OCTOBER 15, 2015
medic.com
facebook.com/MeckEMS
@MecklenburgEMS
2
medic911.com
As previously noted, the latest Performance Pay Tracking Period began on July 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 68% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups. The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”
SEPTEMBER 2014
medic911.com
3
4
medic911.com
SEPTEMBER 2014
medic911.com
5
OCTOBER COMPLIANCE Sat, Oct 17 Fri, Oct 23
1600 - 2000 1200 - 1600
OCTOBER IN-SERVICE Tue, Oct 20 Wed, Oct 21 Thu, Oct 22 Fri, Oct 23 Mon, Oct 26 Wed, Oct 28 Thu, Oct 29
REQUIRED ATTENDANCE Lester Bailey, Jay Black, Robert Boykin, Tanaya Bryels, Matthew Campbell, Todd Childers, Chelsea Cline, William Coble, Ashley Cummings, Kennedy Deese, Cheryl Eudy, Shelly Forward, Mali Green, Ben Harris, Brittany Harris, Darlene Hicks, Nicolette Hodnett, Nicholas Howard, Brendan Hutson, Cynthia Jefferson, Casey Jordan, Jeff Keith, Lance Lee, Amy Leirmoe, Julio Lizarazo, Courteany Martinsen, Michael Miller, Melody Morrison, Chance Osborne, Chris Pinto, Hillary Ramsey, Brandis Ridenhour, Courtney Riggan, Scott Rinehults, Stephen Robinette, Don Robinson, Michael Schmidt, Kyle Sheehan, Maureen Smathers, Ian Starkey, Matthew Stegall, Josh Stiller, Tory Stokes, William Thomas, Douglas Valot, Jonathan Varalli, Nichole Washington and Nicholas Whitaker
1000 - 1400 1200 - 1600 1000 - 1400 0800 - 1200 1200 - 1600 1800 - 2200 1200 - 1600 1800 - 2200 1800 - 2200
PLEASE NOTE: If your Annual Performance Review was in September and you did not attend class, you must contact Amy Broughton to attend a October class.
INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours. • Attendees will be paid for the total time spent in class. • Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions. • Compliance sessions are held next to the Medic Fitness Center. For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.
6
medic911.com
SUN
MON
TUE
WED
THU
OCT 2015 FRI
SAT
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17 COMPLIANCE 1600 - 2000
18
19
20 INSERVICE 1000 - 1400
21 INSERVICE 1200 - 1600
22 INSERVICE 1000 - 1400
23 INSERVICE 0800 - 1200
24
COMPLIANCE 1200 - 1600 25
26 INSERVICE 1200 - 1600 1800 - 2200
27
28 INSERVICE 1200 - 1600 1800 - 2200
29 INSERVICE 1800 - 2200
30
31
INGREDIENTS 1 15-oz. canned pumpkin 3-4 bananas, frozen 3 Tbsp. maple syrup 2 Tbsp. soymilk 1/8 tsp. cinnamon Dash of nutmeg Pinch of allspice Pinch of salt INSTRUCTIONS Put all ingredients in blender. Blend on high until smooth. Serve. More info? Visit veggieonapenny.com
SEPTEMBER 2014
medic911.com
7
Renee Canup Siobhan Klass Maureen Smathers Heidi Heimer Cory Colvin Maxwell Adams Katherine Goodman Angela Hightshoe Kenneth Phillips Jennifer White Toby Robinson
1 1 2 4 5 5 5 6 7 8 8
Scott Rinehults Anna McCarley Angela Kaufman Mark Kern Michael Dudkowski Jr Kennedy Deese Lance Lee Jennifer Slagle Dena Gaston Benjamin Astrike Gene Starnes Lindsay Regruto
9 10 10 10 11 12 15 15 18 18 18 18
Jose Rivera Sarah Hinson Naomi Ham David Brown Robert McKenzie Curtis Cooper Christopher Craddock Tawni Chambers Karen Sherard Hillary Ramsey Johnny Sampson Joshua Stiller Tammy Anderson James Hoffman Marie Hildreth Brittany Scott Andrew Tinson Samuel Kennerly Christopher Milby Tiffany Johnson Jimmy Manning John Ryan
19 19 19 20 21 22 23 23 25 25 25 26 26 27 28 28 29 29 29 29 30 30