Dispatch 111617

NOVEMBER 16, 2017

facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency

PERIOD 1 (07/1/17 - 10/30/17) WEEKLY RESULTS THRU’ 11/10/17

EST. PAYOUT : $1000 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)

QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.

ON TARGET*

PATIENT SATISFACTION RATED AS “EXCELLENT” 68% (GOAL: > 50%; LOW: 50%-59%; MID:60%-64%; HI: > 65%)

TOTAL TASK TIME

67:29

(GOAL: < 70:00; LOW: 69:00-70:00; MID: 68:01-68:59; HI: < 68:00)

$0

$150 $300

$0

$150 $300

AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9*

PERFORMANCE CRITERIA ($100 EA.)

CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 76%*

RESPONSE TIMES P1: 97.14%/P2: 97.48% (GOAL: P1, P2: > 90%; P3: > 85%) P3: 92.45%

P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:29 *Budget, MPDS,and Driver Safety as of 11/3/17

The latest Performance Pay Tracking Period began on July 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

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Due to limited space, the Dispatch displays a limited number of updated photos each week. To see all of the new HQ construction photos (and videos), visit buildmedic.com

SEPTEMBER 2014

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Thompson Sr., Jeffrey B. 2 Polino, Michelle A. 3 Jackson, Pamela F. 4 Cromwell, Hunter C.

8 Baker, Mian D. 9 Massey, Recarla R. 9 Swick, Jason R. 10 Reazer, Christopher G. 11 Britt, Shaina G. 12 Lambeth, Sharon P. 12 Wozniak, Heidi L. 12 Ferguson, Brendan P.

13 Gibson, John M. 13 Riascos, Adamo A. 14 Santeramo, Michae l C. 14 Miller, Michael J. 15 Steinbroner, Richard J. 15 Starkey, Ian L. 17 Pollich, Susan M. 18 Sovinsky, Craig A. 18 Vandeventer, Steve n C. 19 North, Tyler S. 20

Norton, Brian J. 20 Kraetz, Christine D. 21 Lommerse, Nicholas F. 21 Kenney, Ethan R. 22 Noll, Christopher R. 24 Stephens, Christoph er M. 24 Nolan, Arthur J. 25 Brown, Jordan E. 27 Kerusenko, Irina K. 27 Moore, David T. 28 Cordes, Brian J. 29 Taylor, Trevor T. 29 Carriker, Kristin E. 30 Simmons, Christopher E. 30 Williams, Andrew M. 30 Bailey, Jennifer A. 31 Brittain, Veronica W. 31 Cash, Paul J. 31 Miller, Danielle C. 31 Ottesen, Karl R. 31 Pethel, Amelia B. 31 Robinson, Donald J. 31

Medic behind the Scenes: A Taste of EMS See what happens when Hickory Ridge High School and Northwest Cabarrus High School schedule a visit to Medic...

See the video on Facebook: https://www.facebook.com/MeckEMS/videos/1700806383283546/

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2017 Star of Life Recipients: Sherri Steele, Ryan Lowe and Tiffany Johnson

Who will you send to DC in 2018? Nominations open December 1.

To nominate someone or learn more, visit medic911.com/public-relations/stars-of-life For more information, email PR@medic911.com

SEPTEMBER 2014

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COMPLIANCE CLASS TRAINING Corporate Compliance training is offered online via the LMS. You can go into the Computer Lab (formerly the Corporate Compliance classroom) or at your desk to complete the training.

In order to successfully complete this LMS training, please be aware of the following: Passwords and Login It is your responsibility to ensure that you have access to the Success Factors Learning Management System (LMS). You will need to log into the LMS to complete your compliance training and to set up your fit testing/TB test, if applicable.

If you have never logged into the LMS then you will do the following: • Go to: https://medic911.plateau.com • User ID: Employee ID number with preceding zeros if applicable • Default Temporary Password is: ‘medic911’ If you have forgotten your password please use the “forgot password’ function. If that fails then contact Elisabeth Mitchell at elisabethm@medic911.com.

• Password resets will only occur during business hours • You must be sure that you have your correct login information before attempting to complete work in the lab For complete instructions, visit https://www.medic911.com/extranet/my-medic/corporate-compliance If you have Corporate Compliance content questions, contact Pam Jackson at pamelaj@medic911.com. For technical questions, contact Elisabeth Mitchell elisabethm@medic911.com.

ATTENDEES Ben Astrike, Jacob Brod, Esequiel Cipriano, Rebecca Crone, Meagan Crowson, John Crunk, Daniel Geis, Keir Gray, Angela Hightshoe, Jason Jeffares, Sam Jones, Christine Kraetz, Amanda Lanier, John MacIntosh, Elizabeth Maki, Jacklyn Manley, Matthew McPherson, Eric Morrison, Nicole Mudd-Tyson, Alexis Perkel, Drew Smith, Brian Smith, Jordan Sneed, Gene Starnes, Christopher Stephens, Mike Stratton, Melaine Varnadore, Michael Walker and Kent Young

DECEMBER 2017

DECEMBER 25 - 26 CHRISTMAS BREAK - ADMIN OFFICES CLOSED

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DECEMBER INSERVICE NO INSERVICE IN DECEMBER ASSESSMENT CENTER FRI, DEC. 15

0800 - 1700

SAFETY COMMITTEE WED, DEC. 13

1000 - 1200

SAFE TEEN SAT, DEC. 16

0700 - 1300

JOB DESCRIPTION JOB TITLE: DEPARTMENT: REPORTS TO:

Education and Quality Specialist Medical Services Trevor Taylor

SUMMARY Provides clinical continuing education and training for all certified medical providers (EMT and EMT-P) DUTIES AND RESPONSIBILITIES Assesses Paramedic and EMT core knowledge and skills competency through the use of validated scenarios, which interact with advanced technology human patient simulators against realistic setting/environment Identifies didactic and/or skill competency concerns Creates corrective plans of action Provides remedial training for employees as needed Assessment and development of new employees Monitors clinical quality performance through retrospective review of patient care reports and interrogation of clinical measures Supports the Agency’s quality improvement functions and clinical research efforts Responsible for recertifying all patient care providers MINIMUM QUALIFICATIONS Current EMT-Paramedic Local Credential Full time employee 2 years of experience as a Mecklenburg EMS Agency Crew Chief EDUCATION AND EXPERIENCE Associate of Applied Science from a two-year college or equivalent college experience preferred FTO and/or Paramedic Preceptor experience preferred Level 1 instructor or completion of a Methodology course preferred Salary Range: See HR INTERVIEW PREPARATION Interview preparation is available to all Medic employees. The interview preparation packs are available at these four locations: Avesta, HR Forms (file holder outside the HR Office), computer room and My Medic.

Interested applicants please complete the internal online application and upload both a formal letter of interest and a letter of recommendation from a full time Supervisor no later than 5:00 P.M. on November 22nd, 2017 at https://medic911-internal.candidatecare.jobs/ If you have any further questions please contact Shane Anaya at ShaneA@medic911.com or Office: 704-943-6083

• 5 questions • Estimated completion time: 1 minute

SEPTEMBER 2014

The Agency's Privacy Practices are available for review – Please ask the receptionist for a copy.

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