Dispatch 121015

DECEMBER 10, 2015

medic.com

facebook.com/MeckEMS

@MecklenburgEMS

It’s time for a little holiday fun. Simply unscramble the holiday words and be entered to win a gift card. Gift cards will be chosen at random, by department. One gift card, per person.

For more info, please contact PR: Lester at lestero@medic911.com, Tiffany at tiffanya@ medic911.com or Jenna at jennag@medic911. com.

Name: ______________________________________________________________________________________ Employee Number: _______________________ Department:________________________________________ OHISYDAL

_______________________________ LRDAAGN

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TAASN

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STIFG

_______________________________ CEOSKOI

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EERT

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RHWATE

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NITRA

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LODL

_______________________________ HORPDUL

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MESGA OVDIE _______________________________

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HOTNR OELP _______________________________

SFVLITEA

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EATFS

_______________________________ WEN RAYSE _______________________________

CAESANKP

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LYIAFM

_______________________________ GEG ONG

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LTAGRVINE

_______________________________ SELLB

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MAH

_______________________________ MEOSNTNAR _______________________________

SONW

_______________________________ NIETSL

RETITGL _______________________________ 2 medic911.com

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As previously noted, the latest Performance Pay Tracking Period began on July 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 65% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”

SEPTEMBER 2014

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Participating schools include: Mallard Creek, Charlotte Christian, Myers Park and Berry Academy.

Ute Dorflinger Teresa Womble Shannon Helms

SEPTEMBER 2014

medic911.com

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DECEMBER COMPLIANCE Sat, Dec 12 Tue, Dec 15

1600 - 2000 0900 - 1300

REQUIRED ATTENDANCE

INFORMATION UPDATES

Ben Astrike, Kariena Bernesser, Jacob Brod, Esequiel Cipriano, John Crunk, Daniel Geis, Derek Gray, Monroe Hicks, Angela Hightshoe, Jason Jeffares, Sam Jones, Christine Kraetz, John MacIntosh, Jacklyn Manley, Sarah Morris, Eric Morrison, Alexis Perkel, Brian Smith, Drew Smith, Gene Starnes, Christopher Stephens, Mike Stratton, Nicole Tyson, Melaine Varnadore and Pamela Wykle

• Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

PLEASE NOTE: If your Annual Performance Review was in November and you did not attend class, you must contact Amy Broughton to attend a December class.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

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Kevin Staley and Barry Bagwell are pleased to announce the promotion of Corinne Walser to the position of Operations Manager.

During her career at Medic, Corinne has demonstrated her commitment to our patients, our people and our stewardship and will continue to do an outstanding job as she leads CMED into the future.

In addition, communications oversight was transitioned to Kevin Staley, effective 12/01/15. Kevin has been fully engaged in learning the core functions of Communications, since the July 2015 restructure. Kevin will do an excellent job leading CMED. Congratulations, Corinne!!!

Barry & Kevin

SEPTEMBER 2014

medic911.com

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Is it time for your annual mammogram?

Novant Health Breast Center mobile unit will be on-site Do I need an appointment?

No appointment is required but recommended, so please reserve a time slot in advance by calling 704-384-7226 or

toll free 1-855-273-7226. Walk in's are accepted.

Is this covered by insurance?

What if my last mammogram was not at a Novant Health facility?

You can still receive a mammogram on our mobile mammography unit. We will contact your previous provider to obtain films from your most recent exam for comparison. Past results are necessary to ensure accuracy and that no changes have occurred in your breast health.

Mammograms are covered as a preventive screening every 366 days starting at age 40 for most insurance plans. For your convenience, we will file a claim with your insurance provider on your behalf. Please bring your insurance card.

Mecklenburg EMS Agency January 15, 2016 9:00 am-4:00pm

Benefits of the Novant Health Breast Center mobile unit: • State-of-the-art digital mammography • Expert team of female technologists

• On-site convenience with the luxury & privacy of a traditional imaging center

COMPANY OGO