MODE IQ - Carrier Guide

TM

GLOBAL

MODE Global, LLC MODE IQ: CARRIER TRAINING GUIDE

Version 1.0

Department: CTO

Effective Date: 12.5.2023

Next Review Date:

Table of Contents Carrier Invite via Email ---------------------------------------------------------------------------------------------------------Carrier View -----------------------------------------------------------------------------------------------------------------------Using Search Filters ---------------------------------------------------------------------------------------------------Save filters and Set Up Notifications ------------------------------------------------------------------------------Click Load to View Details and Match -----------------------------------------------------------------------------Enter Driver Info ---------------------------------------------------------------------------------------------------------Feedback and Help ---------------------------------------------------------------------------------------------------------------

©2023 MODE Global, LLC ALL RIGHTS RESERVED

3 4 4 5 6 7 8

CONFIDENTIAL 2

Carrier Invite via Email Welcome to MODE IQ! Once invited by a representative at MODE Global (or any of our brands), Carrier will receive an email prompting the account set up

By following the link in the email, carrier will be able to set up their personal password. This password should be saved by carrier so that they can continue to access the MODE Global Load Board. Once the password is set, carrier will receive a final verification email to activate the account If you do not receive the email, check spam filters for emails from carrierengagement@modeglobal.com. If you still do not find it, contact your Carrier Engagement for help

After clicking the “Activate My Account” button (or following the copyable link), the Carrier will be directed to the MODE Global Load Board

©2023 MODE Global, LLC ALL RIGHTS RESERVED

CONFIDENTIAL 3

Carrier View When a load is posted by the agent, it will be sent to an overview page where all posted loads can be seen

by Carriers

1. New Offers: Spot freight that is available for the Carrier to match with or bid on. This is where Carriers can find new work for their business 2. Contracted Offers: Dedicated freight that is available only to the Carrier that is logged in 3. Bids: Loads that the Carrier has bid on but hasn’t been booked yet 4. Active Jobs: Loads that the Carrier has accepted or matched with but has not been completed yet 5. Past Jobs: Loads that the Carrier accepted or matched with and has been completed 6. Search Filters: Carriers can find relevant shipments by creating perimeters for which type of spot loads they would like to focus on 7. Keep: Save the specific filter Carrier has created perimeters for. Note: Multiple filters for different situations can be saved. Carriers can then sort through or filter to see only specific posts that match their needs 8. Alert: Set notification preferences and alerts any time a load has posted to spot board and meets Carrier’s search criteria 9. Menu: Log out, view privacy terms, or go to ‘Settings’ to adjust email and notification preferences

Carriers can use the search filter to search for a specific load number 1. From the “New Offers” tab, click the “+” button in the filter section

©2023 MODE Global, LLC ALL RIGHTS RESERVED

CONFIDENTIAL 4

2. Scroll to ‘Reference’ and click ‘Enter Text’

3. Add in the load number and if it’s posted and available, it will be the 1 offer you are prompted to see

Carriers can save and set up email notifications for specific filters 1. From the “New Offers” tab, click the “+” button in the filter section 2. Add in your desired filter (Ex. Offer Type: Contracted freight) 3. To save this filter, click ‘Keep’ – name it and save it To set up an alert any time a posted load matches your filter parameters, click ‘Alert’ – name it and save it

4. To find and/or edit a saved filter or alert, click the ribbon on the top left of your screen

5. If alerts are set up on the saved filter, the mail icon will be green. If notifications are not set up, it will remain white.

• You can quick turn notifications on/off by selecting the envelope icon on the far right • You can quickly delete a saved filter by clicking the trash can icon

©2023 MODE Global, LLC ALL RIGHTS RESERVED

CONFIDENTIAL 5

Carriers can click on a specific load to view more details

•

•

•

The “General” tab displays the financial information of the load for the carrier, as well as high level details of the load such as commodity, insurance requirements, overview of map, route, and time commitment, and any other miscellaneous information like payment terms and legal terms The load post will be branded for the organization associated with the post such as Avenger, Sunteck, or Mode Trans

The “Requirement & Stops” tab displays the pickup and delivery details, load and equipment type, weight, and other trip details, including appointments

At the top of both tabs, the carrier will be able to view the rate for the load, “match now” to immediately accept the load, “Bid” to counter offer, or “Reject” to remove it from their dashboard •

•

If Carrier selects “Match”: Once the match occurs, the load will be automatically assigned and moved to the carriers ‘active job’ section of the load board and the post will be removed. Carrier will the receive rate confirmation at the email address associated with the user that matched with load If Carrier selects “Bid”: Once carrier bids, the load will be moved to the carriers ‘Bids’ section of the load board where they will need to wait for the agent to accept it or not. Making a bid implies the Carrier commits to execute the job in case the load is awarded to them ©2023 MODE Global, LLC ALL RIGHTS RESERVED

CONFIDENTIAL 6

On the Contracted Offers screen, carriers can accept multiple dedicated loads at one time by clicking “select all” and then “Accept x Offers”. This will match each load at the offer rate presented

Once Matched, the carrier will be able to immediately start to fill in any driver information and location details that they have. They will be able to revisit and complete the fields or edit/update prior completed fields.

©2023 MODE Global, LLC ALL RIGHTS RESERVED

CONFIDENTIAL 7

The carrier will also receive the Rate Confirmation within seconds. If Carrier matched with multiple loads, carrier will receive an individual email for each load with its rate confirmation • •

The email will include load details with specific stops, dates and times that need to be noted The email will also request the carrier to review the attached rate confirmation for the load tender and then sign and accept the tender electronically using the provided link

•

Upon clicking the link, the carrier will be directed to a page where they can fill out the driver’s information, if available, at the time of booking The carrier can include dispatcher’s details such as their name, phone number, and email to facilitate effective communication

•

1. Driver Information 2. Dispatch Information 3. Terms and Condition (review the Rate Confirmation)

4. Accept the Load

Feedback and Help If carriers are experiencing issues in the MODE IQ platform itself, please reach out to our carrier engagement team who can help assist and/or troubleshoot. Contact carrierengagement@modeglobal.com

©2023 MODE Global, LLC ALL RIGHTS RESERVED

CONFIDENTIAL 8

MODE Global: MODE IQ Carrier Training Guide

Version History VERSION

APPROVED BY

1.0

©2023 MODE Global, LLC ALL RIGHTS RESERVED

REVISION DATE

DESCRIPTION OF CHANGE

AUTHOR

Brian Hackett

CONFIDENTIAL 9