FAQs - Prepare to dispense ePrescriptions in Minfos

FAQs

Prepare to dispense ePrescriptions May 2020 V1.0

A Q Prepare to dispense ePrescriptions

01

Contents General questions

1

What is an ePrescription?

1

What is an ePrescription token?

1

Implementation questions

1

How will it work in Minfos?

1

How much does it cost?

2

When will it be available?

2

How will we know when it is available?

2

What do I need to know before I dispense ePrescriptions?

2

Will there be training provided?

2

Preparing for ePrescriptions

2

Do I need to sign up or register?

2

Do we need additional hardware?

2

How do I know if my scanners can scan a QR code?

3

Does Minfos have a recommended hardware vendor that you can refer me to?

3

Do we need additional software?

3

How do I know if my local GP is ready for ePrescribing?

3

Do I need a HPI-O?

3

Can I send a SMS notification from Minfos to a patient’s mobile device?

3

Dispensing questions

3

Can a patient request their ePrescription be changed to a paper prescription or their paper prescription to be changed to an ePrescription?

3

Can ePrescriptions expire?

4

Will residential or aged care facilities be able to supply ePrescriptions?

4

How will my patients obtain their repeats for an ePrescription?

4

How do I keep ePrescriptions on file for a customer?

4

What happens if our pharmacy forward/direct dispenses?

4

How can we receive an ePrescription via email or SMS?

4

What if I only use MediSecure?

4

When will My Script List or Active Script List be available?

4

Do you have any additional questions?

Prepare to dispense ePrescriptions

4

General questions What is an ePrescription?

The Australian Government now recognise electronic prescriptions (ePrescriptions) as a legal method to access medication.

Patients can present their ePrescription token on their phone, email, SMS or via a third party request.

What is an ePrescription token?

An ePrescription token is a unique QR barcode that is received by your patient via email or SMS. The pharmacist can scan the token into Minfos to access the electronic prescription from an encrypted and secure electronic Prescription Delivery System (PDS).

Implementation questions How will it work in Minfos?

Watch our video to see how you can manage ePrescriptions in your pharmacy or take a look at the below ePrescription dispense workflow to see how it operates in Minfos.

How to manage ePrescriptions in Minfos Different ways pharmacies can receive ePrescriptions

Patient presents token, forward via SMS or email, or requested by 3rd party

In-store process for ePrescription management

Present token Patient shows ePrescription (token) on mobile device

Scan token Scan token into Minfos ePrescription dialog

Print token Minfos prints token on paper

Add to script basket Place printed token into script basket with other paper scripts

Scan paper token Scan paper token to download script into Minfos Dispense

Dispense Use Minfos to dispense the prescription as you would a paper script

Note Pharmacies managing ePrescriptions via email or SMS can skip steps 1–4.

Prepare to dispense ePrescriptions

01

How much does it cost?

If you are a Minfos customer, you will receive the functionality to dispense ePrescriptions when you receive the Minfos 5.12.2 software update, which you will receive for FREE as part of your Minfos subscription.

If you are not yet a Minfos customer, please register your interest.

When will it be available?

It will be available in June 2020 via a software update (Minfos 5.12.2).

How will we know when it is available?

We will notify you via our email notifications.

If you have setup your Minfos software updates to apply automatically, you will be notified once the software update is complete. Once the software update has occurred, you can view the latest release notes from your Minfos Help menu.

The ePrescribing software is available from Minfos version 5.12.2 (June 2020).

If you are not receiving Minfos emails, please register your details here.

You can also find out the latest Minfos news and updates on our Minfos LinkedIn Channel.

What do I need to know before I dispense ePrescriptions?

Refer to above answer.

Note You will also need to refer to your State or Territory legislation to ensure ePrescribing is available in your region.

Will there be training provided?

We will provide you with comprehensive resources with our Minfos 5.12.2 software release. In the meantime, take a look at our ePrescriptions dispense workflow video.

Preparing for ePrescriptions Do I need to sign up or register?

No. All Minfos customers will receive the new functionality FREE of charge as part of their Minfos subscription from June 2020 via a software update – Minfos 5.12.2.

Do we need additional hardware?

You will need to ensure • Your hardware meets Minfos system requirements • You have stable internet connection, you will not be able to dispense ePrescriptions without internet access If you forward/direct dispense, you will need to ensure • Your dispense terminals will need one or more of the following scanners: Honeywell MS7580 Genesis USB 2D Scanner (desktop), Handheld scanner Zebra DS4608 (2D scanner), Desktop scanner Symbol DS9208 (2D scanner) If you collect scripts via a ‘scripts in’ counter, you will need • Minfos 5.12.2 software • One or more of the following scanners: Honeywell MS7580 Genesis USB 2D Scanner (desktop), Handheld scanner Zebra DS4608 (2D scanner), Desktop scanner Symbol DS9208 (2D scanner) • Till docket printer Epson TM-T82 or higher, update driver to Epson Advance Printer Driver (update from Generic Text driver) Note Talk to your hardware vendor and refer to the Minfos system requirements or Order your Minfos compliant ePrescription hardware here Prepare to dispense ePrescriptions

02

How do I know if my scanners can scan a QR code?

We recommend that you use the sample QR code to test whether your scanner is able to scan a QR code.

Once you have the right scanner that meet our system requirements, scan the QR code on the right and the Minfos website will appear. If the Minfos website does not appear, please contact your hardware vendor for assistance.

Does Minfos have a recommended hardware vendor that you can refer me to?

Click here for a list of our recommended hardware vendors.

Do we need additional software?

You will need to do the following: • Setup to use eRx or MediSecure Note Integration with ePrescribing via MediSecure is in development and will be available soon • Setup a backup service for your Minfos data – contact Minfos to find out more

How do I know if my local GP is ready for ePrescribing?

The PDS barcode on the paper script indicates that the GP is set up with eRx or MediSecure already, meaning they have the capability to transmit ePrescriptions.

If the PDS barcode is missing, the doctor might not be setup properly. Notify eRx or MediSecure of these doctors and they will contact the practice.

Do I need a HPI-O? Yes, in order to be able to use ePrescribing, a HPI-O number (Healthcare Provider Identifier for Organisation) is required and you will need to connect Minfos to the HI service contact Minfos support.

If you are connected to My Health Record, no further action is required.

If you are not currently connected to My Health Record, you will need to: • Set up a PRODA (Provider Digital Access) account • Register your organisation and request a HPI-O number through PRODA For further enquiries please contact our support team on 1300 887 418 or minfos_support@minfos.com.au For more information on HPI-O click here.

Can I send a SMS notification from Minfos to a patient’s mobile device?

When an ePrescription with repeats is dispensed, the patient will receive the token via SMS or email. This is handled by the PDS. You can send an SMS to your patients to advise them when their prescription is ready.

Talk to us today to find out more about how you can save time and add value to your business by using Minfos SMS Connect - our SMS messaging service.

Dispensing questions Can a patient request their ePrescription be changed to a paper prescription or their paper prescription to be changed to an ePrescription?

No, ePrescription and paper prescriptions are not interchangeable.

An ePrescription cannot be converted to a paper prescription or vice versa.

Prepare to dispense ePrescriptions

03

Can ePrescriptions expire?

Yes, the same rules apply to ePrescriptions as paper-based prescriptions.

The ePrescription cannot be downloaded from the PDS after the expiry date.

Will residential or aged care facilities be able to supply ePrescriptions?

Yes, the ePrescribing framework allows electronic charts to be submitted via a PDS. Note For more information, refer to your electronic charts provider.

How will my patients obtain their repeats for an ePrescription?

If the ePrescription has a repeat, a new token will be sent to the patient via SMS or email after you dispense the item.

Your patient will need to keep the token sent to them to fulfill their repeats.

How do I keep ePrescriptions on file for a customer?

A paper copy of the token can be printed and kept with the customer’s paper prescriptions.

Alternatively, when the customer requests their prescriptions, you can refer to the patient’s script history to identify if the script is an ePrescription.

What happens if our pharmacy forward/direct dispenses?

When a customer presents their mobile phone displaying the token, you can scan it straight into the dispense form.

It is not necessary to print a paper copy of the token. You can scan the screen to populate the ePrescription directly into the dispense form.

How can we receive an ePrescription via email or SMS? Tokens can be forwarded by the patient, to your pharmacy’s email address or mobile number.

The same process can be used for obtaining the token from a patient’s mobile device.

You can scan the screen to populate the ePrescription directly into the dispense form or print a copy of the token using the Token Scanner or from the computer you are viewing the email on.

What if I only use MediSecure?

Integration with ePrescribing via MediSecure is in development and will be available soon.

When will My Script List or Active Script List be available?

This is currently in development and is expected to available towards the end of the year.

Under this functionality, patients can authorise pharmacies, doctors and authorised third-parties to access their active scripts. The patient has the ability to grant short-term or ongoing access to this information.

Once a patient grants a pharmacy access, the pharmacy can dispense the requested items and view the active script list.

Note This functionality will not be available in the June 2020 release (Minfos 5.12.2), however it will become available at a later stage.

Prepare to dispense ePrescriptions

04

Do you have any additional questions?

To stay updated, follow our LinkedIn channel

Prepare to dispense ePrescriptions

Ask us here

05 05

minfos_support@minfos.com.au 1300 887 418 minfos.com.au symbion.service-now.com

Symbion Pty Ltd Trading as Minfos® ABN 25 000 875 034 © Minfos 2020 / 808 05-20