An Introduction to Stewart Travel Management

AN INTRODUC TION TO

STEWART TRAVEL MANAGEMENT

Foreword Stewart Travel Management has been delivering exceptional travel management and outstanding service to businesses in all sectors, consistently, for over 40 years. We stand behind our service with highly skilled, experienced staff and Sophisticated state-of-the-art technology.

We’re a small tight knit company with a big personality. A place where good things happen, where our people are the real difference and have the power to make great things happen. It’s not just about changing the game for our clients (although that goes without saying). It’s about changing the game for our people too. We encourage them to take on new experiences and big opportunities, ignite what makes them great, encourage them to think differently and empower them to own what they do.

We know we don’t have a monopoly on good service but it is our absolute number one objective. For all of us it’s about making your business travel experience with us the best you’ve ever had.

Of course we have all the latest systems, fantastic relationships with our suppliers and partners, have brilliant training programmes, and have years and years and years of experience, but empowering our people, helping them to be the best they can be, and having fun along the way, is the greatest asset we have.

Every one of our team, and we are a team, are passionate about creating the best travel experience anywhere, and going that extra mile to make sure you get exactly what you want, the way you want it.

At Stewart Travel Management we are always there to support you!

Craig Patterson Director of Corporate Travel

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Contents

Big Service, Small Prices

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Competitive Rates Global Travel Network

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Duty of Care Management Reporting

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Online Booking Systems Additional Services

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Big Service, Small Prices Say yes to hassle free business travel Stewart Travel Management is an award winning Travel Management Company providing a first class service and outstanding value to corporate clients. We currently look after an impressive list of businesses, from large PLC’s to companies with just a handful of employees. Industry sectors include legal, pharmaceutical, technology and oil & gas companies.

• Air, hotel, rail, ferry and car bookings

Stewart Travel Management is the corporate division of The Stewart Travel Group, a Glasgow based PLC and is a multi-disciplined travel organisation which employs over 270 staff members throughout the UK. We are part of one of the world`s leading Global travel partnerships with 130 agencies in 55 countries. We have a hands on approach and are focused on the client’s requirements.

• Chauffeur service

• Dedicated Account Managers • Tailored self-booking tool • Dedicated Conference & Event management team • 24-hour emergency assistance

• Dedicated Groups department • VIP Booking Service • Airport lounges, transfers and parking • Visa & passport service • Tailored management reporting

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Competitive Rates Save time and money Our Global Partnerships give us bulk buying power in the travel market and the leverage required to secure preferential rates with industry suppliers.

As previously mentioned we have invested in technology that gives us access to air fares which are not available to many travel agencies in the UK. In fact, as far as we are aware, we are the only agency in Scotland with access to this system.

Stewart Travel Management understands that every client is individual, however all have the same goal to save time and money. Whether its business class, economy or low cost travel you require, we guarantee to find the best cost effective route for you.

We keep our clients up to date on how to maximise savings using corporate programmes offered by most major air, car hire and accommodation providers. We work closely with our travel partners and suppliers, so by analysing your travel spend we can highlight cost savings opportunities and initiate negotiations to make sure you get the best deal.

All reservations are checked by our quality control team to make sure the lowest fares have been offered, we always check travel standards compliance and reservation accuracy prior to ticketing. Our reservation staff are some of the most experienced in the business. They are well versed in sourcing the best available hotel rates whether it be the negotiated corporate rates or best available on the day.

Stewart Travel has invested in a Global air ticketing platform that offers the lowest airfares on over 900 + airlines across more than 51 countries. The system has the most trusted and reliable wholesaler network across the globe making it the single largest consolidator of fares worldwide. On average we are saving customers 6.69% per month against even the lowest priced tickets available in the UK.

How do we save you money?

• Exclusive fares • Bulk buying power • Quality checking • Experience • Technology

Our Global Partnerships give us bulk buying power in the travel market and the leverage required to secure preferential rates with industry suppliers.

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Global Travel Network Lufthansa City Centre The company at a glance:

Stewart Travel Management is a member of a global travel consortium, who are one of the world’s largest and most established global networks.

• Worldwide leading franchise organisation of owner-run travel agencies • Founded in 1991

Global travel programmes require central control and local knowledge. Each member of the network is a corporate travel agency and is a leader in its own market. They understand the market, because that’s where they do business.

They know it inside out. They also meet the high operating and service standards required for membership. For global companies requiring multi-country management information, our network can provide this through a standard reporting tool offering a single view across multiple countries.

• Around 650 branches in over 80 countries • 5.500+ employees worldwide • International quality management certification according to ISO 9001:2008 • Environmental management system certification according to ISO 14001:2005 • 28 Global Travel units worldwide specialised in international corporate travel

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Duty of Care Traveller Tracking Features

Elocate is a highly useful tool for clients to manage travel bookings and corporate responsibility. Fully automated & always up to date, it can instantly track every booking from creation to completion.

• Air, Car, Rail & Hotel – eLocate can track travel on all transport & accommodation types • Secure & Controllable – hosted on a secure socket layer (SSL) servers. Each user can only see the reports and data they have been authorised to view

Stewart Travel Management can quickly pinpoint / locate all travellers in a specific area and automatically contact them by email or SMS message to keep travellers and travel bookers up to date on any world events and travel emergencies.

• Round the Clock Access – you will always know where your travellers are at any time of day • Corporate Policy – Let eLocate help you with your corporate policy when managing policy on multiple occupancy flights. Simple Threshold report will display all bookings that are out of policy • S tewart Travel Management can give you direct access to eLocate in order to track & contact your travellers in the event of any emergency Duty of care

Benefits for Customers • Instantly Locate all members of staff • Clear overview of future travel plans organisation wide • Filter down on specific travellers, dates, destinations, airlines etc • UK Foreign and Commonwealth Office Integration • Communicate urgent messages directly to travellers by email or SMS

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Management Reporting Stewart Analytix Data Valet All of your travel data is accessible and manageable through a single interface. We take As a customer you can view travel spend, measure the data from all your bookings, cleanse it and preferred supplier usage, track travel behaviour, quality check the final result. You can be assured monitor policy adherence and improve savings. you will always see the best and most accurate version of your data which is accurate, meaningful It enables you to make effective decisions about your budget plans through a comprehensive view and usable. of your past & future travel spend.

Reporting • Automated Data Management Customisable dashboards are important so you can quickly and easily access the information that • Customisable Dashboards means the most to you, and get a snapshot of • Comprehensive Drilldown your reports in real time.

Stewart Analytix provides data management software that is powerful, fast and easy to use.

• Data Export

A headline report or a snapshot on your dashboard can be great, but getting to grips with the details within it can be far more useful and has never been easier to do. A comprehensive drill down facility means you have much more meaningful information at your fingertips, providing you with a far deeper understanding of the headline figures.

• Real-Time, On-Demand Access • Improved Accuracy and Data Cleansing •D ata Consolidation from all travel booking sources

Data Security Secure login access on a dedicated sub-domain, means you have secure access to your data on demand.

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Online Booking Systems Some Of The Benefits

Stewart Travel Management offers one of the leading online corporate travel booking tools used globally and is designed to empower travel managers and travellers of medium to large sized corporate clients.

• Over 80 low cost carriers available to book • It has been shown that using an online tool can be up to 5 times faster than booking directly through supplier websites (3 clicks to book)

A sophisticated technology platform with proven customer success. Currently, there are over 3,000 corporate clients who rely on it to streamline processes, improve supplier and contract management and achieve on-going and sustainable reductions in travel spend.

• Mobile App available for travellers and bookers to allow even easier access at any time • All bookings can be tracked centrally • Increases policy compliance • Available in 28 Languages and available in all worldwide currencies

User Interface Key Features • Concise and visually-appealing block style layout

• Easy to use – user friendly interface

• Streamlined functionality for enhanced usability

• Profile details automatically transmitted into each travellers booking

•C orporate branding and messaging throughout the site

• Book Taxi`s and Car Parking

• Prominently displayed pricing and schedules

• The ability to book multiple passengers in one transaction

Reduced Travel Booking Fees By delivering a positive experience for your travellers, it will positively reinforce user behaviour and increases adoption, reducing program leakage and decreasing the reliance on travel agent-assisted reservations. The result is a significant reduction in travel booking transaction fees. Research suggests that the transaction costs can be reduced by as much as 50%.

• Fully customisable to your company, language/ currency/logos/images and company specific links • Runs from a platform used by many airlines allowing greater availability, ensuring the best fares are returned and last seat availability an advantage for lowering costs

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Additional Services Airline Loyalty Programme Stewart Travel actively promotes signing up to any supplier’s company loyalty schemes (e.g. BA On Business) which will be of benefit. Details of any membership to a business mileage scheme can be loaded into the business profile, and each time an applicable reservation is made the airline will be automatically notified. We are happy to manage any airline loyalty programmes on your behalf via your account manager.

Out of Hours Service Our 24 hours’ operation will provide a full service 24/7 365 days a year. With full access to all of our systems, profiles and company requirements, you can be assured the same level of service at any time of the day or night.

Holiday Club Stewart Travel is an award winning travel agent offering an unrivalled choice of great value holidays to clients throughout the UK. Stewart Travel has been in business for over 40 years and have specialist departments which include – Scotland’s Cruise Centre, Golf Kings, Ski Kings and Santa Claus Trips. We are always able to source a huge variety of holidays for our corporate clients and with our bulk buying power are able to offer bigger deals and better prices than many of our competitors.

Company Loyalty Programme Our focus is to enhance our relationship with our travel bookers by providing rewards and recognition for your ongoing loyalty and support.

Book travel through Stewart Travel Management and earn points to spend on your own personal travel. It’s Simple - The more your company spends with Stewart Travel Management, the more loyalty points you earn, and the greater the reward.

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