PRIMA 21 Conference Brochure

The Premier Virtual Event for Public Risk Professionals

REGISTRATION NOW OPEN! conference.primacentral.org

Managing RISK in our cities, counties, schools, states, and tribal nations presents unique challenges and PRIMA’s Virtual Annual Conference is the only conference dedicated to YOU: PUBLIC SECTOR RISK MANAGEMENT PROFESSIONALS

PRIMA’S 2021 VIRTUAL ANNUAL CONFERENCE OFFERS

3 DAYS 50+ EDUCATION SESSIONS 6+ NETWORKING EVENTS 50+ VENDORS PRIMA’s 2021 Virtual Annual Conference, PRIMA 21, will be a new experience unlike any other. Formatted to meet the digital needs of risk management professionals around the world, our virtual conference will allow you to connect, share and learn.

Join more than 1,000 of your public risk management colleagues for an exceptional learning and networking opportunity!

SEE YOU ONLINE!

PRIMA 2021 SPONSORS THANK YOU TO OUR AMAZING SPONSORS!

PLATINUM

GOLD

4 | PRIMA’S 2021 VIRTUAL ANNUAL CONFERENCE | JUNE 14–16

SILVER

BRONZE

PATRON

SCHEDULE AT-A-GLANCE All listed sessions and events take place eastern standard time.

Once aired, content will be available to access on-demand at your leisure.

MONDAY, JUNE 14 10:30 – 11:00 AM

WEDNESDAY, JUNE 16 HEALTH & WELLNESS: YOGA SPONSORED BY

10:30 AM – 5:00 PM PRIMA’S VIRTUAL ATTENDEE

LOUNGE SPONSORED BY 11:00 AM – 12:00 PM WELCOME & OPENING KEYNOTE ADDRESS

SPONSORED BY 12:00 – 5:00 PM

PRIMA’S BUSINESS EXCHANGE

2:00 – 3:50 PM

EDUCATION SESSIONS

4:00 – 5:00 PM

PRIMA’S VIRTUAL CONFERENCE WELCOME CONCERT SPONSORED BY

10:30 AM – 5:00 PM PRIMA’S VIRTUAL ATTENDEE

LOUNGE SPONSORED BY 11:00 AM – 12:00 PM AWARDS, LEADERSHIP RECOGNITION

& ANNUAL MEETING

PRMY SPONSORED BY 1:00 – 2:50 PM

EDUCATION SESSIONS

3:00 – 4:00 PM

CLOSING KEYNOTE ADDRESS SPONSORED BY

Schedule is subject to change as we curate your new virtual experience.

TUESDAY, JUNE 15 10:30 AM – 5:00 PM PRIMA’S VIRTUAL ATTENDEE

LOUNGE SPONSORED BY 11:00 AM – 12:00 PM TUESDAY KEYNOTE ADDRESS

SPONSORED BY 12:00 – 5:00 PM

PRIMA’S BUSINESS EXCHANGE

12:00 – 2:50 PM

EDUCATION SESSIONS

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GENERAL SESSIONS MONDAY, JUNE 14 | DR. WILLIE JOLLEY HOW TO BE UNSTOPPABLE: LEADERSHIP & ACHIEVEMENT

Sponsored by

Dr. Willie Jolley believes leadership is an action, not a position! He reminds us that great leaders always focus on the possibilities rather than the challenges! Great leaders are willing to do whatever is necessary, rather than doing what is comfortable! And leaders look to develop more leaders rather than more followers!

Dr. Jolley takes you on a memorable roller coaster ride of why you must develop the leader within you and then gives you the steps for getting it done! It requires sweat equity, but so does anything that produces great achievement! Whether you are a risk management veteran or someone just starting out in the profession…you will experience growth and renewed enthusiasm for reaching and exceeding your goals!

TUESDAY, JUNE 15 | NANCY SOLARI

WEDNESDAY, JUNE 16

VISUALIZE YOUR POTENTIAL Sponsored by

AWARDS, LEADERSHIP RECOGNITION & LEADERSHIP PROGRAM

During this keynote, I will address how to navigate challenges and turn them into motivational growth opportunities. We look at pain points such as managing work-life balance, maintaining a positive mindset, and productivity. When working in a field requiring decision-making that impacts lives, it’s common to experience stress and burnout, so we discuss how to navigate these areas and overcome setbacks.

Throughout the presentation, I will share tools for establishing and realizing goals to develop a more rewarding life purpose. This virtual experience will have a rejuvenating effect, and give attendees a greater sense of dedication to their work and passion to serve. After hearing this presentation, the audience will leave feeling inspired, focused, and energized to Live Full Out!

Join us as we honor individuals and entities that have excelled in their profession.

• Public Risk Manager of the Year Award Sponsored by • Outstanding Achievement for a Public Risk Management Program • Outstanding Achievement for an Intergovernmental Risk Pool Program or Product • Outstanding Achievement for an Enterprise Risk Management Program • PRIMA Chapter Recognition Award

WEDNESDAY, JUNE 16 | AVISH PARASHAR DING HAPPENS! HOW TO IMPROVISE, ADAPT, AND INNOVATE IN AN EVER-CHANGING WORLD! Sponsored by Anyone can perform well when everything goes right. The real test of you and your organization is how you react when things go wrong—and they will! These makeor-break moments are the “Dings!” of life. Handle them well and you come out looking like a rock star. Handle them poorly and you can end up adding unnecessary stress, difficulty, and complication to your life. This hilarious and energetic program will show you how to stop fearing change and how to use the power of improv comedy to improvise, adapt, and innovate—no matter what happens! If things go 100% as planned for you every time, then you can skip this session; otherwise, attend and learn how to reflexively respond to the unexpected.

By the end of this session, attendees will be able to: ➊ Reduce stress and increase productivity by focusing on what they can control and letting go of the rest. ➋ Find opportunities within unexpected setbacks to get ahead, rather than behind, when things change or go wrong. ➌ Become leaders and innovators by creating meaningful change instead of just responding to it.

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VIRTUAL NETWORKING OPPORTUNITIES

BUSINESS EXCHANGE

PRIMA’S WELCOME CONCERT

Don’t miss this opportunity to talk one-on-one with suppliers who recognize the power and influence of public sector risk managers.

Sponsored by

Don’t worry, we haven’t forgotten about lunch. Join Safety National as they provide attendees with a virtual lunch voucher to get you through the day!

Virtual Lunch Voucher Sponsored by

Get yourself into conference mode Monday evening, as we kick off the best virtual education event and trade show in public risk management.

VIRTUAL ATTENDEE MEET-UP LOUNGE Sponsored by

HEALTH & WELLNESS SERIES The great thing about wellness is that it can be pursued from any corner of the world. Start your day off with a little movement to increase your focus and revitalize the senses!

While we can’t congregate in the hallways and foyers of a convention center this year our virtual ‘venue’ can lend itself to meeting up digitally. Whether you’re in the office or working from home, grab your coffee and pull up a seat each day to mix and mingle with your fellow peers.

MONDAY, JUNE 14 YOGA | Sponsored by

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BUSINESS EXCHANGE PRIMA is working hard to build a live virtual environment that gives attendees and exhibitors an immersive virtual experience. You’ll have the opportunity to schedule an appointment or just drop-by to connect and explore with top industry experts.

BUSINESS EXCHANGE HOURS MONDAY, JUNE 14

12:00 – 5:00 P.M. EST

TUESDAY, JUNE 15

12:00 – 5:00 P.M. EST

CHECK OUT SOME PRIMA’S PAST EXHIBITORS… ALLIANT INSURANCE SERVICES, INC.

MIDWEST EMPLOYERS CASUALTY

AON RISK SOLUTIONS

MUNICH RE

APEX INSURANCE AGENCY, LLC

OLD REPUBLIC

ARGO GROUP US

ONEBEACON GOVERNMENT RISKS

ARTHUR J. GALLAGHER RISK MGMT. ASSETWORKS, LLC

PCIS

BALLATOR INSURANCE GROUP

POWERDMS

BELFOR PROPERTY RESTORATION

RECORDABLES, INC.

CARFAX

SEDGWICK

CBIZ VALUATION GROUP, LLC

SELECT ACTUARIAL SERVICES

CHSI TECHNOLOGIES

SELECT PHYSICAL THERAPY

CHUBB

SERVPRO

CORVEL CORPORATION

SMS NATIONAL

DUFF & PHELPS

STATES SELF-INSURERS RRG

FIRSTNET LEARNING, INC.

THE HARTFORD

GALLAGHER BASSETT

TOKIO MARINE HCC - PUBLIC RISK GROUP

GENESIS MANAGEMENT & INSURANCE HCA ASSET MANAGEMENT JOHNS EASTERN CO., INC. JP INVESTIGATIVE GROUP, INC. LYTX, INC MCGOWAN PROGRAM ADMINISTRATORS

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ORIGAMI RISK

TRAVELERS INSURANCE COMPANY TRIDENT PUBLIC RISK SOLUTIONS/ TRISTAR

VIRTUAL PLATFORM

Chances are you have attended a webinar, taken an online class or you have used a video conference tool to join a meeting. These can all be considered a virtual experience.

HOWEVER, PRIMA’s 21 virtual platform will take that simple definition and elevate it to the next level. We are focusing on the full event experience from networking, to accessing sessions and visiting with exhibitors.

WHAT YOU CAN EXPECT FROM PRIMA’S VIRTUAL PLATFORM… • • • • •

On-Demand Sessions Exhibitor 2 Attendee Live Engagement via chat and video Attendee 2 Attendee Live Engagement via chat and video Appointment-Based Meet Ups Fun and engaging virtual networking events

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EDUCATIONAL OPPORTUNITIES

PRIMA 21 offers more than 50 on-demand educational opportunities covering the latest trends and topics affecting public risk management today.

30-MINUTE CRAM SESSIONS

50-MINUTE ON-DEMAND SESSIONS

Q&A WITH SPEAKERS

• Regulatory Compliance

• Enterprise Risk Management

SESSION KEY CORE COMPETENCIES PRMS PUBLIC

RISK MANAGEMENT SKILLS

• Insurance Knowledge and Aptitude

• Claims Management PA/GBS PUBLIC

ADMINISTRATION/ GENERAL BUSINESS SKILLS

CTIS CRITICAL

THINKING AND INTERPERSONAL SKILLS

• Crisis Management

(ERM)

• Risk Financing

• Finance

• Organizational Management

• Communication Skills

• Business Law

• Information Technology

• Ethics

• Marketing • Decision Making

• Future Trends

• Strategic Planning/Management

• Interpersonal Skills

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LEARNING TRACKS

EMPLOYEE BENEFITS/ HUMAN RESOURCES

ADVANCE RISK MANAGEMENT ADMINISTRATION BASIC RISK MANAGEMENT ADMINISTRATION

INSURANCE

WORKERS’ COMPENSATION

GENERAL LIABILITY/ AUTO

RISK CONTROL

SORTED BY TRACK (TRACKS ORGANIZED BY ALPHA ORDER) ADVANCED RISK MANAGEMENT ADMINISTRATION BUILDING AN ORGANIZATION-WIDE DIVERSITY & INCLUSION PLAN PRMS CRISIS MANAGEMENT PA/GBS ORGANIZATIONAL MANAGEMENT CTIS INTERPERSONAL SKILLS

Mauricio Velasquez, MBA – Diversity Training Group This session will teach you how to have profound conversations about race, class, discrimination and more. The speaker will share the necessary techniques to assess, to plan, strategically design and execute.

BUT I HAVE TORT CAPS AND IMMUNITIES, RIGHT? PRMS CLAIMS MANAGEMENT

PA/GBS ORGANIZATIONAL MANAGEMENT CTIS

STRATEGIC PLANNING/ MANAGEMENT

Timothy Corrigan – Travelers In an increasingly litigious environment, public entities face significant potential liability exposures, just as their private counterparts do. However, public entities have an advantage that their private counterparts do not, the ability to assert various immunities and tort cap defenses to limit the extent of their exposure.

But what happens when these immunities and tort caps are found not to apply? This session will enhance your understanding of the evolution of these doctrines, when and how they apply, and to recognize their potential limitations. By thoroughly understanding both when these protections are available to public entities, as well as their limitations, you can be better prepared to deal with these exposures.

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EDUCATIONAL OPPORTUNITIES COVID AND LITIGATION AGAINST PUBLIC HEALTH AGENCIES PRMS CRISIS MANAGEMENT PA/GBS ETHICS CTIS DECISION-MAKING

RISK MANAGEMENT: USE OF FORCE REALITIES PRMS CLAIMS MANAGEMENT PA/GBS ORGANIZATIONAL MANAGEMENT CTIS FUTURE TRENDS

Dan Lowndes – Dane County (WI) Remzy Bitar – Arenz, Molter, Macy, Riffle, Larson & Bitar Gregory Kruse – City of Milwaukee (WI)

Michael Ranalli – Lexipol

COVID-19 is a severe acute respiratory illness that has spread through direct, indirect or close contact with infected people. Public health agencies found various ways to assess the number of cases, the ability of the healthcare system to respond to cases, and the ability to prevent future cases. Simultaneously, the plaintiffs’ bar attempted various ways to stop public health agencies’ efforts, from an injunction based upon an alleged violation of an administrative procedures act to Section 1983 actions alleging violations of the First, Fifth and Fourteenth Amendments. This presentation will examine the state of such litigation from the defense perspective.

POLICE BODY CAMERAS: THE FUTURE IS NOW PRMS CRISIS MANAGEMENT

PA/GBS COMMUNICATION SKILLS CTIS

STRATEGIC PLANNING/ MANAGEMENT

Richard Spiers, CPCU, ARM, ARe, AIC – Spiers Consulting, LLC Samuel Hall – Crivello Carlson, S.C. Currently, over 3,500 law enforcement departments use police body cameras.

That number is expected to more than double within the next several years.

In May of 2015, Attorney General Loretta Lynch unveiled a $20 million federal pilot program designed to equip approximately 50 different law enforcement agencies with body cameras. Additionally, the Department of Justice has allocated an additional $1 million to study the impact of the cameras. Body cameras can present many potential benefits, as well as risks. However, many agencies utilizing body cameras do not have adequate policies and practices in place. The primary objective of the session will be to identify potential benefits and risks and outline best practices for developing and implementing a police body camera program that maximizes the benefits and minimizes risk.

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Use of force incidents involve dynamic human performance factors. If these factors are not explained properly post-incident, a false narrative may become truth for the media and public – and consequently risk managers. For example, an officer using conclusive facts implies the officer made a conscious, cognitive decision. Add in video appearing to contradict those statements and the issue becomes more convoluted – without considering the use of force may have been an impulsive, heuristic response. When risk managers make policy or settlement decisions without fully understanding the incident’s realities, more risks arise.

Proper incident narratives help guide effective post-incident mitigation efforts.

SPREADING THE VISION – THE HOW OF COMMUNICATING THE WHY PRMS ERM PA/GBS COMMUNICATION SKILLS CTIS INTERPERSONAL SKILLS

Randy Anderson, CSP – e3 Professional Trainers One of the most difficult challenges of leadership is getting team members to understand how imperative it is for every individual, team and department to work together to achieve key organizational objectives.

From C-level executives to front-line employees, people contribute more if they better understand how their efforts fit into the big picture. Communicating a broader view will help them avoid losing sight of and undervaluing their dependence on others within the organization in order to achieve sustainable success. This session delivers practical strategies to get team members “on board” and to help them - help you coordinate everyone’s efforts.

EDUCATIONAL OPPORTUNITIES STARTING AN ENTERPRISE RISK MANAGEMENT PROGRAM FROM SCRATCH: A CASE STUDY PRMS ERM PA/GBS ORGANIZATIONAL MANAGEMENT CTIS STRATEGIC PLANNING/ MANAGEMENT

Scott Wightman, ARM – Arthur J. Gallagher & Co. Alan Hansen – Broward College Beginning an enterprise risk management program from the ground up is a reasonably straight-forward process, but as with any human endeavor, can create lessons learned along the way. This session will walk participants through various methods and strategies for implementation, and tell the story of how Broward College was able to launch their successful program. The speakers will consider the limited resources in any public entity today and how they pulled together multiple disciplines into one cohesive effort, making it a truly enterprise-wide venture to support the institution’s resilience, resource allocation decisions, strengthen stakeholder confidence and embolden innovation.

THE CURSE OF CRITICAL INCIDENT STRESS PRMS CRISIS MANAGEMENT

PA/GBS ORGANIZATIONAL MANAGEMENT CTIS

STRATEGIC PLANNING/ MANAGEMENT

Kurt Braatz, MPA, SPHR – Arizona County Insurance Pool Marilyn Rivers, CPCU, ARM, AIC – City of Saratoga Springs (NY) Greg Veitch – Noble Cause Training & Development The call to critical incidents is fraught with uncertainty. This call for assistance comes with a door that opens to oblivion. Law enforcement personnel experience frightening potential outcomes when attempting to gauge the situation as they rush to protect. What are the expectations we have as a society on their response? How do we protect the officer as they protect us? What is the collateral damage the perpetrator sets in motion as the violence escalates? How do law enforcement professionals combat critical incident stress and the longterm impacts of a career in law enforcement? This session identifies the risk mitigation efforts law enforcement practices in meeting the needs during violent

encounters. It provides an opportunity to explore the community partnerships that may be developed to assist local law enforcement agencies in managing their stress, training and community engagement.

UNCIVIL UNREST PRMS CRISIS MANAGEMENT

PA/GBS ORGANIZATIONAL MANAGEMENT CTIS

STRATEGIC PLANNING/ MANAGEMENT

Mark Walls – Safety National Kimberly George – Sedgwick In the last year, many public entities have faced large riots and protests that destroyed public and private property and injured thousands of law enforcement officers. In this live Out Front Ideas with Kimberly and Mark session, Kimberly George and Mark Walls will lead a panel discussion looking at the lessons learned from responding to these events and how risk managers can be better prepared in the future.

BASIC RISK MANAGEMENT ADMINISTRATION ACTUARIAL PRICING MODELS PRMS RISK FINANCING PA/GBS FINANCE CTIS STRATEGIC PLANNING/ MANAGEMENT

Mujtaba Datoo, ACAS, MAAA, FCA – Aon How is your self-insurance premium priced? This session will help you understand the building blocks of pricing self insurance coverage, the financial impact if coverage isn’t priced adequately and the factors that can affect pricing (eg. legislation, judicial decisions).

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EDUCATIONAL OPPORTUNITIES EXCESSIVE FORCE CASES: A DEEPER LOOK AT THE FUTURE OF LAW ENFORCEMENT POLICY PRMS CLAIMS MANAGEMENT PA/GBS ETHICS CTIS FUTURE TRENDS

THE WILD, WILD WEST OF SUCCESSION PLANNING: YOUR PEOPLE, YOUR BOARD AND THE LAW PRMS ERM PA/GBS ORGANIZATIONAL MANAGEMENT CTIS STRATEGIC PLANNING/ MANAGEMENT

Michele Molinario, Esq. – Jones, Skelton & Hochuli Joe Popolizio, Esq. – Jones, Skelton & Hochuli

Rick Brush – PRISM Maria Williams, ARM – PRISM Allison Bateman – PRISM

The objective of this class is to educate attendees on Section 1983 claims involving police uses of force and the future of law enforcement policy reform.

The class will focus on the reasonableness of a particular use of force involving K-9 deployment, deadly weapons and less than lethal force alternatives, including Tasers. It will also focus on the future of deescalation and chokehold policies and the movement to defund law enforcement.

In 3 steps, attendees will receive the road map towards: identifying the needs of their organization as it relates to succession planning, identifying the who’s-who to procure those services, and then finally, a “show and tell” of establishing an effective succession plan.

UNFORCED ERRORS: COGNITIVE PSYCHOLOGY FOR RISK MANAGERS PRMS RISK FINANCING

PATHWAYS TO CAREER DEVELOPMENT PRMS REGULATORY COMPLIANCE PA/GBS ORGANIZATIONAL MANAGEMENT CTIS INTERPERSONAL SKILLS

PA/GBS FINANCE CTIS

DECISION-MAKING

Dr. Michael Lacroix, PhD – The Hartford

James Curbeam, CPCU, ARM, AIC – Las Vegas Valley Water District Ann-Marie Sharpe, ARM-P – City of Miami (FL) Retha Youell – City of College Station (TX) Melissa Steger, MBA, CRM – University of Texas System This session features leaders in the field of public risk management sharing their professional journeys. Attendees are afforded the opportunity to learn about successes and challenges from respected practitioners in the profession.

While we like to believe that we manage risk and make decisions based on cold, rational processes, a lot of psychological research suggests otherwise. Building on Kahneman’s best-seller, Thinking Fast and Slow, we discuss half a dozen “normal” thinking processes that can, and often do, lead us astray, to erroneous conclusions.

Chief among these are (1) confirmation bias, (2) overconfidence in our own intuition, (3) over-reliance on our own (often fallible) memories, (4) substitution (allowing easier questions to substitute for more difficult ones), (5) overdependence on the concordance of like-minded folks, and (6) anchoring (basing estimates on previous values).

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EDUCATIONAL OPPORTUNITIES WHY DID THAT HAPPEN? UNDERSTANDING ROOT CAUSES PRMS CRISIS MANAGEMENT PA/GBS ORGANIZATIONAL MANAGEMENT CTIS DECISION-MAKING

Gordon Graham – Lexipol In any organization, most of the time, people get things (tasks, events, etc.) done right. But, when things don’t go right, there is the potential for nasty consequences. These include, but are not limited to, payouts, losses, litigation, embarrassment or even death. In this program, Gordon Graham will show you how to identify the root causational factors most often responsible for these consequences and then give audience members proven strategies and tactics to address these problems. This includes focusing on initial and ongoing training as well as a full understanding of the risk/frequency matrix.

ZAP THE GENERATIONAL GAP PRMS CLAIMS MANAGEMENT

PA/GBS COMMUNICATION SKILLS CTIS

INTERPERSONAL SKILLS

Meagan Johnson – Meagan Johnson, Inc. Despite the potential challenges that can arise between the generations, there are just as many benefits. People of different generations bring different perspectives to the workplace. Each generation actually has more in common than many people think. Most workers appreciate flexibility, an opportunity for growth and a workplace culture built on respect. Finding the common ground and building on generational strengths may be the best strategy of all. The strategy for success is not thinking about how people are different but thinking about how people are the same.

EMPLOYEE BENEFITS / HUMAN RESOURCES CULTURE MAGIC FOR TEAMS: STRATEGIES FOR FRONTLINE LEADERS TO GET RESULTS PRMS CLAIMS MANAGEMENT PA/GBS COMMUNICATION SKILLS CTIS INTERPERSONAL SKILLS

Larry Johnson – Johnson Training Group, LLC Year after year, organizations like Google, USAA, Marriott and Texas Health Resources are consistently listed in Fortune Magazine’s 100 Best Companies To Work For. How do they do it? What is their magic and how does it apply to you?

Well, it’s more than fancy perks like flexible hours, onsite health centers and gourmet cafeterias. Who can afford those anyway? It’s the innovative practices of their team leaders and middle managers that inspire employees to contribute their best and then some. In this presentation, Larry shows how you can apply the same magic principles to create a great work culture for your own team.

EMBOLDENED SPEECH FROM BEHIND THE MASK: UNDERSTANDING A PUBLIC EMPLOYER’S RIGHT TO LIMIT SPEECH WHEN EMPLOYEES GO TOO FAR PRMS CLAIMS MANAGEMENT PA/GBS BUSINESS LAW CTIS DECISION-MAKING

Gregory Hearing – GrayRobinson, P.A. As statues crumble across the country, masked citizens march with the masses to let their voices be heard on a number of matters. While some people exercise their right to free speech in a responsible manner, some individuals push the limits and sometimes go too far. For public employers, there is a fine line between an employee’s protected speech and speech which the employer may limit to protect itself. This presentation explores the limitations public employers may place on employee speech both at and away from the workplace and assists public employers with navigating that fine line.

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EDUCATIONAL OPPORTUNITIES EMBRACING AN ATMOSPHERE OF ACCOUNTABILITY PRMS ERM PA/GBS ORGANIZATIONAL MANAGEMENT CTIS STRATEGIC PLANNING/ MANAGEMENT

Randy Anderson, CSP – e3 Professional Trainers Accountability is an essential ingredient in top-performing organizations… unfortunately; it is also often one of the most conspicuously lacking traits in average and under-performing organizations. Regardless of size, any team can suffer from failing to make accountability part of the culture. This presentation delivers strategies to help people at any level within an organization create an atmosphere of mutual accountability. Whether you’re frustrated with a lack of accountability in your organization or want to know how you can make it even better than it already is, these functional and applicable strategies will help.

EMPLOYMENT PRACTICES LIABILITY – MANAGING YOUR RISK PRMS REGULATORY COMPLIANCE PA/GBS ORGANIZATIONAL MANAGEMENT CTIS INTERPERSONAL SKILLS

Ashley Bonner, WSO-CST – Trident Public Risk Solutions/Argo Group US In 2019, the EEOC reported over 50% of claims alleging harassment and/or discrimination in the workplace. Public entities are not immune to the risk.

Often, EEOC claims are paired with retaliation allegations, which is now the #1 record high claim for the EEOC. How you manage the original notice can make all the difference. We will discuss preventing and addressing EPLI claims and give you tools: treatment of the affected employee, updated terminology, risk assessments, sustainable best practices, the changing legislative landscape for training employees, preventive measures to implement and steps to ensure a strong defense.

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UNDERSTANDING CLAIMS AND UTILIZATION DATA IN EMPLOYEE BENEFIT PROGRAMS PRMS INSURANCE KNOWLEDGE AND APTITUDE PA/GBS FINANCE CTIS STRATEGIC PLANNING/ MANAGEMENT

Patrick Haraden, CEBS, RHU, REBC, CLU, ChFC, GBA, RPA, CPCU, ARM – Arthur J. Gallagher & Co. Employee benefit programs generate many data points - enrollment, claims, utilization, service location, etc. This information is available to self-insured plan sponsors and can be used in program design, member education, risk mitigation and control, cost savings strategies, and provider negotiations. Understanding this data is key to strategy execution.

GENERAL LIABILITY/AUTO “DRIVING” A RISK MANAGEMENT PROGRAM FOR YOUR PUBLIC FLEET OPERATIONS PRMS ERM PA/GBS ORGANIZATIONAL MANAGEMENT CTIS STRATEGIC PLANNING/ MANAGEMENT

Tiffany Allen – Travelers Sara Sylvis – City of Franklin (TN) In providing uninterrupted services 24 hours a day, 7 days a week, a public entity's fleet contains a variety of motor vehicles, many of which create unique liability exposures requiring special controls and driver training. On any single vehicle accident event, the claim may be directly impacted by how you manage your fleet operations. This presentation will walk through many of the key elements of a fleet risk management program and provide practical examples to help solve many of the most common causes of loss. Principals of fleet safety and risk management will be presented to position risk managers to go back to their entity equipped to help department heads and fleet administrators make better decisions, policies and procedures to control these identified exposures.

EDUCATIONAL OPPORTUNITIES CYBER SECURITY AWARENESS & BEST PRACTICES FOR PUBLIC ENTITIES PRMS INSURANCE KNOWLEDGE AND APTITUDE

PA/GBS INFORMATION TECHNOLOGY CTIS

DECISION-MAKING

Colette Klier – Sedgwick With the sudden rise in ransomware, phishing and other cyber-attacks against local governments in the U.S., having a proactive plan in place will place your organization more on the offense instead of the defense. The session will identify the top cyber security exposures witnessed in the field for public entities and review the best practices for mitigating those exposures. Key areas of focus will include: asset management, disaster and breach recovery, policies, accounts, records management, elections, physical and network surveillance, body cameras, drones, wireless, anti-virus, payment processing, security awareness training, and IT purchasing. Attendees will take away practical information and strategies that can be used in assessing and improving their own protocols and procedures.

RYUKS & MAZES & EKANS, OH MY! PRMS CRISIS MANAGEMENT

PA/GBS INFORMATION TECHNOLOGY CTIS

STRATEGIC PLANNING/ MANAGEMENT

Joey Sylvester – Arthur J. Gallagher & Co. Tom Draper – Arthur J. Gallagher & Co. Public entities of all shapes and sizes are increasingly being targeted by cyber adversaries with increasing sophistication and unfortunately - success. These problems are compounded upon by our changing landscape and world. Being at the top of our game in preparation can mean millions of dollars saved. The speakers will discuss current trends in the public entity space, emerging threats and best practices in preparation and recovery.

SHOULD YOUR ENTITY PURCHASE UM/UIM COVERAGE? PRMS INSURANCE KNOWLEDGE AND APTITUDE

PA/GBS BUSINESS LAW CTIS

STRATEGIC PLANNING/ MANAGEMENT

Kenny Smith, CSP – Intact Insurance Dave Byrom – Intact Insurance Curious as to whether or not you need uninsured motorist and underinsured motorist coverage in your municipalities' commercial auto policy? There are a number of factors to consider when deciding to buy UM/UIM coverage. The first for your municipality may be cost. The second may be the availability of other coverages including workers’ compensation. In this session, we’ll explore what events trigger UM/UIM coverage versus when your WC policy will be sufficient.

We’ll provide considerations for how much UM/UIM coverage you need if you choose to purchase it as part of your commercial auto policy.

THE EFFECTIVE USE OF LIFE CARE PLANNERS TO DEFEND PERSONAL INJURY CASES PRMS CLAIMS MANAGEMENT PA/GBS BUSINESS LAW CTIS STRATEGIC PLANNING/ MANAGEMENT

Debbie Champion, JD, CLMP – Rynearson Suess Schnurbush Champion This session will identify weaknesses with plaintiff life care planner experts to help defend large personal injury cases, and will also outline the importance of considering a counter expert and how to use that expert to defend the extraordinary damages presented by the plaintiff's life care planner.

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EDUCATIONAL OPPORTUNITIES TRANSPORTATION IS ADVANCING RAPIDLY, WILL RISK MANAGERS KEEP UP THE PACE? PRMS INSURANCE KNOWLEDGE AND APTITUDE PA/GBS ETHICS CTIS FUTURE TRENDS

Jonathan Riehl, PhD, PE – University of Wisconsin-Madison Drew Groth, ACAS, MAAA – Milliman Transportation is rapidly evolving as connected and automated vehicle (CAV) technology becomes more commonplace. Dozens of cities have already piloted driverless shuttles and ridesharing companies have been carrying passengers in autonomous vehicles for years. Goods are also being carried by CAVs with autonomous trucks successfully navigating cross-country routes, while groceries and packages are being carried the last mile by unmanned vehicles. Within a matter of years, CAVs will likely exist in your municipality, so it is essential to understand the risk implications of this technology now to actively plan for its emergence.

We will discuss the state of CAV technology, especially focusing on autonomous shuttles as an alternative to public transportation, and explain how it may reshape commercial insurance, such as auto, workers’ compensation and cyber.

Risk managers need to gain an understanding of this evolving technology to create effective strategies to account for this new risk and to add to the conversation when considering adopting technology like autonomous shuttles in the near future.

INSURANCE ASSESSING TRUTHFULNESS: LIE DETECTION 101 FOR CLAIMS MANAGERS PRMS CLAIMS MANAGEMENT

PA/GBS COMMUNICATION SKILLS CTIS

DECISION-MAKING

Dr. Michael Lacroix, PhD – The Hartford Risk managers and adjusters rely on information that ultimately originates with other people. How can you be sure that people are telling you the truth? There is a vast literature on lie detection which has generated an army of consultants, which is now mired in controversy. While most claims are legitimate and most people tell the truth most of the time, there are exceptions. How can you tell if someone is not telling the truth? Forget about body movements, looking away, etc. These turn out to be very poor tells. We review the more recent data and discuss a much more effective strategy for assessing truthfulness.

AVOIDING FINANCIAL DISASTER FROM A PANDEMIC AND BEYOND PRMS CLAIMS MANAGEMENT PA/GBS ORGANIZATIONAL MANAGEMENT CTIS STRATEGIC PLANNING/ MANAGEMENT

Sara Coleman, CPA – RWH Myers Sharon Wolfe, CPA – RWH Myers Vince Morgan, Partner – Bracewell, LLP Sheri Wilson, Senior Vice President – National Property Claim Director Lockton Companies How can public entities avoid financial disaster from COVID-19 and the new normal? We’ll discuss the ongoing insurance recovery issues and the use of public assistance filled with stories, examples and lessons learned. We’ll cover best practice tips for financial recovery and the long-term effects of the events of 2020.

18 | PRIMA’S 2021 VIRTUAL ANNUAL CONFERENCE | JUNE 14–16

EDUCATIONAL OPPORTUNITIES CONTRACT REVIEW: UNDERSTANDING HIDDEN COSTS IN HEALTHCARE PRMS REGULATORY COMPLIANCE PA/GBS FINANCE CTIS DECISION-MAKING

POOL INFORMATION EXCHANGE PRMS INSURANCE KNOWLEDGE AND APTITUDE PA/GBS FINANCE CTIS STRATEGIC PLANNING/MANAGEMENT

Belva Hale – Sherrill Morgan

Stephanie Weiss – AGRiP

A contract or administrative services agreement is a necessity for every employer.

These documents can range from a hundred to a few hundred pages. Are you, as an employer, reading every word? Are you asking the right questions when in negotiations? Are there hidden costs in these contracts that you might not be familiar with? In this session, Belva Hale will explain what questions to ask when receiving contracts and which fees are being paid. She will also showcase what might be hidden costs in these contracts.

This collaborative discussion between the Association of Governmental Risk Pools (AGRiP) and pools from across the nation will focus on various topics, from emerging risks to evolving public sector policies to operational concerns and more. Attendees will gain valuable perspective relatable to their own pooling work, through a moderated conversation that blends facts and expert opinions.

FEMA: USE IT OR LOSE IT! PRMS INSURANCE KNOWLEDGE AND APTITUDE PA/GBS FINANCE CTIS DECISION-MAKING

PA/GBS ORGANIZATIONAL MANAGEMENT

Eric Seaborg – Willis Towers Watson Daniel Thomas – Willis Towers Watson Jason Lelio – Willis Towers Watson Michael McCoy – Dougherty County (GA) Board of Commissioners Eligibility and navigating the process are the biggest challenges to a FEMA award.

Catastrophic events continue to plague our operations and while budgetary support dwindles, FEMA assistance remains a competitive regulated process.

What triggers a FEMA event and how can you take advantage of obtaining support? Join us and listen to our panel outline the progression of a FEMA event from the painstaking application process to how to remain compliant. Bring your questions and your own experiences and be rewarded with a lively interaction on losing or using FEMA assistance.

THE HARDENING MARKET: CHALLENGES PUBLIC ENTITIES FACE PRMS INSURANCE KNOWLEDGE AND APTITUDE CTIS

FUTURE TRENDS

Mark Sulek – Aon Michael Fann, ARM-P, MBA – Public Entity Partners Market conditions and recent events are presenting challenges to the public sector. Catastrophic environmental events, sexual assault and molestation claims/ legislation and ransomware were already leading us to a hardening market entering 2020. Keep in mind, this was all Pre-COVID and resent political unrest.

The unique risks which public entities possess are facing changes in the market: shrinking capacity, higher premiums, lower limits and additional exclusions. This discussion will increase the understanding of these changes and trends for the public sector to better prepare, mitigate and create innovate solutions.

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EDUCATIONAL OPPORTUNITIES WHO FOOTS THE BILL FOR POLICE MISCONDUCT?: STRATEGIES FOR MANAGING INDEMNITY RISK PRMS CLAIMS MANAGEMENT PA/GBS BUSINESS LAW CTIS DECISION-MAKING

A RISK MANAGEMENT VIEWPOINT: ROLE OF POLICE BEST PRACTICES IN PREVENTING CLAIMS PRMS INSURANCE KNOWLEDGE AND APTITUDE PA/GBS ORGANIZATIONAL MANAGEMENT CTIS STRATEGIC PLANNING/ MANAGEMENT

Michael Otworth, MBA, CPCU, ARM – Genesis Management & Insurance Services Corp.

Ben Eggert – Wiley Rein

Jack Aspen, CSP, ARM – PMA Companies Christopher Brid – PMA Companies

When a police officer goes rogue and is liable to pay damages for acts taken in a personal capacity, who pays for it? Insurance of course comes into play. But what happens if coverage is uncertain or insufficient? Appellate courts nationwide are grappling with open questions about whether or not the local government must indemnify for police misconduct that results in large verdicts or settlements. We will survey these emerging disputes, current law and practices. We’ll also examine strategies around these issues that public entities and their insurers should consider from the outset of a claim, including the tactical benefits of deferring ultimate choices about indemnity. Also up for discussion will be if the public entity should indemnify the officer, whether that indemnity is paid through general funds, specific budgets, special taxes or other funding mechanisms such as municipal bonds.

RISK CONTROL 5 THINGS THAT GRABS THE MEDIA’S ATTENTION AFTER AN OFFICER INVOLVED SHOOTING PRMS CLAIMS MANAGEMENT PA/GBS BUSINESS LAW CTIS DECISION-MAKING

Richard Spiers, CPCU, ARM, ARe, AIC – Spiers Consulting, LLC Officer involved shootings (OIS) are quickly grabbing the media’s attention and the public, very quickly. The media and the public are often developing and posting an opinion of the event even before the formal investigation has been completed and all the details are clearly known. This session is designed to share five important OIS case aspects that can capture the media’s attention right away.

20 | PRIMA’S 2021 VIRTUAL ANNUAL CONFERENCE | JUNE 14–16

Law enforcement agencies face many hazards impacting both workers’ compensation and liability claim experience. Losses not only impact injured workers, but can have a financial impact on a public entity. In this session, learn strategies to prevent workers’ compensation and liability claims among law enforcement personnel. The speakers will examine historical claim trends and root causes driving claims frequency and costs. The focus will be on how to implement effective risk management strategies, beginning with hiring practices to select the best qualified candidates. Attendees will learn how de-escalation practices and training among law enforcement staff, along with occupational health and wellness, can impact loss performance.

MYSTICAL MAGIC IN MANAGING CLAIMS PRMS INSURANCE KNOWLEDGE AND APTITUDE PA/GBS COMMUNICATION SKILLS CTIS INTERPERSONAL SKILLS

Dean Coughenour, ARM – City of Flagstaff (AZ) Learn how to maximize your claims outcomes through early intervention techniques. The session will be fast paced and entertaining. Resolve claims quicker with less legal fees and better results. What we think we know can change as we move through the investigation process as well as opportunities for resolution.

But, a little Mystical Magic at the right moment can make all the difference in the outcome. This session will look at claims management approaches in the areas of general and auto liability, Workers’ Compensation, and personnel claims. Help employees be happier through improved communication.

EDUCATIONAL OPPORTUNITIES EMERGING FROM DISRUPTION: LEVERAGING ERM TO DRIVE MEANINGFUL CHANGE PRMS ERM PA/GBS ORGANIZATIONAL MANAGEMENT CTIS DECISION-MAKING

REDUCING JAIL RISKS THROUGH IMPROVED RISK MANAGEMENT ENGAGEMENT PRMS ERM PA/GBS ORGANIZATIONAL MANAGEMENT CTIS STRATEGIC PLANNING/ MANAGEMENT

Dorothy Gjerdrum, ARM-P – Arthur J. Gallagher & Co. Lisanne Sison – Arthur J. Gallagher & Co.

Mike Eady – Travelers David Karamessinis – Travelers

The only thing that’s certain is change.” How much change and disruption has your organization experienced in the last 15 months? For many K-12 schools and public entities, that has resulted in huge shifts in operations and unexpected constraints.

Such a dynamic environment can challenge even the best risk management programs, but it also provides opportunity to improve and facilitate significant, long-lasting change. In this session, we will review how some organizations have used ERM to navigate various challenges, whether it was COVID, an increased focus on Diversity, Equity and Inclusion issues, or the significant economic impacts of the pandemic and resulting recession. Participants will leave this session with simple and practical ways they can leverage ERM tools and practices to support organizational change and continuous improvement.

Jails and correctional facilities face unique liability exposures. The application of fundamental management principals and their role in reducing liability is often overlooked in the rapidly changing correctional environment. Compounding this challenge is the difficulties many risk managers face in achieving an effective level of engagement with jail leadership. In this session, we will equip risk managers with the data, trends and solutions they need to offer credible assistance to jail leadership in addressing controllable risk factors. We will guide attendees through an exercise of completing a self-evaluation of their current program. Participants will come away with meaningful action steps that will serve as effective conversation starters and will fuel the growth of a more impactful risk management solution for these facilities.

HOW QUALIFIED IMMUNITY HAS CHANGED SINCE THE VIDEO OF GEORGE FLOYD’S DEATH TRANSFORMED POLICE REFORM PRMS CLAIMS MANAGEMENT PA/GBS BUSINESS LAW CTIS FUTURE TRENDS

Michael Otworth, MBA, CPCU, ARM – Genesis Management & Insurance Services Corp Ben Eggert – Wiley Rein A video of George Floyd’s death lasting 8 minutes, 46 seconds has become a symbol for police reform efforts and a rallying cry to transform protections for officers and police departments. Meanwhile, courts and legislature continue to grapple with how qualified immunity should apply in a fair and even-handed manner. We will explore how courts today are addressing qualified immunity, how the doctrine may change and claim perspectives in an environment where nearly two-thirds of Americans favor abolishment of qualified immunity.

WHO'S DRIVING YOUR SAFETY CULTURE? PRMS ERM

PA/GBS COMMUNICATION SKILLS CTIS

INTERPERSONAL SKILLS

Eric Hallerud – University of Central Missouri Kristin Danner – City of Kansas City (MO) During this presentation, two experienced change agents will share the strategies they've used to turn the organizational and safety culture around at the City of Kansas City and significantly improving employee safety. Through the use of coaching, a science based "head and heart" approach and a shift away from conventional punitive strategies, the city's safety culture has become collaborative and open. The results from this culture change yielded reductions in risky behavior, vehicle incidents and claims costs. Attendees will come away with ideas that can help them drive positive change in their entities.

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EDUCATIONAL OPPORTUNITIES WORKERS’ COMPENSATION A RECIPE FOR SUCCESS: INTEGRATING PREDICTIVE MODELS INTO YOUR CLAIM HANDLING PROCESS PRMS CLAIMS MANAGEMENT PA/GBS INFORMATION TECHNOLOGY CTIS DECISION-MAKING

Brian Billings – Midwest Employers Casualty Company How do you get the most from claim predictive models? As with any new technology, change management is critical. Equally as important, you must clearly define the business objective you are trying to solve with the predictive model.

Attendees will learn how to develop business objectives for claim predictive models. Further, the speaker will discuss strategies to equip your claim’s adjuster/ medical experts with the output of the predictive model.

ADDRESSING PUBLIC ENTITIES BIGGEST WORKERS’ COMPENSATION CHALLENGES PRMS CLAIMS MANAGEMENT PA/GBS BUSINESS LAW CTIS STRATEGIC PLANNING/ MANAGEMENT

Mark Walls – Safety National Kimberly George – Sedgwick In this live “Out Front Ideas with Kimberly and Mark” session, Kimberly George and Mark Walls will lead an interactive panel discussion focused on addressing public entities biggest workers' compensation challenges. Come prepared to participate in the discussions by raising your challenges and offering solutions that have worked for you!

CANCER PRESUMPTION: A MEDICAL & LEGAL APPROACH PRMS CLAIMS MANAGEMENT PA/GBS BUSINESS LAW CTIS FUTURE TRENDS

Fernando Branco, MD, FAAPM&R – Midwest Employers Casualty Company Daniel Dalton, JD – Midwest Employers Casualty Company Cancer presumption cases are common in certain employee groups, but not every case is the same. How presumption cases are handled varies significantly. This session will provide an overview on how to analyze the file and determine why, how and if the claim can be challenged medically. The legal analysis will focus on jurisdiction characteristics and available recourse.

CLAIMS MANAGEMENT KEY PERFORMANCE INDICATORS: HOW DO YOU MEASURE THE EFFECTIVENESS OF YOUR CLAIMS OPERATION? PRMS CLAIMS MANAGEMENT PA/GBS FINANCE CTIS DECISION-MAKING

Glenn Backus – Alternative Service Concepts, LLC Many insureds struggle with measuring the effectiveness of their claims operation, whether insured self-administers hires a third party administrator (TPA) or utilizes the services of their insurance carrier. Claim audits measure proper claim handling at a point in time and shouldn’t be relied upon as the only measure of claims operation performance. In this session, insureds will learn how to identify key metrics that drive outcomes important to meeting their risk management goals.

conference.primacentral.org 22 | PRIMA’S 2021 VIRTUAL ANNUAL CONFERENCE | JUNE 14–16

EDUCATIONAL OPPORTUNITIES INNOVATIVE INVESTIGATIVE STRATEGIES FOR THE MODERN EMPLOYER PRMS CLAIMS MANAGEMENT PA/GBS BUSINESS LAW CTIS FUTURE TRENDS

Alice Wells, CWCL, AIC – Johns Eastern Co., Inc. Steve Cassell – Command Investigations, LLC The rise of technology and frequent use of social media has added new challenges for employers dealing with workers’ compensation claims. It has led to a need to balance injured employee health against lost dollars from potentially fraudulent claims. Join us for a dynamic panel of claim adjusting and investigative professionals as we discuss new investigative tools and surveillance strategies that uniquely and positively impact claim outcomes. We will discuss how to spot red flags on WC claims, as well as tips for improving communication between employers and their TPA/carrier concerning employee behavior.

This session will fundamentally impact how the modern claims-conscious employer will employ future investigative strategies within their organization and how to capitalize on the current renaissance period within the investigative community.

NON-PHARMACOLOGICAL ALTERNATIVES TO OPIOID MEDICATIONS PRMS CLAIMS MANAGEMENT PA/GBS ORGANIZATIONAL MANAGEMENT CTIS FUTURE TRENDS

Dr. Michael Lacroix, PhD – The Hartford Mark Williams – The Hartford The discussion around the opioid epidemic has mostly focused on the scope of the problem and the addictive properties of opioids. Recently, regulators, insurers and health professionals have begun to focus on solutions. While there are pharmacological alternatives to opioids, a genuine solution will involve non-pharmacological options. We discuss strategies already known to be effective, as well as emerging strategies that should help us finally end the “crisis,” notably physical therapy, chiropractic and psychological treatment alternatives. We argue for a broader focus on the bio-psycho-social context of chronic pain and a re-thinking of coverage policies by public and private-sector insurers.

THREATS AND OPPORTUNITIES: THE FUTURE OF WORKERS’ COMPENSATION SYSTEMS PRMS CLAIMS MANAGEMENT PA/GBS ORGANIZATIONAL MANAGEMENT CTIS STRATEGIC PLANNING/ MANAGEMENT

Chris Mandel, RIMS-CRMP, RF, CPCU, ARME, AIC – Excellence in Risk Management, LLC Worker’s compensation has been an essential element of our social safety net for over 100 years. It has been a dynamic system that has evolved to keep up with changes in the economy, medical science, social changes and other things that affect the way the system works. This session, based in part on Dr. Rick Victor’s book Scenario 2030: Threats and Opportunities for Worker’s Compensation Systems, and the Sedgwick Institute’s new research paper on “presumption”, will review drivers and forces that could define the future of WC. COVID-19 is just the latest threat but one that raises unprecedented questions about the survival of the “Grand Bargain” which has been the basis undergirding the relationship between employers and employees, when injury and disease occurs in the workplace.

THE ADA, FMLA AND WORKERS’ COMPENSATION LAW: ENSURING SUCCESSFUL PASSAGE THROUGH THE EMPLOYER’S “BERMUDA TRIANGLE” PRMS CLAIMS MANAGEMENT PA/GBS ORGANIZATIONAL MANAGEMENT CTIS STRATEGIC PLANNING/ MANAGEMENT

Tamara Jones – Citycounty Insurance Services Employers working with an injured or ill employee know about the network of overlapping protections available to that employee under FMLA, the ADA, and workers’ compensation. Complying with those protections, however, and ensuring that the employer’s rights are honored can be a difficult task. This session will provide an advance-level perspective on what happens when these three complicated employment concerns come together, drawing from reallife scenarios from the courts and Tamara’s practice. Learn the most frequent mistakes employers make when working with these laws and what attendees can learn from them. Bring your toughest questions!

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24 | PRIMA’S 2021 VIRTUAL ANNUAL CONFERENCE | JUNE 14–16

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MAKE PLANS NOW TO JOIN US AT FUTURE PRIMA ANNUAL CONFERENCES: 2022 | SAN ANTONIO, TX

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