How Overhaul recovered a $500,000 shipment and protected customer trust
Achieving 550%+ ROI within 4-months for MODE Global Through Proactive High-Value Cargo Protection
MODE GLOBAL
THEIR CUSTOMER
Major third-party logistics (3PL) provider, managing 1000's of shipments monthly across North America
Business Technology and Professional Services Sector
Operates a vast carrier network with access to more than 100,000 carriers
Shipment value: $500,000
Handles both full truckload (FTL) and less-than-truckload (LTL) freight.
Project owned by Senior Director of Dealer and Corporate Logistics
Manages multimodal solutions, including rail, intermodal, and expedited services. Project owned by VP of New Jersey Division, MODE Global 810 shipments monitored by Overhaul since program inception
THE CHALLENGE
Rising Cargo Theft Rising cargo theft has increased pressure on logistics providers to protect high-value shipments. MODE Global needed more robust safeguards beyond traditional tracking methods. Their customer faced significant financial, operational, and reputational risk if a shipment was lost or stolen. Passive visibility is inadequate against sophisticated theft attempts; without real-time detection and escalation, cargo can be lost before intervention is possible.
THE INCIDENT
Full Escalation Response A ~$500,000 shipment moved west to east across the U.S., monitored by Overhaul’s real-time visibility platform. Early in transit, the driver made routine stops. However: Two stops occurred in known high-theft corridors in California, triggering automated alerts. MODE validated these stops, but repeated stops and delays raised concerns. The risk escalated sharply when: The trailer remained stationary in Indianapolis, Indiana for over 24 hours. Both the driver and dispatcher were unreachable. Overhaul’s “Unplanned Stop” alert triggered a full escalation response.