Drainage Report

How to report drainage problems

Flats Terraced houses with shared sewers

Detached house with no shared sewers Property Boundary Footpath

Public Highway

Public Sewer and lateral drains, responsibility of water company Drain, responsibility of home owner

When a problem occurs with drainage you often want or need to speak to someone quickly for help and advice; knowing the right number to call is important to avoid delays and ensure the right organisation is made aware of the issue

In some instances, the land or property owner will be responsible – this includes where a watercourse passes through or alongside a private property, regardless of if debris has washed down from another property; or for drains and water supply the homeowner is responsible for the length of pipe between the house and the property curtilage, unless the drain also takes water from another property.

As the water and sewerage undertaker for this area, Severn Trent Ltd are responsible for sewers which serve multiple properties, and they are also responsible for the majority of water supply pipes in the district. To report a water leak or sewer flooding, Severn Trent can be contacted on 0800 783 44 44.

Worcestershire County Council are responsible for draining the public highway and the maintenance of road gullies.

There are over 100,000 road gullies in the county, and so the cleansing vehicles collect data at each drain they visit which helps to determine the frequency of future visits. It is normal for gullies to retain some water, as this acts as a trap to reduce bad odours. To report a blocked drain, visit Worcestershire County Council’s website.

Signs of pollution in a watercourse, especially if dead or dying fish are spotted, should be reported to the Environment Agency by calling 0800 80 70 60. The Environment Agency are also responsible for main river flooding – these are larger watercourses including the River Salwarpe and parts of the Spadesbourne and Battlefield Brooks.

For smaller watercourses, known as ordinary watercourses, the North Worcestershire Water Management team at the district council hold powers under the Land Drainage Act to ensure the proper flow of water is maintained to reduce flood risk; to report flooding or a blocked ditch or watercourse you can visit the council’s website or contact NWWM by calling 01562 732 191. The team will contact the landowner(s) to advise what action is required

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