Issuu

2023

SUSTAINABILITY REPORT

TABLE OF CONTENTS About MODE Message from Our CEO _____________________________________ 3 Highlights of MODE Global’s Sustainability Achievements _______

MODE’s Business Operations _______________________________

Stakeholder Engagement ____________________________________ 16 Sustainability Materiality and Strategy ________________________ 20 Environmental _____________________________________________ 22 Taking Climate Action ___________________________________ 23 Setting Climate Targets __________________________________ 24 Our GHG Emissions Profile ______________________________ 25 Reducing Our GHG Emissions ___________________________ 27 Operating Efficiently __________________________________ 27 Innovating Toward a Low-carbon Future _______________ 27 Reducing Value Chain Emissions________________________ 28 Positively Impacting the Environment ___________________ 28 Advancing Climate Disclosure and Reporting ______________ 29 SASB Index _____________________________________________ 30 Social ______________________________________________________ 32 Customer Partnership ____________________________________ 33 Carrier Recognition ______________________________________ 34 Employee Support and Development ______________________ 35 Diversity, Equity, and Inclusion ____________________________ 38 Transformation __________________________________________ 40 Governance ________________________________________________ 41 Ethics and Compliance ____________________________________ 42 Risk Management ________________________________________ 44 Security _________________________________________________ 45 Data Privacy _____________________________________________ 46 2023 Sustainability Report

MESSAGE FROM CEO Dear Stakeholders, It is with great pride and a deep sense of responsibility that I reflect on MODE Global's journey over the past year, during which our commitment to sustainability has not only helped to define us but also differentiated us in the logistics industry.

serves as a testament to our unwavering commitment to sustainable practices and our deep-seated appreciation of not only environmental stewardship, but governance and social stewardship as well.

Our position as the largest non-asset intermodal provider in the United States and a leading multi-modal provider affords us a unique competitive edge. This distinction enables us to offer customers strategic solutions that not only enhance supply chain efficiency but also can bolster sustainability. Our expertise in this domain can aid our customers in achieving their environmental objectives, contributing to a broader effort to reduce the transportation industry's impact on our global environment.

In the realm of ethics and compliance, MODE Global has been honored with the 2023 Excellence in Ethics and Compliance Award from Navex. This recognition is not just an accolade; it signifies our unwavering commitment to ethical business practices, reinforcing the trust our customers, carriers, agents, suppliers, and employees place in us. By upholding high ethical standards, we demonstrate to our stakeholders that MODE Global is a company they can rely on for integrity and transparency. This trust fosters loyalty and cultivates longterm relationships, contributing to a partnership grounded in reliability and mutual respect across our entire value chain. For our customers and carriers, this translates to quality service; for our agents and suppliers, it means engaging in fair and respectful dealings; and for our employees, it ensures a workplace where ethical conduct and accountability are paramount.

This year, we have embraced a science-aligned goal to reduce our direct and energy-related greenhouse gas emissions (Scope 1 and 2) by 42% by the year 2032. We have also committed to tracking and reducing our indirect Scope 3 emissions within the same timeframe. This goal demonstrates our dedication to a sustainable future and our alignment with global climate change mitigation efforts. Crucially, it underscores our resolve to assist our customers in reaching their environmental targets as well. Through our proactive emission reduction strategies, we are equipping our customers with logistics solutions that are not just efficient, but also environmentally conscious, supporting them on their sustainability paths. Our environmental, social, and governance efforts have been recognized with a 2023 Silver rating by EcoVadis, ranking us among the top 25% of assessed companies. This accolade 2023 Sustainability Report

In our journey toward social sustainability, MODE Global has embraced the responsibility to nurture a work environment where diversity, equity, and inclusion are not only embraced but celebrated. This year, we have made significant strides in cultivating a culture that values every individual's unique contribution. One important example has been our focus on developing career pathway options that benefit our employees, including but not limited to those from underrepresented groups. We have intensified our efforts in employee development programs that provide team members 3

with access to training and resources they need to thrive. We’ve also offered inclusion training programs, underscoring our commitment to fostering a workplace where every voice is heard and respected. By investing in our people and supporting an inclusive culture, we are building a foundation for long-term success, not just for MODE Global but for the communities and stakeholders we serve. Looking ahead, we will continue to focus on enhancing our sustainability initiatives and fostering a culture that values diverse perspectives and inclusive practices. The trust and support of our customers, employees, and partners fuel our journey toward a future where business operations drive economic growth while fostering and advancing environmental care and social responsibility. Thank you for your continued partnership and belief in MODE Global. We could not achieve our goals without your support.

Sincerely,

Lance Malesh

Chief Executive Officer

HIGHLIGHTS OF MODE GLOBAL’S SUSTAINABILITY ACHIEVEMENTS

2023 Sustainability Report

HIGHLIGHTS OF MODE GLOBAL’S SUSTAINABILITY ACHIEVEMENTS MODE Global submitted GHG emission reduction targets to SBTi to align actions with climate science.

MODE Transportation has been named PepsiCo Broker Sustainability Carrier developed VPO Technology, including Carbon Calculator to help shippers analyze opportunities to improve sustainability efforts.

received 2023 Silver rating by EcoVadis, MODE Transportation received 2022 Silver rating by EcoVadis (placing each company in top

25% of those assessed).

received 2023 Excellence in Ethics and Compliance Award from Navex.

(though subsidiary companies) has reliably remained EPA partner with SmartWay (since 2007) promoting clean and efficient transportation. 2023 Sustainability Report

has continued community support efforts across corporate offices via partnership with United Way.

has continued support for Truckers Against Trafficking’s efforts to combat human trafficking.

has prioritized transparency and governance through Enterprise Risk Assessment, cybersecurity, and privacy audits.

of the Year (2022, 2023).

MODE’S BUSINESS OPERATIONS

2023 Sustainability Report

MODE’S BUSINESS OPERATIONS MODE Global is a non-asset, third-party logistics company that arranges transport of our customer’s freight. We are a $3.4B, multi-brand, 3PL platform that includes Avenger Logistics, MODE Transportation, and SUNTECKtts. Our value chain at MODE is a dynamic, interconnected network designed to deliver efficient and sustainable logistics solutions. As a multi-modal logistics provider, we prioritize flexibility, enabling our customers to choose the mode of transport that best aligns with their needs. As the largest, non-asset intermodal provider in the United States, there’s no logistics challenge we can’t solve. Our deep ties to intermodal transportation stand out as a strategic advantage, not only enhancing operational efficiency but also helping us achieve our Environmental, Social, and Governance (ESG) goals. By seamlessly integrating various modes of transport, we not only optimize logistics but also reduce environmental impact, making MODE a sustainable choice for our customers and a driver of positive change in the industry.

One Source

Endless Capabilities

Through our family of brands and the experience and expertise of our teams, MODE provides reliable, scalable service that is built around the business requirements of our customers, carriers, and agents. Our service is supported by sophisticated technology offerings that provide our customers the choices and control needed to effectively manage their shipping and supply chain needs.

2023 Sustainability Report

MODE’S BUSINESS OPERATIONS A Logistics Leader Since 1989

IMC

OTR

$3.4 BILLION

LTL

NVOCC

LARGEST NON-ASSET IMC IN NORTH AMERICA

6TH LARGEST BROKER OF OVER-THE ROAD (OTR) IN NORTH AMERICA

IN TOTAL SALES

ONE OF THE LARGEST BROKERS OF LESS-THAN-TRUCKLOAD (LTL) IN NORTH AMERICA

TOP 100 NON-VESSEL-OPERATING COMMON CARRIER (NVOCC)

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MODE’S BUSINESS OPERATIONS

Nearly

500

Employees

$3.4B

in Revenue

More than 10K Customers

Access to 100K+ Carriers

Agents in

230 Locations across the U.S.

Since 1989, MODE’s business entities have served the transportation and logistics market as leading non-assetbased, third-party logistics companies, focused on delivering truckload, less-than-truckload, intermodal, air, ocean, parcel, and managed transportation services.

2023 Sustainability Report

Our Services • • • • • • • •

Dry & Curtain Vans Flatbeds Specialized Carrier Vetting Refrigerated Over-Dimensional Cargo Insurance Consolidation Solutions

• •

COFC/TOFC/Refrigerated Relationships with all class one railroads Drayage Management Carrier/Routing Optimization

Intermodal – The most extensive access to 53’ containers in the industry

Domestic, International & Expedited Full Value Cargo Insurance Real-time TMS Capabilities

Less than Truckload – One of the largest LTL brokers in North America

• •

• • •

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Truckload – 6th largest broker of over-the-road in North America

Ocean – Top 100 Non-vessel-operating common carrier (NVOCC)

• • •

Licensed NVOCC & Freight Forwarding Import & Export Extensive Trucking & Customer Portal

Parcel – Parcel services that can scale as needed

• • • •

Full Audit and Evaluation Reduced Parcel Spend E-Commerce Integration ADI/EDI/FTP Integration

Air – When it comes to air freight shipping, our • Domestic/International global expertise and • Import/Export vast network of carriers offer peace of mind

While our name and brand have evolved over time, our commitment to quality and success has remained the same: 1989 Mark VII Transportation was founded as a full-service transportation company.

1999

2018

2019

MODE Transportation acquired by York Capital and continues to operate as a full-service logistics company.

York Capital acquires SUNTECKtts to form a leading multimodal logistics provider with more than $2B in revenue.

Ocean Group acquired Mark VII Transportation.

2020 MODE Global acquires Avenger Logistics and grows to 400+ employees.

2011 Exel Transportation Services became a subsidiary of Hub Group, operating independently as MODE Transportation.

2000 Ocean Group merged with Exel PLC.

2001 Mark VII Transportation renamed Exel Transportation Services.

2023 Sustainability Report

2021

MODE Global acquires RR&F and reaches $3B in revenue with nearly 500 employees.

Driven by continuous growth, constant innovation, and cutting-edge technology, MODE is a premier nonasset, multi-modal brokerage provider in North America. We leverage our leadership in supply chain management, global logistics, and economies of scale to serve diverse stakeholders including our customers, carriers, and independent agents.

2023 Sustainability Report

OUR TECHNOLOGY Carrier Portal Our carrier portal enables us to unlock access to carrier-centric opportunities for our carrier network.

Customer Portal The MODE Analytics suite is a component of our MODE Intelligence platform where we leverage our data cloud to build analytics centered on providing transparency, producing insights and automating actions through feeds into our robotic process automation.

Digital Freight Our digital freight offering drives an intelligence-based freight marketplace through predictive rating and ML capabilities to match freight to our carrier network with a focus on continuous network optimization.

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Through our family of brands including Avenger Logistics, MODE Transportation, and SUNTECKtts, we are one of the largest, non-asset-based freight brokers in the United States and a leader in environmentally friendly shipping and logistics. We capitalize on our experience, knowledge, and long-term relationships with intermodal and ocean carriers to deliver superior customer service.

MODE brings unique solutions and customized recommendations to support your efforts to reduce greenhouse gas emissions and meet your organizational goals. For truckload and less-than-truckload (LTL), we optimize ideal routes, and we identify and unlock efficiencies to help drive a path toward sustainable shipping. Whether using intermodal, truckload, air, ocean, LTL, or parcel, our priority is finding the right balance of efficiency and sustainability to keep your supply chain functioning smoothly.

Taking care of our people and planet is of utmost importance to MODE. As a consequence, we assess our key business decisions with sustainability impacts top of mind. We partner with our stakeholders on this sustainability journey, working synergistically to promote sustainability shipping, reduce carbon footprints, and meet sustainability goals designed to create a better, low-carbon future. Additional information about the company is available at

www.modeglobal.com

2023 Sustainability Report

Our innovative technology makes shipping simple and convenient by offering supply chain visibility, rapid business intelligence, and data-driven smart dashboards through MODE’s integrated platform that is proprietary, purpose-built, and scalable. Using a distinctive multi-modal, proprietary technology stack, we not only optimize freight spend but also automate key aspects of the freight process. This innovative technology, coupled with our vast network of over 100,000 carriers and agents spanning 230 locations, empowers us to efficiently optimize freight shipments and achieve unparalleled success.

MODE's digital freight platform transforms logistics with predictive rating, machine learning, and PaaS solutions

Technology

Shippers

MODE streamlines supply chains with data-driven precision, delivering transformative, tech-powered solutions for unparalleled efficiency

2023 Sustainability Report

MODE delivers transformative, technology-driven solutions.

Carriers

MODE empowers carriers with intelligent freight opportunities, optimizing efficiency through predictive rating and machine learning

STAKEHOLDER ENGAGEMENT

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ESG RESPONSIBILITY CHART

ESG Committee (including Pillar leads from Legal, Operations, and HR) ESG Strategy, Sustainability Reporting, Environmental Stewardship, Social Responsibility, Governance and Ethics, Diversity and Inclusion, Stakeholder Engagement, Risk Assessment, Goal Setting and Monitoring, and ESG Innovation

Board of Directors ESG updates, strategy, risks, progress on goals

Executive Support Executive Support (COO, CLO & SVP) Joint responsibility for ESG Accountability, Roadmap Execution, Reporting and Communication, and Performance Oversight

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Sustainability Consultant Specialized ESG Expertise, Research on Industry Best Practices, ESG Strategy Alignment, Trend Analysis, and Sustainability Reporting

STAKEHOLDER ENGAGEMENT MODE recognizes that transparency and trust are essential foundations for building a successful business. Engaging with stakeholders is integral to building and maintaining that trust. We value stakeholder engagement, which is why we seek input from employees, customers, suppliers, regulatory bodies, and industry experts.

We collaborate with industry associations, sponsor community events, and engage in employee volunteerism

We seek feedback from customers and suppliers at logistics events and otherwise

We conduct town halls with employees and agents

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Most importantly, we show up to listen and share. By doing so, we are able to understand the concerns and perspectives of our stakeholders, gaining valuable insights into opportunities for collaboration, innovation, and growth.

We reach out to the government and to regulators, including through office visits with U.S. Senators and Representatives

Employee Recognition Programs

Performance Reviews and Quarterly Performance Check-ins

Onboarding Town Hall

MODE ENGAGES WITH STAKEHOLDERS

Anonymous Hotline

Education Surveys

Employees

Internal Communications

Leadership Development

Focus Groups Wellness Programs Promoting Physical and Mental Health

Inclusivity and Bias Training

Listening Sessions

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SUSTAINABILITY MATERIALITY & STRATEGY

2023 Sustainability Report

SUSTAINABILITY MATERIALITY & STRATEGY In our commitment to sustainability, we periodically update our sustainability materiality assessment to align with evolving market dynamics and the interests of our stakeholders. By engaging with our stakeholders and management, we’ve honed our focus on the sustainability issues that are most pressing for MODE. Our updated sustainability priorities reflect comprehensive research, peer benchmarking, and stakeholder insights. At MODE, we drive global connectivity and progress by uniting the strengths of our dedicated team and advanced technology. Advancing our strategy, MODE has established objectives across vital sustainability dimensions such as people, progress, and performance.

People

Progress

Performance

Covering workforce management, as well as diversity and inclusion

Including technological advancements and innovation

Encompassing operational excellence, ethics, data privacy and security, and pursuit of carbon emission reduction

MODE's Sustainability Ambition We envision building a more robust and resilient global transportation industry through innovative, data-driven decisions and partnership with stakeholders to reduce our impact on climate change, uplift our communities, and improve social responsibility.

2023 Sustainability Report

ENVIRONMENTAL We leverage our expertise to provide sustainable solutions that catalyze progress toward the shared environmental aspirations of our customers, carriers, and our organization.

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Taking Climate Action Establishing Our Sustainability Management and Reporting Framework

Improving Supply Chains

In 2023, we established a strategic framework and steering committee to guide our existing and future environmental goals. Through the support of the committee, we determined our organizational and operational boundaries to consolidate and report our greenhouse gas (GHG) emissions effectively. Setting these boundaries has allowed us to report our emissions as well as define which emissions sources are tracked and calculated within our operations.

Partnering with the U.S. EPA SmartWay® since 2007, MODE Global brands voluntarily team with the U.S. EPA, which helps companies improve supply chain sustainability by measuring and benchmarking freight transportation operations. Through this partnership, the EPA, and its logistics partners, such as MODE, have helped other companies save fuel, lower costs, and reduce negative environmental impacts across the supply chain.

2023 Sustainability Report

To remain at the forefront of responsible transportation and logistics, we must continue to monitor and evaluate upcoming environmental regulations. As federal and state regulators have begun proposing new GHG disclosure requirements, such as the proposed rulemaking by the United States Securities and Exchange Commission (U.S. SEC), we understand the importance of remaining compliant. Through our efforts in 2023, we continue preparing for potential regulations around climate disclosures and GHG emissions reporting.

Setting Climate Targets In 2023, we set a science-based emissions reduction target aligned with a 1.5ºC pathway. Our targets include Scopes 1, 2, and 3 emissions, with an absolute reduction target for our Scopes 1 and 2 emissions by 2032. Our targets are currently in the process of being validated by the Science Based Targets Initiative (SBTi). SBTi is a highly acclaimed partnership between CDP, the United Nations Global Compact, World Resources Institute, and the World Wide Fund for Nature that defines and promotes best practices in emissions reductions and net-zero targets in line with climate science. By pursuing SBTi-approved targets, we strengthen our commitment to emissions reduction and climate action. In addition to our absolute emissions reduction target for Scopes 1 and 2, we are also committing to tracking and reducing Scope 3 emissions within the same timeframe. Below, we have defined our target metrics, goals, and timeline which were submitted to SBTi for approval at the end of 2023.

Metric

Goal

Timeline

Scope 1 and 2

To achieve a 42% reduction in absolute emissions from a 2022 baseline

2032

To continue tracking and reducing emissions along our value chain

2032

Scope 3

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Boundary The targets include MODE’s Scope 1, 2, and 3 GHG emissions with no exclusions.

Climate Pathways This target was set using the SBTi SME pathway. The Scope 1 and 2 targets align with the 1.5ºC pathway.

SBTi Status We have submitted this target to SBTi for approval as of October 2023.

Next Steps We expect SBTi approval to take 8+ weeks, per their instructions. Due to the nature of the approval process, the target language may change based on SBTi feedback. 24

Our GHG Emissions Profile As part of our commitment to transparency, we recognize the importance of calculating our GHG emissions to set meaningful emissions reduction targets and track our progress toward them. As we strive to maintain our stakeholders’ trust, transparency and credibility in our carbon accounting plays a critical role. Accurate carbon accounting drives climate action and resilience by providing data for effective mitigation efforts and adaptation strategies, as well as providing a fundamental step toward aligning with global efforts to combat climate change and pave the way for a more sustainable future. MODE has voluntarily disclosed GHG emissions associated with our operational and energy usage (Scope 1 and 2) since 2021. This year, we updated our calculation methodology to align with the Greenhouse Gas (GHG) Protocol more closely, as well as estimating our Scope 3 emissions for the first time. We also determined our base year of 2022 for tracking our GHG emissions into the future. In calculating our corporate GHG emissions inventory, MODE followed the guidance outlined by the GHG Protocol. We followed the definitions for Scope 1, 2, and 3 emissions provided below by the GHG Protocol.

2023 Sustainability Report

Scope 1

Scope 1 emissions are direct greenhouse gas (GHG) emissions that come from sources that are owned or controlled by an organization

Scope 2

Scope 2 emissions are indirect emissions from the generation of purchased energy

Scope 3

Scope 2 emissions are the result of activities from assets not owned or controlled by the reporting organization, but that the organization indirectly affects in its value chain

Our Scope 1 and 2 emissions primarily result from on-site natural gas combustion and other consumed electricity from 16 of our operating facilities, including our headquarters, data centers, and offices. In accordance with the GHG Protocol, Scope 3 emissions are separated into 15 different categories. We evaluated the relevancy of each category and determined that seven of the 15 categories were relevant to our organization: purchased goods and services, capital goods, fuel and energy-related activities, upstream transportation and distribution, waste generated in operations, business travel, and employee commuting.

Below, we have provided our 2022 GHG emissions for Scope 1, 2, and 3. Category

CO2e (metric tons)

Scope 1

Scope 2 - Market Based*

161

Scope 2 - Location Based

161

Scope 3

1,270,345

Total (Scope 1, Scope 2 Location Based, Scope 3)

1,270,576

*GHG Protocol requires dual reporting, MODE does not make any specific market purchases, therefore, market based is equal to location based.

2022 Energy Use

2022 GHG emissions profile

Emissions by Scope (metric tons CO2e)

Emissions by Scope 1 and 2 (metric tons CO2e)

Scope 1 70 Scope 3 1,270,345

Scope 1

2023 Sustainability Report

Scope 2 161

Scope 2

Scope 3

Scope 2 161

Scope 1

Scope 1 70

Scope 2

Category

Thousand kWh

Total Energy Consumption

841,674

Natural Gas

387,546

Purchased Electricity

454,128

Our energy consumption primarily results from our facilities operation, which includes on-site natural gas combustion and purchased electricity from 16 of our operating facilities, including our headquarters, data centers, and offices. MODE is a premier, non-asset, multi-modal brokerage provider that leverages its strengths in intermodal, proprietary technology, and scale to serve a diverse set of stakeholders. Due to the nature of our business, we do not directly consume fuel that was used in business operations.

Reducing Our GHG Emissions In 2023, we began developing our emissions reduction roadmap which details measurable steps to achieve our science-based targets. We have listed below the emissions reduction activities that we aim to implement to support the achievement of our stated goals.

We are also exploring how our carriers could use of lowcarbon alternative fuels, as it is imperative to further reduce emissions and achieve our sustainability ambitions, including examining the feasibility of adopting suitable alternative fuels within our operations and value chain.

Operating Efficiently

Innovating Toward a Low-carbon Future

We strive to minimize our energy consumption by adopting energy-efficient improvements across our facilities. We periodically implement energy efficiency technologies in our facilities such as LED lighting and energy-efficient appliances, where feasible. These efforts reduce our energy demands and support further reduction of our Scope 1 and 2 emissions.

At MODE, we focus on maximizing efficiency for our customers through intermodal strategies – which can lead to significant reductions in emissions. We promote the benefits of multimodal transportation, which encourages our customers to use environmentally friendly transportation options like rail or maritime for long-haul shipping. By partnering with providers that offer intermodal capabilities, customers can leverage the reduced carbon emissions associated with these modes of transportation.

Energy Efficiency

Renewable Energy and Alternative Fuel The electricity we purchase to power our facilities is responsible for our Scope 2 emissions. With the advancement in renewable energy production and technology, we are evaluating options that will support the transition to a lowcarbon future. We are assessing which renewable energy sources are feasible based on the locations of our operations and how we might introduce them into our energy mix. These renewable energy options include purchasing green power from local utilities, entering into power-purchase agreements (PPAs) or virtual power-purchase agreements (VPPAs), and the deployment of on-site renewable energy.

2023 Sustainability Report

Intermodal Transportation

Route Optimization and Efficiency Improvements As an EPA SmartWay Partner since 2007, we have gained significant expertise and experience in supply chain sustainability. As one of the largest, U.S.-based intermodal thirdparty logistics providers, we have experience optimizing routes to further reduce carbon footprint. Through order consolidation, route/asset optimization, and relocating inventory to allow more efficient routes for co-loading, we have reduced empty miles and avoided “deadhead” runs. We also utilize vendors and suppliers who are committed to sustainability initiatives and utilizing electric vehicles within their fleet as a step to reduce emissions.

Technological Innovations We embrace innovative technology to enhance our sustainability efforts, leveraging data analytics and automation in an effort to optimize logistics, reduce emissions, and improve efficiency. Improvements in technology can lead to systemic changes, resulting in benefits for our customers and the environment. We are also researching and developing innovative solutions that drive the logistics industry toward greater sustainability and environmental responsibility, such as improved data collection and telematics.

Reducing Value Chain Emissions

Positively Impacting the Environment

Along with our commitment to reduce Scope 1 and 2 emissions through energy management and renewable energy procurement options, we strive to reduce emissions from our value chain within the same timeframe. We plan to systematically reduce our own Scope 3 emissions by helping our suppliers and business partners make similar improvements in their emissions profiles.

We acknowledge that the environmental challenges our world is facing extend beyond GHG emissions and encompass various other impacts that our operations have on the environment. It is important for us to proactively manage and mitigate these diverse environmental impacts, and we aim to reduce waste throughout our operations where feasible. We actively work to reduce waste by implementing waste reduction and recycling programs. As our operations are located in different regions across the country, they face unique issues in various places. For example, in our Dallas office, we are cognizant of the need for water conservation and have worked with facility management in connection with the implementation of measures such as low-flow fixtures and other means of responsible water management.

We will continue to engage with our carriers, suppliers, and stakeholders throughout our operations to innovate low-carbon solutions and identify hotspots within the supply chain.

2023 Sustainability Report

Advancing Climate Disclosure and Reporting Our climate disclosures demonstrate our commitment to managing and addressing the impacts of climate change. We are committed to reporting and communicating our actions through CDP Climate Change, EcoVadis, and our annual sustainability report. This year marked the first time MODE Global submitted to CDP, furthering our transparency to stakeholders around climate risks and management. We also responded to the growing interest in submitting an EcoVadis questionnaire. We intend to submit responses to both CDP and EcoVadis on an annual basis, aiming to continuously improve our submissions. At MODE, we believe that climate change not only presents risks but also opportunities. Our climate disclosures help us to identify and manage these threats and opportunities, enhancing our business resiliency as well as evaluating potential areas for improvement. Through our climate disclosures and reporting efforts, we showcase our commitment toward progress achievement and future sustainability goals and gain the credibility and trust that our stakeholders expect.

2023 Sustainability Report

EcoVadis CDP Climate Change In answering CDP's Climate Change survey, we focus on gathering and analyzing data on our GHG emissions, energy use, climate-related risks and opportunities, and our targets and business strategy to adapt to a low-carbon future. As CDP is considered the gold standard of corporate sustainability and plays a crucial role in driving corporate climate action, we aim to continuously improve our answers to reflect the efforts and progress we make.

Through EcoVadis, we gather and report our sustainability efforts, including environmental impact, labor and human rights, ethics, and sustainable procurement. EcoVadis has a comprehensive rating system, which allows us to evaluate our sustainability strategy and enhance our transparency.

By participating in these initiatives, we demonstrate our dedication to achieve our sustainability goals while maintaining our transparency, credibility, competitiveness, and reputation. As our customers increasingly prioritize sustainability and climate responsibility, our efforts in showcasing our climate initiatives through these disclosure and reporting initiatives become integral to build trust and strengthen relationships with all of our stakeholders.

SASB Index Sustainability Disclosure Topics & Metrics Topic

Greenhouse Gas Emissions

Air Quality Labor Practices Employee Health & Safety Supply Chain Management

Accident & Safety Management

Metric

Unit of Measure

Code

Gross global Scope 1 emissions

Metric tons (t) CO2-e

TR-AF-110a.1

Discussion of long- and short-term strategy or plan to manage Scope 1 emissions, emissions reduction targets, and an analysis of performance against those targets

TR-AF-110a.2

Response Emissions Profile, page 2526 Climate Targets, Emissions Profile, Emissions Reduction Activities

Fuel consumed by (1) Road transport, Percentage (a) Natural Gas and (b) Renewable, and (2) Air Transport, Percentage (a) Alternative and (b) Sustainable

Gigajoules (GJ), Percentage (%)

TR-AF-110a.3

2022 Energy Use

Air emissions of the following pollutants: (1) NOx (excluding N2O), (2) SOx, and (3) Particulate matter (PM10)

Metric tons (t)

TR-AF-120a.1

Not Relevant

Percentage of drivers classified as independent contractors

Percentage (%)

TR-AF-310a.1

Not Relevant

Total amount of monetary losses as a result of legal proceedings associated with labor law violations

Presentation currency

TR-AF-310a.2

(1) Total recordable incident rate (TRIR) and (2) Fatality Rate for (a) Direct Employees and (b) Contract Employees

Rate

TR-AF-320a.1

Percentage of carriers with BASIC percentiles above the FMCSA intervention threshold

Percentage (%)

TR-AF-430a.1

TBD

Total greenhouse gas (GHG) footprint across transport modes

Metric tons (t) CO-e per ton-₂ kilometer

TR-AF-430a.2

2022 Energy Use

Description of implementation and outcomes of a Safety Management System

n/a

TR-AF-540a.1

Not Relevant

Number of aviation accidents

Number

TR-AF-540a.2

Not Relevant

Number of road accidents and incidents

Number

TR-AF-540a.3

Not Relevant

Safety Measurement System BASIC percentiles for: (1) Unsafe Driving, (2) Hours-of-Service Compliance, (3) Driver Fitness, (4) Controlled Substances/Alcohol, (5) Vehicle Maintenance, and (6) Hazardous Materials Compliance

Percentile

TR-AF-540a.4

Not Relevant

2023 Sustainability Report

Activity Metrics

Activity Metric

Unit of Measurement

Code

Response

Revenue ton kilometers (RTK) for: (1) Road transport and (2) Air transport

RTK

TR-AF-000.A

N/A

Load factor for: (1) Road transport and (2) Air transport

Rate

TR-AF-000.B

N/A

Number of employees, number of truck drivers

Number

TR-AF-000.C

Not relevant

*Due to the nature of MODE’s business model as a non-asset multi-modal brokerage provider, MODE does not own vehicles and hence this metric is not relevant. *MODE Global has implemented a new data collection strategy for future reporting that will more accurately report activity metrics for road and air transport.

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SOCIAL At MODE, our commitment to people is integral to our approach. We’re invested in the customer’s journey, and we deliver by elevating our people, through embracing inclusion, investing in our workforce, and actively supporting philanthropic initiatives.

2023 Sustainability Report

CUSTOMER PARTNERSHIP

MODE's commitment to social responsibility is a comprehensive strategy that prioritizes societal well-being and progress. We strive for excellence, meaningful relationships, and the holistic well-being of our entire network, contributing to a resilient and robust logistics ecosystem.

2023 Sustainability Report

Our dedication to customers goes beyond streamlined logistics. Prioritizing open communication, responsiveness, and tailored solutions, we strengthen partnerships, creating shared value and driving mutual success. This customer-centric approach is the cornerstone of our operations. As further demonstration of our focus on delivering value for our customers, MODE (through subsidiaries) was the recipient of two customerspecific carrier awards in 2023, and was named the Univar Solutions Central Region Carrier of the Year and the PepsiCo Broker Sustainability Carrier of the Year for the second year in a row. These prestigious awards are a testament to our ability to work closely with our customers to help them achieve their corporate goals and objectives. We strive to become an integral part of our customer's team and go above and beyond to ensure their objectives become a reality. Our team is constantly looking for new ways to improve our services and exceed customer expectations.

CARRIER RECOGNITION Recognizing carriers as pivotal stakeholders in our sustainability journey, we aim to improve the carrier experience, including through building out technology solutions that connect carriers with loads they desire in the lanes that best suit their needs through our digital freight brokerage system, where we can engage in transparent communication that fosters collaboration. We celebrate our carriers who are essential to our business and who help us deliver on promises to our customers. Carrier awards were provided to select carriers based on specific performance criteria such as commitment to service quality, technological capabilities, customer service excellence, volume, and revenue growth with MODE, as well as partnership criteria such as collaboration, communication and competitive enablement. Additionally, in recognition of the important role carriers play, MODE celebrated select carriers by sharing gift baskets and highlighting carrier efforts through social media during Truck Driver Appreciation Week.

2023 Sustainability Report

EMPLOYEE SUPPORT AND DEVELOPMENT Our employees are the driving force behind our organization. We are committed to fostering a work environment that goes beyond mere functionality – to one that is safe, inclusive, and supportive of each individual's well-being and personal growth. We believe in providing a supportive environment and opportunities for all of our employees to develop and advance. At MODE, we work hard to cultivate an inclusive organization that supports all groups in the workplace, with equal terms of employment, professional opportunities, and support. Here is how we’re pushing forward to improve employee well-being and development:

Growing our Talent Pipeline and Developing Career Paths: MODE uses targeted career fairs and talent planning processes to develop career pathway options that benefit all our employees, including but not limited to those from underrepresented groups. Prioritizing Health and Safety: MODE prioritizes and adheres to occupational health and safety standards, in effort to minimize risks in the work environment and promote a culture of well-being. To promote healthy habits for employees, we have added an incentive-based program, Motivate Me, where employees can earn gift cards for completing health assessments, taking advantage of annual preventative exams, working with a coach and much more. MODE also offers all employees access to our Employee Assistance program, which provides general assistance and referrals for life stressors.

2023 Sustainability Report

Equal Opportunities: At MODE, we are dedicated to providing equal opportunities for all employees in keeping with federal, state, and local laws, irrespective of background, gender, ethnicity, sexual orientation, or other protected characteristics, and we embrace inclusion as a catalyst for innovation and creativity. Empowering Through Learning: Investing in training, development, and skill-building programs is integral to our commitment to employee well-being, empowering our employees to navigate the dynamic landscape of the logistics industry. We nurture a culture of learning where curiosity is encouraged, and growth is a shared goal. We strive for continuous improvement with the goal of ensuring that our employees remain adaptable and well-equipped to meet evolving challenges.

Employee Engagement and Job Satisfaction: Employee engagement is fundamental to our organizational philosophy. Regular feedback, open communication channels, and initiatives to enhance job satisfaction contribute to a positive workplace culture. MODE has an open-door policy, which encourages employees to seek out their management at any level or Human Resources to discuss any issues or concerns they may experience. MODE hosts Quarterly Town Halls, which provide an open dialog for our employees to address important business and company updates, and an opportunity to answer questions from employees. We also gain insight and feedback into engagement and satisfaction by conducting company-wide engagement surveys and exit surveys.

ENGAGEMENT SURVEY: HIGHEST 3 SCORES

86%

84%

83%

I know what I need to do to be successful in my role

I am able to recognize my peers for their achievements

I am aware of how to report an ethics or compliance concern

At MODE, we make it a point to listen and take considered action. Based on feedback from employees, we've enhanced communication through monthly newsletters, videos, and weekly performance snapshots. Additionally, we streamlined operations by implementing a new HRIS system, reducing administrative challenges and fostering increased focus on important responsibilities.

2023 Sustainability Report

Community Engagement: Engaging with local communities is foundational to our values. Through meaningful dialogue, partnerships, and stakeholder consultations, we build strong relationships. This section highlights our corporate involvement and initiatives benefiting various external organizations. Corporate Involvement in United Way: Engaging with United Way, we support initiatives addressing social issues like poverty and domestic violence. Our participation in a towel drive benefited Agape Resource & Assistance, aiding women and children victims of domestic abuse in rebuilding their lives. This drive provided more than 150 towels to the current and future families whom Agape supports. We also organized a back-to-school drive and were able to provide supplies to over 150 students.

2023 Sustainability Report

Working to Combat Human Trafficking: In collaboration with Truckers Against Trafficking (TAT), we actively contribute to the mission of educating transportation workers to combat human trafficking. Our efforts include corporate training and championing updates to our carrier onboarding system, each of which has raised awareness and contributed to addressing this important global issue. Other Community Initiatives: From organizing a successful holiday canned food drive for the North Texas Food Bank to working to support those impacted by hurricanes, we actively support local communities. Specifically in Dallas, Texas, we have had the pleasure of teaming up with The Stewpot to help feed those experiencing homelessness and give back to the community.

In Tennessee, our team put on a canned food drive for the Chattanooga Food Bank and continues to volunteer regularly. Our commitment extends beyond specific events to continuous upliftment, collaborating with partners for lasting positive transformations. MODE Cares Time-Off: MODE recognizes employees are interested in giving back to their local communities in ways that are most meaningful to them. To support our employees and the communities we serve, we created MODE Cares, a program that allows employees to receive paid time off for volunteering activities that they choose.

DIVERSITY, EQUITY & INCLUSION At MODE, our commitment to Diversity, Equity, and Inclusion (DEI) runs deep. We are dedicated to fostering an environment that supports the individuality and unique experiences that each employee brings. Embracing differences is not just a principle but a lived experience at MODE. We are driven to provide an inclusive environment and equal opportunities for all employees.

Establishment of the DEI Committee:

In 2021, MODE established a DEI Committee, underscoring our understanding that principles of diversity, equity, and inclusion not only strengthen our employees and communities but also drive business innovation and improve results. The committee, which is comprised of volunteers across the company, has been instrumental in championing diverse programs throughout the organization.

2023 Sustainability Report

Programs and Initiatives: The DEI Committee has been at the forefront of numerous initiatives, orchestrating DEI training sessions featuring external speakers and internal programs, coupled with a monthly event calendar celebrating the diversity within our teams. Transitioning from awareness-building to actionable steps, these initiatives manifest in concrete efforts aimed at fostering diversity, equity, and inclusion. For example, we've strengthened strategic recruitment and promotion initiatives, expanding opportunities for our workforce members. In 2022, MODE Global partnered with a local radio media company to sponsor a career fair serving the African-American and urban communities, alongside providing educational tools and resources to promote diversity, inclusion, and social justice. Further, in alignment with our commitment to diversity and inclusion, we championed unconscious bias training during Global Diversity Awareness Month. The DEI Committee also hosts events such as “Coffee & Culture” conversations and panel discussions to spotlight and celebrate diversity in the workplace. Moreover, we proudly sponsor community events including Pride festivals in our primary work locations, proudly showcasing our dedication to fostering an inclusive and vibrant workplace.

Enhance Workforce Demographics: At MODE, our DEI journey is ongoing, with a commitment to creating an inclusive workplace that fosters diversity, equality, and inclusion. As part of our commitment to transparency and diversity, we carefully consider the impact and implications of the data we share. Our goal is to provide meaningful insights into our workforce composition while respecting the privacy and sensitivity of employee-related information. This year, we have gathered data that reflects our ongoing efforts to build a diverse and inclusive workplace. As of this year, 47% of our employees identify as women, and 38% as belonging to racial or ethnic minority groups. In our executive and senior level officials and managers, 32% identify as women, and 53% as belonging to racial or ethnic minority groups.

Talent Acquisition Strategies: Our commitment to a diverse talent pool includes partnering with eQuest for diversity, equity, and inclusion planning and compliance. We leverage services that aggregate job postings and share them with eQuest’s Global Diversity Network. Additionally, to address unconscious bias, we strive to create gender-neutral and inclusive job descriptions using a decoder tool.

2023 Sustainability Report

Zero Tolerance Policy: MODE upholds a "zero tolerance" policy for unlawful discrimination, sexual harassment, or other discriminatory actions based on various factors. To reinforce this policy, we provide training to our employees and managers on compliance and prohibiting violence and aggressive behavior in the workplace.

Promoting Socially Responsible Procurement: MODE extends its commitment to socially responsible practices externally, advocating for socially responsible procurement through our Supplier Code of Conduct. We outline expectations for suppliers regarding record-keeping, nondiscrimination, zero tolerance for harassment, zero tolerance for forced labor, adherence to laws, and conflict of interest management. We actively pursue business relationships with minority- and women-owned suppliers, reflecting our dedication to social procurement practices.

TRANSFORMATION

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At MODE, we are embarking on a transformative journey defined by innovation and a resolute commitment to sustainability. Our digital freight brokerage system empowers customers with real-time, 24/7 scalable solutions, and it equips carriers with autonomy-enhancing tech-centered tools. Efficiency and collaboration are at the heart of our agile logistics system, significantly reducing operational overhead.

Central to our mission is the MODE VPO platform, an integrated technology solution that offers network visibility and advanced analytics. This platform features a pioneering Carbon Calculator, empowering shippers to make eco-conscious decisions by minimizing empty miles and optimizing routes, thereby reducing greenhouse gas emissions within the supply chain. User-friendly dashboards provide stakeholders with the visibility, predictability, and cost optimization opportunities they need to succeed.

Furthermore, MODE VPO identifies customer backhaul shipments, which can promote efficiency within the customer’s network by minimizing deadhead miles. It aims to showcase potential overlaps in operations through MODE Global versus customer analysis and may unlock lane opportunities for savings and sustainability. The platform’s multi-modal opportunities tool is designed with the intent to help identify intermodal transport options that may yield cost savings and CO2 emissions reductions. Concurrently, MODE confronts the threat of fraud within the supply chain head-on. Our comprehensive antifraud program includes carrier diligence, fraud awareness training, integrated technology for anomaly detection, and robust supply chain monitoring. With open communication channels and a decisive response plan, we're dedicated to maintaining robust ethical standards, and aim to create a resilient and trustworthy logistics network for all stakeholders.

2023 Sustainability Report

MODE's transformation embodies a multi-faceted initiative that synergizes innovative digital solutions, sustainability, and security to redefine the logistics industry for a smarter, more responsible future.

GOVERNANCE

2023 Sustainability Report

ETHICS AND COMPLIANCE Commitment At MODE, we are committed to maintaining an ethical and compliant business environment. We know that to grow our business sustainably, we need to earn the trust of our customers, carriers/suppliers, agents and employees, as well as the communities that we serve. Accordingly, we have high expectations for our own conduct and the services we provide, and we offer employees tools and support designed to help them make ethical choices.

2023 Excellence in Ethics and Compliance Award As one of the largest non-asset third-party logistics firms in the industry, we continue to distinguish ourselves through our unwavering approach to upholding corporate responsibility and ethical principles. From conducting risk assessments and implementing compliance scorecards to fostering a fun and positive learning environment through week-long Camp Compliance activities, MODE Global views ethics and compliance as the backbone of our values,” said Sharon Johnson, MODE’s chief legal and compliance officer.

2023 Sustainability Report

MODE is committed to conducting business with integrity. Guided by this commitment, we are dedicated to the continual growth and evolution of our Compliance program. These efforts have been recognized by Compliance experts such as Navex, who recently honored MODE with the prestigious 2023 Excellence in Ethics and Compliance Award, recognizing that MODE’s compliance programs demonstrate its “commitment to maintaining a culture of compliance, protecting stakeholders’ interests, and aligning with their brand and values."

Ethics in Every Mile MODE’s commitment to ethical conduct and sustainability starts at the top. Our Board of Directors plays an important role in overseeing our sustainability strategy. Composed of experienced professionals, our board brings a wealth of expertise and perspectives to guide our sustainability initiatives, including, but not limited to, providing oversight for ESG strategy and performance. The Board’s strategic guidance, coupled with oversight, integrates ethical considerations into our business strategy. Our desire to do business ethically is more than words on paper. The CEO and Senior Leadership Team play a pivotal role in championing and fostering a culture of ethics and compliance throughout the organization, emphasizing the importance of integrity and adherence to established standards. Whether we are navigating complex business decisions or fostering innovation, we prioritize ethical practices as a core value of corporate culture. We understand that the trust of our stakeholders is integral to the success of our business. Accordingly, we've put in place a framework designed to encourage compliance and deter unethical conduct. This framework includes leadership by our chief legal and compliance officer, who oversees global ethics and compliance protocols, including, but not limited to, conducting risk assessments, integrating stakeholder input, and addressing emerging regulations to optimize ethical standards.

2023 Sustainability Report

While commitment by MODE's leadership establishes the benchmark for responsible business conduct throughout our organization, we realize that our employees are central to our culture of compliance. They bear the responsibility for understanding and implementing MODE's policies and standards relevant to their roles. That is why we work hard to align our training and activities with, and even surpass, industry standards. Our employees are expected to adhere to a code of conduct that upholds high ethical standards. MODE’s open-door policy fosters a culture of accountability and encourages team members to report concerns through their respective manager or to the appropriate department, such as Human Resources, Legal, or Compliance. For those who prefer to remain anonymous, we have established mechanisms, such as our ethics hotline and whistleblower program, to encourage the reporting of any unethical practices, ensuring that concerns are addressed promptly and appropriately. These channels are available 24x7 and enable individuals to report known or suspected violations securely, as further testament to our belief in a transparent and accountable culture. Importantly, we strictly prohibit any form of retaliation against those who report such violations in good faith.

All employees participate in comprehensive training programs to promote adherence to our policies and expectations. Our latest data shows that 100% of employees completed compliance training in 2023, covering professional conduct, anti-bribery, ethical leadership, and more. New hires receive training within 60 days and a compliance gift to promote awareness. Additionally, MODE engages employees through fun programs like “Camp Compliance”, where employees embrace the spirit of adventure during a week full of activities and the chance to win camping gear, prizes, and more. These initiatives create a positive environment that encourages ethical behavior and reinforces the importance of our Code in the daily operations of our organization. As part of our Compliance program, we review incoming legislation and compliance trends and revisit our policies and procedures accordingly. We hold ourselves accountable by evaluating the effectiveness of our compliance program through employee feedback, surveys, and an annual compliance scorecard. Our compliance scorecard assesses our performance against the 11 Hallmarks of an Effective Compliance Program introduced by the Department of Justice. These hallmarks serve as a framework for organizations to assess and enhance their compliance efforts.

RISK MANAGEMENT MODE employs a proactive approach to identify and anticipate potential risks. By embracing a comprehensive risk assessment process, we can identify and address a wide range of risks that have the potential to impact our operations and stakeholders. This proactive approach enables us to make informed decisions, implement appropriate risk mitigation strategies, and foster a resilient and sustainable business. MODE considers risk management an integral part of its sustainability strategy, and a critical tool to achieve our sustainability goals.

Our risk assessment process includes the following elements:

Our Compliance team, in collaboration with subject matter experts across the organization, conducts assessments to identify emerging risks and trends. This comprehensive approach allows us to identify, evaluate, and manage core business risks effectively. Risks that require Board-level awareness are shared with the Board and the Senior Leadership Team.

Stakeholder Engagement: Engaging stakeholders through various channels helps us listen, share, and gain insights into their concerns and perspectives, improving our ability to identify and evaluate potential risks.

Risk Identification: We begin by systematically identifying potential risks that may arise within our organization. We actively engage with stakeholders to gain insights and gather diverse perspectives on risks and emerging trends. Risk Evaluation: We evaluate risks based on the likelihood of occurrence and potential impact on our operations and stakeholders. This evaluation helps us prioritize risks for further analysis and action planning.

Risk Mitigation: Based on the findings from our risk analysis, we develop and implement appropriate risk mitigation strategies. Monitoring and Review: MODE has incorporated a review mechanism to ensure that material risks and measures to address those risks are appropriately monitored.

Compliance Scorecard MODE proactively assesses its compliance program in a variety of ways, including the utilization of a compliance scorecard that assesses its current state. The scorecard includes a detailed breakdown of activities and actions recommended to strengthen our overall Compliance Program. The activities are periodically reviewed by the Compliance team and escalated as needed in order to ensure accountability and timely completion.

2023 Sustainability Report

SECURITY Cyber Threats:

Employee Education and Awareness:

In today's interconnected world, cyber threats pose a significant risk to all businesses. We acknowledge the evolving nature of these threats and have established robust cybersecurity practices to safeguard our digital infrastructure and sensitive data. Our security team regularly monitors and evaluates the latest threats, ensuring that our systems and networks are protected against unauthorized access, data breaches, and other malicious activities. We invest in innovative technologies, implement strong access controls, and conduct regular security audits to identify and address any vulnerabilities promptly.

MODE believes that a well-informed and educated workforce is a vital component of our security strategy. We provide comprehensive training programs to our employees, educating them about the importance of security practices, the potential risks they may encounter, and we promote awareness regarding social engineering, cyber crimes, and data protection. By fostering a culture of security awareness, we empower our employees to be vigilant and proactive in safeguarding our assets and information.

MODE participates in the Customs Trade Partnership Against Terrorism (CTPAT), a government-business initiative to build cooperative relationships that enhance and strengthen the international supply chain and U.S. Border security. We have also been involved in security development projects such as the Air Cargo Advance Screening Program developed by the CPB and TSA, and the Certified Cargo Screening Program, which requires MODE to adhere to a rigorous TSA-approved security program that includes stringent chain of custody requirements.

Vulnerability Assessments and Risk Mitigation: In addition to addressing known threats, we proactively conduct vulnerability assessments to identify any potential weaknesses in our operations and systems. This helps us stay ahead of emerging risks and allows us to take necessary actions to mitigate those risks. We collaborate with external security experts and leverage industry best practices to continually enhance our security posture.

2023 Sustainability Report

Collaboration and Compliance: Recognizing that security is a shared responsibility, we actively collaborate with our partners, suppliers, and customers to ensure a secure information ecosystem. We promote dialogue and cooperation to address security challenges collectively, exchange best practices, and align our security standards with industry benchmarks. As part of our commitment to security, we review and update our security policies and procedures to stay abreast of emerging threats and technological advancements. We understand the importance of adhering to relevant laws, regulations, and industry standards pertaining to security. By maintaining a robust security framework, we demonstrate our commitment to protecting our operations, assets, and information, earning the trust and confidence of all our stakeholders.

At MODE, we take the security of our operations, assets, and information with utmost seriousness. We understand that a secure environment is crucial not only for the smooth functioning of our business but also for maintaining the trust and confidence of our employees, customers, and partners. We prioritize their safety and well-being by implementing comprehensive security measures that effectively mitigate potential risks.

For more information about our privacy practices, we invite you to read our privacy statement on our website at

DATA PRIVACY At MODE, we recognize the importance of data privacy and are committed to upholding high standards in safeguarding the personal information of our stakeholders. We understand the importance of caring for data entrusted to us. In effort to protect privacy, we have implemented privacy policies, procedures, and technological measures designed to prevent unauthorized access, use, or disclosure of personal data. Our privacy practices are guided by applicable data protection laws. Key components are included below:

Employee Training and Awareness: We understand that protecting privacy is a collective responsibility; and accordingly, we provide comprehensive training programs for our employees to ensure they are aware of the importance of data privacy and the necessary measures to protect personal information. Individual Rights: We respect individuals' rights regarding their personal data, including the right to access, rectify, erase, restrict processing, and object to the processing of their data. We have established mechanisms for individuals to exercise these rights, and we promptly respond to their requests.

Consent and Transparency: We believe in providing clear and transparent information to individuals about how their personal data is collected, used, and shared, and work diligently to obtain necessary, appropriate consents, where applicable, as well as clearly communicating the purposes for which the data is being collected.

Data Breach Response: In the event of a data breach, MODE has made available an incident response plan that includes investigating, mitigating, notifying, and taking steps to prevent similar incidents in the future.

Data Minimization: We adhere to the principle of data minimization and seek only to collect and retain personal data that is necessary for the intended purpose. We periodically review our data collection practices to ensure they align with our sustainability objectives.

We are committed to periodically reviewing and enhancing our data privacy practices to adapt to evolving regulations. By maintaining a strong focus on data privacy, we aim to build trust with our stakeholders and demonstrate our commitment to responsible and sustainable business practices.

Security Measures: We employ technical and organizational security measures designed to protect personal data from unauthorized access, accidental loss, alteration, or destruction. These measures include encryption, access controls, firewalls, and regular security audits.

2023 Sustainability Report

https://www.modeglobal.com/privacy-statement/

About this Report: Navigating Our Sustainability Journey This report provides an account of MODE's activities in connection with environmental, social, and governance principles, outlining our sustainability initiatives, performance, and progress for the reporting period. Our goal is to communicate our sustainability journey, emphasizing environmental impact, social efforts, and governance practices. To respect materiality considerations and competitive reasons, certain information may be excluded. This report specifically covers MODE's core business operations, encompassing non-asset-based third-party logistics services, corporate offices, and significant subsidiaries or entities under MODE's control. Our report focuses on material issues relevant to our business operations and stakeholders, while managing legal considerations.

Feedback and Inquiries: At MODE, stakeholder engagement is vital. Your feedback and inquiries regarding this report are welcomed. For additional information, clarification, or to share your perspectives on our sustainability performance, please reach out to esginfo@modeglobal.com.

2023 Sustainability Report

@2023 MODE Global, LLC. All rights reserved. MODE® and the MODE logo are registered trademarks of MODE Global, LLC. All other trademarks are the property of their respective owners. The content of this document, and the appearance, features, and specifications of MODE products and services are subject to change from time to time without notice. While care has been taken to ensure the accuracy of this information, MODE makes no representation or warranties about the accuracy, completeness, and adequacy of the information contained herein, and shall not be liable for any errors or omissions in these materials. Actual results will vary depending upon the use of the products and services, and the conditions and factors affecting performance. The only warranties for MODE products and services are as set forth in the express warranty statements accompanying them. 2023 Sustainability Report 2023 Sustainability Report