Dispatch 101515

OCTOBER 15, 2015

medic.com

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@MecklenburgEMS

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As previously noted, the latest Performance Pay Tracking Period began on July 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 68% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”

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OCTOBER COMPLIANCE Sat, Oct 17 Fri, Oct 23

1600 - 2000 1200 - 1600

OCTOBER IN-SERVICE Tue, Oct 20 Wed, Oct 21 Thu, Oct 22 Fri, Oct 23 Mon, Oct 26

Wed, Oct 28

Thu, Oct 29

REQUIRED ATTENDANCE Lester Bailey, Jay Black, Robert Boykin, Tanaya Bryels, Matthew Campbell, Todd Childers, Chelsea Cline, William Coble, Ashley Cummings, Kennedy Deese, Cheryl Eudy, Shelly Forward, Mali Green, Ben Harris, Brittany Harris, Darlene Hicks, Nicolette Hodnett, Nicholas Howard, Brendan Hutson, Cynthia Jefferson, Casey Jordan, Jeff Keith, Lance Lee, Amy Leirmoe, Julio Lizarazo, Courteany Martinsen, Michael Miller, Melody Morrison, Chance Osborne, Chris Pinto, Hillary Ramsey, Brandis Ridenhour, Courtney Riggan, Scott Rinehults, Stephen Robinette, Don Robinson, Michael Schmidt, Kyle Sheehan, Maureen Smathers, Ian Starkey, Matthew Stegall, Josh Stiller, Tory Stokes, William Thomas, Douglas Valot, Jonathan Varalli, Nichole Washington and Nicholas Whitaker

1000 - 1400 1200 - 1600 1000 - 1400 0800 - 1200 1200 - 1600 1800 - 2200 1200 - 1600 1800 - 2200 1800 - 2200

PLEASE NOTE: If your Annual Performance Review was in September and you did not attend class, you must contact Amy Broughton to attend a October class.

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

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INGREDIENTS 1 15-oz. canned pumpkin 3-4 bananas, frozen 3 Tbsp. maple syrup 2 Tbsp. soymilk 1/8 tsp. cinnamon Dash of nutmeg Pinch of allspice Pinch of salt INSTRUCTIONS Put all ingredients in blender. Blend on high until smooth. Serve.

More info? Visit veggieonapenny.com

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Renee Canup Siobhan Klass Maureen Smathers Heidi Heimer Cory Colvin Maxwell Adams Katherine Goodman Angela Hightshoe Kenneth Phillips Jennifer White Toby Robinson

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Scott Rinehults Anna McCarley Angela Kaufman Mark Kern Michael Dudkowski Jr Kennedy Deese Lance Lee Jennifer Slagle Dena Gaston Benjamin Astrike Gene Starnes Lindsay Regruto

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Jose Rivera Sarah Hinson Naomi Ham David Brown Robert McKenzie Curtis Cooper Christopher Craddock Tawni Chambers Karen Sherard Hillary Ramsey Johnny Sampson Joshua Stiller Tammy Anderson James Hoffman Marie Hildreth Brittany Scott Andrew Tinson Samuel Kennerly Christopher Milby Tiffany Johnson Jimmy Manning John Ryan

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