6 Key Elements for Digital Transformation in the Federal Government System

6 Key Elements for Digital Transformation in the Federal Government System

Digital transformation with document conversion services will help ensure that the government can provide improved digital experience for the citizens.

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Across the globe government agencies are associating with document conversion services to implement digital transformation for projects and initiatives to increase efficiency, enhance data transparency, improve aligning process, better access and manage information, and assure citizen satisfaction and trust. Government agencies at the city, state or federal levels deal with different types of documents like securities law compliance, geological surveys, patent applications and grants, surveillance, national security, border control, law enforcement, public health, voter registration, vehicle registration, social security, statistics and so on. Higher citizen expectations for services, ever-evolving technologies, and changing system requirements drive the need for digital transformation.

Even though digitization brings more efficiency and productivity in government organizations, some of these organizations are still relying on paperwork. However, today when the whole world is fighting COVID-19 and people advised to work from home, the state, local and federal governments are in a desperate need to fit in the latest technologies into the system to improve accessibility to data and also facilitate efficient information flow.

According to an article by the Enterprises Project, The US Technology Transformation Service is in the process of digitization to improve the lives of public servants. Digital transformation is one of the top priorities. According to them, the following are the six things that are important for the digital transformation of an enterprise. 

Omnichannel experience: In the present scenario, when everyone is staying back home, people only have digital access, and user experience needs to be optimized at every channel such as contact centers where citizens come for information regarding the government. To ensure that citizens get the information they are looking for, from wherever they are located, an omnichannel approach is vital.

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Cloud storage and infrastructure optimization: It is important to have a solid technological foundation when the government is serving the public from home.

Moving all data to cloud storage helps to streamline operations. It forms a foundation that connects people, machines, data and all operational environment to enable critical business and mission needs. It also breaks data silos by making data more organized, standardized and accessible across the agency.

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Artificial intelligence: One of the main challenges of government agencies as well as private agencies is to restart the economy to derive real, actionable insight from the data they have. With Artificial Intelligence and Machine Learning, government and

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private agencies can leverage the data that they already have to create models for better optimization and efficiency, and automate time-consuming manual processes.

AI is one of the major advancements that has begun to make an impact on the lives of government employees. 

Data analytics: Like any other organization, government agencies have realized the significance of data, especially to move towards a citizen-focused system. But here the challenge is lack of data scientists on their payroll and modern tools with the latest capabilities to derive insight, or the knowledge regarding how to use those insights.

You need advanced tools to serve the needs of people. So implementing a datafocused, evidence-based, decision-making process is vital to deliver service on their value promise.

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Accelerators: Shifting to a development agile approach, it is easier to make use of short-term projects that was not possible before. This has allowed agencies to tap into innovation in a more incremental way, which facilitates faster progress because it eliminates the barriers that existed in legacy methods. It increases efficiency and coordination across innovation efforts.

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Identity management: Now citizens are being sent stimulus checks and more than ever before it has become critical to minimize fraud, maintain proper security protocols, establish trust and streamline access. For this, a strong identity management program is vital across government agencies, which necessitates rapid digital transformation.

Future of US Federal government The Federal government is investing more in the process of digitization with IT funding increasing from $85.2 billion to $92.4 billion between 2018 and 2019. In 2030, the US Federal government is expected to provide digitized experiences and offer services through online platforms. The need to securely provide applications to citizens will drive investments in application development, a cloud-based infrastructure, and intensified security investments. The government will invest in modernizing its current resources to offer streamlined public services and also to improve the experiences provided in cities and communities. Furthermore, the Federal Data Strategy will advance to allow data to empower citizens and drive innovation, while constantly assessing the necessary guardrails around data

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distribution and use. In short, investing in digital transformation will ensure increased savings, improved citizen experience, and ease in the deployment of future digital services.

Government agencies at every level have various departments that have specific processes, regulations and requirements that need to be fulfilled for seamless functioning of the government system. Embarking on a journey to digital transformation with document conversion services will help ensure that the government can not only meet the needs of citizens, but also help improve efficiency, decision-making and reach, all of which go into providing an improved user experience for citizens.

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