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DECEMBER 29, 2014

UGLY SWEATER LUNCHEON PHOTOS, TOP FIVE POSTS FOR 2014 & MORE...

While in the OA Common Area, please be aware of your surroundings. The Common Area serves many purposes. One of these purposes is the workspace for the Operations Assistant.

Be mindful of the noise level, while in the OA Common Area. While there, please take the following steps: 1. Please do not increase the noise level in this area. Speak at a normal volume.

2. Do not hold the bay door open.

3. Please be respectful of the OA desk area. Do not congregate at the OA desk, etc.

4. If you are in need of something, please ask. Simply taking something off the desk or opening a drawer without asking does not demonstrate basic common courtesy to the person working.

Your assistance with this matter is greatly appreciated!

If you have questions, please contact Chris Kraetz at chrisk@medic911.com or 704-943-6226.

For a complete list of New Hire Graduate names, please check out our Facebook page at facebook. com/MeckEMS

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As previously noted, the latest Performance Pay Tracking Period began on July 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 68% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”

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As we head into 2015, let’s conti 2014 was a great year for Medic’s it couldn’t have been done withou

So, here’s to you and all the great Top 5 Facebook Posts for 2014.

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inue to celebrate 2014 successes. s social media platforms. However, ut YOU!

t things you do. Here’s a list of the

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SUN

MON

TUE

WED

THU

JAN 2015 FRI

SAT

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10 COMPLIANCE 1600 - 2200

16 SIMULATION 1. 0800 - 1000 2. 1100 - 1300

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HELLO. . .

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1. COMPLIANCE 0800 - 1200 2. SIMULATION a. 1600-1800 b. 1900 - 2100 3. FISDAP 0830 - 1830

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14 COMPLIANCE 1300 - 1700

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FISDAP 0830 - 1830 18

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26 SIMULATION 1. 1000 - 1200 2. 1300 - 1500 FISDAP 0830 - 1830

20 SIMULATION 1. 1000 - 1200 2. 1300 - 1500

21 SIMULATION 1. 0800 - 1000 2. 1100 - 1300

22 SIMULATION 1. 1000 - 1200 2. 1300 - 1500

23 SIMULATION 1. 1600 - 1800 2. 1900 - 2100

FISDAP 0830 - 1830

FISDAP 0830 - 1830

FISDAP 0830 - 1830

FISDAP 0830 - 1830

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28 SIMULATION 1. 1600 - 1800 2. 1900 - 2100

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1. COMPLIANCE 1300 - 1700 2. SIMULATION a. 1600-1800 b. 1900 - 2100 3. FISDAP 0830 - 1830

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FISDAP 0830 - 1830

• The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

Ben Astrike, Kariena Bernesser, Jacob Brod, Esequiel Cipriano, John Crunk, Daniel Geis, Derek Gray, Angela • Attendees will be paid for the total time spent in class.

Hightshoe, Brad Howell, Jason Jeffares, Sam Jones, Chris- • Each employee, with an Annual Performance Review within that same month, MUST attend one of tine Kraetz, Jacklyn Manley, Sarah Morris, Eric Morrison, the available Compliance Training Sessions.

Alexis Perkel, Tara Ragan, Brian Smith, Drew Smith, Gene • Compliance sessions are held next to the Medic FitStarnes, Christopher Stephens, Mike Stratton, Nicole Tyness Center. son, Melaine Varnadore and Pamela Wykle

REQUIRED ATTENDANCE

PLEASE NOTE: If your Annual Performance Review was For more information on Corporate Compliance Class or in December and you did not attend the December if you need directions, please contact Amy Broughton at class, you must contact Amy Broughton to attend a Jan- amyb@medic911.com. uary class.

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS.

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2015 TRAINING SCHEDULE JANUARY COMPLIANCE

JANUARY SIMULATION

Thu, Jan 8 Sat, Jan 10 Wed, Jan 14 Tue, Jan 27

Thu, Jan 8

Fri, Jan 16

Tue, Jan 20

Wed, Jan 21

Thu, Jan 22

Fri, Jan 23

Mon, Jan 26

Jeff Keith 2 Elijah Gamble 2 Chelsea Dewell 3 Carrie Cole 4 Michael Grisanti 5 Amy Broughton 6 Melaine Varnadore 7 Danielle Walcott 8 Matt West 8 David Garber 10 Chris Pinto 11 Scottie Carriker 11 Chris Howard 11 Bryan Runyan 12 Angie Berrien 13 Charles Horne 14 Jamal Peay 14 Taylor Gibson 16 Craig McAllister 16 Brittany Harris 16 Kendall Hicks 18 Amber Barrera 18 Robert Ramsey 19 David Hodnett 19 Samantha Baber 19 Ryan Powell 19 Ashley Smith 20

0800 - 1200 1600 - 2200 1300 - 1700 1300 - 1700

Anissa Clayton Russell Harrell Megan Ruane Teresa Womble Will Coston Matthew Godec Jamie Stanford Gary Moore Sherri Steele Ed Clay Jackie Manley

Rheba Graham-James

1600 - 1800 1900 - 2100 0800 - 1000 1100 - 1300 1000 - 1200 1300 - 1500 0800 - 1100 1100 - 1300 1000 - 1200 1300 - 1500 1600 - 1800 1900 - 2100 1000 - 1200 1300 - 1500

Tue, Jan 27 0800 - 1000 1100 -1300 Wed, Jan 28 1600 - 1800

1900 - 2100

JANUARY FISDAP Thu, Jan 8 Fri, Jan 16 Tue, Jan 20 Wed, Jan 21 Thu, Jan 22 Fri, Jan 23 Mon, Jan 26 Tue, Jan 27 Wed, Jan 28

0830 - 1830 0830 - 1830 0830 - 1830 0830 - 1830 0830 - 1830 0830 - 1830 0830 - 1830 0830 - 1830 0830 - 1830

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