Dispatch 110917

NOVEMBER 9, 2017

facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency

PERIOD 1 (07/1/17 - 10/30/17) WEEKLY RESULTS THRU’ 11/03/17

EST. PAYOUT : $1000 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)

QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.

ON TARGET

PATIENT SATISFACTION RATED AS “EXCELLENT” 68% (GOAL: > 50%; LOW: 50%-59%; MID:60%-64%; HI: > 65%)

TOTAL TASK TIME

67:48

(GOAL: < 70:00; LOW: 69:00-70:00; MID: 68:01-68:59; HI: < 68:00)

$0

$150 $300

$0

$150 $300

AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9

PERFORMANCE CRITERIA ($100 EA.)

CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 76%

RESPONSE TIMES P1: 96.23%/P2: 96.18% (GOAL: P1, P2: > 90%; P3: > 85%) P3: 92.21%

P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:26* *P1 as of 10/13/17

The latest Performance Pay Tracking Period began on July 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

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Due to limited space, the Dispatch displays a limited number of updated photos each week. To see all of the new HQ construction photos (and videos), visit buildmedic.com

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THANKSGIVING WORD SEARCH Have a little fun before Thanksgiving and play Medicâ&#x20AC;&#x2122;s Thanksgiving Word Search.

Turn in your game sheet before November 15 at 1700 and be entered to win a free gift card. Slide completed games sheets into the PR dropbox or under the PR door, both located near CMED. One game sheet per employee. Winners will be selected and notified no later than Wednesday, November 22.

Name:

Name:

EMPLOYEE ID: ___________________ Thanksgiving

NAME: _______________________________________

Thanksgiving Complet e t he crossword below

DEPT: ______________________

Complet e t he crossword below 1

2

3

1

2

4

3

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5 6 7

7

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(Return completed game sheet to PR Office before Nov. 22, 1700)

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IRELAND PATIENT REUNION Great work by Medic Emergency Dispatcher Erin Mitchell, Paramedics Kyle Sheehan, Kyle Gilliam and the Huntersville Fire Department.

For more information about the Ireland Patient Reunion and other details, visit: https://www.facebook.com/MeckEMS/ videos/1693967390634112/

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COMPLIANCE CLASS TRAINING Corporate Compliance training is offered online via the LMS. You can go into the Computer Lab (formerly the Corporate Compliance classroom) or at your desk to complete the training.

In order to successfully complete this LMS training, please be aware of the following: Passwords and Login It is your responsibility to ensure that you have access to the Success Factors Learning Management System (LMS). You will need to log into the LMS to complete your compliance training and to set up your fit testing/TB test, if applicable.

If you have never logged into the LMS then you will do the following: • Go to: https://medic911.plateau.com • User ID: Employee ID number with preceding zeros if applicable • Default Temporary Password is: ‘medic911’ If you have forgotten your password please use the “forgot password’ function. If that fails then contact Elisabeth Mitchell at elisabethm@medic911.com.

• Password resets will only occur during business hours • You must be sure that you have your correct login information before attempting to complete work in the lab For complete instructions, visit https://www.medic911.com/extranet/my-medic/corporate-compliance If you have Corporate Compliance content questions, contact Pam Jackson at pamelaj@medic911.com. For technical questions, contact Elisabeth Mitchell elisabethm@medic911.com.

ATTENDEES Maxwell Adams, Anna Ailstock, Shane Anaya, Jeff “David” Bailey, Cameron Beaver, Andrew Berger, Kyle Bielan, Lawrence Billotto, Max Bolgrin, Daniel Boyer, Shaina Britt, Anissa Clayton, Marissa Donnelly, Shawn Elliott, Marshall Fletcher, Robin Geck, Julio Gonzalez, Raymond Hamilton, Marie Hildreth, Samuel Hord, Matthew Lewis, Chelsea Lindsey, Kelly McCarthy, Jeremy Murphy, Joshua Parker, Erica Parks, Marcus Ray, Michael Santeramo, Mike Sherriff, Sherri Steele, Carol Toms, Brian Walts and Janeice Washington

NOVEMBER 2017

NOV. 10 NOV. 23 AND 24

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VETERANS DAY - ADMIN OFFICES CLOSED THANKSGIVING BREAK - ADMIN OFFICES CLOSED

NOVEMBER INSERVICE THU, NOV. 9 1600 - 2000 MON, NOV. 13 1000 - 1400 TUE, NOV. 14 1000 - 1400 ASSESSMENT CENTER FRI, NOV. 17

0800 - 1700

SAFETY COMMITTEE WED, NOV. 15

1000 - 1200

SAFE TEEN SAT, NOV. 11

0700 - 1300

Logistics Update - IV Catheter and Syringe Kits In an effort to improve the workflows in logistics, we recently asked for your opinions on a couple items. One such item includes exploring ways to better stock the IV catheters in the â&#x20AC;&#x153;high useâ&#x20AC;? bins. We found that the current method of putting catheters bunches in rubber bands was causing significant damage to the wrappers.

In order to resolve this issue, Logistics researched several storage options. We then asked for your opinion on which would impact your work the least. Here are the results: 1. Between A and B shifts, we received a total of 119 responses.

2. The overwhelming majority selected a hard-sided box as the ultimate storage option (99 total votes).

Next, different box styles and content options were surveyed.

1. In yet another overwhelming vote, 116 employees selected the box containing all catheters, needles, and syringes (out of a total of 123 votes).

Small scale field tests are currently underway with the selected storage box/contents configuration. If testing is successful, Logistics will present the option to the Lead Team. If approved, we will implement the changes in the near future.

This has been yet another example of how your feedback has brought about positive change and improvement in our Agency.

For more information, email Patrick Crane at patrickc@medic911.com Thank you for your participation!

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Questions? Please contact PR at PR@medic911.com.