Dispatch 120116

medic911.com

DECEMBER 1, 2016

facebook.com/MeckEMS

@MecklenburgEMS

For more info and foodtruck schedule, login to the extranet, click on Extranet Home/Foodtruck Lunch Break. Questions? Please contact PR: Tiffany, tiffanya@medic911.com; Lester, lestero@medic911.com; Greg, gregoryg@medic911.com

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medic911.com

PERIOD 2 (11/01/16 - 02/28/17) RESULTS THRU’ 11/25/16

EST. PAYOUT : $0 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)

QUALIFYING CRITERIA

ON TARGET

PATIENT SATISFACTION RATED AS “EXCELLENT” 73%

(GOAL: > 50%; LOW: > 60%; MID: > 60-65%; HI: > 65%)

TOTAL TASK TIME

70:49

(GOAL: < 70:00; LOW: < 69:00-70:00; MID: < 68:01-68:59; HI: < 68:00)

$0

$150 $300

$0

$150 $300

AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9*

PERFORMANCE CRITERIA ($100 EA.)

CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 74%

RESPONSE TIMES (GOAL: P1, P2: > 90%; P3: > 85%)

P1: 96.68%/P2: 96.35% P3: 90.10%**

P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:43 *Agency Driver Safety as of 11/7/16 **Response Times as of 11/18/16

As previously noted, the latest Performance Pay Tracking Period began on Nov. 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient”

SEPTEMBER 2014

2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

medic911.com

3

Show how much you care by giving to the charity (or charities) of your choice as part of 2016 Charitable Giving Campaign.

Partnering with Mecklenburg County, Medicâ&#x20AC;&#x2122;s Charitable Giving Campaign is a way to make donations to over 66 charitable organizations in the surrounding area. All donations will stay in Mecklenburg County and benefit organizations such as: Crisis Assistance Ministry, American Cancer Society, Loaves and Fishes, Boy Scouts of America and Ronald McDonald House - just to name a few!

GIVING IS EASY. Select the payment method that works best for you: 1. Visit http://bit.ly/Medic2016CGC. This donation portal is now open from through December 8th.* 2. Payroll deduction 3. One time donation payment If you have any questions or concerns, please contact a member of the Human Resources department at humanresources@medic911.com. *You may donate by logging onto the website, using your employee ID number (four or five digit number) as your login and the last four digits of your social security as your password. Once you have logged in, you will be asked to change your password to something you will remember once you enter the site.

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medic911.com

Gregory Grevelding Lester Oliva

@UNCC

SEPTEMBER 2014

medic911.com

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DEC COMPLIANCE FRI, DEC. 2 MON, DEC. 5 WED, DEC. 7 SAT, DEC. 10 TUE, DEC. 13 THU, DEC. 15

0800 - 1200 1000 - 1400 1400 - 1800 1600 - 2000 1000 - 1400 1400 - 1800

REQUIRED ATTENDANCE Ben Astrike, Kariena Bernesser, Jacob Brod, Esequiel Cipriano, John Crunk, Daniel Geis, Derek Gray, Angela Hightshoe, Jason Jeffares, Sam Jones, Christine Kraetz, John MacIntosh, Jacklyn Manley, Sarah Morris, Eric Morrison, Alexis Perkel, Drew Smith, Brian Smith, Gene Starnes, Christopher Stephens, Mike Stratton, Nicole Tyson and Melaine Varnadore.

PLEASE NOTE: If your Annual Performance Review was in November and you did not attend class, you must contact Amy Broughton to attend a December class.

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medic911.com

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

SUN

MON

TUE

WED

THU

DEC 2016 FRI

SAT

1

2 COMPLIANCE 0800 -1200

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4

5 COMPLIANCE 1000 -1400

6 COMPLIANCE 0800 - 1200

7 COMPLIANCE 1400 -1800

8 COMPLIANCE 1000 - 1400

9

10 COMPLIANCE 1600 -2000

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12

13

14 SAFETY MTG 1000 - 1200

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16 ASSESSMENT CTR 0800 - 1700

17 SAFE TEEN 0700 -1800

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19

20

21

22

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24

25

26

27

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Need business cards? Want to find out the latest in Medic employee discounts? Never fret!...

The extranet has you covered.

To see what services await each Medic employee, simply do the following: • Visit medic911.com • Click on My Medic • Login with your username and password The best part: login at Medic or at home. Enjoy access 24/7.

If you have any questions, feel free to connect with your supervisor or visit the PR Office, locatSEPTEMBER 2014 ed near CMED.

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Charlotte Ballet’s Nutcracker

A Soulful Noel

12/09/16 8:00pm McGlohon Theater at Spirit Square 345 North College Street Charlotte, NC 28202 blumenthalarts.org

NoDa Eclectic Marketplace

09/10/16 - 12/10/16 10:00am to 3:00pm 514 East 36th Street Charlotte, NC 28205 facebook.com/NoDaEclecticMarketplace

Colonial Christmas & Candlelighting 12/10/16 2:00pm The Schiele Museum of Natural History 1500 E. Garrison Blvd Gastonia, NC 28054 schielemuseum.org

17th Annual Santa Bar Crawl 12/10/16 - 12/11/16 Lucky’s Bar & Arcade 300 N College St Charlotte, NC 28203 santabarcrawl.com

Santa’s Gingerbread Workshop 12/17/16 1900 Queens Road Charlotte, N.C. Charlotte, NC 28207 throwitinthepancookingclass.com

12/3/16 to 12/23/16 Belk Theater at Blumenthal Performing Arts Center 130 N. Tryon St Charlotte, NC 28202 charlotteballet.org

Christmas at the Library 12/1/16 to 12/23/16 The Billy Graham Library 4330 Westmont Drive Charlotte, NC 28217 billygrahamlibrary.org

Panther Nation Bar Crawl 8/25/16 to 12/23/16 Tilt on Trade 127 W Trade St Charlotte, NC 28202 celebrationsdesigned.com

UnDeck the Hall

12/26/16 NASCAR Hall of Fame 400 East Martin Luther King Jr. Boulevard Charlotte, NC 28202 nascarhall.com

Gingerbread Lane

12/8/16 to 12/28/16 Ballantyne Hotel & Lodge 10000 Ballantyne Commons Parkway Charlotte, NC 28277 http://www.theballantynehotel.com/ For more info, visit charlottesgotalot.com