Dispatch 121715

DECEMBER 17, 2015

Photo: Logistic’s, Jonathan Wise

medic.com

facebook.com/MeckEMS

@MecklenburgEMS

JANUARY COMPLIANCE Coming Soon!

REQUIRED ATTENDANCE

INFORMATION UPDATES

Mian Baker, Elijah Bumgarten, Jason Crump, Mariann Earwood, Donald Eslick, Brendan Ferguson, Rheba Graham-James, Trueman Jones, Shawn Kersey, Lisa LaBelle, Ryan Lowe, Corey Montgomery, Christopher Noll, Karl Ottesen, Aaron Peppel, Kenny Phillips, Howard Pittman, Michael Pomeroy, Tom Porcelli, William Ramsey, Lindsay Regruto, Adamo Riascos, Bryan Runyan, Mary Shockley, Chris Simmons, Jamie Stanford, John Stroup, Brian Thomas and Kevin Treat

• Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

PLEASE NOTE: If your Annual Performance Review was in December and you did not attend class, you must contact Amy Broughton to attend a January class.

2

medic911.com

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

As previously noted, the latest Performance Pay Tracking Period began on July 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 65% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”

SEPTEMBER 2014

medic911.com

3

SUN

MON

TUE

WED

JAN 2016

THU

FRI

SAT

1

2

3

4 ASSESSMENT CTR 0800 - 1700

5 INSERVICE 1000 - 1400

6 INSERVICE 1200 - 1600

7 INSERVICE 1000 - 1400

8 INSERVICE 0800 - 1200

9

10

11 INSERVICE 1200 - 1600 1800 - 2200

12

13 INSERVICE 1200 - 1600 1800 - 2200

14 INSERVICE 1800 - 2200

15

16

17

18

19

20

21

22

23

24

25

26

27

28

Dates in Bold: Business hour em plo are enco uraged to ye es park in the Ove 29 rflow Lot. 30

31

CONGRATULATIONS WINNERS!... Need to pick up your prize? Please visit HR. For more info, please contact Jackie Manley at jacklynm@medic911.com.

Cigna Duffle Bag.................................Matt Stegall Cigna Coffee Mugs ............................Robert McKenzie

Ken Murray Oral B Rechargeable Toothbrush..Cheryl Eudy Countertop Mini Grill.........................Brandy Pender Healthworks Duffle Bag....................KC Bernesser

Will Yokeley LGFCU Cooler Tote.............................Don Robinson Healthworks Blankets........................Milan Merges Aaron Shreffler Walmart Gift Card...............................Nicole Washington Whole Foods Gift Card......................Tony Pattillo Stephen Church Michael Kors Sunglasses...................John MacIntosh LGFCU Umbrella.................................Susan Pollich 4

medic911.com