NOVEMBER 2, 2017
facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency
PERIOD 1 (07/1/17 - 10/30/17) WEEKLY RESULTS THRU’ 10/27/17
EST. PAYOUT : $1000 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)
QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.
ON TARGET
PATIENT SATISFACTION RATED AS “EXCELLENT” 67% (GOAL: > 50%; LOW: 50%-59%; MID:60%-64%; HI: > 65%)
TOTAL TASK TIME
67:52
(GOAL: < 70:00; LOW: 69:00-70:00; MID: 68:01-68:59; HI: < 68:00)
$0
$150 $300
$0
$150 $300
AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9
PERFORMANCE CRITERIA ($100 EA.)
CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 76%
RESPONSE TIMES P1: 95.81%/P2: 96.09% (GOAL: P1, P2: > 90%; P3: > 85%) P3: 92.20%
P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:26* *Driver Safety as of 9/29/17
The latest Performance Pay Tracking Period began on July 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups. The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”
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Due to limited space, the Dispatch displays a limited number of updated photos each week. To see all of the new HQ construction photos (and videos), visit buildmedic.com
SEPTEMBER 2014
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JOB DESCRIPTION JOB TITLE: DEPARTMENT: REPORTS TO:
Support Services Supervisor Support Services Patrick Crane
SUMMARY
Responsible for the overall day to day supervision of the Logistics Department. Coordinates, organizes, leads, schedules and reports in accordance with the overall objectives of the department and Agency. This position reports to the Support Services Manager and works with all levels of leadership to carry out the core mission and objectives of the Agency.
DUTIES AND RESPONSIBILITIES Routinely oversees the actions of on-duty Support Services Technicians Responsible for the training of all new hire Support Services Technicians Responsible for assisting with the training of all Field Operations new hires Organizes workflow and prepares schedules; reviews payroll; approves all team member timesheets and leave time. Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee appraisals in a timely manner Meets with the Support Services Manager regarding policies affecting the administration of the department; recommends improvements and changes as appropriate QUALIFICATIONS High School diploma or general education degree (G.E.D); or equivalent combination of education and experience 1 to 3 months related experience and/or training OR combination of education/experience Basic knowledge of EMS systems and Agency policy and procedures Ability to safely operate warehouse equipment, such as, but not limited to pallet jacks, ramps, ladders and dolly Knowledge of city and county streets and locations of MEDIC stations, hospitals and related business Knowledge of radio communications equipment Knowledge of precautions and safe procedures for handling and cleaning biohazards Knowledge of minor repairs and maintenance procedures Interested applicants please complete the online application and upload both a formal letter of interest and a letter of recommendation from a full time Supervisor no later than 5:00 P.M. on November 6, 2017 at https://medic911internal.candidatecare.jobs/ SALARY RANGE. Please see HR. INTERVIEW PREPARATION Interview preparation is available to all Medic employees. The interview preparation packs are available at these four locations: Avesta, HR Forms (file holder outside the HR Office), computer room and My Medic. If you have any further questions please contact Shane Anaya at ShaneA@medic911.com or Office: 704-943-6083
The Agency's Privacy Practices are available for review – Please ask the receptionist for a copy.
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COMPLIANCE CLASS TRAINING Corporate Compliance training is offered online via the LMS. You can go into the Computer Lab (formerly the Corporate Compliance classroom) or at your desk to complete the training. In order to successfully complete this LMS training, please be aware of the following: Passwords and Login It is your responsibility to ensure that you have access to the Success Factors Learning Management System (LMS). You will need to log into the LMS to complete your compliance training and to set up your fit testing/TB test, if applicable. If you have never logged into the LMS then you will do the following: • Go to: https://medic911.plateau.com • User ID: Employee ID number with preceding zeros if applicable • Default Temporary Password is: ‘medic911’ If you have forgotten your password please use the “forgot password’ function. If that fails then contact Elisabeth Mitchell at elisabethm@medic911.com.
• Password resets will only occur during business hours • You must be sure that you have your correct login information before attempting to complete work in the lab For complete instructions, visit https://www.medic911.com/extranet/my-medic/corporate-compliance If you have Corporate Compliance content questions, contact Pam Jackson at pamelaj@medic911.com. For technical questions, contact Elisabeth Mitchell elisabethm@medic911.com. ATTENDEES Maxwell Adams, Anna Ailstock, Shane Anaya, Jeff “David” Bailey, Cameron Beaver, Andrew Berger, Kyle Bielan, Lawrence Billotto, Max Bolgrin, Daniel Boyer, Shaina Britt, Anissa Clayton, Marissa Donnelly, Shawn Elliott, Marshall Fletcher, Robin Geck, Julio Gonzalez, Raymond Hamilton, Marie Hildreth, Samuel Hord, Matthew Lewis, Chelsea Lindsey, Kelly McCarthy, Jeremy Murphy, Kevin Orr, Joshua Parker, Erica Parks, Marcus Ray, Michael Santeramo, Mike Sherriff, Sherri Steele, Carol Toms, Brian Walts and Janeice Washington
NOVEMBER 2017
NOV. 10 NOV. 23 AND 24
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VETERANS DAY - ADMIN OFFICES CLOSED THANKSGIVING BREAK - ADMIN OFFICES CLOSED
NOVEMBER INSERVICE FRI, NOV. 3 1000 - 1400 MON, NOV. 6 1000 - 1400 TUE, NOV. 7 1000 - 1400 WED, NOV. 8 1000 - 1400 THU, NOV. 9 1600 - 2000 MON, NOV. 13 1000 - 1400 TUE, NOV. 14 1000 - 1400 ASSESSMENT CENTER FRI, NOV. 17
0800 - 1700
SAFETY COMMITTEE WED, NOV. 22
1000 - 1200
SAFE TEEN SAT, NOV. 11
0700 - 1300
HONORING ALL WHO SERVED
HAPPY VETERANS DAY Jared Absher Yasr Assisou Jacob Atkinson Daniel Baltimore (Army) Daniel Boyer David Brown Stephen Church Stephen Collado Christopher Craddock (USMC) Rebecca Crone (Army) John Crunk (USMC) David Dombo Andrew Ek (USMC) Dena Gaston Robin Geck
Zach Gilchrist Noah Godbey Greg Grevelding (Navy) Rebekah Hart-O’Sullivan (Army) Charles Horne Nicholas Howard (USMC) Kelleigh Jackson Chad Kennedy (USMC) Shawn Kersey Matthew McPherson (Army) Jacob Miller Michael Moore Kenneth Murray (Navy) Kara Murray Karl Ottesen
Robert Owens Scott Rinehults (USAF) Emil Ruiz Alfonso Sama (Army) Michael Schaupp Ashley Smith Matthew Soria (Army) Jeffrey Thompson, Sr David Toney (Navy) Greg Truesdell (USCG) Brian Walts (Navy) James Wilkinson Heidi Wozniak
All veterans listed without a military branch did not provide service information prior to this publication being published. For more information, email PR@medic911.com
Operations Supervisor’s John Stroup and Jeremy Murphy competed at the North Carolina Office of Emergency Medical Services Paramedic Competition earlier this month. They were not the victors, but we are extremely proud of them.
SEPTEMBER 2014
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