Issuu

What’s new? Issue 13

Achieve more with our all-in-one pharmacy management software

Contents About Minfos

Manage products efficiently

Product snapshot

In case you missed it \ 012

Minfos Learning Pathways Minfos Learning Pathways are designed to support new and existing staff in your pharmacy to confidently use Minfos. Each Pathway contains bite-sized videos and guides to help staff master the skills they need to perform their role efficiently. Minfos Learning Pathways provide the freedom to move through the training materials at the time, place and pace that suits learners. Currently available Minfos Learning Pathways: • Dispensary Essentials • Sales Clerk Essentials

Dispensary Essentials

Sales Clerk Essentials

Till Management

Designed for dispensary staff and pharmacists, this pathway equips learners with the knowledge required to function effectively in a dispensary using Minfos software.

Essential knowledge for all staff that will perform sales and serve customers at the Minfos Till.

Designed for Retail Managers and supervisors, this pathway explores the tasks commonly performed by senior staff at the Minfos Till.

• Till Management Coming soon: • Stock Management Basics • Stock Management Advanced

Topics include:

• Getting started

• Hotkey management

• Minfos Dispense Form

• Creating a sale

• Discounting

• Customer Management

• Processing payments

• Till Messages to staff

• Dispensing various script types

• Useful Till functions (eg. Price check)

• Updating Docket Messages

• Managing Owing scripts

• Managing returns

• Scan Checking prescriptions

• End of Day processes

• Till Reports

• Basic Dispensary reports 013 \ Available now

Available now \ 014

Scan check multi-pack items

Choose how to manage broken packs Configure stock on hand to meet your needs

When drug scan checking multi-pack scripts Minfos will prompt you to scan the drug packaging for all products supplied under that script. This will assist with further ensuring all items dispensed have been correctly picked. As you scan each product Minfos will count and display the number of packs that have been successfully scanned out of the total number that have been dispensed.

You can now configure how a broken pack is counted towards your stock on hand (SOH). Historically broken packs has been recorded as a full pack, i.e. one when the actual quantity is less than one. You now have the choice to continue counting broken packs as a full pack, or to exclude them from SOH. You will still be able to view and update the number of tablets stocked in a broken pack by checking the sub-units on hand. This change gives you more control over how you record your stock, and lets you choose the system that suits your store best.

The scan check icon against the script lets you know if all, some or no products were scan checked as part of the dispensing process.

The Pharmacist Check screen supports your script verification process and offers other great features: - View and print a CMI - Add to ePad order - Add customer notes or create a clinical intervention 015 \ Available now

Available now \ 016

Minfos eQueue The Minfos eQueue is a fully integrated electronic queuing system enabling you to manage all of your scripts (paper and electronic). You can access eQueue from the Till or Dispense providing flexibility and support for forward dispensing and ‘scripts in counter’ models.

Electronically manage your dispensing queue with Minfos eQueue

Here’s how it works

With the eQueue you can group scripts together, similar to a physical basket, for multiple scripts, mixed types of scripts and for different patients. You can even access a patient’s Active Script List directly from eQueue to easily add scripts to their basket Other key features of Minfos eQueue:

STEP 1

STEP 2

STEP 3

STEP 4

Create a customer basket in eQueue

Add scripts to the basket

Note number of paper scripts

Queue basket for dispensing

Scan eScript token or add from customer’s ASL

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• Minfos prioritises the order of the eQueue for you based on if the patient is waiting or when they are calling back • Easily view basket details, including waiting or calling back status, number of scripts and notes • When queuing a basket add a patient request for a PRF, CMI, tax invoice or to speak to the pharmacist • Edit customer details, add or update the basket from the queue

• Customise to print a pharmacy and/or customer docket when a basket is queued • Third parties, e.g. customer apps, can also add scripts to the Minfos eQueue • Minfos automatically removes the basket from the eQueue when dispensing has completed • Minfos eQueue does not require any additional hardware or software.

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Efficiently dispense for vaccination appointments When your patients book a vaccination appointment via HealthEngine, this information will now be available in Minfos.* The workflow delivers the ability to: • Efficiently dispense – The Dispense Form pre-fills with the appointment details

When dispensing for a vaccination appointment the dispensed quantity will now automatically default to one. Simply set a fixed price for this quantity to make dispensing for vaccinations even easier and more efficient.

• View appointments – Access the patient list for upcoming vaccination appointments • Choose to dispense in a single or batch process − Batch process – Quickly dispense that days’ or the next days’ appointments − Single process – Choose a patient from the booking list and push into Dispense

To learn more contact your Minfos Account Manager on help@minfos.com. au or 1300 887 418

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Email or SMS customer receipts Send your customers digital receipts After eReceipts has been configured in your pharmacy, you are able to offer your customers the choice of a paper or digital receipt. If a customer is selected during the sale, Minfos intuitively pre-populates the saved mobile number or email on the eReceipt dialog. Where the customer’s contact details are not on file, the Retail Assistant is prompted to enter the preferred contact details for the customer.

You can also manually send the eReceipt to a different email address or phone number, where: • You haven’t selected a customer during the sale • The customer’s contact details aren’t in your system • The customer wants the eReceipt sent to an alternate contact Send eReceipts via: • Email or • SMS using a third party provider SMS requires integration with a third party provider. Contact your Minfos Account Manager on help@minfos.com.au or 1300 887 418 for more information.

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Pay customer accounts via Direct Debit

Minfos Online Reporting

More payment options with Minfos

Use custom dashboards to track metrics important to you and your business

Set up Minfos to process customer account payments via direct debit. When you enable this feature, you will be able to receive and reconcile customer account payments via direct debit at the end of each month.

Using Online Reporting get a quick snapshot or detailed reports for your whole group or an individual store. To keep track of your business, schedule reports to be automatically emailed to yourself or your chosen recipient (e.g. staff, your accountants, partners, etc.).

Key features: • Set up your business for direct debits • Manage which customers will pay via direct debit • Create an .aba file to import into your banking system, which indicates to the bank how much should be debited from the customer’s account • Easily reconcile the account payments in Minfos

The library of base reports available in Minfos Online Reporting includes sales, stock management and dispense trading reports. You can also customise these reports to meet your specific needs.

Using the reconciling feature, from one screen, you can efficiently indicate which customer accounts were successfully debited. Minfos will then update the customer’s account accordingly.

$ 023 \ Available now

To learn more about Online Reporting contact your Minfos Account Manager on help@minfos.com.au or 1300 887 418. Available now \ 024

Active Script List It’s easy to dispense eScripts from an Active Script List with Minfos An Active Script List (ASL) is a consolidated list of all the patient’s available digital prescriptions. It provides your patients with greater flexibility in accessing their medication. With Minfos you can

STEP 1

STEP 2

STEP 3

Patient grants access to their ASL

Patient requests eScript to be filled

• register a patient for an ASL • request access to view their ASL • select scripts to dispense from their ASL You can then quickly dispense eScripts straight from their ASL or queue it in Minfos eQueue for later. With Minfos. there is no need to integrate with new software or significantly change your dispense workflow to support ASL for your patients.

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STEP 4

STEP 5

STEP 6

View patient’s ASL

Dispense eScript(s) from ASL

Minfos updates the patient’s ASL

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Centralised Customer Accounts for Multi-store Give your customers the freedom to shop at any of your stores and receive one statement When all the pharmacies in your group are using Minfos Centralised Customer Accounts, your customers can go to any of your pharmacies and:

Your stores will be able to:

The Head Office will be able to:

• Create and manage a single customer account across your group

• Perform the same actions as the store

• Charge items to their account

• Link customers to a centralised customer account

• Find out their account balance

• Nominate a ‘master’ store for that account

• Make an account payment

• View customer’s account transaction history (sales, payments) and contact details

• Print or email statements in bulk depending on the customer’s preference • Email statements automatically as part of your end of month process • Manage payments by direct debit

• Print an interim customer statement for any account customer

• Specify user actions (e.g. prevent charging an account, manage customer account limits)

• Add a note to an account

• Use the reconciliation payments report to assist with transferring payments between stores when account customers pay at different stores to where they originally purchased from • View an audit report to see who performed an event including payment, sales and returns

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Receipt an order with the Minfos App

Here’s how it works

Do more on the go Use the Minfos App to easily receipt and order by • Scanning each product in the order or • Scanning the tote barcode to receive all the products in that tote The Minfos App integrates with Minfos Ordering to update the order in real time.

STEP 1

STEP 2

Select order/s

Scan barcode of all totes or products

The App provides your pharmacy with flexibility to perform a range of functions on the go, including: • Stocktake and edit product quantities • Make real-time stock-on-hand (SOH) adjustments • Queue labels in Minfos for printing • Create orders

To find out the option that best suit your pharmacy’s needs talk to your Minfos Account Manager on help@minfos.com.au or 1300 887 418. 029 \ What’s coming?

STEP 3

STEP 4

Order will update in Minfos Ordering

Complete order in Minfos Ordering

What’s coming? \ 030

Electronic medication charts for residential aged care facilities As part of the electronic prescribing initiative, electronic National Residential Medication Charts (eNRMC) will soon be available for use in Residential Aged Care Facilities (RACF). eNRMCs will be fully integrated within Minfos Dispense and comply with the Electronic Prescribing Conformance Profile v3.0.

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Enlarged Dispense Form Sometimes bigger is better The Minfos Dispense Form is getting bigger! You will be able to choose to keep the dispense form at the current size or enlarge it to fit the screen. When set to the larger size: • The font on the screen will be larger • You will be able to see more patient history on screen • The eScript details dialog will sit to the side of the screen rather than overlapping the form

What’s coming? \ 032

help@minfos.com.au 1300 887 418 minfos.com.au help.minfos.com.au