Dispatch 122216

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DECEMBER 22, 2016

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POCKET THE SAVINGS

Ten easy ways to lower your out-of-pocket health care expenses

1. Stay in network. You’ll save big when you use a doctor, hospital or facility that’s part of the Cigna network. Chances are, there’s a network doctor or facility nearby.

2. Ask before you go. Your primary care doctor may be in your plan’s network, but other providers they refer you to might be out-of-network. Make sure to ask if referrals are in your plan’s network. If you don’t, you may be surprised by a higher bill.

3. Know your plan – and save. If you use an out-of-network provider, your costs can add up quickly.

That’s because you’re probably going to pay full price and not the discounted price an in-network doctor or facility would charge for covered services. Plus, the doctor or facility might charge more than what your plan will pay for out-of-network care. That means you will have to pay the difference.

4. Go with the Cigna Care Designation.

You may save even more when you choose a Cigna Care Designation doctor or a Centers of Excellence hospital.

Look for these designations in the online directory: Cigna Care Designation - Doctors in 22 medical specialties, including primary care, who achieve top results based on Cigna cost-efficiency and quality measures.

5. Get preventive care. Checkups, immunizations and screenings can help detect or prevent serious diseases and keep you in tip-top shape. Your primary care physician can help you coordinate tests and shots that are right for you, based on your age, gender and family history.

6. Use an urgent care center. If your medical need isn’t serious or life threatening and you can’t get an appointment with your doctor, you should consider an urgent care center instead of the emergency room (ER). An urgent care center provides quality care like an ER, but can save you hundreds of dollars. Visit an urgent care center for things like:

› › › › ›

Minor cuts Burns and sprains Fever and flu symptoms Joint or lower back pain Urinary tract infections.

Average urgent care center cost:* $153 Average hospital ER cost: $1,757

›

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Centers of Excellence – Hospitals that show quality and cost-efficiency for certain procedures.

Need to find a doctor, hospital or other care facility? Use the online directory on myCigna.com or call the number on your Cigna ID card.

Offered by: Cigna Health and Life Insurance Company, Connecticut General Life Insurance Company or their affiliates.

835975medic91 i 12/14 1.com 2

PERIOD 2 (11/01/16 - 02/28/17) RESULTS THRU’ 12/16/16

EST. PAYOUT : $0 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)

QUALIFYING CRITERIA

ON TARGET

PATIENT SATISFACTION RATED AS “EXCELLENT” 65%

(GOAL: > 50%; LOW: > 60%; MID: > 60-65%; HI: > 65%)

TOTAL TASK TIME

70:13

(GOAL: < 70:00; LOW: < 69:00-70:00; MID: < 68:01-68:59; HI: < 68:00)

$0

$150 $300

$0

$150 $300

AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9*

PERFORMANCE CRITERIA ($100 EA.)

CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 77%**

RESPONSE TIMES (GOAL: P1, P2: > 90%; P3: > 85%)

P1: 96.80%/P2: 97.71% P3: 91.68%

P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:03 *Agency Driver Safety as of 11/7/16 **MPDS as of 12/9/16

As previously noted, the latest Performance Pay Tracking Period began on Nov. 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient”

SEPTEMBER 2014

2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

medic911.com

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CHARLOTTE.ABOUT.COM UPDATED OCTOBER 31, 2016 Looking to ring in 2017 in Charlotte? Whether you’re looking for a family-friendly celebration, or you want to leave the kids behind, there are plenty of events happening around Charlotte. Here’s how the New Year’s scene looks for 2016 going in to 2017.

First Night Charlotte 10 p.m. to Midnight Romare Bearden Park First Night is the city of Charlotte’s “official” celebration. It’s an alcohol-free, family-friendly, cultural celebration in Uptown Charlotte.

Artists, dancers, comedians, musicians and magicians will take to the streets and venues for you to enjoy as you count down the end of 2016. If midnight is too late for the younger ones in your family though, there’s a kid’s countdown earlier in the day.

The evening will be capped off

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by fireworks at midnight.

First Night Charlotte for Kids 1 to 6 p.m.

Romare Bearden Park Is midnight just too late for the little ones in your family? Then check out the kid’s counterpart of Charlotte’s official celebration. First Night Kids kicks runs starts at noon with a kid’s countdown at the main stage.

Howl at the Moon’s New Year’s Eve Howl at the Moon is offering plenty of party packages to help you create the perfect night out to bring in 2017. Event packages start with Standing Room, which guarantees admission inside Howl at the Moon (but doesn’t promise that you’ll have a seat or a table), two house drinks (up to $8.25) and a champagne toast, and they go all the way up to Champagne Supernova, which features seating, drinks, a buffet and champagne toast at midnight. Packages range from $50 – $120.

16th Annual “Back to the Future Bash” at Roxbury Become a time traveler for the night and dance to ‘80s and ‘90s favorites at Roxbury Nightclub.

Admission includes New Year’s Eve favors, a champagne toast, and access to four bars and multiple dance floors. Tickets are a little bit cheaper if you purchase them online, but most years you can still get in at the door.

Sycamore Brewing If you’re looking for a more chill and reserved celebration instead of a “let’s go crazy bash”, ring in the New Year at Sycamore’s second annual ‘Brew Year’s Eve Celebration. There’s no dress code, and no tickets are required. Food trucks will be on site, so you won’t go hungry as you enjoy live music, bottles of champagne and pitchers of beer under Sycamore’s large heated tent.

For more info on local NYE events, visit charlotte.about.com

NBCâ&#x20AC;&#x2122;s employee relaxation area

SEPTEMBER 2014

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JAN INSERVICE TUE, JAN. 3 WED, JAN. 4 THU, JAN. 5 FRI, JAN. 6 MON, JAN. 9

1000 - 1400 1200 - 1600 1000 - 1400 0800 - 1200 1200 - 1600 1800 - 2200

JAN INSERVICE, CON’T. WED, JAN. 11 1200 - 1600

1800 - 2200 THU, JAN. 12 1800 - 2200

REQUIRED ATTENDANCE Jacob Atkinson, Mian Baker, Elijah Baumgarten, Casey Brennan, Mariann Earwood, Theodore Elias, Donald Eslick, Brendan Ferguson, Bailey Goodyear, Rheba Graham-James, Ethan Harrison, Alyssa Head, Trueman Jones, Shawn Kersey, Ryan Lowe, Mary Malinowski, Michael Malone, Christopher McNally, Rebecca Morelos, Christopher Noll, Karl Ottesen, Aaron Peppel, Kenny Phillips, Howard Pittman, Michael Pomeroy, Tom Porcelli, William Ramsey, Teresa Rankin, Lindsay Regruto, Adamo Riascos, Tabitha Ritter, Bryan Runyan, Mary Shockley, Chris Simmons, Jamie Stanford, John Stroup, Kevin Treat, Steven Waddell and John Webster.

JAN COMPLIANCE TUE, JAN. 3

WED, JAN. 4 FRI, JAN. 6

MON, JAN. 9 THU, JAN. 12 SAT, JAN. 14

0800 - 1000 1000 -1200 1200 - 1400 1000 - 1200 1600 - 1800 1600 - 1800

PLEASE NOTE: If your Annual Performance Review was in December and you did not attend class, you must contact Amy Broughton to attend a January class.

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

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SUN 1

MON 2

ADMIN OFFICE CLOSED ON JAN 2

8

9 INSERVICE 1200 - 1600 1800 - 2200

WED 4 INSERVICE 1200 - 1600

COMPLIANCE 0800 - 1000

COMPLIANCE 1000 - 1200

10

11 INSERVICE 1200 - 1600 1800 - 2200

COMPLIANCE 1000 - 1200 15

16

JAN 2017

TUE 3 INSERVICE 1000 - 1400

THU 5 INSERVICE 1000 - 1400

SAT 7

COMPLIANCE 1200 - 1400 12 INSERVICE 1800 - 2200

SAFETY MTG 1000 - 1200

FRI 6 INSERVICE 0800 - 1200

13

COMPLIANCE 1600 - 1800

14 COMPLIANCE 1600 - 1800 SAFE TEEN 0700 - 1300

17

18

19

20

21

25

26

27

28

DAY ADMIN OFFICE CLOSED

22

23

24

29

30

31

Alexandra Ebner Kevin Orr Elijah Gamble Jeffrey Keith Adrian Sproul Carrie Church Michael Grisanti Molly Koon Matthew Raborn Amy Broughton Kevin Treat Melaine Varnadore Jeffrey Karll Danielle Walcott Matthew West Robert Smith David Garber Anthony Carriker

1 1 2 2 2 4 5 5 5 6 6 7 8 8 8 9 10 11

Eddie Howard Christopher Pinto Bryan Runyan Casey Brennan Robert Harford Charles Horne Jamal Peay Max Bolgrin James Camarena William Gibson Brittany Harris Craig McAllister Shawn Elliott Amber Barrera David Hodnett Ryan Powell Anissa Clayton Ashley Smith

11 11 12 13 13 14 14 16 16 16 16 16 17 18 19 19 20 20

Russell Harrell 22 Megan McCarley 23 Teresa Womble 23 Willie Coston 24 Matthew Godec 26 Jacob Gooden 27 Jamie Stanford 27 Brittany Martin-Ovid 28 Sherri Steele 28 Edward Clay 29 Jacklyn Manley 29 Rheba Graham-James 30

SEPTEMBER 2014

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THE BEST BUTTERY GLUTEN-FREE VANILLA CUPCAKES {{ ingredients }} ½ cup (125g) salted butter, at room temperature (Use a good quality European butter if possible; for dairy-free, sub your favorite butter substitute; if you use unsalted butter, add 1/4-1/2 t. salt to the dry ingredients.)

2/3 cup granulated sugar 2 large eggs, at room temperature (I use organic eggs from farm-raised chickens; egg quality makes a difference in your baked goods.)

1 cup (115 g) Gigi’s Everyday GF Flour Blend, Gum-Free or similar gum-free blend 2 teaspoons baking powder 1 teaspoon baking soda 3 teaspoons pure vanilla extract (I like Nielsen Massey extracts.) ¼ cup milk (Use any dairy or dairy-free milk you like to use in baking.) {{ instructions }} Preheat your oven to 350F. Use a 6-section muffin pan for big, fluffy jumbo cupcakes or a 12-section muffin pan for smaller ones. Grease your pan lightly, or line with parchment liners. Whip butter and sugar together until light and fluffy; a stand mixer is great, but you can do this by hand, as well). Add eggs, beating well.

Sift in flour, baking powder and soda. (I like sifting these in with a large wire mesh sieve.)

Stir until incorporated, then stir in vanilla and milk. Divide batter evenly between sections of your desired pan.

For a 6-section pan, which is what I use when I make these, I use 3 scoops of batter from a #40 cookie scoop, which is 1 ½ T. batter per scoop. That’s a grand total 4 ½ T. batter per cupcake. (For twice as many cupcakes, use 2 ¼ T. batter for each one.)

Bake 6 larger cupcakes 15-18 minutes. Bake 12 smaller cupcakes 12-15 minutes. Check them at the lower time to make sure they do not over-bake. Remove from oven, cool in pan 15 minutes, then transfer to cooling rack to cool completely. Once completely cooled, frost as desired. (See my notes for frosting suggestions.)

For photo credit and more info, visit glutenfreegigi.com