Customer-centricity across Product, Service and Digital - 16 Jan 2021

customer centricity ACROSS PRODUCT, SERVICE & DIGITAL Real life examples and lessons from user-based innovation, viral communication, data analytics and experience across product, service and digital.

LIVE TALK SATURDAY JAN 16 | 6.00 PM LEADERS SPEAK SERIES BY POND’S VETERANS

Vivek Mathur

Mentor & Advisor Cosmos Strategy Consultants

Share your questions by SMS/Whatsapp to 98401 23906

WELCOME ADDRESS Gp Capt R Vijayakumar (Retd), VSM Executive Director Madras Management Association

OPENING REMARKS

SPEAKER

6:00 PM

VIVEK MATHUR Vivek is an alumnus of the Indian Institute of Technology, Kanpur, Indian Institute of Management, Calcutta, and the Harvard Business School.

Vivek has worked extensively across consumer facing organizations, including Unilever, Tata Global Beverages, Godrej Sara Lee, Hershey and Vodafone. His most recent assignment was as Regional Director and Chief officer of the USD 1.5 Billion Vodafone business in central Africa.

Vivek is passionate about consumer value creation, brand building, competitive advantage and execution of strategy.

His relentless focus on consumer insights and consumer co-creation has produced transformational impact in multiple businesses and generated truly significant shareholder value.

Mr V Balaraman Past President, MMA & Former MD, Pond’s India Ltd

V BALARAMAN

ADDRESS BY THE SPEAKER Mr Vivek Mathur Mentor & Advisor Cosmos Strategy Consultants

Mr Sushant Dash President - India & Middle East Tata Global Beverages, Bangalore Mr Ram Iyer Worldwide Director – Digital Strategy & eCommerce, Microsoft

7:45 PM

WEBINAR ENDS

Former MD of Ponds’

SPECIAL INVITEES

DISCUSSION AND Q&A WITH SPECIAL INVITEES

MBA from IIM Ahmedabad

Former export Director of Hindustan Lever Was independent director on Nokia, Mahindra World city; Polaris; Mother Dairy New Delhi; Intellect Design Arena Ltd Chairman of CAMS; Chairman of Footwear Design and Development Institute.

Currently on Delphi TVS and India Nippon Electricals Ltd Past President of MMA.

SUSHANT DASH Business Leader with 20 plus years in managing large scale Consumer business and Marketing. Set up new businesses Globally and in India.

Currently heading the India and Middle East operations for Tata Global Beverages. I am also part of the Executive office (management team) for the global entity.

Responsible for the overall business in the region. Part of the core team introducing the Starbucks brand to India.

Business Head for the CPG and Food Services business of Starbucks in India.

Set up a Global business for Tata Global Beverages based out of London.

WHeaded Marketing for Tata Global Beverages in India.

Specialties: Creating new brands/business, People Management, Marketing and Consumer Insight

RAM IYER Currently am a Leadership Team member of the Worldwide Consumer Channel Marketing Organization driving global Digital Strategy and eCommerce for Microsoft Over two decades of business leadership experience with execution focus, people development and partner management skills spanning across eCommerce, Digital Strategy, Retail Start-ups, Telecoms (Vodafone), Consumer Product Goods (Marico) and Manufacturing (TELCO).

Retail forays include setting up a chain of 55 skin care clinics across India (Kaya), pioneering Luxury Fashion Retail start-up (The Collective, Aditya Birla Group), creating a profitable Business Unit for Retail in Telecom (Vodafone, India) and delivered highest growth globally by driving transformation as a member of the leadership team for Retail, Sales and Marketing in Microsoft, India.

Transitioned to Microsoft Worldwide HQ in Redmond on an assignment as Chief of Staff to Worldwide Retail, Sales & Marketing overseeing the business operations and management. After successful completion of assignment moved to a leadership role driving transformation of Office Channel Marketing Worldwide and currently leading digital strategy and eCommerce for Microsoft globally.