Metro's Professional Development course guide

FALL 2017

P R O F E S S I O N A L D E V E L O P M E N T CO U R S E G U I D E

REAC RSES U O C H T I W

S T H G I E H W H NE IN:

ment e g a n a M Business & logy o n h c e T & s Computer

Discover. Experience. Achieve.

FALL 2017 P R O F E S S I O N A L D E V E LO PM E N T CO U R S E G U I D E

EXCEL LEVEL 1 & 2

PROJECT MANAGEMENT 101

10

7 Business & Management 2 Bookkeeping & Accounting 4 Small Business 4 Presentation & Facilitation Skills

Discover. Experience. Achieve.

5 Workplace Skills & Training

At Metro Continuing Education, we believe in growth through lifelong learning. Our professional development courses will support you as you enhance your resume, advance in your workplace, or prepare to try a new career.

Computers & Technology

Personal or professional, individual or as a team, we offer over 50 Business & Management and Computer Training courses at every skill level to help you develop the tools necessary to achieve your career goals.

8 Online Marketing

9 Absolute Beginners 9 Microsoft Applications 11 Adobe Applications 11 Connect With Technology 12 Registration Information 13 Class Locations

David M. Jones — Director, Metro Continuing Education Metro Continuing Education is a program of

Michelle Draper — Chair, Edmonton Public Schools Board of Trustees

O R T E M ING AT

O C & M CUSTO

N I A R T E RPORAT

A business is as powerful as the individuals who work for it.

Continuous learning provides your employees with the skills and confidence they need to excel at their jobs while positively impacting your bottom line.

With over 100 years of continuing education experience, Metro Continuing Education offers responsive workplace training that is practical and solution-oriented. Metro’s customized corporate training will meet your unique needs and provide your employees with skills for today’s fast-paced, evolving business world. Programs can be delivered at Metro, your business, or an offsite location.

Contact Metro to help your employees— and your business—reach new heights!

metrocontinuingeducation.ca 780.428.1111

PROFESSIONAL DEVELOPMENT

INV

U O Y N I T ES

S E E Y O L R EMP

PROFESSIONAL DEVELOPMENT

Business&Management Business&Management CERTIFICATE PROGRAM

CERTIFICATE PROGRAM

BOOKKEEPING & ACCOUNTING

BOOKKEEPING & ACCOUNTING

Bookkeeping Level 1: Basics

Bookkeeping Level 1: Basics Little or no formal bookkeeping training? Having trouble understanding

Little or no your formal bookkeeping Having trouble understanding accountant?

Learntraining? the basics, including bookkeeping terminology and methodology.

The manual bookkeeping processterminology demonstrates what your accountant?

Learn the basics, including bookkeeping softwareThe programs behind the scenes. a strong foundation and methodology. manualdobookkeeping processBuild demonstrates what in the fundamentals to the prepare for computerized accounting such software programs do behind scenes.

Build a strong foundation in as Simply Accounting and QuickBooks.

Each session includessuch a lecture and exercises the fundamentals to prepare for computerized accounting as Simply reinforce the concepts.

At the end of thisacourse, be able to Accountingtoand QuickBooks.

Each session includes lectureyou’ll and exercises record At everyday and create financial statements. to reinforcemanually the concepts. the endtransactions of this course, you’ll be able to manually record everyday 43000099 / $345transactions and create financial Dougstatements.

Reeh, BComm, CPA, CA 43000099 / Sep $345 25 - 27 Sep 25 - 27

Reeh, BComm, CPA, CA MAV Mon, Tue, Wed 9 am -Doug 3:30 pm 3 sessions

Mon, Tue, Wed 9 am - 3:30 pm

3 sessions

MAV

Bookkeeping Level 2: Accounting Essentials

Reduce your reliance on professional accounting services. Apply the Bookkeeping Level 2: Accounting Essentials knowledge you acquired in Bookkeeping Level 1: Basics to do month-ends year-ends.

Learn the accounting cycleservices. and howApply to record Reduce yourand reliance on professional accounting the business adjusting,Level closing and reversing entries. We’ll knowledgetransactions, you acquiredincluding in Bookkeeping 1: Basics to do month-ends discuss howthe to accounting review balance sheets and income statements and year-ends.

Learn cycle and how to record businessto match theincluding revenue and expenses at a cut-off date and entries. how to record transactions, adjusting, closing and reversing We’ll entries for cash, receivables, bad debts, inventories, fixed assets, depreciation, discuss howpetty to review balance sheets and income statements to match partnership corporation the revenueaccruals, and expenses at a and cut-off date andentries. how to record entries for Level 1: fixed Basicsassets, depreciation, petty cash,Prerequisite(s): receivables, badBookkeeping debts, inventories, accruals, partnership and corporation entries.

43000100 / $295

Prerequisite(s): Bookkeeping Level 1: Basics Sep 28 - 29

Doug Reeh, BComm, CPA, CA

Thu, Fri 9 am - 3:30 pm

43000100 / $295

2 sessions

MAV

Doug Reeh, BComm, CPA, CA

Sep 28 - 29 Taxation Thu, FriBasics 9 am - 3:30for pm Business 2 sessions

MAV

Learn 10 important taxation concepts to help you gather the information necessary to do a basic business tax return. Understand what additional Taxation Basics Business accounts need tofor be set up in the general ledger to facilitate filing a tax return. We’ll complete a practical exercise in class reinforce the key Learn 10 important taxation concepts to help you gather thetoinformation concepts. necessary to do a basic business tax return. Understand what additional

accounts need to be /set up in the general ledger to facilitate filing BComm, a tax CPA, CA 43000103 $295 Doug Reeh, return. We’ll complete a practical exercise in class to reinforce the key Mon, Tue 9 am - 3:30 pm 2 sessions MAV concepts. Oct 16 - 17 43000103 / $295 Oct 16 - 17

Doug Reeh, BComm, CPA, CA Mon, Tue 9 am - 3:30 pm

REGISTER & SAVE

2 sessions

MAV

Register for two or more Business & REGISTER & SAVE

Management classes or send two or more employees — and receive a 10% discount!

Callfor 780.428.1111 registering to receive Register two or when more Business & the discount.

Management classes or send two or more employees — and receive a 10% discount!

21 0

BookkeepingPrinciples Principles Bookkeeping ApplicationsProgram Program && Applications Whether your aim is to find work or increase your value to your current Bookkeeping Principles & Applications Whether youremployer, aim is toMetro’s find work or increase your value to your Certificate Program willBookkeeping help you honePrinciples and demonstrate your current employer, Metro’s & Applications knowledge of and in applying and accounting Certificate Program willskill help you honebookkeeping and demonstrate your principles. knowledge of and skill in applying bookkeeping and accounting principles.

The program includes both theory and hands-on application of what you learn. You will complete two practicum assignments:

The program includes both theory and hands-on application of one using manual bookkeeping and the other in QuickBooks using what free you trial learn.

You will two practicum assignments: software or complete your own computer program. one using manual bookkeeping and the other in QuickBooks using You software must complete theown following courses and achieve 100% on free trial or your computer program.

the practicum exercises to receive your Certificate of Recognition.

You must complete the following courses andbeachieve 100% on All courses, including the practicum, must completed within the practicum exercises to receive your Certificate of Recognition. one year of initial registration.

All courses, including the practicum, must be completed within one year of initial registration.

• Bookkeeping Level 1: Basics • Bookkeeping Level 2: Accounting Essentials

• Bookkeeping Level 1: Basics

• Understanding Financial Statements & Budgeting

• Bookkeeping Level 2: Accounting Essentials

• QuickBooks Level 1 and Level 2 (or equivalent)

• Understanding Financial Statements & Budgeting

• Bookkeeping Principles & Applications Practicum

• QuickBooks Level 1 and Level 2 (or equivalent) • Taxation Basics for Business (optional)

• Bookkeeping Principles & Applications Practicum • Taxation Basics for Business (optional)

Bookkeeping Principles & Applications Practicum

Combined with our bookkeeping and accounting courses, this flexible Bookkeeping Principles practicum is designed to help you put theory into practice, both in & Applications Practicum manual and computer program formats.

Combined with our bookkeeping accounting flexible You may register for and beginand working on the courses, practicumthis assignments practicum designed to have help you put at theory practice, Level both 1: in at anyistime but must finished leastinto Bookkeeping manual and computer program formats.

Basics.

You will work from home on your own time. The estimated time

to complete 15 - 35 hours. are not required to You may registerthe for practicum and beginisworking on theYou practicum assignments of the practicum unless you feel you need at anyattend time the but classroom must haveportion finished at least Bookkeeping Level 1: assistance to complete the assignments. You must achieve 100% on Basics.

You will work from home on your own time. The estimated time the practicum assignments (one done manually and the other done in REGISTER & SAVE to complete the practicum is 15 35 hours.ofYou are not required to QuickBooks) to qualify for a Certificate Recognition. attend the classroom portion of the practicum unless you feel you need Prerequisite(s): Level 1:You Basics assistance to completeBookkeeping the assignments. must achieve 100% on the practicum assignments (one done manually and the 43000102 / $345 Register for two or more Business & other done in REGISTER & SAVE QuickBooks) to qualify for a Certificate of Recognition.

Management classes or send two or more Bookkeeping Session QuickBooks Session Prerequisite(s): Bookkeeping Level 1: a Basics employees — and receive 10%Jacqueline discount!Bernal with Doug Reeh with 43000102 Oct780.428.1111 16/ for /$345 Montwo 4 pmwhen -or 6 pmmore / MAV Business 23 / Thu - 6 pm / MAV Register &the4 pm Call registering toNov receive discount.

Management classes or send two or more Bookkeeping Session QuickBooks Session employees — and receive awith 10%Jacqueline discount!Bernal with Doug Reeh

Oct780.428.1111 16 / Mon 4 pmwhen - 6 pmregistering / MAV 23 / Thu 4 pm - 6 pm / MAV Call toNov receive the discount. metro continuingDE education S E P •T E metro M B E R – continuing D E C E M B E R 2 0education 17 PROF ESSIONAL V E LO PM E• NT • FA L L 2 017

Call 780.428.1111 when registering to receive the discount.

Learn to set up QuickBooks to manage your accounting needs. Topics Learn to set up QuickBooks to manage your accounting needs. Topics include setting up a company, recording income and expenses, managing include setting up a company, recording income and expenses, managing accounts receivable and accounts payable, reconciling bank and credit card accounts receivable and accounts payable, reconciling bank and credit card accounts, introduction to GST and producing financial reports. accounts, introduction to GST and producing financial reports.

Prerequisite(s): Bookkeeping Level 1: Basics, Bookkeeping Level 2: Prerequisite(s): Bookkeeping Level 1: Basics, Bookkeeping Level 2: Accounting Essentials and Windows knowledge Accounting Essentials and Windows knowledge 43000088 / $345 / Manual: $30 43000088 / $345 / Manual: $30 Oct 11 - 13 Oct 11 - 13

Wed, Thu, Fri 9 am - 4 pm Wed, Thu, Fri 9 am - 4 pm

Jacqueline Bernal Jacqueline Bernal 3 sessions 3 sessions

MAV MAV

QuickBooks® QuickBooks® Level Level 2 2

Learn the more advanced features of QuickBooks, such as payroll, inventory Learn the more advanced features of QuickBooks, such as payroll, inventory (including counts and adjustments), vendor purchase orders, customer (including counts and adjustments), vendor purchase orders, customer estimates, GST, customized reports and management of the audit trail. estimates, GST, customized reports and management of the audit trail.

Please bring your manual from QuickBooks Level 1 to class.

Please bring your manual from QuickBooks Level 1 to class.

Prerequisite(s): Bookkeeping Level 1: Basics, Bookkeeping Level 2: Prerequisite(s): Bookkeeping Level 1: Basics, Bookkeeping Level 2: Accounting Essentials and Windows knowledge Accounting Essentials and Windows knowledge 43000089 / $345 / Manual: $30 43000089 / $345 / Manual: $30 Nov 22 - 24 Nov 22 - 24

Wed, Thu, Fri 9 am - 4 pm Wed, Thu, Fri 9 am - 4 pm

Jacqueline Bernal Jacqueline Bernal 3 sessions 3 sessions

MAV MAV

Understanding Understanding Financial Financial Statements Statements & Budgeting & Budgeting

Financial statements are a record of transactions for a period of time, using Financial statements are a record of transactions for a period of time, using generally accepted accounting principles (GAAP). Learn to read and interpret generally accepted accounting principles (GAAP). Learn to read and interpret financial statements and apply ratios and formulas to understand where financial statements and apply ratios and formulas to understand where an enterprise has been and where it is going, and how to help steer its an enterprise has been and where it is going, and how to help steer its direction. We’ll discuss what information to gather, who to involve and how direction. We’ll discuss what information to gather, who to involve and how to assemble information into a budget that reflects the financial goals of a to assemble information into a budget that reflects the financial goals of a business. We’ll also cover how new business ventures are evaluated using business. We’ll also cover how new business ventures are evaluated using break-even analysis. break-even analysis.

43000101 / $195 43000101 / $195 Sep 30 Sep 30

Doug Reeh, BComm, CPA, CA Doug Reeh, BComm, CPA, CA Sat 8:30 am - 4 pm Sat 8:30 am - 4 pm

1 session 1 session

MAV MAV

PROFESSIONAL DEVELOPMENT

QuickBooks® QuickBooks® Level Level 1 1

Your Your Books Books Done Done Right Right in QuickBooks Online® in QuickBooks Online®

All businesses need accurate and complete financial records. If you have a All businesses need accurate and complete financial records. If you have a small business or a startup and you’re looking at managing your finances in small business or a startup and you’re looking at managing your finances in the cloud, QuickBooks Online may be the accounting program for you. In this the cloud, QuickBooks Online may be the accounting program for you. In this workshop, you’ll set up the bookkeeping for your business in a QuickBooks workshop, you’ll set up the bookkeeping for your business in a QuickBooks Online file that you can access any time, anywhere you have an Internet Online file that you can access any time, anywhere you have an Internet connection. You’ll create a chart of accounts, enter a month’s or a quarter’s connection. You’ll create a chart of accounts, enter a month’s or a quarter’s worth of your own bookkeeping paperwork (receipts, bills, bank and credit worth of your own bookkeeping paperwork (receipts, bills, bank and credit card statements, GST filings, etc.), prepare basic payroll, produce financial card statements, GST filings, etc.), prepare basic payroll, produce financial statements and GST reports, and much more. statements and GST reports, and much more.

Prerequisite(s): Please bring at least one month’s worth of bookkeeping Prerequisite(s): Please bring at least one month’s worth of bookkeeping paperwork to enter, including at least one bank or credit card statement. paperwork to enter, including at least one bank or credit card statement.

Once you have registered, the instructor will call you to set you up with your Once you have registered, the instructor will call you to set you up with your free QuickBooks Online subscription before class begins. free QuickBooks Online subscription before class begins.

43000124 / $395 / Manual: $30 43000124 / $395 / Manual: $30 Nov 29 - Dec 1 Nov 29 - Dec 1

Jacqueline Bernal Jacqueline Bernal

Wed, Thu, Fri 9 am - 4 pm Wed, Thu, Fri 9 am - 4 pm

3 sessions 3 sessions

MAV MAV

Canada-Alberta Meet Canada-Alberta Job Job Grant Grant & Retreat Employee Employee development development is is than ever than ever with with the Canada-Alberta Job Grant. the Canada-Alberta Job Grant.

Conveniently located in Invest in Invest in your your employees employees Edmonton’s scenic river get up valley, theand Bennett Centre and get up to to 66% 66% of of your your is a central, affordablecosts covered. training training costs covered. location to hold your BUSINESS MEETINGS more more accessible accessible RETREATS • WEDDINGS

next company retreat or business meeting.

Find Find out out if if you you qualify qualify at at

albertacanada.com/jobgrant bennettcentre.epsb.ca albertacanada.com/jobgrant

9703 - 94 Street Edmonton, Alberta

/

780.428.1111

register at metrocontinuingeducation.ca • 780. 428.1111 • 1.877. 202. 2003 register 428.1111 202.

2003 registeratatmetrocontinuingeducation.ca metrocontinuingeducation.ca • • 780.

780.

428.1111 • • 1.877.

1.877.

202.

2003

11 113

PROFESSIONAL DEVELOPMENT

Business&Management Business&Management

CONTINUED CONTINUED

PRESENTATION PRESENTATION & & FACILITATION FACILITATION SKILLS SKILLS SMALL SMALL BUSINESS BUSINESS SERIES SERIES

Be Your Own Boss Starting Starting a a new new business? business? Boost Boost your your chances for success with chances for success with this this class class series. series.

A simple business plan is far better than no business plan.

A simple business plan is far better than no business plan.

Perhaps you’ve avoided working on one because you felt it would Perhaps you’ve avoided working on one because you felt it would be too complex or take too much time to create. If so, you’ll be be too complex or take too much time to create. If so, you’ll be pleased to know that there’s an easier way to complete what pleased to know that there’s an easier way to complete what may seem like a complicated process. Whether you’re looking may seem like a complicated process. Whether you’re looking at starting or growing a business, we’ll cover the key areas at starting or growing a business, we’ll cover the key areas necessary to help you move forward. Explore what a business necessary to help you move forward. Explore what a business plan addresses, who benefits from having one and how to put it plan addresses, who benefits from having one and how to put it all together. Walk away with a road map for your business that all together. Walk away with a road map for your business that will help you make the most of the opportunities ahead! will help you make the most of the opportunities ahead!

43000084 / $99 43000084 / $99

Jim Ewing Jim Ewing Tue 6:30 pm - 9:30 pm Tue 6:30 pm - 9:30 pm

1 session 1 session

QE QE

Starting a new business can be daunting. Through a combination Starting a new business can be daunting. Through a combination of classroom instruction and a valuable one-hour personal of classroom instruction and a valuable one-hour personal coaching session with instructor Jim Ewing, discover how to coaching session with instructor Jim Ewing, discover how to identify potentially great opportunities and turn your business identify potentially great opportunities and turn your business dream into a reality. A recognized local expert in entrepreneurship dream into a reality. A recognized local expert in entrepreneurship and small business development, Jim will outline the challenges and small business development, Jim will outline the challenges frequently faced by entrepreneurs and guide you in examining frequently faced by entrepreneurs and guide you in examining your own specific situation. The course will cover the steps your own specific situation. The course will cover the steps involved in starting a business, ways to assess your market and involved in starting a business, ways to assess your market and competition, and other important early considerations. competition, and other important early considerations.

43000033 / $245 43000033 / $245

Jim Ewing Jim Ewing Sat 8:30 am - 4 pm Sat 8:30 am - 4 pm

1 session 1 session

MAV MAV

Legal Legal Aspects Aspects of of Starting a New Starting a New Business Business

Learn the different ways of starting a business, including the Learn the different ways of starting a business, including the benefits of operating either as a sole proprietorship or through a benefits of operating either as a sole proprietorship or through a partnership. Fees associated with these business structures will be partnership. Fees associated with these business structures will be discussed, along with other professional advice that you’ll require. discussed, along with other professional advice that you’ll require.

43000048 / $69 43000048 / $69 Nov 7 Nov 7

Adam Merrick Adam Merrick Tue 6:30 pm - 9 pm Tue 6:30 pm - 9 pm

43000107 / $89 43000107 / $89 Tue 6:30 pm - 9:30 pm Tue 6:30 pm - 9:30 pm

1 session 1 session

QE QE

Enhance Your Speaking Speaking Voice Voice Enhance Your

Discover and improve your true speaking voice. Learn about projection, Discover and improve your true speaking voice. Learn about projection, diction, breathing techniques, pitch variation, rhythm, pace and speed in diction, breathing techniques, pitch variation, rhythm, pace and speed in this participatory workshop. Explore how small changes can lead to big this participatory workshop. Explore how small changes can lead to big improvements and discover ways to become a more dynamic and interesting improvements and discover ways to become a more dynamic and interesting speaker. This course is designed for those who speak, instruct, lecture, speaker. This course is designed for those who speak, instruct, lecture, enlighten or relay information to small or large groups. Please bring a threeenlighten or relay information to small or large groups. Please bring a threeminute speech to practise in class. minute speech to practise in class.

43000113 / $149 43000113 / $149 Nov 4 Nov 4

Judith Richardson Judith Richardson Sat 9 am - 4 pm Sat 9 am - 4 pm

1 session 1 session

MAV MAV

1 session 1 session

HA HA

Learn how to facilitate groups of adults, including how to create an Learn how to facilitate groups of adults, including how to create an inclusive learning environment, communicate effectively with adult learners, inclusive learning environment, communicate effectively with adult learners, recognize different learning styles and use techniques for successful recognize different learning styles and use techniques for successful presentations. Whether you are training new employees or facilitating a presentations. Whether you are training new employees or facilitating a room full of students, gain the knowledge you need to further develop your room full of students, gain the knowledge you need to further develop your skills and become an engaging facilitator. skills and become an engaging facilitator.

43000054 / $149 43000054 / $149 Oct 14 Oct 14

Catherine Armstrong Catherine Armstrong Sat 9 am - 3:30 pm Sat 9 am - 3:30 pm

1 session 1 session

MAV MAV

Train Train the the Trainer: Trainer: Teaching Teaching Adult Adult Learners Learners

Adults learn differently from children—and teaching them effectively Adults learn differently from children—and teaching them effectively requires a distinct approach. This class will introduce you to the most uprequires a distinct approach. This class will introduce you to the most upto-date methods for engaging and motivating adult learners. Identify and to-date methods for engaging and motivating adult learners. Identify and understand different learning styles to make your teaching resonate with understand different learning styles to make your teaching resonate with every individual who enters the classroom. Incorporate icebreakers, class every individual who enters the classroom. Incorporate icebreakers, class activities and energizers specific to each type of learner. This workshop activities and energizers specific to each type of learner. This workshop includes a free learning style assessment and lesson plan template. You’ll includes a free learning style assessment and lesson plan template. You’ll have time in class to apply what you’ve learned and work on the outcomes have time in class to apply what you’ve learned and work on the outcomes and lesson plan for your program. and lesson plan for your program.

43000077 / $149 43000077 / $149 Sep 30 Sep 30

metro continuing education • S E P T E M B E R – D E C E M B E R 2 0 1 7 metro continuingDE education S E P •T E metro M B E R – continuing D E C E M B E R 2 0education 17 PROF ESSIONAL V E LO PM E• NT •

Shirley Borrelli Shirley Borrelli Sat 9 am - 4 pm Sat 9 am - 4 pm

Take Take all all three three classes classes for for $325! $325!

411 22

Jim Ewing Jim Ewing

Becoming Becoming a a Leading Leading Facilitator Facilitator

Start Start Your Your Own Own Business Business

Oct 21 Oct 21

If you’re getting chewed up by “Sharks” or roasted by “Dragons,” learn how If you’re getting chewed up by “Sharks” or roasted by “Dragons,” learn how to develop a pitch that delivers results. Whether you’re seeking financial to develop a pitch that delivers results. Whether you’re seeking financial backing for your business, convincing potential customers to accept your backing for your business, convincing potential customers to accept your product offer or rallying support for your special project, you’ll benefit from product offer or rallying support for your special project, you’ll benefit from perfecting your pitch. This practical, hands-on class will help you tailor perfecting your pitch. This practical, hands-on class will help you tailor your message for your target audience, capture their interest, position your your message for your target audience, capture their interest, position your unique opportunity and deliver a compelling call to action. unique opportunity and deliver a compelling call to action.

Oct 24 Oct 24

Business Business Plans Plans Made Made Easy!

Easy!

Oct 10 Oct 10

Perfecting Perfecting Your Your Pitch Pitch

FA L L 2 017

1 session 1 session

MAV MAV

PROFESSIONAL DEVELOPMENT

COMMUNICATION SERIES

Tools for Better Business Writing Need to brush up on your business-writing skills? You can take these one-day classes individually, or as a series to build a valuable writing skill set for the workplace.

Business Writing: Polish Your Proofreading

WORKPLACE SKILLS & TRAINING

Plural or possessive? Capital or lowercase? Comma or semicolon?

Learn about punctuation, common spelling mistakes in business writing and more with practical exercises and interesting examples that will help you produce clear, polished text.

Assertiveness: Communication That Works Asserting yourself can be difficult. You might worry that you will be perceived as selfish, demanding or just plain hard to get along with. But being active, direct and honest in your words and actions has enormous benefits for your relationships with co-workers, friends and family. Gain the confidence to express yourself without apology or aggression, set healthy boundaries, accept praise or criticism, and say no when appropriate without feeling guilty.

43000117 / $195

43000118 / $195

Explore the clear writing techniques and essential grammar skills that effective business writers use. Gain confidence in a friendly classroom environment as you learn about active voice, nouns, verbs, misplaced modifiers and much more. This session will help you write sentences that make sense, and identify and eliminate the junk words that bury your message.

Oct 31

Catherine Armstrong Tue 9 am - 4 pm

1 session

MAV

Cool Handling of the Not-So-Cool Customer Do you ever have to deal with difficult or aggressive customers? Do you face circumstances that potentially compromise your personal safety? Whether you work in a high-risk environment or simply want to tune up your conflict management skills, this class will teach you how to prevent or de-escalate violent and aggressive situations. You’ll leave with not only a stronger sense of personal safety and improved confidence in responding to difficult situations and people, but also healthy communication skills that can be used in all areas of your life.

43000111 / $119 Oct 18

Randall James Wed 9 am - 4 pm

1 session

TBD

Delegate Effectively

Nov 6

Thu 9 am - 4 pm

1 session

MAV

Business Writing: Communicate With Clarity

43000116 / $195 Nov 2

Rita Feutl Thu 9 am - 4 pm

1 session

MAV

Business Writing: Maximize Your Message Do you struggle to shape email, letters and web text that produce the business results you want? In this session, you’ll first learn how to focus your business writing by identifying your audience, purpose and format. We’ll then discuss how to use organization, structure and tone to create a more cohesive written product.

43000115 / $195

Delegating is not only about maximizing your own productivity; it is also about developing and motivating the people on your team. While on the surface it may often seem easier to do a task yourself, delegating builds your employees’ skills and knowledge, and gets those tasks that don’t need your attention off your plate so you can focus on the ones that do. This class will help you get delegation right: determine what is appropriate and inappropriate to delegate, prepare employees for added responsibility and maximize success by delegating to the right individual.

43000122 / $195

Oct 26

Rita Feutl

Nov 9

Rita Feutl Thu 9 am - 4 pm

1 session

MAV

Buy two, get one free!

Register in the series for only $390

Fern Richardson, MBA, PHEc Mon 9 am - 4 pm

1 session

MAV

register 428.1111 202.

2003 registeratatmetrocontinuingeducation.ca metrocontinuingeducation.ca • • 780.

780.

428.1111 • • 1.877.

1.877.

202.

2003

135

PROFESSIONAL DEVELOPMENT

Business&Management Business&Management

CONTINUED CONTINUED

Everyday Everyday Leadership: Leadership: Inspire, Inspire, Influence, Influence, Achieve!

Achieve!

Become the leader that you would want to follow. In today’s complex Become the leader that you would want to follow. In today’s complex workplaces, effective leadership requires trading in the old command-andworkplaces, effective leadership requires trading in the old command-andcontrol mindset for an updated approach to motivating and engaging people control mindset for an updated approach to motivating and engaging people at every level. Starting with the premise that everyone matters, learn how at every level. Starting with the premise that everyone matters, learn how to motivate generationally diverse teams, support people through transition, to motivate generationally diverse teams, support people through transition, offer coaching that’s both caring and honest, and encourage people to offer coaching that’s both caring and honest, and encourage people to talk with each other—not at each other—to turn workplace conflict into talk with each other—not at each other—to turn workplace conflict into collaboration. collaboration.

Today’s Administrative Professional

43000114 / $195 43000114 / $195 Nov 21 Nov 21

Tue 9 am - 4 pm Tue 9 am - 4 pm

1 session 1 session

MAV MAV

Effective Effective Minute Minute Taking Taking

COURSE COURSE SERIES SERIES Gain Gain marketable marketable skills skills and and a a new new level level of of confidence confidence with with training training targeted targeted to to your your profession. profession.

Register Register in in Leadership Leadership & & Professionalism Professionalism for Administrative Pros and for Administrative Pros and receive receive a a second second class class from from the the list list below below FREE! FREE!

Does the thought of taking minutes make you want to turn and run?

Does the thought of taking minutes make you want to turn and run?

Accurate and complete minutes are critical to the success of any business Accurate and complete minutes are critical to the success of any business meeting, but the task of writing them can be daunting. Learn how to meeting, but the task of writing them can be daunting. Learn how to produce concise, well-written minutes without breaking a sweat. We’ll produce concise, well-written minutes without breaking a sweat. We’ll cover the best strategies for summarizing key details and decisions, along cover the best strategies for summarizing key details and decisions, along with formatting and agendas. By the end of the class, your minutes will be a with formatting and agendas. By the end of the class, your minutes will be a valuable record and road map for your organization. valuable record and road map for your organization.

43000120 / $195 43000120 / $195 Nov 14 Nov 14

•• Assertiveness: Assertiveness: Communication Communication That That Works Works 55 •• Business Business Writing: Writing: Polish Your Polish Your Proofreading Proofreading 55 •• Effective Effective Minute Minute Taking Taking 66 •• Time Time Management Management Mastery Mastery 77

Fern Richardson, MBA, PHEc Fern Richardson, MBA, PHEc Tue 9 am - 4 pm Tue 9 am - 4 pm

1 session 1 session

MAV MAV

Empowering Empowering People People for Organizational for Organizational Success Success

Only Only $295! $295!

Why do people behave the way they do in groups and workplace settings?

Why do people behave the way they do in groups and workplace settings?

We’ll discuss organizational behaviour from the point of view of the We’ll discuss organizational behaviour from the point of view of the individual, organization and employer. Learn to manage conflict and individual, organization and employer. Learn to manage conflict and organizational politics to better accomplish goals, share experiences or solve organizational politics to better accomplish goals, share experiences or solve problems. We’ll also cover ways to empower employees, increase employee problems. We’ll also cover ways to empower employees, increase employee engagement and manage workplace diversity. Techniques can be used for engagement and manage workplace diversity. Techniques can be used for team projects, in volunteer organizations and even with family members. team projects, in volunteer organizations and even with family members.

An additional $25 materials fee applies to Time Management Mastery.

An additional $25 materials fee applies to Time Management Mastery.

Nov 10 Nov 10

Seats Seats are are limited. limited. Pitch Pitch it it to to your your boss boss today! today!

In In today’s today’s workplace, workplace, administrative administrative professionals professionals take take on on aa staggering array of responsibilities, from fixing the photocopier staggering array of responsibilities, from fixing the photocopier to to supporting supporting colleagues colleagues through through deadlines deadlines and and crises. crises. Often, Often, they serve as the information channel between management they serve as the information channel between management and and other other employees employees and and are are the the glue glue that that holds holds the the office office together.

Develop the leadership tools you need to together. Develop the leadership tools you need to excel excel in in this this demanding and invaluable role.

Fine-tune your communication demanding and invaluable role. Fine-tune your communication techniques techniques and and team-building team-building skills; skills; identify identify strategies strategies for for solving problems and managing conflict; and solving problems and managing conflict; and learn learn how how to to handle handle interruptions, set priorities and organize job responsibilities. interruptions, set priorities and organize job responsibilities.

43000119 / $295 43000119 / $295 Oct 18 - 19 Oct 18 - 19

43000096 / $195 43000096 / $195 Fri 9 am - 4 pm Fri 9 am - 4 pm

1 session 1 session

MAV MAV

Are you expected to be an HR expert? Do you spend hours on people-related Are you expected to be an HR expert? Do you spend hours on people-related issues and complicated employment laws and regulations? This plainissues and complicated employment laws and regulations? This plainlanguage class is designed for small to medium-sized business owners, language class is designed for small to medium-sized business owners, managers and supervisors who need to sharpen their HR knowledge and managers and supervisors who need to sharpen their HR knowledge and skills to solve day-to-day employment and people-management issues. Learn skills to solve day-to-day employment and people-management issues. Learn about HR best practices that lead to productive and engaged employees, and about HR best practices that lead to productive and engaged employees, and a positive workplace culture that aligns with your business goals. a positive workplace culture that aligns with your business goals.

43000105 / $195 43000105 / $195 Oct 24 Oct 24

MAV MAV

metro continuing education • S E P T E M B E R – D E C E M B E R 2 0 1 7 metro continuingDE education S E P •T E metro M B E R – continuing D E C E M B E R 2 0education 17 PROF ESSIONAL V E LO PM E• NT •

Ada Tai, MBA, CHRP Ada Tai, MBA, CHRP Tue 8:30 am - 4 pm Tue 8:30 am - 4 pm

Catherine Armstrong Catherine Armstrong Wed, Thu 9 am - 4 pm 2 sessions Wed, Thu 9 am - 4 pm 2 sessions

Jim Rowand Jim Rowand

HR HR Basics Basics Every Every Manager Manager Needs Needs to to Know Know

Leadership Leadership & & Professionalism Professionalism for Administrative for Administrative Pros Pros

611 44

Alexis Leclair Alexis Leclair

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1 session 1 session

MAV MAV

PROFESSIONAL DEVELOPMENT

Mastering Difficult Conversations Do you avoid tackling disagreements with your co-workers or manager?

Do you hesitate to give feedback to employees whose performance needs improvement? Turn conflict into collaboration by talking about sensitive topics in the right way. Evaluate your current conflict style and learn how to prepare for and approach difficult conversations with confidence. Come away with win-win strategies and tools to help make these conversations productive and positive for all involved.

43000131 / $195 / Materials: $30

Catherine Armstrong

Nov 1

1 session

Wed 9 am - 4 pm

MAV

Meetings are as useful as we make them. At their best, they allow us to create strong working partnerships to share information, exchange ideas and make well-balanced decisions. But too often, they fall short of their potential. Learn to get the most out of meetings by choosing the right style, attendees, timing, location and agenda. We’ll discuss how to encourage positive participation from those around the table, deal with conflict and difficult situations, bring meetings to a successful close and plan appropriate evaluation and followup.

Oct 23

Fern Richardson, MBA, PHEc Mon 9 am - 4 pm

1 session

MAV

Are you routinely expected to co-ordinate and manage projects at work, or plan personal projects at home? Whether you’re managing an office move, rearranging the filing system, revamping the company website or planning a family reunion, this class will help you keep organized and deliver your project successfully … without losing your mind in the process. Learn basic project management techniques and strategies, and become familiar with convenient planning tools and templates. Please bring a project to work on in class.

Nov 16

Read Fenton, BSc, MBA Thu 9 am - 4 pm

43000132 / $195

1 session

MAV

Catherine Armstrong Mon 9 am - 4 pm

1 session

MAV

Time Management Mastery Successful people understand that time is a precious resource that must be used effectively to achieve goals. Using an assessment tool, learn about your strengths and weaknesses in time management and work-life balance.

Learn how to increase your own personal productivity without working harder or longer; how to become more organized so you feel less stress; and how to manage commitments, emails, incoming and outgoing calls, and decisions efficiently. Apply the principles of time management and become a true master of your time.

43000009 / $195 / Materials: $25 Nov 7

Project Management 101

43000130 / $195

You’ve been promoted to supervisor. Now what? This class provides basic tools to help you make a smooth transition into this pivotal role. Discuss the general functions and responsibilities of a supervisor and the leadership skills necessary to build a strong team. Get tips on how to supervise your peers and friends, as well as how to delegate day-to-day work in a way that keeps employees engaged and motivated. Whether you’re a new supervisor or simply looking to expand and enhance your supervisory skills, this interactive class will help you lead and manage with confidence.

Oct 30

Meetings That Work!

43000121 / $195

Stepping Up to Supervisor

Tue 9 am - 4 pm

Fern Richardson, MBA, PHEc 1 session

MAV

REGISTER & SAVE Register for two or more Business & Management classes or send two or more employees — and receive a 10% discount!

Call 780.428.1111 when registering to receive the discount.

register 428.1111 202.

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Business&Management Business&Management

CONTINUED CONTINUED

ALL ALL NEW NEW CLASSES CLASSES

Grow Your Business with Online Marketing In In today’s today’s digital digital world, world, your your startup startup or or small small business business must must have have an an effective effective online online marketing marketing strategy—if strategy—if you you want want to to keep keep up up with with the the competition, competition, you you can’t can’t afford afford not not to to be be online! online!

Our Our new new digital digital marketing marketing classes classes will will help help you you showcase showcase your your brand, brand, get get and and keep keep customers, customers, and increase website traffic to help boost your bottom line. and increase website traffic to help boost your bottom line.

Plug Plug Into Into Your Your Market Market with with LinkedIn LinkedIn

NOTE: Basic computer skills are required for these classes.

NOTE: Basic computer skills are required for these classes.

Build Build a a Website Website That That Gets Gets Results Results

An effective business website is the cornerstone of your online An effective business website is the cornerstone of your online marketing strategy. Whether you’re looking to create a new website marketing strategy. Whether you’re looking to create a new website or improve the one you have, this class is for you. Discuss branding, or improve the one you have, this class is for you. Discuss branding, visual identity, website architecture and lead magnets. Learn how to visual identity, website architecture and lead magnets. Learn how to write an impactful About page and incorporate valuable list-building write an impactful About page and incorporate valuable list-building features. You’ll also receive a constructive critique of your current features. You’ll also receive a constructive critique of your current website in class. website in class.

Prerequisite(s): Some social media experience Prerequisite(s): Some social media experience 43000125 / $99 43000125 / $99 Oct 25 Oct 25

Wed 9 am - 12 pm Wed 9 am - 12 pm

Katie Pearse Katie Pearse 1 session 1 session

MAV MAV

Do-It-Yourself Do-It-Yourself SEO: SEO: Boost Boost Your Your Google Google Ranking Ranking

Is your website search-engine friendly? Does it place high on the Is your website search-engine friendly? Does it place high on the Google results page when you do a search on your company’s Google results page when you do a search on your company’s keywords? If you want to boost traffic to your website, improving your keywords? If you want to boost traffic to your website, improving your Google ranking is a good place to start. Learn the basics of search Google ranking is a good place to start. Learn the basics of search engine optimization. Find out what Google is looking for—and what it engine optimization. Find out what Google is looking for—and what it isn’t—to help move your website to the top. isn’t—to help move your website to the top.

43000126 / $99 43000126 / $99 Oct 25 Oct 25

Wed 1 pm - 4 pm Wed 1 pm - 4 pm

Katie Pearse Katie Pearse 1 session 1 session

The most business-oriented of the social media platforms, LinkedIn The most business-oriented of the social media platforms, LinkedIn connects you to a community of professionals just waiting to hear connects you to a community of professionals just waiting to hear about your small business. It can be especially useful to consulting about your small business. It can be especially useful to consulting businesses for building brand awareness and driving leads. Learn to businesses for building brand awareness and driving leads. Learn to design an engaging LinkedIn business profile with text, images, links design an engaging LinkedIn business profile with text, images, links and referrals. Optimize your profile with keywords and phrases, and and referrals. Optimize your profile with keywords and phrases, and engage your target audience with articles or posts. By putting these engage your target audience with articles or posts. By putting these features to work, you’ll unlock LinkedIn’s full potential as a social features to work, you’ll unlock LinkedIn’s full potential as a social media marketing tool. media marketing tool.

Prerequisite(s): Basic experience with a current LinkedIn account Prerequisite(s): Basic experience with a current LinkedIn account 43000129 / $99 43000129 / $99 Oct 28 Oct 28

811 66

Fri 9 am - 4:30 pm Fri 9 am - 4:30 pm

43000128 / $99 43000128 / $99 Nov 4 Nov 4

Sat 9 am - 12 pm Sat 9 am - 12 pm

Katie Pearse Katie Pearse 1 session 1 session

MAV MAV

MAV MAV

OUR OUR INSTRUCTORS INSTRUCTORS Katie Pearse built an award-winning, multimillion-dollar cleaning Katie Pearse built an award-winning, multimillion-dollar cleaning business using online marketing only. Known now as the Maid business using online marketing only. Known now as the Maid Mentor, Katie works as a business coach and professional online Mentor, Katie works as a business coach and professional online communications consultant. communications consultant.

Ken Glover is a LinkedIn master. As a recruitment specialist, he Ken Glover is a LinkedIn master. As a recruitment specialist, he has honed his LinkedIn expertise by helping countless job seekers has honed his LinkedIn expertise by helping countless job seekers establish an effective online presence. Don’t miss his insights on how establish an effective online presence. Don’t miss his insights on how to make LinkedIn work for you as an online marketing tool. to make LinkedIn work for you as an online marketing tool.

Katie Pearse Katie Pearse 1 session 1 session

MAV MAV

With over a billion emails sent each day, the inbox of your standard With over a billion emails sent each day, the inbox of your standard consumer is bulging with marketing messages and competitive subject consumer is bulging with marketing messages and competitive subject lines. Find the key to making your promotional emails stand out. lines. Find the key to making your promotional emails stand out.

Learn how to entice and charm subscribers into taking action. Digital Learn how to entice and charm subscribers into taking action. Digital newsletters and email analytics like open rates and unsubscribes will newsletters and email analytics like open rates and unsubscribes will also be covered. also be covered.

Step up your business game by getting active on Instagram. Implement Step up your business game by getting active on Instagram. Implement a visual marketing strategy to convey what copy can’t, and quickly see a visual marketing strategy to convey what copy can’t, and quickly see a surge in followers. Then, cultivate these potential customers with a surge in followers. Then, cultivate these potential customers with content that promotes your business. Learn how to plan your posts, content that promotes your business. Learn how to plan your posts, design share-worthy graphics, use hashtags and cross-post to other design share-worthy graphics, use hashtags and cross-post to other social media channels like Facebook and Twitter. Please bring your social media channels like Facebook and Twitter. Please bring your smartphone to class. smartphone to class.

Prerequisite(s): Basic experience with an Instagram account Prerequisite(s): Basic experience with an Instagram account Nov 3 Nov 3

1 session 1 session

Tune Tune Up Up Your Your Email Marketing Email Marketing Strategy Strategy

Enhance Enhance Your Your Social Social Media Media Presence Presence with Instagram with Instagram

43000127 / $195 43000127 / $195

Sat 9 am - 1 pm Sat 9 am - 1 pm

Ken Glover Ken Glover

MAV MAV

metro continuing education • S E P T E M B E R – D E C E M B E R 2 0 1 7 metro continuingDE education S E P •T E metro M B E R – continuing D E C E M B E R 2 0education 17 PROF ESSIONAL V E LO PM E• NT •

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Computers&Technology Computers&Technology FEATURED CLASSCLASS FEATURED

Working WithWith Windows 10/10.1 Working Windows 10/10.1

Like timeLike andtime tide,and technology rolls onward and sooner tide, technology rolls… onward … and sooner or later, we need to keep pace.

If you’ve been putting the off the or later, we need to keep pace. If you’ve beenoff putting transitiontransition to Windows 10, now is your chance to get a handle to Windows 10, now is your chance to get a handle on this new interface in a supportive, hands-onhands-on environment— on this new interface in a supportive, environment— before Windows 7 becomes obsolete.

You’ll learn tipslearn and tips and before Windows 7 becomes obsolete. You’ll tricks fortricks getting mostthe outmost of Windows 10’s new10’s features, forthe getting out of Windows new features, includingincluding the current version of Internet Explorer, Cortana the current version of Internet Explorer, (your Cortana (your personal personal assistant), control panel andpanel network assistant), control and options, network and options, and file and folder management.

By the end class, you’ll be you’ll be file and folder management.

Byofthetheend of the class, navigating Windows 10 with confidence. navigating Windows 10 with confidence.

Prerequisite(s): Basic keyboarding and mouse control skills.

Prerequisite(s): Basic keyboarding and mouse control skills.

47130110 / $195 / Manual: $20 47130110 / $195 / Manual: $20 Oct 3

Oct 3

Christopher Guay Christopher Guay

Tue 9 am - 3:30 pm 1 session MAV Tue 9 am - 3:30 pm 1 session

MAV

NOTE: Computer trainingtraining offered at Metro “ThisNOTE: course provides the student with awith Computer offered atisMetro is a “ThisMicrosoft course provides the student taught using 2016 and the Windows using Microsoft 2016 and the Windows solidtaught foundation of the Windows 10/10.1 solid foundation of the Windows 10/10.1 10/10.110/10.1 platform. platform.

ABSOLUTE BEGINNERS ABSOLUTE BEGINNERS

platform, which which is valuable to havetounder platform, is valuable have under one’s belt prior to enrolling in any of one’s belt prior to enrolling in any of Metro’s Microsoft courses.”

Metro’s Microsoft courses.”

Computer Essentials Basics: Scared Stiff Stiff Computer Essentials Basics: Scared

— Chris— Guay, instructor Scared to turn on a computer? This absolute beginner’s course will teach ChrisMetro Guay,computer Metro computer instructor Scared to turn on a computer? This absolute beginner’s course will teach you the basics, from logging on and using mouse controls and desktop you the basics, from logging on and using mouse controls and desktop toolbars to managing and searching for files and folders. Discover how toolbars to managing and searching for files and folders. Discover how to create, view, edit, save and print documents. You’ll also change fonts to create, view, edit, save and print documents. You’ll also change fonts and styles, use formatting tools and learn to browse the Internet. Most and styles, use formatting tools and learn to browse the Internet. Most MICROSOFT APPLICATIONS importantly, you’ll gain the confidence necessary to make efficient use of MICROSOFT APPLICATIONS importantly, you’ll gain the confidence necessary to make efficient use of your computer. your computer.

Prerequisite(s): Basic keyboarding skills Prerequisite(s): Basic keyboarding skills

47130001 / $395 / Manual: $20 47130001 / $395 / Manual: $20

Christopher Guay Christopher Guay NOTE: All Microsoft training offered at Metro is taught

Sep 27 - 29 Wed, Thu, Fri 9 am - 3:30 pm 3 sessions MAV Sep 27 - 29 Wed, Thu, Fri 9 am - 3:30 pm 3 sessions

Computer Essentials BasicsBasics Computer Essentials

MAV

NOTE: All Microsoft training offered at Metro is taught using version 2016 and theand Windows 10/10.1 10/10.1 platform. using version 2016 the Windows platform.

Office Level 1

Office Level 1 Grasp the fundamentals of Windows in this beginner’s course. Learn how Grasp the fundamentals of Windows in this beginner’s course. Learn howA fast and easy way to learn the basics of Microsoft Office: Word, Excel and to create Word documents and Excel spreadsheets, how to find your way A fast and easy way to learn the basics of Microsoft Office: Word, Excel and to create Word documents and Excel spreadsheets, how to find your way PowerPoint.

Learn to create, edit and format a document in Word; edit and around the Internet, and the ins and outs of sending and receiving emails.

PowerPoint. Learn to create, edit and format a document in Word; edit and around the Internet, and the ins and outs of sending and receiving emails.use formulas, functions and ranges in Excel; and create presentations, work use formulas, functions and ranges in Excel; and create presentations, work Prerequisite(s): Basic keyboarding and mouse control skills Prerequisite(s): Basic keyboarding and mouse control skills with views, and insert images and objects in PowerPoint. with views, and insert images and objects in PowerPoint.

47130003 / $395 / Manual: $20 Christopher Guay Prerequisite(s): Windows knowledge (Working With Windows 10/10.1 is 47130003 / $395 / Manual: $20 Christopher Guay Prerequisite(s): Windows knowledge (Working With Windows 10/10.1 is recommended) Oct 11 - 13 Wed, Thu, Fri 9 am - 3:30 pm 3 sessions MAV recommended) Oct 11 - 13 Wed, Thu, Fri 9 am - 3:30 pm 3 sessions MAV 47130051 / $395 / Manual: $20 47130051 / $395 / Manual: $20

Christopher Guay Christopher Guay

Oct 4 - 6

Wed, Thu, Fri 9 am - 3:30 pm 3 sessions MAV Oct 4 - 6 Wed, Thu, Fri 9 am - 3:30 pm 3 sessions Nov 15 - 17 Wed, Thu, Fri 9 am - 3:30 pm 3 sessions MAV Nov 15 - 17 Wed, Thu, Fri 9 am - 3:30 pm 3 sessions

register at metrocontinuingeducation.ca • 780. 428.1111 • 1.877. 202. 2003 19 register 428.1111 202.

2003 registeratatmetrocontinuingeducation.ca metrocontinuingeducation.ca • • 780.

780.

428.1111 • • 1.877.

1.877.

202.

2003

MAV MAV

199

PROFESSIONAL DEVELOPMENT

Computers&Technology CONTINUED NEW FORMAT

Excel Level 1 & 2 (Fast Track) The Fast Track format is designed specifically for those learners who identify themselves as savvy computer users and who are able to pick up computer functions/applications quite quickly.

The overall pace of this class will be faster than the regular Excel three-day format and less time will be spent on exercises and examples.

Excel Level 1 (Fast Track) 47130111 / $295 / Manual: $20

Office Level 2

Oct 18 - 19

Enhance your understanding of two prominent Microsoft Office applications, Word and Excel, and also spend a day examining Microsoft’s database application, Access. In Word, learn referencing tools such as tables of contents, fields, mail merges and advanced graphics tools. In Excel, discover advanced functions, filters, data analysis tools, tables and charts. In Access, learn about simple databases, including how to query data, create relationships between tables and create reports based on the data.

Nov 28 - 30

Tue, Wed, Thu 9 am - 3:30 pm

47130112 / $295 / Manual: $20 Nov 9 - 10

MAV

Thu, Fri 9 am - 3:30 pm

Christopher Guay 2 sessions

MAV

See course descriptions below.

Christopher Guay 3 sessions

2 sessions

Excel Level 2 (Fast Track)

Prerequisite(s): Office Level 1 47130083 / $395 / Manual: $20

Wed, Thu 9 am - 3:30 pm

Christopher Guay

MAV

Publisher

Excel Level 1

Publisher is an invaluable cost-saving program! With Publisher you can create professional newsletters, brochures, business cards, postcards, flyers and more for print, email and the web. Learn how to create a publication from scratch or use one of the hundreds of business and personal designs available in Publisher.

This course covers basic spreadsheet techniques such as data entry, editing, creating formulas, range editing, using functions, printing and making charts. Additional topics include enhanced formatting and the error-checking feature. Relaxed pace.

Prerequisite(s): Windows knowledge (Working With Windows 10/10.1 is recommended) 47130058 / $195 / Manual: $30 Oct 30

Mon 9 am - 3:30 pm

Christopher Guay 1 session

Prerequisite(s): Windows knowledge (Working With Windows 10/10.1 is recommended) 47130049 / $395 / Manual: $20 Oct 25 - 27

Wed, Thu, Fri 9 am - 3:30 pm

Christopher Guay 3 sessions

MAV

MAV

Excel Level 2 Instructor: Chris Guay For 15 years Chris has used his extensive experience in design, delivery and curriculum development for multiple levels of computer programs to provide quality training to government, private companies, industry and individuals.

Chris is a hands-on instructor who is able to teach to participants with varying levels of computer knowledge and experience. His instructional style enables participants to gain information and apply it immediately.

12 0

Learn how to work with and compare data information within spreadsheets using filters, data ranges, macros, pivot tables, and scenario and conditional formatting features. Perform numerical calculations with named cells, 3-D referencing, linking and the use of advanced functions. Relaxed pace.

Prerequisite(s): Excel Level 1 47130056 / $395 / Manual: $20 Nov 20 - 22

metro continuingDE education S E P •T E metro M B E R – continuing D E C E M B E R 2 0education 17 PROF ESSIONAL V E LO PM E• NT •

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Mon, Tue, Wed 9 am - 3:30 pm

Christopher Guay 3 sessions

MAV

ADOBE APPLICATIONS 47130108 / $89 Oct 24

Tue 6:30 pm - 9:30 pm

Introduction to Adobe Illustrator

Linda Hoang 1 session

HA

Need to quickly create beautiful designs that can go anywhere, from print to Twitter for Beginners web? Illustrator allows you to capture your inspiration using vector shapes, Tweetingeffects is not just the birds anymore!

If youyou want to learn find out Twitter colours, andfor typography.

In this course, will thewhat essentials is to use it, this class willprogram give youand thehow basics. a Twitter profile of and this how industry-standard design youCreate can use it for design in class, and learn how anda what to or tweet, to use hashtags and how to work, drafting, enhancing resumé evenhow creating movies and animation. engage with your community online. You’ll tweet text, photos, links, videos 47130102 / $395 class. Please bring your smartphone to class.

Derek Yadlowski and more during Sep 26 - Oct 24 47130106 / $89

Tue 6:30 pm - 9:30 pm

5 sessionsLinda Hoang VIC

Nov 15

Wed 6:30 pm - 9:30 pm

1 session

HA

Introduction to Adobe Photoshop

Instagram for Beginners If you believe that a picture’s worth a thousand words, Instagram is the social media platform you’ve been looking for. In this hands-on beginnerlevel course, you’ll develop an Instagram profile and learn how and what to share on Instagram, as well as how to use hashtags. We’ll also cover smartphone photography tips and tricks, post Instagram photos and engage with the local Instagram community during the class. Please bring your smartphone to class.

47130107 / $89 Dec 7

Linda Hoang Thu 6:30 pm - 9:30 pm

1 session

HA

REGISTER & SAVE

Whether you’re looking to enhance personal photos and restore register precious at metrocontinuingeducation.ca • 780. 428.1111 • 1.877. 202. 2003 memories or alter photos for professional applications in marketing or design, Adobe Photoshop is the tool for the job. Come learn the essentials Register for two or more Computers & of this powerful photo-manipulation software.

47130101 / $395 Nov 16 - Dec 14

Derek Yadlowski Thu 6:30 pm - 9:30 pm

5 sessions

TBD

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Technology classes or send two or more employees — and receive a 10% discount!

Call 780.428.1111 when registering to receive the discount.

CONNECT WITH TECHNOLOGY Social Media Overview Not sure which social media platform is right for you—or if these networks are even something you want to get into? Before diving into one of Metro’s more in-depth social media classes, come learn what’s what in the world of social media. This class will give you a broad overview of the current major platforms, including Facebook, Twitter, Instagram, Snapchat and LinkedIn. We’ll discuss what each does and why you might choose one over the other, along with best practices for making the most of the social media experience. Beginner level.

47130105 / $89 Oct 11

Linda Hoang Wed 6:30 pm - 9:30 pm

1 session

#MetroMoment visit our website for enews signup

HA

Facebook for Beginners The time has come: you’re ready to get on Facebook. This hands-on course will guide you in developing a Facebook profile and give you a better understanding of what to share and how to engage others on Facebook. You will post photos, videos, links and more during the class. Please bring your smartphone to class.

47130108 / $89 Oct 24

Linda Hoang Tue 6:30 pm - 9:30 pm

1 session

HA

Twitter for Beginners Tweeting is not just for the birds anymore! If you want to find out what Twitter is and how to use it, this class will give you the basics. Create a Twitter profile in class, and learn how and what to tweet, how to use hashtags and how to engage with your community online. You’ll tweet text, photos, links, videos and more during class. Please bring your smartphone to class.

47130106 / $89 Nov 15

Metro Continuing Education

Instagram for Beginners loves to hear about and see the If you believe that a picture’s results worth a thousand words, Instagram of the new skills you’veis the social media platform you’ve developed been looking for.

In thisour hands-on beginnerduring classes. level course, you’ll develop an Instagram profile and learn how and what to share on Instagram, as well as how to use hashtags. We’ll also cover #MetroMoment smartphone photography tipsOur and tricks, post Instagramcustom photos and engage hashtag allows us toPlease easilybring find, with the local Instagram community during the class. your smartphone to class. share and brag about your 47130107 / $89 Dec 7

accomplishments.

Thu 6:30 pm - 9:30 pm

See you online!

Linda Hoang 1 session

HA

Linda Hoang Wed 6:30 pm - 9:30 pm

1 session

HA

register 428.1111 202.

2003 registeratatmetrocontinuingeducation.ca metrocontinuingeducation.ca • • 780.

780.

428.1111 • • 1.877.

1.877.

202.

2003

21 11

PROFESSIONAL DEVELOPMENT

The time has come: you’re ready to get on Facebook. This hands-on course will guide you in developing a Facebook profile and give you a better understanding of what to share and how to engage others on Facebook. You will post photos, videos, links and more during the class. Please bring your smartphone to class.

PROFESSIONAL DEVELOPMENT

Registration Information Ways to Register: NOTE: Content in this calendar is accurate as of July 2017.

Course dates, times and prices are subject to change. Visit our website for up-to-date information.

ONLINE

metrocontinuingeducation.ca

metrocontinuingeducation.ca

BY PHONE

Who Can Take a Metro Class?

780.428.1111 / toll-free 1.877.202.2003

Unless otherwise indicated, Adult Continuing Education Program classes are designed for adult learners (over 18).

IN PERSON

Fees & Payments

Monday – Friday, 8:30 am – 4:30 pm Metro Continuing Education 7835 - 76 Avenue NW Edmonton, Alberta

Prices in this calendar replace all those previously published.

Class fees must be paid at the time of registration.

We are unable to accept postdated cheques. Cheques returned due to non-sufficient funds (NSF) will be subject to a $25 service charge and will result in cancellation of the registration.

Refund Policies • Metro reserves the right to cancel any class. A full refund will be issued for all cancelled classes.

• To withdraw or transfer from a class for a refund, please notify Metro‘s Customer Service office at least two full business days prior to the start date of your class. After that time, transfers are not possible.

Closure Dates Metro Registration & Customer Service will be closed on the following six days: Sep 4 / Oct 9 & 20 / Nov 27 / Dec 25 & 26

Customer Satisfaction Your satisfaction is our highest priority. If at any time you are not fully satisfied with your class, site or instructor, call 780.428.1111.

connect with us @metroconed visit our website for enews signup

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Canada-Alberta Job Grant

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HA Harry Ainlay School 4350 - 111 Street NW MAV Metro Avonmore Metro Continuing Education 7835 - 76 Avenue NW QE Queen Elizabeth School 9425 - 132 Avenue NW VIC Victoria School of the Arts 10210 - 108 Ave NW TBD Location To Be Determined

register at metrocontinuingeducation.ca • 780. 428.1111 • 1.877. 202. 2003

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BOOKKEEPING CERTIFICATE

2

FOCUS WORKPLACE SKILLS & TRAINING

COMMUNICATE TIME MANAGEMENT MASTERY

7

5