Dispatch 121417

DECEMBER 14, 2017

facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency

PERIOD 2 (11/1/17 - 2/28/18) WEEKLY RESULTS THRU’ 12/8/17

EST. PAYOUT : $1000 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)

QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.

ON TARGET

PATIENT SATISFACTION RATED AS “EXCELLENT” 66% (GOAL: > 50%; LOW: 50%-59%; MID:60%-64%; HI: > 65%)

TOTAL TASK TIME

67:21

(GOAL: < 70:00; LOW: 69:00-70:00; MID: 68:01-68:59; HI: < 68:00)

$0

$150 $300

$0

$150 $300

AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9***

PERFORMANCE CRITERIA ($100 EA.)

CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 72%

RESPONSE TIMES P1: 96.33%/P2: 97.79% (GOAL: P1, P2: > 90%; P3: > 85%) P3: 92.56%**

P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:29* *PI as of 11/10/17 **Response Times as of 11/24/17 ***Driver Safety as of 12/1/17

The latest Performance Pay Tracking Period began on November 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations:

“Set transport length expectation” 2 “Set a 1.com triage level expectation before arriving at the hospital” medic91

Due to limited space, the Dispatch displays a limited number of updated photos each week. To see all of the new HQ construction photos (and videos), visit buildmedic.com

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JOB DESCRIPTION JOB TITLE: DEPARTMENT: REPORTS TO:

Support Services Supervisor â&#x20AC;&#x201C; A Shift Nights (Rotating Schedule) Support Services Patrick Crane

SUMMARY

Responsible for the overall day to day supervision of the Logistics Department. Coordinates, organizes, leads, schedules and reports in accordance with the overall objectives of the department and Agency. This position reports to the Support Services Manager and works with all levels of leadership to carry out the core mission and objectives of the Agency.

DUTIES AND RESPONSIBILITIES Routinely oversees the actions of on-duty Support Services Technicians Responsible for the training of all new hire Support Services Technicians Responsible for assisting with the training of all Field Operations new hires Organizes workflow and prepares schedules; reviews payroll; approves all team member timesheets and leave time.

Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee appraisals in a timely manner Meets with the Support Services Manager regarding policies affecting the administration of the department; recommends improvements and changes as appropriate QUALIFICATIONS High School diploma or general education degree (G.E.D); or equivalent combination of education and experience 1 to 3 months related experience and/or training OR combination of education/experience Basic knowledge of EMS systems and Agency policy and procedures Ability to safely operate warehouse equipment, such as, but not limited to pallet jacks, ramps, ladders and dolly Knowledge of city and county streets and locations of MEDIC stations, hospitals and related business Knowledge of radio communications equipment Knowledge of precautions and safe procedures for handling and cleaning biohazards Knowledge of minor repairs and maintenance procedures Interested applicants please complete the online application and upload both a formal letter of interest and a letter of recommendation from a full time Supervisor no later than 5:00 P.M. on December 18th, 2017 at https://medic911-internal.candidatecare.jobs/ SALARY RANGE. Please see HR. INTERVIEW PREPARATION Interview preparation is available to all Medic employees. The interview preparation packs are available at these four locations: Avesta, HR Forms (file holder outside the HR Office), computer room and My Medic.

If you have any further questions please contact Shane Anaya at ShaneA@medic911.com or Office: 704-943-6083

The Agency's Privacy Practices are available for review â&#x20AC;&#x201C; Please ask the receptionist for a copy.

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Ebner, Alexandra E. Gamble, Elijah A. Wills, Melissa A. Church, Carrie C. Grisanti, Michael J. Raborn, Matthew S. Broughton, Amy R. Treat, Kevin W. Maggard, Holly M. Varnadore, Melaine C. Karll, Jeffrey Walcott, Danielle J. West, Matthew T. Burleson, Dalton J. Smith, Robert E. Garber, David P. Carriker, Anthony S. Pinto, Christopher A. Runyan, Bryan C. Brennan, Casey B. Harford, Robert Horne, Charles E. Nixon, Barry C. Peay, Jamal R. Bolgrin, Max E. Camarena, James M. Gibson, William T. Harris, Brittany C. Elliott, Shawn P. Barrera, Amber F. Clyburn, Ieshia S. Hodnett, David W. Powell, Ryan M. Clayton, Anissa P. Smith, Ashley A. Harrell, Russell P. McCarley, Megan E. Coston, Willie Godec, Matthew F. Gooden, Jacob D. Stanford, Jamie D. Martin-Ovid, Brittany Steele, Sherri C. Clay, Edward S. Manley, Jacklyn Graham-James, Rheba B. Collado, Stephen L. Crowson, Meagan L. Glover, Robert D.

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COMPLIANCE CLASS TRAINING Corporate Compliance training is offered online via the LMS. You can go into the Computer Lab (formerly the Corporate Compliance classroom) or at your desk to complete the training.

In order to successfully complete this LMS training, please be aware of the following: Passwords and Login It is your responsibility to ensure that you have access to the Success Factors Learning Management System (LMS). You will need to log into the LMS to complete your compliance training and to set up your fit testing/TB test, if applicable.

If you have never logged into the LMS then you will do the following: • Go to: https://medic911.plateau.com • User ID: Employee ID number with preceding zeros if applicable • Default Temporary Password is: ‘medic911’ If you have forgotten your password please use the “forgot password’ function. If that fails then contact Elisabeth Mitchell at elisabethm@medic911.com.

• Password resets will only occur during business hours • You must be sure that you have your correct login information before attempting to complete work in the lab For complete instructions, visit https://www.medic911.com/extranet/my-medic/corporate-compliance If you have Corporate Compliance content questions, contact Pam Jackson at pamelaj@medic911.com. For technical questions, contact Elisabeth Mitchell elisabethm@medic911.com.

ATTENDEES Ben Astrike, Jacob Brod, Esequiel Cipriano, Rebecca Crone, Meagan Crowson, John Crunk, Daniel Geis, Keir Gray, Angela Hightshoe, Jason Jeffares, Sam Jones, Christine Kraetz, Amanda Lanier, John MacIntosh, Elizabeth Maki, Jacklyn Manley, Matthew McPherson, Eric Morrison, Nicole Mudd-Tyson, Alexis Perkel, Drew Smith, Brian Smith, Jordan Sneed, Gene Starnes, Christopher Stephens, Mike Stratton, Melaine Varnadore, Michael Walker and Kent Young

DECEMBER 2017

DECEMBER 25 - 26 CHRISTMAS BREAK - ADMIN OFFICES CLOSED

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DECEMBER INSERVICE NO INSERVICE IN DECEMBER ASSESSMENT CENTER FRI, DEC. 15

0800 - 1700

SAFETY COMMITTEE WED, DEC. 13

1000 - 1200

SAFE TEEN SAT, DEC. 16

0700 - 1300

2017 Star of Life Recipients: Sherri Steele, Ryan Lowe and Tiffany Johnson

â&#x20AC;˘ 5 questions Who will you send to DC in 2018? Nominations open December 1. â&#x20AC;˘ Estimated completion time: 1 minute

To nominate someone or learn more, visit medic911.com/public-relations/stars-of-life

SEPTEMBER 2014

For more information, email PR@medic911.com

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12 TIPS FOR HOLIDAY HOME SAFETY The holidays invite all sorts of fun activity, from lighting candles to hanging fresh greens and stringing lights. Hereâ&#x20AC;&#x2122;s how to keep your house and family safe from fire and injury.

1. Merry and Bright: Carefully inspect holiday light strings each year and discard any with frayed cords, cracked lamp holders, or loose connections. When replacing bulbs, unplug the light string and be sure to match voltage and wattage to the original bulb.

2. Lights Out: Always turn off holiday lights when you leave the house unattended or when going to bed.

3. Fresh Is Best: Try to purchase a freshly cut tree, as they are more resistant to ignition. Keep your Christmas tree watered and away from open candles.

4. Timing Is Everything: Use an outdoor timer certified by CSA International to switch lights on and off. Lights should be turned on after 7 p.m. to avoid the electricity rush hour.

5. Check for the Certification Mark: When purchasing light strings, extension cords, spotlights, electrical decorations, gas appliances, or carbon monoxide alarms, look for the certification mark of an accredited certification organization such as CSA International, UL, or ELT to ensure that the products comply with applicable standards for safety and performance.

6. One and Done: Never connect more than one extension cord together; instead use a single cord that is long enough to reach the outlet without stretching, but not so long that it can get easily tangled.

7. The Great Outdoors: When hanging outdoor lights, keep electrical connectors off the ground and away from metal rain gutters.

Use insulated tape or plastic clips instead of metal nails or tacks to hold them in place.

8. Climbing Up: Using a ladder when you put up lights? Choose the correct ladder for the job and double check for a certification mark to ensure your portable ladder complies with applicable standards.

9. Keep the Gas Behind Glass: Do not use your gas fireplace if the glass panel is removed, cracked, or broken, and only allow a qualified service person to replace fireplace parts.

10. Sound the Alarm: Test your smoke alarms monthly to make sure they work, and be sure to install smoke and carbon monoxide (CO) alarms on every level of your home -- especially near sleeping areas.

11. Filter-Friendly Furnace: To help prevent CO hazards in your home, have a qualified heating contractor perform a yearly maintenance check of your furnace and venting system, and clean or replace your furnace filter frequently during the heating seasons.

12. Clean the Clutter: Do not store combustible materials such as gasoline, propane, paper, chemicals, paint, rags, and cleaning products near your gas furnace. Gasoline or propane cylinders should be stored outside the home.

For more information, visit parents.com/holiday/christmas/ safety/12-tips-for-holiday-home-safety/