Dispatch 122916

medic911.com

DECEMBER 29, 2016

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@MecklenburgEMS

78 CLASSIC NEW YEARS RESOLUTION IDEAS FOR 2017

By Dan Western Nov 25, 2016

Work is much more fun when you make friends within your company. You can enjoy things a little more than usual, and it boosts everyone’s morale.

The new year is quickly approaching and this is around about the time when we’ll all start thinking of our new years resolutions and how we can better ourselves in the new year. Here’s a list of possible new year’s resolutions:

Learn to embrace change Change is something that many people struggle with, but it’s a good thing to have as a resolution to embrace, as it will help you grow and move on to better things.

Improve your confidence Another thing that people struggle with is confidence issues. So the new year might be a good time to vow to yourself to begin improving your confidence levels.

Read more books Books provide knowledge. I was never much of a reader, but then I realized that it was simply because I hadn’t yet found the right subject or authors. Things changed when I started getting interested in self development.

Gain a qualification Qualifications can help you advance in your career, or even get you a job in the first place. But they can also improve your knowledge in a specific area that you’re interested in learning about.

Make friends within the workplace

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Improve your level of discipline It takes a lot of discipline to get where you want in life, so improving your level of it is definitely something to work on. You can apply it to whatever area you wish.

Get out of your comfort zone Life within your comfort zone isn’t that exciting. But some people are afraid to try anything they’re not quite comfortable with yet. Set out to do things outside of your comfort zone each month, in order to learn and grow as a person.

Start thinking more positively Come on, why are you always so negative about things? Chin up, cheer up and start thinking more positively.

To read the entire article and all 78 possible resolutions, visit wealthygorilla.com

PERIOD 2 (11/01/16 - 02/28/17) RESULTS THRU’ 12/22/16

EST. PAYOUT : $0 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)

QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.

ON TARGET

PATIENT SATISFACTION RATED AS “EXCELLENT” 65%** (GOAL: > 50%; LOW: > 60%; MID: > 60-65%; HI: > 65%)

TOTAL TASK TIME

70:13**

(GOAL: < 70:00; LOW: < 69:00-70:00; MID: < 68:01-68:59; HI: < 68:00)

$0

$150 $300

$0

$150 $300

AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9*

PERFORMANCE CRITERIA ($100 EA.)

CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 76%

RESPONSE TIMES (GOAL: P1, P2: > 90%; P3: > 85%)

P1: 97.10%/P2: 97.45% P3: 91.36%

P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:03 *Agency Driver Safety as of 11/7/16 **Pat Sat and TTT as of 12/16/16

As previously noted, the latest Performance Pay Tracking Period began on Nov. 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient”

SEPTEMBER 2014

2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

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JAN INSERVICE TUE, JAN. 3 1000 - 1400 WED, JAN. 4 1200 - 1600 THU, JAN. 5 1000 - 1400 FRI, JAN. 6 0800 - 1200 MON, JAN. 9 1200 - 1600 1800 - 2200 WED, JAN. 11 1200 - 1600 1800 - 2200 THU, JAN. 12 1800 - 2200

JAN COMPLIANCE TUE, JAN. 3

WED, JAN. 4 FRI, JAN. 6

MON, JAN. 9 THU, JAN. 12 SAT, JAN. 14

0800 - 1000 1000 -1200 1200 - 1400 1000 - 1200 1600 - 1800 1600 - 1800

REQUIRED ATTENDANCE Jacob Atkinson, Mian Baker, Elijah Baumgarten, Casey Brennan, Mariann Earwood, Theodore Elias, Donald Eslick, Brendan Ferguson, Bailey Goodyear, Rheba Graham-James, Ethan Harrison, Alyssa Head, Trueman Jones, Shawn Kersey, Ryan Lowe, Mary Malinowski, Michael Malone, Christopher McNally, Rebecca Morelos, Christopher Noll, Karl Ottesen, Aaron Peppel, Kenny Phillips, Howard Pittman, Michael Pomeroy, Tom Porcelli, William Ramsey, Teresa Rankin, Lindsay Regruto, Adamo Riascos, Tabitha Ritter, Bryan Runyan, Mary Shockley, Chris Simmons, Jamie Stanford, John Stroup, Kevin Treat, Steven Waddell and John Webster.

PLEASE NOTE: If your Annual Performance Review was in December and you did not attend class, you must contact Amy Broughton to attend a January class.

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

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SUN 1

MON 2

ADMIN OFFICE CLOSED ON JAN 2

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9 INSERVICE 1200 - 1600 1800 - 2200

TUE 3 INSERVICE 1000 - 1400

WED 4 INSERVICE 1200 - 1600

COMPLIANCE 0800 - 1000

COMPLIANCE 1000 - 1200

10

11 INSERVICE 1200 - 1600 1800 - 2200

COMPLIANCE 1000 - 1200 15

16

SAFETY MTG 1000 - 1200

JAN 2017 THU 5 INSERVICE 1000 - 1400

FRI 6 INSERVICE 0800 - 1200

SAT 7

COMPLIANCE 1200 - 1400 12 INSERVICE 1800 - 2200

13

COMPLIANCE 1600 - 1800

14 COMPLIANCE 1600 - 1800 SAFE TEEN 0700 - 1300

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18

19

20

21

25

26

27

28

DAY ADMIN OFFICE CLOSED

22

23

24

29

30

31

Have you had a chance to review this year’s Annual Report? Find out more about Medic’s 2015-16 fiscal year and YOUR accomplishments.

The Annual Report is available at medic911. com/About Medic/Annual Report.

For more information, contact your supervisor or any member of PR.

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You may ask: why is Lester playing the weatherman at Fox 46?

Outside of Lester just being Lester, PR continues to build its relationship with local media by meeting their staff, reporters, news directors and editors. This small step may help ensure that Medic stays â&#x20AC;&#x2DC;top of mindâ&#x20AC;&#x2122; when pitching news stories, broadcasting positive news reports and sharing the great work that Medic does every day.

For more information, please contact any member of PR.