OCTOBER 26, 2017
facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency
PERIOD 1 (07/1/17 - 10/30/17) WEEKLY RESULTS THRU’ 10/23/17
EST. PAYOUT : $1000 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)
QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.
ON TARGET
PATIENT SATISFACTION RATED AS “EXCELLENT” 67% (GOAL: > 50%; LOW: 50%-59%; MID:60%-64%; HI: > 65%)
TOTAL TASK TIME
67:52
(GOAL: < 70:00; LOW: 69:00-70:00; MID: 68:01-68:59; HI: < 68:00)
$0
$150 $300
$0
$150 $300
AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9*
PERFORMANCE CRITERIA ($100 EA.)
CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 76%
RESPONSE TIMES P1: 95.98%/P2: 95.98% (GOAL: P1, P2: > 90%; P3: > 85%) P3: 91.83%
P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:26** *Driver Safety as of 9/29/17 **P1 as of 10/13/17
The latest Performance Pay Tracking Period began on July 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups. The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”
2
medic911.com
Due to limited space, the Dispatch displays a limited number of updated photos each week. To see all of the new HQ construction photos (and videos), visit buildmedic.com
SEPTEMBER 2014
medic911.com
3
4
medic911.com
On October 8, 2017, Mecklenburg EMS Agency participated in the Part 139 Full Scale Exercise at Charlotte Douglas International Airport. Medic took part in this carefully designed and implemented functional exercise to asset the Agency’s ability to respond to a mass casualty incident at the airport. The Federal Aviation Administration mandates that all United States international airports, such as Charlotte Douglas, conduct a staged mass casualty drill every three years.
SEPTEMBER 2014
medic911.com
5
COMPLIANCE CLASS TRAINING Corporate Compliance training is offered online via the LMS. You can go into the Computer Lab (formerly the Corporate Compliance classroom) or at your desk to complete the training. In order to successfully complete this LMS training, please be aware of the following: Passwords and Login It is your responsibility to ensure that you have access to the Success Factors Learning Management System (LMS). You will need to log into the LMS to complete your compliance training and to set up your fit testing/TB test, if applicable. If you have never logged into the LMS then you will do the following: • Go to: https://medic911.plateau.com • User ID: Employee ID number with preceding zeros if applicable • Default Temporary Password is: ‘medic911’ If you have forgotten your password please use the “forgot password’ function. If that fails then contact Elisabeth Mitchell at elisabethm@medic911.com.
• Password resets will only occur during business hours • You must be sure that you have your correct login information before attempting to complete work in the lab For complete instructions, visit https://www.medic911.com/extranet/my-medic/corporate-compliance If you have Corporate Compliance content questions, contact Pam Jackson at pamelaj@medic911.com. For technical questions, contact Elisabeth Mitchell elisabethm@medic911.com. ATTENDEES Maxwell Adams, Anna Ailstock, Shane Anaya, Jeff “David” Bailey, Cameron Beaver, Andrew Berger, Kyle Bielan, Lawrence Billotto, Max Bolgrin, Daniel Boyer, Shaina Britt, Anissa Clayton, Marissa Donnelly, Shawn Elliott, Marshall Fletcher, Robin Geck, Julio Gonzalez, Raymond Hamilton, Marie Hildreth, Samuel Hord, Matthew Lewis, Chelsea Lindsey, Kelly McCarthy, Jeremy Murphy, Kevin Orr, Joshua Parker, Erica Parks, Marcus Ray, Michael Santeramo, Mike Sherriff, Sherri Steele, Carol Toms, Brian Walts and Janeice Washington
NOVEMBER 2017
NOV. 10 NOV. 23 AND 24
6
medic911.com
VETERANS DAY - ADMIN OFFICES CLOSED THANKSGIVING BREAK - ADMIN. OFFICES CLOSED
NOVEMBER INSERVICE TUE, OCT. 31 1000 - 1400 WED, NOV. 1 1000 - 1400 THU, NOV. 2 1600 - 2000 FRI, NOV. 3 1000 - 1400 MON, NOV. 6 1000 - 1400 TUE, NOV. 7 1000 - 1400 WED, NOV. 8 1000 - 1400 THU, NOV. 9 1600 - 2000 MON, NOV. 13 1000 - 1400 TUE, NOV. 14 1000 - 1400 ASSESSMENT CENTER FRI, NOV. 17
0800 - 1700
SAFETY COMMITTEE WED, NOV. 22
1000 - 1200
SAFE TEEN SAT, NOV. 11
0700 - 1300
SEPTEMBER COMMENDATIONS Maxwell Adams (2), Jose Aguilar-Castillo, Jeff Bailey (2), Lester Bailey (3), Joshua Baissana (3), Mian Baker, Jason Barr, Mark Baumgarten, Joshua Baun, Andrew Berger, Lukas Biebinger (4) Kyle Bielan (4) RaShae Billings, Robert Bivens, Ronisha Black, Scott Blair, Max Bolgrin, Daniel Boyer, Allison Brinzey, David Brown, Lee Brown, Charlana Bruton, James Cail, James Camarena, Meghan Clark, Philip Clark (2) Ryan Clark, Michael Conklin, Dale Cordice, Katherine Cornelius (2) Hunter Cromwell, Caleb Crum, John Crunk, Alexis Cummins, Luke Danek, Matthew Deedrick (3) Kennedy Deese (3) Bhavna Dhillon, David Dombo, Patricia Dowbiggin, Yolanda Edmonds, Andrew Ek (2) Alan Elam (2) Theodore Elias (3) Dustin Elliott, Shawn Elliott, Donald Eslick (4) Anthony Ferrante (4) Stephanie Fisher, Miguel Flechas (4) Kathryn Furphy, Jenna Galanti (2) Lindsay Garrison, Robin Geck (2) David Gerig (2) John Gibson (3) William Gibson, Candace Gilliland, Jeffrey Glenn (2) Jacob Gooden, Randolph Goodman, Robert Graf, Timothy Greene, Carl Greene II, Robert Harford, Russell Harrell, Benjamin Harris, Ethan Harrison, Rebekah HartO’Sullivan, Stephen Henry (3) David Hewitt, Darlene Hicks, Sarah Hinson, Nicolette Hodnett, Aaron Hopping, Charles Horne, Nicholas Howard, Audrey Hunt, Angela Johnson, Matthew Johnson, Casey Jordan, Catherine Jordan, Jeffrey Karll, Shawn Kerley, Shawn Kersey (2) Jamaar Knowlden, Robin Lamb, Jackson Langevoort (2) Lance Lee (2) Rebecca Lee, Kenneth Lockard, Jacob Lowe, Ryan Lowe, Samantha Luther, Vashti Lynch, Michael Macho (2) Michael Malone, Jimmy Manning, Jason Marshall, Timothy Marshburn, Zachary Marshburn (2) Courtenay Martinsen (2) Chamika McClain, Christopher McDonald (2) Randall McKown, Matthew McPherson (2), Milan Merges, Veronica Michaelis (2) Brian Miller (2) Jacob Miller, Michael Miller, Victoria Moore, Eric Morrison, Thomas Muhammad, Brian Murphy, Jeremy Murphy (2) Arthur Nolan (2) Tyler North (2) Elizabeth Odlin, Karl Ottesen, Robert Owens, Macon Parker, Robert Parker, Erica Parks, Gabrielle Pegram (3) Albert Pendlay, Alexis Perkel, Chassity Phillips, Howard Pittman, Michelle Polino, Susan Pollich, Ryan Powell, Ian Priola (2) Roberto Rabell, Adamo Riascos, Mary Rimmer, Scott Rinehults (4) Jose Rivera, Gary Rizzo(5) Laura Rohrer (2) Justin Rowe (2) Robin Roy (2) Michael Santeramo, Amanda Scoggin, Patrick Scott, Mary Shockley, Thomas Slack, Jennifer Slagle, Andrew Smith, Ashley Smith, Lindsay Smith (3) Stacen Smith, Jordan Sneed (2) Craig Sovinsky, Emily Spicer (2) Chandler Spires, Gene Starnes (2) Richard Steinbroner (3) Christopher Stephens, Jason Swick, Maureen Townes, Kevin Treat, Kayla Troast, Jeffrey Tumas, Deanna Vandeventer, Jonathan Varalli, Andrew Walker, Joshua Wallace, Sarah Walser, John Webster (3) Andrew Williams, Jeffrey Williams, Travis Williams (2) Melissa Wills, Sheridan Wilson (2) Jesse Wolfram (3) Thomas Wright, Kent Young (2) Rebecca Zamagni-Mander and Christopher Zornow. MEDIC EMPLOYEE ACHIEVES U.S. CITIZENSHIP Milan Merges celebrated his U.S. citizenship at the USCIS facility on Thursday, October 12. According to Milan, this accomplishment marked a great day for him and his family. “On this day it felt like I was born second time....USA is my new country [because] Slo-
vakia does not allow dual citizenship,” states Milan. “With [this] pledge of allegiance, I gave up my country of origin. My life is here now. Took me long time to make this very important decision; and in my heart I know I did the right thing.” CONGRATULATIONS MILAN!
SEPTEMBER 2014
medic911.com
7
Halloween Safety Tips Everything you need to know to keep your kids safe on Halloween.
Everyone loves a good scare on Halloween, but not when it comes to child safety. There are several easy and effective behaviors that parents can share with kids to help reduce their risk of injury.
Walk Safely
Drive Extra Safely on Halloween
• Cross the street at corners, using traffic signals and crosswalks.
• Slow down and be especially alert in residential neighborhoods. Children are excited on Halloween and may move in unpredictable ways.
• Look left, right and left again when crossing and keep looking as you cross.
• Take extra time to look for kids at intersections, on medians and on curbs.
• Put electronic devices down and keep heads up and walk, don’t run, across the street. • Teach children to make eye contact with drivers before crossing in front of them. • Always walk on sidewalks or paths. If there are no sidewalks, walk facing traffic as far to the left as possible. Children should walk on direct routes with the fewest street crossings.
• Enter and exit driveways and alleys slowly and carefully. • Eliminate any distractions inside your car so you can concentrate on the road and your surroundings. • Drive slowly, anticipate heavy pedestrian traffic and turn your headlights on earlier in the day to spot children from greater distances. • Popular trick-or-treating hours are 5:30 p.m. to 9:30 p.m. so be especially alert for kids during those hours.
• Watch for cars that are turning or backing up. Teach children to never dart out into the street or cross between parked cars.
On average, children are more than twice as likely to be hit by a car and killed on Halloween than on any other day of the year.
Trick or Treat With an Adult • Children under the age of 12 should not be alone at night without adult supervision. If kids are mature enough to be out without supervision, remind them to stick to familiar areas that are well lit and trick-ortreat in groups.
Keep Costumes Both Creative and Safe • Decorate costumes and bags with reflective tape or stickers and, if possible, choose light colors. • Choose face paint and makeup whenever possible instead of masks, which can obstruct a child’s vision. • Have kids carry glow sticks or flashlights to help them see and be seen by drivers.
For more information, visit safekids.org
• When selecting a costume, make sure it is the right size to prevent trips and falls. For more information visit safekids.org. © 2015 Safe Kids Worldwide®