PRIMA 2020 Risk Management Webinar Series

2020 RISK MANAGEMENT WEBINAR SERIES Further your public sector risk management education without leaving the office!

MONTHLY WEBINARS LED BY SUBJECT MATTER EXPERTS JANUARY 22 • Ten Most Critical Risk Management Issues for Your Entity FEBRUARY 19 • Managing Diversity & Inclusion Risk MARCH 18 • It’s Not Just What You Say… It’s How You Say It: The Essential Elements of Effective Communication APRIL 15 • Liability and Auto Claims MAY 20 • Marijuana and CBD JUNE 24 • Until Help Arrives JULY 22 • ERM Beyond the Risk Assessment – Framework, Principles and Integration AUGUST 19 • Effective Risk Management Planning and Claim Response to Natural Disasters SEPTEMBER 16 • Leveraging Telehealth to Redefine Intake and Proactively Manage Care OCTOBER 14 • Building a Peer Support Program NOVEMBER 4 • Emerging Risk and Insurance DECEMBER 16 • Occupational Physicals and Employee Wellness: Redirecting Costs

Register at primacentral.org/webinars FREE FOR MEMBERS, $129 FOR NON-MEMBERS

PRIMA’S 2020 RISK MANAGEMENT

WEBINAR SERIES JANUARY 22 | 12:00 PM – 1:30 PM EST

Ten Most Critical Risk Management Issues for Your Entity SPEAKERS: Michael G. Fann, ARM-P, MBA, Director of Loss Control, Public Entity Partners George D. Dalton, ARM-P, MCM, Assistant Director of Loss Control, Public Entity Partners DESCRIPTION: A critical examination of industry best practices and an entity’s loss experience provides a fairly clear road-map to addressing the bulk of your risk exposures. Using a humorous approach and subtitle of: “The Top Ten Things Your Staff Says & (You Know It’s Gonna Be a Bad Day),” this session provides a short “punch-list” of issues that if addressed adequately, can dramatically improve your property and casualty losses.

FEBRUARY 19 | 12:00 PM – 1:30 PM EST

Managing Diversity and Inclusion Risk SPEAKER: Mauricio Velasquez, President & CEO, Diversity Training Group DESCRIPTION: Participants will be given a framework to help evaluate risks involving interpersonal relations in the workplace.

Attendees will learn the worst and best practices for managing and minimizing these risks.

ATTENDEE TAKEAWAYS: 1. Framework for understanding diversity and inclusion 2. Definition of diversity and inclusion 3. Best and worst practices for managing interpersonal relations in the workplace

ATTENDEE TAKEAWAYS: 1. Encourages the attendee to honestly assess their entity’s exposures 2. Provides an objective best practices and data-driven evaluation of a public entity’s risk issues 3. Provides a short “punch-list” of solutions to dramatically improve an entity’s loss experience

Register at primacentral.org/webinars

PRIMA’S 2020 RISK MANAGEMENT

WEBINAR SERIES MARCH 18 | 12:00 PM – 1:30 PM EST

It’s Not Just What You Say…It’s How You Say It: The Essential Elements of Effective Communication SPEAKER: Randy Anderson, CSP, Owner & Co-Founder, E3 Professional Trainers DESCRIPTION: Though we begin communicating the moment we’re born, most adults would admit that our communication skills could still use some improvement. Often, the problems begin with the fact that we never mastered (or we got complacent and abandoned) many of the basic fundamentals of effective communication. These small habits and/or disciplines contribute greatly to other people’s perception of you both personally and professionally. This presentation delivers simple but important mechanics and tools to help you to become a better communicator, which will increase your influence with others.

ATTENDEE TAKEAWAYS: 1. Learn the three components of any communication, the pitfalls they can present, and how to defend against breakdowns that often occur even in the most basic communication 2. Discover ways to ensure peripheral contributors (or distractors) don’t take away from effective communication 3. See how five simple steps you can take will not only help you, but also the other person(s) with whom you’re communicating

APRIL 15 | 12:00 PM – 1:30 PM EST

Liability and Auto Claims SPEAKER: Dean Coughenour, ARM, Director of Risk Management, City of Flagstaff (AZ) DESCRIPTION: Attendees will learn the primary elements in handling claims. The presenter will walk participants through the denial, acceptance, mediation, insurance carrier ramifications and the influence of politics. Learn to avoid the pitfalls and excel in your departments’ handling of both simple and complex claims.

ATTENDEE TAKEAWAYS: 1. What a claim is and what you can do now to reduce the impact to your organization 2. What role does politics play in the consideration of your claims handling 3. What steps you can take when a claim occurs and after you receive the claim 4. The proper timing to prepare for litigation and when to settle/pay the demand

Register at primacentral.org/webinars

PRIMA’S 2020 RISK MANAGEMENT

WEBINAR SERIES MAY 20 | 12:00 PM – 1:30 PM EST

JUNE 24 | 12:00 PM – 1:30 PM EST

Marijuana and CBD

Until Help Arrives

SPEAKER: Teresa Bartlett, MD, Senior Medical Officer, Sedgwick

SPEAKERS: RJ Arft, Battalion Fire Chief, Fauquier County (VA) Department of Fire &Rescue Matthew Shields, Captain, Fauquier County (VA) Department of Fire & Rescue

DESCRIPTION: Attendees will learn the history and origin of marijuana while exploring the risks and benefits of both marijuana and CBD, defined with a brief review of case law.

ATTENDEE TAKEAWAYS: 1. CBD and marijuana law 2. Risks and benefits of CBD and marijuana 3. A look at the future of CBD and marijuana

DESCRIPTION: This presentation will help attendees recognize, respond, rescue and report in the event of an active killer situation, with a focus on trauma care for victims of penetrating injuries. Using battlefield data and modifying the techniques for the civilian world, this Webinar can prepare the attendee to save lives.

ATTENDEE TAKEAWAYS: 1. Be the help before help arrives 2. Understand the disaster arc to help your chances of survival 3. Learn how to focus on treatment to possibly decrease the number of total casualties 4. Prepare the mind by focusing on situational awareness at all times

Register at primacentral.org/webinars

PRIMA’S 2020 RISK MANAGEMENT

WEBINAR SERIES JULY 22 | 12:00 PM – 1:30 PM EST

AUGUST 19 | 12:00 PM – 1:30 PM EST

ERM Beyond the Risk Assessment – Framework, Principles and Integration

Effective Risk Management Planning and Claim Response to Natural Disasters

SPEAKER: Lisanne Sison, Managing Director, Enterprise Risk Management, Arthur J. Gallagher

DESCRIPTION: A risk assessment is generally the initial focus of implementing an enterprise risk management (ERM) program, but one of the most common mistakes that organizations make is that they fail to move beyond the risk assessment. Though important, a risk assessment effort is only one part of a true ERM program.

The most sustainable value actually comes from a shift in the culture of the organization with regards to how it considers, evaluates and acts on risks on an ongoing basis. The ISO 31000 Framework and Principles provide a roadmap on how to incorporate a more risk-aware approach into the daily operations of the organization, formalizing the relationship between effective risk identification and management and the creation and protection of organizational value.

SPEAKERS: Frank Russo, MBA, ARM, CRIS, Founder and Principal, Procor Solutions + Consulting, LLC Tracy Saxe, President/CEO, SDV Law Joseph Poliafico, CSP, Director, Risk Management & Global Insurance, Interstate Restoration

ATTENDEE TAKEAWAYS: 1. Introduction to ISO 31000 Principles 2. Overview of ISO 31000 Framework 3. Tips on designing a sustainable model 4. Examples for measuring performance over time

DESCRIPTION: Natural disasters are on the rise around the world. This presentation will focus on key strategies for preparing for such events to ensure that your organization can be in position to resume operations quickly and recover insurance or FEMA proceeds in an effective manner. This panel of experts includes perspectives from risk management, disaster restoration, insurance, claims and law. Attendees will learn about the best practices to recover from all these crucial aspects following a major disaster and submission of a claim.

ATTENDEE TAKEAWAYS: 1. Pre-disaster strategies for preparing for property losses and business interruption 2. Immediate post-disaster mitigation strategies 3. Best practices for preparing and presenting a detailed insurance claim 4. Common claim disputes/ coverage issues faced and strategies to navigate

Register at primacentral.org/webinars

PRIMA’S 2020 RISK MANAGEMENT

WEBINAR SERIES SEPTEMBER 16 | 12:00 PM – 1:30 PM EST

Leveraging Telehealth to Redefine Intake and Proactively Manage Care SPEAKERS: David Lupinsky, VP Medical Review, CorVel Rodney Escobar, Director of Claims and Risk Management, Tennessee Department of Treasury DESCRIPTION: Attendees will learn how intake can be bifurcated to address both care management in tandem with claims management, as well as how to create a virtual occupational medicine clinic and learn about the impact to your patient population.

We’ll discuss differences in credentialing with telehealth and brick-and-mortar providers. Lastly, we will discuss chronic pain and how leveraging telehealth can help mitigate risk for this challenging subset of patients.

ATTENDEE TAKEAWAYS: 1. Look beyond just improving lag-time at intake and the benefits of a clinical front-end program 2. Understand credentialing standards and requirements for telehealth 3. How predictive analytics and telehealth for proactive care can mitigate risk

OCTOBER 14 | 12:00 PM – 1:30 PM EST

Building a Peer Support Program SPEAKERS: Mahlon Johnson, Technician II, Fauquier County (VA) Fire & Rescue Jessica Saunders, Lieutenant, Fauquier County (VA) Fire & Rescue Gina Pincosy, Clinical Social Worker, Tanglewood Therapy PLLC DESCRIPTION: Explore the importance of a peer support program for firefighters while examining the importance of mental health education. Learn how to reduce the stigma of a holistic approach to firefighter health, and gain an explanation of how a peer support program is organized and utilized.

ATTENDEE TAKEAWAYS: 1. Purpose of a peer support team 2. Importance of mental health education 3. Need for the reduction of stigma in the fire department 4. Mental health resources that can be utilized

Register at primacentral.org/webinars

PRIMA’S 2020 RISK MANAGEMENT

WEBINAR SERIES NOVEMBER 4 | 12:00 PM – 1:30 PM EST

Emerging Risk and Insurance SPEAKERS: Marilyn Rivers, CPCU, ARM, AIC, Director Risk and Safety/ City Safety and Compliance Officer, City of Saratoga Springs (NY) DESCRIPTION: Our communities are a part of a global environment that is dynamically impacted by forces of nature, political climate, employee population, social media, constituency activity and government programming and mandates. Identifying and measuring emerging risk as part of the totality of our risk financing mechanisms is difficult in the best of times, and the insurance that follows may be costly depending upon our exposures and loss ratios. Attendees will learn how to balance reality with global economic pressures as you plan your risk management programming for public entities.

ATTENDEE TAKEAWAYS: 1. Identify global economic trends that may impact your risk programming 2. Understand how community pressures impact emerging risk 3. Capitalize on the relationship with your agent/broker to assist with managing emerging risk 4. Differentiate between perceived reality and the paranoia of risk

DECEMBER 16 | 12:00 PM – 1:30 PM EST

Occupational Physicals and Employee Wellness: Redirecting Costs SPEAKERS: Janelle Downes, MPA, SPHR, SHRM-SCP, Director, Fauquier County (VA) Human Resources Darren Stevens, Fire Chief, Fauquier County (VA) Department of Fire & Rescue Levi Rizk, Medical Director, Fauquier County (VA) Employee Wellness Center DESCRIPTION: Attendees will learn how investing in employee wellness and occupational physicals have a lasting impact on organizational outcomes. By offering a robust employee wellness and occupational physical program, you can detect health conditions early that save lives and reduce the overall cost of treating medical conditions that would have otherwise gone undetected until the disease has further progressed. If your employees feel like they are being invested in, they will see their workplace as a positive and engaging place to work, which affects overall health, productivity, employee retention and reduction of healthcare costs.

ATTENDEE TAKEAWAYS: 1. Occupational health is more than just a check mark to perform a job 2. Relationships and building trust influences the dynamics of organizational well-being 3. Investing in the upfront cost of physicals reduces long term serious health condition costs in future

Register at primacentral.org/webinars