OCTOBER 27, 2016
medic911.com
facebook.com/MeckEMS
@MecklenburgEMS
WBTV
2
medic911.com
As previously noted, the latest Performance Pay Tracking Period began on July 1. We are striving to meet the Patient Satisfaction goal of a ≥ 65% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups. The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient”
SEPTEMBER 2014
2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”
medic911.com
3
4
medic911.com
Medic’s own Vonita Ham and her husband are in a local commercial for Aspen Dental. The al-
ways bubbly Vonita works in the Revenue Cycle department.
SEPTEMBER 2014
To see the entire commercial, visit https://www.youtube.com/shared?ci=4H97xKffJo8 Congrats Vonita! medic911.com
5
NOVEMBER COMPLIANCE TUE, NOV 1 1000 - 1400 WED, NOV 2 1400 - 1800 FRI, NOV 4 0800 - 1200 MON, NOV 7 1000 - 1400 THU, NOV 10 1400 - 1800 SAT, NOV 12 1600 - 2000
REQUIRED ATTENDANCE Maxwell Adams, Anna Ailstock, Shane Anaya, Jeff “David” Bailey, Andrew Berger, Kyle Bielan, Larry Billotto, Andrew Blevins, Max Bolgrin, Daniel Boyer, Shaina Britt, Sean Cannon, Anissa Clayton, Marissa Donnelly, Shawn Elliott, Marshall Fletcher, Robin Geck, Julio Gonzalez, Raymond Hamilton, Marie Hildreth, Samuel Hord, Chelsea Lindsey, Kelly McCarthy, Jeremy Murphy, Kevin Orr, Joshua Parker, Shay Parks, Marcus Ray, Jeremiah Ryle, Michael Santeramo, Mike Sherriff, Sherri Steele, Carol Toms, Alexsandra Torres, Brian Walts and Janeice Washington.
PLEASE NOTE: If your Annual Performance Review was in September and you did not attend a compliance training session, you must contact Amy Broughton. INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training session is up to 4 hours. • Attendees will be paid for the total time spent in class. • Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions. • Compliance sessions are held next to the Medic Fitness Center. For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.
6
medic911.com
SUN
6
MON
7 COMPLIANCE 1000 - 1400
NOV 2016
TUE
WED
THU
FRI
SAT
1 COMPLIANCE 1000 - 1400
2 COMPLIANCE 1400 - 1800
3
4 COMPLIANCE 0800 -1200
5
8
9 SAFETY MTG 1000 - 1200
10 COMPLIANCE 1400 - 1800
11
12 COMPLIANCE 1600 - 2000 SAFE TEEN 0700 - 1800
13
14
15
16
17
18 ASSESSMENT CTR 0800 - 1700
19
20
21
22
23
24
25
26
27
28
29
30
Were you aware that there are new Medic Employee discounts available?... Get 50% off at the Burger Company (Morehead location) and Tenders (Statesville Road location). Two great options for anyone with a Medic badge. Plus dozens of other discounted items available. To see all employee discounts, login to the Medic extranet... If you know of other employee discounts that Medic employees can benefit from, please let anyone in PR know.
SEPTEMBER 2014
medic911.com
7
VitaMin Vital health information in a minute
HOW TO SPOT COMMON CHILD ILLNESSES Get to know some of the most common childhood illnesses so you’re ready to help when your child isn’t feeling well. If you have questions, talk with your child’s doctor.
Watch for symptoms
Contagious period
When to see a doctor
Croup1
Loud, barking cough that may be worse at night; hoarse voice and labored or noisy breathing.
Varies
If your child makes high-pitched breathing sounds or struggles to breathe.
Fifth disease2
Starts with fever, runny nose and headache. A red rash may appear on the face and body a few days later.
Most contagious before the rash appears.
Symptoms can usually be managed at home. Call a doctor with questions.
Gastroenteritis (stomach flu)1
Diarrhea, nausea, vomiting, dehydration, fever.
A few days up to two weeks or longer.
If your child can’t keep fluids down.
Hand, foot, and mouth disease2
Starts with fever and sore throat. Painful sores may appear in the mouth one or two days later. A skin rash with flat, red spots may develop on palms of hands and soles of feet.
Most contagious during the first week of the illness.
Symptoms can usually be managed at home. Call a doctor with questions.
Influenza (flu)2
Fever, chills, headache, muscle aches, cough, sore throat, runny nose.
One day before symptoms start until symptoms end.
Symptoms can usually be managed at home. Call a doctor with questions.
Pinkeye1
Redness and itchiness in one or both eyes, tearing and discharge that forms a crust on the eyelid.
Up to two weeks.
As soon as you suspect pinkeye. A doctor may prescribe antibiotic eye drops if the infection is caused by bacteria.
Strep throat1
Throat pain, difficulty swallowing, red and swollen tonsils, tiny red spots on roof of the mouth, fever, headache, rash, stomach ache.
Up to 24 hours after starting antibiotics.
If sore throat lasts longer than 48 hours, fever is higher than 101° F in older children or your child has a sore throat and a rash.
Whooping cough2
Starts with cold symptoms, followed by severe coughing attacks one to two weeks later. The cough may end with a “whoop” sound. Note: Infants may not cough. Instead they may have trouble breathing.
About the first three weeks; or until five days after starting antibiotics.
If your child has severe and prolonged coughing spells or struggles to breathe.
Sources: 1. Mayo Foundation for Medical Education and Research. www.mayoclinic.org (accessed June 16, 2015) 2. The Centers for Disease Control and Prevention. www.cdc.gov (accessed June 16, 2015) This is intended to be general health information and not medical advice or services. You should consult your doctor for medical advice or services, including seeking advice prior to undertaking a new diet or exercise program.
All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company, Connecticut General Life Insurance Company, Cigna Health Management, Inc., Cigna Behavioral Health, Inc., vielife Limited, and HMO or service company subsidiaries of Cigna Health Corporation and Cigna Dental Health, Inc. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc. All models are used for illustrative purposes only. 885776 09/16 © 2016 Cigna. Some content provided under license.