Inelectra Annual report 12 13

Executive Summary Markets & Projects Corporate Results Projects

2012-2013 Annual report

BOARD OF DIRECTORS

Executive Summary Markets & Projects Corporate Results Projects

Jorge Rojas G.

Stelvio Di Cecco

Ricardo Halfen

Pablo Videtta

Juan Carlos Gil

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Resumen ejecutivo

Corporate Results Projects

Corporate

ENGINEERING & cONSTRUCTION

Juan Carlos Gil Chairman of the Board of Directors

Juan Carlos Gil Executive President

Stelvio Di Cecco Executive Vice President of Finance

Pablo Videtta Executive Vice President of Projects

Pedro Cáceres Vice President of Corporate Finance

María Asunción Ruiz Vice President of Finance

Homero Moreno Legal Affairs Manager

Victoria Granados Vice President of Operations

María Elisa Lozada Public Affairs and Sustainable Development Manager

María Gabriella Castagnetti Vice President of Procurement & Construction

Luis Serpa Health, Safety and Environment Manager

Ezequiel Puterman Vice President of Business Development

Jacqueline Seijas Information Technology Manager

Irene Aguilar Vice President of Talent Management

Arturo Graterol Quality Control Manager

Milagros Sulbarán Vice President of Regional Execution Centers

Merfel Pizzani Services Manager

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Executive Summary

Corporate Results Projects

Talent, the core element of our business strategy During this fiscal year, the competitiveness of inelectra people was the differentiator for achieving goals

Executive summary Markets & Projects

Executive Summary

STRATEGIES In fiscal year 2012-2013, recruiting, retaining, training and professional developing talent was our core strategy for addressing the challenge of keeping inelectra competitive and retaining its leadership position in a business scenario of intense commercial activity, significant delays in starting and executing the biggest projects in our clients’ portfolios, and bringing on board new international and local actors.

It was precisely our people who gave a boost to our results and allowed us to continue as a dynamic, productive organization with ample flexibility and capabilities for reacting to market changes. Their professionalism, commitment to quality at every level, competence, and experience were the main differentiators when it came to carrying out projects and achieving the most difficult goals.

Responding to the requirements of the domestic market and of our main clients, at the Strategic Workshop held in February 2013, it was decided to carry out an in-depth revision of our core processes and our indirect costs so as to increase our productivity and make ourselves more competitive in the Venezuelan market by offering quality EPC services and scopes at the lowest possible cost.

By maintaining our execution capability and quality, acknowledged by our clients, and offering more competitive prices, we are seeking to increase sales and maintain and increase our workload in the next fiscal year. A start has already been made on revising our processes and reengineering our overhead, and the first results have been obtained.

Corporate Results Projects

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Markets & Projects

Another of our fundamental strategies was to continue to consolidate solid relations with our clients and partners by forming specific alliances that allowed us to gain access to the industry’s biggest projects by identifying the best opportunities and joining up technological and financial capabilities in order to successfully tackle the new challenges.

Last of all, another extremely important strategy focused on redefining our vision of the concepts of Image and Involvement as indispensible pillars for the sustainability of the business. By adopting new models for coordinating with communities, clients, partners and employees, we made a strong start down a new path where we will have to play an active role in order to achieve joint goals.

Corporate Results Projects

Executive summary Markets & Projects

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Corporate Results Projects

Income

US$215 million

Sales

US$46 million

Backlog of contracts signed

Results The fiscal year covered by this report was one of excellent results, not only from the point of view of financials, sales and successful project execution, but also because of our achievements in training, organizational climate, social responsibility, investment in the area of technology with cutting-edge tools, and other measures that allowed us to maintain our competitive edge, execution capability and leadership in extremely demanding scenarios.

At the close of the fiscal year, we posted growth of 10% in hours executed for a total of 1,596,000 m-h deployed in project execution, with sales equivalent to US$46 million equivalent, a backlog of US$331.7 million equivalent, total revenues of US$215 million equivalent, and an EBITDA of US$18.6 million equivalent (8.51%).

US$331.7 million

Executive summary Markets & Projects

Executive Summary

Corporate Results Projects

scenarios Our main market was PDVSA, in particular the Deep Conversion Project.

Mention also needs to be made of the conceptual and basic engineering projects for the Orinoco Oil Belt and PDVSA Agrícola as well as several production and maintenance opportunities in traditional fields and also at crude upgraders and in the petrochemical industry. In addition, a somewhat slow start was made on developing the Orinoco Oil Belt projects, with some offers being submitted for production facility projects at joint ventures such as Petromacareo, Petroindependencia, Petrocarabobo, and Petrourica. This scenario was complemented by Corpoelec’s projects for increasing the country’s power generation capacity.

It is worth noting that the market was extremely active and that there was considerable demand for contractors capable of offering the financial support that would expedite the execution of projects, a challenge that inelectra, being highly competitive, is in a position to undertake.

Executive summary

Executive Summary

Markets & Projects

However, there was considerable delay in putting new projects out to bid and in awarding the contracts, particularly PDVSA’s production and gas projects, which limited the opportunities for participating in EPC projects that would prove to be attractive for the company. Marketing and business development activities were stepped up with a view to rescuing some of these opportunities by negotiating directly so as to be able to offer terms that were acceptable to both the client and inelectra and make a start on these projects.

Given the delay in some projects, the financing requirements of our clients in Venezuela, and the length of time it takes to put relevant projects in the oil and petrochemical industry out to bid, inelectra started marketing and business development efforts in the international market, identifying goal markets and sectors and also re-launching relations with traditional allies and approaching potential partners and clients in those markets. This coming fiscal year we will be re-launching our participation in the international market, making optimum use of our alliances and the collaboration agreement with Inelectra International.

Corporate Results Projects

Executive summary Markets & Projects

Executive Summary

OFFERS With an average of six to eight offers a month, we continued to respond to a demand that focused on professional services and basic and detail engineering for projects in their early stages that will later turn into EPC (Engineering, Procurement and Construction) scopes in which our company will have opportunities to participate.

This offer average is a positive indicator that makes us feel optimistic about the results of our strategy of market differentiation and seeking new alliances for gaining access to projects.

A major effort was made in developing a number of Lump Sum EPC offers, trying to meet clients’ expectations and conditions, and offering novel financing and execution schemes. However, for a variety of reasons, the EPC projects in PDVSA’s portfolio did not materialize, which has resulted in a workload consisting mainly of services projects.

We continue to focus our main marketing efforts on PDVSA, Corpoelec, and Pequiven and to step up activities in the area of establishing relations with new potential clients among PDVSA’s joint ventures and its foreign partners involved in projects in the Orinoco Oil Belt and offshore.

At the same time, we have started to make approaches to potential clients and allies outside Venezuela, taking advantage of our cooperation agreement with Inelectra International and our relations forged as a result of projects executed in the recent past in Venezuela and other countries.

Corporate Results Projects

Executive summary Markets & Projects

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THE FUTURE At inelectra we will continue focused on a vision of sustainable growth, with emphasis on maintaining and increasing the workload by optimizing our processes and maximizing our effectiveness in order to be more competitive, adapting to market changes and changes in our clients’ needs, making major investments in the development and well-being of our people, employing the latest technology, maintaining a solid financial position, and continuing with our commitment to building up relationships of confidence with our clients and allies.

With a view to maintaining our position as the country’s first engineering and construction company, we will continue to invest strongly in our talent and our technologies and offer differentiated solutions based on client service, quality, efficiency, effectiveness, and competitiveness.

Corporate Results Projects

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Markets & Projects

We are also starting to develop business in the international market, drawing on our project experience in different parts of the world, the company’s solid reputation, our competitive advantages, and the provisions of our cooperation agreement with Inelectra International.

These strengths and our significant track record and leadership in Engineering and Construction will maintain us as a world class company that is prepared to take up the challenges of today and tomorrow.

Juan Carlos Gil, CHAIRMAN OF THE inelectra BOARD OF DIRECTORS

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Juan Carlos Gil assumes the chair of inelectra’s Board of Directors

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Markets & Projects

In June 2012, Juan Carlos Gil was appointed chairman of the Board of Directors in the place of César Millán Abreu, who became the president emeritus of the company.

Juan Carlos Gil is a mechanical engineer who graduated from Universidad Simón Bolívar in 1978 and obtained his master’s in Industrial Engineering and Operations Research from the University of Michigan in 1980. He became chairman after a career of 35 years with inelectra, where he started out as an intern in July 1977 and then as an engineer’s assistant in December that same year.

Later he occupied the positions of Mechanical Design Department manager, Design Subdivision director, vice president of the Projects, Construction, Engineering and Operations Divisions, executive vice president of the Venezuela Business Unit, director of the Board, executive president, and latterly chairman of the Board of Directors.

He has also occupied top execution and management positions on numerous projects of varying scopes and complexity executed in different business segments.

Corporate Results Projects

Executive Summary Markets & Projects Corporate Results

Markets & Projects

Projects

A solid presence in the energy business inelectra continues to occupy a leadership position in Venezuela’s engineering and construction sector

Executive Summary

Markets & Projects

Markets & Projects

A feature of fiscal year 2012-2013 was the continuation of projects for the energy sector and, in some cases, the entry of nontraditional actors in the Venezuelan market. In this scenario, the company engaged in major engineering, procurement and construction efforts in refining, thermoelectric power stations that would have a high impact in the domestic economy and for national development, and self-generation power plants for the optimum functioning of PDVSA’s facilities.

Corporate Results Projects

Moreover, the services projects portfolio represented a significant workload, particularly in support of joint ventures, including projects in the Orinoco Oil Belt in addition to our participation in the petrochemical business.

Number of projects

39 EPC

9

Services

30 projects Man-hours contracted

250,000

Man-hours executed

1,596,000

Executive Summary Markets & Projects

Markets & Projects

The plan of approaching new investors and PDVSA’s partners and affiliates, which was started the previous fiscal year, posed a challenge for inelectra and produced positive results this year, in particular our being hired by the Korean company Hyundai, which is participating in the local market as an ally of PDVSA, putting up financing.

We also began a program to identify potential sources of financing that would allow us to take part in EPC projects on more advantageous terms by offering, in addition to our management and technical capabilities, a mode of execution where we would be accompanied by financing schemes.

Corporate Results Projects

BUSINESS GOALS • Ensure the effectiveness and profitability of the business • Maintain the volume of work with PDVSA, its affiliates and joint ventures • Continue to provide the crude upgrader joint ventures with support • Capitalize on our experience in the petrochemical business and consolidate our participation in Pequiven’s projects • Participate in new business on specific projects with the backing of international allies that have sources of financing • Start to promote business outside Venezuela • Achieve strategic alliances for developing projects • Promote technical and management capabilities

Executive Summary Markets & Projects Corporate Results

Markets & Projects

Projects

Banner projects 2012-2013

Worthy of mention is that, in this past fiscal year, inelectra was able to achieve a high level of financial backing with which to support its considerable execution capability, so managing to strengthen its position at PDVSA. Another of inelectra’s major roles was apparent in the support it provided joint ventures founded by PDVSA, through Petromacareo. It also worked on PDVSA Agrícola’s ethanol projects.

Deep Conversion Phase II for PDVSA and Termozulia III for Corpoelec continued to be the biggest projects in terms of scope during this fiscal year. In the first case, CONFEED’s original project scope was expanded considerably and Hyundai came on board as PDVSA’s investment partner.

• TERMOZULIA III IN LA CAÑADA DE URDANETA, ZULIA STATE • DEEP CONVERSION PHASE II AT PUERTO LA CRUZ REFINERY, ANZOÁTEGUI STATE • DETAIL ENGINEERING FOR ATMOSPHERIC DISTILLATION UNITS 1 & 2 AT PUERTO LA CRUZ REFINERY, ANZOÁTEGUI STATE, FOR HYUNDAI (VONE)

Power generation and transmission Crude refining and upgrading Petrochemicals sector gas Hydrocarbons storage Agroindustry Infrastructure

power generation and transmission

Executive Summary Markets & Projects

SIMPLE CYCLE POWER PLANT, TERMOZULIA III Corporate Results

Markets & Projects

Projects During 2012, the Simple Cycle for the Generation Plant supplying load to the National Grid was completed and work was started on the Combined Cycle, Termozulia III, for Corporación Eléctrica Nacional (Corpoelec). This Lump Sum EPC project is being executed by Consorcio EIS, a consortium formed by inelectra (47.5%), Electroingeniería of Argentina (47.5%), and Sener of Spain (5%).

In this fiscal year, the budget for continuing activities scheduled for the combined cycle was also approved by the client. Thanks to the allocation of funding, continuity of the work has been assured and will continue until plant startup, estimated for 2014. This plant will make it possible to increase power generation for the National Grid.

This fiscal year concluded with the purchase of the main equipment items, the startup of civil works, and the awarding of the contract for the electromechanical works.

Power generation and transmission Crude refining and upgrading Petrochemicals sector gas Hydrocarbons storage Agroindustry Infrastructure

Executive Summary Markets & Projects Termozulia II Corporate Results

Markets & Projects

Projects As a result of a decision by the client, this project was put on hold in October 2012.

Our company was in charge of performing the detail engineering and onsite construction management for the combined cycle of the generation plant located at “Major General Rafael Urdaneta” Thermoelectric Power Complex located in La Cañada de Urdaneta municipality, Zulia state.

We are now waiting for the project to be reactivated so as to resume responsibility for the construction management. This experienced allowed us to learn more about the work involved, as execution of the project started out based on the basic engineering performed by another company, which posed a significant challenge.

Power generation and transmission Crude refining and upgrading Petrochemicals sector gas Hydrocarbons storage Agroindustry Infrastructure

Executive Summary Markets & Projects GAS AND VENTING LINES FOR TURBO GENERATORS at PETROCEDEÑO

Corporate Results

Markets & Projects

Projects In the self-power-generation segment, in March 2013, the company completed the construction of this EPC project that consisted of installing gas and venting lines for Petrocedeño’s crude upgrader at Jose.

Similar work was completed in previous years at Petropiar and Petromonagas.

This is one of the Electricity Emergency projects being carried out in the northeastern region of the country under the general supervision of PDVSA. inelectra’s scope covers the engineering, procurement and construction (EPC) of the piping system (Phases I and II), from PDVSA Gas’ 16” ring in “Major General José Antonio Anzoátegui” Industrial Complex to the four turbo generators installed in the southern area of Petrocedeño’s Upgrader inside the same industrial complex. inelectra is also performing the detail engineering for the compression system (Phase III).

Construcciones y Montajes Urimán, inelectra’s execution arm for certain projects, also took part. Working on this project involved solving complex logistical situations and obtaining permits, all of which were dealt successfully.

Power generation and transmission Crude refining and upgrading Petrochemicals sector gas Hydrocarbons storage Agroindustry Infrastructure

crude REFINING AND UPGRADING

Executive Summary Markets & Projects

deep conversion phase iii Corporate Results

Markets & Projects

Projects This project will make it possible to process the new diet of extra-heavy crude from the Orinoco Oil Belt at local refineries and cover the white product requirements of both the domestic and the export markets. In addition, this will be the first commercial application of Intevep’s proprietary technology HDHPlus®.

Phase II of PDVSA’s Deep Conversion project at Puerto La Cruz Refinery has undergone some changes since the close of the previous fiscal year owing to the client’s need to ensure other sources of financing other than those established when the CONFEED Consortium was formed in 2008. This resulted in two new investors, the Korean company Hyundai and the Chinese company Wison, coming on board.

The client made some changes to the execution strategy: CONFEED’s original scope was modified and its financed portion of the scope was transferred to Hyundai.

Power generation and transmission Crude refining and upgrading Petrochemicals sector gas Hydrocarbons storage Agroindustry Infrastructure

Executive Summary Markets & Projects Corporate Results

Markets & Projects

Projects

inelectra bid on the performance of the detail engineering for the two Atmospheric Distillation Plants (DA1 and DA2) and was selected by Hyundai.

Obtaining this contract allowed us to continue to have a significant workload.

This scope is to be executed in alliance with Tecnoconsult.

As for the Chinese company Wison, PDVSA is currently in negotiations with Wison to obtain funding for the earthwork and other civil works, which will make it possible to re-launch this important part of the project.

This is a project with multicultural participation where Japanese, Korean, Chinese and Venezuelan companies are working under the general coordination of PDVSA.

Power generation and transmission Crude refining and upgrading Petrochemicals sector gas Hydrocarbons storage Agroindustry Infrastructure

Executive Summary Markets & Projects EL CHAURE REFINERY Corporate Results

Markets & Projects

Projects The scope covers construction management and the allocation of field personnel for the execution of three projects for carrying out operational improvements at this refinery located in Puerto La Cruz, Anzoรกtegui state.

Power generation and transmission Crude refining and upgrading Petrochemicals sector gas Hydrocarbons storage Agroindustry Infrastructure

Executive Summary Markets & Projects CRUDE UPGRADERS Corporate Results

Markets & Projects

Projects The undertaking to provide the joint ventures operating in the Orinoco Oil Belt with support was carried out during this fiscal year under a services contract with Petromacareo (PDVSA 60% and Petrovietnam 40%).

During this fiscal year, the basic engineering was performed for the upgrader that is to be located in Block 2 for producing 200,000 BPD of crude in 2013. We executed this contract for SNC Lavalin, a Canadian firm, which, in turn, is a client of Petromacareo.

Power generation and transmission Crude refining and upgrading Petrochemicals sector gas Hydrocarbons storage Agroindustry Infrastructure

PETROCHEMICALS SECTOR

Executive Summary Markets & Projects

PHOSPHATED, NITROGENATED and sulfated FERTILIZER PROJECTS Corporate Results

Markets & Projects

Projects Thanks to its vast experience in the petrochemical business, inelectra made a successful comeback to this sector when it was awarded the inspection and construction management contract for the phosphated, nitrogenated and sulfated fertilizer projects that are being executed by Pequiven, a PDVSA affiliate, at Mor贸n Petrochemical Complex in Carabobo state. Together with Tecnoconsult, a team of 60 collaborators with a high level of managerial and technical expertise is providing specialist services for the revision of the engineering, works, management of bids and general control of all activities, including activities in the areas of Quality Assurance/Quality Control and Health, Safety and Environment.

Power generation and transmission Crude refining and upgrading Petrochemicals sector gas Hydrocarbons storage Agroindustry Infrastructure

Executive Summary Markets & Projects METHANOL PLANT (METOR) Corporate Results

Markets & Projects

Projects During this fiscal year, the direct award of the operational improvements and revamp project for the reformer at Plant I was negotiated. This is an extremely interesting challenge since it is the same unit that inelectra built with Mitsubishi Heavy Industries, Ltd. (MHI) between 1991 and 1994.

The scope consists of carrying out the improvements required at the METOR plant, located inside “Major General José Antonio Anzoátegui” Industrial Complex, in order to increase reliability and operational flexibility and guarantee aspects of personnel and facility safety. inelectra performed the basic and detail engineering and developed the construction specifications for five minor modifications to the plant.

The revamping work on the Plant I reformer will be carried out during the shutdown scheduled by METOR for July 2013.

Power generation and transmission Crude refining and upgrading Petrochemicals sector gas Hydrocarbons storage Agroindustry Infrastructure

Executive Summary Markets & Projects TECHNICAL ASSISTANCE FOR FERTINITRO Corporate Results

Markets & Projects

Projects Our company is taking part in a technical assistance services project for Fertilizantes Nitrogenados de Venezuela (Fertinitro) C.E.C. that consists of incorporating operational improvements in the areas of storage, materials procurement, contracting, and engineering with a view to preparing for and executing plant shutdowns and other measures during 2013. It covers conducting special studies on the Demineralized Water System and conceptual, basic or detail engineering and quality management control subprojects.

Participation in this Fertinitro project means another major opportunity to work in the petrochemical business, in particular on the operations side of the production of ammonia and urea at “Major General José Antonio Anzoátegui” Industrial Complex.

Power generation and transmission Crude refining and upgrading Petrochemicals sector gas Hydrocarbons storage Agroindustry Infrastructure

GAS

Executive Summary Markets & Projects

Ypergas Corporate Results

Markets & Projects

Projects In May 2012, the company started the conceptual engineering for the expansion of the gas supply network to increase its capacity to 300 million SCFD. This project started in Paris, France, and the basic engineering is currently being performed alongside Otepi in Venezuela for the French firm Doris Engineering, which was contracted by Ypergas.

This is a project that will take 14 months to complete. The project headquarters has been set up at our offices in Santa Paula, where Doris and Ypergas have assigned personnel.

Power generation and transmission Crude refining and upgrading Petrochemicals sector gas Hydrocarbons storage Agroindustry Infrastructure

HYDROCARBONS STORAGE

Executive Summary Markets & Projects

single buoy mooring and other facilities Corporate Results

Markets & Projects

Projects As part of this engineering and procurement project for PDVSA Petróleo, which has to do with expanding the capacity of Jose Crude Storage and Shipping Terminal (TAEJ), we are moving ahead with the new marine facilities (buoy, plem, piles and subsea pipelines) that the client needs in order to ensure its operations. We are working alongside Kort Consulting XXI. The single buoy was brought to Venezuela and the anchoring is being done here. Work is also being carried out on the onshore facility, offshore facilities, pumping systems, storage, pipe laying and other activities. inelectra is in charge of the engineering, procurement, custody, mobilization, and storage of all the materials, equipment, tools and consumables needed for executing the work. It is also updating the basic engineering, performing the detail engineering, and undertaking the procurement management and tie-ins needed for the construction of the TAEJ’s crude tanks, which is being carried out by the firm Mecor.

Power generation and transmission Crude refining and upgrading Petrochemicals sector gas Hydrocarbons storage Agroindustry Infrastructure

agroindustry

Executive Summary Markets & Projects

ethanol production centers Corporate Results

Markets & Projects

Projects PDVSA Agrícola’s ethanol projects provide for the execution of the detail engineering, whose bases were established in basic engineering performed by others, and the construction management for two complexes for the production of ethanol.

Recommendations were made to the client regarding the construction of the agro-industrial complex for the production of sugarcane derivatives located in the Poco-Tucaní production center in Mérida state. inelectra is providing PDVSA Agrícola with support in making recommendations and in the construction management at Ospino, where approximately 40 collaborators, most of them from the area, are working alongside staff from Caracas to jumpstart the local economy.

In addition, VHICOA, the company in charge of the construction of the tanks, contracted inelectra for the road and pumping systems and for part of the mechanical, civil, piping and instrumentation installations.

Also, we have already defined the terms for the upcoming bid on Phase 3. This phase contemplates 500,000 m-h of engineering and construction management, which are expected to increase to 1,300,000 m-h. If we are awarded the contract, this would ensure a sizeable workload for the coming fiscal year.

Power generation and transmission Crude refining and upgrading Petrochemicals sector gas Hydrocarbons storage Agroindustry Infrastructure

InfrastructurE

Executive Summary Markets & Projects

architecture for the Andean Development Corporation’s headquarters

Corporate Results

Markets & Projects

Projects inelectra completed the basic engineering for Phase 1 of the Preliminary Architectural Design of the new headquarters of the Corporación Andina de Fomento (CAF) in Altamira, Caracas, in preparation for handling the permits required by the Municipal Engineering Department and for the detail engineering that will provide the information needed to work up the project’s construction bid package. CAF invited our company to take part in Phase 2 of the project (the detail engineering), an effort that will be carried out with other companies taking part in Phase 1.

This undertaking would consist of the first stage of construction management and administration of the contracts for the excavation work, foundations and wall reinforcement required for the subsequent construction of the building.

The project involves nearly 102,000 m2 of construction for an elegant urban landmark that will grace Chacao municipality.

Executive Summary Markets & Projects Corporate Results

Markets & Projects

Projects

performance ON THE UPswing On looking at the project management results for 2012-2013, we can say that inelectra continues to occupy a leadership position within Venezuela’s engineering and construction sector. During this past fiscal year there were relevant factors that allowed us to maintain and, in some cases, increase the workload with the same number of collaborators as the previous fiscal year, when the company underwent significant changes following the sale of the international side of the business. The company has maintained more than 1,200 employees, a sizeable backlog, an up-to-date technological platform, and consolidated knowhow.

The payroll is expected to grow next year, sustained by an increase in the workload as a result of a successful marketing and diversification effort with new sectors and clients that will allow us to undertake new projects and execute them to agreed standards of quality and within established timeframes and budgets.

Talent Management Quality Management

Executive Summary

Health, Safety and Environment Information Technology

Markets & Projects

Sustainable Development

Corporate Results

Corporate results

Projects

Bases for competitive leadership Our achievements in talent management, quality, HSE, technology, and sustainable development allowed us to maintain our competitiveness, execution capability, and leadership in the most demanding scenarios

Talent Management Quality Management

TALENT MANAGEMENT

Executive Summary

Health, Safety and Environment

Markets & Projects

Information Technology Sustainable Development

Corporate Results Projects

Corporate results

Key action areas / 2012-2013

A number of programs were carried over from the preceding fiscal year and were joined by new initiatives that had an impact on the business, permitting us to achieve fundamental goals in all phases of the Human Talent management cycle.

During fiscal year 2012-2013, inelectra’s Talent Management Unit obtained outstanding results in its core strategies: recruiting and retaining personnel, learning and development, organizational climate, promoting quality of life, developing mechanisms for motivating staff, and offering competitive compensation.

In addition, following the passing of the new Labor Law (Law for Labor, Male and Female Workers, LOTTT), during fiscal year 2012-2013, the Talent Management Unit made the necessary adjustments in line with the new law and informed employees of the changes that had been made.

• Recruiting and retaining key personnel • Learning and development • Organizational climate • Promoting quality of life • Developing motivational strategies • Offering competitive compensation

Talent Management

Executive Summary

Quality Management Health, Safety and Environment

Markets & Projects

Information Technology Sustainable Development

IDENTIFICATION AND RECRUITMENT

Corporate results

Through a series of programs that provided continuity from the preceding fiscal year, in addition to new business impact initiatives, fundamental goals were achieved in all phases of the Human Talent management cycle, which starts with identifying and recruiting professionals and technicians capable of taking on responsibilities on demanding projects and meeting the quality and safety standards that have characterized inelectra since its early days.

With the aim of attracting the best talent on offer locally, inelectra made use of tools such as job portal databases, social networks, and job fairs, both traditional and virtual. Worthy of special mention is the launching of a new positioning campaign on the job portal of the newspaper El Universal, whose slogan “Join our team and feel proud to be inelectra people” succeeded in making our messages stand out from the rest and in catching the attention of high value professionals.

During this fiscal year, we also continued with our program of approaching the main Venezuelan universities to reach agreements in the area of education and obtain support in the search for human resources. Our involvement in the job insertion event organized by Universidad Simón Bolívar is worthy of specific mention.

Corporate Results Projects

Talent Management

Executive Summary

Quality Management Health, Safety and Environment

Markets & Projects

Information Technology Sustainable Development

Once the potential employees have been identified, we move on to the recruitment phase, which is based on demanding psychological and aptitude tests using an updated and improved version of the tool Softmetric.

Corporate results

All these measures allowed inelectra to attract the professionals, technicians, and support personnel with the right profile for its business plan, bringing the total number of staff to 1,065 permanent employees and 114 contract employees at the close of the fiscal year.

Corporate Results Projects

Talent Management

Executive Summary

Quality Management Health, Safety and Environment

Markets & Projects

Information Technology Sustainable Development

learning and development

Corporate results

Talent training indicators for this fiscal year demonstrate the importance that inelectra gives to developing its main resource, an area where the company invested 32.5% more than during the previous fiscal year and obtained an increase of more than 21,000 m-h in total man-hours executed.

Investment in Learning and Development Plans 2012 - 2013 Budget (Bs.) Total progress against allocated budgeT as at March 31, 2012 (%) Investment per worker (man-hours) Total man-hours executed Number of participants In-company activities (50.96%) Activities outside the company (49.04%) Total activities

4,163,571 108 51.69 64,959 1,835 1,766 3,601

Corporate Results Projects

Talent Management

Executive Summary

Quality Management Health, Safety and Environment Information Technology

Types of courses given (numbers of participants)

Sustainable Development

Administrative and financial CAD / Applications (SAP / SP3D / SPM) Quality Organizational skills

Corporate results

Technical and corporate talks Formal studies (diplomas, undergraduate and postgraduate) On-the-job Training / General Induction Talent Management Management / Leadership Project Management Languages Information technology Productivity (computer tools) HSE Technical

Markets & Projects

59 490 39 359 831 44 246 211 487 54 90 55 105 55 599

Corporate Results Projects

Talent Management

Executive Summary

Quality Management Health, Safety and Environment

Markets & Projects

Information Technology Sustainable Development

Corporate Results Projects

Programs with the biggest coverage

Corporate results

technical (forums / congresses / seminars) • • • • •

Sixth Project Management Congress Steel Structures Congress 2012 International Human Resources Forum Fondonorma Quality Forum The New Social Networks Era

engineering (all disciplines) • • • • • • • • • • • • •

Flexibility Analysis, Caesar Industrial Piping Drawing and Design Structural Analysis Using Staad Pro Conceptualization of Structures Interpreting Seismic Standards Foundations Workshop Pump Selection and Application Basic Processes Workshop for Experts in Processes and Non-experts Introduction to API Recommended Practices for the Design of Offshore Platforms Control Valves Electrical Conduits Hazardous Areas Classification Electrical Installations in Classified Areas

Project Management • • • •

Leader Training Program Project Management: An Overview Risk Management on Projects Information Project Management

Smartplant (ALL DISCIPLINES) •

SmartPlant and SmartPlant 3D

Smartplant Material (diFFERENT DISCIPLINES) ORGANIZATIONAL SKILLS / VALUES / LEADERSHIP • • • • • • • •

Time Management and Personal Organization The Emperor’s Club Movie Forum The art of conversing through corporate coaching Supervisory skills Emotional Intelligence Seminar on how to innovate in resolving problems and disputes Corporate Mentor Training Workshop Coaching Sessions

GENERAL TALKS FOR ALL PERSONNEL • • • • • •

Food habits and metabolic syndrome Personal financial planning Health Drive: Dental Hygiene Recycling Program: Zero Garbage Plan Conference: Fear and non-fear in the world of business Workshop on Vacation Time and the Amended Labor Law (LOTTT)

Talent Management

Executive Summary

Quality Management Health, Safety and Environment

Markets & Projects

Information Technology Sustainable Development

Corporate Results Projects

Corporate results

individual development program This program was designed with the purpose of creating a methodology that would permit the employees selected to consolidate their potential talents and allow the company to form its next generation of managers. At the moment, it is in the testing phase, with emphasis being put on the following management skills: • • • • • • • •

Leadership Empowerment Decision-making Planning and organization Creating high performance teams Impact and influence Systematic thinking Relationships and networking

This fiscal year saw the implementation of innovative learning and development models for forming the next generation of managers, facilitating the incorporation of new hires by means of an initial on-the-job induction program, and training corporate mentors, who will speed up the process of training personnel on the job.

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corporate mentors One of the key elements that define inelectra and set it apart is the all-round training it gives its collaborators. In this context, this program arose in response to the need to have a mechanism for assigning mentors within the organization to reinforce and speed up the development of the personnel selected. corporate mentor TRAINING • • • • •

Priority areas (in the first stage) Engineering, all disciplines Procurement Cost estimating Planning and control

SELECTION CRITERIA • • • • • •

Extensive knowledge of how the business functions and its outlook Technicians, professional team members, specialists or leaders Belong to one of the priority areas and be a referent in his or her area of expertise Proactive Ability to develop others A minimum of 2 years with the company

Employees chosen to be Corporate Mentors were given a training workshop and a positive rating scheme

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initial on-the-job training This program was designed and implemented during this fiscal year to facilitate the incorporation of new hires, both permanent and contract personnel, and their identification with the company. It is based on a plan of opportune standardized induction that lasts for three months and includes the assistance of a Corporate Mentor.

PARTICIPATING UNITS (IN THE FIRST STAGE) • • • •

Engineering, all disciplines Procurement Cost Estimating Planning and Control

Each employee is assigned a Corporate Mentor who will be his or her guide for meeting the program’s objectives

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LEADER TRAINING

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During this fiscal year (2012-2013), we continued with Cycle No. 15 of the Leader Training Program, which aims to bring along the next generation of managers and directors who will be running the business in the future. Thirty-three participants took part in this cycle and spent 96 hours developing key skills that were defined based on the profile required by inelectra: • • • • • • • •

Preparing offers Handling contracts / Client relations Project management Engineering management and interdisciplinary coordination Finance and financial control of projects Project planning and control Construction management Procurement management

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QUALITY OF LIFE The Talent Management Unit, together with the Corporate Public Affairs Department and the Health, Safety and Environment (HSE) Unit, continued with the Quality of Life program for employees and their families.

Some of the programs reaching the largest number of people were: HEALTH • • • •

Eye Testing Campaign Periodic medical tests and tutorials Vaccination Campaign Talks on insurance policies

INSTITUTIONAL • • • •

Adding value in the areas of health, information and recreation

Cycles of talks on matters of interest to employees and their families Goods and services discounts agreement Events to bestow awards for length of service and to commemorate Engineer’s Day, Mother’s Day, Father’s Day, and Children’s Day Christmas breakfast

Talent Management Quality Management

quality management

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At inelectra Quality Management is based on a policy that establishes as its purpose the provision of high quality services, projects and facilities, a principle to which all members of the organization are committed.

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One of the most important results obtained from complying with the quality policy during 2012-2013 was that inelectra was awarded ISO 9001:2008 certification following Fondonorma’s audit of the Engineering, Procurement and Construction project for the Fuel Gas Line for Petrocedeño’s Turbo Generators, where we obtained Zero Nonconformities as required by this standard.

It is worth mentioning that, as part of the continuous improvement of our work processes, the Quality Management Unit conducts six-monthly in-company audits of both the organization and the projects being executed at the different Execution Centers.

During the past fiscal year, 14 in-company audits were carried out on projects being executed at all our centers. In addition, a corporate quality audit was conducted on the company as a whole with the focus on identifying opportunities for improvement. This exercise produced highly positive results by making it possible to identify processes that could be perfected.

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Towards the end of 2012, the in-company audit of Deep Conversion Phase II was completed at all the Caracas offices. This process of reviewing and identifying opportunities for improvement demonstrated that there is true alignment among all actors involved in the project.

INLAC 2012

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As in previous years, in 2012 inelectra was present at the Sixteenth Forum on World Quality and Management for Improvement held in Puerto Vallarta, Jalisco, Mexico, represented by its Quality Management Unit.

Our participation in this world class encounter, sponsored by the Latin American Institute for Quality Assurance (INLAC), allowed us to share experiences and keep abreast of Quality Management trends and good practices.

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health, SAFETY AND ENVIRONMENT

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Our commitment to working safely and reliably by adopting an attitude of prevention and conservation allowed us to meet the goal of “Zero Accidents, Zero Occupational Diseases, and Zero Damage to the Environment,� in line with our Health, Safety and Environment Policy once again this fiscal year.

Corporate Results Projects

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The indicators given here are for a total of 2,348,057 m-h worked by inelectra personnel between January and December 2012.

On this occasion, the results reflect an organization where work practices and procedures are carried out safely and within the health and environmental protection parameters required by current laws and regulations.

INDICATORS FOR 2012 (JANUARY)

net frequency index

0.00

gross frequency index

0.00

severity index

0.00

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The EPC Termozulia III and Deep Conversion Phase II projects also contributed to these indicators. The first of these posted 2,120,000 m-h without incidents resulting in time lost, a very high figure considering the complexity of the works being carried out at La CaĂąada de Urdaneta, Zulia state; and the second -a project that is being executed at Puerto La Cruz Refinery, AnzoĂĄtegui state, in a work area where process units continue operating- racked up 1,524,000 m-h without incidents involving loss of time. Features of both these projects are the large number of people in the construction area and the presence of heavy machinery involved in the projects, a situation that makes executing the work more difficult.

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Trabaja Positivo This is another of the company’s major efforts in the area of HSE, and it was carried out once again this year at inelectra’s offices and on its projects.

The Trabaja Positivo (Working Positively) program has been implemented since 2003.

Corporate results

This fiscal year, the activities undertaken were determined based on guidelines suggested by our clients, particularly on major engineering, procurement and construction projects.

EVACUATION DRILLS One regular activity is the holding of emergency drills that maintains inelectra’s collaborators in a state of readiness in order to be able to respond in the event of incidents occurring in the offices and project areas and also in the surrounding areas.

In March 2012, a drill was carried out at the Eastern Execution Center, at the Puerto La Cruz headquarters in Edificio La Fabiana. On hearing the alarm, a total of 71 people evacuated the offices on the eighth floor and reached the ground floor in 12 minutes.

The HSE Department is planning similar drills at the head office and at the Western Execution Center in 2013.

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COMPLYING WITH LAWS AND REGULATIONS

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During 2012, the Health, Safety and Environment Department posted other indicators that highlight our commitment to complying with the pertinent laws, the regulations to the Prevention, Working Conditions, and Work Environment Act (LOPCYMAT), and the regulations of the National Institute for Prevention, Health and Security in the Workplace (INPSASEL).

• •

•

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•

• •

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It complied with the obligation to revise, update and disseminate the Health, Safety and Environment Policy A total of 43,431 hours were spent on educational, informing, motivational, and training activities in connection with duties relating to the issuing of HSE bulletins and general information on the subject and the holding of HSE courses and workshops A “Prepare an HSE Bulletin” competition was held. There were ten winners out of the 120 proposals submitted. The company gave each of the winners a prize of two air tickets to destinations in Venezuela Induction talks were given to groups of new hires Health campaigns were held in November, including a nationwide ’flu vaccination program during which 1,200 employees were inoculated. Eye testing campaigns were also held in March 2012 to screen for eye diseases and test people’s eyesight In February, an opinion poll was conducted among the company’s employees on their level of satisfaction with regard to health, safety and environment issues in order to evaluate the performance of the HSE Unit On September 24, the Deep Conversion Project team took part in World Beach Day in Puerto La Cruz at the invitation of PDVSA Refinación Oriente Our commitment to working safely and reliably by adopting an attitude of prevention and conservation allowed us to meet the goal of “Zero Accidents, Zero Occupational Diseases, and Zero Damage to the Environment,” in line with our Health, Safety and Environment Policy, once again this fiscal year

Talent Management Quality Management

INFORMATION TECHNOLOGY

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inelectra continues committed to being an organization based on the use of state-of-the-art technological tools that will allow us to maintain and improve our standards of quality and responsiveness, as required by our clients.

During fiscal year 2012-2013, inelectra’s use of Information Technology continued to be a key support tool for a company whose main asset is knowledge. In this context, we maintained our goal of optimizing the information technology infrastructure, equipping it with the latest applications specially configured to support the technical processes of projects as well as management and administrative areas.

In the case of the projects, the Information Technology Unit provided a platform based on clients’ needs, both inside the company and outside it; made available specialist human resources for designing, installing, operating, and maintaining the platform; and established the policies, standards, procedures, and work instructions with a view to facilitating timely, effective and efficient interaction with its clients.

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INFORMATION TECHNOLOGY PROJECTS 2012-2013 • • • •

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• • • • • • • • • • • • • •

Modernization and upgrading of the SAP BW platform Installation and configuration of the new Firewall platform New telephone switchboard for the Eastern Execution Center Design, configuration and startup of the Eastern Execution Center’s main offices located in the Digitalísimo building Computer videoconferencing Implementation of System Center Configuration Manager (SCCM) Optimization of the mail.inelectra.com service, including the instant messaging application Sametime Updating the entire antivirus platform Updating and starting up the storage service for corporate use and also for the Execution Centers (Caracas, Eastern and Western) Updating the Western Execution Center’s backup platform Configuration of the virtual conference room Technological infrastructure reengineering and renovation project for inelectra’s offices at Centro Empresarial INECOM in Caracas Development of the ACES system (Systems Handover Control Application) Application of support packages in the SAP system for configuring the new Labor Law (LOTTT) at inelectra INDI system (project performance indicators) Configuration and implementation of cluster technology for email and instant messaging platforms Updating the SmartPlant Enterprise platform Startup of the SmartPlant 3D pilot project at the Eastern Execution Center

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TECHNOLOGY IN PROGRESS Below are some of the technology projects undertaken during this fiscal year.

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SmartPlant Enterprise

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One of the most notable projects undertaken by inelectra in the area of technology is the implementation of SmartPlant Enterprise, whose pilot phase was completed this fiscal year with the use of Intergraph’s latest CAD/CAE applications.

This project included a mass training program for engineering staff in the use of the different tools. This new platform has been used on the following projects: Ethanol Tank Farm; Production Facilities at Petromacareo’s Junín-2 Block; Deep Conversion Phase II with DA1 and DA2 scopes; and Yucal Placer Phase 300.

We have used more than 100 licenses of the modeling tool SmartPlant 3D between project licenses and licenses used for in-house training.

VACATION MANAGEMENT With the idea of continuing to enhance employees’ capacity for self-management, we implemented the vacation management process, which permits employees to post their applications for vacation time directly on SAP, where the flow of approvals is activated automatically. Thanks to this tool, employees are able to consult the status of their applications at any time, as well as the number of days’ vacation time they still have left and the payment of their vacation bonuses.

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NEW EMPLOYMENT CONDITIONS During this fiscal year, work was also done on loading into SAP all the modifications to employment conditions required under the new Labor Law (LOTTT) in order to guarantee their implementation on April 1.

Corporate results

AUTOMATION OF PAYMENTS TO SUPPLIERS This function was loaded into SAP in order to optimize processes with suppliers. It expedites the payment process, automatically generates payment notifications to the supplier, and eliminates possible errors resulting from inputting account numbers and amounts manually.

INDI: PROJECT PERFORMANCE INDICATORS During this fiscal year, we started the development of this application, which enabled us to have at our disposal, in this first phase, a consolidated database of execution indicators associated with the different engineering disciplines. Depending on the type of project to be executed, the application allows us to compare the offers we are preparing against the historical indicators of projects executed.

ACES: systems handover control In the area of construction, we developed an application that facilitates the monitoring of test control, mechanical completion, and systems handover processes.

Primavera P6 We made progress in the use of Primavera P6 thanks to an effort that made it possible to structure a portfolio of projects and offers, standardize resources codes, phases, and roles, and define the different levels of permitting and chains of approval.

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DIGITAL LIBRARY As a way of encouraging knowledge management among our employees and making information available to everyone, we started the Digital Library project, which will enable us to catalog the material used by the different units to carry out their activities, in both physical and digital formats, so that it can be accessed via our intranet. The idea of this project is to handle contents digitally so as to guarantee that they are updated opportunely and are available to all inelectra employees.

Corporate results

REENGINEERING AND RENOVATION OF the TECHNOLOGICAL STRUCTURE at INECOM This project includes renewing 100% of the structured cabling and also the servers and storage capacity and changing the backup and recovery technology. It is to be complemented by new generation switchboards, 1GB user connections and 10GB connections between wiring rooms, switchboards and servers.

COMPUTER VIDEOCONFERENCING In phase I of this project, the software was updated to extend videoconferencing coverage, which allows users to link up from their offices. That way they can make calls to and from inelectra’s videoconference rooms via computers that have the same application, make calls to or receive them from users who use the same application outside the company, and connect with an external camera or conference room.

Similarly, from outside inelectra they can make calls to and receive calls from outside the company, make calls from the company or from a videoconference room, and also make calls to or receive them from an external user who has the same application.

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TECHNOLOGICAL rENEWAL / UPDATE

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OF THE STORAGE PLATFORM The purpose of this project was to increase data processing capacity in order to improve response times of certain corporate applications, such as intranet, SAP, and Primavera. Also, by acquiring and putting into operation the latest generation equipment, it was possible to expand the storage space at the Caracas, Eastern and Western Execution Centers as well as the storage for corporate applications.

In addition, the process of continuously improving data management was activated, the main purpose of which is to optimize operations involving the storage and protection of the company’s information (backup and recovery).

clusters: High availability for our email and instant messaging services The email and instant messaging services have become one of the most important tools for companies. To ensure their continuity, a project of implementing the cluster concept in the servers housing these services was carried out, which largely minimizes the loss of emails and messages in the event of hardware or software failure, link downs, and other eventualities.

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sustainable development

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performance review

By reinforcing its Corporate Social Responsibility Plan, inelectra ratifies its commitment of 44 years to undertaking social initiatives and projects for the benefit of the communities in Venezuela.

During fiscal year 2012-2013, inelectra’s Public Affairs and Sustainable Development Department announced the stepping up of the Corporate Social Responsibility (CSR) Plan in order to continue underpinning the company’s process of growth and sustainability.

In line with the new CSR plan, inelectra continued to work on two fronts: inside and outside the company. The focus, in both cases, was on supporting and promoting education, quality of life, community, and environmental programs, to which a total contribution of Bs. 25,160,284.45 was made.

During fiscal year 2012-2013, the Public Affairs and Sustainable Development Department carried out programs that added value to employee working conditions and personal and professional growth tools as well as activities for promoting a better quality of life. In addition, it continued to support education initiatives aimed at guaranteeing the formation of future generations and the development of programs intended for communities in the vicinity of the company’s operations.

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Corporate Results Projects IMPROVING BUSINESS-RELATED

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TALENT

One of inelectra’s most important efforts was its support for education, both inside and outside the company.

This is consistent with the strategy that, from its beginnings, the company has adopted to promote the continuous improvement of human talent associated with the business.

best engineering theses in venezuela award

“Luis Bertrand Soux” Scholarship Program

Through this program, which started in 1994, inelectra –together with the US Institute of Electrical and Electronic Engineers (IEEE)– has promoted engineering studies by bestowing awards for the best undergraduate theses in electrical engineering, electronic engineering and computer engineering presented by students from Venezuelan universities. The winners are selected based on the highest scores in areas such as originality of approach, theoretical framework, development of the subject, industrial application, and technical level. The members of the panel of judges for the 2012 program were Eunice Parés, Pedro Christiansen, Xiomara Hernández, Victoria Granados, Adriana Narinesingh, and Yoleima Zambrano. They evaluated 12 theses submitted by six universities or institutes of higher education in different parts of the country and awards were given to three theses in computer engineering, three in electronic engineering, and two in electrical engineering.

Antonio Ramos and Carlos Lee were the beneficiaries of the “Luis Bertrand Soux” Scholarship Program this year. The program was created in 1987 in honor of one of inelectra’s founders, a former president and former member of the Board of Consultants, whose initiative was a way of contributing to the growth and development of young engineering professionals.

Through this program, the company encourages its professionals to undertake postgraduate studies or to work towards a master’s degree in engineering, the idea being to support them in improving their skills, enhancing their opportunities, and paving their career path at inelectra. It is also a way of recognizing their skills and the contribution they make to each discipline’s progress.

Recipients of the scholarships are selected by means of a rigorous process that identifies potential candidates from among engineers of up to 33 years of age who have been with the company for at least three years and who graduated not more than four years previously.

In 2012, the members of the Soux Scholarships Evaluation Committee were Juan Carlos Gil, president of inelectra, Victoria Granados, Vice President of Operations, and Irene Aguilar, Vice President of Talent Management.

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quality of life for all-round

health month

development as individuals

With the slogan “Your Well-being is Our Priority,” in November, inelectra celebrated Health Month at the Caracas, Eastern, and Western Execution Centers. The program included vaccinations, eye testing, complete medical tests, electrocardiograms, talks on metabolic syndrome and eating habits, varicose veins, and dental hygiene, and a session of stretching for muscle relaxation.

During fiscal year 2012-2013, the Public Affairs and Sustainable Development Department, in coordination with the Talent Management and HSE Units, focused strongly on quality of life programs for employees that promoted health and wellness, practicing sports, getting together with the family, teamwork, and their all-round development as individuals outside work, and also contributed to improving the organizational climate.

As part of these activities, a competition was held among employees for the 10 best tips for keeping physically, psychologically, and socially healthy and an accompanying slogan. The winning slogan was “Health Life, Happy Life… inelectra Life.”

Corporate Results Projects Happy Hour

Happy Hour was started with the idea of setting aside a time for sharing with fellow workers. This encounter takes place in Caracas and at the Eastern and Western Execution Centers on the last Friday of the month after working hours, and it also provided an ideal opportunity for celebrating Engineer’s Day in October.

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SPORTS

Through its support of different sports, inelectra promotes values such as teamwork, competitiveness, and essential recreation with the idea of encouraging a healthy lifestyle that permits the all-round development of its employees and their families outside work.

In Caracas, yoga, dance therapy and zumba dance classes are held daily, and at the Execution Centers we have softball teams that train every week and also take part in different tournaments that are held throughout the year. In addition, the Western Execution Center has a feminine volleyball team that has won several prizes at local tournaments.

BOWLING TOURNAMENT Another event was the traditional Bowling Tournament, which was held at all our offices and Execution Centers in 2012 with the participation of more than 500 collaborators. This tournament has become an emblematic activity at inelectra that encourages teamwork and provides an opportunity to share with the family.

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vacation plan

With the idea of including employees’ children in its quality of life and social responsibility programs, inelectra once again organized its Vacation Plan in Caracas, Puerto La Cruz, and Maracaibo. On this occasion, we had 163 campers who had a wonderful time taking part in a variety of group recreational and sports activities as well as activities geared to strengthening fundamental values such as comradeship, teamwork, discipline, and care of the environment. To make this experience more enjoyable for our employees’ children, we once again made this an overnight camp.

christmas bazar

To help our employees with their Christmas shopping and, at the same time, support entrepreneurs offering a wide variety of products suitable for gifts, a Christmas Bazar was organized, with the participation of 47 employees from our offices at INECOM and in Santa Paula and Puerto La Cruz. all-round development

Through a program of informative and motivational talks for employees given by outstanding specialists and also movie forums, inelectra promoted employees’ all-round development by providing them with information on and analyses of matters of interest such as family finances, handling stress, and the family.

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re-launching inenoticias

One of the most notable efforts made by the Public Affairs and Sustainable Development Department was to turn inenoticias into a blog. This in-house newsletter has been in circulation for nearly 30 years, initially in print and now in digital format.

organizational climate

Encounters for Communicating

During this past fiscal year, the program of Encounters for Communicating with the company’s president, Juan Carlos Gil, was continued at all our offices and Execution Centers, the purpose being to exchange information and ideas on issues of interest among different groups of collaborators in Caracas and at the Eastern and Western Execution Centers.

The decision to change the format was based on the findings of an opinion poll on in-house media conducted in March, in which participants gave positive feedback on the contents of newsletter, but not so with regard to its design as they considered it rigid.

With the new format, inenoticias has become a versatile two-way medium in which all employees can participate and be part of the blog’s community. People can also subscribe to receive a weekly bulletin with the latest information.

To launch the new newsletter, the Public Affairs and Sustainable Development Department held workshops in Caracas and at the Execution Centers to present the blog’s sections and explain how to participate.

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values campaign

Another initiative that had a big impact on improving the organizational climate was the campaign created with the purpose of encouraging the exchange of ideas on interpreting inelectra values. As part of this campaign, and taking the value of innovation as the basis, the “Ideas que valen” (Worthwhile Ideas) competition was organized jointly with the Talent Management Unit. The Technology Department was given the task of implementing the winning ideas. This initiative was enthusiastically received by inelectra’s employees around the country.

Participants were asked to submit ideas applicable to any area of work or for improving employees’ quality of life. Thirty-two ideas were submitted and the first place went to

Engineering manager Alberto Pan for his idea “Defining email account projects by role.” The second place went to Rhonald López, a Process Projects engineer, for the idea “Restructuring Ingenio,” and the third to Mariana Soto, Project Planning and Control Section chief at Western Execution Center, for her proposal “E-administration of collaborators’ résumés and managing their capacities.”

The next step was to decide which of the ideas submitted could be implemented in the short, medium and long terms, with a person being made responsible for implementation and an estimated do-by date set in each case. The proposal to implement the practice of paying tribute to personal effort as a way of improving the working environment stemmed from one of these ideas.

This idea was evaluated by the managers of the Engineering Unit and it was agreed to implement a pilot program of acknowledging the employees in each Unit and Execution Center who best represent inelectra Values.

This means that the employee receives recognition for his or her attitude and, at the same time, the company’s values are reinforced by getting each employee to think about each value when deciding which of his or her fellow workers is the most outstanding in terms of displaying the behaviors that reflect the value for which recognition is being given.

In August 2012, the IneValor (IneValue) program was started and, to date, has focused on giving recognition for the values of Client Orientation, Quality, and Innovation.

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photography competition

One of the proposals to come out of “Worthwhile Ideas” was a photography competition, an initiative submitted by Iván Berroterán from Mechanical Engineering. The exhibition of the 27 photos selected had its opening at the Multi-use Room at our Santa Paula offices. Later it became an itinerant exhibition and was taken to INECOM and the Eastern and Western Execution Centers.

This has been a way of showing how employees view “Mundo inelectra” (inelectra World).

Subsequently, the Public Affairs and Sustainable Development Department put out a corporate calendar with a selection of the competition’s best photos.

Photos: top left: José Droz; bottom left: María Elena Coa; top right: Gonzalo Guinand, and bottom right: Alejandro Greco.

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alliances for adding value

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to the community

Focusing on education and improving the quality of life, programs were designed with strategic objectives, whose implementation made it possible to coordinate alliances with the community, partners and the people with whom the company has contact. This undertaking was based on the idea of inelectra’s Corporate Volunteer Effort, which was organized more formally this fiscal year, an initiative that went down as one of our CSR operations’ most notable achievements.

Projects inelectra VOLUNTEER EFFORT sCHOOL RECOVERY PROGRAM For the past

44 years, inelectra has been committed to promoting and supporting education. During all this time, it has undertaken a variety of programs aimed at forming future generations. As part of this contribution, this financial year, we came up with the School Recovery Program, the main objective of which is to improve the physical infrastructure of schools, thereby guaranteeing their functioning, safety and comfort so as to offer a better education and, at the same time, benefit nearby communities.

To start this program, inelectra, together with the Mayoralty of Sucre municipality, chose “Simón Bolívar” Municipal School, located in Petare. Fifty inelectra volunteers along with members of their families joined forces to paint 10 of the school’s classrooms. This was a day of teamwork that contributed to providing cleaner and tidier facilities for the pupils to enjoy.

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Dividendo Voluntario para la Comunidad

During this fiscal year, inelectra continued to make contributions to Dividendo Voluntario para la Comunidad (Voluntary Community Dividend), an organization that works mainly in the areas of education and health. We have supported this nonprofit organization through our Voluntary Payroll Contribution Program since 2002.

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REPAIRS TO THE “LUIS RAMOS” SPORTS CENTER

As part of its CSR plan, inelectra, through the Eastern Executive Center, took part in a program of improvements to the gym area at “Luis Ramos” Sports Center in Puerto La Cruz, Anzoátegui state.

With the donation of materials, the installation of new equipment in the services facilities, and recommendations on maintenance, a significant improvement was achieved that will benefit more than 50 girls who practice different types of gymnastics at the center.

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Inereciclaje

As part of its Social Responsibility activities, inelectra continued with its IneReciclaje (IneRecycling) program, which was started in 1996 to reinforce the culture of volunteering based on initiatives for protecting the environment and groups in need of support. With the proceeds from the sale of used batteries and wastepaper, donations were made to low-income sectors, thus encouraging a spirit of solidarity among our collaborators.

open up your heart

Thanks to this IneReciclaje initiative, Fundación Sana, located in San Bernardino in Caracas, received a donation of food and household cleaning and personal hygiene items, which were contributed by our employees as part of their efforts to be socially responsible citizens, fully aware as they are of the importance of helping those most in need. thanks for “helping to educate”

donate a toy and paint a smile

Also as part of the IneReciclaje Program, Eastern Execution Center made a donation of school supplies collected in support of the “Ayuda a educar” (Help to Educate) campaign promoted

by Convalores, a nonprofit foundation.

Thanks to the solidarity of our collaborators, in December, we managed to deliver 215 new toys for children at “J.M. de los Ríos” Hospital in Caracas and 90 used toys for children living up in the Andes.

Talent Management

Executive Summary

Quality Management Health, Safety and Environment

Markets & Projects

Information Technology Sustainable Development

Corporate results

protecting the environment, a commitment to sustainability power up & recycle As part of the IneReciclaje

Program, and in alliance with the ecological organization Ecoclick, 12 kilos of used batteries were collected during the “Ponte las pilas, a reciclar” (Power Up and Recycle) campaign.

Thanks to this campaign, the batteries were disposed of using the proper technology for the job, without causing harm to the environment.

This campaign allowed us to continue to reinforce the culture of the three Rs -Reduce, Reuse, Recycle- among employees and their families.

world beach day Together with 23 other companies, on September 15, 2012, inelectra celebrated World Beach Day by taking part in the cleanup of Los Canales, located in Lechería, Anzoátegui state. A group of more than 80 employees and their families joined in this effort organized by the Mayoralty of Urbaneja municipality and Fundación La Tortuga.

Corporate Results Projects

Crude refining and upgrading Hydrocarbons transport, distribution & storage gas

Executive Summary

Petrochemicals sector Power generation and transmission Agroindustry

Markets & Projects Corporate Results

Projects

Projects

Crude refining and upgrading Hydrocarbons transport, distribution & storage

Executive Summary

gas Petrochemicals sector Power generation and transmission

Markets & Projects

Agroindustry

Corporate Results Projects

Projects

deep conversion phase ii, INCLUDING dA1 & DA2 scopes puerto la cruz refinery for export. The engineering and procurement assistance will be carried out at three different offices in Venezuela and Japan, with the scope being distributed vertically by type of unit (process, service, and ancillary units).

It consists of increasing the processing capacity of Unit DA1 from 80,000 BPSD of light 30 °API Mesa crude to 80,000 BPSD of 16 °API Merey crude, and of Unit DA2 -originally designed for 60,000 SBPD- from the 71,000 BPSD of 16 °API Merey crude it currently produces to 90,000 BPSD of 16 °API Merey crude. The project is being executed by CONFEED, a consortium made up of JGC Corporation, Chiyoda Corporation, and inelectra.

Detail engineering, procurement assistance, construction management, and commissioning of units for processing 210,000 barrels a day of crude at Puerto La Cruz Refinery. This is the first time HDHPlus® technology has been used anywhere in the world. HDHPlus® is a PDVSA proprietary technology developed

by Intevep for the conversion of residuals and heavy and extra-heavy crude to obtain high quality refined combustible products

The scope of Atmospheric Distillation Units DA1 and DA2 covers the detail engineering that inelectra is to develop for Vone Consortium.

Location

Puerto La Cruz REFINERY, Anzoátegui STATE

Execution Centers responsible

Caracas and Eastern Execution Centers

Client

PDVSA Petróleo S.A.

Execution period

CONFEED: septembEr 2011 - may 2015 (TO MECHANICAL COMPLETION) VONE: novembEr 2012 - JANUARY 2014

Type of Contract

CONFEED: Reimbursable based on established rates / DA1 & DA2: LUMP SUM

Execution man-hours

CONFEED: 2,733,824 / VONE: 222,691

Crude refining and upgrading Hydrocarbons transport, distribution & storage

Executive Summary

gas Petrochemicals sector Power generation and transmission

Markets & Projects

Agroindustry

Corporate Results Projects

upgrade of steam generation system El chaure refinery

Projects

Engineering and construction management support for the installation of new boilers at El Chaure Refinery.

This includes designing and developing engineering products and providing support in the areas of construction supervision, quality assurance/quality control, and health, safety and environment.

LOCATION

El Chaure REFINERY, Puerto la Cruz, Anzo谩tegui STATE

EXECUTION CENTER RESPONSIBLE

EASTERN EXECUTION CENTER

CLIENT

PDVSA Petr贸leo S.A.

EXECUTION PERIOD

FebrUARY 2012 - julY 2013

TYPE OF CONTRACT

ReembURsable

EXECUTION MAN-HOURS

43,655

Crude refining and upgrading Hydrocarbons transport, distribution & storage

Executive Summary

gas Petrochemicals sector Power generation and transmission

Markets & Projects

Agroindustry

Corporate Results Projects

Projects

production facilities, junín-2 block, petromacareo orinoco oil belt Conceptual engineering for field facilities (drilling clusters and gathering networks) and pipelines for importing Mesa crude and exporting diluted crude between Junín-2 and Cabrutica Operations Center, located 113 km away in Anzoátegui state.

The second stage involves the basic engineering of the surface facilities for the Initial Production Phase, which includes 10 clusters for producing 50,000 bpd of extra-heavy crude, associated networks

for gathering production and distributing diluent, a line for disposing of produced water, and a fresh water supply line. This engineering will be the starting point for commencing production at these levels between the end of 2012 and 2015, when the crude flow will be rerouted to the new Mapire Upgrader, which will have a capacity of 200,000 bpd and use 47 °API naphtha as a diluent.

LOCATION

ORINOCO OIL BELT, Guárico STATE

EXECUTION CENTER RESPONSIBLE

Caracas

CLIENT

SNC Lavalin International Co. Inc.

EXECUTION PERIOD

FebrUARY 2012 - marCH 2013

TYPE OF CONTRACT

REIMBURSABLE

EXECUTION MAN-HOURS

56,285

The scope also covers the global design of the field layout for developing Permanent Cold Production over the period 2015-2024.

This project is part of the “Sowing Oil Plan” being implemented by PDVSA in the Orinoco Oil Belt for developing hydrocarbon resources in Junín-2 Block, in an area of 247.77 km2, the objective being to produce 200,000 BPD of extra-heavy crude (8 °API) by dilution with 16 °API Mesa crude.

Crude refining and upgrading Hydrocarbons transport, distribution & storage

Executive Summary

gas Petrochemicals sector Power generation and transmission

Markets & Projects

Agroindustry

Corporate Results Projects

Projects

MARINE FACILITIES FOR EXPANSION OF LOADING CAPACITY JOSE CRUDE STORAGE AND SHIPPING TERMINAL (TAEJ) 3. Updating the basic engineering and performing the detail engineering, procurement management and procurement associated with tank tie-ins TA-1-T01/02/05/06/09 needed for the construction of the TAEJ’s crude tanks.

Construction of the tanks is being carried out by Mecor.

Execution of three projects for expanding loading capacity at Jose Crude Storage and Shipping Terminal (TAEJ): 1. Engineering and procurement for marine facilities, such as a buoy, plem, piles, and subsea pipelines. This phase was executed by the alliance between Kort Consulting XXI and inelectra.

2. Engineering and materials and equipment procurement for the commissioning of the surface facilities.

This covers the supply, custody, mobilization, and storage of all the materials, equipment, tools and consumables needed. Execution is being carried out by Kort Consulting XXI, inelectra, and Mecor.

LOCATION

Jose Crude Storage and Shipping Terminal (TAEJ), “Major General José Antonio Anzoátegui” Industrial Complex, Jose, Anzoátegui state

EXECUTION CENTER RESPONSIBLE

EASTERN EXECUTION CENTER

CLIENT

PDVSA Petróleo S.A.

EXECUTION PERIOD

1 / SeptembEr 2008 - junE 2013 2 / NovembEr 2011 - novembEr 2013 3 / SeptembEr 2011 - aUgUst 2013

TYPE OF CONTRACT

ServicEs: Reimbursable based on rates per classification ProcurEMENT: reimbursable plus fee EXPENSES: reimbursable plus fee for administrative expenses

EXECUTION MAN-HOURS

1 / 186,868 AS AT DECEMBER 31, 2012 2 / 193,402 (estimaTE) 3 / 53,195

Crude refining and upgrading Hydrocarbons transport, distribution & storage

Executive Summary

gas Petrochemicals sector Power generation and transmission

Markets & Projects

Agroindustry

Corporate Results Projects

Projects

yucal placer phase 300 guárico of crude gas with two clusters, N1 and S1.

The objective of the Phase 300 project is to obtain 300 million SCFD. To this end CPF2 and five clusters and gas pipelines are being designed; the latter are not included in this project’s scope.

This project covers engineering services during the basic engineering executed in Paris by Doris Engineering, with assistance from inelectra-Otepi discipline leaders, and project management; detail engineering for the new Central Processing Facility (CPF2), the new gas treatment train,

and the tie-ins with CPF1 (existing gas treatment train); and upgrading of the new Altagracia Plant (NPA); procurement services for bulk materials; and construction assistance. Yucal Placer field’s current design capacity is 135 million standard cubic feet per day (SCFD)

LOCATION

Yucal Placer FIELD, Guárico STATE

EXECUTION CENTER RESPONSIBLE

Caracas

CLIENT

Doris Engineering S.A.

EXECUTION PERIOD

BASIC ENGINEERING: may 2012 - January 2013 DETAIL ENGINEERING: JANUARY 2013 - JANUARY 2014

TYPE OF CONTRACT

Project executed in partnership with otepi (50-50) BASIC ENGINEERING: reimbursable for engineering services DETAIL ENGINEERING: LUMP SUM procurement services for bulk materials: cost + procurement management fee

EXECUTION MAN-HOURS

BASIC ENGINEERING: 9,772 DETAIL ENGINEERING: 103,969

Crude refining and upgrading Hydrocarbons transport, distribution & storage

Executive Summary

gas Petrochemicals sector Power generation and transmission

Markets & Projects

Agroindustry

Corporate Results Projects

Projects

inspection & construction management phosphated and nitrogenated fertilizer projects and associated services mor贸n petrochemical complex (a new electrical substation and revamping and increasing tie-in capacity of the new compressed air plant), which are currently in the construction phase. Project carried out by the inelectra-Tecnoconsult partnership.

Provision of specialized professional services for revision of engineering and construction management, including quality assurance/quality control and HSE activities and associated services, on the projects that Pequiven is carrying out at its Mor贸n Petrochemical Complex:

Phosphated Fertilizers (Phosphate Rock Plant, Sulfuric Acid Plant, and expansion of the Phosphoric Acid Plant) and Nitrogenated Fertilizers (new fertilizer plants consisting of an Urea Plant, an Ammonia Plant, and a sea water intake for both units), as well as associated services

LOCATION

Mor贸n PETROCHEMICAL COMPLEX, Carabobo STATE

EXECUTION CENTER RESPONSIBLE

Caracas

CLIENT

Petroqu铆mica de Venezuela S.A.

EXECUTION PERIOD

OctObEr 2011 - aPril 2013

TYPE OF CONTRACT

man-hours plus fee and reimbursable expenses

EXECUTION MAN-HOURS

274,000 M-h In asSociaTiOn WITH Tecnoconsult, 137,000 M-h OF WHICH WERE EXECUTED BY inelectra

Crude refining and upgrading Hydrocarbons transport, distribution & storage

Executive Summary

gas Petrochemicals sector Power generation and transmission

Markets & Projects

Agroindustry

Corporate Results Projects

Projects

modifications to methanol plant anzoátegui system to sump tanks; and automation of the washing system of the plant’s dehydration system. The work is to be executed during the plant shutdown scheduled by METOR for July 2013.

Execution of improvements required at the plant with a view to increasing reliability and flexibility, besides covering aspects of safety for the personnel and the facilities.

Includes basic and detail engineering and

construction specifications for five modifications to the plant: installation of silencers in boilers B-620 A/B and in compressors K-301 and K-1301; installation of chlorinator at Plant I; tie-in of blanketing

LOCATION

“Major General José Antonio Anzoátegui” Industrial Complex, Jose, Anzoátegui state

EXECUTION CENTER RESPONSIBLE

EASTERN EXECUTION CENTER

CLIENT

Metanol de Oriente S.A. (METOR)

EXECUTION PERIOD

DEcembEr 2012 - aPril 2013

TYPE OF CONTRACT

LUMP SUM

EXECUTION MAN-HOURS

2,899

Crude refining and upgrading Hydrocarbons transport, distribution & storage

Executive Summary

gas Petrochemicals sector Power generation and transmission

Markets & Projects

Agroindustry

Corporate Results Projects

major maintenance plan for reformer furnace f-201 methanol plant, anzoátegui

Projects

Drawing up a detailed major maintenance plan for Reformer Furnace F-201 at METOR’s Plant I, which covers replacing the present transfer line and the 14 branch gathering lines; replacing 700 catalyst tubes and the corresponding lower pig tails; replacing the bottom support springs; and installing new insulation material and new catalyst charge. It includes minor internal repairs to the refractory material inside the reformer furnace’s radiation box.

LOCATION

“Major General José Antonio Anzoátegui” Industrial Complex, Jose, Anzoátegui state

EXECUTION CENTER RESPONSIBLE

Caracas

CLIENT

Metanol de Oriente S.A. (METOR)

EXECUTION PERIOD

OctObEr 2012 - febrUArY 2013

TYPE OF CONTRACT

LUMP SUM

EXECUTION MAN-HOURS

2,508

Crude refining and upgrading Hydrocarbons transport, distribution & storage

Executive Summary

gas Petrochemicals sector Power generation and transmission

Markets & Projects

Agroindustry

Corporate Results Projects

combined cycle termozulia iii zulia

Projects

Basic and detail engineering, supply of equipment and materials, and construction of Termozulia III 500 MW net minimum combined cycle power plant, to be installed in two phases: open cycle and combined cycle. To be executed

by Consorcio EIS, a consortium formed by inelectra (47.5%), Electroingeniería of Argentina (47.5%), and Sener of Spain (5%).

LOCATION

La Cañada de Urdaneta, Zulia STATE

EXECUTION CENTER RESPONSIBLE

Caracas

CLIENT

Corporación Eléctrica Nacional S.A. (CORPOELEC)

EXECUTION PERIOD

JANUARY 2010 – TO BE AGREED (ESTIMATED DATE OCTOBER 2014)

TYPE OF CONTRACT

EPC LUMP SUM

EXECUTION MAN-HOURS

920,000 servicEs 5,000,000 DIRECT eXecuTIOn (labor)

Crude refining and upgrading Hydrocarbons transport, distribution & storage

Executive Summary

gas Petrochemicals sector Power generation and transmission

Markets & Projects

Agroindustry

Corporate Results Projects

Projects

epc for gas and venting lines for turbogenerators petrocedeño, anzoátegui The scope covers the EPC for the piping system (Phases I and II), which runs from PDVSA Gas’ 16” ring in Jose to the four turbo generators installed in the southern area of Petrocedeño’s Upgrader, and the detail engineering (Phase III) for the compression system.

This is one of a series of Electricity Emergency projects being carried out in the northeastern region of the country under the general supervision of PDVSA. In the specific case of the Petrocedeño project, four 25 MW generators were installed (by others), which require a total

of 20 million SCFD of natural gas to be used as fuel for them to operate. Once this project has been completed, it will have a generation capacity of 100 MW, which will free up an equivalent amount of power for the National Grid.

LOCATION

“Major General José Antonio Anzoátegui” Industrial Complex, Jose, Anzoátegui state

EXECUTION CENTER RESPONSIBLE

EASTERN EXECUTION CENTER

CLIENT

PDVSA Petróleo S.A. / Petrocedeño

EXECUTION PERIOD

AUgUst 2010 - aPril 2013

TYPE OF CONTRACT

professional fees for engineering, procurement management, and construction management; construction (supply and installation) per item unit prices

EXECUTION MAN-HOURS

70,000

Crude refining and upgrading Hydrocarbons transport, distribution & storage

Executive Summary

gas Petrochemicals sector Power generation and transmission

Markets & Projects

Agroindustry

Corporate Results Projects

Projects

agro-industrial sugarcane derivatives complex poco-tucaní industrial zone, mérida state technical assistance on the jobsite, revising and/or completing displays, and multidisciplinary conceptual, basic, and detail engineering to be performed at client’s offices.

Construction of an agro-industrial complex in Mérida state made up of a Juice Plant for milling 10,600 MT/day of sugarcane, a Distillery Plant for producing 700,000 liters/ day of dehydrated ethanol, and a Torula Plant for producing 100 MT/day of vinasse, plus industrial services, ethanol storage

and dispatch units, and a balanced animal feed plant. The scope covers consultancy services and specialized technical assistance, construction management, engineering management, revising, completing and performing engineering, consultancy services and specialized

LOCATION

Poco-Tucaní Industrial Zone, Mérida state

EXECUTION CENTER RESPONSIBLE

WESTERN EXECUTION CENTER

CLIENT

PDVSA Agrícola S.A.

EXECUTION PERIOD

OctObEr 2011 - novembEr 2013

TYPE OF CONTRACT

REIMBURSABLE

EXECUTION MAN-HOURS

166,788

Crude refining and upgrading Hydrocarbons transport, distribution & storage

Executive Summary

gas Petrochemicals sector Power generation and transmission

Markets & Projects

Agroindustry

Corporate Results Projects

Projects

agro-industrial sugarcane derivatives complex portuguesa technical assistance on the jobsite, revising and/or completing displays, and multidisciplinary conceptual, basic, and detail engineering to be performed at client’s offices.

Construction of an agro-industrial complex in Mérida state made up of a Juice Plant for milling 10,600 MT/day of sugarcane, a Distillery Plant for producing 700,000 liters/ day of dehydrated ethanol, and a Torula Plant for producing 100 MT/day of vinasse, plus industrial services, ethanol storage

and dispatch units, and a balanced animal feed plant. The scope covers consultancy services and specialized technical assistance, construction management, engineering management, revising, completing and developing engineering, consultancy services and specialized

LOCATION

Finca Santa Mónica, Bella Tovar and El Ceibote Sectors, Ospino Municipality, Portuguesa state

EXECUTION CENTER RESPONSIBLE

WESTER EXECUTION CENTER

CLIENT

PDVSA Agrícola S.A.

EXECUTION PERIOD

OctObEr 2011 - novembEr 2013

TYPE OF CONTRACT

REIMBURSABLE

EXECUTION MAN-HOURS

425,102

Crude refining and upgrading Hydrocarbons transport, distribution & storage

Executive Summary

gas Petrochemicals sector Power generation and transmission

Markets & Projects

Agroindustry

Corporate Results Projects

ethanol tanks barinas & portuguesa agro-industrial complexes

Projects

Developing the conceptual, basic, and detail engineering for the ethanol storage and dispatch facilities at the Barinas and Portuguesa Agro-Industrial Complexes belonging to PDVSA AgrĂ­cola, as part of the project being undertaken for VHICOA Venezuelan Heavy Industries C.A. LOCATION

Barinas & Portuguesa agro-industrial complexes

EXECUTION CENTER RESPONSIBLE

Caracas

CLIENT

VHICOA

EXECUTION PERIOD

MarCH - aUgUst 2013

TYPE OF CONTRACT

LUMP SUM

EXECUTION MAN-HOURS

36,000

Resumen ejecutivo Markets & Projects Corporate Results Projects

main offices, Caracas

eastern execution center

Centro Profesional Santa Paula, Avenida Circunvalación del Sol, Edificio inelectra, Urbanización Santa Paula, Caracas.

Tel: (58-212) 981.55.55 Fax: (58-212) 985.03.84 E-mail: desarrollo.negocios@inelectra.com

Puerto La Cruz, estado Anzoátegui Avenida Principal de Lechería, Sector El Peñonal, Centro Comercial La Finestra, Lechería, estado Anzoátegui.

Tel: (58-281) 295.21.11 Fax: (58-281) 286.10.01 E-mail: desarrollo.negocios@inelectra.com

caracas execution center

Calle 2 con Calle 2-A, Centro Empresarial INECOM, piso 2, Urbanización La Urbina, Caracas.

Tel: (58-212) 204.60.01 Fax: (58-212) 204.66.80 E-mail: desarrollo.negocios@inelectra.com Calle 1 y 2, Edificio Egosum, Urbanización La Urbina, Caracas.

Tel: (58-212) 956.44.00 E-mail: desarrollo.negocios@inelectra.com western execution center

Maracaibo, estado Zulia Avenida 11 con Calle 78, Edificio Centro Electrónico de Idiomas, pisos 4 y 5, Sector 5 de Julio, Maracaibo, estado Zulia.

Tel: (58-261) 798.07.35 - 797.90.45 Fax: (58-261) 798.86.97 E-mail: desarrollo.negocios@inelectra.com

Avenida Principal de Lechería, Edif. Teramo, pisos 1, 2, 3 y 4, Lechería, estado Anzoátegui.

Tel: (58-281) 289.21.11 Fax: (58-281) 286.12.92 E-mail: desarrollo.negocios@inelectra.com Calle Las Flores entre Av. 5 de Julio y Calle Guaraguao, Centro Empresarial Fabiana, piso 8, Puerto La Cruz, estado Anzoátegui.

Tel: (0281) 264.52.11 Fax: (58-281) 264.52.73 E-mail: desarrollo.negocios@inelectra.com

Published by Inelectra S.A.C.A. RIF: J-00059555-0 Editor Public Affairs and Sustainable Development Department Contents and production Caligraphy C.A., Strategic Communications Consultant Graphic Design María de Lourdes Cisneros Photographs inelectra archives Walter Otto Iván Berroterán (p. 39) Franz Navarro (p. 43) José Droz (p. 62) María Elena Coa (p. 62) Gonzalo Guinand (p. 62) Alejandro Greco (p. 62) Jorge Romero (p. 70) Translation Jane Guppy June, 2013

www.inelectra.com