Dispatch 120816

medic911.com

DECEMBER 8, 2016

facebook.com/MeckEMS

@MecklenburgEMS

PERIOD 2 (11/01/16 - 02/28/17) RESULTS THRU’ 12/02/16

EST. PAYOUT : $0 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)

ON TARGET

PATIENT SATISFACTION RATED AS “EXCELLENT” 67% QUALIFYING CRITERIA

(GOAL: > 50%; LOW: > 60%; MID: > 60-65%; HI: > 65%)

TOTAL TASK TIME

70:28

(GOAL: < 70:00; LOW: < 69:00-70:00; MID: < 68:01-68:59; HI: < 68:00)

$0

$150 $300

$0

$150 $300

AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9*

PERFORMANCE CRITERIA ($100 EA.)

CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 74%**

RESPONSE TIMES (GOAL: P1, P2: > 90%; P3: > 85%)

P1: 97.10%/P2: 97.04% P3: 91.09%

P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:27 *Agency Driver Safety as of 11/7/16 **MPDS as of 11/25/16

As previously noted, the latest Performance Pay Tracking Period began on Nov. 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

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medic911.com

SUN

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DEC 2016 FRI

SAT

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10 COMPLIANCE 1600 -2000

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14 SAFETY MTG 1000 - 1200

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16 ASSESSMENT CTR 0800 - 1700

17 SAFE TEEN 0700 -1800

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There’s some exciting changes happening with next year’s Heroes Game. If you try-out and become a member of the 2017 team, you may gain national recognition at the Heroes Cup Nashville in Nashville, TN, Feb. 23 - 26, 2017.

CFD joins Medic to play against other US and Canadian Fire/EMS agencies.

Want to learn more about ice hockey or haven’t played in a while? Venture over to one of these two locations to learn more: • Xtreme Ice Center. 4705 Indian Trail-Fairview Rd, Indian Trail, NC, 28079. Or visit xicenter.com for varying skating and pick up times. 704.882.1830 • Pineville Ice House. 400 Town Century Blvd, Pineville, NC, 28134. Or visit pinevilleice.com for varying skating and pick up times. 704.889.9000 Join the fun! Try-outs start in January and practices run through March/April.

If you’re interested in trying out for Medic’s Heroes hockey team or just need more info, contact Tom Porcelli at thomasp@medic911.com; x6024 or ShaneSEPTEMBER 2014 Anaya shanea@medic911.com; x6083.

medic911.com

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DEC COMPLIANCE SAT, DEC. 10 1600 - 2000 TUE, DEC. 13 1000 - 1400 THU, DEC. 15 1400 - 1800

REQUIRED ATTENDANCE Ben Astrike, Kariena Bernesser, Jacob Brod, Esequiel Cipriano, John Crunk, Daniel Geis, Derek Gray, Angela Hightshoe, Jason Jeffares, Sam Jones, Christine Kraetz, John MacIntosh, Jacklyn Manley, Sarah Morris, Eric Morrison, Alexis Perkel, Drew Smith, Brian Smith, Gene Starnes, Christopher Stephens, Mike Stratton, Nicole Tyson and Melaine Varnadore.

PLEASE NOTE: If your Annual Performance Review was in November and you did not attend class, you must contact Amy Broughton to attend a December class.

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medic911.com

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.