WHY MERCIAN? WHY MERCIAN?
WHY MERCIAN?
Made independently Made in Britain Made easy Made reliably Made on time
Made responsibly Made sustainably Made better Made for YOU
In-house design
Digital print
Digital inkjet
Digital food safe inks
Flexo print
Variable data specialists
Peel & Reveal labels
Tactile varnishes
Metallics
Screenprint
Clear on clear labels
Food safe digitally
printed paper packaging
Made independently
We are independently owned and managed and have been growing continuously since 1969, manufacturing in our State of the Art factory in the heart of the UK - the old Kingdom of Mercia - serving thousands of customers in the UK and beyond.
Made in Britain
Our Culture & Core Values
Our highly experienced team are motivated by our Core Values of:
Quality, Commitment , Teamwork & Honesty.
Our culture lies at the heart of everything we do. Embedded throughout the business, it is the bedrock of our society and defines our focus.
Made easy
According to our customers, SERVICE & SPEED are among the most important factors to consider when choosing a label supplier. 98% of telephone calls are answered within 3 rings We aim for all quotes to be provided within 4 working hours
We will visit you to support any labelling needs you have. Our team of highly experienced internal and external Account Managers are there to make ordering easy, and right first time, giving you peace of mind and confidence that our partnership will be highly professional and made easy for you.
Made reliably
We survey and benchmark our service every month and publish our World-Class ‘Net Promoter Score’ results online. On a scale from -100 to +100, our score typically exceeds +75. Better than Microsoft and Apple! www.mercianlabels.com/nps
Made for YOU
Our razor sharp focus on you, our customers, is vital to our success. We make the highest quality labels for every industry, service and application. Some of our biggest markets include:
Made on time
Flexibility, agility and speed of delivery are key factors for our customers, which is why we continually analyse our OTIF (On Time In Full) performance. Our OTIF score is usually between 94% to 100% - a World Class result. We recognise that communication is key to delivery of the very highest levels of customer service. To ensure this is achieved every time, the progress of every order is monitored constantly through our ERP system and information fed back to your Account Managers in real time.
Made sustainably
Our ‘Mercian Zero’ approach ensures that: Zero waste is sent to landfill Our investment in automation provides increased efficiency, less energy consumption and less waste
Our sponsorship & planting of 439 trees to create a local community woodland produces a saving of over 4,000kgs of CO2 per year
On site energy generation provides up to 20% of our energy needs Motion activated LED factory lighting saves 43% of related energy We are independently audited and accredited to ISO 14001 We can offer advice on choosing the right materials to improve your sustainability and product recyclability.
Our WoodFilm material offers a sustainable alternative to traditional fossil-fuel derived films
Through our Label Liner Recycling Scheme your waste label liner can be recycled to create new release liner or magazine papers.
Made responsibly
We welcome visits from our customers and suppliers to ensure we are always at the top of our game. Our certifications and accreditations are generally scored higher than any of our competitors, and we do take them very seriously.
ISO 9001 and ISO 14001 accreditations
Zero ‘non-conformities’ and Zero ‘Opportunities For Improvement’ recorded on our most recent ISO9001 and ISO14001 audits BRCGS certification
Awarded the highest AA+ rating for the production of labels suitable for use on food packaging Cyber Security PLUS certification
The ONLY UK label manufacturer accredited to the Cyber Essentials PLUS standard for data security
Made better
How can we prove to our customers that Mercian Labels are better than other label companies? That’s a question we often ask ourselves. So in 2023 we set out to find some independent verification, and within 12 months, won a total of 7 Regional, National and International Awards.
