NOVEMBER 23, 2016
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FRIDAY IS “BLACK FRIDAY.” By Sam Ro For many American consumers, it is the day after Thanksgiving when you can get great deals on goods that may eventually become Christmas presents. But why is it “black” Friday? There are a couple of stories. But the most commonly cited one has to do with ink, paper, and accounting. From Wikipedia (emphasis added): Many merchants objected to the use of a negative term to refer to one of the most important shopping days in the year. By the early 1980s, an alternative theory began to be circulated: that retailers traditionally operated at a financial loss for most of the year (January through November) and made their profit during the holiday season, beginning on the day after Thanksgiving. When this would be recorded in the financial records, oncecommon accounting practices would use red ink to show negative amounts and black ink to show positive amounts. Black Friday, under this theory, is the beginning of the period when retailers would no longer have losses (the red) and instead take in the year’s profits (the black). The earliest known use that presents the “black ink theory” appeared in the edition of November 28, 1981 of the Phila-
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delphia Inquirer: If the day is the year’s biggest for retailers, why is it called Black Friday? Because it is a day retailers make profits – black ink, said Grace McFeeley of Cherry Hill Mall. “I think it came from the media,” said William Timmons of Strawbridge & Clothier. “It’s the employees, we’re the ones who call it Black Friday,” said Belle Stephens of Moorestown Mall. “We work extra hard. It’s a long hard day for the employees.” This, like the 1961 and 1966 examples from Philadelphia, above, was found by Bonnie Taylor-Blake of the American Dialect Society. The Christmas shopping season is of enormous importance to American retailers and, while most retailers intend to and actually do make profits during every quarter of the year, some retailers are so dependent on the Christmas shopping season that the quarter including Christmas produces all the year’s profits and compensates for losses from other quarters. So there you have it. It’s about how much money retailers are making from you and me. For more info, visit businessinsider.com
PERIOD 2 (11/01/16 - 02/28/17) RESULTS THRU’ 11/23/16
EST. PAYOUT : $1000 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)
QUALIFYING CRITERIA
ON TARGET
PATIENT SATISFACTION RATED AS “EXCELLENT” 71% (GOAL: > 50%; LOW: > 60%; MID: > 60-65%; HI: > 65%)
TOTAL TASK TIME
69:31**
(GOAL: < 70:00; LOW: < 69:00-70:00; MID: < 68:01-68:59; HI: < 68:00)
$0
$150 $300
$0
$150 $300
AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9*
PERFORMANCE CRITERIA ($100 EA.)
CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 73%
RESPONSE TIMES (GOAL: P1, P2: > 90%; P3: > 85%)
P1: 96.83%/P2: 96.53% P3: 89.31%
P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 8:12 *Agency Driver Safety as of 11/7/16 **TTT as of 11/11/16
As previously noted, the latest Performance Pay Tracking Period began on Nov. 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups. The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient”
SEPTEMBER 2014
2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”
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Show how much you care by giving to the charity (or charities) of your choice as part of 2016 Charitable Giving Campaign. Partnering with Mecklenburg County, Medic’s Charitable Giving Campaign is a way to make donations to over 66 charitable organizations in the surrounding area. All donations will stay in Mecklenburg County and benefit organizations such as: Crisis Assistance Ministry, American Cancer Society, Loaves and Fishes, Boy Scouts of America and Ronald McDonald House - just to name a few! GIVING IS EASY. Select the payment method that works best for you: 1. Visit http://bit.ly/Medic2016CGC. This donation portal is now open from through December 8th.* 2. Payroll deduction 3. One time donation payment If you have any questions or concerns, please contact a member of the Human Resources department at humanresources@medic911.com. *You may donate by logging onto the website, using your employee ID number (four or five digit number) as your login and the last four digits of your social security as your password. Once you have logged in, you will be asked to change your password to something you will remember once you enter the site.
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CONGRATULATIONS to our recent graduates; soon to be hitting the streets with their field training officers. • • • • • • • • •
Mark Baumgarten, EMT-Basic Jose Beard, EMT-Basic Thomas Black, EMT-Basic Meghan Clark, EMT-Basic Stephanie Fisher, EMT-Basic Carl Greene, Paramedic Timothy Greene, Paramedic Samantha Hiott, EMT-Basic David Hodnett, Paramedic (** Welcome back**; not pictured) • Ethan Ivey, EMT-Basic • Jacob Konigseder, Paramedic
• • • • • • • • • • • •
Jacob Lawrence, EMT-Basic Jordan Mains, EMT-Basic Chassity Phillips, Paramedic Matthew Raborn, Paramedic (not pictured) Lucas Ribbens, EMT-Basic Lucius Rice, EMT-Basic Hakiym Roach, EMT-Basic Laura Rohrer, Paramedic Mark Strother, EMT-Basic Robert Thomas, EMT-Basic (not pictured) Adam Tolman, EMT-Basic Joseph Woolf, Paramedic
SEPTEMBER 2014
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DEC COMPLIANCE FRI, DEC 2 MON, DEC 5 WED, DEC 7 SAT, DEC 10 TUE, DEC 13 THU, DEC 15
0800 - 1200 1000 - 1400 1400 - 1800 1600 - 2000 1000 - 1400 1400 - 1800
REQUIRED ATTENDANCE Ben Astrike, Kariena Bernesser, Jacob Brod, Esequiel Cipriano, John Crunk, Daniel Geis, Derek Gray, Angela Hightshoe, Jason Jeffares, Sam Jones, Christine Kraetz, John MacIntosh, Jacklyn Manley, Sarah Morris, Eric Morrison, Alexis Perkel, Drew Smith, Brian Smith, Gene Starnes, Christopher Stephens, Mike Stratton, Nicole Tyson and Melaine Varnadore. PLEASE NOTE: If your Annual Performance Review was in November and you did not attend class, you must contact Amy Broughton to attend a December class.
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INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours. • Attendees will be paid for the total time spent in class. • Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions. • Compliance sessions are held next to the Medic Fitness Center. For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.
Dates in bold Employees are encouraged to park on Crosspoint Center SUN
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DEC 2016 FRI
SAT
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2 COMPLIANCE 0800 -1200
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5 COMPLIANCE 1000 -1400
6 COMPLIANCE 0800 - 1200
7 COMPLIANCE 1400 -1800
8 COMPLIANCE 1000 - 1400
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10 COMPLIANCE 1600 -2000
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14 SAFETY MTG 1000 - 1200
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16 ASSESSMENT CTR 0800 - 1700
17 SAFE TEEN 0700 -1800
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#DYK: There is quite a bit of activity at Medic’s new headquarters. If you have not dropped by the Wilkinson location, keep up to date on the progress at buildmedic.com
SEPTEMBER 2014
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For more info and foodtruck schedule, login to the extranet, click on Extranet Home/Foodtruck Lunch Break. Questions? Please contact PR: Tiffany, tiffanya@medic911.com; Lester, lestero@medic911.com; Greg, gregoryg@medic911.com