Achieving 550%+ ROI within 4-months for MODE Global Through Proactive High-Value Cargo
Protection
HowOverhaulrecovereda $500,000shipmentandprotected customertrust
Major third-party logistics (3PL) provider, managing 1000's of shipments monthly across North America
Operates a vast carrier network with access to more than 100,000 carriers
Handles both full truckload (FTL) and less-than-truckload (LTL) freight.
Manages multimodal solutions, including rail, intermodal, and expedited services
Project owned by VP of New Jersey Division, MODE Global 810 shipments monitored by Overhaul since program inception
THECHALLENGE
Rising Cargo Theft
Rising cargo theft has increased pressure on logistics providers to protect high-value shipments.
MODE Global needed more robust safeguards beyond traditional tracking methods.
Their customer faced significant financial, operational, and reputational risk if a shipment was lost or stolen
Passive visibility is inadequate against sophisticated theft attempts; without real-time detection and escalation, cargo can be lost before intervention is possible
THEIRCUSTOMER
Business Technology and Professional Services Sector
Shipment value: $500,000
Project owned by Senior Director of Dealer and Corporate Logistics
THEINCIDENT
Full Escalation Response
A ~$500,000 shipment moved west to east across the U S , monitored by Overhaul’s real-time visibility platform.
Early in transit, the driver made routine stops
However:
Two stops occurred in known high-theft corridors in California, triggering automated alerts
MODE validated these stops, but repeated stops and delays raised concerns
The risk escalated sharply when:
The trailer remained stationary in Indianapolis, Indiana for over 24 hours.
Both the driver and dispatcher were unreachable.
Overhaul’s “Unplanned Stop” alert triggered a full escalation response.
THESOLUTION
Overhaul activated the LE Connect network, engaging law enforcement in Indianapolis and Shelbyville, Indiana
Coordinated investigation:
Device-enabled tracking data pinpointed the trailer at a secured facility
Overhaul’s Customer Success and LE Connect teams maintained constant communication with MODE Global, law enforcement, private security, and the trailer rental provider
A "lockdown geofence" was established around the trailer’s location
Rapid recovery:
Movement detected by the geofence triggered law enforcement action
Indiana State Police and Shelbyville PD intercepted the tractor-trailer
The vehicle was found running with no driver present; the shipment was fully intact
Law enforcement secured the load and transferred it to secure storage, with Overhaul ensuring proper documentation and chain-of-custody.
Our partnership with Overhaul has proven to be an invaluable asset, even within a short timeframe Recovering a shipment of this value, fully intact, speaks volumes about the strength and effectiveness of the processes supporting these shipments. In today’s landscape of increasing fraud and theft, implementing real-time defense mechanisms is an essential component of a comprehensive and reliable logistics strategy.
Normand Frigon, Chief Operating Officer, MODE Global
THERESULTS
MODE Global and Overhaul’s concerted response safeguarded a shipment valued at approximately $500,000 With a program investment of $90,000, this resulted in a 550%+ ROI within just four months. Overhaul has monitored 800+ other shipments since program inception
Considering the industry standard multiplier of 4x for true cost of loss, MODE’s customer risked a potential impact of ~$2 million, as well as gaining trust
Thanks to coordinated efforts across three states between origin and destination (California, Indiana, Illinois) and collaboration with three law enforcement agencies (Pomona PD, Indiana State Police, and Shelbyville PD), the shipment was recovered 100% intact.