Dispatch 113017

NOVEMBER 30, 2017

facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency

PERIOD 2 (11/1/17 - 2/28/18) WEEKLY RESULTS THRU’ 11/24/17

EST. PAYOUT : $1000 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)

QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.

ON TARGET

PATIENT SATISFACTION RATED AS “EXCELLENT” 69% (GOAL: > 50%; LOW: 50%-59%; MID:60%-64%; HI: > 65%)

TOTAL TASK TIME

67:29**

(GOAL: < 70:00; LOW: 69:00-70:00; MID: 68:01-68:59; HI: < 68:00)

$0

$150 $300

$0

$150 $300

AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9*

PERFORMANCE CRITERIA ($100 EA.)

CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 72%

RESPONSE TIMES P1: 96.33%/P2: 97.79% (GOAL: P1, P2: > 90%; P3: > 85%) P3: 92.56%

P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:29** *Driver Safety as of 11/3/17 **PI and TTT as of 11/10/17

The latest Performance Pay Tracking Period began on November 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

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Due to limited space, the Dispatch displays a limited number of updated photos each week. To see all of the new HQ construction photos (and videos), visit buildmedic.com

SEPTEMBER 2014

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HOLIDAY SIDES: Roasted Rainbow Root Vegetables • • • • • • • • • • • •

¼ cup olive oil 2 tablespoons pure maple syrup 1 tablespoon apple cider vinegar 1 teaspoon fresh rosemary, minced leaves from 4 springs thyme 1 butternut squash (3 pounds), deseeded and sliced into cubes 8 large carrots (1 ¼ pounds), peeled and halved lengthwise 4 parsnips (½ pound), peeled ad halved lengthwise 4 beets (1 pound), peeled and quartered 8 cloves garlic, peeled salt & pepper to taste ¼ cup raw pumpkin seeds (pepitas)

Preheat oven to 425 degrees F, rack in the middle. Lined a rimmed baking sheet with foil.

In a small bowl, whisk together olive oil, maple syrup, vinegar, rosemary and thyme until well combined.

Put all of the vegetables – the squash, carrots, parsnips, beets, and garlic – on the foiled baking sheet and toss well with olive oil mixture, and desired salt and pepper. Bake for 45 minutes, or until vegetables are golden and fork tender.

Meanwhile, in a medium skillet, heat pumpkin seeds over medium heat, stirring constantly, until just toasted and golden (about 4-5 minutes).

To assemble: transfer cooked vegetables to desired serving dish, top with toasted pumpkin seeds, serve and enjoy!

For photo credit and other information, visit inmybowl.com

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OCTOBER COMMENDATIONS Dakota Anaya, Elizabeth Ansley-Fisona (2), Daniel Baffaro, Jeff Bailey (2), Lester Bailey, Joshua Baissana, Mian Baker (5), Anna Baldwin, Amber Barrera (2), Luis Barrera (3), Christina Bergen, Terran Berry, Lukas Biebinger (2), Kyle Bielan, Robert Bivens (2), Thomas Black, Scott Blair (2), Casey Brennan (2), Nickolas Bringolf (2), Allison Brinzey (3),Veronica Brittain, Tanaya Bryels, Paul Burns, Tabitha Byers(5), James Cail, James Camarena, Corey Carpenito (2), Anthony Carriker, Anne Carter, Kevin Carter, William Carter, Desiree Casey (2), Nicholas Chase, Carrie Church, Stephen Church (2), Meghan Clark, Philip Clark, Ryan Clark (5), Edward Clay, Michael Conklin (2), Harley Conrad III (4), Dale Cordice (2), Katherine Cornelius, Christopher Craddock, Amanda Crago, Hunter Cromwell (2), Meagan Crowson, Janine Curlee, Kennedy Deese (4), Jennifer Dollar, David Dombo, Gabriel Donaldson (3), Marissa Donnelly (2), Ute Dorflinger, Kyesha Dula, Ruben Echeverry, Yolanda Edmonds(2), Alan Elam(2), Theodore Elias, Jacob Ellison (2), Donald Eslick (2), Robin Farrar, Anthony Ferrante(3), Stephanie Fisher, Miguel Flechas, Marshall Fletcher, Jenna Galanti, Daniel Geis, Michael George (2), William Gibson (2), Kyle Gilliam, Candace Gilliland, Ralph Giuliano, Jose Gonzalez, Julio Gonzalez, Rheba Graham-James, Timothy Greene, Carl Greene II(3), Daniel Hagemeyer, Robert Harford, Stephen Hayes (2), Shannon Helms, Stephen Henry, David Hewitt, Marie Hildreth, Samantha Hiott (2), Nicolette Hodnett (2), Nicole Hogan, Aaron Hopping, Samuel Hord (2), Kathy Houston (3), Nicholas Howard (5), Ethan Ivey, Jason Jeffares, Tiffany Johnson, Samuel Jones, Austin Joseph, Jef-

frey Karll, Chad Kennedy (3), Ethan Kenney, Allison Kerley (2), Irina Kerusenko, Madison Kiger, David Kilguss, Christopher Lamb (2), Robin Lamb (2), Lance Lee, John Leopard, Kaitlin Lewis (4), Jacob Lowe (2), Ryan Lowe, Vashti Lynch (2), Vidahl Lynch, Taylor Marcus (2), Zachary Marshburn, Megan McCarley, Kelly McCarthy, Christopher McDonald (2), Gabriel McGaha, Robert McKenzie, Randall McKown (2), Matthew McPherson, Milan Merges, Veronica Michaelis (2), Brian Miller (2),Casey Miller (2), Hunter Mitchell, Meaghan Moriarty, Jeremy Murphy, Brian Norton, Timothy Oâ&#x20AC;&#x2122;Connell, Karl Ottesen (2), Macon Parker, Eli Patterson (6), Jamal Peay, Albert Pendlay (3), Aaron Peppel, Alexis Perkel (2), Michael Perrott, Chassity Phillips, Christopher Pinto, Howard Pittman (2), Susan Pollich, Michael Pomeroy, Ian Priola, Roberto Rabell (2), Christopher Reinig (3), David Reynolds (2), Adamo Riascos (3), Brandis Ridenhour, Austin Rigsby, Scott Rinehults, Gary Rizzo (2), Sydney Robertson, Stephen Robinette (2), Laura Rohrer, Amanda Rothbauer, Bradley Rowland, Bryan Rucker (2), Addison Schroeder, Amanda Scoggin (4), Venetia Seegars (2), Kyle Sheehan, Don Shue, Christopher Simmons (2), Jennifer Slagle (2), Andrew Smith, Ashley Smith (3), Brian Smith (7), Robert Smith (2), Jordan Sneed, Craig Sovinsky, Jamie Stanford, Ian Starkey (3), Gene Starnes, Mark Strother (2), John Stroup (2), Jason Swick, Alexis Tewell, Benjamin Thackston, Robert Thomas, Jeffrey Thompson, Sr (2), David Toney, Douglas Valot, Jonathan Varalli (2), Andrew Walker, Joshua Wallace, Matthew West, Jeffrey Williams, Melissa Wills, Joan Wisham, Jesse Wolfram, Joseph Woolf, Thomas Wright, Kent Young (2), Christopher Zornow (2).

SEPTEMBER 2014

It is time for the Salvation Army Angel Tree/Silver Bell program at Medic. Near Logistics, employees can select either an Angel (child) purchase items and place them under the tree no later than Thursday, December 7, 2017.

For more information, please contact Linda Hendley at lindah@medic911.com or 704-943-6089.

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COMPLIANCE CLASS TRAINING Corporate Compliance training is offered online via the LMS. You can go into the Computer Lab (formerly the Corporate Compliance classroom) or at your desk to complete the training.

In order to successfully complete this LMS training, please be aware of the following: Passwords and Login It is your responsibility to ensure that you have access to the Success Factors Learning Management System (LMS). You will need to log into the LMS to complete your compliance training and to set up your fit testing/TB test, if applicable.

If you have never logged into the LMS then you will do the following: • Go to: https://medic911.plateau.com • User ID: Employee ID number with preceding zeros if applicable • Default Temporary Password is: ‘medic911’ If you have forgotten your password please use the “forgot password’ function. If that fails then contact Elisabeth Mitchell at elisabethm@medic911.com.

• Password resets will only occur during business hours • You must be sure that you have your correct login information before attempting to complete work in the lab For complete instructions, visit https://www.medic911.com/extranet/my-medic/corporate-compliance If you have Corporate Compliance content questions, contact Pam Jackson at pamelaj@medic911.com. For technical questions, contact Elisabeth Mitchell elisabethm@medic911.com.

ATTENDEES Ben Astrike, Jacob Brod, Esequiel Cipriano, Rebecca Crone, Meagan Crowson, John Crunk, Daniel Geis, Keir Gray, Angela Hightshoe, Jason Jeffares, Sam Jones, Christine Kraetz, Amanda Lanier, John MacIntosh, Elizabeth Maki, Jacklyn Manley, Matthew McPherson, Eric Morrison, Nicole Mudd-Tyson, Alexis Perkel, Drew Smith, Brian Smith, Jordan Sneed, Gene Starnes, Christopher Stephens, Mike Stratton, Melaine Varnadore, Michael Walker and Kent Young

DECEMBER 2017

DECEMBER 25 - 26 CHRISTMAS BREAK - ADMIN OFFICES CLOSED

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DECEMBER INSERVICE NO INSERVICE IN DECEMBER ASSESSMENT CENTER FRI, DEC. 15

0800 - 1700

SAFETY COMMITTEE WED, DEC. 13

1000 - 1200

SAFE TEEN SAT, DEC. 16

0700 - 1300

2017 Star of Life Recipients: Sherri Steele, Ryan Lowe and Tiffany Johnson

â&#x20AC;˘ 5 questions Who will you send to DC in 2018? Nominations open December 1. â&#x20AC;˘ Estimated completion time: 1 minute

To nominate someone or learn more, visit medic911.com/public-relations/stars-of-life

SEPTEMBER 2014

For more information, email PR@medic911.com

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VitaMin Vital health information in a minute

LEARN HEALTH PLAN LINGO When you get to know the basics of how health plans work, you’ll be better prepared to manage your health care and your costs. Let’s get started with a few of the most important terms to know.

Glossary of terms: Premium: The cost for health plan coverage, usually paid monthly. If you have a health plan through work, the premium may be shared by you and your employer. If your employer funds its employee health benefit, your portion of the plan cost may be called the “plan contribution”.

Deductible: The amount you pay before your plan begins to pay your covered health care expenses. For example, if your plan’s deductible is $2,000, you’ll pay the full cost for eligible health services up to $2,000.

Then, your plan begins to pay.

Copay or copayment: A fixed dollar amount you may pay each time you visit the doctor’s office, urgent care clinic, ER or pharmacy.

Usually, you pay the copay when you receive the service. The amount can vary by plan.

%

Coinsurance: A set percentage of costs you pay for covered health services after you meet the deductible. You may get a bill for your share of the costs after your visit. The plan pays the rest of covered charges. Coinsurance does not include copayments.

Out-of-pocket maximum: The limit you pay for covered services each plan year. Once you have met the out-of-pocket maximum, your plan pays 100% of covered services for the remainder of the coverage period. This limit does not include the money you pay for premiums or health care services not covered under the health plan.

Explanation of benefits (EOB): After you visit the doctor, you’ll get a statement from your health plan called an EOB. It outlines the services you received and the costs paid by your plan. It also shows the amount you’re responsible to pay. An EOB is not a bill, but the amounts shown should match up with the amounts on any bills from medical providers.

This information is for educational purposes only. It is not intended as financial or medical advice. Review your plan documents or consult a licensed insurance agent if you have questions about your specific health plan. If there are any differences between this information and the information contained in your plan documents, the information in your plan documents will prevail.

All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company, Connecticut General Life Insurance Company, Cigna Behavioral Health, Inc., Cigna Health Management, Inc., and HMO or service company subsidiaries of Cigna Health Corporation. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc. All pictures are used for illustrative purposes only.

899949 10/17 © 2017 Cigna. Some content provided under license.