Dispatch 112515

NOVEM

medic.com

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@MecklenburgEMS

A special thank you from Chris Milby’s family.

Carolina Healthcare System Emergency Departments are no longer providing a paper version of the PCS Medical Necessity Form to our crews, when transporting a NET patient. CHS ED staff will be filling out the document online. Shortly thereafter, Med Center Air will fax it directly to CMED. The paper copy is no longer needed, unless specifically ask for by CMED. If you are provided a paper copy, please turn it in at the end of your shift; along with any patient demographic sheets. Please place all paperwork in it’s appropriate location at the OA desk. As always, any documents with patient information should be handled in compliance with HIPPA regulations.

If you have any questions about NET transport procedures, please contact Jamie Stanford at Jamies@medic911.com.

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medic911.com

As previously noted, the latest Performance Pay Tracking Period began on July 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 65% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”

SEPTEMBER 2014

medic911.com

3

JOB OPPORTUNITIES EMT Airport Team Member - Internal Applicants only One position currently available.

Airport Team Members will respond to requests for service in Charlotte Douglas International Airport (CDIA) as directed by communications center. Candidate will provide pre-hospital emergency medical care to employees and visitors of the airport. Responsible for ensuring accurate and complete documentation of patient encounters. Team members will also coordinate the response of and transfer of care to EMS System transport units when needed, for transportation of patients to definitive medical care. Must maintain a high level of situational awareness and ability to report any suspicious activity to law enforcement as soon as possible. Will also ensure a constant state of readiness of all equipment and supplies utilized for service delivery at CDIA. The pre-requisites for selection to this position are:  Must contact current assigned supervisor and make a formal request for consideration  Must be employed full-time by the Agency. Maintaining full-time status during the assignment is required  Must be willing to accept the assigned schedule. Airport assignments work 12 hour shifts: two weeks on an ambulance, and two weeks at the airport. Current shift times are 06:00-18:00 or 11:00-23:00. Must be available to work additional hours during weather or periods of high demand as requested by CDIA  No more than Level 1 or higher disciplinary action within the past 12 months  No definite level 1 or level 2 audit reviews within the past 12 months  Attendance will be factored into decision making process  Must be current with In-Service, Corporate Compliance and Fit Testing  Up to date with all continuing education and required certifications  Minimum road safety score of 5 Additional Details:  The employee and his/her supervisor will review the employee’s performance history: All areas of the individuals performance will be considered by their assigned supervisor before recommending employees for consideration  Final Review and selection of eligible personnel will be conducted by the operations managers, medical director and deputy director  All employees selected for the assignment must successfully complete both the Criminal History Records Check (CHRC) and the Security Threat Assignment (STA) Interested applicants please submit letter of interest to Linda Hendley, lindah@medic911.com by 11/25/2015 The Agency's Privacy Practices are available for review – Please ask the receptionist for a copy.

11NOV15

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medic911.com

JOB OPPORTUNITIES Paramedic Airport Team Member-Internal Applicants only Two positions currently available (A-shift 11:00-23:00 and B-shift 11:00-23:00).

Airport Team Members will respond to requests for service in Charlotte Douglas International Airport (CDIA) as directed by communications center. Candidate will provide pre-hospital emergency medical care to employees and visitors of the airport. Responsible for ensuring accurate and complete documentation of patient encounters. Team members will also coordinate the response of and transfer of care to EMS System transport units when needed, for transportation of patients to definitive medical care. Must maintain a high level of situational awareness and ability to report any suspicious activity to law enforcement as soon as possible. Will also ensure a constant state of readiness of all equipment and supplies utilized for service delivery at CDIA. The pre-requisites for selection to this position are:  Must contact current assigned supervisor and make a formal request for consideration  Must be employed full-time by the Agency. Maintaining full-time status during the assignment is required  Must be a current Crew Chief  Must be willing to accept the assigned schedule. Airport assignments work 12 hour shifts: two weeks on an ambulance, and two weeks at the airport. Current shift times are 06:00-18:00 or 11:00-23:00. Must be available to work additional hours during weather or periods of high demand as requested by CDIA  No more than Level 1 or higher disciplinary action within the past 12 months  No definite level 1 or level 2 audit reviews within the past 12 months  Attendance will be factored into decision making process  Must be current with In-Service, Corporate Compliance and Fit Testing  Up to date with all continuing education and required certifications  Minimum road safety score of 5  Previous experience preferred Additional Details:  The employee and his/her supervisor will review the employee’s performance history: All areas of the individuals performance will be considered by their assigned supervisor before recommending employees for consideration  Final Review and selection of eligible personnel will be conducted by the operations managers, medical director and deputy director  All employees selected for the assignment must successfully complete both the Criminal History Records Check (CHRC) and the Security Threat Assignment (STA) Interested applicants please submit letter of interest to Linda Hendley, lindah@medic911.com by 11/25/2015 The Agency's Privacy Practices are available for review – SEPTEMBER 2014 Please ask the receptionist for a copy.

11NOV15

medic911.com

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DECEMBER COMPLIANCE Thu, Dec 3 Tue, Dec 8 Thu, Dec 10 Sat, Dec 12 Tue, Dec 15

1200 - 1800 0900 - 1300 0800 - 1200 1600 - 2000 0900 - 1300

REQUIRED ATTENDANCE

INFORMATION UPDATES

Ben Astrike, Kariena Bernesser, Jacob Brod, Esequiel Cipriano, John Crunk, Daniel Geis, Derek Gray, Monroe Hicks, Angela Hightshoe, Jason Jeffares, Sam Jones, Christine Kraetz, John MacIntosh, Jacklyn Manley, Sarah Morris, Eric Morrison, Alexis Perkel, Brian Smith, Drew Smith, Gene Starnes, Christopher Stephens, Mike Stratton, Nicole Tyson, Melaine Varnadore and Pamela Wykle

• Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

PLEASE NOTE: If your Annual Performance Review was in November and you did not attend class, you must contact Amy Broughton to attend a December class.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

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medic911.com

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3 COMPLIANCE 1200 - 1800

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8 COMPLIANCE 0900 - 1300

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10 COMPLIANCE 0800 - 1200

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12 COMPLIANCE 1600 - 2000

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15 COMPLIANCE 0900 - 1300

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The Body Works Exhibit is now going on at Discovery Place.

The exhibit started on November 21st.

See the human body in all its stages across the arc of aging and in all its conditions in this all-new exhibition. Featuring more than 100 real human specimens preserved through the process of plastination, discover the complexity, vulnerability and resiliency of the human body.

SEPTEMBER 2014

For more info, please visit bodyworlds.discoveryplace.org.

medic911.com

7

To:

All Medic Employees

From: Trevor Taylor, Clinical Education Supervisor Date:

November 20, 2015

Re:

FTO and Paramedic Preceptor Selections

The Clinical Education department would like to take a moment to thank all of those who participated in the Field Training Officer and Paramedic Preceptor assessments. The caliber of each candidate was remarkable, making selections even more difficult. Each applicant displayed a profound desire to invest in the training program at Medic and to play a significant role in shaping current and future employees. The dedication to improving this organization was inspiring and we thank you all for continued efforts in making Medic a leader in the health care industry.

It is with great pleasure that I announce the following candidates as being selected to the FTO program: Paramedic Crew Chief Lester Bailey Paramedic Crew Chief Danielle Cassevah Paramedic Crew Chief Ian Starkey

I am also proud to announce the following candidates as being selected to the Paramedic Preceptor Program: Paramedic Crew Chief Jose Gonzalez Paramedic Crew Chief Allison Kerley

To each of you selected‌Congratulations! I would ask that you also share in congratulating your co-workers in these achievements.

These promotions will take effect November 24th, 2015. I look forward to working with all of you and expanding your knowledge, skills and abilities as you continue to grow with Medic.

Thank you again to all who applied and for those not selected, we sincerely hope to see you participate in future assessments.

Trevor Taylor Clinical Education Supervisor