Gradation guidelines smartphone

GRADATION GUIDELINES & REFUSAL GUIDELINES Last updated: version 13-3-24

INTRODUCTION Please note: These guidelines are for educational purposes only. With these guidelines we can ensure that our customer will receive su:icient information before purchasing of our quality procedure and graduation process. If anything is unclear, please do not hesitate to contact our sales team for additional information.

MENU SUBJECT Introduction & Menu Gradation process Gradation explanation

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GRADATION PROCESS

Our team takes great pride in its grading process. Our gradation process is split into 2 parts: Testing procedure and gradation.

During our test procedure, our team uses one of our testing programs (Mobicode or Phonecheck) for the entire batch. This way we can ensure that all phones in the same batch are measured to the same standard.

Both programs test the same functions of the device, including: Display Bluetooth Front camera SIM check (Call function) Back camera Network connectivity (5G) Microphones Wi-Fi Vibration Face ID/Touch ID Flashlight GPS Speakers Charging port Hardware buttons Wireless charging (when available) Frequency Sensors (Light, accelerometer, proximity, compass, gyroscope) NFC

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Regardless of the software being used, all devices are tested for optimal condition and come with a detailed report on the device condition. Please see below for an example of a test report.

PHONECHECK EXAMPLE

MOBICODE EXAMPLE

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Any device that does not pass any of the test results, will not be oJered. The following reasons are examples of why a device might be rejected: Blacklisted

Water damage Bootloop

Specific region models, such as China spec SIM tray missing/damaged Not receiving/losing network connectivity Not receiving/losing Wi-Fi signal Touch ID/Face ID issues SIM issues Broken sensors Device cannot be restored to original Apple firmware Display issues Damaged housing/screen

True tone issues (not available or not working)

Issues with wireless connections such as NFC and Bluetooth

Carrier Locked FMI locked MDM locked Demo mode activated Jailbroken Screen notification Battery notification

Our team also checks whether the devices meet the following expectations: • When third party screens are used, we will make sure these screens are meeting the requirements (comparable quality with color, brightness, touch features and True tone to the original iPhone screen) • Screens have to be the same height as the iPhone frame and fit tightly. No space should be between the frame and iPhone (no nail tip should be able to fit through).

• Water indicators are in place in the device.

• When using third party replacement parts such as the SIM tray, we will try to color match as close as possible. There might however, be some slight di:erence in color from the original iPhone color.

• All devices are checked on whether physical damage is visible. If so, these devices are filtered out immediately.

Please rest assured our team always filters out these devices and they will not make their way to you.

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GRADATION EXPLANATION At Mobii, we have 3 di:erent grades: A, B and C grade. Currently, we only o:er A, AB and B grade to our customers to ensure the best quality available. But for this explanation, we will include C grade to explain the di:erences between the grades.

Devices o:ered in AB condition are those which fall inbetween A and B grade.

On the following pages, we will give you explanations of all grades and what to look out for. We will also include some picture examples.

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A GRADE EXPLANATION A grade devices look almost like brand new devices

SCREEN

Scratches Dots&Notches Cracks Discoloration

Micro/Dull scratches (up to 3) Dots: up to 3, Notches: No No No

Screen will be refused if: screen is cracked (either the LCD or the top glass), LCD shows color problems, screen doesn’t properly fit into the housing, home button broken

BACK PANEL

Scratches Dents Cracks Dots

Micro/Dull scratches (up to 3) No No Up to 3

Back panels will refused if: Camera lenses are broken/cracked/chipped, logo missing on the back, mic grill missing/damaged, glass loose or back panel glass is broken

HOUSING

Scratches

Micro/Dull scratches (up to 3)

Dots&Notches

Dots: Up to 3, Notches: no

Dents&Cracks

No

Housing will be refused if: the frame is cracked, grills are broken/missing, frame is bended

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B GRADE EXPLANATION

B grade devices are devices showing more signs of wear

SCREEN

Scratches Dots&Notches Cracks Discoloration

Micro/Dull scratches (up to 10) Light scratches (up to 3) Dots: up to 10, Notches: up to 5 No No

Screen will be refused if: screen is cracked (either the LCD or the top glass), LCD shows color problems, screen doesn’t properly fit into the housing, home button broken

BACK PANEL

Scratches Dots&notches Dents Cracks

Micro/Dull scratches (up to 10) Light scratches (up to 3) Dots: up to 10, Notches: up to 5 No No

Back panels will refused if: Camera lenses are broken/cracked/chipped, logo missing on the back, mic grill missing/damaged, glass loose or back panel glass is broken

HOUSING

Scratches Dots&notches Dents&Cracks

Micro/Dull scratches (up to 10) Light scratches (up to 3) Dots: Up to 10, Notches: up to 5 No

Housing will be refused if: the frame is cracked, grills are broken/missing, frame is bended

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C GRADE EXPLANATION SCREEN

C grade devices are devices showing clear signs of wear Scratches Micro/Dull scratches (unlimited) Light scratches (up to 10) Deep scratches (up to 5) Dots&notches Up to 20 Cracks No Discoloration No

Screen will be refused if: screen is cracked (either the LCD or the top glass), LCD shows color problems, screen doesn’t properly fit into the housing, home button broken

Scratches

BACK PANEL Dots&notches Cracks

Micro/Dull scratches (unlimited) Light scratches (up to 5) Deep scratches (up to 2) Up to 20 No

Back panels will refused if: Camera lenses are broken/cracked/chipped, logo missing on the back, mic grill missing/damaged, glass loose or back panel glass is broken

Scratches Dots&notches

Micro/Dull scratches (unlimited) Light scratches (up to 5) Deep scratches (up to 2) Up to 20

Cracks

No

HOUSING

Housing will be refused if: the frame is cracked, grills are broken/missing, frame is bended

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