Bonjoro - IAN Brochure

Boost customer engagement with perfectly timed personal videos

Ready to grow your business with video?

BonjoroÂŽ is building the world's first Customer Delight platform to help great teams build real relationships with their customers at scale and gives you all the tools you need to master personal video, and build powerful, lasting connections with your customers. Whatever the touchpoint, Bonjoros simple platform and powerful integrations make it easy to convert your customers with video.

Integrate Bonjoro with your existing tools Bonjoro works in tandem with your existing business tools. Choose from over 1000 possible integrations to power your Bonjoro campaigns

Create a campaign - Create goal-based campaigns based on specific parts of your customer funnel. The moment you get a new lead, signup, subscriber, or customer, Bonjoro will add them to your to-do list and notify you Send your videos - Use the Bonjoro mobile app or web recorder to send an engaging video to each contact Every Bonjoro you send can be customized with your own branding and call-to-actions, and you can easily measure the effectiveness of your efforts with full tracking of opens, views and click throughs

Stand out and drive more engagement - People are tired of boring and robotic emails. With Bonjoro, you'll get your message through in the most human and personal way possible, meaning each recipient will trust, listen, and respond to you

Explore integrations - Connect your Bonjoro account with other powerful web services. Share videos with your leads and customers on any channel. Embed a video thumbnail into your emails, or paste a simple link into your website, facebook, Instagram or other social channels, SMS, or chat messages.

Don’t Just Say Hello Say Bonjoro Take client experience to the next level and send highly personal videos right to your client’s inbox to keep them informed and engaged, delight and convert more customers and supercharge your business with 1-1 personal video messages Increase your conversion rates - Converting customers is all about engagement. Bonjoro helps you bring prospects closer to your business and shorten that sales cycle from months to hours

Retain more customers - Make your customers feel like more than just a number. Elevate your relationships, show customers some love, and give them a reason to stick around

Drive word of mouth & advocacy - Drive more interest from your customers' friends, family, and social network. Your videos are easily loved and easily shared.

Increase client engagement - Use Bonjoro to keep clients engaged along their journey with your business. Thank them for coming onboard, follow up at key milestones, and let them know they are front of mind even in the downtimes

Achieve your goals - Over 15,000 companies have already used Bonjoro to get results. From converting more leads, boosting customer loyalty, to driving advocacy and referrals. Whatever your objective, Bonjoro can help!

Wondering how to use personalized videos in your business?

Just click on each funnel to learn when to send your videos, and view suggested subject lines, prompts, and call-to-actions to use in your own videos.

Convert inbound leads - You are driving leads, trials, or enquiries into your funnel, but your conversion rates are weak. Turn more of your inbound leads into sales, and get your business flying again.

Send a quick personalized video to create an instant rapport with each new lead and get them taking the right steps towards converting.

Onboarding new customers - Send a personal video within the first few hours of your new customer signing up. Welcome them by name, let them know how they will be supported by you and your team, and give them a signpost on the next best steps to take to get amazing value from your product.

Up-sell new customers - Most agencies struggle to raise awareness of potential risk, and additional coverage during the customers initial onboarding. There’s no better opportunity to raise that awareness than in your welcome video, or during a customer’s first few weeks with your agency.

Get reviews from your happy customers -Getting reviews for your agency is so important, but it can be a painful and awkward experience gathering them. The solution here is to make a personal ask for a review, using video, at the perfect moment in your customer’s journey. Why not make it more personal and get 10 times the number of 5-star reviews along the way!?

Send your customers seasonal greetings - Send personal videos to your customers at seasonal times of year. Just wait for a seasonal moment worth celebrating and upload a list of your most important customers via CSV or tag them in your CRM with something like “Seasonal Greeting” and create a Bonjoro task from that tag.

Respond to customer issues - A personal video can help you get a point across succinctly, and with a human touch that reduces tensions. Instead of drafting a three-paragraph email that takes you ages to compile, experiment with a quick 2-minute video to explain everything.

Follow-up sales proposals - Take the time to send your prospect a personal video to follow-up on your proposal. Not only will you have chance to reiterate the key points of your proposal in video, vs. a long-winded written email, but your prospect will feel valued, more confident in your business, and feel way more obliged to respond to your message. It's the law of reciprocation in action.

Thank buyers - Building customer loyalty is about delivering an amazing experience but also about showing empathy and appreciation. Send personal videos to your customers at the perfect moment simply to say "thank you"; for buying your product.

Everyone likes to feel like they matter to the business or cause, and that their patronage makes a difference.

Reward your loyal customers - Turn your loyal customers into Superfans with taking a great customer experience and taking it over the top with something extra. Maybe it’s a personal gift card to somewhere you know they might enjoy. Maybe it’s some extra product free of charge. Maybe it’s a special bonus or promo period for something in their account. Whatever it is, what better way to deliver the good news than with a personal video right to their inbox?

Rekindle “gone-cold” leads -A customer seems interested, ready to pull the trigger and move forward and then... silence. Weeks sometimes turns into months, and the lead goes completely cold.

Or so it would seem... Spark cold leads back to life and send something that truly stands out in your prospects’ inbox and shows that you’d be an ideal supplier for their insurance needs.

Pricing that grows with your business

Basic

Pro

Grrowth

$12.50 user/month Billed annually

$33.00 user/month Billed annually

50 videos per month Custom branding 3 custom workflows 1 message template Screen recording

Unlimited videos Custom branding 5 custom workflows 5 message templates Campaigns New Screen recording All Standard features All Pro features

$66.00 first user/month $17.00 per additional user Billed annually Unlimited videos Custom branding 25 custom workflows 25 message templates Campaigns New Roll-ups New (Send to a group) Remove Bonjoro badge Funnel Consulting Session Screen recording All Standard features All Pro & Growth features

Standard Featues

Pro Features

Pro Features