Dispatch 101917

OCTOBER 19, 2017

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PERIOD 1 (07/1/17 - 10/30/17) WEEKLY RESULTS THRU’ 10/13/17

EST. PAYOUT : $1000 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)

QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.

ON TARGET

PATIENT SATISFACTION RATED AS “EXCELLENT” 67% (GOAL: > 50%; LOW: 50%-59%; MID:60%-64%; HI: > 65%)

TOTAL TASK TIME

67:51

(GOAL: < 70:00; LOW: 69:00-70:00; MID: 68:01-68:59; HI: < 68:00)

$0

$150 $300

$0

$150 $300

AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9*

PERFORMANCE CRITERIA ($100 EA.)

CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 76%

RESPONSE TIMES P1: 95.01%/P2: 96.36% (GOAL: P1, P2: > 90%; P3: > 85%) P3: 92.37%

P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:26 Driver Safety as of 9/29/17

The latest Performance Pay Tracking Period began on July 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

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Due to limited space, the Dispatch displays a limited number of updated photos each week. To see all of the new HQ construction photos (and videos), visit buildmedic.com

SEPTEMBER 2014

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I-77 Mobility Partners to Launch New Maintenance Team to Manage Operations and Maintenance for I-77 Corridor Team will handle road maintenance and repairs, provide roadside assistance 24/7 Charlotte, N.C. (September 28, 2017) – Beginning October 1, 2017, I-77 Mobility Partners will be responsible for operations and maintenance for the entire 26-mile I77 Corridor from I-277 in Charlotte to Exit 36 in Mooresville. A dedicated Maintenance Team will respond to needs in both the general purpose lanes and the express lanes, 24 hours a day, seven days a week.

Operations and maintenance functions for the corridor are being transitioned from the North Carolina Department of Transportation to I-77 Mobility Partners as part of the express lanes project agreement. “The I-77 Mobility Partners Maintenance Team will provide a high level of customer service and care, both in the express lanes and general purpose lanes,” said Javier Tamargo, CEO of I-77 Mobility Partners. “Drivers will have a dedicated maintenance team on this corridor who will regularly travel and monitor the corridor, and offer assistance to motorists 24 hours a day, seven days a week.”

The Maintenance Team will provide roadway and right of way maintenance, including mowing, debris cleanup and road repair. Additionally, the Maintenance Team will help drivers with minor roadside emergencies, such as jumping a battery or changing a tire.

Law enforcement officers will continue to patrol the corridor and respond to incidents along with emergency responders. The I-77 Mobility Partners Maintenance Team will assist law enforcement and emergency responders on incident response, assisting with traffic control and roadway cleanup and coordinating vehicle removal as requested.

The Maintenance Team will travel the corridor in clearly marked vehicles with the I77 Mobility Partners logo on the driver and passenger-side doors. Vehicles also will have yellow striping on the sides. Team members will wear a high-visibility uniform with the I-77 Mobility Partners logo on the front chest and across the upper back.

Drivers needing to report an issue or request assistance can call 1-855-477-2018. In case of an emergency, call 911.

For more information on I-77 Express Lanes, please visit www.I77express.com.

For more information, contact Don Shue at dons@medic911.com

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Cline, Kacey A. Reynolds, David A. Rohrer, Laura A. Henry, Stephen W. Joseph, Austin W. Strother, Mark W. Troast, Kayla M. Queen, Jason B. Smith, Andrew J. Grevelding, Gregory D. Jordan, Catherine A. Oliva, Lester Ivey, Ethan D. Casey, Desiree N. Campbell, Michael S. Billings, RaShae M. Gilliland, Candace R. Clark, Philip E. Townes, Maureen M. Jones, Alexander S. Merges, Milan Wallace, Parker B. Ek, Andrew R. Lowe, Ryan M. Reed, Alex P. Wagner, John D. Bivens, Robert C. Dellinger, Laura K. Jewell, Adam C. Baffaro, Daniel B. Cummings, Ashley N. Wenham, John M. Michaelis, Veronica M. Walts, Brian J. Perch, Joshua P. Rimmer, Mary E. Warren, Kiara J. Cullen, Sarah A. Meadows, Michelle O. Ray, Marcus A. Hopping, Aaron L. Malinowski, Mary E. Stanford, Michael W. Washington, Janeice Y.

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NEED BUSINESS CARDS?

The last day to order Statesville Road business cards is October 31 The move to the new headquarters is around the corner. If you need to order Statesville Road cards between now and December 2017, please do so before October 31, 2017.

To order cards: • Login to My Medic • Administration • Medic Business Cards Cards should be delivered around the middle of November.

More information on Wilkinson Blvd business cards coming soon!

For more info, email PR@medic911.com

SEPTEMBER 2014

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COMPLIANCE CLASS TRAINING Corporate Compliance training is offered online via the LMS. You can go into the Computer Lab (formerly the Corporate Compliance classroom) or at your desk to complete the training.

• Password resets will only occur during business hours • You must be sure that you have your correct login information before attempting to complete work in the lab

In order to successfully complete this LMS training, please be aware of the following:

For complete instructions, visit https://www.medic911.com/extranet/my-medic/corporate-compliance

Passwords and Login It is your responsibility to ensure that you have access to the Success Factors Learning Management System (LMS). You will need to log into the LMS to complete your compliance training and to set up your fit testing/TB test, if applicable.

If you have never logged into the LMS then you will do the following: • Go to: https://medic911.plateau.com • User ID: Employee ID number with preceding zeros if applicable • Default Temporary Password is: ‘medic911’ If you have forgotten your password please use the “forgot password’ function. If that fails then contact Elisabeth Mitchell at elisabethm@medic911.com.

If you have Corporate Compliance content questions, contact Pam Jackson at pamelaj@medic911.com. For technical questions, contact Elisabeth Mitchell elisabethm@medic911.com.

ATTENDEES Maxwell Adams, Anna Ailstock, Shane Anaya, Jeff “David” Bailey, Cameron Beaver, Andrew Berger, Kyle Bielan, Lawrence Billotto, Max Bolgrin, Daniel Boyer, Shaina Britt, Anissa Clayton, Marissa Donnelly, Shawn Elliott, Marshall Fletcher, Robin Geck, Julio Gonzalez, Raymond Hamilton, Marie Hildreth, Samuel Hord, Matthew Lewis, Chelsea Lindsey, Kelly McCarthy, Jeremy Murphy, Kevin Orr, Joshua Parker, Erica Parks, Marcus Ray, Michael Santeramo, Mike Sherriff, Sherri Steele, Carol Toms, Brian Walts and Janeice Washington

NOVEMBER 2017

NOV. 10 NOV. 23 AND 24

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VETERANS DAY - ADMIN OFFICES CLOSED THANKSGIVING BREAK - ADMIN. OFFICES CLOSED

NOVEMBER INSERVICE TUE, OCT. 31 1000 - 1400 WED, NOV. 1 1000 - 1400 THU, NOV. 2 1600 - 2000 FRI, NOV. 3 1000 - 1400 MON, NOV. 6 1000 - 1400 TUE, NOV. 7 1000 - 1400 WED, NOV. 8 1000 - 1400 THU, NOV. 9 1600 - 2000 MON, NOV. 13 1000 - 1400 TUE, NOV. 14 1000 - 1400 ASSESSMENT CENTER FRI, NOV. 17

0800 - 1700

SAFETY COMMITTEE WED, NOV. 22

1000 - 1200

SAFE TEEN SAT, NOV. 11

0700 - 1300

For more information, contact Christy Iyoob at christys@medic911.com

SEPTEMBER 2014

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The Medic Store is now online! https://mediccompanystore.tsmgi.net Why shop online?

• Enjoy the flexibility of shopping 24 hours a day • The online Medic Store offers a wider variety of merchandise that may not be available inside the Medic breakroom.

• Items will ship directly to your home.

Because the online merchandise is customized, please allow 3-4 weeks delivery.

• Employee product recommendations available by emailing PR@ medic911.com Please note: uniform approved items are under review.

Questions? Email PR@medic911.com