Action Learning in a changing world | A year in review 2021-2022

action learning in a changing world a year in review | 2021 – 2022

action learning labs

action learning by the numbers

2021–2022

Analytics Lab China Lab Digital Product Management Lab EMBA Global Labs • EMBA Israel Lab • Global Organizations Lab • IDEA Lab

Enterprise Management Lab Entrepreneurship Lab

1,018

309

TOTAL STUDENT ENROLLMENTS

ACTION LEARNING LAB PROJECTS

33

48

Finance Lab Global Entrepreneurship Lab Healthcare Lab Israel Lab Operations Lab Organizations Lab Proseminar in Capital Markets/ Investment Management

FACULTY

MENTORS

Proseminar in Corporate Finance/Investment Banking Sustainable Business Lab USA Lab

18

ACTION LEARNING COURSES OFFERED

16

COUNTRIES REPRESENTED

BY PROJECT HOSTS

A YEAR IN REVIEW

2021–2022

action learning was in high demand this past year.

A record number of students tackled real-world projects, PM-Lab continued to grow, EMBA Israel Lab doubled in size, and student travel increased for the first time since fall 2019. As a BECCA SOU ZA result, our community made more social impact DIRECTOR , MIT SLOAN within the United States, worked toward more ACTION LE ARN IN G O FFIC E equity in our healthcare systems, and helped host organizations around the world solve problems and create new opportunities with data and technology.

To keep up with growing student enrollment and logistics, our community also expanded. We welcomed more mentors, alumni, hosts, and staff.

And after 10 years of experience working with MIT Sloan Admissions and the Executive Degree Programs, I was thrilled to join the Action Learning team in August. I’m excited about what’s next. Everyone in Action Learning is working together to learn from each other’s expertise and experiences, while we continue to innovate for the future!

3

THE MANY SIDES OF

SUSTAINABILITY Sustainability isn’t just about the environment. Students in multiple labs took on projects ranging from product development, mobility, sustainable communities, workplace diversity, and clean energy. They worked alongside hosts at small startup businesses, multinational corporations, nonprofit community foundations, and major financial services firms.

HELPING STARTUP ENTER NEW ENERGY MARKET Startup company RenewCO2 develops

processes that recycle CO2 waste, allowing

“RenewCO2 provided me with the great insight of what it takes to ensure there is market fit with a technology, and how the market development shapes the technology development.”

industries to meet carbon neutrality goals

by using their emissions to make revenuegenerating, renewable products. A new technique they’re developing converts CO2 into formic acid, which can be used as a stable liquid hydrogen carrier. But is

there a viable market for it? The company

ST WA RT P E Ñ A F E L I Z , M B A ’23 E - L AB TE AM M E M B E R

enlisted two Entrepreneurship Lab (E-Lab) students to find out.

After conducting primary and secondary market research, the students provided RenewCO2 with a detailed look at the

market for formic acid, valuable industry contacts, and guidance on the steps needed to enter that market. RenewCO2

was so impressed with their work, the company began implementing their recommendations immediately.

On Zoom screen: Kimberly Boucher, E-Lab faculty member. In classroom: Stwart Peña Feliz, MBA ’23 and Stephanie Wade, MBA ‘22

SOMETHING TO SMILE ABOUT: IMPROVING THE SUSTAINABILITY PROFILE OF COLGATE’S TOOTHPASTE PACKAGING Colgate-Palmolive is a 200-year-old company with

At the conclusion of their research, the students pro-

iconic brands, but it didn’t get that way by being

duced a final report for Colgate’s French business,

complacent. With a goal to make 100 percent of its

outlining four toothpaste refill models, as well as a

packaging recyclable, reusable, or compostable by

preliminary comparison and elaboration of key

2025, they turned to Sustainable Business Lab

considerations and barriers to success, complete

(S-Lab) students to help them move forward.

with a timeline and next steps for implementation.

“Our hosts were definitely impressed by the design work and the approach of our recommendations. We did our best to effectively leverage the varied skills and experience of our team.”

R AC HEL DAV ID S ON , M B A ’ 2 3 S -LA B T EA M M EM B ER

ATTRACTING YOUNG FAMILIES TO HUTCHINSON, KANSAS The population of Hutchinson, Kansas, is aging—posing a challenge to the future of the small salt mining city.

To ensure a bright tomorrow for the city’s residents, the Hutchinson Community Foundation, a publicly supported nonprofit, enlisted the help of USA Lab students.

The foundation asked the USA Lab team to explore ways to attract young, working families to Hutchinson by examining one key driver: the lack of quality, affordable housing.

After extensive research, interviews with community members, and spatial analyses, the team recommended marketing Hutchinson more effectively, making homebuying easier without displacing locals, and developing areas that are aging or overlooked. This work has already helped local housing development organizations

“This project reminded me of the importance of being engaged in the local government and fulfilling each of our civic duties. It definitely sparked thoughts around my own home city and how I can drive impact.”

TAY LO R WA L KE R , M B A ’ 2 3 U S A L AB TE AM M E M B E R

make the case for funding.

EASING THE PATH TO EMPLOYMENT FOR WORKERS WITH DISABILITIES Many companies, large and small, are beginning

students to find ways to hire and retain more

to understand that sustainability is not just about

employees with disabilities.

the environment. Max Wilson, an Executive MBA student and vice president of a large financial services firm, believes sustainability extends to human resources—particularly in a world where society’s burdens and resources are unequally distributed. That’s why Wilson teamed up with his fellow Sustainable Business Lab (S-Lab)

After interviewing dozens of the financial firm’s stakeholders about existing hiring practices, the S-Lab students designed a new, more effective process for onboarding candidates with disabilities. After considering the students’ recommendations, the firm’s hiring managers agreed to begin implementing them.

“That’s one of the things about the entire experience of MIT Sloan Action Learning and the Executive MBA. You get passionate people who want to solve big problems from disparate backgrounds. Bring them together and you can invent the future.”

MA X WILS ON , EM B A ’ 2 2 S -LA B T EA M M EM B ER

HUTCHINSON, KANSAS

FINANCING A BETTER FUTURE Investing is a powerful tool for change. Investors— increasingly interested in making a profit that also has a positive social impact—are looking to banks, financial services companies, and wealth management firms for new opportunities. Our students rose to the challenge, providing rigorous research and analysis to leading financial community experts.

GUIDING INVESTORS TO HIGH-IMPACT ESG OPPORTUNITIES Citi Ventures is the creator of City Builder® by Citi, a free, data-driven platform that helps investors, fund managers, developers, municipalities, and community members make impactful, place-based investments.

The platform brings more transparency to key metrics that can help investors make community development–driven investment decisions.

To investigate ways to track environmental, social, and governance (ESG) data for City Builder investment projects, Citi Ventures turned to five Master of Finance students in the Proseminar in Corporate Finance / Investment Banking.

Ultimately, the student team recommended adding new filters and creating “ESG impact cards.” This would allow investors to quickly assess projects based on how they meet ESG goals, such as conservation

“We greatly appreciated their [the students’] thoughtful analysis of how City Builder could be deployed to aid investors in identifying investment opportunities that align with ESG criteria and goals.”

N E E L PAT E L S E N I OR V I C E P R E S I D E N T F OR P U B L I C - P R I VATE STR ATE GY AN D PARTN E R S H I P S , C I TI V E N T U RES

of materials and preservation of human rights.

ANALYZING INVESTMENT OPPORTUNITIES IN AGRICULTURAL REAL ESTATE With rising demand for food, decreasing land

to project optimal crop portfolios, and analyzed

supply, and strong financial performance, it is no

prospective acquisitions of farmland and agricultural

surprise that more investors are looking to access

companies. Their final white paper identified key

farmland as a portfolio opportunity. When Apollo

opportunities and risks for sector investment.

Global Management, a high-growth alternative asset management firm, wanted a white paper on the opportunities for investment in agricultural real estate, they tapped a team of students in the Proseminar in Corporate Finance / Investment Banking for the task.

The students conducted numerous interviews with market participants, built extensive financial models

Pictured from left to right: Eric Wainman, MBA ’22; Jacob Alcheck, MBA ’22, and Connor Kozin, MBA ’22

“The student team made a complex investment idea easily digestible by way of thorough research, detailed analysis, and clear explanations. The work presented a compelling thesis for the asset class, including specific subsectors where investors could create additional value.”

B RYA N R OD R IG UE Z , P R I N C I PAL , AP OL LO G LOB AL M AN AG E M E N T

FOSTERING EQUITABLE HEALTHCARE The pandemic shone a bright light on a wide range of healthcare inequities around the world—one of the reasons a record number of students flocked to Healthcare Lab this past year. Our students were eager to help hosts—which include hospitals, biotech companies, and pharmaceutical businesses—address many of the toughest systemic problems, and offer real-world solutions that will contribute to a healthy future for all people.

DECREASING TIME TO DIAGNOSIS OF ALZHEIMER’S DISEASE IN UNDERREPRESENTED POPULATIONS When global biotechnology giant, Biogen, set their

When the students learned that, according to

sights on promoting health equity in underrepresented

the National Institute on Aging, Black Americans

populations, they turned to a diverse team of

are nearly twice as likely as whites to develop

Healthcare Lab (H-Lab) students to help them

Alzheimer’s and related dementias, yet are less

take action.

likely to be diagnosed with the disease, they zeroed in on Alzheimer’s. Further refining their scope,

“The MIT Healthcare Lab project team broadened our thinking around health equity, as they each shared their perspectives on groups underrepresented in their home countries.”

CHERIÉ BUT TS M EDI CA L DI R ECTO R I N R ES EA R CH & DEVELO P M EN T, B I O GEN

they focused on ways to ensure early diagnosis in underrepresented populations in Greater Boston.

With international work experience in medicine, pharmaceuticals, and design—in India, Russia, Spain, and the United States—the team brought unique insights and innovative solutions to the project.

ANALYZING DISTRIBUTION CHANNELS FOR PHARMACEUTICAL MANUFACTURING STARTUP Continuus Pharmaceuticals employs end-toend integrated continuous manufacturing (ICM) using technology initially developed through a $65-million joint research project with Novartis and MIT. The ICM, which allows for on-demand manufacturing, is gaining ground as a cost-effective alternative to traditional batch manufacturing. When Continuus Pharmaceuticals needed an actionable distribution strategy for ICM-made pharmaceuticals, they knew Healthcare Lab

“Identifying key stakeholders, continuous regulatory changes with the evershifting incentive structures, and highlighting the current technology trends were among our team’s top priorities.”

DR . A H M E D M A DY, E M BA ‘22 H - L AB TE AM M E M B E R

(H-Lab) could help.

At the end of the project, Dr. Bayan Takizawa, co-founder and chief business officer at Continuus Pharmaceuticals, praised the students for providing the company with critical insights into the pharmaceutical supply chain.

“The team members were able to integrate data and information from various sources and formulate a practical set of recommendations that we believe are spot-on.”

Pictured from left to right: Avery Fullerton, LGO ’23; Dr. Bayan Takizawa, co-founder and chief business officer at Continuus Pharmaceuticals; Michael Benedetto, lecturer and H-Lab mentor at MIT Sloan; and Dr. Ahmed Mady, EMBA ’22

HARNESSING THE POWER OF DATA AND TECHNOLOGY MIT is known for data and technology. But to us, it’s not just about the numbers and the tools—it’s about improving people’s lives and making a positive impact in the world.

Students in a variety of labs used their knowledge of analytics and technology to help hospitals, startups, intergovernmental organizations, and multinational firms improve and innovate for a changing world.

REDUCING TURNAROUND TIMES FOR IMAGING STUDIES Emergency department (ED) overcrowding is a major problem at many hospitals. Bottlenecks that develop as patients wait for CT scans are often the cause. In fact, each scan can add up to 150 minutes of wait time for patients. Beyond being inconvenient—and even dangerous—length of stay is a critical performance indicator in evaluating ED

“This was one of the most impactful courses of my Executive MBA. The project has emphasized the need for developing systems that lead to reliable transfer of information without backand-forth and associated interruptions.”

DR. MIRIAM B R ED ELLA , EMB A ’ 2 2 EM BA O -LA B ST UD EN T

quality of care.

This is what motivated Dr. Miriam Bredella, EMBA ’22, to figure out how to reduce these turnaround times at a large urban hospital for her EMBA Organizations Lab (EMBA O-Lab) project.

Bredella, a radiologist, analyzed the problem and presented several streamlining recommendations, which were implemented by the hospital.

BUILDING BRAND AWARENESS FOR AUTONOMOUS VEHICLE TECHNOLOGY COMPANY Innoviz Technologies is a leading manufacturer

Impressed with the students’ research and

of LiDAR sensors and perception software—

competitive analysis findings, Innoviz has already

technology that enables highly automated vehicles

implemented some of their recommendations, and

to ‘see’ the road, and everything on or around

looks forward to working with Israel Lab again.

it. Based in Tel Aviv, Innoviz held its initial public offering in 2021, joining the NASDAQ index. As the company sought to capitalize on the moment, and increase their brand awareness among wouldbe investors, they relied on a team of Israel Lab students to help them figure out how.

“This project allowed me to face the problems that a CEO of an actual listed company faces while I am still in school. It was all a very valuable experience for me.”

DA H A I L I U, M S M S ‘ 2 2 I S R AE L L AB TE AM M E M B E R Pictured from left to right: Shinya Shinoda, MBA ’22; Omer Keilaf, co-founder and CEO of Innoviz; Jizheng Luan, MSMS ’22

SMART UNDERGARMENTS FOR WOMEN, BY WOMEN Technologist, athlete, and mom Christy Fernandez

is first-to-market with smart underwear that tracks

Cull already had the concept for a new product

menstrual cycles and hormonal fluctuations to

when she enrolled in the Executive MBA (EMBA)

optimize fitness health for female athletes.

program. When she joined IDEA Lab in London, with fellow EMBA student and obstetriciangynecologist Belen Fraile Ortiz, that’s when her idea really took off.

“IDEA Lab further motivated bringing DaVinci Wearables into focus,” says Cull, who’s company

“Having the opportunity to put dreams into action with support from friends, professors, and mentors was the greatest benefit.”

C H R I ST Y F E R N A N DE Z C U L L , E M B A ’ 2 2 I D E A L AB TE AM M E M B E R

SOURCING IMPACT INVESTORS FOR PRODUCT LAUNCH Israel-based social technology company Intuition

founder Dor Skuler, the student team identified 19

Robotics had a big idea—a voice-activated “care

potential partners, and even got to see the product

companion” like Alexa for elderly adults. Called

launched and featured on “The Today Show.”

ElliQ, the product could offer fitness reminders, wellness support, video calls, entertainment, photos, and even jokes. But would anyone invest in it?

The company tasked an EMBA Israel Lab team with identifying $15-million in impact investments for the ElliQ, which involved clearly communicating its benefits and drilling down on its niche in the

“We learned a lot through the process. Dor [Skuler] is an incredible leader and truly inspiring individual.”

B L A I R E RYA N , E M B A ’ 2 2 I S R AE L L AB TE AM M E M B E R

marketplace. Working closely with CEO and co-

DEVELOPING A STRATEGY TO REDUCE AIRPORT WAIT TIMES When United Airlines needed a strategy for leveraging real-time operations data to reduce wait times in their airport lobbies, they turned to a team of students in Enterprise Management Lab (EM-Lab).

After completing their analysis, the students made a presentation to senior leaders at United, recommending the company take certain steps to improve wait times. United said the students’ work gave them new insights into its customer base and industry, and ultimately, helped justify a business case to launch the new operational analytics approach.

“This experience boosted my confidence. The project was a great opportunity for our team to test our professional experience and new learnings in the real business world.”

AYA KA FU JIS A KI , M B A ’ 2 3 EM -LA B T EA M M EMB E R

CRAFTING A MARKETING PLAN FOR NEW HEALTH-MONITORING DEVICE When the Mitsubishi Electric Innovation Center needed a go-to-market strategy for a new hardwaresoftware AI camera, they relied on two IDEA Lab students to get the job done.

The pair of students devised a marketing plan for the fledgling device HealthCam, which monitors the body’s vital signs from a distance using photoplethysmography (PPG), an optical measurement method often used to capture heart rate. A working prototype of HealthCam enables people to stand in front of the camera scanner and see their current body temperature, respiration rate, blood oxygenation, and heart rate within 10 seconds. Ideally, this technology could be used in nursing homes and other settings where health

“This was an exciting challenge in that it was a serious innovation that required the whole gamut of frameworks and tactics that we were learning in the Executive MBA program.”

A DI L B A H A DO O R , E M B A ‘ 2 2 I D E A L AB TE AM M E M B E R

surveillance is necessary.

MACHINE LEARNING PROJECT SUPPORTS UN MINE ACTION SERVICE When the United Nations Mine Action Service (UNMAS) needed to know for sure that their efforts to eliminate undetonated mines and explosives in Afghanistan were leading to measurable economic development, they knew a team of Analytics Lab (A-Lab) students could help.

To help UNMAS detect the presence of buildings

“Seeing the impact that our contribution could have toward the United Nations’ work on a global scale helped us stay motivated throughout the different challenges we faced.”

ULTAN O’RO U R K E, MB A N ’ 2 2 A -LA B TEA M M EM B ER

and roads—key indicators of development—in areas that had been cleared of unexploded devices, the students developed a machine learning model that would rely on satellite imagery. Ultimately, they produced a proof-of-concept model capable of attaining an accuracy rate greater than 96 percent in a test scenario.

CREATING AN EFFECTIVE SOURCING AND SUPPLY CHAIN DECISION TOOL

BY KARA BASKIN PHOTOGRAPHY BY KELLY DAVIDSON

Formlabs democratizes the printing process: The Somerville company designs and produces high-quality, affordable 3D printers using ultra-precise stereolithography technology. They also create their own software, post-processing solutions, and consumables (such as printer resins) to enable customers to create high-quality 3D-printed parts. MIT Media Lab students David Cranor, Natan Linder, and Maxim Lobovsky founded the company in 2011.

FROM MAXIMUM PRECISION TO CLEAR DECISIONS A decade into launch, the organization needed a structured process by which to evaluate supply chain and sourcing decisions — so it made perfect sense to bring in current MIT Leaders in Global Operations (LGO) students for help.

As part of their Operations Lab (Ops-Lab) project, Zoe Hinton, Jennifer Pandolf, and Lisa Schleuter worked with the company to devise a decision-making method.

Hinton, a mechanical engineer, applied to the LGO program to sharpen her leadership skills. Schleuter, a structural engineer and production engineering manager, wanted to hone her technical and business skills to lead larger teams. Pandolf is a control systems engineer who worked on engineering design for Rolls Royce and appreciates efficiency in all its forms.

All three were drawn to the Formlabs project because of the nascent company’s flexibility, open-mindedness, and entrepreneurial mindset. Here, they could truly make an impact by devising a new process from scratch with a willing audience who trusted MIT’s guidance.

“There wasn’t yet a robust process in place for making the decisions in this part of the supply chain, and that was really intriguing to me — to apply the things we had learned in our classes, but also because I think setting up a process of any type is pretty challenging. Getting to see how that works at a company of this size, at this point in their growth trajectory, was really appealing,” Schleuter, LGO ‘23 says.

A MUTUALLY BENEFICIAL PAIRING The pairing was perfect: Ops-Lab, one of MIT Sloan’s many Action Learning labs, is devoted to operations problem solving. This lab gives students the chance to tackle projects that leverage LGO engineering and management skills with a small team of peers and guidance from industry mentors.

In this case, mentor and engineering management executive Dawn Fitzgerald, chair of the advisory board for MIT Machine Intelligence for Manufacturing and

Pictured from left to right: LGO students Jennifer Pandolf, Lisa Schleuter, and Zoe Hinton, and Formlabs staff member Andrew Crane.

Operations and an LGO graduate, oversaw the

Formlabs to protect its product quality, delivery,

project. Fitzgerald is moved by the symbiotic

and improve their supply chain cost structure

relationship between organization and student, so

moving forward. They eventually landed on criteria

distinct to Action Learning.

that included lead time, complexity of the part, risk

“Action Learning labs have the opportunity to bring problems forward for a fresh set of eyes [and]

of rework, and set-up time or production hardening with suppliers.

brilliant minds … The discovery is very powerful

The team’s problem-solving approach was based

for the organization that’s bringing the team in,

on ‘DMAIC’ methodology (Define, Measure,

and the discovery is very powerful for the students

Analyze, Improve, Control). As part of the

participating in it. I’ve used the things that are

project research phase, they conducted one-on-

being taught in Ops-Lab on a daily basis. This is

one stakeholder interviews to understand the

not stuff that you learn once and put on the shelf. I

key considerations for sourcing decisions. They

believe in its impact,” she says.

determined that sourcing decisions should be based on three pillars: strategy, economic factors,

LGOs HELPING LGOs “Working with LGO alums ended up giving us a lot of freedom and independence,” says Hinton, LGO ’23. “It was very exciting: Formlabs put a lot of trust in us to give our true opinions based on what we’ve learned through our coursework at MIT. They weren’t swayed by what they already believed they should be doing as a company.”

The team determined that criteria for deciding between a traditional “Contract Manufacturing Purchase” and a “Contract Manufacturer with Consigned Inventory” option was essential for

and risk. Happily, because the company is local and MIT-focused, the team was able to meet in person and develop a rapport, eventually conducting workshop sessions with stakeholders to test out the tool.

“Hosting the Ops-Lab team was an opportunity to achieve one of our strategic goals in a timely manner, allowing my team to focus on other priorities. Having taken the class before, I had high expectations of the students, and they delivered,” says Ammar Asfour, LGO ’15 and head of supply chain operations and fulfillment at Formlabs.

The LGO team was eager to help the company speed up and focus their decision-making discussions. But it was a slightly amorphous task, and so the group pressed Formlabs to tighten the focus and define the problem. This realization was a learning experience on its own.

“We were given a pretty broad explanation of what they wanted from us. Over the first few weeks, we realized as a team that maybe they weren’t asking the right question. And so it was really the skill to learn to ask what the company really wanted and be able to define the problem really well, that ultimately set us up for success. If you don’t have a good problem, it’s going to be hard to give a

A SIMPLE BUT ELEGANT SOLUTION The Ops-Lab team ultimately presented Formlabs with a tool that provides a standard evaluation process for supply chain decisions, grounding communication between diverse stakeholders and decision makers. Using a step-by-step questionnaire, it creates a chart with sourcing solution recommendations.

“Sometimes, going too far into the weeds isn’t the right approach. You just need to take a step back and keep it simple, and that’s all that’s needed,” says Hinton. “I think we were all surprised by how simple our solution ended up being.”

good solution,” Hinton says.

Simple, but effective.

“We were able to help them think through their

“We needed a tool that allows us to assess the

problems, rather than just giving them the answer,” says Pandolf, LGO ’23, linking work experience to classroom learning throughout.

For instance, “I was in an operation strategy class where we talked through supply chain’s strategic frameworks. This includes thinking through your suppliers’ motives, what type of environment like they’re in from an industry perspective, and how it relates to their goals and objectives as a company.

I probably wouldn’t have thought that initially about the class until I’d actually taken an Action Learning lab,” she says.

best strategy of sourcing certain parts given their attributes. This was one of those ideas that seemed simple at face value, but we knew it would grow in complexity the more we worked on it,” Asfour says.

And, indeed, Formlabs is using it now as they expand internationally.

“Our team in China is revamping our sourcing strategy and locking in suppliers for new products.

We were actually talking about some of the recommendations that came out of the tool today.”

REFLECTIONS:

ACTION LEARNING IN A CHANGING WORLD As a mentor for a variety of Action Learning labs, and alumnus of the program, lecturer Dr. Luis Barros, MBA ’98, has seen it grow and thrive—and even adapt during a pandemic. As our labs transitioned from remote to hybrid to in-person over the past year, unexpected lessons were learned. For many faculty members and mentors, like Barros, the experience altered their perception of what it means to learn and work effectively.

Over the past year, Barros worked with a few classes where students were 100 percent remote and/or located in different time zones, requiring them to participate late at night or super early in the morning. He was pleasantly surprised by how well they all adapted.

“In all cases, they remarkably adjusted to those situations and performed quite well. They also took extra steps to communicate and participate. In the end, I became a believer that one could indeed go through a rigorous curriculum with a hybrid online and offline model,” says Barros, who is also managing partner of the investment firm Leading Business Ventures. “It’s even inspired me to adopt such setups at work, where I’ve hired employees who work 100 percent remote.”

HEALTHCARE LAB (H-LAB)

MAKING A DIFFERENCE IN HEALTHCARE ANNE QUAADGRAS The highest number of students to date

Sloan Fellows MBA students, who have

took Healthcare Lab in 2021—a total

worked in industry for ten years or more;

of 54. H-Lab faculty member Anne

MBA students, who might have healthcare

Quaadgras says it was the pandemic that

experience, or not; and doctoral

boosted interest in the course. And for

students who could have backgrounds in

most students, she says, their reasons for

management, engineering, or biology. The

enrolling were personal.

course even accepts undergraduates.

“They were affected by COVID-19 or knew

“We insist our students form diverse teams,

someone who was, and were motivated to

with members from different backgrounds

fix the issues the pandemic highlighted—

and from different programs because

everything from access to care to

healthcare is inherently interdisciplinary,”

telemedicine to the disproportionately

Quaadgras says. “Working in these

negative effects on underrepresented

groups can be challenging—we know

populations. And the question many of

it, we named it, and we help students

their projects addressed was, “The world

navigate it. And in the end, everyone

has changed. Now what?”

learns a lot about complex teams,

Dealing with pivots and change and still

and themselves.”

finding a way to work as an effective

At the conclusion of the course, H-Lab

team is more important than ever in all

students are always transformed, and last

organizations, Quaadgras adds, but

year was no exception. Even though some

especially in healthcare.

might not know much about healthcare

H-Lab enrolls a diverse group of students in terms of their work experience—including Executive MBA students, who might be physicians with 30 years in the field;

going into a project, by the end, they discover they can have an impact on the system and bring value to their host organization.

“H-Lab students discover that the healthcare system is complex, but not impossibly so. And most importantly, they learn what it takes to make a difference.”

A N N E Q UA A DG R A S H-LA B FAC U LTY M E M B E R ; S E N I OR L E CTU R E R , OP E R ATI ON S M AN AG E MEN T; D I R ECTO R , M I T S LOAN H E ALTH SY STE M S I N I TI ATI V E

CHINA LAB

ADAPTING UNDER CHANGING US-CHINA RELATIONS JOH N GRAN T China Lab shut down completely in late January, 2020, even before COVID-19 was classified a pandemic. For the next two years, the course was delivered remotely—and remains so today.

“Being entirely remote has put extra demands on mentors and student teams in China and Boston,” says China Lab faculty member John Grant. “We’ve had to learn how best to communicate, manage, teach, and make decisions in this new environment.”

China Lab is comprised of MBA, Master of Finance, and Master of Science in Management Studies students at MIT and international MBA students studying at Tsinghua University and Fudan University in China. Historically, the two groups would form joint teams to work on a project for a host organization in China.

The international MBA students would visit MIT to meet their teammates, and the MIT students, in turn, would travel to China to work with their host organizations. But with China’s strict zero-COVID policies just recently lifted, travel remains uncertain.

Although China Lab has, for the most part, adapted to the remote format, technology and increased tensions between the United States and China continue to present challenges. “Some platforms are blocked by the Chinese government, so we have to adjust to communications and productivity

tools that can support a US-China working team,” says Grant. The issues of privacy in China are not going to get better or easier, and increased scrutiny in the United States also affects the course, he says.

“We’re required to restrict our activity and interactions with Chinese organizations on the US Department of Commerce’s Entity List. Because of the policy, we’ve had to stop working with Chinese companies involved in big data, AI, and machine learning. Over the past year, we’ve had to adjust, and that adjustment continues.”

All of this has spurred a shift in topics students were interested in exploring, Grant says. “Historically, we focused on business and the economy in China, but now students want course content, lectures, cases, and speakers to include macro issues like geopolitics and US-China relations.” These complex topics influence business in both countries, which is why the teaching team decided to approach them head on.

“We decided not to skirt around some very tense issues, like the future of Taiwan and Hong Kong and doing business there, the heightened tensions around the tech wars, semiconductors, and the life sciences, and the global response to these concerns,” he says. “We chose to facilitate very open, candid discussions about the realities, discussing how we can compete and/or

cooperate, and how these tensions affect MBA managers, personally and professionally.”

Fortunately, because of Zoom, a greater number of experts from China, Taiwan, and Hong Kong could speak to the class and answer their questions directly. “Students want to know what it’s like to live and work as an expat and a local in China these days. Our speakers, executives in the region, share personal stories about the ongoing shut downs, the government tracking, and strict COVID-19 protocols.”

When will China Lab go back to being an in-person experience? That remains to be seen. “In early January, China dropped its quarantine restrictions, but it is unclear how COVID-19 will spread through the population, particularly with many of the elderly still not vaccinated. It will also take some time to start the processing of visas for entry, so our timing for reengagement onsite will have to consider health risks and infrastructure preparedness.”

Since the 1972 Shanghai Communiqué reset USChina relations, the current situation is one of the most concerning Grant has seen, which is why he believes it’s more critical than ever for China Lab to continue. “It’s too important to walk away from the relationship between the world’s two largest economies, and the knowledge and insights we can bring to our students. There’s too much at stake.”

“The less we engage with each other, the riskier it is for everyone. And if there’s any institution in the world that should be engaged in this work, it’s MIT.” JOHN GR A N T CHI NA L A B FACULT Y M EM B ER ; S EN I O R L E CTU R E R , G LOB AL ECO NOM I CS A N D M A N AGEM EN T

EXPANDING INTO THE ASEAN REGION Action Learning is launching a new lab in spring 2023—ASEAN Lab. It will be the only one at MIT Sloan focused on business practices in Southeast Asia. Student teams will travel to Indonesia, Malaysia, Singapore, and Thailand, solving realworld problems with host organizations in person.

GLOBAL ENTREPRENEURSHIP LAB (G-LAB)

HELPING COMPANIES AROUND THE WORLD THRIVE MICH E LLAN A JEST ER

G-Lab was called ‘Back to Growth Lab’

two tracks: one in which students visited

this past year, says G-Lab faculty member

their host companies and one in which they

Michellana Jester, reflecting its students’

did not. “We didn’t know what to expect,”

drive to help startup businesses rebound

Jester admits. “Running dual tracks within

from the pandemic. “The focus of our course

one class session was risky, but in the end, it

content and projects shifted to how students

worked out.”

could support companies in the COVID-19 era, and have a direct positive impact on their resilience. Students were excited and passionate about helping businesses survive—and thrive.”

Although G-Lab has since returned to its original format, the teaching team has incorporated other practices put in place during the pandemic. “Class participation has always been part of a student’s grade

One highlight project from last year involved

in our course,” Jester says. “But because

a former G-Lab student and his startup, Enko

participation became difficult over Zoom

Education. Eric Pignot, MBA ’13, created

and with people getting sick,

his company because he’s passionate about democratizing high-quality education in sub-Saharan Africa. He worked on a plan to develop a network of private schools in the region while still in G-Lab. About 10 years later, with 15 schools up and running in nine African countries, Pignot returned to G-Lab to build an online school and further expand his reach.

“It was a remarkable experience for students who could travel,” Jester says. “And special for Eric, too.” Over the next five years, Enko Education plans to open 30 more schools in at least 20 African countries.

As health concerns about travel lingered last year, G-Lab was delivered in three formats: in-person, remote, and hybrid. It also had

“What I love most about what I do is watching the transition from where students begin to where they end—that evolution when they encounter adversity.

I’m always surprised by how they are able to step back, reset, and move forward.”

M I C H E L L A N A J E ST E R G - L AB FAC U LTY M E M B E R ; L E CTU R E R , G LOB AL E CON OM I C S AN D M AN AG E M E N T

we invited students to respond to an optional ‘Question-of-the-Week’ about something in the news relevant to the course. So, if someone had to miss a class or didn’t feel confident speaking up or competing with more verbal students, this gave them a chance to participate.” Another new COVID-era activity G-Lab is keeping in place is ‘Top-tier Connect’, a series of small group sessions, mostly on Zoom, where students can interact with senior entrepreneurs in different industries from around the world.

G-LAB BY THE NUMBERS G-Lab is one of the longestrunning Action Learning labs at MIT Sloan. Since 2000, it has provided insight and analysis to 515 startup and growing companies on 739 projects in 55 emerging and frontier markets globally.

While some aspects of G-Lab have changed, one thing hasn’t—how much students are transformed by the experience.

USA LAB

ADDRESSING AMERICAN DIVIDES IN THE AGE OF COVID-19 “For two years, our students were not allowed to visit their hosts and host communities in person, but finally, this past spring, we returned to our field format. It would be nice to say that the American divides we set out to address with USA Lab had lessened during COVID-19; instead, the pandemic has added to the inequities and complexity we knew we must address when we first conceived the program. Still, as with so many major undertakings, multiple individual projects and individual student revelations may be the best—perhaps the only— way to achieve our ends. If we do it right, our talented students will generate a worthy legacy for our strategy of long-term, bigpicture thinking and practical, system-altering results.”

LEIG H HA F R E Y US A LA B FAC U LTY M E M B E R ; S E N I OR L E CTU R E R , CO M M UN I CATI ON AN D E TH I C S

THE FUTURE If the past year has taught us anything, it is that our community is more than capable of adapting, growing, and thriving in a changing world. And as long as there are real-world problems to be solved, host organizations who seek our help, and students eager to learn by doing, we will continue to offer one of the best Action Learning programs in the world. With a new team in place, recordhigh demand for our courses, and exciting new projects on the horizon, we’re excited for what’s next.

MIT Sloan School of Management 50 Memorial Drive Cambridge, MA 02142 617.324.9615 actionlearning@mit.edu

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