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NOVEMBER 19, 2015

medic.com

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In September, the LDA got a “crash” course in understanding PDSA. Called “build a paper airplane”, the purpose if the exercise is to walk students (in this case, LDA) through a practical application of PDSA cycle testing. Students make predictions, test those predictions, record relevant data, and make changes to their design based on their data. To learn more about PSDAs or how to build a better paper airplane with PSDA, please contact Jon Studnek at jons@medic911.com.

#DYK: Medic served over 1 million residents in FY 2015?... The 2015 Annual Report is now available online (click here). For more info, contact Tiffany (x6178), Lester (x6123) or Jenna (x6164).

medic911.com

As previously noted, the latest Performance Pay Tracking Period began on July 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 65% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups. The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”

SEPTEMBER 2014

medic911.com

JOB OPPORTUNITIES

Quality Improvement Analyst (Systems) Summary The Quality Improvement Analyst (Systems) will provide ongoing, objective evaluation of specific aspects of the patient care continuum with the goal of improving overall system performance; supports the Agency’s efforts in administering and tracking the quality feedback process; and will document observations in a manner conducive to the improvement goals of the Agency. Qualifications  Gathers clinical data from multiple areas of the organization to support analysis of MPDS subdeterminants to identify dispatch of appropriate resources (BLS/ALS)  Analyzes data for trends and patterns in all areas of care delivery  Discovers root causes for specific patient care trends  Routinely performs follow-up evaluations of data to ensure consistent organizational and individual performance and improvement  Generates quality improvement reports using existing Agency database and software systems. Performs case reviews to provide performance-based feedback to Agency personnel  Provides written and verbal feedback in a manner that objectively documents findings of case reviews  Assists in the improvement of QI-related procedures such as the feedback process, feedback ww  Assists in the development of procedures to monitor performance of other critical tasks performed by the Agency  Attends meetings to provide reports and feedback on performance and improvements efforts. The information provided should have sufficient detail to make possible evaluation leading to recommendation for change as needed to further enhance performance  Documents and monitors exceptional cases  Prepares quarterly CQI reports as requested to the QI manager and other individuals or committees (e.g., Leadership Team, Medical Director, Quality Management Committee, etc.)  Routinely interacts with individuals and departments throughout the Agency to analyze and improve patient care and performance  No Level 1 or higher disciplinary action within the past 12 months  Up to date with all In-service Training  Current annual HIPAA/Corporate Compliance/Standards of Behavior Training EDUCATION and/or EXPERIENCE: Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Internal Applicants: Please submit letter of interest and resume to th jobs@medic911.com no later than Friday, November 20 , 2015.

11/12/2015

The Agency's Privacy Practices are available for review – Please ask the receptionist for a copy.

SEPTEMBER 2014

medic911.com

DECEMBER COMPLIANCE Thu, Dec 3 Tue, Dec 8 Thu, Dec 10 Sat, Dec 12 Tue, Dec 15

1200 - 1800 0900 - 1300 0800 - 1200 1600 - 2000 0900 - 1300

REQUIRED ATTENDANCE

INFORMATION UPDATES

Ben Astrike, Kariena Bernesser, Jacob Brod, Esequiel Cipriano, John Crunk, Daniel Geis, Derek Gray, Monroe Hicks, Angela Hightshoe, Jason Jeffares, Sam Jones, Christine Kraetz, John MacIntosh, Jacklyn Manley, Sarah Morris, Eric Morrison, Alexis Perkel, Brian Smith, Drew Smith, Gene Starnes, Christopher Stephens, Mike Stratton, Nicole Tyson, Melaine Varnadore and Pamela Wykle

• Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours. • Attendees will be paid for the total time spent in class. • Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions. • Compliance sessions are held next to the Medic Fitness Center.

PLEASE NOTE: If your Annual Performance Review was in November and you did not attend class, you must contact Amy Broughton to attend a December class.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

medic911.com

SUN

MON

DEC 2015

TUE

WED

THU

FRI

SAT

3 COMPLIANCE 1200 - 1800

8 COMPLIANCE 0900 - 1300

10 COMPLIANCE 0800 - 1200

12 COMPLIANCE 1600 - 2000

15 COMPLIANCE 0900 - 1300

Christopher Somerset Jeffrey Thompson Kimberly Parlier Pamela Jackson David Kirchmer Patrick Nelson Hunter Cromwell

1 2 3 4 7 8 8

Recarla Massey Mian Baker Jason Swick Nayyar Toqeer Heidi Wozniak William Coble Shaina Britt Sharon Lambeth John Gibson Brendan Ferguson Adamo Riascos Dawn Parker Michael Santeramo Richard Steinbroner Michael Miller Ian Starkey Susan Pollich Andrew Wooten Steven Vandeventer Tyler North

9 9 10 11 12 12 12 12 13 13 14 14 14 15 15 17 18 19 19 20

Christin Kraetz 21 Nicholas Lommerse 21 Christopher Stephens 24 Christopher Noll 24 Robert Boykin 25 Arthur Nolan 25 Alfred Wilson 25 Troy White 26 Irina Kerusenko 27 David Moore 28 Trevor Taylor 29 Christopher Simmons 30 Andrew Williams 30 Kristin Carriker 30 Amelia Pethel 31 Karl Ottesen 31 Veronica Brittain 31 SEPTEMBER 2014 Danielle Cassevah 31 Paul Cash 31 Donald Robinson 31 medic911.com