Dispatch 122817

DECEMBER 28, 2017

facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency

PERIOD 2 (11/1/17 - 2/28/18) WEEKLY RESULTS THRU’ 12/21/17

EST. PAYOUT : $850 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)

QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.

ON TARGET

PATIENT SATISFACTION RATED AS “EXCELLENT” 63% (GOAL: > 50%; LOW: 50%-59%; MID:60%-64%; HI: > 65%)

TOTAL TASK TIME

67:11**

(GOAL: < 70:00; LOW: 69:00-70:00; MID: 68:01-68:59; HI: < 68:00)

$0

$150 $300

$0

$150 $300

AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9

PERFORMANCE CRITERIA ($100 EA.)

CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 72%

RESPONSE TIMES P1: 97.67%/P2: 96.65% (GOAL: P1, P2: > 90%; P3: > 85%) P3: 92.44%**

P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:29* *PI as of 11/10/17 **MPDS and Response Times as of 12/15/17

The latest Performance Pay Tracking Period began on November 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

STAYING SAFE WHEN IT’S TIME TO CELEBRATE No matter what plans you have in store, here’s how to stay safe on New Year’s Eve: With Your Group…

If you’re going to a party or heading to a public event, make plans to arrive and leave with a group. To this end, pack a charger for your phone — a portable one may be especially helpful if you can’t find an outlet. Be aware of your surroundings; if you get separated from your group, you will want to know where you are, where you’re going and where you’re spending the night.

When It’s Time to Eat… A filling dinner is one of the best ways to prepare for a long New Year’s Eve night. A wholesome dinner can not only help to absorb some of the alcohol, but it will also help you avoid nibbling on bar snacks.

If You’re Drinking…

Even if you and your friends don’t partake, you’ll likely encounter intoxicated revelers over the course of your night. If you are drinking alcohol, keep in mind your limits. With a few adjustments, the tips are very similar to summer drinking: alternate alcohol with water or other non-alcoholic options, pace yourself and don’t leave your beverage unattended.

Regarding Driving…

Don’t drink and drive. Don’t let anyone you see drive under the influence. If you’re hosting, this may mean taking keys and offering couches to sleep on. If you’re out on the town, this could mean alerting the bartender or host to the situation.

It is always dangerous to be on the road on New Year’s Eve. If possible, ask to spend the night with a friend or book a room within walking distance of your festivities to avoid potential drunk drivers. If you must be on the road, be prepared for increased cab fare or ride-sharing surge prices and the pre-existing dangers of driving in winter conditions at night.

To read the entire article or for more information, visit http://www.nmbreakthroughs. org/wellness/nye-safety-tips

Demolition of the old Ford building proceeds

05.16

Foundation and steel beams installed

12.16

Outside walls are set into place

02.17

05.17

Sidewalks are and set

Asphalt is laid around building

06.17

7

poured

Bay floor prepped for striping

08.17

Fleetâ&#x20AC;&#x2122;s new building is readied for truck lifts

09.17

Front logo sign installed

11.17

12.17

Locker rooms are painted; floors laid

As we head into the new year (and the new headquarters), letâ&#x20AC;&#x2122;s take a look at where it all began to where we are today.

To see more HQ construction photos (and videos), visit buildmedic.com

COMPLIANCE CLASS TRAINING Corporate Compliance training is offered online via the LMS. You can go into the Computer Lab (formerly the Corporate Compliance classroom) or at your desk to complete the training.

In order to successfully complete this LMS training, please be aware of the following: Passwords and Login It is your responsibility to ensure that you have access to the Success Factors Learning Management System (LMS). You will need to log into the LMS to complete your compliance training and to set up your fit testing/TB test, if applicable.

If you have never logged into the LMS then you will do the following: • Go to: https://medic911.plateau.com • User ID: Employee ID number with preceding zeros if applicable • Default Temporary Password is: ‘medic911’ If you have forgotten your password please use the “forgot password’ function. If that fails then contact Elisabeth Mitchell at elisabethm@medic911.com.

• Password resets will only occur during business

hours • You must be sure that you have your correct login information before attempting to complete work in the lab For complete instructions, visit https://www.medic911.com/extranet/my-medic/corporate-compliance If you have Corporate Compliance content questions, contact Pam Jackson at pamelaj@medic911.com. For technical questions, contact Elisabeth Mitchell elisabethm@medic911.com.

ATTENDEES Jacob Atkinson, Mian Baker, Elijah Baumgarten, Casey Brennan, Mariann Earwood, Theodore Elias, Donald Eslick, Brendan Ferguson, Lindsay Garrison, Bailey Goodyear, Rheba Graham-James, Ethan Harrison, Alyssa Head, Monroe Hicks, Trueman Jones, Jean Jones, Shawn Kersey, Ryan Lowe, Mary Malinowski, Michael Malone, Christopher McNally, Christopher Noll, Karl Ottesen, Aaron Peppel, Kenny Phillips, Howard Pittman, Michael Pomeroy, Thomas Porcelli, William Ramsey, Teresa Rankin, Adamo Riascos, Bryan Runyan, Mary Shockley, Chris Simmons, Jamie Stanford, John Stroup, Kevin Treat and John Webster

January 2018

• In-service dates coming soon.

• Calendar week starts on Monday.

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

20

21

27

28

NEW YEARS DAY – ADMIN OFFICES CLOSED

22

23

24 SAFETY MEETING 1300 - 1500

29

19 ASSESSMENT CENTER 0800 - 1700

MARTIN LUTHER KING DAY – ADMIN OFFICES CLOSED

30

31

25

26

SAFE TEEN 0700 - 1300

VitaMin Vital health information in a minute

Get smart about antibiotics Using antibiotics wisely can help you and your family stay healthy. But how much do you really know about antibiotics and what they treat? Take our quiz and find out.

1. Green-colored mucus is a sure sign that an antibiotic is needed. True or False?

2. Antibiotic resistance is a serious health threat. True or False?

3. You should stop taking antibiotics as soon as you feel better. True or False?

4. Antibiotics might not cure a virus, but they can help you feel better faster. True or False?

Quiz answers 1. False. Coughing up green-colored mucus can be miserable, but it doesn’t mean you need antibiotics.

Green-colored mucus could indicate a virus, which isn’t treated by antibiotics. Remember, antibiotics are only useful in treating bacterial infections.1 Illness

Usual cause

Antibiotic needed?

Common cold

Virus

No

Flu

Virus

No

Bronchitis/cough

Virus

No

Whooping cough

Bacteria

Yes

Sore throat

Virus

No

Strep throat

Bacteria

Yes

Fluid in the middle ear

Virus

No

Urinary tract infection

Bacteria

Yes

2. True. Misusing antibiotics helps create bacteria that can make you sick and are resistant to medication.

In the United States, at least 2 million people are infected with bacteria that are resistant to antibiotics each year.2 3. False. If you’re prescribed an antibiotic, be sure to finish the full course. Don’t stop taking your medicine when you feel better. A shortened course of antibiotics often kills only the most vulnerable bacteria, allowing stronger bacteria to survive.

4. False. Talk to your doctor or pharmacist about ways to manage symptoms. Help your body’s immune system do its job by getting adequate rest and drinking plenty of fluids.

Sources: 1. Centers for Disease Control and Prevention. “Antibiotics Aren’t Always the Answer.” http://www.cdc.gov/features/getsmart (last reviewed/updated November 16, 2015) 2. Centers for Disease Control and Prevention. Antibiotic Resistance Threats in the United States, 2013. http://www.cdc.gov/drugresistance/threat-report-2013/index.html (last reviewed July 14, 2014) This is intended to be general health information and not medical advice or services. You should consult your doctor for medical advice or services, including seeking advice before undertaking a new diet or exercise program.

All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company, Connecticut General Life Insurance Company, Cigna Behavioral Health, Inc., Cigna Health Management, Inc., and HMO or service company subsidiaries of Cigna Health Corporation. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc. All pictures are used for illustrative purposes only.

893402 02/17 © 2017 Cigna. Some content provided under license.

Congratulations to Paramedic Crew Chief Jim Lockard for 30 years of service.

Enjoy your retirement, Jim!!

The Medic Dispatch is going bimonthly, starting in January. The next Dispatch will be distributed on Thursday, January 11, 2018.

For more information, email PR@medic911.com