Outsource Audiovisual Services to Improve Customer Experience

Outsource Audiovisual Services To Improve Customer Experience

Outsourcing AV requirements to a provider of BPO services brings a range of benefits including reduced costs, improved efficiency and client satisfaction.

Managed Outsource Solutions

United States

Businesses prefer utilizing BPO services as it improves efficiency, saves time and reduces costs. It gives more time for entrepreneurs to concentrate on important organizational matters, identify ways to expand the company and provide personalized customer attention. Business owners have to balance various tasks of the firm and at the same time offer excellent service to clients. They have a lot of repetitive and redundant tasks that consume considerable time. This is when companies resort to outsourcing.

As an example, let us consider audiovisual outsourcing services. Hotels and conference centers provide presentation and voice reinforcement services to their customers. Typically, they use their own staff and equipment because there may not be a constant need for such advanced equipment, support, and labor. However, they may also choose to partner with an AV (Audiovisual) company for such solutions. Operators in charge should evaluate their venues, what kind of support they need for the events to be held, the efficiency of their in-house staff, and the requirements and expectations of the meeting planners and attendees.

What are the major advantages of outsourcing your audiovisual requirements? ➢

Access

to

the

latest

equipment

and

expert

professionals:

When

outsourcing, you gain access to the latest technology in AV equipment and trained professionals. AV event solutions companies have close association with manufacturers and access to the latest equipment and trends. They apply a set of standards for experience levels. They hire certified technicians and assign a specialized team to take care of your event AV needs. An in-house team, on the other hand, may be taking care of simultaneous events at different locations within the same venue and may not be able to focus on any one event all the time. ➢

Save costs and time: One of the most important advantages of outsourcing is saving costs. When you outsource any business activity to a third party, it provides access to quality services at a much lower cost. It also removes the burden of setting up an in-house facility and the cost involved in hiring, training additional employees and buying technological infrastructure. Besides, you can choose what you actually need when outsourcing. If you purchase an in-house system, you may end up buying hardware that you don’t need.

➢

More pricing and services options: There are many outsourcing companies providing AV services, and you have more options to choose from. After choosing a provider, you can decide on a package of company events scheduled for the year and benefit from a lower price. Most importantly, you can also negotiate labor directly and stay within your budget.

www.managedoutsource.com

(800) 670 2809

➢

Virtual Attendance option: If you choose an AV solutions provider that offers video conferencing and virtual attendance option, you can avoid attendees having to travel long distances and thereby incurring larger expenses.

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Benefit from a long-term partnership: Once you partner with a reliable AV company and find their services satisfactory, you can hire them for future projects for better prices. Moreover, you can have them provide the AV services in various venues where you hold your event.

A recent study by SmithBucklin, an association management company, found that there is a growing need for outsourced multimedia services. An AV system is an indispensable part of a good multimedia configuration. The study involved 360 senior level executives of U.S. associations and professional groups, among whom 81% outsource at least one service. Multimedia production was found to be the most popular outsourced service, with 52% utilizing the same.

Planning and managing an event requires careful logistics, and event planners are often stressed trying to deliver optimum results within a small budget. Outsourcing could be the right option to save time, labor, and costs while improving efficiency and client satisfaction.

Before considering outsourcing, carefully analyze your specific requirements and the skill levels of your in-house staff.

Audiovisual services constitute one of the reliable

business process outsourcing services you can utilize, and which has proven to be a practical and profitable option in many hotels, especially those that serve small to medium sized events and meetings.

www.managedoutsource.com

(800) 670 2809