics Smart Channels
RTA Smart Applications*
Services available at Kiosks
Services provided through ‘Mahboob’ Service
4
6
25
135
Transactions completed through Kiosks
274.19 Thousand
Workforce Total
Competitiveness Indicators
Transactions completed by Chatbot
2,100+
Registered Users on RTA Website
Downloads of RTA Applications
Percentage of Happiness Index on RTA Smart Applications
RTA Services adoption on Digital Channels
2.16 Million 91%
* RTA Smart Applications are: Roads & Transport Authority Dubai Drive S’hail Business Sector Smart Drive Salama
1.96 Million 91.24%
Transactions completed through Smart Kiosks, Applications and Smart Services
995.98 Thousand
Smart and Electronic Services
205
Conversations with Chatbot
772.36 Thousand Transactions completed through Smart Applications
721.8 Thousand RTA services adoption on Smart Applications
48.57%
Year in Review
Project Achievements
Operational Performance
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
RTA’s Global Competitiveness Indicators
Competitiveness indexes are used to compare the economies of countries
around the world in terms of their competitiveness and their ability to attract investment and generate prosperity. More than 100 variables are included in the indicator’s composition, especially institutions and sectors of any country, policies and various other factors. The results of these variables come from opinion polls, and other third publicly available data. In this chapter, we review the competitiveness of the United Arab Emirates in general and the Emirate of Dubai in particular in terms of global competitiveness indicators in the specialized fields of the Roads and Transport Authority. The years covered are from 2016 to 2020.
Awards and Achievements
Year in Review
Project Achievements
Operational Performance
From 2016-2020, in 16 competitiveness indicators, UAE was among the top 10 countries/cities Globally, distributed as follows:
First globally 4 indicators
First regionally 10 indicators
* The Sultanate of Oman achieved the first at the regional level (2 indicators),
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
The Emirate of Dubai achieved first rank in the following global competitiveness indicators:
Innovation “In transportation” - 2019
Dubai is the first globally out of 55 cities
The Roads & Transport Authority is a contributor to 16 competitiveness indicators at a country level and to 14 competitiveness indicators at a Dubai level.
The following are the most important competitiveness indicators in which the country/emirate achieved a top 10 position.
Competitive indicators in which the authority plays a major role and is considered one of the top 10 cities globally:
First globally 3 indicators
First regionally 8 indicators
Enforcement of Transport Safety Index 2019
Dubai is first globally out of 60 cities Pedestrian Friendliness - 2019
Dubai is first globally out of 60 cities
Awards and Achievements
Year in Review
Project Achievements
Operational Performance
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
The Emirate of Dubai achieved top 10 positions in the
The United Arab Emirates ranked first out of 167 countries in the road
following global competitiveness indicators:
and highway system satisfaction index for 2019, according to the
The Transport and Infrastructure
Driving cities index-2019:
Index 2016:
2nd globally out of 100 cities
2nd globally out of 30 cities
Road Network Index 2019: Metro Safety and Security Performance-2017:
4th globally out of nine cities Passenger on time Performance-2018:
4th globally out of 60 cities Public Transport Accessibility Index 2019:
9th out of 48 cities
3rd globally out of seven cities
Competitive indicators in which the authority has a contributory role and is considered one of the top 10 countries globally
First globally 1 indicator
First regionally 6 indicators
Prosperity Index report. The United Arab Emirates achieved top 10 positions in the following global competitiveness indicators: The Maintenance and Development
Quality of roads according to the
Index, according to the 2018 Global
2019 Prosperity Index report
Competitiveness Yearbook
10th globally out of 167 countries
3rd globally out of 63 countries
Management of Cities Index Quality of road infrastructure
according to the Global
according to the 2019 Global
Competitiveness Yearbook 2020:
Competitiveness Report
3rd globally out of 63 countries
7th globally out of 141 countries
Autonomous Vehicle Readiness Quality of road infrastructure
index (AVRI) according to the 2020
according to the 2019 Travel and
Autonomous Vehicle Readiness
Tourism Competitiveness Report:
Report:
9th globally out of 140 countries
8th out of 30 countries
Year in Review
Project Achievements
Operational Performance
Digital Transformation
Competitiveness Indicators
Infrastructure, roads and traffic indicators
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
World Competitiveness Yearbook
Global Competitiveness Report – Quality of Road Infrastructure 2019
Roads
The United Arab Emirates maintained its first rank globally in the Infrastructure, Roads
The United Arab Emirates has made remarkable progress in the index’s ranking, ris-
and Traffic Index for five years in a row (2013-2017). Its ranking declined in 2018 due
ing from 32nd place in 2019 to 30th place in 2020. Singapore, Hong Kong and Japan
to a change in the scale of the index’s measurement, but in 2019 there was noticeable
maintained the top three positions for 2019 and 2020. When comparing Singapore with
progress in the country’s ranking, rising from ninth in 2018 to seventh in 2019.
the United Arab Emirates, we find that the road network density in Singapore is 12.88, compared with 0.73 in the United Arab Emirates. The UAE is also the best regionally in
Singapore ranked first globally, obtaining a poll result of 6.5 out of 7, compared with the United Arab Emirates’ 6, although the UAE ranked first regionally.
Top Countries by Leadership Position: Globally
Singapore
Regionally
UAE
Arab region
UAE
Gulf region
UAE
The country’s performance in the global competitiveness report Top 10 Countries Total Participating Countries – 141 Ranking
Country
1 Singapore 2 Holland
3 Switzerland 4
Hong Kong
5 Japan
terms of road network density.
Top Countries by Leadership Position Globally
Singapore
Regionally
UAE
Arab region
UAE
Gulf region
UAE
The country’s performance in the World Competitiveness Yearbook Top 10 Countries Total Participating Countries – 63 Ranking
Country
2
Hong Kong
4
Holland
1 Singapore 3 Japan
5 Cyprus
6 Hungary
6 Austria
7 France
8
9 Germany
7 UAE
8 Slovenia
9
10 Denmark
Portugal
South Korea
10 Oman
Year in Review
Project Achievements
Operational Performance
Prosperity Index Report
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
Safe Cities Index Report
Satisfaction with roads and highways
2019 road network
The UAE has achieved first place globally for three years in a row (2017- 2019). Re-
Dubai ranked fourth globally out of 60 participating cities for 2019. Singapore, Stock-
ferring to the top 10 countries, we note that the United Arab Emirates and Singapore
holm and Zurich ranked first at a global level with a score of (100), while Abu Dhabi and
ranked first globally out of a total of 167 participating countries.
Dubai achieved a score of (91.8), meaning Abu Dhabi and Dubai are the best cities at a regional level.
Top Countries by Leadership Position: Globally
UAE & Singapore Regionally
UAE
Arab region
UAE
Gulf region
UAE
Country performance in the prosperity index report Top 10 Countries Total Participating Countries – 167 Ranking 1 1
Country UAE
Singapore
3 Holland
4 Switzerland 5
Hong Kong
6 Hungary 7
South Korea
8 Luxembourg 9 China 10
Suriname
Top Cities by Leadership Position: Globally
Singapore, Stockholm and Zurich Regionally
Abu Dhabi and Dubai Arab region
Abu Dhabi and Dubai Gulf region
Abu Dhabi and Dubai
The City’s performance in the Safe Cities Index report Top 10 cities Total Participating Cities – 60 Ranking
City
1 Singapore
1 Stockholm 1 Zurich 4
Abu Dhabi
4 Amsterdam 4 Barcelona
4 Copenhagen 4 Dubai
4 Frankfurt 4
Hong Kong
Year in Review
Project Achievements
Operational Performance
Digital Transformation
Competitiveness Indicators
Safe Cities Index Report
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
Rail Indicators World
Competitiveness Yearbook
Pedestrian Friendliness Dubai ranked first globally out of 60 participating cities. A total of 35 participating cities in the report ranked first at a global level, with Abu Dhabi and Dubai among the best of those cities, achieving an evaluation result of 100.
Railroads 2020
The United Arab Emirates has made remarkable progress in the ranking of this index, rising from 51st place in 2018 to 49th in 2020. Hong Kong and Singapore maintained their first and second places respectively and, when comparing the performance of the United Arab Emirates with that of Hong Kong, the railway density of Hong Kong is 0.711, compared with 0.005 for the United Arab Emirates, which is the leading country in the Arab world.
Top Cities by Leadership Position: Globally
Multiple cities, including Abu Dhabi and Dubai Regionally
Abu Dhabi and Dubai Arab region
Abu Dhabi and Dubai Gulf region
Abu Dhabi and Dubai
The city’s performance in the Safe Cities Index report Top 10 cities Total Participating Cities – 60 Ranking
City
1 Dubai 1
Abu Dhabi
1 Amsterdam 1 Barcelona 1 Bogota
1 Brussels 1
Buenos Aires
1 Chicago
1 Copenhagen 1 Frankfurt
Top Countries by Leadership Position: Globally
Hong Kong
Regionally
Israel
Arab region
UAE
Gulf region
UAE
The country’s performance in the World Competitiveness Yearbook Top 10 countries Total Participating Countries – 61 Ranking
Country
2
Singapore
1
3
4 5
6 7
8 9
10
Hong Kong Czech Republic Belgium
Luxembourg Switzerland Germany Hungary Slovakia Israel
Year in Review
Project Achievements
Operational Performance
Digital Transformation
Competitiveness Indicators
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
COMET/NOVA Passenger on time Performance 2018
Metro Safety and Security Performance 2017
Out of the top seven cities globally, Dubai maintained its third placed ranking for two
Dubai ranked fourth globally out of nine participating cities in 2017. The city of Seoul in
consecutive years (2017 and 2018), with the accuracy of metro timings reaching 99.8 per
South Korea ranked first at a global level, while Dubai ranked first regionally.
cent in 2018. Taipei in Taiwan was ranked first globally, with Dubai ranked third globally and first regionally.
Top Cities by Leadership Position: Globally
Taipei
Regionally
Dubai
Arab region
Dubai
Gulf region
Dubai
The city’s performance in the COMET/NOVA report Top 7 cities
Globally
Total Participating Cities – 7 Ranking 1
2 3
4 5
6 7
Top Cities by Leadership Position:
City
Taipei
Hong Kong Dubai
Istanbul London
Singapore
Vancouver
Seoul
Regionally
Dubai
Arab region
Dubai
Gulf region
Dubai
The City’s performance in the COMET/NOVA report Top 9 cities Total Participating Cities – 9 Ranking
City
1 Seoul
2 Gansu
3 Singapore 4 Dubai 5
Kuala Lumpur
6 Taipei
7 Bangkok
8 Shenzhen 9
Hong Kong
Year in Review
Project Achievements
Operational Performance
Digital Transformation
Competitiveness Indicators
Safe Cities Index Report
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
Transportation Indicators Autonomous Vehicle Readiness Index Report
Rail Network for 2019
Autonomous Vehicle Readiness index (AVRI) 2020
Dubai ranked 33rd globally out of 60 participating cities in 2019. A total of 12 cities
The United Arab Emirates is ranked among the top 10 countries globally for the third
ranked first at a global level, obtaining a rating of 100, while Abu Dhabi and Dubai
year in a row with regards to its readiness to accommodate self-driving vehicles. Ranked
achieved 62.5. As a result, Dubai is the leading city at a regional level.
eighth globally, the country’s readiness for self-driving vehicles achieved a score of 22.23 in 2020, performing well in technology infrastructure and the willingness of people and government to embrace driverless cars. Singapore ranked first globally as a result of its improved performance in two pillars: 1) consumer acceptance, and 2) policies and legislation. The United Arab Emirates is also the leading country at a regional level.
Top Cities by Leadership Position: Globally
Multiple cities Regionally
Abu Dhabi and Dubai Arab region
Abu Dhabi and Dubai Gulf region
Abu Dhabi and Dubai
The city’s performance in the Safe Cities Index report Top 10 cities
Globally
Total Participating Cities – 60 Ranking
City
1 Amsterdam 1 Beijing
1 Copenhagen 1
Hong Kong
1 Osaka 1 Paris 1
Top Countries by Leadership Position:
Shanghai
Singapore
Regionally
UAE
Arab region
UAE
Gulf region
UAE
The country’s performance in the Autonomous Vehicle Readiness Index report Top 10 Countries Total Participating countries – 30 Ranking
Country
1 Singapore
2 Netherland 3 Norway 4 USA
5 FInland
6 Sweden
1 Singapore
7
1 Tokyo
9 UK
1 Stockholm
South Korea
8 UAE
10 Denmark
Year in Review
Project Achievements
Operational Performance
Digital Transformation
Competitiveness Indicators
Deloitte City Mobility Index Report
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
UITP Index Report – Arthur D. Little Future of Mobility Index
Innovation “In transportation” 2019
Urban Mobility index
Dubai ranked first globally in the Transportation Innovation Index out of a total of
Dubai ranked 34th globally out of 100 participating cities. Singapore ranked first at a
55 participating cities. The emirate was ranked ahead of advanced cities such as Berlin,
global level, achieving a score of 59.3 per cent, while Dubai achieved 44.6 per cent in
London and Helsinki in the public transportation sector.
the urban mobility index, making it the leading city in urban mobility at a regional level.
Top Cities by Leadership Position:
Top Cities by Leadership Position:
Globally
Dubai
Regionally
Dubai
Arab region
Dubai
Gulf region
Dubai
City performance in the Deloitte City Mobility Index report Top 10 cities
Globally
Total Participating Cities – 55 Ranking
City
1 Dubai
2 Berlin
3 Helsinki 4
London
5 Stockholm 6 Seoul
7 Tokyo
Singapore
Regionally
Dubai
Arab region
Dubai
Gulf region
Dubai
City Performance in the UITP Index Report – Arthur D. Little Future of Mobility Index Top 10 cities Total Participating Cities – 100 Ranking
City
1 Singapore
2 Stockholm
3 Amsterdam
4 Copenhagen 5
Hong Kong
6 Vienna
8 Boston
7 London
10
9 Zurich
9 Chicago
Los Angeles
8 Paris 10
Helsinki
Year in Review
Project Achievements
Operational Performance
Digital Transformation
Competitiveness Indicators
Safe Cities Index Report
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Transport and infrastructure indicators Trains, Transport & Traffic Global Power City Index
Enforcement of Transport safety index 2019 In 2019, Dubai ranked first globally out of 60 participating cities, sharing the top spot with Abu Dhabi.
Public Transport Accessibility Index Report 2019 Dubai has made remarkable progress in this indicator, advancing three positions to ninth globally in 2019 out of 48 participating cities. Paris ranked first at a global level, achieving a score of 247.1, while Dubai achieved 207.9 in ease of access to public transportation. This score meant Dubai was ranked the leading regional city.
Top Cities by Leadership Position: Globally
Abu Dhabi and Dubai Regionally
Abu Dhabi and Dubai Arab region
Abu Dhabi and Dubai Gulf region
Abu Dhabi and Dubai
Awards and Achievements
The city’s performance in the Safe Cities Index report Top 10 cities
Globally
Total Participating Cities – 60 Ranking
City
١ Dubai 1
Top Cities by Leadership Position:
Abu Dhabi
3 Istanbul 4 London 5 Jakarta
6 Singapore ٧ Frankfurt 8 Osaka 9 Paris
10 Tokyo
Paris
Regionally
Dubai
Arab region
Dubai
Gulf region
Dubai
City performance in the Global Power City Index Top 10 cities Total Participating Cities – 48 Ranking
City
١ Paris
1 London 3
New York
4 Shanghai
5 Frankfurt
6 Amsterdam ٧
Hong Kong
8 Tokyo 9 Dubai
10 Singapore
Year in Review
Project Achievements
Operational Performance
Digital Transformation
Competitiveness Indicators
The Driving Cities Index Report
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
PWC Cities of Opportunity Report
Driving cities index 2019
Transport and Infrastructure 2016
Dubai ranked second globally out of 100 participating cities. Calgary in Canada was
In 2016, Dubai ranked second globally for transport and infrastructure out of 30
ranked first at a global level, achieving a 100 per cent score, while Dubai achieved
participating cities. Ranked first at a global level was Singapore, which achieved an
97.87 per cent, making it the leading regional city.
average of 174, while Dubai scored 153, making it a regional pioneer. The emirate was placed first regionally in the following sub-indicators:
Top Cities by Leadership Position: Globally
Calgary
Regionally
Dubai
Arab region
Dubai
Gulf region
Dubai
The Driving Cities Index Report Top 10 cities Total Participating Cities – 100 Ranking
City
1 Calgary 2
Dubai
3 Ottawa 4 Bern 5
El Paso
6 Vancouver
7 Gutenberg
8 Dusseldorf 9 Basel
10 Russia
Public transportation cost
POINTER ARRANGEMENT 12
Ease of navigation
POINTER ARRANGEMENT 8
Licensed taxis
POINTER ARRANGEMENT 12
Mass transportation coverage POINTER ARRANGEMENT 19 Traffic jam
POINTER ARRANGEMENT 6
Top Cities by Leadership Position: Globally
Singapore
Regionally
Dubai
Arab region
Dubai
Gulf region
Dubai
City performance in the PWC Cities of Opportunity Report Top 10 cities Total Participating Cities – 30 Ranking
City
1 Singapore 2 Dubai
3 Stockholm 4 Berlin 5
San Francisco
7
New York
6 Chicago 8 London 9 Paris
10 Sydney
Year in Review
Project Achievements
Operational Performance
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Digital Transformation at the Roads & Transport Authority As part of its efforts to achieve the objectives of Smart Dubai, which aims to complete the digital transformation of Dubai’s government organizations, the Roads & Transport Authority has adopted an integrated digital strategy and action plan in coordination with Smart Dubai. This strategy aims to enhance RTA’s leading position in digital transformation to serve the emirate’s transport sector, and to provide the best services to people.
Awards and Achievements
Year in Review
Project Achievements
Operational Performance
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Digital transformation at the Roads & Transport Authority
2012
2016
Technical Resources Strategy
Digital Strategy Development
(2012 - 2018)
(2017 - 2021)
2018
2020
Digital Strategy Update
Digital Strategy Update
(2019 - 2023)
(2020 - 2024)
IT strategy
Digital Transformation Strategy
business development
technologies of the Fourth Industrial Revolution
Information technology is an enabler of
The evolution of business models based on the
Awards and Achievements
Year in Review
Project Achievements
Operational Performance
About RTA’s Digital Strategy
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
Focus Points for Digital Transformation and the Fourth Industrial Revolution
Vision
“Global leadership in modern and digital technologies to serve infrastructure and transport in the Emirate of Dubai.”
The future of cities and transportation solutions
Cloud Computing Initiative
Digital Strategic Hubs
18 projects under the Internet of Things (IoT) track
Polarisation of the future is based on skills, not
16 projects under the artificial intelligence
Innovation Pioneering
Information Centricity
Asset sustainability
Increase operational efficiency
Excellence in service delivery
People Happiness
(AI) stream
10 projects within the Big Data and Advanced Data Analytics stream
Regulatory framework for the governance of IoT technology
Future digital business models Using data to create digital products based on the
Programs and projects included in the digital strategy roadmap 2020-2024
11
Value Streams
113 Digital projects
capabilities of selling data to different segments, thereby benefitting from data monetisation
Customer journey development, such as the
FICI Customer Journey Analysis projects and the MDM Customer Data Central Registry project
Innovative initiatives Using the approved benefits framework to
measure the impact of these projects on RTA’s strategic objectives
Measuring innovative technology projects maturity level, whether implemented or planned, according to the definition of innovation levels
Optimum utilisation of technical resources Enterprise Systems Integration
Dubai Paperless Strategy on university degrees
Exploiting the principles of participatory economics to attract talent to perform specialised tasks
Robotic Process Automation
Future foresight of technologies and their impact on jobs Future foresight of digital technologies Benchmarking of the most prominent
technologies of the Fourth Industrial Revolution
Smart App Integration Roadmap Digital transformation initiative for licensing, traffic and roads services
e-signature initiative The customer’s visual communication initiative
New services and business models that support the transportation industry Developing new business models in the field of mobility requires an integrated digital ecosystem
The user is the focus through human-centric design Identifying the initiatives and capabilities required to build a biosphere
Year in Review
Project Achievements
Operational Performance
Competitiveness Indicators
Inputs for updating the digital strategy roadmap 2020-2024 Contributions of sectors and agencies
Completed
and different sectors
Directions of the higher Committee for Digital Transformation and the Fourth
Industrial Revolution for the next stage
Completed
of the digital transformation journey
Ongoing
٢١
٥٢
11
Programs
Feedback from agencies
Projects
Planned
52
Approved budgets and special
٤٠
instructions for cost saving
Continuous monitoring of the
4
Completed
-
٦٥
10
Sections
PTA
projects
projects
projects Ongoing
2
Planned
2
Completed
٤
17
٥
Completed
٣٤
Ongoing
١٣
RA
projects
9
١
Planned
17
LA
Completed
Ongoing
Projects Ongoing
2
Planned
6
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
113
Total Projects
Ongoing
21
Planned
40
latest global trends
The hub TRA
Safety and Sustainability
Digital Strategy Roadmap Programs and Projects
COVID-19 response plan
١١٣
Digital Transformation
Completed
5
Ongoing
3
Planned
9
Planned
١٨
The program
Number of projects Completed
2020
2021
2022
2023
2024
Smart Dubai
14 7
Blockchain & Paperless
9
3
BI & Data Analytics
8
1
Artificial intelligence
16 10
The Internet of Things and the Transformation of Operating Systems 13
Unified Customer Experience Transformation
Autonomous
2
0
Cyber security
4
1
Elastic Infrastructure Transformation
1
0
Integrated OT Transformation
6
3
Governance and Operating Models
11 9
3
29 15
Year in Review
Project Achievements
Operational Performance
Measuring the maturity of digital transformation in the authority People Happiness
“Achieving global leadership by adopting
digital adoption”
Revolution”
Happiness Index Digital adoption Unified user experience
Increase Operational Efficiency “Paperless government” Increase the percentage of paperless transactions
Increase the automation of internal processes
Asset Sustainability “Supporting the growth and sustainability of digital assets”
Transformation into a virtual technical infrastructure
Increase reliance on internal competencies for operations and maintenance
Increase the number of smart solutions
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
The next steps in 2021
Innovation Pioneering
“Improving and developing the customer experience and increasing the level of
Competitiveness Indicators
the technologies of the Fourth Industrial Increase the rate of adoption of
prominent technologies of the Fourth Industrial Revolution
Information Centricity
Implement RTA big data platform Automate RTA internal processes
Establish foundation to incite artificial intelligence culture
Increase adoption of online/smart services
Rationalize technology landscape across RTA
“Supporting the decision-making process by raising advanced data analytics maturity level”
RTA data maturity rate
Service Delivery “Raising the maturity level of the governance of technical systems and compliance with information security standards.”
Technology governance maturity level Compliance with information security regulation Achieving the digital architectural vision EA Flexible project management application
Deliver on the paperless & blockchain agenda
Implement a new technology operating model to foster innovation & agility
Year in Review
Project Achievements
Operational Performance
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Safety and Sustainability The Roads & Transport Authority is keen to integrate sustainability into all of its projects and is constantly working towards the introduction of initiatives related to the green economy. Furthermore, the authority seeks to strengthen health and safety systems in order to reduce accidents and to contribute to the achievement of national goals. This section focuses on the principles of safety and sustainability as integral elements of the Roads & Transport Authority’s strategy and objectives.
Awards and Achievements
Year in Review
Project Achievements
Operational Performance
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
Sustainability Sustainable well-being and happiness
Health and safety performance
Total number of beneficiaries (shared)
2,152,214
Severe Injuries
1
Moderate Injuries
6
Customer Happiness (%) for 2020
90.1%
Work-related injury statistics for 2020 Moderate Injuries
6
Severe Injuries
1
Moderate Injury Rate (per Million Man-hours worked)
0.05
Severe Injury Rate (per Million Man-hours worked)
0.01
Equivalent Fatality Rate (EFR) – (EFR = Number of Severe + Moderate/10 + Minor/100)/Million Man-hours)
0.04
Equivalent Fatality Rate (EFR) 2017 (Employees of RTA and Contractors)
0.08
2018
2019 2020
0.07
0.06 0.04
Passenger Injury Rate
2017
2018
(Public transport Ridership)
0.08
0.0٠4 0.031 0.018
2019 2020
Year in Review
Project Achievements
Operational Performance
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Public Transport Ridership
Sustainable economic growth and participation
The results of green economy projects and initiatives during 2020
The results of sustainable economic growth and participation for 2020 are as follows:
Results
Electricity savings (kWh)
51,192,531
Water savings (IG)
45,839,866
Fuel savings (litres)
31,311,017
Avoided emissions (tCO2e)
113,686
Waste management Total quantity (tonnes) Percentage share Total waste
440,924.63
Waste sent to landfill
101,673.84
23%
Waste diverted from landfill (reused + recycled)
339.250.78
77%
Emissions type
Quantity (tCO2e)
Composition
Scope 1: Direct greenhouse gas emissions
354,477
50.54%
Scope 2: Indirect greenhouse gas emissions
327,058
46.63%
Carbon footprint:
Scope 3: Indirect greenhouse gas emissions that are 19,805 not included in Scope 2
2.82%
Total (Scope 1+2)
681,535
Total (Scope 1+2+3)
701,341
Integrated Strategy in Facing COVID-19
Percentage of Emiratis in executive and senior management positions
78%
Awards and Achievements
Year in Review
Project Achievements
Operational Performance
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
Notable achievements Successfully achieved its cost rationalization target (104%) through cash – flow management and re-negotiating the payment from 2020 to 2021/2022 without any penalties. Smart Safety Licensing – Training Program (S2L) was carried out for RTA contractors (1,270 participants). RTA Health and Safety Report 2019. The development and deployment of RTA’s COVID-19 HSE Management policy. RTA’s Sustainability Report 2019, with external assurance in accordance with the AA1000 Assurance Standard 2008 (‘AA1000AS’). The signing of the United Nations Global Compact for Sustainable Development followed the full alignment of RTA’s sustainability reports with the UN’s goals addressing global challenges such as poverty, inequality, climate, environmental degradation, peace, justice, human rights and the fight against corruption. The launch of an e-scooter pilot in five Dubai districts – Al Rigga, Jumeirah Lakes Towers, Sheikh Mohammed bin Rashid Boulevard, Dubai Internet City, and 2nd of December Street. The scheme is operated by five different private sector operators – Careem, Tier, Skrrt, Arnab and Lime.
Endorsing the first and last-mile strategy by linking RTA’s public transport network with multiple mobility options. By advocating a healthy and active lifestyle, RTA has helped to place Dubai amongst the world’s pioneers in this regard. The authority obtained a certificate of confirmation for its preventive measures during COVID-19. The certificate was provided by the Norwegian company DNV-GL, which is one of the world’s leading bodies in evaluating infection control programs and managing the risks associated with them. RTA was ranked second for Customer Happiness at the Dubai government level, achieving a score of 90.1 per cent in 2020. The successful implementation of Smart Customer Happiness Centres. The 24/7 centres include a real-time Happiness Index that is based on facial recognition and a paperless queue management system. RTA has recently recruited the first batch of three female bus drivers for deployment on the internal bus network, thus becoming the first entity in the Middle East to take this initiative.
Year in Review
Project Achievements
Operational Performance
Most notable initiatives The implementation of 52 initiatives and projects that optimise energy efficiency and reduce carbon emissions across RTA’s operations. Support for the circular economy was achieved through the introduction of a recycling device for plastic and aluminium beverage bottles, which was installed in the authority’s main building in cooperation with Bee’ah. RTA Energy Management Policy was updated with a focus on Measurement & Verification Methodology. Due to the COVID-19 pandemic, some of our financial initiatives in 2020 were: 1. Financial support was provided to Transport Companies and 110 Limousine Franchise 2. Relief was provided to the investors in the form of rent free period for 3 months during the Pandemic 3. Vehicle inspection fees were waived for three months 4. Free parking for one month
Important events and awareness campaigns in 2020 HSE Open Day – 2020. A knowledge-sharing platform that attracted participants from RTA, international speakers and senior business executives Abu Dhabi Sustainability Week RTA Energy Management Policy Awareness Session Earth Hour World Environment Day Global Earth Overshoot Day World Energy Day WETEX Sustainability Innovation Lab
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
Year in Review
Project Achievements
Operational Performance
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Human Resources The Roads & Transport Authority continues to place great importance in its Human Resources and Development Department, which has always been responsible for planning and providing pioneering services to all of its employees. Not only does the department ensure its employees’ happiness and support Dubai’s vision of the future, it prepares policies and legislation, keeps pace with technologies and innovation, and applies international best practices. These best practices include the creation of an appropriate working environment for all of its employees and the continual improvement of the authority’s overall performance. The authority’s achievements in the field of human resources in 2020 were based on a set of initiatives and procedures, as well as the conducting of studies and the provision of qualifying programs and workshops that were aimed at enabling employees to master strategic institutional capabilities. The authority also signed partnership agreements with a number of leading institutions in this field.
Awards and Achievements
Year in Review
Strategic projects
Project Achievements
Operational Performance
Awards and certificates
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Training, development and qualification programmes
Human Resources
Integrated Strategy in Facing COVID-19
Happy employees
Awards and Achievements
Year in Review
Field visits and benchmarking
Project Achievements
Policies
Operational Performance
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
New policies development
Human Resources
Integrated Strategy in Facing COVID-19
Partners
Awards and Achievements
Year in Review
Project Achievements
Operational Performance
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Integrated Strategy in Facing COVID-19 The unprecedented outbreak of the Coronavirus pandemic had far-reaching consequences for societies and governments around the world, prompting a raft of measures that were designed to overcome the most severe global recession since the Great Depression. The transport sector was severely impacted by the crisis, with a significant drop in demand for transport around the world. Estimates of that drop range from between 80 and 90 per cent, leading to the introduction of initiatives designed to limit the spread of the virus and to support those severely impacted by the pandemic.
Awards and Achievements
Year in Review
Project Achievements
Operational Performance
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
The evolution of the COVID-19 crisis
The speed of our response
Ensuring the health and safety of all individuals was a priority, with the government taking an integrated
As soon as the UAE government’s agencies confirmed the extent of the threat, RTA organised
institutions, implementing distance learning, the closure of places of worship, shopping centres and
2020. The team focused on supporting four main objectives:
approach to confronting the pandemic. This included the closure of schools and higher education
entertainment destinations, and the suspension of all passenger and transit flights. Night curfews were also implemented and disinfection operations were carried out from 26 March to 25 June. Many major events were also postponed, most notably Expo 2020, which was expected to attract more than 25 Million people in 2020.
The impact of the pandemic on public transportation The outbreak of the COVID-19 pandemic created a feeling of fear when it came to the use of public
transport. In addition, all employees of major companies shifted to remote working, which greatly impacted the demand for public transportation, operations and recovery.
an unprecedented response and established a COVID-19 Crisis Management Team in March
Maintaining the safety of passengers, authority employees and members of the community
Continuing to provide services to customers
Continuing the work of the transport sector during the crisis
Supporting those bodies and institutions in Dubai that were addressing the pandemic
RTA’s leadership developed a constructive vision based on the priorities of federal and local governments. This vision embraced global best practices and was constantly updated according to the most relevant COVID-19 data. RTA, as part of its flexible and quick response to the crisis, took positive steps at an early stage to face the challenges posed by the spread of COVID-19. It was informed of all internal and external threats and immediately implemented measures to reduce them. These threats were identified as early as the fourth quarter of 2019, with prevention and protection measures taken in January 2020. RTA administration and its assigned teams worked closely with the Supreme Committee for Emergency, Crisis and Disaster Management in the Emirate of Dubai and the Executive Committee for Crises in Dubai. It coordinated with the relevant authorities at the city level and adopted precautionary measures during curfew periods. In early April, a complete lockdown was imposed on the Al Ras district. RTA developed and organised an immediate response to these exceptional circumstances, activating business continuity plans that focused on the availability of transportation and the continued provision of RTA electronic services. Rapid planning undertaken in the event that workers in important centres of the authority were infected by the virus.
Year in Review
Project Achievements
Operational Performance
Working style: The outbreak of the COVID-19 pandemic
revolutionised the way companies around the world operate overnight. Although working from home was not a new phenomenon, the number of employees in RTA who have committed to working remotely since the pandemic began is unprecedented. In compliance with the directives of the Supreme
RTA to develop innovative solutions, not only for the authority, but for the government of Dubai in general. The COVID-19 Crisis Management Team
took an holistic approach to the crisis, collecting data from the International Observatory for Best Practices on COVID-19 and adopting certain
Committee for Emergency, Crisis and
strategies following consultation with
Disaster Management regarding the
local and international experts. In doing
extension of 24-hour sterilisation operations in April, RTA took the decision to close all of its centres to reduce the risk of infection. A system of remote working was
imposed on all employees during the sterilisation programme. Coordination was carried out between work teams and their counterparts in the various Dubai institutions, with the aim of continuing life in the city during the comprehensive ban and ensuring that decisions affecting traffic and transportation were implemented appropriately. The COVID-19 Crisis Management
Team monitored best practices, which
so, it developed a system of protection that translated into measures to maintain and improve the confidence of customers, ensure the safety of operations, boost economic recovery, reduce the number of COVID-19 cases within the authority, and maintain the public’s ability to use public transportation. Despite the challenges faced by RTA
in finding suitable contractors to assist with emergency works in local areas and communities during the lockdown, the authority continued its work on vital projects. The authority also took advantage of reduced levels of
helped to improve the authority’s
street traffic to speed up construction
response to the outbreak. This enabled
operations at strategic locations.
Competitiveness Indicators
Digital Transformation
92.7%
Safety and Sustainability
Employee satisfaction with remote working
Human Resources
Integrated Strategy in Facing COVID-19
94.93%
Awards and Achievements
The result of digital adoption by RTA during the first quarter of 2020
Year in Review
Project Achievements
Operational Performance
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Biohazard Protection System:
COVID-19 precautions assurance
Using the ‘Vital Hazards Protection System Framework’, RTA’s quick response meant adopting a
The preventive measures taken by RTA to combat the pandemic gained international
imposing the wearing of masks in all public transportation, establishing spaced seating, and
of infection prevention and the management of associated risks. The award followed a
number of social distancing measures, distributing personal protective equipment to all employees, activating public management protocols. The authority also developed its own five-stage medical plan, which was fully aligned with the guidelines issued by Dubai Health Authority, to trace the
contacts of patients infected with COVID-19. In addition, RTA allocated a number of its residential facilities to accommodate its infected employees.
A number of programs were adopted to assist RTA employees and to help them adapt to the
various challenges posed by the pandemic, ranging from material difficulties and health support, to logistical services resulting from the outbreak of the pandemic or quarantine procedures.
Governance Improvements in the
governance and direction of infection risk policies
Continuous improvement A mechanism that provides
results and predictions to support continuous improvement
The strategy
Data analysis
system to monitor
for supporting continuous
Infection risk
improvement activities
Metrics define the basis improvement
Communication
Practices
supporting the improvement of
continuous improvement
Communication strategy about infection risk
Practical actions that enable
Awards and Achievements
recognition from the Norwegian company DNV, a reputed international entity in the fields field survey and a comprehensive assessment undertaken by the company to examine the
health and preventive measures taken by RTA to protect public transport riders and service beneficiaries as well as employees.
Year in Review
Project Achievements
Operational Performance
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
RTA paperless strategy The COVID-19 pandemic has helped RTA accelerate paperless initiatives while striving to reduce paper usage and the spread of the virus.
87%
6.14
We are on track to achieve 100% by
Amount of papers to be provided annually
paperless services December 2021
8.7
Million Dirhams Total paper printing savings since last year
The COVID-19 pandemic provided a unique practical opportunity to transition to digital
transactions, as many of the authority’s services have been moved online, in addition to
increasing the use of automation systems and automated services. The pandemic enabled RTA to accelerate its initiative to provide paperless services and to achieve the objectives of the Dubai Paperless Strategy, which aims to reduce paper consumption among Dubai
government employees and customers to zero by 2021, which means the Dubai government will not issue or request paper documents in the future.
2.7
Million Dirhams Savings from newspapers and print ads since last year
Publications and print advertisements
RTA requires that all reports
100% of print publications and
electronic signatures
advertisements are discontinued
Business Continuity:
Million
be sent digitally with
Year in Review
Project Achievements
Operational Performance
Protection of digital systems The United Arab Emirates witnessed a rise in the number of cyber attacks, with the COVID-19 pandemic contributing to the attempts of some illegal parties to exploit, hack and expose possible weaknesses in RTA’s digital security system.
It is noteworthy that many authorities, especially RTA, have consistently warned against fraud,
asking the public not to respond to fraudulent correspondence and to report it. In this regard, RTA
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Registration
enhance productivity and ensure business continuity.
Renewing vehicle licenses that need to be checked
The authority reviewed the
risk register and reassessed
cybersecurity risks to determine the impact of the COVID-19 pandemic.
It blocked fraudulent emails
and launched an alert system for all emails containing the
word ‘COVID’ to ensure that
the authority’s network was
152%
The increase in the number of cyber attacks using electronic messages
directed to the authority’s systems.
Awards and Achievements
Certificate of ownership
Transfer of ownership certificate Export Transport
Increase in the number of cyber attacks
using websites on the authority’s system.
Zero
The number of successful cyber attacks
on the authority’s systems during 2020.
protected from malicious emails.
10%
Integrated Strategy in Facing COVID-19
The Customer Happiness Center provided six main services for vehicles for people of determination and the elderly by scheduling reservations through the WhatsApp application.
has implemented digital security initiatives to protect its brand and assets from any data leakage.
The Information Security Department worked closely with the Dubai Electronic Security Center to
Human Resources
The authority adopted solutions
to monitor its data and to prevent its leakage.
The comprehensive lockdown in April led to the suspension of a number of services that
require direct interaction. Licensing renewal services were digitally transformed so that
services could continue to be provided to customers. RTA also reviewed the implementation of its plans for metro, trams, buses, taxis and customer happiness centres, with the aim of
ensuring their compliance with the requirements of the Executive Council. In addition, it set in motion plans to support its efforts to limit the spread of COVID-19, including the improving of
vehicle licensing mechanisms using digital channels and smartphone applications, which have proven their effectiveness in reducing the time required to complete transactions.
Year in Review
Project Achievements
Operational Performance
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
Back to work By June 2020, the Government of Dubai issued directives to return all government employees to the office, except the immunocompromised, the elderly, pregnant women and people of determination. For RTA, that meant completely redesigning its working environment to reduce the risk of spreading COVID-19.
RTA’s rules for returning to the office RTA adopted a number of significant changes to its various work environments, with the aim of ensuring their compliance with COVID-19 prevention controls.
2,460,425,984 square meters: Area disinfected in buildings
Cut back on meetings:
The centres were reopened, while fully maintaining the application of precautionary and preventive health measures, such as imposing the wearing of a mask and ensuring social distancing. Thermal sensors were also installed at the entrances to all centres.
Digital forms of communication have been
RTA has linked its COVID-19 response protocols with the new COVID-19 Alert Level System. The
and external levels of the authority
line with the level of COVID-19 infections (new daily cases, hospital capacity etc). Alert levels are
adopted for meetings at both the internal
Robots for training:
Using Pepper (the robot) to train bus drivers in training facilities
Extending working hour flexibility: Until 8:30 am to enable individuals to enter the office without crowding
system provides detailed guidance on any of the practical controls that should be taken care of in
continually and regularly adjusted as the spread and impact of any other mutations of the virus are better known.
Financial risk management Given the decline in demand for public transportation by between 80 and 90 per cent, the authority quickly took decisions to reset budgets and to postpone a number of projects until 2021. Budgets
Remote digital technologies:
were refocused on the most prominent priorities, including costs related to the pandemic and
exams without the need for a personal
the importance of the authority’s awareness of the challenges faced by retail outlets and investors
Technology has been used to adopt driver
important projects that support the strategic objectives of Dubai and RTA. The pandemic highlighted
in‑vehicle assessor
during this period of continuous turmoil. It extended the contracts for a period of three months, with
Back to office digital seminars:
To familiarise employees with the latest
challenges related to the work environment
exemption from fees and the postponement of dues for a period of six months.
The conditions and challenges created by the pandemic and the comprehensive lockdown cast a large
shadow on drivers and franchise companies, so RTA provided material support packages with the aim of helping those most severely affected to continue their businesses in these difficult circumstances.
Year in Review
Project Achievements
Operational Performance
Financial budget reorientation
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
Supporting the economic system for RTA service
RTA adopted flexible terms and rescheduled payments and projects to support its partners facing financial challenges caused by the pandemic.
vendors and investors
All partners are exempt from fees for 6 months and collection dates have been postponed. The
Authority has extended contracts for a period of 3 months for vendors facing financial challenges posed by the COVID-19 pandemic.
Achieving savings of one Billion dirhams in the 2020 budget
Achieving the cost rationalization goal of 2020 (in Billion dirhams)
250 Million dirhams financial
incentives provided to transport companies in general for 2020
Rescheduling the dues of investors
Retaining existing
upon their request to the Authority
investors by renegotiating
based on their financial conditions
advertising contracts
Financial incentives/support packages for the Financial incentives worth
Allocating AED55 Million for
taxi and luxury sector
companies
measures during COVID-19
The Roads and Transport Authority has supported drivers of taxi and luxury taxi companies by
AED250 Million for transport
preventive and precautionary
The higher managements of the
Retaining existing investors
scenarios to affect the returns
contracts
authority presented multiple
by renegotiating advertising
providing financial incentives of one Million dirhams during the pandemic.
Financial support worth
209.5 Million dirhams was given to taxi companies
The authority provided 110
The authority provided financial
39.6 Million dirhams
74 Thousand dirhams
luxury taxis with finance upto
support to two companies upto
Year in Review
Project Achievements
Operational Performance
COVID-19 Alert System and Response Procedures
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
Roads and Transport Authority preventive and health measures
An internal system was developed to determine alert levels in the authority in line with the
pandemic situation in the emirate. Alert levels were continuously adjusted based on the latest developments in the spread of the virus..
For the United Arab Emirates, the alert level was set as follows: The first alert level is for less than 900 cases: the authority’s response procedures are from the green level, ranging between zero and one new case per day every seven days.
The second alert level is for a number of cases ranging from 900 to 4,500 cases: the authority’s
response procedures are from the yellow level, ranging between one case and 2.5 new cases per day every seven days.
The third alert level, for a number of cases ranging from 4,500 to 13,500 cases: the authority’s
180,000
80%
199,846
Number of posters and flyers printed and placed in all public transport stations, vehicles, customer happiness centres, service providers and taxi companies within 48 hours.
The fall in demand for the authority’s public transportation compared with 2019.
Number of face masks distributed to the authority’s employees.
2,600+
Less than 60%
375,213
response procedures are from the orange level, ranging between 2.5 and four new cases per day every seven days.
The fourth alert level, for a number of cases ranging from 13,500 to 27,500 cases: the
authority’s response procedures from the red level range between four and six new cases per day every seven days.
The fifth alert level for more than 27,000 cases, the authority’s response procedures from the black level for every six or more new cases per day, every seven days.
Number of employees who underwent a COVID-19 test at the authority.
The mortality rate among the authority’s employees, compared with the sector average as a whole.
Number of protective gloves distributed to the authority›s employees.
Year in Review
Project Achievements
Operational Performance
Unified control center Dubai, along with 247/ technical support. A number of scenarios were also provided, such as enabling RTA›s response based on big data. Thanks to RTA, Smart Dubai was able
protect drivers and customers from the risk
of the virus, identify possible scenarios,
developed with defining responsibilities
identify hot spots, and predict the number of new cases.
The authority, in partnership with Serco, was able to identify many cost-saving
opportunities through Nol data, which
led to the creation of various initiatives
with the aim of providing optimal levels of services in line with the current demand. In addition, the authority adopted a
monitoring system for taxi users in line with social distancing legislation, by
dedicating a camera monitoring system in
vehicles. It dedicated artificial intelligence and data analytics to notify the control
centre and the taxi driver if passengers did not comply with the imposed procedures. RTA also analysed all touch points on a passenger’s journey to the airport and
implemented measures to mitigate and
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
HR:
The unified control center provided an integrated platform for the crisis management team in
to understand and determine the spread
Digital Transformation
Competitiveness Indicators
RTA management was keen to appreciate and celebrate all employees for their dedicated
efforts in maintaining the continuity of life in Dubai. They were the true heroes and the first line of defence.
of infection. A detailed strategy has been
and timetables. Pilot initiatives for electric scooters were also launched in October for a period of one year in cooperation
with a number of e-scooter rental service
Dubai Taxi Awards
RTA Champions Awards
Thank you… you are our heroes
providers and international institutions
Training and e-learning:
by tourists.
An e-learning roadmap was developed to harness e-learning systems and to adopt e-training sessions
as Dubai witnessed a large turnout
with the aim of spreading a culture of e-learning and self-development. Local and global resources
were identified in addition to signing memoranda of understanding with several strategic partners..
The authority has dedicated an e-learning system to introduce and implement remote driving training courses. More than
3,638 employees
participated in e-learning initiatives by May 2020.
293 digital training programs compared There were
with three in 2019.
Over 600 parking control employees were remotely trained in health and safety standards and COVID-19 requirements.
more than 10 free digital learning platforms The authority provided
and the ability to access more than 500 programs to all of its employees.
The authority managed customer
via e-learning programmes and provided the
happiness
necessary training for customer care.
Year in Review
Project Achievements
Operational Performance
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
Protection of RTA’s employees and passengers Up to
27,000
employees and their relatives have been vaccinated
196,726
Total units sterilised in 2020 (taxi, buses, sea ferries, metro and tram)
87%
The decrease in the number of people
infected with COVID-19 virus in the authority according to the month of May 2020 Less than
60%
Death rate in the transport sector (2020)
Continuity of transportation services during the crisis
First globally
The first transport authority globally to
187.6 Million
achieve the fifth level of maturity in the study of DNV International My Care
COVID-19 pandemic (April through to December 2020)
80%
The rate of demand recovery by the end of 2020, compared with 2019,
outperforming most transport institutions
Passengers transported during the
2 Billion Dirhams
Savings during the Coronavirus pandemic
Year in Review
Project Achievements
Operational Performance
Dubai authorities support
AED250 Million The value of the support package from RTA for the transport sector
More than 100,000 Those infected with the COVID-19 virus, or suspected of being infected, who were transferred to Dubai
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
Continuity of RTA’s services to customers
90.1%
Second place in the Dubai Government Customer Happiness Index
92.7%
Employee satisfaction with remote work
Health Authority facilities
Roads and Transport Authority (RTA) has struggled with the Corona
Two
Number of startups participating in the postCOVID-19 Transport Accelerators Program in cooperation with Dubai Future Foundation
epidemic from two sides, to emphasize its responsibility to selectively develop a strategy for the right approach at the present time, and to harness the successful lessons to chart our future.
Year in Review
Project Achievements
Operational Performance
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements The Roads & Transport Authority (RTA) continues its efforts to keep pace with the vision of Dubai’s wise leadership and its quest to implement its strategic plans through a work system that envisages the sustainability of the environment, health and safety. Despite the challenges that faced the whole world as a result of the outbreak of the COVID-19 pandemic in 2020, the authority maintained the pace of its work and services, and achieved many successes and won awards that match its successes.
Awards and Achievements
Year in Review
Project Achievements
Operational Performance
Competitiveness Indicators
Digital Transformation
Safety and Sustainability
Human Resources
Integrated Strategy in Facing COVID-19
Awards and Achievements
Awards won by RTA RTA was awarded two Middle East Stevie Awards for its Smart Yard test service and for the digital transformation of its drivers’ license service. A Golden World Awards (IPRA) accolade for the creative use of public relations. RTA won seven trophies within the Stevie International Business Awards, the leading awards for the business sector across the world. RTA won two gold awards, the first in the category of the best health, safety and environment program for Dubai Metro, Dubai Tram, and Route 2020. The second was in the category of the best institution in the field of transportation.
RTA Awards*
A bronze award for the best customer service team globally. A bronze award for Best Technical Innovation Program.
The total awards won by RTA
200
Two silver awards, the first in the category of innovation in services for the digital transformation of RTA’s drivers’ license service. The second was in the category of governance, risk and compliance for the smart path system for automating the examination of drivers on the road. A bronze award for Best Media Response to the Challenges of the COVID-19 Pandemic Through Social Media.
Stevie Award for Best Employer. Middle East Public Relations Association award for Best Crisis Management as a result of the COVID-19 Pandemic. Best Business Awards in the Innovation category. Infrastructure of the Year Award, where the authority won two awards – the first for the performance category in assets and the second for the appreciation award category own innovative solution. GCC Gov HR Awards in the category of Best Emiratisation Initiative. Prince Michael International Road Safety Award in recognition of its efforts through the Traffic Safety Strategy Project. RTA was the first government agency globally outside of the United Kingdom to receive this award for the third time, after winning it in 2013 and 2016.
RTA Awards in 2020
Regional awards won by RTA
The total awards won by RTA
١٨
Local awards won by RTA
١
٨١
Local awards won by RTA
39
International awards won by RTA
80
Regional awards won by RTA
٦
International awards won by RTA
١١
* Cumulative from 2008 to the end of 2020