I H S P 9 M 1 E 1 M
SEPTEMBER 2026
Official Publication of the MPD Emergency Communications Bureau
The Heart Behind the Response
THE VOICES. THE CALM. THE IMPACT THAT NEVER STOPS.
Memphis Police Department Emergency Communications Bureau
About Us We are one of the busiest 9-1-1 centers in the country. We receive over 630,000 9-1-1 calls and more than 500,000 non-emergency calls each year.
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EM P H I S
POLICE
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ECB MAGAZINE Mission This publication seeks to inspire and motivate ECB telecommunications bureau
The MPD Emergency Communications Bureau (ECB) is the primary Public Safety Answering Point (PSAP) for the City of Memphis; and the only provider of Law Enforcement dispatch services for the Memphis Police Department.
We consistently strive to meet the call answer time standard of answering 90 percent of all 9-1-1 calls within 15 seconds.
by highlighting employee accomplishments.
The selected stories and content are shared with the intent to disseminate useful information about the Bureau, Memphis Police Department and the 9-1-1 industry as a whole.
Furthermore, we aspire to increase transparency and communication between management and the floor; and improve overall employee morale.
COLONEL TRACY BURFORD EMERGENCY COMMUNICATIONS COMMANDER
CERELYN DAVIS CHIEF OF POLICE, MEMPHIS POLICE DEPARTMENT
911
SEPTEMBER 2026 MEMPHIS 9-1-1 MAGAZINE
Table of Contents 8
2025 DISPATCHER OF THE YEAR
12
SHELBY COUNTY RISING STAR
16
FEATURE STORY: VOICES OF 9-1-1
20
911DER WOMAN OF THE YEAR
36
HAPPY RETIREMENT
42
THE STEVENS WEDDING
64
2026 TELECOMMUNICATOR OF THE YEAR
ANDREW “CHRIS” BYRD
KAITLIN WOODS
MARGARET PHILLIPS STIGER
LINDA HOLLINGSWORTH
BRAD AND AMANDA TIED THE KNOT
TRAMAINE VORNES
ISSUE CREDITS: EDITOR : ERICA MAY CONTRIBUTOR : SAM STAMPER
and so much more!
COMMAND PERSPECTIVE with Deputy Commander Sean Lovejoy
Leadership, Education, and the Power of Teamwork Leadership in emergency communications is not defined by a rank, title, or position on an organizational chart. Leadership is demonstrated every day—in the way we answer the phone, support a coworker, handle a difficult situation, solve a problem, or step forward when something needs to be done. In a profession where every decision can have a direct impact on someone's life, leadership is everyone's responsibility. After nearly 20 years in public safety communications, one lesson stands above the rest: you do not have to be a supervisor or a manager to be a leader. Some of the most influential leaders in an emergency communications center are the people who quietly set the standard for others. They are those experienced employees who take time to help a new employee, the call taker who remains calm when everyone else is overwhelmed, or the coworker who identifies a problem and takes the initiative to find a solution. Leadership starts with the willingness to step up. Stepping into leadership does not necessarily mean seeking a promotion. It can mean volunteering for a project, mentoring a new employee, sharing knowledge, accepting responsibility, or simply being the person others can depend on. Every employee has opportunities to influence the culture and success of the Emergency Communications Bureau. The question is not whether you have the authority to lead; it is whether you are willing to take the opportunity when it presents itself. Education is another important part of leadership. Our industry continues to evolve through technology, changing community expectations, new procedures, and increasingly complex demands on public safety professionals. Continuing education helps us remain prepared for those challenges. Professional certifications, specialized training, college courses, conferences, and learning from one another all contribute to becoming better at what we do. Most importantly, education should never be viewed as something reserved for those pursuing a promotion. Learning is leadership. The more knowledge we gain, the more valuable we become to our coworkers, the Bureau, and the communities we serve. Finally, leadership cannot exist without teamwork. Emergency Communications is a team profession. Call takers, dispatchers, supervisors, trainers, quality assurance personnel, IT Support, Administrative staff, and our law enforcement partners all contribute to the mission. No single person can do it alone.
COMMAND PERSPECTIVE with Deputy Commander Sean Lovejoy
The strongest teams are built when people encourage one another, share knowledge, recognize each other’s strengths, and understand that individual success contributes to the Bureau’s success. When one person steps up, others are encouraged to do the same.
...you do not have to be a supervisor or a manager to be a leader. -S. Lovejoy
As we move forward, challenge yourself to look for opportunities to lead. Do not wait for a title. Do not wait for permission. Do not assume that someone else will step forward. Be that person who sets the example, continues learning, supports the team, and makes the Bureau and the Department better. Leadership is not a position. It is a choice—and every member of the Emergency Communications Bureau has the opportunity to make that choice every day.
From the Editor After a hiatus, the Memphis 9-1-1 Magazine is back—bringing you the stories, accomplishments, milestones, and news you’ve come to expect. I have always loved highlighting the people who make this place what it is. In some ways, this publication is our own New York Times, Who’s Who, and TMZ for dispatch— all rolled into one. Thank you to everyone who contributed to this issue, shared a story, sent a photo, answered a question, or allowed us to celebrate an accomplishment. You are what make this magazine work. Your stories, experiences, and insights are what give it life. And remember: there is enough good news to go around. I want to echo something Manager McCord shared in this issue: Get involved. If you want to get the most out of your career, you have to participate in it. Get involved with APCO or NENA—locally or nationally. Volunteer to speak at a career day or Citizens Academy. Help coordinate our next workplace outing. Support a committee. Mentor someone. Bring an idea forward. And, hey, consider getting involved with this magazine. It is truly getting to be time for me to pass the torch. So, who will step up? This is our workplace, and it will be as good as we make it. Support the coworkers who are doing good things. Celebrate their accomplishments. Cheer them on. Share the good news. The next issue is coming in December or January. Send me your stories, accomplishments, photos, milestones, ideas, and updates—and hold me to that deadline! Until then, continue to support the citizens who call us, the officers and responders who depend on us, and each other.
Erica May Editor
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Memphis 9-1-1 Magazine
UNION NOTES CWA and your union representatives are working to resolve the ongoing issues with longevity pay, shift differential, and education/certification incentives. If you believe your paycheck is incorrect due to a misapplication of one of these payment categories, please fill out a grievance package located by the union board ( near the Airways dispatch console). If you have any questions or need any assistance with the grievance package, please see a union rep. All packages are due by Friday September 4 so that they may be presented to the city together and resolved expeditiously. Standing in Solidarity,
Sam Stamper
ECB Union Reps ALPHA
BRAVO
CHARLIE
Treccia Burton
Andrea Heaston
Shamanda Champion
Sam Stamper
Ebony Jasper
Kenny Echols
Pat Wright
Jazmin Moore
Sherriane Jones
Andrea Neil
Jessyca Lusk
Tedra Sweeten
Julia Robinson LaQuange Watkins
When Andrew Byrd joined the ECB in January 2022, he knew he wanted an opportunity to serve his community. What he did not know was just how meaningful a career in 9-1-1 would become.
Meet the 2025
Before entering public safety, Andrew worked in the music industry as a Digital Distribution Manager, managing a catalog of more than 200,000 songs. He worked directly with artists and record labels to develop release and distribution strategies that generated more than $8 million in annual revenue for his clients.
Andrew Byrd
Dispatcher of the Year:
Dispatching was an entirely different world. “I really didn’t know how dispatch worked prior to applying.” Andrew said. “I just never gave it much thought.” That changed when a friend shared a dispatcher job posting. Andrew saw the opportunity as a way to return to serving his community and decided to apply. Four years later, that decision has led to Andrew being recognized as the 2025 Dispatcher of the Year. For Andrew, the most rewarding part of working in 9-1-1 is not the recognition. It is knowing that his work matters to the people on the other end of the phone.
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Andrew Byrd is productive and knowledgeable. Supervisors can place him anywhere and he's effective. Dispatcher, Station B operator, JOC dispatcher that takes the initiative to go further into finding out more about situations, especially the geography via researching the internet or by his own personal knowledge, that he does not mind sharing. It was fascinating to see him pull up similar technology on his phone to show us live feed when we first started working the JOC detail. Byrd is tech savvy and (a history buff) that's able to explain what he knows. Not loud in personality, just a humble spirit who is also a great trainer (CTO). Exhibits excellence in all aspects of his performance. - Julia Robinson
2025 DISPATCHER OF THE YEAR
Andrew intends to do exactly that. His long-term goal is to continue developing his knowledge and skills as a public safety telecommunicator. He hopes eventually to earn both the Emergency Number Professional (ENP) and Registered Public-Safety Leader (RPL) designations, along with completing other professional development courses.
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For him, however, professional development is about much more than adding credentials behind his name. “I don’t just want to collect titles or certificates,” he said. “I want to truly learn from these courses, expand my skilset, and hopefully be able to pass along what I learn to future generations of dispatchers.” Andrew also credits the people around him with helping him grow into the dispatcher he is today. He remembers being especially hard on himself during training and says the encouragement of his trainers made a difference. “All of my trainers were fantastic and pushed me,” he said, giving a special shout-out to Ms. Julia, whose reassurance was particularly important during his training. He also credits Emily, an experienced dispatcher who stepped in to help shortly after Andrew was released from training. When Andrew encountered a situation he had little experience handling, Emily helped walk him through it and reassured him along the way. “She was as much a mentor in those early days as a friend,” Andrew said. Away from the communications center, Andrew spends much of his time with family. He also enjoys riding his motorcycle, building watches, and teaching firearms safety and personal protection classes. And for anyone considering a career in 9-1-1—or a new dispatcher struggling through the difficult early days of learning the profession—Andrew has simple advice: stick with it. “This job is one of the most rewarding things that I have done in my life,” he said. “I have been a part of many service projects, fundraisers and charity drives, and I absolutely love participating in those. This job is that same feeling, but it’s every day.” At the end of a difficult call, Andrew says there is something powerful about realizing that your presence mattered when someone needed help. “You know that when you hang up the phone or close a call, you made a difference for someone who was going through something terrible. You made a difference for someone.” That sense of service, commitment to continued growth, and appreciation for the people around him make Andrew Byrd a fitting choice for the 2025 Dispatcher of the Year.
RISING STAR Mayor Lee Harris
2026 RISING STARS
Awards
Congratulations! Congratulations are in order for PRD Kaitlin Woods. She was recognized by Shelby County Mayor Lee Harris as a Rising Star. She was one of 15 honorees from more than 100 nominations received. Read her nomination below.
Kaitlin Woods is a 23-year-old Memphis native with a passion for education, leadership, and public service. After graduating high school at 14 and earning her bachelor’s degree at 19 from Christian Brothers University, she continues her commitment to lifelong learning while pursuing her third college degree. During her undergraduate studies, Kaitlin drafted and presented legislation through the Tennessee Intercollegiate State Legislature advocating for student engagement and representation. She currently serves her community as a police radio dispatcher while completing her studies. Through her dedication to education, civic engagement, and public service, Kaitlin strives to make a meaningful impact in her community. She plans to attend law school, establish her own law firm, and ultimately retire as a federal judge.
FEATURE: VOICES FROM THE FLOOR
Voices of 9-1-1 What do you wish the public knew?
Location is the most important piece of information. We can't send help if we don't know where you are. Also, answering our questions does not delay the response—we are often dispatching help while we are still talking to you.- Regina Winfrey
REGINA WINFREY
DORIS CARTER
KENNETH OWENS
KAITLIN WOODS
age 56 27 years of service
age 40 9 years of service
age 34 7 years of service
age 23 4 years of service
ALEXUS ATAKORA
RE’AN BYRD
BRAD STEVENS
AMBER MOTLEY
age 34 2 years of service
age 19 1 year of service
age 29 7 years of service
age 33 10 years of service
FEATURE: VOICES FROM THE FLOOR
What do you wish the public knew? Dispatchers are human. We are people with families and feelings, not robots. Please treat us like we matter. - Amber Motley
I wish people understood the difference between an emergency and a nonemergency. People call 9-1-1 for things that aren't emergency related like locking your keys in your car. That's a job for a locksmith, not 9-1-1. - Kenneth Owens
It takes incredible composure to remain calm when a caller is irate. We understand the stress you are under, but help us help you. Listening and answering clearly is the fastest way to get the resources you need. Doris Carter
Please teach your children their home address and how to determine their location. In an emergency, a child who knows where they are is our greatest asset. - Brad Stevens
We truly care. Callers are never just a number to us. We aren't just checking boxes; we genuinely want to help you, and we feel the weight of every situation we handle. - Kaitlin Woods
"Police officers aren't just sitting around at a precinct; they are working hard, going from one call to the next. When you call, we want to get them to you as fast as humanly possible.- Aleuxus Atakora
Know your location and be aware of your surroundings. We often receive calls where people can't provide basic information like an address, a phone number, or even the make and model of their vehicle. Details save lives.- Re'an Byrd
FEATURE: VOICES FROM THE FLOOR
Voices of 9-1-1 The call that stays with me I once answered a call where a woman calmly stated she was in a house where multiple people were shot. There was no background noise, no screaming. Internally, I questioned the report, but I followed my protocols exactly. When the police arrived, they found seven people shot, including a 3-year-old. That call taught me to never make assumptions and to take every single word seriously.- Regina Winfrey
A man called from the Wolf River Crossing, threatening to jump. He told me he had six children and just wanted to finish one last cigarette before he ended it all. I told him: 'The problems you have today won’t be the problems you have tomorrow, if you work on them.' He accepted that. He thanked me and waited for the police to arrive before he finished that cigarette. He was safely transported to a mental health hospital. - Amber Motley
I don’t really have any calls that stay with me. I try hard not to take the job home, but I find fulfillment in helping people every day. My favorite part of the job is the ability it gives me to provide for my three children. Knowing that my work behind the headset supports my family keeps me grounded. Kenneth Owens
I worked a call involving teenagers in a domestic dispute. A young man shot his girlfriend and then called her parents to tell them. Hearing the officers search for him while the weight of that tragedy unfolded hit home for me. They were only nineteen. It was so young, and so sad. - Doris Carter
STORY: VOICES OF 9-1-1
The call that stays with me I once took a call from a 9-year-old boy who said he was being abused. He told me he didn’t have any food and that his mother beat him. When the police arrived, they confirmed the abuse was horrific —he had been beaten with a bat and left to starve. That call stays with me because of the pure bravery of that child; it was a stark reminder that we are often the only lifeline for the most vulnerable.- Kaitlin Woods
The call that stayed with me: "I once took a call from a hysterical woman whose house had just been targeted in a drive-by. Immediately after, I took a call from a 15-year-old girl inside that same house who had actually been shot. She was so calm and clear as she gave me information. Her bravery while being injured was incredible. I was so relieved to learn her injuries weren't life-threatening. Alexus Atakora
I once took a call from a woman who had fallen from an overpass. Even after police and EMS arrived, they couldn't find her because she had landed in an area with extremely dense, tall vegetation. I stayed on the line with her for 30 minutes, using every resource available to gather clues and relay them to the fire captain. They finally located her—she had a broken back.- Re’an Byrd
I was newly released from training when I took the call that sparked the Frayser riots. I still remember the U.S. Marshals agent identifying himself as Agent 6594 and saying, 'We need an ambulance. We just shot this kid about 20 times.' The weight of that moment and the events that followed are etched into my memory. -Brad Stevens
STORY: VOICES OF 9-1-1
Sentiments from the 911derWomen Executive Team Celebrating Margaret Phillips-Stiger at this year's event was truly meaningful, and the energy in the room said it all. This award recognizes leadership, influence, and impact, and Margaret embodies every part of it. Margaret began her career with the Memphis Police Department on May 17, 2004, and has advanced through the Emergency Communications Bureau with sustained excellence, building deep operational knowledge at every level. She is an APCO Certified Public-Safety Executive (CPE) and Registered Public Safety Leader, a reflection of her ongoing commitment to growth, mentorship, and professional leadership. In April 2025, Margaret received the MPD Administrative Excellence Award for her pivotal role in the ECB Gold Path Program, an initiative shaping recruitment, retention, and the future of the profession. Her work in this space shows a commitment not just to operations, but to people. During a critical manager shortage in 2025, Margaret stepped forward to help lead across all three operational shifts, bringing stability and continuity to one of the Bureau's most challenging periods. She led with professionalism, composure, and purpose, setting the tone for those around her. Under her leadership, the Bureau handled over 643,000 9-1-1 calls and more than 840,000 calls for service, exceeding National Emergency Number Association performance benchmarks along the way.
Margaret leads, inspires, and elevates those around her. Her presence makes this profession better, and we are proud to celebrate her as our 2026 911der Woman of the Year.
To learn more visit 911derwomen.com
TILLMAN LOVE
PRD Emily Beilstein spearheaded a kind gesture on behalf on Communications. She delivered breakfast to Tillman one morning to support them in the passing of Officer Daniels. Tillman Commander Colonel Amber Webb brought us a thank you card and the officers delivered us a massive floral arranagement.
Amanda & Brad TWO HEARTS, ONE DIVINE TIMING In 2018, Brad and Amanda both walked into the Memphis Police Department for their very first day as dispatchers. They didn’t know it at the time but starting that journey side by side would be the beginning of something far greater than just a career. Amanda often says that she used to wonder why God led her into dispatching, but now she knows. It wasn't just about a career; it was about meeting her soulmate, Brad. Their paths crossed because they were always meant to, and what began as coworkers and friends has blossomed into a love that feels like destiny. Now, their story continues with a new chapter, as Brad and Amanda joyfully step into forever together. Who would've known after that first date that Brad, a funny guy from Mundelein, Illinois, and Amanda, a Memphis native with deep Southern roots, would one day be saying yes to forever, blending their lives and their cultures into one beautiful story?
For the scoop on the Stevens wedding ..see pages 42-47
CONFERENCE CHRONICLES
Jesse McCord
M
y APCO 2026 conference experience was a demanding but rewarding week filled with professional development, leadership, technology, networking, and service to the 9-1-1 profession. I participated in chapter and committee meetings, national association business sessions, vendor discussions, and conversations about technology that could impact our future ECC operations. I also had the opportunity to represent Tennessee APCO, help lead chapter activities, support major networking events, and facilitate my own session, “Challenge Coins and Connections.” The conference allowed me to strengthen relationships with public safety professionals, industry partners, and leaders from across the country while continuing to grow professionally. My biggest takeaway is that opportunities like these come from getting involved, consistently showing up, and being willing to raise your hand—and I hope my experience encourages others to do tine same.
If any of you are even a little curious about what it looks like to get involved with TN APCO — committees, chapter leadership, conferences like this one — come find me. I’d love nothing more than to help one of you get there. And for what it’s worth: the people in this industry are the best part of it, hands down. You have to be all in to really understand that, but it’s worth it.
CONFERENCE CHRONICLES
I got to lead something of my own this year — a Think Tank called "Challenge Coins and Connections," covering the history of challenge coins, why people trade them, design mistakes to avoid, and coin etiquette. About 30 people showed up, and i traded roughly 20 of my own coins with the room. Jesse McCord
APCO 202 Sunday, August 2 8:45 a.m. – 9:15 a.m. Bougie on a Budget: Employee Appreciation
Sunday, August 2 12:45 p.m. – 1:15 p.m. Mentoring from the Frontline
Monday, August 3 2:00 p.m. – 2:30 p.m. Compliance to Culture
Tuesday, August 4 2:00 p.m. – 2:30 p.m. The Myth of Work Life Balance
Wednesday, August 5 8:15 a.m. – 8:45 a.m. Challenge Coins and Connect
Wednesday, August 1:45 p.m.
www.mus
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think S
INA PHELPS
CONFERENCE CHRONICLES
I have nothing but good things to say about my experience at the APC 2026 Conference in San Antonio, August 2-5, 2026. This was my first APC conference, and I am very grateful for the opportunity to attend. The conference was informative, educational, engaging, and enlightening. I attended several sessions focused on newer telecommunications, call takers, training, and supervisory responsibilities. One of my favorites was “Pause Before You Post,” which emphasized the importance of professionalism on social media. We must make sure what we post is appropriate.
PAUSE BEFORE YOU POST Would you say this on a recorded line ? Would you say it in uniform or on camera? Would you want it read out in a hiring panel? Would you want your family or your last difficult call ( family member) to see what you posted ?
Another impactful session was “Bridging the Gap: From the Call to the Chaos,” which focused on interactions involving juveniles and young adults with autism. I learned more about the three levels of support needs associated with autism and practical questions call takers can ask about communication methods, familiar locations, aides, safety concerns, and whether restraint is being used.
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CONFERENCE CHRONICLES
APCO 2026
August 2-5 | San Antonio, TX
I also attended “How to Lose a 9-1-1 Telecommunicator Trainee in 10 Ways.” That class reinforced several important training principles: do not overwhelm trainees with information, provide constructive feedback, allow mistakes to become learning opportunities, remain consistent, recognize individual learning styles, integrate trainees into the team, avoid micromanaging, and pay attention to stress and mental health. These lessons were especially valuable because successful training requires patience, empathy, clear expectations, and remembering what it was like to be new. I also had the opportunity to tour the San Antonio Police Department Communications Unit, which gave me another perspective on how a large communications center operates. Their operation includes 127 call takers, 26 expediters (they take reports like desk officers, but are not officers and work in Communications), 60 dispatchers who are cross-trained as call takers, 30 supervisors, and 44 administrative and support employees. Their training lasts six weeks for call takers and 22 weeks for dispatchers, and in 2025 they handled more than 1.2 million calls, including more than 919,000 nonemergency calls and nearly 8,000 text-to-911 contacts. Overall, APC 2026 was an excellent experience, and I returned with information and ideas that I believe can benefit our center. I took many additional classes and saved several presentations, so I am happy to share my notes or slides with anyone who would like more information.
INA PHELPS
CONFERENCE CHRONICLES
TRAMAINE VORNES
APCO 2026 Through an unrelated series of unlikely personal choices, life led me to a career in emergency communications and eventually to APCO 2026 in San Antonio, Texas, where among many things occured, including a robotic dog waving at me. The robotic K9 was only one of many technologies showcased throughout the EXPO Hall. While that encounter spoke to the kid in me, much of the conference spoke directly to the professional I am today. One of the most prominent themes was the future of AI in emergency communications, with repeated reassurance that it is intended not to replace telecommunicators, but to support them. Applications such as handling nonemergency informational calls could alleviate significant calltaking stressors, including excessive MAS calls and an innovative and less expensive language line that also could also send a text to callers (language line or not) who do not know where they’re located that would instantly ping their phone and relay their location to the calltaker. The conference and its many classes, and there were MANY, also gave me a new appreciation for how technologically, and interpersonally advanced our own PSAP already is. Many resources we may take for granted are still wishlist items for agencies across the country, reinforcing how much our administration has invested in keeping its employees mental health, wellness, overall well being and the citizens of Memphis at the forefront of emergency communications technology. Beyond the technology, the conference offered valuable insight into the many moving parts that make modern telecommunications possible. There were some unexpected foibles in the networking experience that could have been off-putting, but other people’s shortcomings should never be allowed to hinder your own growth. Overall, APCO 2026 was educational, enlightening, and unforgettable. I would encourage anyone given the opportunity to attend to take it. You may discover new technology, gain a greater appreciation for what your own agency is doing well, learn where the profession is headed, and, if you are lucky, maybe even get waved at by a robotic dog or get an invite to somewhere amazing like SEA WORLD to see an ORCA SHOW.
CHECK YOUR CITY EMAIL FOR MORE INFORMATION There is always useful information about trainings, awards and benefits available forCity of Memphis employes.
EMERGENCY NUMBER PROFESSIONAL
James Earned his ENP I was excited - and nervous - to apply for the ENP Certification; at this point in my career I've done almost everything possible within the scope of available roles and it felt like a logical perfect point to punctuate my time here. However, the demanding business of the day-to-day here with the rigor of a full-time single father to a 4 year old at home made me wary that I'd be able to accomplish the necessary amount of preparation and studying. I've read and heard repeatedly how demanding and difficult this test is, and I'm here to tell you that there is no exaggeration in it. I was prepared to fail my first attempt. However, if I can manage it, I'm certain anyone else here can as well.
What I can advise is that there are a number of resources - and I'd advise looking into each of them to find which works best for you. For me, it was the Xebra Delta ENP Study App, which offers a variety of options for testing as it cycles through roughly 450 of the 900 available (and counting) questions in the pool you will test from. I ran this as often as I could in what free time I had; it's desktop and mobile friendly - and running through it by myself - as well as on occasion my team and other local ENPs helped me tremendously and I'd highly recommend that alongside at least one full run through Tracy Eldridge's On Scene First ENP YouTube videos. All of them.
Take the time, absorb what you can, study as often as you can, and if you think you're ready, study more. I'd never seen half of the questions I was presented when I took my test, but take the time to read them thoroughly - many of them are simply reframed questions you've seen elsewhere, or questions adjacent to something you've answered before. Use common sense and fall back on your job knowledge if a question wasn't covered in your studies; trust your intuition if you've never seen a question. You can do it; it is challenging but it's not impossible. The sense of accomplishment on learn I felt upon learning I'd passed was almost incomparable to anything else I'd experienced in my job. There are only somewhere around 110 active ENPs in the US/Canada - out of roughly 100,000 telecommunicators and dispatchers. You're joining rarified air at the pinnacle of the profession, and I'd encourage everyone to aim for it; you won't regret it.
James Coughlin, ENP
ENP
It’s Time On September 1, 2026, Linda Hollingsworth will retire after 20 years of service to focus on health, family and traveling.
When did you start thinking about retirement ?
My thoughts about retirement began early last year and I made the decision to definitely retire at age 65. How did you know it was time ? I knew it was time when I began experiencing regular instances of burnout. My desire is to live a quality life after retirement so now is the time for me to be more focused on self-care, specific eating habits, and incorporate healthier daily routines. Dispatching is extremely fast-paced in nature and I crave a slower and less stressful lifestyle. Retirement will provide some well-deserved relaxation and fun!
STORY: LINDA HOLLINGSWORTH,RPL
What steps did you take to start preparing for retirement ? I made several adjustments. I had to focus on saving and paying much more attention to my spending habits. Some changes were a little more challenging than others because I love to travel. I’m allowing myself a little wiggle room for extracurricular activities, to stay active, which is important for me. The most important move was paying off debt and establishing a spending plan based on a retirement income. The transition from earning income to withdraw income is a huge adjustment, so creating a personal spending plan was critical.
RETIREMENT
What are you most proud of in your career ? I’m most proud of the opportunities to represent my profession in the school systems for career day, precinct citizens academy, clergy academy, job fairs, and instructing a 911 course to a high school criminal justice class. I’m proud of making it through the intense training to be a police.dispatcher (both times...whew!). I’m proud of have received awards, recognitions, achieving the educational goal of becoming a Registered Public Safety Leader and a Certified Trainer Officer selected to train new dispatchers. I’m proud of developing the skills to work special events as a Tactical Dispatcher, a team member of Crisis Intervention, Peer Support Specialist, and Joint Operations Center (JOC) support. No words adequately express my appreciation and gratitude, for the Emergency Communications Supervisory and Management staff, for years of trusting me to represent the bureau. THANK YOU!
STORY: LINDA HOLLINGSWORTH, RPL
RETIREMENT
What advice would you give to those just getting started in 9-1-1?
What are some of your favorite work memories? Some of my favorite work memories are the days of seeing my peers highlighted and rewarded on First Friday, dressing up on holidays and during National Telecommunicators Week, winning raffle prizes, family events on the parking lot, activities of celebrating marriages, accomplishments of my coworkers’ children, new babies, retirements, promotions, newly released trainees, etc. These and others were much needed events and celebratory moments that helped brighten the day.
Is there anything you would do differently?
The advice I would give to someone just getting started in 9-1-1 is to be intentional about caring for yourself physically, mentally, and spiritually. Spend quality time doing things that make you smile and laugh. Utilize every resource available to press towards being a healthy and balanced YOU. There will be days when work hours are uncertain so develop and maintain a reliable support system. Never forget what it’s like to be the “newbee” and strive to be an approachable team player. Be willing to lift someone up during their challenges and never hesitate to “ASK” when you’re in doubt about how to handle a situation or circumstance.
If I would have done anything differently it would have been to start lowering debt sooner. I could have avoided working extreme overtime hours had I started the process at least a year before retirement. The results from working the long hours were nice and plentiful but the exhaustion was also plentiful.
STORY: LINDA HOLLINGSWORTH, RPL
RETIREMENT
What has helped you maintain longevity ? Dispatching takes a toll in ways most people never see or understand. My children and other family members were a major part of my ability to maintain longevity and balance. Consistently spending quality time with family, and utilizing the available healthy dispatcher resources, contributed to maintaining a healthy mind. Dispatching has changed how I think and move and some of that thinking was unhealthy. Having family to recognize any unhealthy changes, and bring it to my attention, made a critical difference. I'm leaving with instincts and habits built over the years, but they will not disrupt my retirement life.
What are you looking forward to most in retirement ? I'm anxiously looking forward to even more time at family gatherings and participating in church ministry activities that I've missed such as retreats, volunteer opportunities, and study groups. I grew up an outdoors girl, so I can hardly wait to get in my yard, go fishing, see more of my grand dogs “Elon” and “Spooky”, DIY projects, and participate in more biking events with friends. (all on a retire budget of course)
STORY: LINDA HOLLINGSWORTH, RPL
What will you miss about work ? I will miss the positive workplace relationships built through the years, the canines that visit communications, working special events, the rides with the snow angels, and those occasions to tell others about my profession and answer questions about my personal experience as a Police Radio Dispatcher. Oh, and I’ll definitely miss having a paycheck hit the bank every 2 weeks.
What do you think the future holds for MPD and 9-1-1? I believe the future for 9-1-1 and MPD holds solutions to ensure 911 professionals are supported, protected, and equipped to better serve the community and care for themselves in this high stress role. I believe that the outstanding Emergency Communications CAD team, along with the decision-makers and approvals for funding, will work together to incorporate a system that will decrease the excessive amount of lower-priority calls received as 911 emergency calls and help improve the response times for actual emergencies.
RETIREMENT
Is there anyone you would like to shout out? Yes, I want to SHOUT OUT to an incredible group of supervisors, managers, administrative staff, and team of union reps for your unwavering support and for enduring every fight for fairness, and for growth/promotional opportunities for us. I’m sure that it was never an easy task, but you were transparent about the process and you came through for the bureau. On a more personal note, SHOUT OUT to my sister-in-Christ and ride-or-die, Julia “the jewel” Robinson. Her thoughtfulness and kindness is a true gift and a positive presence inside and outside of the workplace. We would walk the parking lot after work and invited others to what we called “ECB Struttin”. There were days we left work, at midnight, to visit and pray for our family members who were patients at the same care home facility. For years, we’ve trailed each other home after work while having our own personalized therapy sessions about home and work life. We talk until we’re backed into our garages, inside the house, and hear each other turnoff our alarm systems. Our friendship is truly one of consistent prayer, honesty, love, and steadfast support in both our work and family life. Yes, I’m retiring but she’s not getting rid of me that easy. I’m still calling her phone when she gets off work at night and talk her ALL THE WAY HOME.
STORY: LINDA HOLLINGSWORTH, RPL
RETIREMENT
Happy Retirement Classmate. You were supposed to wait on me. Erica Morris You were one of the first to believe in me. Always by the book, but always fair and a great coworker. I enjoyed coming to work and seeing you here. Best wishes for your future- Joseph Strevel Ms. Linda, You have always been a dear and beloved colleague to me. I will miss you greatly, as well as our thunderous high-fives that made each day betterJames Coughlin Linda, Thank you for always being so kind, supportive, and professional whenever I spoke with you. You have always taken the time to listen, encourage me, and remind me to keep doing my best in my career. I will truly miss you. Margaret Stiger
Ms. Linda, Thank you. I appreciate you for being hard on me and holding me to a high standard. I hope you enjoy your retirement. Noah Lane
It was a pleasure working with you. I appreciate you for encouraging me to stay when I was ready to quit. Tarrashea Simpson Linder (inside joke) We go way back. You have always been such a kind, thoughtful and caring person.. Happy Retirement. May this chapter be your best one yet. -Pat Wright
Wishing you all the best. - Hazel
Ms. Linda, Thank you for your leadership, professionalism support, and care. You’ve always supported and contributed to the newsletter and I appreciate the conversations and times we’ve shared. - Erica May
Congrats Ms. Linda, your presence and experience will definelty be missed. Enjoy your retirment. -Chariesse Parker
WEDDING GUEST memories- Amber Motley
I had the pleasure of attending Amanda and Bradley Stevens’ beautiful wedding and what a lovely celebration it was!
From the moment the guests arrived, we were warmly greeted and invited to sign the guest book before being escorted to our seats. The entire wedding party looked absolutely stunning. The bridesmaids and groomsmen were beautifully dressed, and the groom, Brad, looked so handsome. But, of course, the main event was the bride! Amanda was absolutely gorgeous and looked like a true vision on her special day. The ceremony was short, sweet, and beautiful. Afterwards, we headed outside for cocktail hour, where guests were able to mingle, visit, and enjoy a flute of champagne from the beautiful champagne wall. It was such a fun and elegant touch! After cocktail hour, we were welcomed into the reception hall, and it was absolutely breathtaking. Every detail was immaculate, beautifully coordinated, and thoughtfully placed. The decor was elegant, pretty, and created such a lovely atmosphere for celebrating the newlyweds. A special shout-out goes to our own Tondra Hailey, who did an incredible job as the decorator. Her attention to detail and beautiful design truly helped make the reception space feel magical. One of the most beautiful moments of the evening was the bride and groom’s first dance. It was absolutely breathtaking and such a special moment. You could truly feel the love between Amanda and Brad as they shared that dance together. Time to celebrate! The music, atmosphere, and energy were unleashed and danced the night away. It was such a fun evening filled with laughter, love, and memories that will last a lifetime.
Amanda and Brad’s wedding was a beautiful, memorable celebration with love, elegance, and so many special touches. It was a perfect day to celebrate such a wonderful couple, and we wish them a lifetime of happiness together!
The Stevens Wedding May 2, 2026
Robinshaw in Rossville, Tennessee #SignedSealedStevens
How did your romance begin? We started off as classmates, and then friends. Our romance was unexpected, but it absolutely came at the right time.
What attracted you to her ? Amanda is a beautiful caring and kind woman. She puts her family above everything else and is incredibly selfless in her time. I noticed this very early into us talking. She also has a funny joke 1-2 times a year.
What attracted you to him? Brad has such a genuine and caring spirit. He literally goes above and beyond for the people he loves. I saw this in him from the very beginning. He is so thoughtful and intentional with everything that he does. He is also a man of his word. If he says he’s going to do something, consider it done. He knows what he wants and plays no games about it. His sense of humor and of course his handsomeness is plus. He’s a little funny sometimes lol.
The Stevens Wedding How did you know he/she was the one? I knew Brad was the one from the very first date, and so did he. There was something different and natural about our love. It didn’t feel forced. It’s like we were made for each other.
First date? Brad picked me up and had a dozen roses waiting in his hand. We went to Firebirds. We talked and laughed. And afterwards we went and had drinks at Tavern 018. The first date turned into forever and we are glad that it did.
What is your engagement story? We got engaged on October 10, 2024 surrounded by both of our immediate families and a few friends. It seemed like a normal day that would end with a date night. Brad took me to dinner and then told me we are going to get ice cream afterwards. Instead of ice cream, he took me to Collierville Town Square where it was beautifully decorated and well planned out, and asked me to marry him. I’m so surprised I didn’t catch on to what was happening sooner.
How is your experience working together? How do you manage being spouses and coworkers? We absolutely love working together. In fact, our day doesn’t go well when we aren’t at work together. Being together at work makes the days easier. Sometimes coworkers will ask what’s wrong with us (when one of us isn’t at work). I always reply “Brad isn’t here”... and same for Brad when I’m off work. We work better together!
The Stevens Wedding
Are there any challenges? The only challenge would probably be trying not to bring work home. We work in a challenging field, so the tough days are tough. We try not to talk too much about work when we get home. What are the benefits? Since we work the same job, we understand each other. We can truly understand when one of us has had a hard day. Many people don’t understand our job, so it is great being with someone who truly understands what it is like to work here. Another benefit is that we have the same off days and we are on the same shift. We get to spend our days off together and make future plans because of it. How long did it take to plan the wedding? We began planning our wedding immediately. We started looking at venues in November , and we had our venue booked and date secured before Christmas 2024. So it took a little less than a year and a half. I planned our entire wedding without a wedding planner and I must say I am so proud how it turned out. I enjoyed it so much that I’ve decided to start my own wedding planning business. I have my first wedding as a same day coordinator in a few weeks. What advice/tips do you have for wedding planning? Do what works best for you and your spouse. Remember the day is about you. What anyone else wants honestly does not matter. Try not to stress and everything will fall into place. How have your coworkers reacted to your romance? Initially people seemed to be surprised (why, we still don’t know). I remember when we went Facebook official and people thought that we were joking lol. As time went on, people realized that we were serious and there has been nothing but support from our coworkers.
Where did you honeymoon? We went to Saint Lucia. It was absolutely amazing and we didn’t want to leave.
The September 11 attacks, or 9/11, were a series of four coordinated terrorist suicide attacks by al-Qaeda in the United States on September 11, 2001. The attacks killed 2,977 victims (excluding the 19 terrorists) and profoundly transformed global security, intelligence, and foreign policy.
I was pregnant with my first son, John and I was a cashier at Union Planters administrative building on Goodlett Farms Parkway. They sent us home early due to everyone being in a panic. I remember being the only person at the DMV on summer getting my license renewed. Dang, I was only 24 years old. - Lawana Stamps
I was in middle school- 6th grade English. They rolled in the TV. That’s all we watched for the rest of the day- didn’t even change classes. Andrea Heaston
I was in high school in my first period class when they announced over the intercom for everyone to turn on the TVs. I thought it was a movie at first. Yentl Evans
I was waking up preparing to go into work as manager at the Malco Majestic. Turned on the TV and in my sleep-addled brain thought I was watching a science-fiction or action movie something I still feel a little shame over for not immediately recognizing it as real. Took me a second to wake up and realize this was very much authentic and happening. The theater should have closed - but it did not. Corporate never gave the word. We had virtually no business the entire day - and that was long before COVID when even middle of the week daytime movies still had decent business. James Coughlin
I WAS ON CHARLIE SHIFT BUT AT HOME GETTING READY TO COME IN TO WORK EARLY FOR OVERTIME AT 11:45 AND WAS LIKE DANG I NEED TO STAY AT HOME. BUT I DROPPED MY BABY OFF TO MY MOM AND CAME ON IN TO WORK.- MARKISHA THOMAS
I WAS AT WORK . I WAS ASSISTING THE OPERATIONS MANAGER IN DISPATCH FOR A SECURITY COMPANY. ALL THE SECURITY OFFICERS WERE TRYING TO LEAVE THEIR POST. - FELECIA SHIPP
I was in 9th grade, just getting to second period....All games and activities were canceled for the whole day, but we still had to stay at school so we just talked about it every class period and watched the planes crash into the buildings over and over. We were in true disbelief. - Shaneqwa Green -I WAS WORKING AT FEDEX HEAD QUARTERS ON HACKS CROSS WHEN IT CAME IN AND EVERONE WAS THOUGHT IT WAS FALSE NEWS UNTIL IT WAS CONFIRMED, THEN WE ALL WERE IN A PANIC OF COURSE.THEY SENT EVERYONE HOME FOR SAFETY - SHONNA PLANT
I was not born yet. Kaitlin Woods I WORKED AT MCI GLOBAL DOING RELAY I JUST RECENTLY MOVED TO MEMPHIS AND THEY TOLD EVERYONE TO GO HOME. IT WAS SUCH A COMMOTION TRYING TO GET EVERYONE OUT OF THERE DUE TO THE FACT IT WAS A COMMUNICATIONS CENTER .... UPPER MGMT WAS SO CONVINCED THE NEXT PLANE WAS COMING STRAIGHT FOR US. - SONJA ROSS
I was working as the Production Department Manager for The Commercial Appeal. Someone came into my office and told me that a plane had hit one of the trade center buildings. I went down to the 2nd floor newsroom to see what was on the tv's. Reporters were gathering information. We all watched in horror as the events transpired. My oldest son Josh was at U of M and he called and told me I needed to leave since he was scared they would blow up the newspaper building. I told him I believed that higher priority targets would be hit if it was some type of terrorist attack. Needless to say it was a long news day. We woud up putting an "Extra" edition out on the street that day with all the information we had on the events that had occurred. I went home for a brief period before going back in to work and got gas on my way because nobody knew what might happen next. We ran several thousand extra newspapers for the next day's editions. I worked at least 24 hours straight that day and I won't forget it. That was back in the day when newspapers were read by thousands of people.- David Cupples
IN 2001, I WAS 27 YEARS OLD AND PREGNANT WITH THEO, WORKING TEMP SECRETARIAL WORK AT THE TEACHERS UNION ACROSS THE STREET (I WAS A REALLY BAD SECRETARY, BY THE WAY). THAT MORNING I WAS STILL AT HOME GETTING READY WHEN I CAUGHT THE NEWS, AND LIKE EVERYONE ELSE, WAS LATE TO WORK BECAUSE I COULDN'T TEAR MYSELF AWAY FROM THE NEWS FOOTAGE. WHEN I FINALLY DID, I PUT A BLANK VCR TAPE IN AND HIT "RECORD" ON CH 5 SO I WOULDN'T MISS ANYTHING ( DVR WHO ?)AND FOR MANY YEARS, I WOULD WATCH THAT TAPE ON 9-11. I DO STILL HAVE IT, BUT DON'T WATCH IT ANYMORE. BECAUSE I RECOGNIZE THAT I HAVE SOME SELF DIAGNOSED PTSD FROM THAT DAY ONCE AT WORK, WE ALL STAYED FOR A COUPLE OF HOURS, ONLY LONG ENOUGH TO CANCEL SOME EVENT THAT WAS PLANNED THAT NIGHT FOR TEACHERS DISTRICT WIDE (BECAUSE WHO WAS GOING TO COME ANYWAY). WHEN I GOT BACK HOME, I REMEMBER SITTING AND WATCHING FOR DAYS ALL THE PEOPLE LOOKING FOR FAMILY.. POSTING MISSING POSTERS ANY AND EVERYWHERE DESPERATELY HOPING THAT LOVED ONES HAD MAYBE SURVIVED I GOT A CHANCE TO VISIT THE 911 MEMORIAL ABOUT 4 YEARS AGO... I COULD HAVE STAYED THERE FOR HOURS AND HOURS.. BUT MAN IT WAS GUT WRENCHING.-HEATHER GLISSEN 26
POLICE
BOLO BE ON THE LOOKOUT
BULLETIN #: 2024-043 DATE: 08/15/2026 INCIDENT TYPE: MISSING PERSON
LAW ENFORCEMENT USE ONLY A BOLO has been issued for a female black, Manager Magaret Stiger, possibly wearing a black shirt, khaki pants who advised in roll call she would work a dispatch radio. Last seen in an administrative office. If located have her report to TRAFFIC.
DID I SAY THAT ? In roll call Margaret said she would work a radio. Well, we put out a BOLO for her. After a few messages, she finally came out. She originally said she’d work the radio for 2 hours. We sent her to the traffic radio. Well 2 hours turned into 30 minutes and 30 minutes turned into 15. - Nzinga Withers
IF LOCATED HAVE HER REPORT TO TRAFFIC. THIS BULLETIN IS FOR OFFICIAL USE ONLY. IF YOU HAVE ANY INFORMATION, CONTACT YOUR SUPERVISOR OR COMMAND STAFF.
CONFERENCE CHRONICLES
NOBLE by Erica May I had the opportunity to attend the National Organization of Black Law Enforcement Executives (NOBLE) Conference in Dallas, Texas. I’ve been a member of NOBLE for two years, but this was my first national conference. NOBLE is a national organization primarily made up of law enforcement professionals, although membership is also open to civilians. Our local chapter is the West Tennessee Chapter, led by President L. Angela Webb, a retired Memphis Police major and the current Campus Chief of Security at Rhodes College. I first learned about NOBLE from a friend in Florida who worked in dispatch and is active in the South Florida chapter. She encouraged me to join , but I didn’t actually follow through until former MPD Assistant Chief Shawn Jones visited Communications and encouraged supervisors to get involved. I started attending meetings, chapter events, virtual conferences, and training courses to learn more. Under President Webb’s leadership, our chapter has grown significantly, with more activities, community service, and opportunities to connect. For me, one of the biggest benefits has been developing stronger relationships with sworn personnel outside of Communications. Before the conference, I wondered how I would fit in because only two MPD civilians attended: me and Chief Davis’s office manager, Tyra Taylor. Those concerns disappeared quickly. MPD officers and command staff were extremely welcoming and inclusive. Colonel Amber Webb even told me, “You’re one of us.” We attended classes and shared meals together.
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CONFERENCE CHRONICLES
NOBLE
Chief Davis is prominent in NOBLE. She is a past national president and participated in several conference panels, including one with Memphis Mayor Paul Young. Despite being pulled in many directions, she still checked on the MPD delegation and made sure we were having a good conference experience. Of course, before we left Memphis, she had already “laid down the law”—telling us to dress professionally, behave ourselves, and make sure we were in class. One of my biggest takeaways from the conference was seeing so many women leading law enforcement and public safety agencies. Statistically, women may still be underrepresented in those positions, but you certainly could not tell it in that room. To say I was inspired would be an understatement. Would I encourage other civilians to join NOBLE? It depends on your interests. Start by researching the organization’s mission and programs. One of its flagship initiatives is Law and Your Community, which focuses on police-community relations—an issue I care deeply about even outside of 91-1. NOBLE is still very law enforcement-heavy, so I recommend attending a local chapter meeting before joining; you do not have to be a member to attend. If the mission aligns with you, there are tremendous opportunities for networking, professional development, training, and community service— but you will get out of it what you put into it. I’m now coordinating training for our West Tennessee Chapter and have several speakers and topics planned for upcoming meetings. The chapter also creates opportunities to simply build relationships—we recently had an outing at TopGolf. Some MPD employees even paid their own way to attend this year’s conference. Next year, the annual conference will be in Washington, D.C., and if necessary, I’m prepared to pay my own way too. I had that much fun! Oops—I mean, I had that much learning.
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ABOVE: Tyra Taylor and I got up early to catch the class geared towards elevating civilians. BELOW: Us ladies listening to music, a little downtime.
On the last night there is a gala- formal wear required. #NOBLE50
Memphis Mayor Paul Young
Tippi Brookins, she used to work at DC 9-1-1, now she is a vendor in the private sector.
Chief Davis for PRESIDENT !
Major Daniel Arrington
Tamika Williams from the Joint Office of Neighborhood Safety, Colonel Tara Gates and Colonel Christopher Parker
Me with Dominique. She works for Axon.
West TN Noble Chapter President , LA Webb and Tillman Colonel Amber Webb
LEADING WOMEN
Above: Me and Chief Davis. I was harassing her for photos all conference. Below: Me and Debra A. Williams, Clark Atlanta University Police Chief.
Above: Me, Vera Bumpers ( former police chief of Houston Texas and 2°nd lieutenant Jessica Rayborn. Below : Me and Leander ISD Police Chief Sha Rogers
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From Police to Fire A Glimpse at MFD Dispatch Training by Marie Alexander
From the class introduction to EMD, and then to acclamation, it's been an amazing journey so far. Class training is similar to going back to college, both fulfilling and challenging at the same time, but it will be well worth it. We have taken numerous weekly tests, which provide us with the necessary information to function on the floor each day and prepare us to serve citizens during their time of need. The cohort includes recruits, probationary, and lateral trainees learning the makeup of the MFD. We have been drilled and tested on the MFD stations, the different types of equipment housed at each station, and their individual functions. We have also taken multiple field trips to some of the 57 fire stations for hands-on instruction. We are approaching the halfway mark and still have so much to learn from the classroom to hands-on training, and we are still excited. Our training Watch Commander wears many hats, keeps us on our toes, and ensures that the class of so many levels is successful and no one is left behind without understanding. We look forward to completing the program, celebrating our graduation after the 6-month training completion, and continuing to serve the citizens of the City of Memphis.
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You’re invited to join us for our September 2026 Virtual Workshop Your Story Matters: A Professional Growth Workshop Thursday, September 24, 2026 | 11:30 AM – 5:00 PM ET Can’t attend live that day? No problem! Your registration includes access to the full workshop recording to watch on demand.
You have experience. You have skills. You have a story worth telling — but do you know how to tell it? Your Story Matters is a 911der Women virtual workshop designed for 9-1-1 professionals who are ready to take the next step in their careers and want to learn how to showcase what they bring to the table. This 4-session interactive program transforms the way you view your career into opportunities for professional growth, giving you the practical tools and confidence to put yourself out there. What You’ll Learn: Tell Your Story: Know Your Value – Shift from "just doing my job" to owning your professional identity and recognizing your unique worth. (Tipi Brookins, CMCP, RPL) Tell Your Story on Paper – Translate your 9-1-1 experience into a powerful resume, bio, or personal statement that resonates. (Ty Wooten, ENP) Tell Your Story Out Loud – Build interview presence, handle nerves, and learn to answer "tell me about yourself" authentically. (Nicole Lewis, ENP, RPL) Tell Your Story Online – Master LinkedIn basics and optimize your digital presence to build visibility without the overwhelm. (Josephine Rios, ENP) Workshop facilitation and closing insights (Laurie Flaherty) Plus: Interactive discussions and actionable toolkits designed to help you articulate your unique worth, highlight your achievements, and successfully unlock your next professional milestone. Don't miss this chance to strengthen your voice, own your narrative, and build the future your career deserves!
9-1-1 IN ACTION
From the Desk of Manager Jesse McCord
TRAMAINE VORNES NATIONAL RECOGNITION
I am pleased to share that Memphis Police Department Emergency Communications Bureau Emergency Response Call Operator (ERCO) Tramaine Vornes has been named the 2026 Telecommunicator of the Year by NiCE Public Safety as part of the PSAPs’ Finest Awards — one of the most prestigious recognition programs in the emergency communications profession. Now in its twenty-first year, the NiCE PSAPs’ Finest Awards honor individuals and teams across the emergency communications profession whose skill, compassion, leadership, and commitment make a lifesaving difference every day. This year’s recipients were selected by an independent judging panel of respected public safety leaders from across the country. ERCO Vornes was recognized alongside honorees in categories including Director of the Year, Line Supervisor of the Year, Trainer of the Year, Innovator of the Year, and PSAP of the Year — representing excellence across the full spectrum of the emergency communications profession. ERCO Vornes has served the Memphis Police Department Emergency Communications Bureau for over six years. In 2025, he personally handled 28,851 calls — including 15,873 emergency 9-1-1 calls — consistently ranking among the top call volume performers in the bureau month after month. Year-to-date in 2026, he has answered 7,735 emergency 9-1-1 calls and 5,670 ten-digit non-emergency calls, answering 98.29% of those emergency calls within 10 seconds. He is the recipient of the ECB’s own Emergency Response Call Operator of the Year Award for 2025 and is known by his colleagues for his patience, empathy, and professionalism with every caller he serves.
Click Here to read the official announcement.
Dispatchers vs Officers
Field Day
Destiny Willis
We would like to extend a sincere thank you to everyone who attended and supported our Officers vs. Dispatchers Field Day on August 15th. A tremendous amount of time, planning, coordination, and effort went into bringing this event together, from organizing the activities and preparing the location to purchasing supplies, setting up, and ensuring everyone had an enjoyable experience. Seeing everyone come together outside of the workplace, enjoy great food, participate in friendly competition, and build stronger relationships made every hour of preparation worthwhile. We would also like to recognize everyone who contributed behind the scenes and helped make the day a success. A special thank you to Officer Mitchell for taking the time to grill and prepare the food for everyone. Your hard work and willingness to help were greatly appreciated. Of course, we cannot close without addressing the highly questionable outcome of Tug of War. While we remain committed to maintaining positive relationships between Officers and Dispatchers, Dispatch respectfully reserves the right to dispute the officers’ victory due to some “creative interpretations” of the rules. A rematch may be necessary to ensure justice is properly served!
Thank you again to everyone who participated, volunteered, contributed, and supported this event. We hope the Officers vs. Dispatchers Field Day continues to grow and gives us many more opportunities to strengthen teamwork and camcaderie, for one another. We look forward to the next one even being even bigger and better!