OCTOBER 16-19, 2012 MCCORMICK PLACE C H I C AG O, I L U SA issa.com/show
OCTOBER 16-19
2012
new opportunities www.issa.com OCTOBER 16-19, 2012 more business CHICAGO, IL • USA NORTH AMERICA
NORTH AMERICA
OCTOBER 16-19, 2012
CHICAGO • USA
THE 2012 ISSA/INTERCLEAN TRADE SHOW AND ISSA CONVENTION
FOODSERVICE DISTRIBUTOR HIGHLIGHTS
Turn Accidental Sales Into Strategic Profit Only 7% of food service distributors are fully servicing their customers’ cleaning needs. If you want to avoid leaving money on the table, attend the one event that helps you capture a piece of the $23 billion janitorial/sanitation (jansan) supply market. Growing concerns about public health are fueling a desire to increase appearance and reassure patrons that they are dining in a healthy environment. Industry experts can help your team leverage these trends and many more to create greater account penetration, when you attend ISSA/INTERCLEAN North America, the one show focused on cleaning products and services.
Everything You Need in One Week ISSA, the worldwide cleaning industry association, can help you understand the nuances of customers’ jansan needs. The ISSA/INTERCLEAN exhibition—rated one of the top 100 in North America—brings together the leading manufacturers of every cleaning product category for your convenience. You’ll also find a variety of: • Foodservice disposables • Warewash supplies • Contamination control products • Soaps and hand sanitizers • Paper products and dispensers • Pest control products • Safety equipment
TO HEAR WHAT OTHER DISTRIBUTORS SAY ABOUT ISSA/INTERCLEAN, GO TO ISSA.COM/SHOW.
• Waste management solutions • And much more! See a full list at issa.com/exhibitors or in the show app available at issa.com/app.
register at issa.com/fsd and save!
A Crash Course: Seminars for Foodservice Distributors The ISSA Convention Seminars feature more than 45 topics that provide a crash course in understanding your customers’ cleaning concerns. Learn the hot buttons, the latest trends to leverage, and the role cleaning plays in foodservice and hospitality customer success. Sessions specifically of interest if you’re selling more and more jansan products to your current accounts include: • More Than Supplies: Increase Value and Achieve Success • Foodservice Safety and Sanitation • High-Profit Selling: Win the Sale Without Compromising on Price • The Importance of Cleaning and Disinfecting for Your Customers’ Safety and Satisfaction • Understanding Cleaning Times and Work Assignments • A New Tool for Evaluating Cleaning Products • Cleaning: An Investment in Health and Safety, Not a Cost to Minimize • Meet the Pros: Get Answers to Your Specific Questions • Listen Up! Your Customers Are Talking! (Customer Panel) • You’re Selling, But Are Customers Buying? • Green Cleaning University Workshop
Advanced Distributor Program: High-Level Education Just for You The Advanced Distributor Program, Tuesday, October 15, provides a variety of high-level sessions for executive management from any distributor category: • Economic indicators and strategic planning advice • Building an effective sales force • Branch management tips • How to position cleaning products as a bottom-line benefit To learn more or register, go to issa.com/show. Or download the mobile app at issa.com/app.
About ISSA As the leading trade association for the cleaning industry worldwide, ISSA represents a membership of more than 6,000 distributor, manufacturer, building service contractor, in-house service provider, and associated service members. ISSA offers the industry’s largest cleaning shows, business tools, educational products, industry standards, technology, legislative and regulatory services, and publications that specifically focus on the professional cleaning industry. For more information, visit issa.com.
ISSA CONVENTION SEMINAR SCHEDULE-AT-A-GLANCE l l l
Advanced Distributor Program Social Media and Technology Health, Safety, and the Environment
SESSION TIME
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Facility Management Leadership and Management Sales and Marketing Strategies
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Operations and Process Improvement
TRACK
Featured Sessions Trade Show Floor Education Workshops and Special Events (not included in seminar registration)
SESSION/EVENT
MONDAY, OCTOBER 15 1:00 p.m.-5:00 p.m.
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CIMS: ISSA Certification Expert (I.C.E.) Workshop Part 1
3:30 p.m.-5:30 p.m.
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Manufacturer Representatives Forum and Reception—Hyatt Regency Chicago
6:30 p.m.-9:30 p.m.
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Co-sponsored by ISSA Manufacturer Representatives’ Council, MRA, and ProTeam, Inc.
, Windy City Texas Hold Em Tournament—Hyatt Regency Chicago
TUESDAY, OCTOBER 16 8:00 a.m.-12:00 p.m.
8:30 a.m.-12:00 p.m.
8:30 a.m.-9:30 a.m.
9:45 a.m.-10:45 a.m.
11:00 a.m.-12:00 p.m.
12:15 p.m.-1:15 p.m.
1:30 p.m.-5:30 p.m.
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Green Cleaning University Workshop
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Advanced Distributor Program: Decisive Actions for an Uncertain Economy
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Strategic Planning: Rethink Your Business and Prepare for Takeoff
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Industry Career Coach: The Impact of Mergers and Acquisitions
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Bulletproof Your Bottom Line: Interactive Training to Secure Information
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Lunch and Learn: The Importance of Cleaning and Disinfecting for Your Customers’ Safety and Satisfaction Sponsored by Procter & Gamble Professional
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Understanding Cleaning Times and Work Assignments Sponsored by ProTeam, Inc.
IICRC Basic Skills Carpet Care Program Sponsored by Windsor Industries CIMS: I.C.E. Renewal Workshop: How to Sell With I.C.E. CIMS: ISSA Certification Expert (I.C.E.) Workshop Part 2 Sponsored by Sanitary Maintenance
More Than Supplies: Increase Value and Achieve Success LEED-EBOM: A 2012 Update The Social Media Sales Revolution Changing the Way the World Views Cleaning Advanced Distributor Program: Building and Managing an Effective Sales Force Predictions 2013: Elections, Economy, Metrics, and More Measure, Manage, and Improve Operations Sponsored by Housekeeping Solutions High Quality and Health at 10,000 Sq. Ft./Hr. Thieves, Hackers, and Facebook Attackers: An Overview of Data Defense You’ve Committed to Biobased. . . Now What? Advanced Distributor Program: Branch Operations and Management Sponsored by Young Executive Society
Recruit and Hire the Right People Sponsored by Contracting Profits Defining “Clean” for K-12 Sponsored by Kaivac Preserving Your Business for the Next Generation
IICRC Basic Skills Hard Floor Care Program
register at issa.com/fsd and save!
Sessions and events have been listed in chronological order and color-coded by track for your convenience.
SESSION TIME
For more details, download the mobile app or visit issa.com/schedule.
TRACK
SESSION/EVENT
TUESDAY, OCTOBER 16
1:30 p.m.-2:30 p.m.
2:45 p.m.-3:45 p.m.
4:00 p.m.-5:00 p.m.
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Advanced Distributor Program: Value of Cleaning—Defining an Industry Outcome CIMS: The Professional Standard for Clean, Healthy, and Sustainable Facilities A New Tool for Evaluating Cleaning Products Turn Around Turnover: Keeping the Best Employees Cleaning: An Investment in Health and Safety, Not a Cost to Minimize SEO 101: Tips for Max Results Advanced Distributor Program: K-12 Schools: Drivers and Trends Listen Up! Your Customers Are Talking You’re Selling, But Are Customers Buying? The Business of You! Balance Your Life and Double Your Productivity Performance Management: Steps to Quality Service Innovation and Entrepreneurship, The Right Marketing Mix High-Profit Selling: Win the Sale Without Compromising on Price Stand out in a Crowded Green Market With Transpare™ Meet the Pros: Get Answers to Your Specific Questions Purchaser Primer: Getting What You Need Time Management and Getting Organized Create a Culture of Sustainability: Save Green by Going Green
WEDNESDAY, OCTOBER 17 8:30 a.m.-9:45 a.m. 10:30 a.m.-11:15 a.m. 11:30 a.m.-12:15 p.m. 12:30 p.m.-1:15 p.m. 1:30 p.m.-2:15 p.m. 2:30 p.m.-3:15 p.m. 3:30 p.m.-4:15 p.m.
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ISSA FEATURED SESSION: One Team—One Brand Process Cleaning for Healthy Schools/Facilities Brought to you by IEHA Foodservice Safety and Sanitation Four Steps to Floor Care and Maintenance K-12: Your Business Case for Better Funding The Power of Positive Presence: Ca$h In Your Idea$ What Can WBE Certification Do for You?
THURSDAY, OCTOBER 18 ISSA KEYNOTE ADDRESS: The Voice of a Generation
12:30 p.m.-1:15 p.m.
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1:30 p.m.-2:15 p.m.
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ISSA FEATURED SESSION: Leadership and Business: How to Be a Point Guard for Your Company
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Trade Show Floor Happy Hour and Innovation Award Presentation
8:30 a.m.-9:45 a.m. 10:30 a.m.-11:15 a.m. 11:30 a.m.-12:15 p.m.
4:30 p.m.-5:30 p.m.
Put the Pro in Professionalism Sourcing Green: Insights From Industry Leaders Update on the Growing Residential Cleaning Industry Brought to you by ARCSI
FRIDAY, OCTOBER 19 10:15 a.m.-11:15 a.m.
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ISSA FEATURED SESSION: The Vision Behind a Customer-Focused Culture
SHOW HIGHLIGHTS Exhibitor Matching: Hone in on the exhibitors who have the products your customers are asking for with a targeted list of companies that match your needs. Plus, request appointments right from your registration confirmation. Food Service Pavilion: Examine a wide range of foodservice-related products and services in this dedicated section of the trade show floor. Education on the Show Floor: Visit the ISSA Education Theater for continued education, including Wednesday’s foodservice seminar. Innovation Showcase: If cleaning products all seem the same to you, browse the 2012 entries for the ISSA Innovation Award to find the major standouts. Each year, distributors and customers vote on the most-valued and cutting-edge cleaning products and solutions that are new on the market. New Exhibitor Pavilion: Find first-time exhibitors and their innovative offerings in one spot.
For more details on the show highlights, go to issa.com/show.
ISSA FEATURED SESSIONS Register at www.issa.com/register to access these special sessions. ISSA Keynote Address: Tom Brokaw THE VOICE OF A GENERATION Thursday, October 18, 8:30 a.m.–9:45 a.m. Legendary American news icon Tom Brokaw will provide in-depth analysis of the important economic, political, and social issues in the headlines —and the people behind them.
B.J. Armstrong LEADERSHIP AND BUSINESS: HOW TO BE A POINT GUARD FOR YOUR COMPANY Thursday, October 18 1:30 p.m.–2:15 pm.
Scott Deming ONE TEAM—ONE BRAND
Wednesday, October 17 8:30 a.m.–9:45 a.m.
Janelle Brittain THE VISION BEHIND A CUSTOMER-FOCUSED CULTURE Friday, October 19 10:15 a.m.–11:15 a.m.
register at issa.com/fsd and save!
TRADE SHOW AND CONVENTION SEMINAR SCHEDULE MONDAY, OCTOBER 15: Preshow Special Events 1:00 p.m.–9:30 p.m.
TUESDAY, OCTOBER 16: ISSA Convention Seminars 8:00 a.m.–5:00 p.m.
WEDNESDAY, OCTOBER 17:* ISSA Featured Session 8:30 a.m.–9:45 a.m. ISSA Convention Seminars 10:30 a.m.–4:15 p.m. Exhibit Hours 10:00 a.m.–5:30 p.m.
THURSDAY, OCTOBER 18:* ISSA Keynote Address 8:30 a.m.–9:45 a.m. ISSA Convention Seminars 10:30 a.m.–1:15 p.m. ISSA Featured Session 1:30 p.m.–2:15 p.m. Exhibit Hours 10:00 a.m.–4:30 p.m.
FRIDAY, OCTOBER 19:*
ISSA Featured Session and Best Customer Service Awards 10:15 a.m.–11:15 a.m. Exhibit Hours 9:00 a.m.–1:00 p.m. *Exhibit days are October 17–19, 2012.
REGISTRATION, HOTEL, AND TRAVEL INFORMATION All registered attendees gain access to the exhibit hall, featuring more than 650 exhibitors and service providers, as well as the ISSA Keynote Address by news icon Tom Brokaw. But that’s just the beginning. The week also includes the popular ISSA Convention Seminars— featuring the industry’s most comprehensive educational program available, all at a fraction of the cost you’ll find anywhere else. Additional certification and technical workshop details are available at issa.com/schedule.
Registration Fees TRADE SHOW
Trade show fee includes entry to the exhibit hall and keynote address featuring Tom Brokaw on Thursday, October 18. • ISSA member: $50* • Nonmember company**
Optional Events , WINDY CITY TEXAS HOLD EM TOURNAMENT $125/player CIMS: ISSA CERTIFICATION EXPERT (I.C.E.) WORKSHOP ISSA MEMBER: $995 GREEN CLEANING WORKSHOP $359 IICRC BASIC SKILLS CARPET CARE PROGRAM $119 LUNCH AND LEARN
$29
UNDERSTANDING CLEANING TIMES AND WORK ASSIGNMENTS WORKSHOP $149 IICRC BASIC SKILLS HARD FLOOR CARE PROGRAM
$119
(except manufacturers):
$650 per company, plus $50 per person • ISSA membership fees are waived for firsttime attendees. Register at issa.com/fsd for this discount and other savings. * ISSA membership is on a company basis. If you are not sure whether or not your company is an ISSA member, contact ISSA at 847-982-0800. ** The nonmember company fee can be applied toward ISSA membership.
ISSA CONVENTION SEMINARS
ISSA Convention Seminar fee includes all educational sessions except separate-fee workshops. • ISSA member: $95 • Nonmember: $195
First-Time Attendees Save More Than $500! To take advantage of exceptional savings— including free ISSA membership—go to issa.com/fsd.
Registration Hours MONDAY, OCTOBER 15 8:00 a.m.–5:00 p.m. (exhibitors only) TUESDAY, OCTOBER 16 8:00 a.m.–5:00 p.m. WEDNESDAY, OCTOBER 17 8:00 a.m.–5:30 p.m. THURSDAY, OCTOBER 18 8:00 a.m.–4:30 p.m. FRIDAY, OCTOBER 19 8:00 a.m.–1:00 p.m.
ISSA/INTERCLEAN Official Hotels When you reserve your hotel rooms through onPeak, ISSA’s official housing partner, you receive reduced hotel rates and travel discounts for planning your stay in Chicago. These are available for a limited time only and will fill up quickly. ISSA has negotiated special room rates at the following hotels in the official room block: OFFICIAL HOTELS
RATES*
1
Hyatt Regency Chicago (Headquarter Hotel)
$242
2
Avenue Crown Plaza
$209
3
Chicago Marriott Downtown Magnificent Mile
$249
4
Courtyard Marriott Downtown River North
$229
5
Doubletree by Hilton Chicago Magnificent Mile
$199
6
Embassy Suites Chicago Downtown
$229
7
Embassy Suites Chicago Lakefront
$235
8
Fairfield Inn & Suites by Marriott
$209
9
Fairmont Chicago Millennium Park
$253
10
Four Points by Sheraton Magnificent Mile
$209
11
Hard Rock Hotel Chicago
$195
12
Hilton Suites Chicago Magnificent Mile
$199
13
Hotel 71
$209
14
Hyatt Regency McCormick Place**
$267
15
Intercontinental Chicago Magnificent Mile
$250
16
Renaissance Chicago Downtown Hotel
$255
17
Swissotel
$245
18
W Chicago Lakeshore
$255
19
Westin Michigan Avenue
$249
NOTES: * Rates do not include current tax of 15.4% or applicable surcharges, subject to change without notice. ** T here is no bus service from the Hyatt McCormick Place, as it is within walking distance.
Easy Ways to Make Your Hotel Reservations Special hotel rates are available exclusively for ISSA/INTERCLEAN 2012 participants through onPeak, ISSA’s official housing partner. There are four easy ways to book your hotel: Online: issa.com/hotels E-mail: issahotelservices@onpeakevents.com By phone: 866-575-4149 (U.S. toll-free) or 312-527-7300 Fax: Download the form from issa.com/hotels and fax to 312-329-9513. Hotel reservation deadline is September 14, 2012.
MEET OTHER ATTENDEES AT ISSA.COM/CONNECT.
Š2012 ISSAŽ All rights reserved. LR.Harvest 6.7.12.1600
Handy Links Visit the ISSA Web site for more information about: Registration: issa.com/register Hotels: issa.com/hotels Travel discounts: issa.com/traveldiscounts Schedule-at-a-glance and seminar details: issa.com/schedule Advanced Distributor Program: issa.com/advanced Exhibitor list and customizable floor plan: issa.com/exhibitors Mobile app: issa.com/app The trade show will be held at McCormick Place South Building, Chicago, IL.
THE 2012 ISSA/INTERCLEAN TRADE SHOW AND ISSA CONVENTION
EVERYTHING YOU NEED TO EXPAND PROFITS AND FULLY SERVICE YOUR CUSTOMERS’ CLEANING NEEDS
Claim your special discounted registration at issa.com/fsd.
OCTOBER 16-19, 2012
NORTH AMERICA
OCTOBER 16-19, 2012 CHICAGO, IL • USA
7373 N. Lincoln Ave. Lincolnwood, IL 60712-1799 USA 800-225-4772 (North America) or 847-982-0800 www.issa.com NORTH AMERICA
ISSA
OCTOBER 16-19, 2012 • CHICAGO, IL • USA
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CHICAGO • USA
2012
OCTOBER 16-19
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