Results of Navy 2023 Tenant Satisfaction Survey Released

ByJohnBelanger

Commander, Navy Installations Command

WASHINGTON

Each year, Commander, Navy Installations Command (CNIC) conducts a Tenant Satisfaction Survey(TSS)throughathird-partycontract inordertoprovidemilitaryhouseholdswith avoluntaryandconfidentialopportunityto share open and honest feedback on their housing experience This year’s privatized housing survey was conducted between March 20 and May 5 of 2023 and results showed a slight increase in overall satisfactionwithNavyhousing

Currentresidentsofgovernmentowned/ leased (GOL) family housing (FH), unaccompaniedhousing(UH)andPublicPrivate Venture (PPV) FH, UH completed their surveys virtually and were able to provide feedback on their overall experience, satisfaction with their accommodations and propertymanagementservice

Theresultswereasfollows:

„ GOL FH overall satisfaction index increasedby0.5fromFY22to76.3

„ GOLUHoverallsatisfactionincreasedby 0.9fromFY22to80.5

„ PPVFHoverallsatisfactiondecreasedby 0.1fromFY22to76.1.

„ PPVUHoverallsatisfactionincreasedby 4.8fromFY22to85.0.

The Navy is the only service to survey its unaccompaniedhousingresidents

“Our mission is to provide safe quality housing and related services in support of the Navy’s mission and readiness,” said Mr Stephen Drumm, Director of Navy Housing for CNIC “All tenants of Navy housing have a voice and it is important that the Navyhearsfromasmanyresidentsaspossible The feedback received during the TSS is used to make improvements that benefit theentireNavycommunity.”

About the Survey

The annual TSS is funded by the Department of the Navy (DON) and this year’s survey was conducted by CEL & Associates, Inc. (CEL). The survey focused on threesatisfactionindexes overallsatisfaction,propertysatisfactionandservicesatisfaction These indices provide CNIC with a snapshot of residents’ opinions regarding the condition of the homes and neighborhoods, and the quality of the services provided.

The housing survey is conducted annually across 69 installations consisting of 81,309 residences, which included family andunaccompaniedhousingthatisgovernment-owned/leasedaswellaspublicprivate venturehousing

Survey Results for Family Housing

The TSS indicates positive feedback in safety, security, and the overall courtesy andrespectwithwhichtenantsaretreated, specifically in the areas of responsiveness professionalism,andqualityofmaintenance personnelandleasing/housingoffice.

Of the 35,172 surveys distributed to PPV residents 33% responded (up 28.9% from 25.6%theprioryear),generatingthefollowing average scores, based on a 100-point scale:

„ Overall Satisfaction Index: 76.1 (0.1 point decreasefromFY22)

„ Property Satisfaction Index: 72.3 (0.5 pointdecreasefromFY22)

„ ServiceSatisfactionIndex:78.6(0.4point increasefromFY22)

Acrossthe47installationssurveyed,77% (36) rated in the Outstanding, Very Good, Good,orAverageranges(100.0thru70.0)in theOverallScore;17%(8)ratedBelowAverage(69.9thru65.0);and4%(2)ratedPooror Very Poor (64.9 thru 55). (One installation hadnosurveysreturned.)

GOLFamilyHousing

Of the 5,616 surveys distributed to GOL family housing residents 26.8% responded (no increase/decrease from prior year) generating the following average scores basedona100-pointscale:

„ Overall Satisfaction Index: 76.3 (.5 point increasefromFY22)

„ Property Index: 76.5 (no increase/ decreasefromFY22)

„ ServiceIndex:76.4(.5pointincreasefrom FY22)

Across the 14 installations surveyed, 86% (12) rated in the Outstanding Very Good, Good,orAverageranges(100.0thru70.0)in theOverallScore;14%(2)ratedBelowAverage(69.9thru65.0);and0%(0)ratedPooror VeryPoor(64.9thru55).

Survey Results for Unaccompanied Housing

The TSS indicates positive feedback in areassuchastheoveralllevelandqualityof the leasing or housing office, the courtesy, respectandprofessionalismprovided,safety andsecurity

PPVUnaccompaniedHousing

Of the 5,935 surveys distributed to PPV unaccompanied housing residents, 23% responded (94.9% increase from 11.8% in FY22) generating the following average scores,basedona100-pointscale:

„ OverallSatisfactionIndex:85.0(4.8point increasefromFY22)

„ PropertySatisfactionIndex:82.1(3.1point increasefromFY22)

„ ServiceSatisfactionIndex:86.2(6.4point increasefromFY22)

Across the two installations surveyed, 100% (2) rated in the Outstanding, Very Good, Good, or Average ranges (100.0 thru 70.0)intheOverallScore.

GOLUnaccompaniedHousing

Of the 34,586 surveys distributed to GOL unaccompanied housing residents, 26 percent responded (2.2 percent increase from FY22) generating the following averagescores,basedona100-pointscale: „ Overall Satisfaction Index: 80.5 (.9 point increasefromFY22)

„ Property Index: 79.2 (.4 point increase fromFY22) „ Service Index: 81.6 (1.5 point increase fromFY22)

Across the 65 installations surveyed, 86.2% (56) rated in the Outstanding Very Good, Good, or Average ranges (100.0 thru 70.0) in the Overall Score; 9.2% (6) rated Below Average (69.9 thru 65.0); and 4.6% (3)ratedPoororVeryPoor(64.9thru55).

A detailed summary of the FY23/Report Year 2022 TSS results can be found here: https://www.cnic.navy.mil/ffr/housing/ HQ_Housing_Programs/surveys.html

Recent Efforts, Ongoing Improvements

Navy unaccompanied housing recently introducedaprogramtoimproveUHmaintenance and continues to test and explore other solutions to improve the quality of Navybarracks Lastyear all10Navyregions have introduced maintenance QR code reportingtounaccompaniedhousingfacili- tiesallowingformuchmoreefficientreportingthantheprevious system.WhenSailors notice a maintenance issue, they can scan a unique QR code posted within the building insidetheirlivingspacesandcommonareas, fill out a brief online form, and submit the reporttobuildingmanagement

Other initiatives currently underway for unaccompaniedhousingincludethedevelopment of an interface between enterprise Military Housing, the property management system for housing, and MAXIMO, the maintenance management system for the Public Works Department This automatedexchangewillimprovethetrackingof maintenancerequestsfromrequestthrough completion.

“Navy Housing truly values the opinions ofSailorsandtheirfamiliesabouttheirhousing The TSS is a great way to collectively express what is great about Navy Housing and what can be improved,” said Jon Skelton, CNIC Housing Operations and Policy branchmanager “Icannotthanktheparticipants enough for the excellent response ratesthisyear Ittrulyshowshowimportant housing is to our service members when so manytaketimetoprovidethisleveloffeedback.

For more information about Navy Housing, go to www.cnic.navy.mil/ffr/housing html or visit your Navy Housing Service Center Commander, Navy Installations Command is responsible for worldwide U.S. Navy Shore installation management, designing and developing integrated solutions for sustainment and development of Navy shore infrastructure as well as qualityoflifeprograms CNICoversees10Navy regions, 69 installations, and more than 43,000 employees who sustain the fleet, enable the fighter, and support the family Follow CNIC on social media: Facebook, Facebook.com/NavyInstallations; Twitter @cnichq;andInstagram,@cnichq.

U.S. 4th Fleet announces Continuing Promise 2023 deployment

ByU.S.NavalForcesSouthern

Command / U.S. 4th Fleet

TheU.S.Navyexpeditionaryfasttransport USNS Burlington (T-EPF 10) will deploy to the U.S. Southern Command area of operationsoverthenexttwomonthsaspartofU.S. Naval Forces Southern Command/U.S. 4th Fleet’s Continuing Promise 2023 mission. Detailed planning has wrapped up for the BurlingtontovisitPanama,Colombia,TrinidadandTobago,andGrenada.Duringthese mission stops, Continuing Promise medical teams will focus on working alongside partnernationmedicalpersonneltoprovide careincommunityclinicstoincreasemedical readiness, strengthen partnerships, and enhance the combined capabilities of the U.S. Navy and partner nations to respond to public health disasters and humanitariancrises

“TheContinuingPromisemissionreflects our enduring commitment to the region as we work collaboratively with our friends to ensure a secure, free, and prosperous hemisphere,” said Rear Adm. Jim Aiken, commander of U.S. Naval Forces Southern Command/U.S. 4th Fleet “Continuing Promise 2023 allows us to work together with our friends in partner nations to improvelives.

The Burlington will bring a medical engagement team to each mission stop to provide some direct patient care in communityclinicsandthroughhostnation medical facilities The team includes veterinarians who will work with animals in the host nation, biomedical technicians Navy Seabeeswhowillconductsmallengineering projects,andtheU.S.FleetForcesNavyBand Detachment, which will entertain people throughschoolvisitsandconcerts

Cmdr Charles Castevens will serve as the Continuing Promise 2023 Mission Commander “This is an ideal opportunity for us to make a difference in four partner nations,”saidCastevens “ContinuingPromise 2023 will strengthen partnerships and positively impact the people we come into contactwith, hesaid

Continuing Promise 2023 will also include training and subject matter expert exchanges on various medical and human-

CARTAGENA,Colombia (July2,2023) Colombian NavySailors observe as the expeditionaryfast transport USNS Burlington (T-EFP10) arrives at Colombian Base Naval LogisticaARC“Bolivar”,Colombia in preparation forUNITAS LXIV July2,2023.Burlington is one of26vessels slated to participate in UNITAS LXIV,theworld’s longest running maritime exercise,July11-21.Colombia is hosting UNITAS LXIVthisyearwith nearly7,000 people from 20 nations.(U.S.NAVYPHOTOBYLT.J.G NICKOWEST/RELEASED) itarian assistance/disaster relief topics and leading seminars on Women, Peace and Security(WPS).

WPS is a United Nations initiative that startedwithUNSCR1325signedin2000 It wasapublicacknowledgementthatwomen aremoreadverselyimpactedbyconflictand crisis,andthatincludingwomeninsecurity planningwillleadtoamorepeacefulworld.

The Department of Defense (DoD) signed the WPS Implementation Plan in 2020 It outlines defense objectives and goals that the DoD will strive to achieve in order to movethebartowardfullWPSimplementation.

U.S. Southern Command and U.S. 4th FleetarededicatedtoWPSandthepromotionofgenderedperspectives

Continuing Promise 2023 marks the 13th missiontotheregionsince2007andthefirst involvingUSNSBurlington.Themissionwill alsofostergoodwill,strengthenexistingpartnerships with partner nations, and encourage the establishment of new partnerships amongcountries,non-governmentorganizations,andinternationalorganizations

The USNS Burlington is an Expeditionary Fast Transport (EPF), a shallow draft, all aluminum commercial-based catamarancapableofregionaltransportofpersonnel and cargo lift, providing combatant commanders high-speed sealift mobility withinherentcargohandlingcapabilityand agility to achieve positional advantage over operational distances The Burlington will bringthepersonnel,equipmentandsupplies necessarytoconducttheContinuingPromisemission.

U.S. Naval Forces Southern Command/ U.S. 4th Fleet supports U.S. Southern Command’s joint and combined military operationsbyemployingmaritimeforcesin cooperativemaritimesecurityoperationsto maintain access, enhance interoperability, and build enduring partnerships in order to enhance regional security and promote peace, stability and prosperity in the Caribbean, Central and South American region LearnmoreaboutUSNAVSOUTH/4thFleet athttps://www.fourthfleet.navy.mil,https:// www.facebook.com/NAVSOUS4THFLT and@NAVSOUS4THFLT